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Together we can<br />

build a better world<br />

2012<br />

<strong>Co</strong>uncil elections<br />

Your candidates<br />

Scotland and<br />

<strong>Northern</strong> <strong>Ireland</strong><br />

Region<br />

<strong>Northern</strong> <strong>Ireland</strong><br />

Area


Together we can<br />

build a better world<br />

Thank you for taking the time to vote in<br />

<strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Membership 2012 elections,<br />

your vote really does make a difference.<br />

This booklet has all the information you<br />

need to know about the people who would like<br />

to represent you on your Members <strong>Co</strong>uncil.<br />

<strong>The</strong> process of voting is very easy, and just<br />

takes a little time for you to consider which of<br />

the candidates you would prefer to represent<br />

your views.<br />

To help your deliberations we have broken up<br />

the process into four easy steps:<br />

On page 4 you will find some<br />

STEP 1 information about your current<br />

Members <strong>Co</strong>uncil and on the following page<br />

we tell you more about how many places are<br />

available on your council.<br />

Each candidate has provided an<br />

election address which should help<br />

you make your decision.<br />

STEP 2<br />

Once you have a good idea of what<br />

STEP 3 each representative stands for, use<br />

the ballot paper to indicate your preferences.<br />

All the details you need about the election can<br />

be found on the ballot paper. Remember, you<br />

can vote online if you prefer, in which instance<br />

you will receive 25 membership points. Again<br />

further details are provided on the ballot paper.<br />

Sit back and relax, feeling great<br />

STEP 4<br />

that you have done something that<br />

will really make a difference to you, your<br />

community and the co-<strong>operative</strong> you part own.<br />

Thanks again for your support.<br />

<strong>The</strong> photograph on the front cover features three members who were elected to Area <strong>Co</strong>mmittee for the<br />

first time in 2011: Irene Duckworth (Central & Eastern Region), Anna Brisley (North West & North Midlands<br />

Region) and Martin Ferguson (Scotland & <strong>Northern</strong> <strong>Ireland</strong> Region).<br />

2012 Elections<br />

3


Your current<br />

council.<br />

For your information, here are details<br />

relating to your current Members <strong>Co</strong>uncil:<br />

Your <strong>Co</strong>uncil<br />

Attendance at<br />

committee meetings<br />

Name Possible Actual<br />

Stanley Blayney 7 7<br />

Wendy <strong>Co</strong>oke 7 5 3<br />

<strong>Co</strong>lm Donaghy 4 0<br />

Gavin Ewing 2 7 7<br />

<strong>Co</strong>lin Ferguson 7 7<br />

Gillian Graham 7 7<br />

Erskine Holmes 7 6<br />

Carmel Irvine 7 5<br />

Hilary Justin 2 7 6<br />

Sandra Kempton 7 7<br />

Anna McAleavy 7 5<br />

Lesley McAskie 7 5<br />

Christopher McCaughan 1 7 7<br />

Tony McMullan 7 6<br />

David Morrow 2 7 7<br />

Nigel Murray 7 6<br />

Ruth Parkes 7 7<br />

Lorraine Shearer 3 3<br />

Sylvia Trimble 7 7<br />

Jean Wilson 7 7<br />

1 <strong>Co</strong>uncil Chair<br />

2 Regional Board member<br />

3 On other <strong>Co</strong>-<strong>operative</strong> business – 2 meetings<br />

Gender profile<br />

Total number of members<br />

Number of men<br />

Number of women<br />

Age profile<br />

Under 30<br />

30 – 49<br />

50 – 69<br />

70+<br />

Not disclosed<br />

Ethnic profile<br />

White<br />

Mixed/multiple ethnic groups<br />

Asian/Asian British<br />

Black/African/<br />

Caribbean/Black British<br />

Other ethnic group<br />

Not disclosed<br />

<strong>Co</strong>uncil members currently receive<br />

an annual fee of £3,387.56 plus<br />

expenses, with the Chairs of councils<br />

receiving an extra £846.62<br />

20<br />

9<br />

11<br />

1<br />

8<br />

9<br />

1<br />

1<br />

8<br />

0<br />

0<br />

0<br />

0<br />

12


Introducing<br />

your Members<br />

<strong>Co</strong>uncil candidates.<br />

So who’s standing<br />

<strong>The</strong>re are 9 places available on<br />

the <strong>Northern</strong> <strong>Ireland</strong> Members <strong>Co</strong>uncil.<br />

