AGILITY IN A CHANGING WORLD - SP AusNet

STRENGTHEN TRANSFORM EXTEND MODERNISE
ISSUE 6 SUMMER 2011/12
ENSURING REGULATION IS FIT FOR THE FUTURE
Changes to our operating framework
MANAGING THE LIVES OF OUR ASSETS
Using international standards to manage our networks
CUSTOMERS THE KEY TO DEMAND MANAGEMENT
Empowered customers managing their energy needs
AGILITY IN A
CHANGING
WORLD

2
ENERGISE ISSUE 6
EXTEND MODERNISE
A message
from Nino
With the festive season approaching us, enjoy time
out with family and friends. Remember that safety is
important every single day – keep you and your loved
ones safe over summer:
• Keep hydrated on hot days – drinking a cup of water
(about 200 mL) every 15 to 20 minutes.
• Organise to catch public transport or assign
a designated driver if planning to drink at
festive celebrations.
• Stay sun protected by wearing a wide brim hat,
collared shirt and long pants, sunglasses and
sunscreen. Rule of thumb: if the UV Index is 3 or
higher, the radiation can damage your skin and eyes,
so check the UV index, not the skies!
• You may be more likely to experience stress over
the summer season due to a busy schedule or
additional expenses. Talk to family and friends, take
time to relax and do something you enjoy if feeling
stressed. If you feel you are struggling to cope, call
our Employee Assistance Program on 1800 337 068.
• Don’t let an accident or injury keep you from
enjoying the festive season.
Welcome to this sixth edition
of ENERGISE, in which we aim
to capture a number of the key
developments for our industry
and outline how SP AusNet
is responding.
As highlighted in the article about
regulation, much of the change
we face is generated by the public
policy and regulatory environment.
As a highly regulated business,
SP AusNet not only seeks to
anticipate and respond to these
changes, but also to share our
experience and views on how
policies and regulation can best
meet the challenges that face
our networks, customers and
other stakeholders.
Technology and innovation are
other ways to shape change. As
outlined in the article on demand
management, we’re starting with
our customers’ expectations of
energy to help us find innovative
technology solutions to manage
our networks. This is a fastmoving
area and many parts of
the energy supply chain are
involved, so we will leverage our
strengths as a networks business
to deliver on our core purpose to
provide superior energy solutions
to our customers.
As we approach the end of the
year, we reflect on some of our
employees’ achievements with
our annual Inspire Award winners.
These are employees who have
gone that extra mile, delivering
outstanding results for our
business. I would like to extend my
congratulations to those winners,
as well as recognise the 300 high
quality nominations for this year.
The efforts and commitments of
all our people are central to our
success – thank you.
Our refreshed safety vision and
strategy, missionZero, launched
earlier this year, continues to be
a key focus area. A number of
key initiatives have been rolled
out across the business aimed at
driving our safety performance
towards our target of zero injuries.
On a final note, I would like to pay
tribute to Carol Bull, a much-loved
colleague and friend who passed
away recently. Carol was an
exceptional person who brought
a mix of grace and good humour
to her role. There are many
people across the organisation
and beyond who, like me, will
feel a deep sense of loss from the
realisation she will no longer be
with us.
On behalf of SP AusNet, I wish you
a safe and happy holiday season.
I hope you enjoy this edition
of ENERGISE.
Nino Ficca,
Managing Director SP AusNet

ENERGISE is a quarterly publication of SP AusNet.
ENERGISE is printed using environmentally friendly vegetable inks
on 100% recycled paper.
For more information, to suggest a story or to provide feedback,
please email SP AusNet’s Corporate Relations team at
public.relations@sp-ausnet.com.au
TRANSFORM
EXTEND
MODERNISE
STRENGTHEN
Front Cover image:
SP AusNet’s transmission network connecting
into Latrobe Valley’s electricity generators
taken by SP AusNet employee Jonathon Geddes.
Printed on 100% recycled stock.
In this issue
Preparing for the bushfire season 4
Ensuring Regulation is fit for the future 6
Busting the myths of smart meters 9
Supporting a renewable future 10
My Safety Commitment 11
How are we tracking 12
A day in the life of… 14
Modernising our fault response 15
Managing the lives of our assets 17
One inspirational evening 18
Customers the key to demand management 22

4 ENERGISE ISSUE 6
We’re preparing for
bu sh fir es eason
ARE YOU
Darren Walker, SP AusNet
As your electricity distributor, SP AusNet
is responsible for undertaking an extensive
bushfire mitigation program in preparation
for the bushfire season each year.
SP AusNet team members like Darren Walker,
have inspected over 125,000 powerpoles and
cleared and pruned more than 125,000 trees
that were close to powerlines.
We have also invested in excess of
$58 million to make our network safer
and even more reliable.
Now it’s time for you to do your part. It’s your
responsibility to check your private overhead
electric powerline for any damage and to
make sure trees and branches remain clear
at all times.
Preparing for
the bushfire season
An example of the current Bushfire Mitigation newspaper advertisement.
With summer fast approaching, SP AusNet
has been busy preparing its networks for
this year’s bushfire season.
STRENGTHEN
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Each year, SP AusNet is required
to submit a Bushfire Mitigation
Plan to Energy Safe Victoria (ESV)
before the end of June. This plan
is then reviewed with the aim of
being approved in time for the
bushfire season, usually around
the beginning of November.
Alongside an extensive amount
of vegetation management, asset
inspections and maintenance,
and technical enhancements to
our network, we also commit to
our annual bushfire mitigation
public awareness campaign to
help landowners understand their
responsibilities in maintaining their
private electrical assets.
Engaging with our
stakeholders
In October, SP AusNet launched
its annual public awareness
campaign, which involves a mix
of advertising, public relations and
direct mail communication across
our electricity distribution network
in north and eastern Victoria.
The advertisements, aired across
regional TV, press and radio,
highlight the need for residents
with private overhead electric
powerlines (POEL) to maintain
and check tree and vegetation
clearances and any other hazards
that could affect the powerlines or
have potential to ignite a fire.
To further help facilitate strong
communication with our
communities, a copy of these
materials has been sent to all local
municipalities in north and eastern
Victoria, as well as all Federal
and State Members of Parliament
representing areas within our
electricity network.
Our Regional Managers and
their staff are doing their bit
by providing expert advice at
multiple emergency agency and
fire planning meetings throughout
the year.

