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WINTER 2009<br />

2010 World Cruise Preview<br />

Classic, Yet Innovative Europe<br />

Five & Alive — Making a<br />

difference for children<br />

Business & Technology —<br />

Knowledge for life<br />

Celebration Savings — 15 years<br />

of award-winning luxury


6<br />

Contents<br />

4 Quarter Notes<br />

15th year at the top: <strong>Crystal</strong> achieves<br />

unprecedented milestone in travel; Captain<br />

Otto Nergaard retires; Picture yourself in<br />

paradise; The <strong>Crystal</strong> Clean tradition continues<br />

6 2010 World Cruise Preview<br />

Exploration of Ancient Empires<br />

8<br />

8 Europe 2009<br />

15 years of award-winning luxury; Classic, yet<br />

innovative; Save now, save later; Enhanced Share<br />

the Experience Benefits<br />

10 Good Deeds<br />

Five & Alive; Exclusive onboard experiences<br />

to be auctioned for Five & Alive<br />

11 The Northeast and Canada 2009<br />

The magic of nature — so close to home<br />

10<br />

12 Creative Learning Institute Series<br />

Business and technology: Knowledge<br />

for life<br />

13 Promotions<br />

Holiday sailings 2009; The value of sailing with<br />

<strong>Crystal</strong>; New <strong>Crystal</strong> Assurance Plan<br />

16 Society News<br />

All aboard for the 2008 President’s Cruise;<br />

Updated website coming soon; We are family;<br />

<strong>Crystal</strong> Society Shutterbugs; Best wishes and a<br />

fond farewell to Keenan Raymond; Around the<br />

globe with <strong>Crystal</strong> Society<br />

16<br />

20 Celebrity Guest Corner<br />

Enjoying the ocean view with Barbara Walters<br />

On the cover: The Pyramid and Sphinx in Giza, Cairo, Egypt<br />

Publisher Nitsa Lewis | Executive Editors Cari Lee Remy, Jennifer Lohr | Editor Allyson Ranallo<br />

Contributors Sara Pearsaul-Vice, Jennifer Schott | <strong>Crystal</strong> Society Mary-Catherine Wilks, Emilie Perz<br />

Art Phoenix Creative | Contributing Photographers Nigel Deayton<br />

Pre-Production/Printing Phoenix Marketing Services, Inc.<br />

<strong>Crystal</strong> <strong>Cruises</strong>’ Passport | Volume 9, Issue 1 | Winter 2009<br />

© <strong>Crystal</strong> <strong>Cruises</strong> January 2009. All rights reserved. All fares listed in this publication are per person, based on double occupancy and do not include port, security and<br />

handling charges or fuel surcharges. All fares, itineraries, policies and programs are subject to change. All savings are based on brochure fares. Requests for permission to<br />

reprint material from <strong>Crystal</strong> <strong>Cruises</strong>’ Passport may be sent to Executive Editor, <strong>Crystal</strong> <strong>Cruises</strong>’ Passport, 2049 Century Park East, Suite 1400, Los Angeles, CA 90067.<br />

2<br />

crystalcruises.com<br />

Printed Using Partially Recycled Materials


From the President<br />

<strong>Crystal</strong>’s Commitment to<br />

Excellence — and You<br />

On behalf of all of us at <strong>Crystal</strong> <strong>Cruises</strong>, both at sea and ashore, I am pleased to extend our sincerest<br />

wishes for a happy, healthy and prosperous New Year.<br />

These are certainly challenging times for all of us. While the events of the last few months are<br />

unprecedented, history has shown us that countries, companies and individuals with clear strategies and<br />

exceptional products are able to successfully navigate the twists and turns of an ever-changing world.<br />

At <strong>Crystal</strong> <strong>Cruises</strong>, you can take comfort in knowing that we have a solid focus on our future and an<br />

unwavering commitment to excellence and you. We understand that travel is an important part of your<br />

life, and we have created a collection of innovative programs to provide you with the assurances you need<br />

to make your travel plans with confidence.<br />

Our new <strong>Crystal</strong> Assurance Plan, introduced on page 15, offers you a risk-free return on your 2009<br />

vacation investment. These proactive initiatives, which include reduced deposits, relaxed cancellation penalties and fare protection when<br />

you book your 2009 cruise, were designed especially for you during these transitional times. This type of plan is unheard of in the cruise<br />

industry. It’s just our way of letting you know you can count on us, just as we have always relied on your continued loyalty.<br />

And it is exactly that — your loyalty — which keeps <strong>Crystal</strong> <strong>Cruises</strong> at the very top of our game, earning us unprecedented accolades in<br />

luxury travel. For a record-breaking 15th year, we were awarded the Best Large-Ship Cruise Line by the readers of Condé Nast Traveler<br />

magazine (see page 4 for details). No other cruise line, resort or hotel in the world has ever achieved such status. And while this milestone<br />

achievement is pretty impressive news on its own, our greatest reward continues to be your complete happiness and satisfaction.<br />

Our long history with Condé Nast Traveler is rooted in a shared passion for excellence in world travel, discovery and cultural<br />

awareness. Inspired by our involvement in the magazine’s 2008 World Savers Congress, <strong>Crystal</strong> <strong>Cruises</strong> became a founding partner<br />

of the Condé Nast Traveler Five & Alive Fund (story on page 10). With a mission to make the world a better place through travel, Five<br />

& Alive supports children age five and under in more than 30 countries around the world by preventing malaria, water-borne illness,<br />

pneumonia and malnutrition.<br />

As you begin to chart your travel plans for the coming year, why not contemplate a far-flung adventure on our 2010 World Cruise (see<br />

page 7) Or for an escape closer to home, consider our journeys to New England and Canada including the President’s Cruise departing<br />

on October 30, 2009 (see page 11). No matter what destination you choose, all promise the discovery and enrichment you’ve come to<br />

expect from <strong>Crystal</strong>. Regardless of where your wanderlust may take you, with the World’s Best cruise line, you will travel with the added<br />

comfort of knowing your vacation is a proven favorite.<br />

We look forward to our next journey of discovery together.<br />

Happy New Year,<br />

Gregg L. Michel<br />

President<br />

3


Winter 2009<br />

Quarter Notes<br />

15th Year at the Top: <strong>Crystal</strong> Achieves<br />

Unprecedented Milestone in Travel<br />

For an astonishing 15th year, and by one<br />

of our widest margins, <strong>Crystal</strong> <strong>Cruises</strong><br />

has once again been voted “World’s<br />

Best” by the readers of Condé Nast<br />

Traveler magazine, considered one<br />

of the highest honors in the travel<br />

industry. Our overall score of 93.1<br />

tops all cruise lines large and small<br />

— and our record-breaking winning<br />

streak is unprecedented among cruise<br />

lines and hotels anywhere in the world.<br />

can wisely invest your vacation dollars in the World’s Best cruise line<br />

with complete assurance. In the current economy, we offer our latest<br />

record-setting award as an undisputed “stamp of approval,” ensuring<br />

your travels with us are all that you expect them to be as we explore<br />

the world and all of its treasures.<br />

Thank you, again, for your confidence and your loyalty.<br />

All of this, we know, is thanks to you.<br />

“We are honored that our well-traveled guests once again, through<br />

their own personal experience, consider <strong>Crystal</strong> <strong>Cruises</strong> to be the<br />

best cruise line in the world,” says Gregg Michel, president, <strong>Crystal</strong><br />

<strong>Cruises</strong>. “I am very proud of our exceptional staff and their dedication<br />

to providing such a treasured vacation experience to so many global<br />

travelers. Now, more than ever, brand, reputation and consistency are<br />

key factors in consumers’ purchase decisions. Such prestigious awards<br />

reinforce <strong>Crystal</strong> <strong>Cruises</strong>’ leading position in hospitality.”<br />

Our unmatched record of success underscores our commitment to<br />

create enriching vacations that will continue to tap your intellectual<br />

curiosities and stimulate your passion for luxurious adventure.<br />

Combined with our impressive guest satisfaction rate of 98%, you<br />

<strong>Crystal</strong>’s president, Gregg L. Michel (center), accepts the World’s Best Large-Ship<br />

Cruise Line award from Elizabeth Henriques Hughes, vice president and publisher<br />

of Condé Nast Traveler (right) and star of NBC’s 30 Rock, Jane Krakowski (left).<br />