12 candidates have put themselves forward:<br />

David Morrow 1<br />

Sandra Kempton 1<br />

Eleanor Leeman<br />

Sylvia Trimble 1<br />

Gavin Ewing 1<br />

Christopher McCaughan 1<br />

Erskine Holmes 1<br />

Palma Hagan<br />

Norma Young<br />

Shane Brogan<br />

Victoria Wilson<br />

Wendy <strong>Co</strong>oke 1<br />

1 Current council member<br />

<strong>The</strong> following terms of office are available.<br />

<strong>The</strong> length of the term to be served will<br />

depend upon the order in which the<br />

candidates achieve the required Quota of<br />

votes:<br />

7 places for 3 years<br />

1 place for 2 years<br />

1 place for 1 year<br />

<strong>The</strong> results of the election will be<br />

declared on Wednesday 8th August.<br />

<strong>The</strong>y will be posted on our website:<br />

www.co-<strong>operative</strong>.coop/membership<br />

and will be publicised widely in our<br />

local co-<strong>operative</strong> businesses.<br />

2012 Elections<br />

5


Exclusive<br />

member<br />

offer<br />

<strong>The</strong> <strong>Co</strong>-<strong>operative</strong> is again sponsoring the Grand Opera House’s Summer<br />

Youth Project to inspire over 200 young people to learn about theatre with<br />

professional staff.<br />

This year’s show is HONK!, a musical adaptation of the Hans Christian<br />

Anderson’s tale, the Ugly Duckling.<br />

Honk! has won multiple awards including the 2000 Oliver Award for<br />

Best Musical, beating the Lion King and Mamma Mia for the prize.<br />

Members can get a 10% discount<br />

off tickets for the opening night, Thursday 26th July.<br />

To get your discounted tickets, telephone the box office<br />

of the Grand Opera House Belfast, 028 90 241919<br />

and quote <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Discount when booking.<br />

HONK! performances run from Thursday 26th July<br />

to Sunday 29th July.<br />

<strong>Northern</strong> <strong>Ireland</strong> Region


Who’s who<br />

<strong>Co</strong>uncil members are ideally passionate<br />

about supporting their local community and<br />

its people. <strong>The</strong>y’ll be creative and will have,<br />

or want to gain, an understanding of our<br />

business operations<br />

and of the commercial environment in which<br />

<strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Group operates.<br />

To help you choose who to vote for, each<br />

candidate has provided an election address<br />

of up to 220 words. Candidates have been<br />

encouraged to use the election address to<br />

refer to their involvement in the Group and<br />

any relevant experience, qualifications and<br />

qualities.<br />

Candidates have also been encouraged to<br />

submit a recent photograph.<br />

Candidates’ statements appear in random<br />

order in this booklet and on the ballot paper.<br />

Encouraging diversity<br />

<strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Group is committed to<br />

supporting our elected bodies in becoming<br />

more representative of the members and<br />

communities that we serve – whether in<br />

respect of gender, age, ethnicity or other<br />

diversity criteria. Liaising closely with our<br />

Membership Diversity Working Group we<br />

aim to encourage the involvement of a<br />

broader and more diverse range of members<br />

in <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Group’s affairs.<br />

Candidates have been asked for diversity<br />

information for monitoring purposes in order<br />

to help us measure our progress.<br />

On page 4 you will find diversity<br />

information relating to your current<br />

Members <strong>Co</strong>uncil.<br />

2012 Elections<br />

7


David<br />

Morrow<br />

Greenisland<br />

Sandra<br />

Kempton<br />

Larne<br />

“<br />

I have been representing the interests of <strong>The</strong><br />

<strong>Co</strong>-<strong>operative</strong> Group membership locally in<br />

<strong>Northern</strong> <strong>Ireland</strong> for 7 years and for 4 years<br />

at Regional Board in Scotland.<br />

I have campaigned for the same customer<br />

offer to be available to all <strong>Co</strong>-<strong>operative</strong><br />