ISSUE 6 ENERGISE 5
Have you checked your
private overhead electric line
If you see any faults or hazards
call 13 17 99.
To find out more about
private overhead
electric powerlines and
your responsibilities
call SP AusNet on 1300 360 795
or visit www.sp-ausnet.com.au
Behind the scenes at the Bushfire Mitigation TV commercial filming.
Getting ready
Investing in vegetation management is essential to prevent
supply outages and reduce bushfire risk, where our focus
is to ensure a safe and reliable electricity supply to our
customers.
Prior to the bushfire season beginning in November, we have:
• inspected more than 125,000 powerpoles
• cleared or pruned more than 125,000 trees
• invested more than $58 million
… to make our networks even safer and more reliable.
Maintaining proper
vegetation levels
SP AusNet continues to engage
with communities on the need for
proper vegetation management.
This ensures tree clearing around
powerlines is an essential part of
the safe and reliable operation of
our networks.
There are approximately 14,000
properties in SP AusNet’s
electricity network with private
overhead electric lines located on
their property.
These residents are required to
keep private overhead electric
lines clear of trees and vegetation
that are deemed too close to
powerlines, with an appropriately
qualified contractor to prune
vegetation where necessary.
SP AusNet prepares a POEL
brochure each year to provide
useful information on how to
safely maintain the line and assist
in identifying potential hazards.
For further information on
responsibilities with private
overhead electric lines,
residents are encouraged to call
SP AusNet’s customer service
line on 1300 360 795 or visit
www.sp-ausnet.com.au.
Industry focus on bushfire
safety
At an industry level, SP AusNet
is working towards ensuring the
safety of Victorian communities
against the threat of bushfires.
In mid-2010, the Victorian
Bushfire Royal Commission
identified seven recommendations
specifically relevant to the
electricity industry. Five of these
were accepted in principle by the
Government, with the remaining
two recommendations (27 and 32)
referred to the Powerline Bushfire
Safety Taskforce.
These two recommendations, the
most significant for SP AusNet, are
around changes to the operation
of the electricity distribution
networks, in particular protection
and control device settings, for
certain time periods on selected
days of high bushfire risk.
SP AusNet was part of the
taskforce, established by the
Victorian Government through ESV.
The taskforce’s role was to
investigate the full range of
options available to reduce the
risks of bushfires from electricity
infrastructure within the next
decade, and to quantify the
benefits and cost, taking into
account all measures already
adopted by government.
The taskforce presented its final
report to ESV on 30 September
2011, with the Victorian
Government expected to release
its response to the report before
the end of this year.
While the Government prepares
its response, SP AusNet has
proactively engaged with key
stakeholders – Energy Safe
Victoria and the Department of
Primary Industries – on a plan
to effectively communicate the
expected network changes, which
could include suppression of
supply on high bushfire risk days
and other impacts to customers.
For our network, as part of our
ongoing asset maintenance and
replacement program, we are
in the process of upgrading the
capabilities of our protection and
control devices to help manage
bushfire risks.

6 ENERGISE ISSUE 6
Regulatory stakeholder framework
Ensuring Regulation
is fit for the future
SP AusNet’s transmission and distribution
networks are underpinned by a range
of economic, technical and safety
REGULATIONS.
STRENGTHEN
TRANSFORM
EXTEND
MODERNISE
Determined and implemented
by Government bodies and
regulators, regulations influence
our operational and commercial
frameworks.
Our frameworks are designed
to address a range of policy
objectives, such as delivering safe
and reliable energy.
In addition, our frameworks must
reflect and adapt to changes
in the energy sector: increased
energy demand from a growing
population; changing consumer
demand patterns; greater access
to renewable energy; climate
change and technological
advancement.
As a privately owned network, we
must ensure investor certainty
along with adequate returns for
our securityholders. As such, any
changes to the framework are of
great importance to us and how
we operate our networks. At the
time of writing, there are several
key regulatory and policy changes
underway that will affect
our business.
Proposed changes by the AER
At the end of September, our
economic regulator, the Australian
Energy Regulator (AER), submitted
proposed changes to the National
Electricity Law and National Gas
Law to the Australian Energy
Market Commission (AEMC).
The AEMC is the body that advises
the Commonwealth Government
on the rules to balance supply and
demand of both electricity and
gas, to deliver energy efficiently
to consumers.
These laws are of key importance
to SP AusNet, as they determine
the elements of expenditure that
we can recover for operating
our networks.
The AEMC is considering the
AER’s proposed rule changes
and, in response, has issued a
consultation paper requesting
submissions by the first week
in December.
If accepted by the AEMC, the AER’s
rule changes would provide them
with greater discretion in making

ISSUE 6 ENERGISE 7
Gas mains renewal will be factored into the next GAAR.
Monitoring our gas network
pricing decisions. However, the
AER is one stakeholder in the
process and we do not support
some of their reasoning.
SP AusNet will play an active part
in the AEMC process, highlighting
the importance of ensuring
reliable, safe supply of energy to
our customers, as well as outlining
the importance of investor
certainty.
Electricity
Transmission
Electricity
Distribution
Diversified regulatory reset periods
2011 2012 2013 2014 2015 2016 2017
Consumers are another key
stakeholder group, represented
by a range of consumer advocacy
groups. The Energy Users
Association of Australia (EUAA)
representing industrial energy
customers has also lodged its own
proposed rule change with
the AEMC.
The process of rule change will
take around 12 months, which
means that SP AusNet’s impending
gas and electricity transmission
price resets would be covered
under the existing rules, with
SP AusNet’s electricity distribution
first affected by any new rules
in 2015.
Gas Distribution
Staggered reset periods
reduces regulatory risk
Gas Access Arrangement
Review (GAAR)
Every five years, we participate
in price reviews for each of
our networks with the AER, to
get approval for recovery of
investment which is required
for the expenditure to meet
performance requirements for the
safe and reliable transportation
of energy.
At present, we are in the first
year of the five-year Electricity
Distribution Pricing Review
(EDPR) and are working on our
submission for the Gas Access
Arrangement Review (GAAR),
which will start January 1, 2013.
key representatives from across
the business are involved in
developing the submissions to
the AER, based on our projected
Beginning of new
reset period
Diversified regulatory reset period table
spends, planned programs and
projects, customer growth and
demand growth.
We are on track to lodge our
GAAR submission at the end of
March 2012. The AER is expected
to release its draft determination
in August, which is open for
independent responses, and its
final determination at the end of
next year.
Continued next page...

