The Milford Review - Milford LIVE!

Bayhealth’s George Ehrmann Receives
Patient Advocacy Certification
Staff Report
help patients and their families better understand
all of the changes in the health care system,” he
said.
Ehrmann serves on Bayhealth’s Arts and Entertainment
Committee and is his department’s
Safety Officer. A trained facilitator for Bayhealth,
Ehrmann is currently involved in developing
Phase II of Planetree (a patient-centered model of
care adopted by Bayhealth) training for patients
and physicians. When not working at the hospital,
Ehrmann is a patient advocate for his parents,
who live with him. In his spare time, he enjoys
gardening and is also a realtor in the Milford area.
Milford Memorial Hospital Guest Services
Agent George Ehrmann of Milford successfully
completed the Alfus Patient Advocacy Certificate
Program through the University of Miami’s Division
of Continuing & International Education.
Ehrmann is Bayhealth’s first certified Patient
Advocate. Patient Advocates help families and
patients navigate the complex health care system
so that they receive the best care possible.
“I enrolled in the program so I can be there to
A Bayhealth employee for nearly seven years, Ehrmann
began as an Environmental Services Operating
Room Cleaner on the 3 – 11 shift before
transferring to Guest Relations after six months.
As the Guest Services Agent at Milford Memorial,
Ehrmann is often the first person patients,
visitors, employee and physicians see as they enter
the main lobby of the hospital. In this role, Ehrmann
assists patients get to the right location for
their test or procedure, and helps visitors locate
the room of the patient they came to visit, where
the class is they signed up for, and many other
needs.