Group members throughout the UK. It is now<br />

expected that online electrical goods will be<br />

available to <strong>Northern</strong> <strong>Ireland</strong> customers from<br />

the end of 2012. Customers will now be<br />

able to avail of discounted electrical goods<br />

delivered to their homes.<br />

I have campaigned tirelessly for a greater co<strong>operative</strong><br />

presence locally with the opening of<br />

new food stores and a new funeral home this<br />

year in <strong>Northern</strong> <strong>Ireland</strong>.<br />

I attend members meetings and visit co<strong>operative</strong><br />

trading business regularly, willingly<br />

taking forward member and consumer views<br />

to the management of the group.<br />

With other colleagues on the <strong>Northern</strong><br />

<strong>Ireland</strong> Members <strong>Co</strong>uncil we agree how the<br />

community fund is distributed to help local<br />

good causes, also we agree on how the<br />

membership budget is used to provide events<br />

for members such as the Titanic event and<br />

the events held in the Ulster museum.<br />

I am about to complete the Group Board<br />

Development program to enable a local<br />

representative to stand for election to the<br />

Group board in Manchester.<br />

I am young, enthusiastic, passionate and<br />

determined to promote the co-<strong>operative</strong><br />

difference!<br />

“<br />

“<br />

I joined the <strong>Co</strong>-op 10 years ago and currently<br />

serve on the <strong>Northern</strong> <strong>Ireland</strong> Members’<br />

<strong>Co</strong>uncil and also sit on the community fund<br />

sub-committee.<br />

I worked for the <strong>Co</strong>-<strong>operative</strong> in a local<br />

Funeral Business for 19 years, retiring 3<br />

years ago.<br />

Last year I was asked to come back part<br />

time. My work now involves contacting and<br />

arranging meetings with local community<br />

groups and giving help and advice so they<br />

can continue their work.<br />

During my time on the N.I.M.C, I have<br />

undertaken various training courses, giving<br />

me a better understanding of the <strong>Co</strong>-op<br />

family of businesses. I have also attended<br />

meetings and conferences in Scotland and<br />

England, reporting back to the council. I<br />

am also a member of the N.I. <strong>Co</strong>-<strong>operative</strong><br />

Forum.<br />

<strong>The</strong> co-op were one of the first businesses to<br />

explore fair trade making such a difference to<br />

the lives of growers abroad. I would hope to<br />

see more shops opening especially in country<br />

areas where they can continue to give good<br />

service and support to the local community.<br />

Also more branches of the <strong>Co</strong>-op bank, giving<br />

members more choice of financial services.<br />


Eleanor<br />

Leeman<br />

Belfast<br />

Sylvia<br />

Trimble<br />

Clogher<br />

“<br />

I have been a co-op customer for years and<br />

have attended the majority of Membership<br />

events held over the last 3 years where I<br />

learned a lot about the <strong>Co</strong>-op organisation.<br />

As an experienced Sales Administrator in a<br />

large company I’m used working as part of<br />

a team and have extensive knowledge about<br />

solving problems both in the wholesale and<br />

retail context. Being involved in various<br />

charity management committees I also have<br />

an understanding of community needs and<br />

services.<br />

My experience gained over the last 40<br />

years as secretary to various voluntary<br />

organisations including environmental groups,<br />

chairperson of PTA, and governor of local<br />

boy’s school and more recently secretary to<br />

large ladies club. I helped my husband run<br />

a small business for 12 years this gives me<br />

insight into business problems.<br />

I would like to see the <strong>Co</strong>-<strong>operative</strong> Group<br />