8 ENERGISE ISSUE 6
Ensuring Regulation is fit for the future (cont.)
State and Territory
Governments
Ministerial Council on Energy
Commonwealth
Government
• Some governments
continue to own and
operate parts of the
system (not Vic)
• Planning
• Environmental policy
• Investment facilitation
• Innovation support
• Community engagement
• Resource allocation
Australian
Energy Market
Commission
Rule maker
and adviser
Australian
Energy Market
Operator
System
operator and
planning for
future needs
Australian
Energy
Regulator
Economic
regulator*
(including price
determination)
* part of ACCC
• Climate change policies
(eg. Carbon price,
renewable energy targets)
• Innovation support
• Some environmental policy
• Taxes
Our Stationary Energy System
Operating in a highly regulated industry requires active
engagement with regulators, Governments and other
stakeholders to ensure that framework changes are measured
and strengthen incentives to how we deliver energy now and
into the future.
Introduction of carbon pricing
The Federal Government’s climate
change reform has taken a major
step, with the Clean Energy
legislation passing through the
Senate in early November.
This legislation aims to transition
Australia to a clean energy
economy through initiatives in
four key areas – carbon pricing,
renewable energy, energy
efficiency and land management.
Central to this is a two stage
carbon price mechanism, starting
at $23 per tonne from 1 July 2012
for Australia’s 500 largest carbon
emitters, before transitioning to a
‘cap and trade’ emissions trading
scheme in 2015.
For the past three years,
SP AusNet and other corporations
meeting or exceeding thresholds
for emissions of greenhouse
gases, have been obliged to report
emissions under the National
Greenhouse and Energy Reporting
(NGER) Act 2007, which have
shown that SP AusNet emits
greenhouse gas emissions from a
range of activities. This reporting
obligation will form the basis on
which the carbon price will
be applied.
The direct impact of the carbon
price on SP AusNet will be limited,
as it will only apply to SP AusNet’s
fugitive gas emissions.
These emissions result from
breakages and leaks in our
ageing low pressure gas pipes.
In addition, the use of sulphur
hexafluoride as an insulator in
our transmission and distribution
networks will result in higher input
costs, as part of an import and
manufacture levy.
As the legislation is relatively new,
SP AusNet is analysing the price
impacts but expect the carbon
pricing mechanism will have a
direct impact our business.
On the positive side, the proposed
investment by the government for
the renewable energy sector is
an opportunity for SP AusNet to
increase our regulated asset base
by connecting new energy sources
to the electricity grid in Victoria.
F-factor scheme
The AER has made its draft
determinations to set fire start
targets for the Victorian electricity
distribution businesses (DBs)
under the Victorian Government’s
f-factor scheme.
The f-factor scheme is intended
to provide incentives for Victorian
DBs to reduce the risk of fire starts
and to reduce the risk of loss or
damage caused by fire starts.
For the first four years (2012-15),
DBs will be either rewarded or
penalised at the incentive rate of
$25,000 per fire for performing
better or worse than their
respective fire start targets.
The Victorian Government
published an f-factor scheme
order 2011 in June that requires
the AER to make a determination
by 31 December 2011 setting out
fire start targets for each DB for
the 2012-15 period.

ISSUE 6 ENERGISE 9
Smart meter installations underway
Advancing metering infrastructure
AS PART OF THE GOVERNMENT-MANDATED AMI
PROGRAM, VICTORIAN HOMES AND SMALL BUSINESSES
ARE HAVING THEIR CURRENT ELECTRICITY METER
REPLACED WITH A SMART METER. THIS IS THE LARGEST
INVESTMENT IN VICTORIA’S ENERGY INFRASTRUCTURE
SINCE THE INTRODUCTION OF POLES AND WIRES.
STRENGTHEN
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MODERNISE
The Victorian Government, through
the Department of Primary
Industries, has mandated the
state-wide smart meter roll out
program, also referred to as the
Advanced Metering Infrastructure
(AMI). SP AusNet, along with
Victoria’s four other electricity
distribution businesses, is
responsible for rolling out smart
meters across Victoria.
By the end of 2013 around 2.5
million electricity meters will be
in place and SP AusNet will have
installed more than 720,000
smart meters across northern and
eastern Victoria. Since the roll
out began in September 2009,
Victoria’s electricity distribution
businesses have collectively
installed almost 900,000
smart meters, with SP AusNet
successfully installing more than
190,000 smart meters so far.
WHY
Replacing ageing metering
infrastructure will enable more
effective management of Victoria’s
electricity network and ensure
power distribution and supply
is able to keep pace with future
demand, particularly during
peak periods.
Smart meters will also provide the
foundation for Victoria’s electricity
consumers to better understand
and manage their electricity
usage and costs and will provide
a platform for electricity retailers
to offer their customers a suite of
new tariffs and offers, resulting in
increased choice.
COSTS
The costs associated with the roll
out of smart meters and advanced
metering infrastructure are being
recovered over time via the
metering charge which appears
on your electricity bill. A metering
charge has always formed part
of your electricity bill and any
charges are approved by the
Australian Energy Regulator.
Having a smart meter installed
does not change the electricity
tariff or unit price you pay for the
power you consume. If you have
questions about your electricity
account, you need to contact your
electricity retailer (the business
who sends your electricity bills).
SAFETY
Electrical safety is a matter
of utmost importance to the
industry and to the community,
and is fundamental to everything
we do. Earlier this year, Energy
Safe Victoria completed a
comprehensive safety review
that concluded that smart meters
are being installed safely and by
qualified and trained people.
All SP AusNet’s meter installers
are A-Grade electricians or
lineworkers, who also complete
a Government-accredited AMI
training course before they are
authorised to install meters on
our behalf.
Since 2009, smart meter installers
have uncovered thousands of
faults in electrical wiring and other
defects which, in most cases,
has been the first indication for
consumers that defective wiring or
other issues need to be repaired.
Radio frequency levels from your
smart meter are lower than those
produced by common household
appliances including your
mobile phone, baby monitor and
microwave oven.
GOVERNMENT REVIEW
The current Victorian Government
has been undertaking a review
of the AMI program. At the time
of publication, outcomes had not
been announced but are expected
by the end of 2011. In the
meantime, we continue the rollout,
as mandated by the Victorian
Government.

