Installing an Omnicast System Omnicast version 4.0 - Genetec

Installing an Omnicast System
Omnicast version 4.0
Information contained herein is
confidential and proprietary information of Genetec Inc.

Table of Contents
1 PREAMBLE..........................................................................................................................3
1.1 DOCUMENT REVISIONS......................................................................................................3
1.2 OMNICAST OVERVIEW.......................................................................................................3
1.3 SUPPORTED VIDEO ENCODERS AND IP CAMERAS...............................................................3
1.4 SUPPORTED FIRMWARE.....................................................................................................3
2 PRE-INSTALLATION PREPARATIONS........................................................................4
2.1 REQUIRED SOFTWARE.......................................................................................................4
2.1.1 Omnicast related software........................................................................................4
2.1.2 Windows related software.........................................................................................4
2.1.3 Windows service pack warning.................................................................................5
2.1.4 Extra utilities.............................................................................................................5
2.2 REQUIRED HARDWARE.....................................................................................................6
2.2.1 Server and client PC’s..............................................................................................6
2.2.2 Storage solution for video archives..........................................................................6
2.2.3 Video encoders / IP cameras....................................................................................7
2.2.4 Cabling and switching equipment.............................................................................7
2.2.5 Serial cables for troubleshooting video encoder units.............................................7
2.3 REQUIRED INFORMATION..................................................................................................8
2.3.1 Windows authentication............................................................................................8
2.3.2 Network.....................................................................................................................8
2.3.3 Omnicast...................................................................................................................8
3 OMNICAST SOFTWARE INSTALLATION...................................................................9
3.1 SERVER SOFTWARE INSTALLATION...................................................................................9
3.1.1 Pre-installation preparations....................................................................................9
3.1.2 Server software installation......................................................................................9
3.2 CLIENT SOFTWARE INSTALLATION..................................................................................19
3.2.1 Pre-installation preparations..................................................................................19
3.2.2 Client software installation.....................................................................................19
3.3 INTERNATIONAL EDITION………………………………………………...…………….23
3.4 UPGRADING FROM PREVIOUS OMNICAST VERSIONS……………………………………24
3.4.1 Upgrading Omnicast 3.5 Server………………………………………………………...25
3.4.2 Upgrading Omnicast 3.5 Client………………………………………………………….30
3.5 TESTING THE INSTALLATION...........................................................................................31
APPENDIX A - TECHNICAL SUPPORT..........................................................................32
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1 Preamble
The purpose of this document is to guide integrators and/or Omnicast system administrators
as to how to install and configure an Omnicast system.
1.1 Document revisions
Version Description of change Date
1.0 Initial Version January 15th, 2007
1.2 Omnicast overview
Omnicast is a video surveillance over IP security solution. It is intended to integrate with or,
replace analogue CCTV technology
1.3 Supported video encoders and IP cameras
Omnicast 4.0 supports video encoders and IP cameras manufactured by Verint, Bosch, Sony,
Axis, Acti, GE, Siemens, and Vivotek. All generic JPEG IP cameras are also supported.
1.4 Supported firmware
A list of the supported encoders’ and IP cameras’ respective firmware versions can be found
in the release notes on the “root” of the installation CD. A reference list of supported
firmware (for all Omnicast versions) can be found on the Genetec support site through the
following URL:
http://www.genetec.com/english/customercare/support/Firmwares.aspx
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2 Pre-installation preparations
Before installing an Omnicast system, the following elements need to be prepared:
Required software.
Required hardware.
Required information.
2.1 Required software
The software requirements can be divided into 3 main groups: Omnicast related software,
Windows related software and extra utilities. The first 2 groups (Omnicast and Windows
related software) are absolutely required. The third group (extra utilities) is for advanced
troubleshooting only and is usually not required.
2.1.1 Omnicast related software
The Omnicast installation CD-ROM should be brought to the site. It contains:
o Omnicast client and server installation files
o Latest release notes and documentation.
o MSDE2000 (SQL server) installation files or SQL Expres 2005
If the Omnicast installation files were downloaded from the Genetec web site, it is likely that
they will only contain the Omnicast software itself with none of the additional utilities,
firmware or documentation mentioned above. In this case please contact technical support.
They will be able to provide you with the URL’s to download these additional elements.