become more attractive to young people who<br />

would promote the principles and values of<br />

the Group. <strong>The</strong>y would help it play a full role<br />

in the local community and also expand it into<br />

many more towns and villages.<br />

“<br />

“<br />

After leaving teaching, I trained in <strong>Co</strong>unselling<br />

Studies and Pastoral Care and now volunteer<br />

with two charities in my local community. I<br />

have also initiated the delivery of a budgeting<br />

course in the community through my Church.<br />

My aspirations for the <strong>Co</strong>-<strong>operative</strong> are<br />

improved standards and value in all our<br />

businesses, with continued emphasis on<br />

ethical campaigns, gaining us growing<br />

trust and respect. We should aim to be a<br />

model business for the 21 st century, setting<br />

standards of best practice, achieving results<br />

and utilising profits for the benefit of our<br />

members and communities.<br />

I was a member of the Sperrin and Lakeland<br />

Area <strong>Co</strong>mmittee before election to the<br />

<strong>Northern</strong> <strong>Ireland</strong> Members’ <strong>Co</strong>uncil, in which<br />

I now serve as Vice Chair. My commitment<br />

to co-operation has grown over the last<br />

ten years, along with my understanding of<br />

democratic structures, membership matters<br />

and the financial aspect of the business. I<br />

have attended Members’ meetings and<br />

events, locally and nationally, have carried<br />

out all the duties of <strong>Co</strong>uncil Member to the<br />

best of my ability and completed seven of the<br />

eight modules required for the new Certificate<br />

in <strong>Co</strong>-operation.<br />

I believe I possess the experience,<br />

focus, commitment, communication and<br />

interpersonal skills and team-player mind-set<br />

to continue in my current role and ask for<br />

your support and your vote.<br />

Thank- you.<br />

“<br />

2012 Elections<br />

9


Gavin<br />

Ewing<br />

Dromore<br />

Christopher<br />

McCaughan<br />

Ballycastle<br />

“<br />

I regard it as a privilege to be an elected<br />

member of the <strong>Northern</strong> <strong>Ireland</strong> Members<br />

<strong>Co</strong>uncil and the Scotland and <strong>Northern</strong><br />

<strong>Ireland</strong> Board.<br />

I believe that this is a huge responsibility as<br />

the members are our greatest strength; it is<br />

what makes us different to the rest of our<br />

competitors.<br />

I have been a <strong>Co</strong>-<strong>operative</strong> store manager for<br />

nearly twenty years. I believe that in this role<br />

I have a unique opportunity to listen to the<br />

members/customers on a daily basis at first<br />

hand and the ability to represent their needs<br />

to senior managers within the business.<br />

Over the last five years we have revitalised<br />

our business, doubling sales, profits and<br />

membership. In <strong>Northern</strong> <strong>Ireland</strong> we have<br />

also delivered record profits.<br />

Our region must however continue to strive<br />

for more stores to increase our trading<br />

outlets. We must ensure that we listen to<br />

our members and continue to strive for a first<br />

class customer shopping experience to be<br />

proud of.<br />

I am passionate and excited about the<br />

future of the <strong>Co</strong>-<strong>operative</strong> in our region and I<br />

promise if elected I will work hard to promote,<br />

listen and enrich the Members <strong>Co</strong>uncil and<br />

Scotland and <strong>Northern</strong> <strong>Ireland</strong> Regional<br />

Board.<br />

I kindly ask for your support.<br />

“<br />

“<br />

Thank you for voting for me in the past and<br />

I am asking you once again to lend me your<br />

vote. I have been with <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> for<br />

ten years and I have served as Chairman of<br />

the <strong>Northern</strong> <strong>Ireland</strong>s Members <strong>Co</strong>uncil for<br />