10 ENERGISE ISSUE 6
Construction crews ‘bench’ the Macarthur site
Supporting a renewable future
SP AUSNET HAS BEEN WORkING ON MAJOR
PROJECTS TO CONNECT WIND, WATER AND
GAS-GENERATED ELECTRICITy TO THE GRID.
STRENGTHEN
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MODERNISE
EXTEND
Two of these projects in western
Victoria, AGL’s wind farm at
Macarthur and Origin Energy’s
gas-fired power station near
Mortlake, are on track to supply
electricity to the network in the
next 12 months.
SP AusNet Energy Solutions
Manager, Con Sarantopoulos,
provides an overview on how
these projects will improve supply
reliability and cater for increased
consumer demand.
“SP AusNet is helping facilitate
the construction and connection
of new sources of energy, some
renewable, to the electricity grid.
These projects will help strengthen
our energy network to deliver
secure and sustainable energy
supply to meet the future needs
for Victorians,” he said.
Macarthur Wind Farm
SP AusNet was awarded the
tender to build the terminal station
at AGL’s 420 Megawatt (MW) wind
farm, the largest in the Southern
Hemisphere.
The Macarthur wind farm will have
140 turbines that will generate
enough energy to power the
equivalent of 220,000 average
Victorian households for a year
and save 1.7 million tones of
greenhouse gas emissions.
“We’ve recently started
construction of the terminal
station, in particular, benching the
site before we lay the foundations
at the Macarthur wind farm,”
Mr Sarantopoulos said.
“The wind farm is expected to
supply around 420 MW of clean,
green wind energy into the
network via the 500kV Moorabool
- Heywood transmission line.
“Once we complete the terminal
station, the project will start
feeding electricity into the grid
at the end of 2012, with all 140
turbines to be built by early 2013,”
he said.
Mortlake Gas-fired Power
Station
SP AusNet is also assisting Origin
Energy to commission its 550
MW gas-fired power station at
the Mortlake terminal station that
is operated and maintained by
SP AusNet.
“At Mortlake, we’ve consulted
on the design and construction
of the terminal station and built
the line deviation assets that will
feed the electricity generated from
the two 225MW gas turbines;
also to the Moorabool - Heywood
transmission line,”
Mr Sarantopoulos said.
In addition to these two milestone
projects, SP AusNet has also
connected six embedded
generators to its distribution
network including Melbourne
Water’s hydro plants now
operating at Silvan, Sugarloaf,
Olinda and at Upper yarra Dam,
and Land Management System’s
gas fired generators at Wollert and
Hallam.

ISSUE 6 ENERGISE 11
Paul Lane
My safety commitment: Paul Lane
ENERGISE RECENTLy CAUGHT UP WITH NORTH REGION MANAGER PAUL LANE TO DISCUSS
THE IMPORTANCE OF BEING A SAFETy LEADER.
energise
What is your commitment
to safety
Safety must start with you and
then follow with challenging those
around you to also make safe
choices. With that in mind I have
five commitments to my personal
safety:
1. I am committed to always
driving safely - I drive over
45,000 km each year;
2. I always try to understand my
immediate environment to avoid
putting myself in a dangerous
situation;
3. I ensure I have the same
dedication to working safely
when I’m at home;
4. I exercise regularly - I love
bike riding and bushwalking;
and finally
5. I book in for annual health
checks with my doctor.
energise
As a leader within SP AusNet,
how do you ensure you’re also
a safety leader
Real safety leadership comes from
each individual. If we value our
own safety and those around us
then we’ll always make
safe choices.
It’s also about knowing your
limitations and stopping or
asking for help when you need
to. I encourage discussion about
the important things in life and
making conscious safety choices
to protect those things.
My role as North Region Manager
is also about supporting and
urging team members to re-think
how we go about our tasks and
how we can further improve
our safety.
energise
How do you promote
the importance of safety
New or old, senior or junior, it’s
about encouraging the right
mindset and backing that up
with individual behaviours that
put safety first. It’s often the
common things we do that pose
the greatest risk, such as driving
vehicles, lifting, moving around
our worksites and avoiding trips
and falls.
It’s vital for all team members to
speak up and challenge each other
when they see something not
quite right. No one comes to work
to hurt themselves but we need to
be talking, checking and assisting
each other to avoid that one lapse
that could end in an injury.
energise
What does safety mean in
the North region
The North team has a really
positive and proactive approach to
working safely - our safety culture
and experience is a strong one.
Our Wodonga team is approaching
seven years without a lost time
injury. This fantastic achievement
demonstrates that it is possible
to work long periods without
injury. One of our aims is to tap
into teams and individuals who’ve
worked safely for long periods to
educate and inspire other teams to
achieve similar results.

12 ENERGISE ISSUE 6
ISSUE 6 ENERGISE 13
Tracking our performance
scorecard: FY 2011/12 – NOVEMBER
SINCE LAUNCHING OUR GROWTH STEM STRATEGY IN 2010, SP AUSNET HAS ALIGNED HOW WE MEASURE
OUR GOALS AND COMMUNICATE PROGRESS TO EMPLOYEES. THE DIAGRAM BELOW TRACKS ALL
CORPORATE TARGETS AND CLEARLY SHOWS HOW THEY RELATE TO OUR STRATEGY OF STRENGTHENING,
TRANSFORMING, EXTENDING AND MODERNISING OUR BUSINESS. EMPLOYEES ARE ENCOURAGED TO
LOOK OUT FOR THESE POSTERS ON NOTICEBOARDS TO KEEP TRACK OF THE COMPANY’S PROGRESS
THROUGHOUT THE YEAR.
STRENGTHEN
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MODERNISE
Category Performance Versus Target YTD Status STEM
Key Performance Indicators
Year to date
Actual
Year to date
Target
Safety and Environment Recordable Injury Frequency Rate 11.0 7.7
Reporting
Period
12 months
rolling average
Number of Network Incidents with Potential Fire Start 4,503 4,845 YTD Monthly
Financial and Growth EBITDA ($M) Unfavourable YTD Monthly
Return on Equity (%) Unfavourable YTD Monthly
Credit Metrics A Range A Range Monthly
Select Solutions External EBITDA ($M) 15.4 14.6 YTD Monthly
Customer Service Regulated Customer Satisfaction (%) 85 87 Monthly
Select Solutions Client Satisfaction Index (%) 79 80 Monthly
Network Performance Electricity Unplanned System Average Incident Duration Index (USAIDI) (CY 11 mins) 136.6 147.6
Electricity Transmission AER Performance Service Target Performance
Incentive Scheme (STPIS) (CY11%)
71.3 40.5
Gas Unplanned System Average Interruption Duration Index (USAIDI) (CY 11 mins) 0.99 0.89
Calendar
YTD Monthly
Calendar
YTD Monthly
Calendar
YTD Monthly
Performance Efficiency Total Controllable Operational Costs per Budgeted FTE ($’000) Unfavourable YTD Monthly
Capital efficiency of completing works program (%)
Result calculated
March 2012
Result calculated
March 2012
ICT Application Uptime Tier 1 (critical) (%) 100.0 98.0 YTD Monthly
ICT Application Uptime Tier 2 (BAU) (%) 100.0 95.0 YTD Monthly
People Voluntary Turnover (%) 3.7 4.0 Monthly
Yearly
Status SEP OCT NOV
On or beating target
Below target but expected to be favourable
at year end
Below target and risk of being unfavourable
at year end