Captain Otto Nergaard Retires<br />

Trading time with his <strong>Crystal</strong><br />

“family” at sea for more time<br />

to spend at home with his<br />

family, Captain Otto Nergaard<br />

announced his retirement from<br />

<strong>Crystal</strong> <strong>Cruises</strong> in October.<br />

When not at sea on <strong>Crystal</strong><br />

Serenity, Captain Nergaard<br />

can be found at his home in<br />

Sweden with his lovely wife,<br />

Maria, his daughter, Lina (age<br />

8) and his son, Gustaf (age 4).<br />

With his retirement, he is<br />

looking forward to spending<br />

plenty of quality time with his<br />

young children.<br />

Retired Captain Otto Nergaard<br />

Born and raised in Lillestrøm, a suburb of Oslo in Norway, Captain<br />

Nergaard was drawn to the sea relatively early in his adult life. He<br />

reached the rank of Second Officer at the tender age of 21 and worked<br />

on cargo ships during his early maritime career. He received his<br />

Master’s Certification in 1981 and, at the age of 33, was handed his<br />

first captaincy aboard a propane tanker, making him one of the youngest<br />

captains in command of a vessel in international trade.<br />

A very popular captain in the <strong>Crystal</strong> fleet, Captain Nergaard began his<br />

service with <strong>Crystal</strong> in August 1990 as First Officer Senior on board<br />

<strong>Crystal</strong> Harmony. Over the years, he rose through the ranks within the<br />

company and was promoted to the rank of Captain in 2003, serving on<br />

<strong>Crystal</strong> Symphony. In 2005, he was assigned to <strong>Crystal</strong> Serenity.<br />

Due to his stellar performance and popularity, Captain Nergaard was<br />

chosen to be World Cruise Captain on several occasions. Gregg Michel,<br />

president of <strong>Crystal</strong> <strong>Cruises</strong>, said, “He will always be remembered by<br />

guests on those cruises for his jovial personality, untiring interest in<br />

participating in the various special events and for spending as much<br />

time with guests as possible. He will be dearly missed by all of us.”<br />

4


Picture Yourself in Paradise<br />

The Master Collection and <strong>Crystal</strong> Celebrations<br />

Picture this: You — the subject of an exquisite<br />

photograph shot by one of the world’s master<br />

photographers during your own private photo<br />

session while sailing on board a luxurious cruise<br />

ship. Sound like a dream-like experience In this<br />

case, the dream becomes reality with a new<br />

feature on <strong>Crystal</strong> ships — The Master Collection.<br />

On select sailings on both <strong>Crystal</strong> Serenity and<br />

<strong>Crystal</strong> Symphony, you will have the opportunity<br />

to reserve appointments with internationally<br />

recognized master photographers. Selected<br />

specifically to cater to our guests’ discriminating<br />

tastes, the master photographers are experts in<br />

portraiture and will personalize your photo shoot<br />

to meet your specific needs. Once your session is<br />

complete, select from three album options — all<br />

of which feature a brushed aluminum metal cover<br />

embossed with the <strong>Crystal</strong> <strong>Cruises</strong> logo.<br />

In 2009, master photographers are scheduled on <strong>Crystal</strong> Serenity for<br />

voyages 9308, 9311, 9322 and 9324, and on <strong>Crystal</strong> Symphony for<br />

voyages 9206, 9211, 9221 and 9227. When you book one of these<br />

sailings, you will receive information on the master photographer for<br />

that cruise with final documents.<br />

On all sailings, we also offer <strong>Crystal</strong> Celebrations — private photo<br />

sessions conducted by our staff of talented <strong>Crystal</strong> photographers<br />

and featuring unique lifestyle portraits for individuals, couples, families<br />

or group celebrations of all kinds.<br />

All portrait sessions include a pre-shoot consultation on your<br />

preferred photo style and location — casual or formal, on ship<br />

or on shore — and post-shoot photo selection. One-hour photo<br />

sessions are also available.<br />

With both The Master Collection and the <strong>Crystal</strong> Celebrations<br />

sessions, your selected portraits will be printed and bound into a<br />

handcrafted photo album that will be sent to your home several<br />

weeks after you return, so you can cherish your <strong>Crystal</strong> memories<br />

for years to come.<br />

Due to the unique nature and demand for the services of these<br />

wonderful photographers, space is limited. Please reserve in advance<br />

by contacting Paragon Pixels at 925-461-1725, or via e-mail at<br />

info@paragonpixels.com. Reservations may also be made on board,<br />

space permitting.<br />

The <strong>Crystal</strong> Clean Tradition Continues<br />

One of our goals is to continue to improve on<br />

our environmentally friendly policies and<br />

procedures. In the Fall 2007 issue of Passport,<br />

we showed you how <strong>Crystal</strong> goes above and<br />

beyond to execute our <strong>Crystal</strong> Clean program by<br />

earning ISO 14001 certification, becoming more<br />

energy efficient and working to reduce waste on board our ships and<br />

at our shoreside operations.<br />

<strong>Crystal</strong> is pleased to announce that we have received our recertification<br />