the last three years<br />

I am outspoken. I work hard for better<br />

conditions for employees and customers.<br />

I want more profit sharing for them. I want<br />

to increase the size of the dividend so more<br />

customers will become members and receive<br />

more rewards.<br />

I want a better variety of quality food at a<br />

cheaper competitive price. Bring the food<br />

prices down.<br />

Our staff are our ambassadors. <strong>The</strong>y are<br />

a great asset in turning customers into<br />

members. We need more incentives for them.<br />

Rewards for sales efforts would increase their<br />

minimum wage. We need better employee<br />

health care. We need more shops. We need<br />

e-commerce where you can buy on line and<br />

have goods delivered to your own door.<br />

We need to expand our <strong>Co</strong>-<strong>operative</strong><br />

business into the south of <strong>Ireland</strong>. Grow the<br />

business. Empower our managers to buy<br />

local produce.<br />

More prize draws to make dealing with us<br />

more exciting and more fun.<br />

“<br />

I have the experience and the ability. All I am<br />

asking is for the chance to make <strong>The</strong> <strong>Co</strong><strong>operative</strong><br />

work better for you.


Erskine<br />

Holmes<br />

Belfast<br />

Palma<br />

Hagan<br />

Carrickfergus<br />

“<br />

I oppose store closures without a<br />

replacement and expansion programme. I<br />

also call for <strong>Co</strong>-<strong>operative</strong> Electrical to give us<br />

the same access to goods as GB and work<br />

with our credit unions to provide affordable<br />

co-<strong>operative</strong> credit.<br />

I believe that the <strong>Co</strong>-<strong>operative</strong> can do more in<br />

NI than sell food, holidays, financial services,<br />

funerals and pharmaceuticals. In England<br />

<strong>Co</strong>-ops provide a range of services from<br />

childcare to retirement homes. We can do the<br />

same either directly or in partnership with the<br />

wider community. <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> wants<br />

to support change throughout the world in<br />

International Year of <strong>Co</strong>-operation 2012 but<br />

we need to start at home in <strong>Northern</strong> <strong>Ireland</strong>.<br />

It would help if more power was delegated to<br />

NI Members <strong>Co</strong>uncil.<br />

I have helped to set up the NI Assembly All<br />

Party <strong>Co</strong>-<strong>operative</strong> Group which has met<br />

to discuss Energy <strong>Co</strong>-<strong>operative</strong>s and <strong>Co</strong><strong>operative</strong><br />

Housing. We have now the active<br />

support of at least one MLA from each party.<br />

I have a special interest in <strong>Co</strong>-<strong>operative</strong><br />

Housing and set up the NI <strong>Co</strong>-ownership<br />

Society which has helped 30,000 first time<br />

buyers into home ownership. I was also a<br />

founding director of the not for profit Ulster<br />

<strong>Co</strong>mmunity Investment Trust which has<br />

made over £30m in loans to community<br />

enterprises. I am Chairman of <strong>Co</strong>-<strong>operative</strong><br />

Press the publisher of <strong>Co</strong>-<strong>operative</strong> News.<br />

“<br />

“<br />

As a full time working mother of one, I have<br />

experienced the loss of a local shop in the<br />

heart of my community. It was a service that<br />

I and the local residents depended heavily<br />

upon. Not only did the store provide much<br />

needed employment it also contributed to the<br />

well being of the customers with the fresh<br />

fruit and produce it provided.<br />

My daughter is learning about Fairtrade at<br />

school and I know that the <strong>Co</strong>-<strong>operative</strong><br />

is championing this in all of their stores.<br />

Having attended Fairtrade events in the past<br />

by the <strong>Co</strong>-<strong>operative</strong>, I understand this is a<br />

core value of the Group who strive to raise<br />

more awareness and I would like to learn<br />

more.<br />

If elected I would like to see more stores<br />

opening throughout <strong>Northern</strong> <strong>Ireland</strong> in<br />

areas that need them the most, unlike other<br />

retailers that monopolise small towns the <strong>Co</strong><strong>operative</strong><br />