14
ENERGISE ISSUE 6
A DAY IN THE LIFE:
Terry Jong
ENERGISE SPENT THE DAy IN THE ‘SHOES’ OF
TERRy JONG, THE TEAM LEADER – PRIMARy,
FROM SP AUSNET’S STATIONS DEVELOPMENT
TEAM, TO FIND OUT HOW HIS TECHNICAL
DESIGN ROLE HELPS MEET THE STATE’S
ELECTRICITy NEEDS.
As the Team Leader – Primary,
Terry is responsible for a team of
six engineers who manage the
design of electricity transmission
developments and upgrades. At
the moment, some of the projects
that Terry and his team are
working on include design options
for a potential rebuild of the West
Melbourne Terminal Station, being
involved in the construction stage
of the East Rowville Terminal
Station transformer installation
to ensure the original design is
carried out and design of a new
500 kV terminal station in Tarrone
for the connection of a new
wind farm.
Terry’s role can change from day
to day, but here’s what a typical
day looks like:
Network Strategy Development’s Terry Jong
8:30 AM
Terry starts the day by checking
emails and reviewing all projects
in the Project Execution Tracking
(PET) database – checking what’s
at stage 2 (broad scoping of the
project) and stage 10 (specific
detailed design for the project).
9:30 AM
Terry meets with Beca,
SP AusNet’s preferred supplier of
engineering services to SP AusNet,
to discuss current design projects,
particularly in relation to the timing
of delivery and any foreseeable
issues.
10:00 aM
Discussion with colleagues on
the valuation of a tender for the
Bendigo Terminal Station project
(where two new transformers are
being installed). Terry discusses
which contractor should be
awarded the design service
contract based on price, quality,
experience, personal and previous
performances and exclusions.
11:00 AM
Terry meets with a new team
member to talk them through
SP AusNet’s personal development
program and Annual Incentive
Plan.
11:30 AM
Time to check those emails again,
which just keep piling in. Terry
responds to technical, process and
financial questions, keeps an eye
on how projects are progressing
and provides guidance to his team
on their projects.
1:00 PM
After a quick lunch, Terry meets
with the Customer and Energy
Operations Team and Project
Development Team, as two key
stakeholders. This was the first
meeting of these two teams,
where the group discussed the
structure of both teams, how they
can work better together, current
issues and future projects.
2:00 PM
Terry spends some time catching
up with each of his team members
individually, to see how their
projects are progressing and talk
through any issues they might be
facing. Terry also goes through
his emails again and finalises a
communication training session
that he’s organising for his team.
3:30 PM
In the afternoon, Terry works on
the West Melbourne Terminal
Station redevelopment. The project
sponsor has requested additional
information to be included in the
estimate and options report. Terry
does some additional work to
further investigate project costs
and emails the extra detail to
the project sponsor.
5:30 PM
After a productive day and good
progress made on a number of
projects, Terry calls it a day and
heads home.

ISSUE 6 ENERGISE 15
drawn from several disparate
systems,” he said.
Greg continued, saying the
DOMS will play a vital role in
providing our Customer Energy
and Operations Team and Field
Services teams with more
accurate, real-time customer
status and numbers off supply
during any outages.
“With better data available in
real-time, our Network Controllers
can make more rapid decisions on
switching, enabling them, through
our smart networks, to restore
supply to more customers faster,”
he said.
“The data also enables controllers
and Field Services employees
to more effectively direct fault
response crews to areas that have
the most need,” Greg said.
Modernising
our fault response
SP AUSNET IS ON AN ExCITING JOURNEy TOWARDS SMARTER, SELF-HEALING
NETWORkS THAT COMMUNICATE MORE DATA THAN EVER BEFORE ON
THE STATE OF OUR ASSETS AND RELIABILITy.
One of the major building blocks
for our journey is the network
intelligence to be realised through
the Network Management
Automation (NMA) Program,
specifically the upgrade to a
new integrated Distribution
Management System (DMS) and
Outage Management System
(OMS), the two systems together
known as “DOMS”.
NMA is also delivering a new
improved Graphical Interface
System (GIS) that is key in
supporting critical business
STRENGTHEN
TRANSFORM
EXTEND
The DOMS will assist Network Controllers when making decisions on switching.
operations and many of the
leveraging opportunities for
DOMS and the Advanced Metering
Infrastructure program in
the future.
The delivery of a single smarter,
more accurate, real-time system
to manage distribution network
and outage information is part of
SP AusNet’s key strategic focus to
modernise our energy networks,
ensuring that we continue to
provide superior energy solutions
to our customers.
MODERNISE
Managing data during
outages
The move to a smarter network
is key to providing more reliable
energy to our customers and
reducing USAIDI, which is the
average number of unplanned
minutes off supply per customer
per year. By upgrading our
technology, SP AusNet is better
positioned to manage and
minimise any customer outages.
NMA Business Project Manager
Greg Snibson said the project
offered many benefits by
upgrading our tool sets from what
can be manual and difficult to use
during storms to a much more
state of the art system.
“The DOMS will provide the
business with more real-time
up to date information about our
networks, something currently
The new systems will also feature
enhanced reporting tools allowing
people around the business
to draw on more accurate
information and support their
planning or project decisions.
Results through collaboration
In a unique move, the team
responsible for bringing these two
systems to SP AusNet formed an
alliance with a West Australian
utility, Western Power Corporation
(WPC), to leverage their experience
with the product and realise the
many advanced features available.
The team are now surging ahead
under the leadership of NMA
Executive Sponsor John Azaris,
who said the benefits of the
system are expected to begin
being realised in the next
financial year.
“The DMS is scheduled to be
implemented in June 2012, with
the OMS to follow in October
2012,” he said.
“Benefits achieved as a direct
result of the systems will help us
achieve our five-year objective
of reducing the time customers
are off supply through intelligent
network applications.”
“This project is a great example
of the company’s strategic vision
of modernising our businesses
systems and processes,”
John said.