in ISO 14001 for our current environmental management system. The<br />

recertification is in effect for another three-year period. ISO 14001<br />

provides guidelines that assist companies with managing and reducing<br />

their overall impact on the environment.<br />

Audits were conducted by Lloyd’s Register Quality Assurance during<br />

February and March 2008. Throughout the process, auditors reviewed<br />

the company’s procedures for reducing consumption, handling waste<br />

and recycling materials, and the company was found to be compliant<br />

in all areas.<br />

5


6<br />

Council Hall ”Tripylon” in Persepolis, Iran


2010 World Cruise Preview<br />

Exploration of Ancient Empires<br />

Charting an exotic course with a unique Middle Eastern twist<br />

The 15th annual<br />

World Cruise,<br />

while still a<br />

year away, is<br />

generating a lot<br />

of excitement. In<br />

fact, more than<br />

200 guests are already booked for what<br />

promises to be an exciting adventure.<br />

“We feel we have created an unparalleled<br />

voyage for the most discriminating<br />

travelers,” says Gregg Michel, president<br />

of <strong>Crystal</strong> <strong>Cruises</strong>. “Our 2010 World<br />

Cruise guests can visit a combination of<br />

destinations renowned for being profoundly<br />

rich in antiquities and cultural history.”<br />

John Stoll, director, land programs, shares<br />

Michel’s enthusiasm. “This is our best World<br />

Cruise itinerary ever,” he proclaims. “Just at<br />

a glance, you can see how it traces world<br />

history and offers a diversity of experiences.<br />

Our guests can go exploring in the African<br />

bush and experience the culture of India and<br />

the Persian Empire. They will have the chance<br />

to marvel at the modern city of Dubai, view<br />

the unspoiled scenery of Khasab, and indulge<br />

in the historical and artistic wonders of the<br />

Mediterranean and Europe. It’s an opportunity<br />

of a lifetime.”<br />

Six of the voyage’s seven maiden calls are in<br />

the Middle East, making it especially rich in<br />

cultural content. One of the maiden calls is<br />

Kuwait City, Kuwait, believed to be part of<br />

an earlier civilization dating to the 3rd<br />

millennium BC. More recently, of course, it’s<br />

been known for oil, and makes up 20% of<br />

the world’s known oil resources. The city has<br />

literally become a light in the desert; the<br />

night skyline is stunning to behold.<br />

Another maiden call is Khasab, Oman.<br />

Says Stoll, “The area is incredibly scenic<br />

and unspoiled. Serene waters make it the<br />

perfect setting for a dhow cruise through<br />

the fjords. Guests may even see dolphins<br />

swimming nearby.”<br />

Then there is one of the most talked about<br />

maiden calls, Bandar Abbas, Iran. According<br />

to Ambassador Marc Ginsberg, Middle East<br />

expert, thousands of Americans have been<br />

traveling to Iran visiting the country’s<br />

ancient cities and getting to know not only<br />

its culture, but also its friendly inhabitants.<br />

“Iranian hospitality is legendary,” comments<br />

Ginsberg. “The Iranian people are some of<br />

the most pro-American in the Middle East.”<br />

For all of its fantastic Middle Eastern<br />

destinations, the 2010 World Cruise offers<br />

many other compelling reasons to join<br />

one, two or all seven voyages. This grand<br />

journey marks the first time Black Sea ports<br />

have been included in a <strong>Crystal</strong> World Cruise.<br />

It features overnight stays in magical cities<br />

such as Rio de Janeiro, Buenos Aires, Abu<br />

Dhabi and Athens. It includes two-night<br />

shipboard stays in Cape Town and Dubai.<br />

And it offers late-night calls in ports such<br />

as Ashdod, Israel; Alexandria, Egypt; and<br />

Livorno, Italy.<br />

Putting together an exciting World Cruise<br />

itinerary is an intense job that requires a<br />

great deal of planning. “I completed a site<br />

inspection on all of these ports prior to us<br />

deciding to include them in the 2010 World<br />

Cruise,” says Stoll. “I think that says a lot<br />

about <strong>Crystal</strong>’s commitment to ensuring that<br />

each port can deliver a <strong>Crystal</strong> experience.”<br />

The detailed 108-day itinerary for the 2010<br />

World Cruise is now available at<br />

crystalcruises.com.<br />

With an emphasis on the Middle East, the<br />

voyage draws an arc between the earliest<br />

civilizations and the emerging capitals of a<br />

vigorous Arabian Gulf economy, giving<br />

guests a sense of old and new, the Biblical<br />

and the progressive, the times of Alexander<br />

the Great and Darius the Great.<br />

“This itinerary is packed — and I mean<br />

packed — with incredible experiences,”<br />

says Stoll. “You can’t get on a plane and<br />

relax and see in one vacation all the sites<br />

we feature on this cruise. For instance,<br />

we’re working on an excursion that will<br />

take guests as close to the gates of Mecca<br />

as possible, with camel rides and tented<br />

areas in the sand looking down on Mecca.”<br />

north<br />

america<br />

Miami<br />

St. Lucia<br />

Barbados<br />

Atlantic<br />

Ocean<br />

Rio de Janeiro<br />

Devil’s Island<br />

Fortaleza<br />

south<br />

america<br />

Montevideo<br />

Buenos Aires<br />

London europe<br />

La Rochelle<br />

Bilbao<br />

Rome<br />

Odessa<br />

Naples<br />

Livorno<br />

Yalta<br />

Athens Sochi<br />

asia<br />

Istanbul<br />

Lisbon<br />

Kuşadasi Kuwait City<br />

Gibraltar Catania<br />

Ashdod<br />

Bandar Abbas<br />

Barcelona<br />

Dubai<br />

Alexandria/Cairo Aqaba<br />

Khasab<br />

Suez Canal<br />

Al Fujairah<br />

Manama<br />

Safaga<br />

Jeddah Abu Dhabi<br />

Mumbai<br />

Muscat<br />

Marmagao<br />

africa<br />

Arabian Cochin<br />

Sea<br />

Equator<br />

Maldives<br />

South<br />

Atlantic<br />

Ocean<br />

Cape Town<br />

Mombasa<br />

Zanzibar<br />

Durban<br />

Port Elizabeth<br />

Seychelles<br />

Indian<br />

Ocean<br />

Map of 2010 World Cruise itinerary<br />

7


Europe 2009<br />

15 Years of Award-Winning <strong>Luxury</strong><br />

Save up to $1,500 per person with Celebration Fares<br />

Celebrate our record 15 years of being<br />

named Best Large-Ship Cruise Line with<br />

special savings of up to $1,500 per person<br />

on most 2009 European sailings.<br />

That’s right: Depending on your preferred<br />

accommodations, you can save on all<br />

categories of staterooms. Receive $1,500,<br />

$1,000 or $750 per person off nearly all of<br />

our 11-day Baltic and 12-day Mediterranean<br />

cruises, and half that on most shorter European<br />

sailings. The savings apply to Penthouse<br />

accommodations, verandah staterooms<br />

Savings also apply to <strong>Crystal</strong> Symphony’s<br />

September 3, 14-day Trans-Atlantic sailing<br />

and <strong>Crystal</strong> Serenity’s 14-day combination<br />

of two week-long cruises in June.<br />

Not only are such savings a great way<br />

to celebrate <strong>Crystal</strong>’s award-winning<br />

luxury and service, but the classic<br />

European destinations are great places<br />

in which to celebrate. <strong>Crystal</strong> Symphony’s<br />

Baltic season begins June 19, with cruises<br />

departing from Copenhagen, Stockholm<br />

and London. Making your journey all the<br />

and deluxe staterooms, respectively.<br />

Ship Voyages Category: PH, PS, CP AA, A, B C, D, E<br />

<strong>Crystal</strong> Symphony 9215, 9217, 9219, 9221 Save $1500 Save $1000 Save $750<br />

<strong>Crystal</strong> Serenity 9312C, 9317, 9321, 9322, 9323, 9324 Save $1500 Save $1000 Save $750<br />

<strong>Crystal</strong> Symphony 9218 Save $750 Save $500 Save $375<br />

more exciting are three-day overnights in<br />

St. Petersburg on most Baltic itineraries.<br />

Mediterranean sailings aboard <strong>Crystal</strong><br />

Serenity start May 23 and depart from<br />

Venice, Barcelona, Rome, Athens and<br />

Istanbul. Nearly all offer overnight or<br />

late-night stays in port, allowing you<br />

more time to become immersed in the<br />

local culture and magic of your destination.<br />

And remember: With all 2009 <strong>Crystal</strong> cruises,<br />

families and large groups can receive one<br />

complimentary berth for every ten full-fare<br />

berths, plus a host of other benefits, with<br />

our <strong>Crystal</strong> Family Memories Program.<br />

So set sail and celebrate with us, and enjoy<br />

all the reasons <strong>Crystal</strong> is voted the World’s<br />

Best Large-Ship Cruise Line year after year.<br />

<strong>Crystal</strong> Serenity 9310, 9320, 9325 Save $750 Save $500 Save $375<br />

Classic, Yet Innovative<br />

<strong>Crystal</strong>’s approach in Europe expands horizons<br />

Imagine sailing along the Baltic, with a stop<br />

in St. Petersburg and a chance to visit the<br />

opulent palaces of the czars.<br />

Such an excursion is easy to envision — certainly<br />

no voyage can call itself a worthy experience if it<br />

doesn’t offer an exploration of Catherine Palace<br />

or the estate and grounds of Peterhof, built by<br />

Peter the Great to rival Versailles.<br />

On the other hand, one can only wonder<br />

what it is like to experience more unique and<br />

extravagant excursions like flying in a MiG<br />

fighter jet or seeing Tchaikovsky’s Swan Lake<br />

at the historic Palace Theatre.<br />

Or . . . is it actually possible to zoom over<br />

Moscow at more than twice the speed of<br />

sound and feel your spirit soar as the curtain<br />

goes up on a theatrical masterpiece With<br />

<strong>Crystal</strong> <strong>Cruises</strong>, the answer is yes — not only<br />

are such amazing adventures doable, they’re<br />

as good as done.<br />

8<br />

“Today, <strong>Crystal</strong>’s guests are more diverse and<br />

more active,” says John Stoll, director, land<br />

programs. “Our guests are looking for<br />

shoreside experiences that satisfy a variety<br />

of personal interests. Each year, we try to<br />

expand the choices.”<br />

And expand — and illuminate, inspire and<br />

engage — <strong>Crystal</strong> does. Particularly for classic<br />

European destinations in Northern Europe and<br />

the Mediterranean, the land programs team<br />

offers traditional excursions like a canal cruise<br />

in Venice and wine tasting in Bordeaux. Then<br />

they take the extra step to include options<br />

that can literally take guests the extra mile.<br />

Travelers who cruised with <strong>Crystal</strong> in 2008, for<br />

instance, could not only ride along as an<br />

expert pilot executed breathtaking maneuvers<br />

in a MiG fighter jet, but could also take the<br />

wheel of a Ferrari for a drive through Tuscany.<br />

“You find that our <strong>Crystal</strong> Adventures ®<br />

offer a variety of options, including unique<br />

excursions that we definitely plan on including<br />

in 2009,” says Stoll. “Of course, they will be<br />

reviewed, updated, revised and enhanced, but<br />

for the most part, we plan on continuing with<br />

our top-rated tours for the upcoming season.”<br />

For 2009, you might take a cooking lesson<br />

with a renowned chef in Sorrento, grab your<br />

camera and join an expert photographer<br />

for an artful look at the Highlands of Scotland<br />

or board a private yacht for a cruise of the<br />

Greek Isles. And if you have a dream<br />

experience in mind, we invite you to share<br />

it with us and we’ll create a <strong>Crystal</strong> Private<br />

Adventure just for you.<br />

No matter where you find yourself during<br />

your European journey, you will only be<br />

left to wonder: Where will <strong>Crystal</strong> take<br />

me next


Save Now, Save Later<br />

Great Europe and Asia values for 2009 and 2010<br />

Take advantage of great savings for all 2009 <strong>Crystal</strong> Symphony Asia voyages and all 2009<br />

Europe voyages, including the Trans-Atlantic, and save 20% on a 2010 cruise.<br />

BOOK BY MARCH 31, 2009 AND SAVE 20% IN 2010<br />

Choose from a vast array of Europe and Asia cruises on <strong>Crystal</strong> Symphony (voyages 9207<br />