actively seeks to be involved in the<br />

community, with regards to the charity work<br />

and values & principles they promote.<br />

I would not only be privileged be become<br />

your local elected member, I would also be<br />

honoured to be involved in something that I<br />

believe makes a difference.<br />

Yours faithfully<br />

Palma Hagan<br />

“<br />

2012 Elections<br />

11


Norma<br />

Young<br />

Bangor<br />

“<br />

My name is Norma Young, a recently retired<br />

employee of the <strong>Co</strong>-<strong>operative</strong> Group.<br />

During my working life within the <strong>Co</strong>mpany,<br />

I attained many skills and experiences, in<br />

various aspects of the financial side of the<br />

business, mainly in accounting.<br />

Prior to retirement, I held the position of<br />

Regional Administrator for <strong>Northern</strong> <strong>Ireland</strong>,<br />

with responsibility for recovery/prevention<br />

of loss of <strong>Co</strong>mpany assets, and liased with<br />

retail branches, loss prevention, and area<br />

Managers.<br />

In earlier days I worked for “Milk Group” as<br />

Administration Manager/Training Officer. This<br />

experience gave me access and knowledge<br />

of statistical and financial reports.<br />

For three years I attended <strong>Co</strong>-<strong>operative</strong><br />

“Summer School” attaining certificates in all<br />

modules of co-operation, and as a founder<br />

member, attended the “Institute of Leadership<br />

and Management”, London.<br />

<strong>The</strong>se qualifications, I feel , would be<br />

advantageous in assisting me in my duties<br />

should I be elected onto the <strong>Co</strong>uncil.<br />

In my opinion it is essential that all members<br />

give their moral support to promote the <strong>Co</strong>-op<br />

Group within the <strong>Co</strong>mmunity at all times. This<br />

would entail encouraging younger members<br />

to avail themselves of all activities within the<br />

<strong>Co</strong>mpany, creating “new and fresh ideas”.<br />

At present in <strong>Northern</strong> <strong>Ireland</strong>, Membership<br />

Teams are actively involved in promoting the<br />

<strong>Co</strong>-op Group, and I strongly support their<br />

endeavours.<br />

I trust you will give my application your<br />

favourable consideration.<br />

“<br />

Shane<br />

Brogan<br />

Belfast<br />

“<br />

This is my first time to stand for election<br />

in the <strong>Co</strong>-<strong>operative</strong>, however through my<br />

work in the students’ union movement and<br />

the community sector I think I could make a<br />

contribution to the <strong>Co</strong>-<strong>operative</strong> team.<br />

<strong>The</strong> economic climate and the International<br />

Year of <strong>Co</strong>-<strong>operative</strong>s provide a great basis to<br />

ensure increased awareness of the value of<br />

community based co-<strong>operative</strong>s and services.<br />

It also allows us to show the benefits of<br />

businesses based on ethics and managed in<br />

the interest of the society, rather than small<br />

groups of shareholders.<br />

I have served on the boards and councils<br />

of member-led organisations that work to<br />

deliver better communities for their members<br />

through active campaigning and challenging<br />

public perceptions. My experience also<br />

includes overseeing a variety of businesses<br />

that are run for the benefit of members.<br />

I currently work with local groups to build<br />

strong communities, which involves working<br />

with some of the most disadvantaged groups<br />

in our society. This has made me acutely<br />

aware of the need of the social changes that<br />

the <strong>Co</strong>-<strong>operative</strong> is working to achieve.<br />

“<br />

<strong>The</strong> <strong>Co</strong>-<strong>operative</strong> also has a key role to play<br />

in ensuring increased engagement between<br />

young people and their communities, and<br />

as a young <strong>Co</strong>-<strong>operative</strong> member, this is<br />

something I would really like to support and<br />

develop.