2.1.2 Windows related software
The Windows operating systems of every PC used in an Omnicast system will require:
o DirectX 9.0c or later.
o The latest Omnicast compatible Windows critical updates and security patches.
(Contact Genetec Tech Support or consult the Minimum Requirements list on the
Genetec web-site)
o The latest video card drivers from the manufacturer (ie. Not the Microsoft compatible
version of the driver but the original up to date drivers from the manufacturer)
The DirectX version installed in the operating system can be confirmed as follows:
a) Click the Windows [Start] button
b) Click the [Run] command
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c) Type dxdiag in the “Open” field and click the [OK] button
The Windows operating system and service pack level can be confirmed as follows:
a) Click the Windows [Start] button
b) Click the [Run] command
c) Type winver in the “Open” field and click the [OK] button
2.1.3 Windows service pack warning
Important: If Windows XP Service Pack 2 or, Windows 2003 Server Service Pack 1 have
been applied to the operating system 2 important changes have been made to the Windows
operating system that will interfere with the successful use of Omnicast software:
1. Windows firewall turned on and blocking all ports.
2. DCOM function call permissions have been modified/removed.
• The Windows firewall will have to be turned off and the DCOM function call permissions
will have to be re-applied.
• The Genetec support site has step-by-step documents as to how to make these changes to
the Windows operating system such that the Omnicast software will operate successfully on
a Win XP SP2 or Win2003 Server SP1 computer.
http://www.genetec.com/Download/Support/Software/WindowsXP_SP2_Configuration.pdf
http://www.genetec.com/Download/Support/Software/Win2003_SP1_Configuration_Dcom.
pdf
2.1.4 Extra utilities
Some advanced troubleshooting utilities may be needed in difficult installations. Advanced
Omnicast troubleshooting may require (but is not limited to):
o Network packet sniffing software
o Multicast connection testing software
o Serial port sniffing software
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2.2 Required hardware
The following hardware is required for every Omnicast installation:
The PC (‘s) that will be acting as the Omnicast server(s).
The PC (‘s) that will be acting as the Omnicast client workstation(s).
Storage solution for video archives.
The video encoders or IP cameras that will stream digital video to the Omnicast system
(If video encoders are being used,) the analogue CCTV cameras that will feed the video
signal to the encoders. Coax cable to connect the CCTV cameras to the encoders.
A small flat head screwdriver to connect wiring to the encoders’ wiring harnesses.
Network switch(es). 10/100 Mbs full-duplex switch (not hub) with multicast support.
Category 5 Ethernet patch cables to connect video encoders, IP cameras, servers and
workstations to the network switch.
Serial cables to connect laptop to encoders (for troubleshooting)
2.2.1 Server and client PC’s
Please refer to the minimum requirements spec sheet on the Genetec support site to
determine if the PC’s to be used as Omnicast server and Omnicast clients meet the minimum
requirements to run Omnicast software. As a general “rule of thumb”:
• RAM (live memory) and storage (space and read/write speed) are the most important
elements for Omnicast servers.
• Processor speed and video card performance are the most important elements for Omnicast
client PC’s.
The official Omnicast minimum requirements can be found here:
http://www.genetec.com/download/support/documents/Omnicast_v40_Server_Client_Specifications.pdf
2.2.2 Storage solution for video archives
• The storage required to save the digital video recordings (archives) must be considered
before installing an Omnicast system.
• An MPEG-4 disk space calculator is available online through the Genetec web site to help
in the planning of storage requirements:
http://www.genetec.com/english/customercare/support/tools.aspx
• The choice between local hard drives, an external RAID solution or networked storage is
dependant on the number of cameras, the recording behaviour (on alarm vs. continuous), the
video format (MPEG-4, MPEG-2, Motion JPEG), the read/write speed of the drive(s), and
the network bandwidth available.
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2.2.3 Video encoders / IP cameras
The source of the digital video streams will be either a digital video encoder device or, an IP
camera.
Please refer to the firmware vs. software compatibility matrix on the Genetec support site to
ensure that the version of Omnicast software installed will support the version of firmware in
the video devices:
http://www.genetec.com/english/customercare/support/Firmwares.aspx
2.2.4 Cabling and switching equipment
• If analogue CCTV cameras are being used to feed a video signal to digital video encoders,
coax cable is required from the camera’s output to the video encoder’s input.