– 9221) and Europe cruises on <strong>Crystal</strong> Serenity (voyages 9310 – 9325) and you will receive<br />

a redemption letter once on board entitling you to 20% off a select 2010 voyage. To take<br />

advantage of these exclusive and limited-time savings, you simply need to book your 2010<br />

voyage either on board with the Cruise Sales Consultant or through your preferred travel<br />

professional no later than November 30, 2009.*<br />

*Savings are capacity-controlled, subject to availability and may be withdrawn at any time. 2009 qualifying voyage must be<br />

booked by March 31, 2009, to receive savings. Guest must present redemption letter when booking the 2010 cruise in order<br />

to receive 20% savings on 2010 voyage (excludes Full World Cruise 2010 and its voyages and Holiday voyages 0231 and 0331).<br />

2010 voyage must be booked no later than November 30, 2009. Redemption letter must be received by Cruise Sales Consultant<br />

on board or by <strong>Crystal</strong> Reservations Department and applied to the 2010 cruise at the time of booking before final payment is<br />

made. All itineraries, fares, programs and policies are subject to change.<br />

St. Catherine’s Palace, St. Petersburg, Russia<br />

Enhanced Share the Experience Benefits<br />

Receive $250 Shipboard Credit in Europe and Asia for 2009**<br />

Make sure to take advantage of all of your<br />

<strong>Crystal</strong> Society benefits, including the Share the<br />

Experience referral and reward program, which<br />

has just been enhanced for select 2009 sailings.<br />

Now, when you book select 2009 Asia and<br />

Europe voyages by March 31, <strong>Crystal</strong> is<br />

pleased to offer you an enhanced Share<br />

the Experience shipboard credit of $250 —<br />

increased from our standard 2009 program<br />

of $100 each — for each new-to-<strong>Crystal</strong><br />

guest (up to four) you bring with you. Plus<br />

each new-to-<strong>Crystal</strong> guest you bring and<br />

who sails in a separate stateroom will also<br />

receive a $250 shipboard credit.** If you and<br />

your new-to-<strong>Crystal</strong> guest share a stateroom,<br />

you each receive a $125 shipboard credit.**<br />

This enhanced Share the Experience offer<br />

applies to bookings made by March 31,<br />

2009, for voyages 9206-9209, 9214, 9215 and<br />

9217, and 9219-9221 on <strong>Crystal</strong> Symphony;<br />

and voyages 9317-9318 and 9320-9325<br />

on <strong>Crystal</strong> Serenity. As a <strong>Crystal</strong> Society<br />

member, you may extend this Share the<br />

Experience offer to up to four people in 2009.<br />

To sign up for the Share the Experience program<br />

online, just follow these steps (please note that<br />

your request needs to be received at least 21<br />

days prior to your travel departure date):<br />

• Visit crystalcruises.com and go to the<br />

members-only <strong>Crystal</strong> Society section<br />

(located at the top of the web page).<br />

• Click on the 2009 Share the<br />

Experience program.<br />

• Complete the online form including<br />

your name, the voyage (available in a<br />

convenient pull-down menu), your<br />

“new-to-<strong>Crystal</strong>” friend’s or family<br />

member’s name, your address, and your<br />

telephone number or e-mail address.<br />

• Once the form is complete, you will<br />

immediately receive a Friend/Family Claim<br />

code. This number is for your reference<br />

only, as this program is completely<br />

paperless. If the information provided<br />

online is incomplete, a representative<br />

from the <strong>Crystal</strong> Society Department<br />

will contact you directly.<br />

After eligibility is confirmed for you and<br />

your guest, your credits will be automatically<br />

applied to your onboard folio. Should you<br />

have any additional questions, or if you<br />

do not have access to the Internet, please<br />

contact our <strong>Crystal</strong> Society Department<br />

toll-free at 1-866-446-4471.<br />

**Terms and Conditions: <strong>Crystal</strong> Society members who bring<br />

a new-to-<strong>Crystal</strong> guest (never sailed previously on a <strong>Crystal</strong><br />

cruise) and book by March 31, 2009, on select voyages<br />

(9206-9209, 9214, 9215 and 9217, and 9219-9221 on<br />

<strong>Crystal</strong> Symphony; and 9317-9318 and 9320-9325 on<br />

<strong>Crystal</strong> Serenity) will receive a $250 shipboard credit ($125<br />

when sharing the same stateroom). This offer applies to fullfare<br />

<strong>Crystal</strong> Society members and their new-to-<strong>Crystal</strong> guests,<br />

must be requested 21 days prior to the voyage, applies to<br />

double occupancy and single occupancy guests, and is subject<br />

to change without notice. This offer is not applicable for<br />

third berth guests. Please note that this enhanced credit of<br />

$250 is not in addition to the regular Share the Experience<br />

credit of $100.<br />

<strong>Crystal</strong> Society members who bring a new-to-<strong>Crystal</strong> guest<br />

receive $100 shipboard credit ($50 when sharing the same<br />

stateroom) on any 2009 voyage from January 6, 2009 through<br />

December 10, 2009, excluding the 2009 Full World Cruise,<br />

2009 World Cruise segments (9302, 9303, 9304, 9305, 9306,<br />

9307 and 9308) and 2009 Holiday sailings (9229, 9329). Newto-<strong>Crystal</strong><br />

guests receive $100 per person ($200 per stateroom)<br />

or $50 per person when sharing a stateroom with a <strong>Crystal</strong><br />

Society member and must never have previously sailed with<br />

<strong>Crystal</strong> <strong>Cruises</strong>.<br />

A <strong>Crystal</strong> Society member may Share the Experience with up<br />

to four new-to-<strong>Crystal</strong> guests total. Both <strong>Crystal</strong> Society<br />

members and new-to-<strong>Crystal</strong> guests must be full-fare, and<br />

must sail on the full length of the same voyage. <strong>Crystal</strong> Society<br />

Onboard Benefits Program (shipboard credits, stateroom<br />

upgrades, Milestone Awards) is applicable. <strong>Crystal</strong> Society<br />

members receive full cruise credit for their voyage.<br />

9


Good Deeds<br />

Five & Alive<br />

Making a difference for children around the world<br />

Here is a staggering statistic: Nearly 10 million<br />

children die every year before they reach the<br />

age of five. Even more heartbreaking —<br />

almost all perish due to preventable diseases.<br />

To help turn these tragic circumstances<br />

around, <strong>Crystal</strong> <strong>Cruises</strong> has become a<br />

founding partner of the Condé Nast Traveler<br />

Five & Alive Fund.<br />

A program under the umbrella organization<br />

of Population Services International (PSI), Five<br />

& Alive works in over 30 countries to provide<br />

products and services that facilitate the<br />

prevention and treatment of malaria, waterborne<br />

illness, pneumonia and malnutrition.<br />

“We feel very privileged to be part of this<br />

lifesaving program,” says <strong>Crystal</strong> <strong>Cruises</strong><br />