16 ENERGISE ISSUE 6
Managing the lives
of our assets
As the owner of three of Victoria’s largest energy networks, it’s SP AusNet’s
responsibility to manage their lifecycles from end to end, delivering a high quality
service to our customers.
STRENGTHEN
TRANSFORM
EXTEND
MODERNISE
Rather than looking at individual
power poles, gas pipes or
transmission towers, we need to
observe our energy networks and
their overall asset management
systems to identify what’s working
and what needs to improve.
Assessing our assets’
abilities
To aid us in managing our assets’
lifecycles, SP AusNet has become
the first Australian infrastructure
business to achieve PAS 55 (2008)
accreditation for our electricity
transmission, gas distribution and
electricity distribution networks.
When SP AusNet sets its corporate
direction each year – through
business planning, risk plans,
financial objectives and peoplerelated
strategies – it’s important
to understand the link between
these strategies and our
day-to-day activities. This can
be achieved by using the PAS 55
(2008) Standard.
Networks Strategy and
Development’s Business
Improvement Manager, John
Allen is responsible for the project
management of various aspects
of PAS 55 accreditation and
improvement activities.
“PAS 55 is an international
reference used to rate the optimal
management of physical assets.
It provides our business with
standard definitions of good
practice in the whole-of-life
management of assets,”
John said.
By developing an in-depth
knowledge of the PAS 55
requirements, John understands
the strength that adhering to the
standard brings our business.

ISSUE 6 ENERGISE 17
By implementing the PAS 55 standards into our
business, we can:
PLAN – establish the necessary asset management
strategies, objectives and plans that will deliver
against our asset management policy and corporate
business plan.
DO – establish enablers for implementing asset
management requirements, such as information
systems, legal requirements, training and
competencies, communication, risk, contingency
planning and managing change.
CHECK – monitor and measure the results against
the asset management policy, strategy, plans and
statutory requirements, record and report the results.
ACT – review results and take actions to ensure
that the asset management objectives and our asset
management system continually improve.
Taking the steps towards
accreditation
As John explains, firming up
SP AusNet’s asset management
approach began five years ago,
when a risk management review
highlighted the need for a stronger
method of managing our
energy networks.
“As part of the regulated Price
Review for SP AusNet’s electricity
transmission network in 2007,
we decided to investigate the
use of BSI PAS 55 (2004) as
an improvement tool, following
discussions we had with the UK’s
National Grid Company. The next
step was undertaking a selfassessment
project using the
standard,” John said.
Following this, our transmission
network was accredited in 2008
to the PAS 55 (2004) standard – a
substantial change in approach
where for the first time our
focus was on the whole-of-life
management of the company
assets delivering efficiency and
continuous improvement.
“This systematic review provided
a structured and optimised
approach for identifying gaps
in how we managed our assets
and the improvement activities
required,” John continued.
In 2010, SP AusNet embarked on
the next step by using the BSI PAS
55 (2008) to identify improvement
activities in our electricity
distribution and gas distribution
networks, with accreditation
of both networks subsequently
achieved in March 2011.
Paving the way with PAS
As overseen by John, the PAS 55
Management System structure has
24 clauses to rate performance,
helping SP AusNet identify any
gaps in our asset management
approach.
“The gap analysis helps to define
which activities are necessary
to further strengthen the
performance of our
three networks.
“Some significant improvement
areas identified included
establishing an Asset Management
Committee to maintain the
overarching management of
our ongoing asset activities
and undertaking a more robust
approach to the calibration of tools
and equipment,” John said.
The improvement process is
almost continuous over the entire
three-year accreditation cycle.
Re-accreditation audits are
due every three years, with our
electricity transmission network
achieving this in September
2011, and our electricity and gas
distribution networks due for reaccreditation
in 2014.
The accreditation stages include
self-assessment, improvement
plans, accreditation reviews and
reports, more improvement plans
and surveillance audits, then it’s
back to the start to begin again for
the next cycle.
In between Accreditation Reviews
and Surveillance Audits, the Asset
Management Committee monitors
the progress of improvement
activities and prepares for reviews.
Taking our company through
the accreditation process is a
huge undertaking, with a large
number of employees across the
majority of our divisions gaining an
improved understanding of where
they fit into the lifecycle activity by
playing a role in self-assessments
and reviews.
Thanks to the benefits that PAS
55 accreditation provides us,
our commitment to the process
remains strong.
By aligning our networks to
a global standard, SP AusNet
will keep identifying those
improvements to help both
maintain and strategically manage
how we operate our assets’
lifecycles from end-to-end.

18 ENERGISE ISSUE 6
Our Inspire Award winners with Managing Director Nino Ficca (centre).
One inspirational evening
The success of SP AusNet relies on dedicated employees who go above and beyond their
day-to-day role to achieve excellent results for the company.
Now in its FOURTH year, the Inspire AWARDS are a PLATFORM to recognise and REWARD
the outstanding efforts and achievements of SP AusNet employees.
Inspire verb, -spired, -spiring.
To inspire is to animate, spur on or encourage
others, to fill them with revolutionary ideas,
to affect them with a superior influence and to
communicate inspiration to others.
This year more than 300 nominations were
received for the 2011 Inspire Awards.
Congratulations to all nominees. A nomination is
an honourable recognition of the hard work and
commitment you have all made to SP AusNet, and
something that should be celebrated.
Nominations are now being taken for the 2012
Inspire Awards.
STRENGTHEN
TRANSFORM
MODERNISE
EXTEND
Nino