Victoria<br />

Wilson<br />

Bangor<br />

Wendy<br />

<strong>Co</strong>oke<br />

Newtownstewart<br />

“<br />

I am at present an employee of the <strong>Co</strong>-op<br />

and work as a Customer Sales Assistant at<br />

our Ballyholme store. My interest in the <strong>Co</strong>op<br />

is adopted through family connections in<br />

the movement, dating back 100 years.<br />

From an early age I helped with Promotional<br />

Sales, Membership and Fairtrade events in<br />

numerous stores. At present I am studying<br />

Sports Science and hope to gain my Degree<br />

in the forthcoming years. I have already<br />

achieved my Gym Instructors Certificate and<br />

also have qualified as a Personal Trainer. I<br />

have gained a position to help at the London<br />

Paralympics in August within the Equestrian<br />

Event.<br />

I believe in the Values and Principles of the<br />

<strong>Co</strong>-op Movement and find giving back to the<br />

customer through good service, and value<br />

a priority, especially through the Dividend<br />

Scheme, paid to Charitable Causes twice<br />

yearly. If elected I would bring new energies<br />

to all cross sections of the <strong>Co</strong>mmunity,<br />

bringing customer queries to <strong>Co</strong>uncil<br />

meetings and were possible return with<br />

a reply. I would like to thank you for your<br />

consideration.<br />

Victoria Wilson<br />

“<br />

“<br />

Currently employed by the <strong>Co</strong>-Operative<br />

Group, as a Loss Prevention Manager and<br />

prior to this as a Food Store Manager. I have<br />

served 3 years as an elected member of the<br />

<strong>Northern</strong> <strong>Ireland</strong> <strong>Co</strong>uncil, and 2 years on the<br />

values and principles committee.<br />

I have 16 years experience working in food<br />

retail gaining me excellent knowledge and<br />

skills including:<br />

• Accounts performance<br />

• Planning and Organising<br />

• Administration and Systems<br />

• Policy and procedures.<br />

In my role I engage on a daily basis<br />

with customers and our staff, actively<br />

communicating concerns and continually<br />

offering solutions, maintaining the integrity<br />

of the society. I actively work to promote<br />

the importance of membership within the<br />

business and communities and would<br />

welcome the opportunity to continue.<br />

I see an exciting future for the <strong>Co</strong>-Operative<br />

group particularly within <strong>Northern</strong> <strong>Ireland</strong>,<br />

with the implementation of new systems<br />

bringing us up to date ensuring excellent<br />

customer service, and improved profitability,<br />

while not compromising on our Ethical stance<br />

and our values & principles.<br />

“<br />

We must continue to meet the needs of the<br />

<strong>Northern</strong> <strong>Ireland</strong> people and recognise these<br />

needs as being different within the business,<br />

supporting our local communities through<br />

local sourcing and development. I am keen<br />

for continued growth, during the current<br />

economic climate, developing a business<br />

both staff and customers are proud to be<br />

members.<br />

2012 Elections<br />

11


You can earn points across<br />

our family of businesses.<br />

Don’t forget, the more you spend the<br />

bigger your share of the profits will be!<br />

www.co-<strong>operative</strong>.coop/membership


2012<br />

<strong>Co</strong>uncil elections<br />

Together we can<br />

build a better world<br />

Your new representatives will soon be making a real difference in your local area.<br />

If you think you could do the same and would like to find out more, get in touch.<br />

For further information please go to www.co-<strong>operative</strong>.coop/membership<br />

Access for all<br />

<strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Group’s Customer Relations team can provide publications in Braille,<br />

in large print and on cassette.<br />

Freephone 0800 0686 727<br />

Minicom 0800 0686 717<br />

Email customer.relations@co-<strong>operative</strong>.coop<br />

Write to <strong>The</strong> <strong>Co</strong>-<strong>operative</strong> Group, Freepost – MR9473, Manchester M4 8BA<br />

Web www.co-<strong>operative</strong>.coop<br />

<strong>Co</strong>-<strong>operative</strong> Group Limited, Registered office: New Century House, Manchester M60 4ES. Reg No 525R.<br />

We like our communications to have an impact on you – but not the environment which is why this book is produced using paper from sustainable sources.<br />

Please pass on or recycle this booklet once you have finished with it.

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