• Video encoders, IP cameras, Omnicast server(s) and Omnicast client workstation(s) will all
require category 5 Ethernet cabling to connect the RJ-45 Ethernet interfaces to the network
switch.
• 10/100 Mbs, full-duplex network switch for the physical connection of all networked
devices. For smaller installations, it is preferred that the switch support multicast
transmissions. For larger installations, it is required that the switch support multicast
transmissions. If the switch supports IGMP snooping and IGMP querying, it is considered
as fully supporting multicast transmissions.
2.2.5 Serial cables for troubleshooting video encoder units
• A serial cable is important to have available in case direct serial communication is required
in troubleshooting a video encoder unit.
• Verint encoders and VCS encoders can display their command-line interface via an RS-232
serial connection. Windows Hyper-Terminal or, Verint’s SConfigurator utility can be used
to communicate with the unit across the serial link.
• The serial cable must provide a “Straight-Through” serial connection (i.e. Not null-modem)
• The genders of the 9-pin RS-232 connectors must be determined according to the specific
model of unit you are using. Supported Video Units
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2.3 Required information
Some important information must be readily available before beginning the Omnicast
software installation. This includes Windows authentication information, network topology
and IP addressing information and, Omnicast licensing information.
2.3.1 Windows authentication
• For both server and client workstations, the Windows local administrator username and
password must be used to login to the operating system before launching the Omnicast
software installation.
• If the PC is part of a Windows domain, ensure that the contact information for the network
administrator is available for the troubleshooting of domain related restrictions or problems.
2.3.2 Network
The network topology must be understood before installing Omnicast.
• Is the system being installed on a “flat” network
• Is all equipment connected to the same switch
• Is the login information available for any managed switches
• Will there be “other” traffic using the same network
• Are there any routers between server(s), client(s) and encoders/IP cameras
• Will any of the traffic be crossing an Internet connection
The IP addressing scheme must be determined before installing Omnicast
• Will fixed IP addresses or a DHCP server be used
• If fixed IP addresses are used, are the IP addresses/Subnet Mask/Gateway address available
for all equipment
• Ensure that contact information for the network administrator is available for the
troubleshooting of IP related problems
2.3.3 Omnicast
The Omnicast licensing details must be known before installing an Omnicast system. The
server will not run without a proper license key.
• What is the system ID and password
• Which services/features are supported by the license
• How many encoders/cameras are supported by the license
• Is an Internet connection available on-site
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3 Omnicast Software Installation
3.1 Server Software Installation
3.1.1 Pre-installation preparations
- Ensure that the Omnicast licensing information is available before installing the server.
- Ensure that access to an Internet connection is available (either on the server or nearby)
- Ensure that the server’s operating system is up to date with all the service packs, security
patches and driver updates.
- Ensure that you are logged into the operating system as a user with admin privileges.
- Ensure that the installation media is available either on CD-ROM or a shared location.
3.1.2 Server Software Installation
Follow this procedure if you are installing Omnicast Server on a clean machine.
1. Insert Omnicast Server installation CD into the CD-ROM drive.
2. The Setup program should start automatically. If not execute setup.exe located in
the root of the CD-ROM drive.
3. Click on the button [ English ] to select the English software version.
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4. Click the button [ Server installation ].
5. Installation will then begin. Click [ Next > ] to continue.
6. Read and accept the License Agreement, and click [ Next > ] to continue.
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7. Select the installation folder and click [ Next > ].
NOTE: Regardless where you choose to install your software, you need to have at
least 300 MB of free space on your C: drive (or wherever \Windows is installed),
otherwise the InstallShield will say that you do not have enough free space.
8. Choose the installation package that fits your server’s role:
• Typical will install the most frequently used server components (Directory,
Gateway, Archiver, Virtual Matrix and WatchDog).
• Archiver will install all necessary components for a server operating only
as an Archiver.
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• Custom allows you to choose which program features you want installed.
This option is recommended for advanced users.
If you selected "Typical" or "Archiver", please go directly to step 10.
9. If you selected "Custom", you will have the opportunity to choose the server
components you want to install.
Click on a feature name to see a brief description on the right. The space required for
the installation of each feature is also indicated.
Click on the button [ Space ] to display the available space on the disk volumes of
your machine.
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10. After the package selection, the Database Server Selection menu will appear. If the
PC does not already have a SQL database server running on it, be sure to select
Install a new database server. If the PC already has SQL Server installed and you
would like to use the existing SQL instance, select the 2nd option to Use an existing
SQL database server. The existing SQL Server name must be provided by either
selecting it from the drop-down box or typing it in manually.