ISSUE 6 ENERGISE 19
Community AWARD
– presented to an employee who commits part of their time to make a real difference in
the community.
Adam Carrick
Adam is described as a tremendous ambassador for SP AusNet, bringing valuable insight back in to the business
from the communities in which it operates. As a driving force in the East Sustainability Working Group - a group
of employees that dedicates time to making positive improvements to its community and work areas - he often
assists local communities achieve their goals through sponsorship or ‘in-kind’ works.
Last year, Adam was elected to the Community Sponsorship and Donations Fund as an employee representative.
During the group’s first year, he has made many positive contributions, including assisting the Yarram Lions Club
in its successful application for sponsorship of a food trailer, to be used within the community during
major events.
Adam is described as someone who understands that a little goes a long way in some communities and was
recently involved in donating some old structures that were rusting in a yard to a community group who have put
them to good use.
Excellence AWARD
– presented to an employee who consistently produces work of outstanding quality, which meets and
exceeds the needs of the task or project outline, while outperforming benchmarks and contributing in
an exceptional way to the business.
Peter Kilevics
Peter has been awarded for his exceptional design work on SP AusNet’s electricity transmission projects.
One project in particular, which was the first of its kind, required development of engineering specifications and
associated drawings from scratch to develop a concept into a construction methodology. Peter also provided
valuable feedback during the construction phase.
A number of challenges were faced during the last few months of the project, but Peter was eager to find a
solution and provided an outstanding level of technical expertise.
Peter’s understanding of practical site issues is commended and he is regarded as extremely knowledgeable on
all aspects of transmission lines and structures, which is of great value to the company. His ability to make quick
decisions and stand-by his judgment is applauded.
Passion
– presented to an employee who exudes energy, drive and persistence. Someone who is engaging,
keen to be involved, takes great pride in what they do and with consistent enthusiasm will steer a
project through to completion.
Amanda Hurley
Amanda was nominated based on the passion she displays as Solar Connection Team Leader. She shows initiative
and enthusiasm to learn more about the Solar Industry and, more specifically, how it affects new connections.
With enthusiasm, Amanda has spent a lot of her own time researching all aspects of solar, creating ways to make
things better for her team and answering the ongoing flow of enquiries from various stakeholders.
As a trusted source of knowledge, people from across the business go to Amanda with questions regarding solar,
knowing she will always provide an answer. If she does not know, Amanda goes out of her way to find out -
always with a smile on her face.
Amanda has been invited to speak on behalf of New Connections and Select Solutions at many industry forums
and always excels in representing the business in a positive manner. Her passion and knowledge have helped her
develop great relationships with various industry bodies, solar installers and service providers.

20 ENERGISE ISSUE 6
Integrity AWARD
– presented to an employee who is seen as honest, fair and trustworthy, who will make the right
decision and is known for standing up for what they believe in and always practice the highest
ethical standards.
Jack Bonotto
Jack can be relied on to provide good advice and is always willing to help. As a project manager, Jack ensures
contractors, suppliers and fellow employees are reliable and deliver on their promises.
Jack is known as a true example of someone who ‘tells it the way it is’. He is straightforward, honest and
confidently expresses his point of view as to how he sees things. He has great knowledge of work procedures and
processes and ensures work is always completed correctly.
He enjoys what he does and has earned the respect of his colleagues and peers through his courage to do what
is right for SP AusNet - even if the decisions he makes are not always popular.
Safety
– presented to an employee who adds a new dimension to safety through innovative concepts,
finding better ways of doing things, or of communicating procedures more effectively.
Sarah Monaghan
Sarah was awarded for her unrelenting effort in re-establishing the CBD Health, Safety and Environment
Consultative Group. Through her passion to get this group functional she has almost single-handedly established
a workable charter, recruited and motivated participants.
As the chair of the committee, Sarah has stepped into a role that needed to be filled and is clearly leading the
way and setting an example on what can be done to embed SP AusNet’s missionZero objectives into our culture.
Sarah’s creative flair and innovative perception has driven the formation of the ‘Safety In The City’ newsletter,
which is a great way of keeping city-based employees and visitors up-to-date with health and
safety information.
Sarah is commended for demonstrating a genuine desire to improve safety awareness, culture and involvement.
Teamwork
– presented to an individual or team who work in a group to achieve the greatest possible results.
The emphasis on teamwork ensures people within the group work effectively together to achieve their
goal, bring out the best in each other and demonstrate a willingness to trust and respect one another.
Sheetal Shetty
Sheetal is renowned for completing tasks without any fuss and consistently providing invaluable support to the
Major Projects group. She is always willing to assist with any project or address any issue.
Her commitment to the team never waivers as she carries out additional tasks within the Projects Office during
times when they have been under-resourced. Since her first day with the Major Projects group, Sheetal has been
respected and relied on as a person who can be trusted to pull things together with little notice and always within
the required timeframe.
She is always ready to help field-based employees get up to speed on admin and office procedures. When asked
for assistance she responds instantly and is always available to help others.

ISSUE 6 ENERGISE 21
Innovation AWARD
– presented to an employee who works to help make SP AusNet
more efficient and effective through innovative ideas or by taking
a new approach that results in a tangible business benefit.
Peter Rowley
Peter is a lineworker from Sale who, for the past four years, has been
researching, developing and implementing his own initiatives to improve
the safety of manual handling and safety. Peter has produced several
innovations for electricity distribution construction work, which directly
reduces safety risks and improves productivity.
Peter is congratulated and admired because of the way he often tinkers
at home and returns to work with a prototype solution to a construction
problem or doing construction tasks a better and often safer way.
Just to name a few, Peter has developed a custom-made drill bit that
assists lineworkers in replacing old cross arms with minimal force
needed. This device has been approved by the Works Practice Committee
and is now being used throughout the business, with the potential to be
used throughout the industry.
Peter, in conjunction with an external party, designed a custom made
insulated attachment that is suitable for installing gas switches and
transformers without encroaching clearances to live apparatus.
This reduces outages, and increases the safety of the live-line crews
carrying out such tasks.
Peter is always striving to make the job safer, which is inspiring to all who
have the pleasure of working with him.
Managing Director’s AWARD
– presented to an employee who consistently lives all the values,
striving above and beyond their day-to-day role to engage and
encourage their colleagues and work hard to achieve outstanding
business outcomes.
Barry Steers
Barry is the East Region Network Safety and Environment Manager and
is acknowledged for his passion to make the workplace safer for all
employees, contractors and visitors and for being an outstanding advocate
of SP AusNet’s missionZero safety objectives.
Barry is well-respected by his peers and colleagues. He has worked
tirelessly on developing a positive culture with the health and safety
representatives to develop solutions, so as to empower our employees to
resolve issues.
Those who work with Barry’s commend his teamwork and integrity,
noting he is a pleasure to work alongside and an inspiration to his
colleagues and peers.
Peter Rowley was not able to attend the Award Presentation night,
but was presented his award by Site Manager Robert Prestidge (above).