President Gregg Michel. “Throughout our<br />

company’s history, we have supported<br />

numerous philanthropic projects, and we<br />

had been close to creating our own global<br />

program. Rather than go it alone, this<br />

partnership presented a perfect opportunity<br />

to join forces to create something bigger.”<br />

This “something bigger” starts with providing<br />

things that are, to most of us, the smallest and<br />

simplest of necessities — clean drinking water,<br />

basic medicines, mosquito netting and nutrition.<br />

The results so far have been significant: Five<br />

& Alive has purified over 40 billion liters of<br />

water and distributed over 48 million<br />

mosquito nets — all made possible with the<br />

nearly $1 million raised in just one year from<br />

readers and the travel industry, including<br />

through the efforts of <strong>Crystal</strong> <strong>Cruises</strong>.<br />

10<br />

Donations both small and large are helpful and<br />

appreciated by the organization. Just take a<br />

look at what can be provided at minimal cost:<br />

• $5 can provide a long-lasting insecticidetreated<br />

malaria net to an African child and<br />

mother for a period of three years<br />

• $25 can buy lifesaving pneumonia<br />

antibiotic treatments that have the<br />

potential to save the lives of at least<br />

100 children<br />

• $50 can allow Five & Alive to distribute<br />

enough oral rehydration salts to save the<br />

lives of 500 children<br />

• $100 can provide more than 35 families<br />

with safe drinking water for a whole year<br />

Raising much-needed funds is only part<br />

of the story. Eschewing the idea of being<br />

involved from a distance, Michel, along<br />

with <strong>Crystal</strong> Serenity Cruise Director Gary<br />

Hunter, joined Condé Nast Traveler editorin-chief<br />

Klara Glowczewska, Five & Alive<br />

founder Kate Roberts, and actress Ashley<br />

Judd on a trip to Rwanda, where the <strong>Crystal</strong><br />

team was welcomed by the locals and further<br />

inspired by the challenges and opportunities<br />

facing Five & Alive.<br />

“We are delighted that <strong>Crystal</strong> <strong>Cruises</strong><br />

has joined as a founding partner of the<br />

Condé Nast Traveler Five & Alive Fund,”<br />

says Glowczewska.<br />

There are several ways <strong>Crystal</strong> guests can<br />

help support this cause. Visit our website,<br />

crystalcruises.com, and type in the keywords<br />

Five & Alive to read more about this<br />

worthwhile cause and to donate online.<br />

On board, look for our limited-edition<br />

merchandise available for purchase. Profits<br />

from the sales of these items are being<br />

donated to Five & Alive.<br />

Donations in the form of a check may<br />

be sent directly to Five & Alive, c/o <strong>Crystal</strong><br />

<strong>Cruises</strong> at 2049 Century Park East, Suite<br />

1400, Los Angeles, CA 90067. Checks<br />

should be made out to Five & Alive/PSI.<br />

Upon receipt, Five & Alive will issue a tax<br />

receipt for the donation.<br />

EXCLUSIVE ONBOARD<br />

EXPERIENCES TO BE AUCTIONED<br />

FOR FIVE & ALIVE<br />

Imagine enjoying an<br />

exclusive bridge tour<br />

with the Captain, or<br />

co-hosting the<br />

Morning Show on<br />

board or having a<br />

cameo appearance<br />

in one of <strong>Crystal</strong>’s<br />

production shows.<br />

These opportunities<br />

— and more — can<br />

be yours if you<br />

place the winning<br />

bid in our onboard auctions held to benefit<br />

Five & Alive.<br />

On <strong>Crystal</strong> Symphony voyages 9206 and<br />

9211 and on <strong>Crystal</strong> Serenity voyages 9308<br />

and 9325, guests will have the chance to<br />

participate in auctions with all proceeds<br />

being donated to Five & Alive.<br />

Some of the experiences that will be put up<br />

for bidding include:<br />

• Exclusive bridge tour with the Captain,<br />

including caviar service and the<br />

opportunity to blow the ship’s whistle<br />

• Co-hosting the Morning Show on TV<br />

with the Cruise Director as Special<br />

Guest Host. A DVD will be provided as a<br />

keepsake of their starring role.<br />

• Private dinner in the Galley served<br />

personally by the Executive Chef<br />

• Special wine cellar tour with the Head<br />

Sommelier, including the wine storage<br />

areas on Deck 3 and an exclusive<br />

wine tasting<br />

• Cameo appearance in one of <strong>Crystal</strong>’s<br />

production shows. Includes a rehearsal,<br />

extensive backstage tour and a<br />

personal DVD of the special performance.<br />

• “Behind the Scenes” exclusive tour of<br />

provisions. Includes a private lunch in<br />

the rarely seen provisions area.<br />

In addition to these once-in-a-lifetime<br />

experiences, guests will also have the<br />

opportunity to bid on various types of<br />

rare <strong>Crystal</strong> <strong>Cruises</strong> memorabilia.<br />

Get your “paddles” ready and start the<br />

bidding, and help <strong>Crystal</strong> <strong>Cruises</strong> make<br />

a difference for the children and families<br />

supported by Five & Alive.