11. If the Directory Failover Coordinator is selected as part of the installation, you will
need to specify whether the machine you are installing is designated as the primary
Directory server or a backup Directory server.
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• If you select Primary Directory server, the installation will proceed as
usual.
• If you select Backup Directory server, you will need to indicate the name
of the Gateway that will connect you to the primary Directory.
The Gateway is the service that provides seamless connections between all
Omnicast applications in a given system, regardless of whether they are located
on the same LAN or not. The Gateway acts as a doorway to the Directory for all
Omnicast applications.
• Click on [ Next > ] to continue.
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12. Click on [ Install ] to begin the installation.
13. The Server Administrator will open just before installation completes. You will need
to activate your Omnicast license. Two methods are available.
14. Activate your Omnicast license.
• If your PC is equipped with Internet access, click on the button
"Activate license from the Web" and continue with step 15.
• If your PC does not have Internet access, click on the button to "Import
the license key from a file" and continue with step 19.
• If you have already copied the license key to the clipboard, you may apply
it by clicking on the button and continue with step 20.
to
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15. The Web activation logon screen will appear. Please enter the 18 digit Omnicast
System ID and activation password provided by the Genetec Sales department at the
time of your software purchase.
Failure to provide this information will prevent you from successfully
activating your system.
16. If your system includes multiple servers, select the server for which the license is
required.
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17. After selecting your server and clicking the [ OK ] button, you should receive a
confirmation message stating that your license has been successfully configured.
18. Click the [OK] button and your license information should appear on screen.
Please continue with step 20.
19. Select your license file (extension ".lic") and click on [ Open ].
If you do not import a valid license key, Omnicast will NOT run.
License keys for purchased Omnicast licenses can be obtained from
http://www.genetec.com/Licenses/LoginForm.aspx
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20. All the services installed on this machine should appear under System in the
resource tree shown in the left pane.
21. Close the Server Admin, and select [ Yes ] when asked to reboot in order to
complete the installation.
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3.2 Client Software Installation
3.2.1 Pre-installation preparations
- Ensure that the Omnicast licensing information is available before installing the server.
- Ensure that access to an Internet connection is available (either on the server or nearby)
- Ensure that the server’s operating system is up to date with all the service packs, security
patches and driver updates.
- Ensure that you are logged into the operating system as a user with admin privileges.
- Ensure that the installation media is available either on CD-ROM or a shared location.
3.2.2 Client Software Installation
Follow this procedure if you are installing Omnicast Client on a clean machine.
1. Insert Omnicast Client installation CD into the CD-ROM drive.
2. The Setup program should start automatically. If not execute setup.exe
located in the root of the CD-ROM drive.
3. Click on the button [ English ] to select the English software version.
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4. Click the button [ Client installation ].
5. Installation will then begin. Click [ Next > ] to continue.
6. Read and accept the License Agreement.
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7. Select the installation folder and click [ Next > ].
NOTE: Regardless where you choose to install your software, you need to have at
least 300 MB of free space on your C: drive (or wherever \Windows is installed),
otherwise the InstallShield will say that you do not have enough free space.
8. Choose the installation package:
• Typical will install all client applications (Live Viewer, Archive Player,
Config Tool and all plugins). This option requires the most disk space.
• Custom allows you to choose which program features you want installed.
This option is recommended for advanced users.
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9. Installation will then be performed. Click [ Finish ] when complete.
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3.3 International Edition
Differences
Omnicast International Edition comes on separate CDs. The installation procedure is exactly
the same as for the Standard Edition, except that you will not get the initial screen that asks
you to select English or French. The Installation program is only available in English.
Towards the end of the installation, the "Language Tool" dialog appears, asking you to
specify the language in which you wish to run your software.
The available languages for Omnicast 4.0 SR1 are English, French, Italian and Japanese.
You may change the language anytime after the installation with the Language Tool. The
Language Tool is found under "Start – Program – Genetec Omnicast 4.0 – Tools".
Language limitations
Note that the English Help is installed by default. If you wish to use the Help file in another
language (only French and Japanese are available) do the following.