22 ENERGISE ISSUE 6
Trial participant’s can see how much energy each appliance uses.
Customers the key
to demand management
CONSUMERS IN 2011 ARE AN EDUCATED
BUNCH. VIA THE INTERNET THEy HAVE THE
ABILITy TO RESEARCH PRODUCTS, SERVICES
AND VOICE THEIR OPINIONS OPENLy THROUGH
SOCIAL MEDIA. PRESSURES ON THE ECONOMy
HAVE INTENSIFIED THE DEMAND FOR VALUE-
FOR MONEy PRODUCTS; AND ENERGy IS NO
ExCEPTION.
STRENGTHEN
TRANSFORM
EXTEND
MODERNISE
In the past, attitudes towards
energy, specifically electricity,
were pretty simple. Electricity was
something taken for granted
– an infinite resource. It was there
when you wanted to switch your
lights on or power your kettle for
a cup of tea. But now, in today’s
world, a growing number of
consumers are thinking twice
about these everyday activities and
thinking much more about how
much energy it takes to
power appliances.
Consumers previously haven’t
had a simple way of measuring
the energy used when performing
everyday tasks in the home.
But with the advent of energy
management devices such as the
‘In-home Display’ unit, technology
is enabling consumers to be more
informed and make choices about
their energy behaviours.
Managing capacity
As an energy transmission and
distribution business, SP AusNet
faces many challenges and
opportunities in this electronicallydriven
world. Consumers are using
more appliances and equipment,
and as a result demand more
energy from our networks.
However, this energy is not being
drawn steadily throughout the day.
Smart Networks Implementation
Manager, Geoff Thorn says that a
peak capacity curve is becoming
sharper, with more demand being
placed on our networks, in a shorter
period of time.
“Typically, this peak is seen when
consumers return to the household
and turn on multiple appliances
at the same time, such as airconditioners
and washing machines
while also commencing to cook the
evening meal,” he said.
With more electronics making
consumers’ lives easier, providing
entertainment and performing
previously manual tasks,
consumers are relishing in this new
technological age. But what would
it mean if consumers were asked
to switch off some of their gadgets
during busy times
SP AusNet is investing in
improvements that make its
networks smarter.
“New technology such as the smart
meter will enable consumers to see

ISSUE 6 ENERGISE 23
SP AusNet’s Plug-In Hybrid Electric Vehicle.
Summer Demand
2000
MWh
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1600
1400
1200
1000
800
600
400
200
0
0:30
1:30
2:30
3:30
4:30
5:30
what time of day they are using the
most of their energy,” Geoff said.
“With the emergence of smart
appliances, including Demand
Response Enabled Devices
(DREDs), householders have greater
flexibility to manage their energy
use,” he said.
Consumer energy management
technology will help informed,
economic and environmentallyaware
consumers by providing the
data they need to understand and
manage their electricity demand. If
more flexible tariffs are introduced,
consumers can use energy
management devices connected
to smart meters to manage their
demand around peak and off-peak
times. For instance, it may be
cheaper to run a washing machine
or clothes dryer during the day or
late at night, when peak demand
has eased.
6:30
7:30
8:30
9:30
10:30
11:30
12:30
Time
13:30
2002 2010
14:30
15:30
16:30
17:30
18:30
Consumers concerned about their
carbon footprint should also be
excited. With the knowledge gained
from In-home Display kits, they
can now see which appliances are
the most energy-draining, enabling
them to make choices about
their use.
Participating in trials
SP AusNet is taking a proactive step
in this increased consumer interest
by conducting an In-home Display /
Energy Management System (IHD/
EMS) trial, with the goal of learning
how consumers react to the
knowledge of their power use.
During July 2011, 20 employees
launched the trial, with a further
150 customers joining the trial in
late 2011. The final phase of the
trial will involve a total of 1000
energy customers with the IHD/
EMS equipment being delivered and
installed in early 2012
19:30
20:30
21:30
22:30
23:30
The trial will be run over the next
12 months, with the data from the
trial being used to show trends
in consumer behaviour around
electricity use.
SP AusNet’s Smart Networks
Application Lead – Customer,
Neil Webb explains, SP AusNet is
looking to see if consumers use
electricity differently with access to
real time usage data they get from
these devices.
“During the trial, SP AusNet will
survey participants via a third party
to see what, if any, behavioural or
attitudinal changes have occurred
as a result having the In-home
Display available,” Neil said.
In addition to the In-home display /
Energy Management System trial,
SP AusNet is partnering with CSIRO
and the Department of Transport
in the Victorian Electric Driveway
Program. The trial is focused on
the impact of electric vehicles on
an electricity distribution network;
management of electric vehicle
charging; and how the electric
vehicles can be used as distributed
system for storing power from the
national grid or local sources and
used by the homeowner
as required.
By charging electric vehicles
outside the peak demand period,
consumers will have the potential
to save money if more flexible
tariffs are adopted. This concept
may also prevent the peak demand
curve from sharpening; meaning
that consumer investment in
higher-capacity networks
may be delayed.
The energy movement
While energy management
technology is still being adopted by
the mainstream, it is clear that the
movement is gaining momentum,
with an increasing number of
energy saving devices available on
the market. The focus on the cost
of delivery energy is further fuelling
this debate.
Consumers are changing. They are
interested in energy and how it is
generated, transported, and used.
SP AusNet is poised to meet these
changing customer expectations by
installing smart networks and smart
meters that support our consumers’
quest for knowledge. The potential
adoption of Time of Use tariffs and
demand management technology
will further support our quest
to spread the load and manage
capacity effectively.

STRENGTH TRANSFORM
EXTEND MODERNISE
Optimise the life of your assets and
enhance their reliability with our
inspection solutions.
Select Solutions offers tailored asset inspection
services involving the inspection and reporting on
the condition of utility assets. We provide total
end-to-end solutions in:
• Developing asset inspection plans
• Undertaking field-based inspection activities
• Providing open access to data on a spatial
platform (GIS)
• Processing inspection data and reporting on
condition of assets
• Providing subsequent work packages for the
immediate rectification of defects
• Stakeholder management
• Safety and compliance auditing and reporting
We offer a variety of inspection data collection and
processing methods including Unmanned Aerial
Vehicles, HiMast, ground based inspections and
helicopter inspections utilising our SPANView system.
Select Solutions is a leading provider of specialist
end- to-end services for utilities, government, energy
and water retailers and commercial/industrial
customers.
As a division of SP AusNet, we share similar values in
Safety, Passion, Teamwork, Integrity and Excellence.
With over 300 staff in New South Wales, Victoria and
Queensland, Select Solutions is geared up to deliver
innovative, efficient and cost effective solutions.
Asset Solutions
Data & Measurement Solutions
Technical Solutions
Telecommunication Solutions
Utility Solutions
For more information about Select Solutions phone 03 9695 6000 fax 03 9695 6666 web www.select-solutions.com.au