The Northeast and Canada 2009<br />

The Magic of Nature — So Close to Home<br />

<strong>Crystal</strong> Symphony’s 2009 New England & Canada season<br />

It only happens here.<br />

Nowhere else<br />

does Mother<br />

Nature prepare<br />

for winter as<br />

she does along<br />

the northeastern<br />

shores of New<br />

England and Canada.<br />

Here, rolling hills are blanketed in a blaze of<br />

crimson, ochre and yellow.<br />

This fall, <strong>Crystal</strong> Symphony explores the<br />

world-class cities and hidden harbors of this<br />

treasured part of the world. From the<br />

cosmopolitan elegance of French Montréal<br />

and the cobblestone streets of Old Québec<br />

to the white-steepled churches of Bar<br />

Harbor, the palatial summer homes of<br />

Newport and the skyscrapers of New York<br />

City, we invite you to discover the majesty<br />

of North America.<br />

On four departures from October 1 through<br />

October 30, 2009, New England’s autumnal<br />

scenery gives cause to reflect and drink in<br />

the pure beauty of one of nature’s most<br />

captivating dramas. On itineraries that offer<br />

both active and relaxing <strong>Crystal</strong> Adventures<br />

ashore, your options for discovery are endless<br />

as you revel at the panorama of Montmorency<br />

Falls, a monumental work of nature at 272<br />

feet, an astounding 90 feet higher than<br />

Niagara Falls (from Québec City), or kayak<br />

along the Saint John River, known as the<br />

Rhine of North America, with its spectacular<br />

wildlife of great blue heron and eagles<br />

en route to the riverbank. By bike or motor<br />

coach, journey through Acadia National Park’s<br />

35,000 acres of wilderness along the ocean’s<br />

edge to Cadillac Mountain, the Atlantic coast’s<br />

highest peak (from Bar Harbor).<br />

As Mother Nature works her magic ashore,<br />

your intellectual curiosities are cultivated<br />

on board. On each itinerary, destination<br />

experts offer engaging lectures about<br />

the region’s history and wildlife, and<br />

the October 19 departure is a dedicated<br />

Smithsonian Journey, one of our enriching<br />

Experiences of Discovery voyages, featuring<br />

presentations from the cultural and<br />

educational arm of the legendary institute.<br />

Of special note is our annual President’s<br />

Cruise, which journeys from Montréal<br />

to New York on October 30 — one of<br />

the two <strong>Crystal</strong> Society sailings offered<br />

in 2009. Hosted by <strong>Crystal</strong> President<br />

Gregg L. Michel and his wife, Adriana,<br />

this cruise is offered at an exceptional value<br />

with exclusive fares made available only to<br />

<strong>Crystal</strong> Society members. In addition to the<br />

special programming and onboard parties<br />

and events, the President’s Cruise is known<br />

for its tremendous joie de vivre, fostering a<br />

delightful camaraderie among guests both<br />

old and new to the <strong>Crystal</strong> Experience.<br />

EXCEPTIONAL VALUE &<br />

PRICELESS MEMORIES<br />

Keep in mind that all four of <strong>Crystal</strong><br />

Symphony’s New England and Canada<br />

itineraries feature our popular <strong>Crystal</strong><br />

Family Memories promotion. When ten<br />

full-fare guests travel together, you receive<br />

one free berth. Plus, children ages 17 and<br />

under traveling with parents in the same<br />

stateroom cruise for free. With pre-paid<br />

gratuities, $100 per person shipboard<br />

credit (maximum two per stateroom),<br />

two complimentary 8x10 photographs,<br />

a $500 credit toward a minimum $2,500<br />

<strong>Crystal</strong> Private Adventure, and per person<br />

<strong>Crystal</strong> Society rates beginning at just<br />

$2,455, the value is exceptional, and the<br />

memories priceless.<br />

Autumn on the East Coast<br />

11


Creative Learning Institute Series<br />

Business & Technology<br />

Knowledge for life<br />

Technology is like<br />

a <strong>Crystal</strong> ship:<br />

perpetually moving<br />

to new horizons and<br />

opening a window<br />

onto the world.<br />

So it seems only appropriate that <strong>Crystal</strong><br />

<strong>Cruises</strong> should feature Business & Technology<br />

as one of the pillars of our innovative Creative<br />

Learning Institute.<br />

Time, wonderfully in abundance on board,<br />

is another reason classes on topics such as<br />

estate planning and creating business cards<br />

are so popular. Computers, finances, digital<br />

photography — these are areas you always<br />

intended to learn more about, yet find that<br />

it is only while at sea that you can really find<br />

the time — and expert resources — to<br />

plumb a vast ocean of knowledge.<br />

HELP IN WEATHERING<br />

THE STORM<br />

These days, with the waters of the markets<br />

and financial institutions so turbulent,<br />

people are seeking a guiding light.<br />

How do I plan for a successful retirement<br />

How can I better manage taxes in my<br />

business What are the ins and outs of real<br />

estate appraisals Do I have what it takes to<br />

be an entrepreneur<br />

These and other questions are answered in<br />

classes and workshops headed by some of<br />

the most renowned names in business.<br />

One of these names is investment lecturer<br />

Dr. Bob Froehlich, chairman of investor<br />

strategy for Deutsche Bank and a regular<br />

guest on CNBC, CNN and FOX News.<br />

Another respected name is Jane Bryant Quinn,<br />

Newsweek columnist and co-developer of<br />

the Quicken Financial Planner.<br />

And still another is Dr. Bob Hales, senior<br />

partner of the law firm Hales and George,<br />

which devotes its entire practice to estate<br />

and business planning.<br />

“We are proud to bring some of the bestknown<br />

and most entertaining experts in<br />

business onto our ships,” says Bret Bullock,<br />

<strong>Crystal</strong>’s vice president of entertainment.<br />

“The Creative Learning Institute is designed<br />

to make a guest’s voyage all the more<br />

intriguing and enriching.”<br />

INSPIRATION TAKEN<br />

FROM YOU<br />

Topics in the Creative Learning Institute are<br />

inspired by you, our guests. Our onboard<br />

world of business is guided by you as well.<br />

We hear from our guests that they are<br />

interested in topics ranging from grant<br />

writing to astronomy and celestial science.<br />

There is not a person on board who hasn’t<br />

encountered a contract to sign, and who<br />

probably doesn’t want to know how to<br />

better evaluate it before putting his or her<br />

John Hancock on the dotted line. And with<br />

literally hundreds of mutual funds out there,<br />

most guests are eager to learn more tips on<br />

how to assess a fund before adding it to<br />

their portfolio.<br />

QUICK DOWNLOAD:<br />

COMPUTER UNIVERSITY@SEA<br />

A foundation of the Business & Technology<br />

pillar is Computer University@Sea, a place<br />

where guests can learn new computer skills<br />

in a relaxed atmosphere. As new programs<br />

emerge in the marketplace, <strong>Crystal</strong> adds<br />

new classes to the roster, giving guests the<br />

chance to get up to speed on software such<br />

as Microsoft Windows Vista, Microsoft Office<br />

2007 and Adobe Photoshop Elements 6.<br />

“We continue to develop classes based on<br />

software released throughout the year,”<br />

says Bjorn Andersson, manager, shipboard<br />

and network operations. “We show our<br />

guests the latest and greatest, not the old<br />

and out-of-date.”<br />

Andersson adds that classes are also<br />

developed around the particular itinerary.<br />

“On longer cruises, there is more time to<br />

go in depth — more sea days for a chance<br />

to really add to your knowledge of the<br />

latest computer programs.”<br />

A good example of in-depth exploration<br />

occurs during <strong>Crystal</strong>’s World <strong>Cruises</strong>, when<br />

guests have the opportunity to take a<br />

progressive series of computer classes<br />

throughout the three-month voyage and<br />

even earn continuing education credits with<br />

<strong>Crystal</strong>’s education partner, Del Mar College<br />

of Corpus Christi, Texas.<br />

A SOUVENIR THAT LASTS<br />

A LIFETIME<br />

One of the wonderful things about a <strong>Crystal</strong><br />

cruise is that you get to take home trinkets<br />

and treasures from port — as well as the<br />

tips and tidbits you glean from our<br />

complimentary CLI classes.<br />

Knowledge: It stows easily, unpacks<br />

effortlessly and grows with time. What could<br />

be better than that<br />

12<br />

Computer University@Sea


Carlisle Bay, Antigua<br />

Promotions<br />

Holiday Sailings 2009<br />

It’s never too early to start planning a festive getaway with the World’s Best!<br />

How many times have you meant to plan<br />

ahead, gather the whole family or all your<br />

friends together and sail away on a<br />

spectacular voyage to wonderful destinations,<br />

leaving all the holiday melée behind Now is<br />

the time to start making your list, checking it<br />

twice — and make those arrangements to<br />

sail on a <strong>Crystal</strong> cruise next holiday season!<br />

Traditionally, holiday cruises sell out quickly. So<br />

be sure to plan in advance so that you will not<br />

be left on the dock, waving at <strong>Crystal</strong> guests<br />

as they sail off into the sunset on a festive<br />

cruise to celebrate the 2009 holiday season.<br />

FALL HOLIDAYS 2009<br />

The 2009 fall holiday season starts with the<br />

Thanksgiving sailings in the warm waters of<br />

the Amazon and the Caribbean. Leave the<br />

Thanksgiving feast preparations to our expert<br />

chefs, relax and sail away with your loved<br />

ones on <strong>Crystal</strong> Symphony or <strong>Crystal</strong> Serenity.<br />

Experience the wonders of the Amazon<br />

during the Amazon Thanksgiving Adventure<br />

(V9227) departing November 22, 2009. This<br />

cruise takes you to Turks & Caicos, Antigua,<br />

Barbados, Devil’s Island, crosses the Equator,<br />

cruises down the Amazon, and visits Alter<br />

do Chão, Parintins and ends in Manaus.<br />

With the Value Collection rate, <strong>Crystal</strong><br />

Society members save up to 50% with rates<br />

starting at just $3,800 per person.*<br />

For those who would like a shorter cruise,<br />

the Caribbean Thanksgiving Celebration<br />

(V9326) on <strong>Crystal</strong> Serenity, also departing<br />

on November 22, 2009, is the ideal escape.<br />

Sailing round-trip from Miami, this voyage<br />

includes visits to Turks & Caicos, Grand<br />

Cayman and Key West, plus three glorious<br />

days at sea allowing you the chance to<br />

unwind and indulge in our luxurious spa<br />

treatments or wile away the hours beside our<br />

Seahorse pool while our staff puts together<br />

your Thanksgiving meal. The Value Collection<br />

rates begin at $2,380 per person for Society<br />

members, with savings up to 50%.*<br />

WINTER HOLIDAYS 2009<br />

Are you looking for a memorable winter<br />

getaway for family or friends for the next<br />

holiday season Look no further. In addition<br />

to boasting our legendary cuisine and festive<br />

entertainment, both of our ships will be all<br />

decked out in their holiday finery so that you<br />

can simply sit back and enjoy the celebrations.<br />

Consider sailing on <strong>Crystal</strong> Symphony to the<br />

southernmost part of the world — home to<br />

blue whales and six types of penguins —<br />

during the Antarctic Holiday cruise (V9229)<br />

departing Buenos Aires on December 20,<br />

2009. During this incredible journey, you will<br />

sail throughout the South Atlantic and South<br />

Pacific oceans and cruise around Antarctica<br />

on the way to Ushuaia, Punta Arenas, Puerto<br />

Montt and Valparaíso. The fares, including<br />

<strong>Crystal</strong> Society savings, begin at $8,575 per<br />

person for this 19-day cruise.*<br />

If you desire a warmer climate with spectacular<br />

sunsets and warm tropical breezes for your<br />

holiday festivities, <strong>Crystal</strong> Serenity fills the bill<br />

with the 14-day Caribbean Holiday cruise<br />

(V9329) round-trip from Miami departing on<br />

December 21, 2009. Ports of call include San<br />

Juan, Barbados, St. Lucia, St. Maarten,<br />

St. Barts, Bonaire and Turks & Caicos. The<br />

rates for this cruise, including your <strong>Crystal</strong><br />

Society savings, are $7,600 per person.*<br />

* Fares are per person in U.S. dollars, include <strong>Crystal</strong> Society savings, are double occupancy and do not include port, security and handling charges, or airfare. See <strong>Crystal</strong> <strong>Cruises</strong> Worldwide Atlas 2009 for airfare information.<br />

Single traveler fares: 125% for categories C, D, E; 135% for categories B and A; 150% for category AA; 175% for category PH; 200% for categories PS and CP. Single fares are capacity-controlled, and may be withdrawn at<br />

any time. <strong>Crystal</strong> Society savings are per person and based on double occupancy. All itineraries, fares, programs and policies are subject to change. For complete terms and conditions, visit crystalcruises.com.<br />

13


14<br />

Fleet of gondolas in Venice, Italy


Promotions<br />

The Value of Sailing with <strong>Crystal</strong><br />

Take advantage of these special promotions and upgrades in 2009<br />

BUSINESS CLASS AND PREMIUM ECONOMY AIR<br />

UPGRADES FOR 2009<br />

Enjoy the comfort of Business Class air travel on select Baltic and<br />

Mediterranean voyages starting at just $799. You can also take<br />

advantage of Premium Economy air upgrades from select air cities.<br />

This incredible service offers more space and amenities than<br />

traditional coach without the price tag of Business Class. <strong>Crystal</strong>’s<br />