1. Move to the folder "C:\Program Files\Common Files\DVR Software 4.0\Help"
2. Rename the file "Help.chm" to "Help_English.chm"
3. Make a copy of either "Help_French.chm" or "Help_Japanese.chm" and rename it to
"Help.chm"
The next time you type F1 from any Omnicast client application, the new Help file will be
used instead of the English one.
French Help limitations
Only the Welcome (Bienvenue), Live Viewer (Visionneur), and Archive Player
(Enquêteur) sections are available in French.
Japanese Help limitations
The Japanese Help file corresponds to Omincast 4.0 GA.
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3.4 Upgrading from previous Omnicast Versions
Supported upgrade paths
Genetec supports upgrades from any Omnicast 3.0 build and higher, for either client or server
applications. For information on upgrading from earlier versions (before 3.0) please contact
Genetec Technical Support.
NOTE:
Omnicast 4.0 (GA and SR1) uses a new licensing procedure, and as such, your previous
Omnicast license WILL NOT work. Please ensure that you have a new Omnicast 4.0 license
before upgrading.
Upgrading from 3.0 to 4.0
Upgrading from Omnicast 3.0 to 4.0 (GA or SR1) requires two steps. First, you must upgrade
from 3.0 to 3.5. Then, follow the instructions in the subsequent sections to upgrade from 3.5
to 4.0 (GA or SR1).
You may get a copy of Omnicast 3.5 SR4 release notes from the following link:
http://www.genetec.com/english/customercare/support/overview.aspx
After signing in, click on the link Documents to find the desired document.
NOTE:
Please contact Genetec Technical Support to get a temporary license for Omnicast 3.5.
Upgrading from 3.5 to 4.0
The basic procedure to upgrade to Omnicast 4.0 (GA or SR1) does not require removing the
previous version of Omnicast. Omnicast 4.0 installation can detect the previous versions and
proceed with the upgrade, replacing the older version.
Please read Error! Reference source not found. and Error! Reference source not found.
for the upgrade instructions.
Upgrading from 4.0 GA to 4.0 SR1
Omnicast 4.0 GA and 4.0 SR1 are incompatible. Therefore, when you install Omnicast 4.0
SR1 on a PC where 4.0 GA is installed, the installation program will detect the previous
version and warn you that the previous version will be removed if you wish to continue. This
is true for both Client and Server installations.
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3.4.1 Upgrading Omnicast 3.5 Server
Omnicast 3.5 Server without Directory Failover
Follow this procedure if you are upgrading an Omnicast 3.5 Server that does not use
any failover configuration.
1. Insert Omnicast Server installation CD into the CD-ROM drive.
2. The Setup program should start automatically. If not execute setup.exe located in
the root of the CD-ROM drive.
3. Click on the button [ English ] to select the English software version.
4. Click the button [ Server installation ].
5. Installation will then begin.
6. The previous version will be detected and the following message will be displayed.
Click [ OK ] to close this message box.
At this point, you can either click [ Next ] to proceed with the upgrade or [ Cancel ]
to terminate the installation.
NOTE: This is a point of no return. Once you clicked [ Next ], you will not be able
to revert back to the old version even if you interrupt the installation immediately
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after. It is not possible to keep two different versions of Omnicast server
applications installed on the same machine.
7. The rest of the upgrade procedure is exactly the same as a fresh install. Please refer
to section Step 5 of Error! Reference source not found. for the rest of the setup
procedure.
Omnicast 4.0 InstallShield will stop all services if they are still running and upgrade
all databases.
Towards the end of Server installation, you will see the following error message.
This is a known issue (see known issue #13803). Simply ignore the message and
click [ OK ].
Because of the numerous enhancements brought by version 4.0, please be aware the
following changes that will take place after the upgrade.
Server Admin (previously called RAT)
1. VCS extensions are now called Bosch extensions.
2. Archiver extensions
The parameters "Timeout 1", "Timeout 2" and "Timeout 3" found under the
General tab of the AXIS, GE, Sony, VCS and Verint archiver extensions are
now merged into a single parameter called "Transaction timeout". Only the
value of "Timeout 1" is copied to this new parameter during the upgrade.
Config Tool
3. Archive retention period
The parameter "Keep archives for nnn days" found under Video encoder –
Recording tab, has been moved under the new Archiver – Archiving tab. All
the old values should be kept. However, if the Archiver database is offline at
the moment you start the Archiver for the first time, these configurations
will be lost!