Premium Economy ranges from $800 to $1,300 per person, roundtrip,<br />

depending on your air city. Visit crystalcruises.com for more<br />

details about these wonderful opportunities.<br />

SAIL FROM ATHENS TO ROME STARTING AT<br />

JUST $2,995 ††<br />

Enjoy new low fares or receive savings of up to $1,010 per stateroom<br />

on voyage 9212, a 7-day Mediterranean cruise beginning in Athens<br />

with stops in Mykonos, Rhodes, Kusadasi, ¸ Santorini and Sorrento<br />

before concluding in Rome. Some of the legendary sights to discover<br />

include the Acropolis, the Amalfi Coast, Mt. Etna, the ruins of Pompeii,<br />

the Sistine Chapel and the Forum.<br />

The Amalfi Coast, Italy<br />

CRYSTAL FAMILY MEMORIES PROGRAM<br />

Sail with ten of your friends and/or family and receive a free berth,<br />

plus free third berths (age 17 and under), shipboard credits, prepaid<br />

gratuities, $500 credit for a minimum $2,500 <strong>Crystal</strong> Private<br />

Adventure, and one 8x10 group/family photo and one photo of<br />

the guest’s choice per stateroom on nearly all of our 2009 voyages.<br />

You will see voyages with this promotion denoted by CFM.<br />

Airfare offers are per person, from select cities, capacity-controlled and may be withdrawn at any time. Tickets must be issued 50 days prior to sailing. Full payment must be received at least 50 days prior to<br />

departure. Applicable voyages are 9214-9221, on flights to London, Copenhagen and Stockholm, depending on the selected U.S. and Canadian gateway serviced by British Airways and Scandinavian Airlines.<br />

Guests on voyage 9221 pay 50% of the above rates. These rates are in addition to <strong>Crystal</strong> <strong>Cruises</strong>’ standard air/sea rates as listed under Before You Sail, Air/Sea Program. Other restrictions may apply; for more<br />

details, please contact our Reservation Sales Department.<br />

Fare from $2,995 applies to category E on <strong>Crystal</strong> Symphony. Savings of up to $1,010 per stateroom apply to category PS. Offer only applies to categories PS-E on voyage 9212.<br />

CFM: Receive one free berth for every ten full-fare, full-payment guests; pre-paid gratuities; $100 per person shipboard credit (maximum two per stateroom); one 8”x10” group photo of family/group and one<br />

8”x10” photo of choice from the cruise (embarkation, Captain’s Welcome Reception, etc.). Free third berth applies to guests age 17 and under with waiver. Applies to all voyages indicated with CFM.<br />

New <strong>Crystal</strong> Assurance Plan Offers Risk-Free<br />

Return on Your 2009 Vacation Investment<br />

At <strong>Crystal</strong> <strong>Cruises</strong>, we understand that the current economic climate<br />

makes it difficult to plan ahead with certainty. We also recognize that<br />

your leisure time is an important part of your life; one that you are<br />

not willing to sacrifice or jeopardize, but will invest in wisely. For these<br />

reasons, we designed the <strong>Crystal</strong> Assurance Plan to provide you<br />

with the security and peace of mind you need to make the best<br />

choice for your vacation.<br />

When you travel with the World’s Best, you are investing in 15<br />

years of international award-winning luxury. What’s more, our new<br />

assurance plan is intended to give you the flexibility needed for these<br />

ever-changing times:<br />

Lower Cruise Deposit — reduced cruise deposit from 10% to 5%<br />

for all 2009 voyages (except the 2009 World Cruise and its voyages)<br />

Relaxed Cancellation Period — for 2009, you may cancel your<br />

cruise up to 45 days prior to sailing without penalty (formerly a<br />

75-day restriction)<br />

Price Guarantee and Fare Protection ◆◆ — if you book a 2009<br />

cruise and the fare in your stateroom category is later reduced, you<br />

will be protected at the reduced fare<br />

Extended Options — guests now have an increased period from<br />

three to seven days before a deposit is required<br />

2010 World Cruise Deposit Reduction — deposits for the 2010<br />

World Cruise have been reduced from 20% to $1,000 or $1,500,<br />

depending on stateroom selected; the deadline for the remaining full<br />

World Cruise deposit has been extended to March 1, 2009<br />

This policy may not apply to special promotions as designated by <strong>Crystal</strong> <strong>Cruises</strong>. For complete Terms and Conditions, visit crystalcruises.com.<br />

15


Society News<br />

All Aboard for the 2008 President’s Cruise<br />

Isles of Antiquity — Voyage 8320<br />

August 24 – September 5, 2008<br />

The annual President’s Cruise is one of the<br />

highlights of the year for <strong>Crystal</strong> Society<br />

members, and the 2008 voyage from Athens<br />

to Rome was certainly no exception. With<br />

<strong>Crystal</strong> President Gregg L. Michel and his wife,<br />

Adriana, hosting, guests had the opportunity<br />

to enjoy special activities only available on<br />

this annual cruise, including cocktail parties<br />

and a question-and-answer session.<br />

Among the highlights was the President’s<br />

Shore Excursion to the Celsus Library at<br />

Ephesus, Turkey. The venue is usually closed<br />

to the public in the evening, but <strong>Crystal</strong> was<br />

able to secure the site for a private cocktail<br />

party, dance performance and concert for our<br />

Society members. Guests began the evening<br />

sipping cocktails, mingling and admiring the<br />

ancient ruins backlit by a spectacular sunset<br />

while a flutist and harpist provided the night’s<br />

opening entertainment. The cocktail hour<br />

was followed by an exquisite performance<br />

of modern dance by the Izmir State Ballet<br />

Company and a classical music concert by<br />

two sextets. Upon their return to <strong>Crystal</strong><br />

Serenity, guests who participated in this shore<br />

excursion were presented with a Turkish Tea<br />

Set engraved with the <strong>Crystal</strong> logo.<br />

In celebration of this unique area of the<br />

world, all guests on the President’s Cruise<br />

received an authentic handmade Turkish<br />

rug. During this cruise, Society members<br />

were also presented with an assortment of<br />

chocolates and a complimentary photo as a<br />

memento of the experience.<br />

Celsus Library, Ephesus, Turkey<br />

16


Updated Website<br />

Coming Soon<br />

The special world of <strong>Crystal</strong> opens up with a<br />

click of the mouse<br />

President’s Cruise 2008<br />

Gregg Michel (far left), his wife, Adriana (2nd from right), and Captain<br />

Glenn Edvardsen (far right) welcome <strong>Crystal</strong> Society member Mrs. Annette<br />

Smason (2nd from left).<br />

Over the last few months, a new <strong>Crystal</strong> experience has been in the<br />

works. It will take you to new places, open up new possibilities and<br />

be a dream to navigate.<br />

No, it is not a new itinerary or shore excursion, but it is a journey —<br />

one that seamlessly escorts you into the luxurious and exciting world<br />

of <strong>Crystal</strong> <strong>Cruises</strong>.<br />

Mr. Ernest and Mrs. Valerie Jackson (middle) are shown with Captain Glenn<br />

Edvardsen (far left) and <strong>Crystal</strong> President Gregg Michel (far right) during a<br />

special cocktail party on the President’s Cruise.<br />

“We felt our website needed a fresh new look,” says Nitsa Lewis,<br />

vice president, marketing. “The current site is a helpful resource;<br />

the updated site will be more experiential and immerse visitors in<br />

the <strong>Crystal</strong> experience from the very first click.”<br />

Capturing the essence of <strong>Crystal</strong> — that intangible feeling that<br />

<strong>Crystal</strong> Society members already treasure and that travelers new to<br />

<strong>Crystal</strong> will find irresistible — are the elements of good design. Rich<br />

photographs, an inviting layout and elegant type will communicate<br />

that you have arrived at the portal of the World’s Best. Information<br />

will be presented in a compelling new way and be easier to use.<br />

Most anticipated is the new pre-cruise check-in area, where guests<br />

can log on and complete their immigration details, including passport<br />

information, purchase Trip Insurance, schedule airport transfers,<br />

pre-reserve spa and salon appointments, and make reservations<br />

for specialty restaurants, CLI classes and <strong>Crystal</strong> Adventures shore<br />

excursions. Especially convenient is the ability to register a credit<br />

card for onboard use, saving guests time on embarkation day.<br />

Once complete, guests’ preferences and itinerary will be easy to<br />

view on a personalized calendar.<br />

Guests on the President’s Cruise enjoy an evening in Prego restaurant with<br />

Gregg and Adriana Michel. Front row, left to right: Mr. Alastair Ramsay,<br />

Mrs. Anne Ramsay, Ms. June Dyer and Ms. Elaine Bentley.<br />

Back row, left to right: Ms. Sieglind Stone, Mrs. Adriana Michel, Mr. Gregg<br />

Michel, Ms. Mary McKee, Mrs. Marcia Gottfried and Mr. Joseph Gottfried.<br />

The changes are scheduled to be implemented in early 2009.<br />

Says Lewis, “The purpose of the redesign is to make the cruise<br />

experience more pleasant, more <strong>Crystal</strong>. It will allow guests to shape<br />

their voyage day by day, in a very unique and personal way. We’re<br />

excited about the changes, and we think our guests will be, too.”<br />

17


Society News<br />

We Are Family<br />

A snapshot of our ever-growing <strong>Crystal</strong> Society<br />

With more than 350,500 active <strong>Crystal</strong><br />

Society members hailing from more than<br />

160 countries around the world, our <strong>Crystal</strong><br />

Society family is as diverse and intriguing as<br />

the itineraries our award-winning ships sail.<br />

Traveling from the United States to Australia,<br />

Japan to Brazil and everywhere in between,<br />

your fellow <strong>Crystal</strong> Society members share<br />

your passion for global discovery, cultural<br />

enrichment and refined luxury. Consider that<br />

165 <strong>Crystal</strong> Society guests have taken 50<br />

cruises or more, and 5,411 have cruised with<br />

us on at least 10 voyages!<br />

We know that many of you consider <strong>Crystal</strong><br />

your home away from home. In fact, two of<br />

our members have traveled with us on each<br />

of our past 13 World <strong>Cruises</strong> — that’s 100<br />

days or more aboard <strong>Crystal</strong> <strong>Cruises</strong> every<br />

year! Making it Lucky 14, they are about to<br />

log their 14th consecutive global odyssey as<br />

they embark <strong>Crystal</strong> Serenity for our Pacific<br />

Circle Celebration 2009 World Cruise.<br />

On any given cruise in 2008, more than<br />

50% of our guests were <strong>Crystal</strong> Society<br />

members. What’s more, in 2008 alone,<br />

<strong>Crystal</strong> Society members introduced nearly<br />

1,500 new guests to <strong>Crystal</strong> through our<br />

exclusive Share the Experience program.<br />

The numbers certainly are impressive — but<br />

what do they tell us For starters, they are a<br />

testament to the consistency of our service<br />

and quality, something we know is critically<br />

important to you. We recognize, too, that<br />

our creative onboard programming and<br />

authentic shoreside experiences are in line<br />

with your dreams and expectations. And<br />

finally, the numbers tell us that the dialogue<br />

we share with you through Passport, our<br />

onboard events and receptions, your travel<br />

professional, and our Quality Assurance<br />

Surveys provides us with the information<br />

we need to create vacation experiences<br />

that continue to surprise and delight.<br />

As our <strong>Crystal</strong> Society family continues to<br />

grow, you have our promise that we will<br />

always bring you the exceptional service,<br />

space, quality and choices that have made<br />

us the World’s Best more than any other<br />

cruise line, resort or hotel in the world.<br />

Thank you!<br />

Picture This<br />

Calling All <strong>Crystal</strong> Society Shutterbugs<br />

Would you like to see your photo in Passport magazine We would like to invite you to send<br />

us your photo carrying your green <strong>Crystal</strong> Society tote bag. Just take a photo with your tote<br />

bag anywhere in the world during your next <strong>Crystal</strong> cruise and e-mail it to <strong>Crystal</strong> Society,<br />

crystalsociety2@crystalcruises.com. Tell us where and during which voyage you took the<br />

photograph, and you just might see your photo in the next Passport magazine.<br />

<strong>Crystal</strong> Serenity<br />

Voyage 8323<br />

September 24 – October 6, 2008<br />

Mr. Aristides and Mrs. Kaliope Sideris are<br />

shown on the pier in front of <strong>Crystal</strong> Serenity<br />

during the Byzantium & The Blue Mosque cruise.<br />

<strong>Crystal</strong> Serenity<br />

Voyage 8313<br />

June 6-13, 2008<br />

The Thammano family are shown outside the<br />

Lekuresi Castle in Albania, which was a port<br />

of call on the Greek Gods & Gondolas voyage.<br />

Best Wishes and a<br />

Fond Farewell to<br />

Keenan Raymond<br />

Many of you have<br />

had the opportunity<br />

over the last few<br />

years to get to know<br />

and appreciate the<br />

extraordinary work<br />

of Keenan Raymond,<br />

our <strong>Crystal</strong> Society supervisor at <strong>Crystal</strong>’s<br />

headquarters. Recently, Keenan’s husband,<br />

Tim, accepted a job transfer necessitating<br />

relocation to Keenan’s home state of Texas.<br />

As all Society members are aware, the <strong>Crystal</strong><br />

family is truly that: a family. So when one of<br />

our family members must move on, we are<br />

always somewhat saddened. But we are<br />

heartened by the knowledge that Keenan<br />

will be geographically closer to her “other”<br />

family. We hope you will join us in thanking<br />

Keenan for her dedication to <strong>Crystal</strong> Society.<br />

Her daily presence will certainly be missed by<br />

both Society members and her <strong>Crystal</strong><br />

colleagues. We wish Keenan and her<br />

husband all the best as they begin a new<br />

adventure in their new home.<br />

18


Society News<br />

Around the Globe with <strong>Crystal</strong> Society<br />

Milestone Celebration<br />

<strong>Crystal</strong> Symphony<br />

Voyage 8215<br />

June 29 – July 13, 2008<br />

Ms. Shirley Dunesky and Ms. Nita Borick<br />

celebrated their 125 Milestones, July 7, 2008,<br />

during the Grand Arctic Exploration cruise on<br />

<strong>Crystal</strong> Symphony.<br />

Back row, left to right: Johannes Lorenz, Food<br />

& Beverage Manager; Randal Villalobos, Cruise<br />

Sales Consultant; Jane Self, <strong>Crystal</strong> Society<br />

Hostess; Ms. Dunesky; Cato Christensen,<br />

Vice Captain; Ms. Torill Sjomaeling; and<br />

Ms. Ranveig Skinner.<br />

Front row, left to right: Herbert Jaeger, Hotel<br />

Director; Ms. Borick; and Captain John Økland.<br />

<strong>Crystal</strong> Symphony<br />

Voyage 8215<br />

June 29 – July 13, 2008<br />

Mr. and Mrs. Alan and Gloria Kurtz reached<br />

their 50th Milestone during the Grand Arctic<br />

Exploration voyage on <strong>Crystal</strong> Symphony.<br />

Shown from left to right at the <strong>Crystal</strong> Society<br />

party are: Scott Peterson, Cruise Director; Jane<br />

Self, <strong>Crystal</strong> Society Hostess; Mr. Alan Kurtz;<br />

Mrs. Gloria Kurtz; Captain Egil Giske.<br />

Adventure in Antigua<br />

<strong>Crystal</strong> Symphony<br />

Voyage 8226<br />

October 29 - November 10, 2008<br />

Mr. Tom Tobin, <strong>Crystal</strong> Society Hostess Kellie<br />

Hachten, Vice Captain Cato Christensen,<br />

Mr. Jorge Bacardi and Mr. Dex Crotts enjoyed<br />

a successful sportfishing expedition off the<br />

coast of Antigua during their cruise on<br />

<strong>Crystal</strong> Symphony.<br />

19


Celebrity Guest Corner<br />

Enjoying the Ocean View with Barbara Walters<br />

The guests on <strong>Crystal</strong> Serenity’s voyage<br />

8318 were delighted to have the chance<br />

to hear a lecture by, and meet, one of the<br />

world’s most accomplished journalists,<br />

Barbara Walters. Ms. Walters’ memoir,<br />

Audition, had been published prior to<br />

this cruise.<br />

Among her many journalistic achievements,<br />

Ms. Walters has interviewed every American<br />

president and first lady since Richard Nixon,<br />

and made journalism history by arranging the<br />

first joint interview with Egypt’s President<br />

Anwar Sadat and Israel’s Prime Minister<br />

Menachem Begin in November 1977. Over<br />

the course of her journalism career, she has<br />

interviewed virtually everyone worth<br />

interviewing — from Prime Minister Margaret<br />

Thatcher and President-elect Barack Obama<br />

to Tom Cruise and Angelina Jolie.<br />

The Barbara Walters Specials are continuously<br />

among the top-rated specials on television,<br />

and Ms. Walters is the co-owner, co-executive<br />

producer and co-host of the popular daily TV<br />

show, The View.<br />

Barbara Walters<br />

Passport<br />

<strong>Crystal</strong> <strong>Cruises</strong><br />

2049 Century Park East, Suite 1400<br />

Los Angeles, CA 90067<br />

Presorted<br />

Standard<br />

U.S. Postage<br />

PAID<br />

Permit No. 44<br />

Claremont, CA

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