4. Multi-stream support
In 3.5, encoders that generated multiple video streams were represented by
multiple encoders in the system. In 4.0, they are represented as single
encoders (because they share the same analog source) with multiple video
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streams. See Error! Reference source not found. under Error! Reference
source not found..
Whenever both MPEG-4 and MJPEG streams were present, the MPEG-4
stream will be assigned by default for recording and viewing in version 4.0.
Please read the section on "Config Tool – Camera – Video Quality" in the
Omnicast 4.0 User Guide. One exception to this rule is when only the
MJPEG stream is found on an archiving schedule. In that case, the upgrade
will assign the MJPEG stream to recording and MPEG-4 stream to live
viewing. You can change these default settings after the upgrade.
Previous video quality configurations will be preserved by the upgrade. We
continue to keep separate quality settings for each stream in 4.0. However,
the Dynamic recording settings and the Motion detection settings of the
merged encoder in 4.0 will follow the settings of the first encoder in 3.5.
5. Ghost cameras
A consequence of the Error! Reference source not found. feature is that
many encoders that existed in 3.5 will no longer exist in 4.0. The
unsupported encoders will appear as ghost cameras ( ) in 4.0.
Ghost cameras are created by the Archiver when video archives are found in
the database and no corresponding camera is defined in the Directory. The
ghost cameras are only visible from the Archive Player and the Config Tool.
Their sole purpose is to allow the user to retrieve old video archives.
If you delete the ghost cameras, the video archive associated to them will
also be deleted. You may not be able to transfer the video from the ghost
cameras to their "live" counterparts because their video archives would most
likely overlap. See "Config Tool – Tools Menu – Transfer video" in the
Omnicast 4.0 User Guide.
Live Viewer
6. Full Screen Video settings
Specific settings in 3.5 for Full Screen Video mode will be lost. In version
4.0, the Full Screen Video mode no longer has exclusive behaviors. All
visual settings are applicable in all modes in 4.0. See "Live Viewer – Tools
Menu – Options Dialog – Visual Options" in the Omnicast 4.0 User Guide.
7. Restrict access to connection parameters
If you have enabled the option "Restrict access to connection parameters" in
the Network options of the 3.5 Live Viewer, it is possible that users can no
longer connect once the system is upgraded to 4.0. This is due to the fact
that in 4.0, all applications must connect through the Gateway (previously
known as IVS).
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If this problem occurs, you can unlock the connection parameters by
entering an administrator's username and password in the Connect dialog
and typing Ctrl+Shift+Enter.
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Omnicast 3.5 Server with Directory Failover
Follow this procedure if you are upgrading an Omnicast 3.5 Server with Directory
failover configured.
1. Stop all FOS and Directory services on all secondary systems in order to have only
the primary Directory running.
2. Backup the "OmnicastDirectory3.5" registry folder and the Alarm database of the
primary server.
3. Delete the Alarm databases on all secondary Directory servers.
4. Uninstall Omnicast 3.5 from all secondary Directory servers.
5. Delete the "OmnicastDirectory3.5" and "OmnicastFOS3.5" registry folders from all
secondary servers.
6. Upgrade your primary server to 4.0 but do not configure the FOS (called Directory
Failover Coordinator or DFC in 4.0).
NOTE: The DFC service should be installed eventhough its configuration should be
left to a later stage.
Follow the instructions found in the previous section: 3.4.1 Upgrading Omnicast 3.5
Server
Omnicast 3.5 Server without Directory Failover.
7. Once the primary Directory server is running Omnicast 4.0 without the failover
system, install the secondary servers.
NOTE: You must enter the proper value for the Gateway in the General tab of all
server applications in the RAT (called the Server Admin in 4.0).
a. For the DFC and all server applications except the Gateway, enter the
Gateway where the application should connect. If the Gateway is local, leave
the field blank or enter 127.0.0.1.
b. For the Gateway applications, configure them to connect to the primary
Directory using LAN as connection type.
8. Once all your DFC services are connected to the primary Directory, run the
Failover Configuration Wizard to configure the order of the failover. Please read the
section "Config Tool – Tools Menu – Configure Directory Failover" in the
Omnicast 4.0 User Guide.
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3.4.2 Upgrading Omnicast 3.5 Client
Follow this procedure if you are upgrading an Omnicast 3.5 Client to version 4.0 SR1.
1. Insert Omnicast Client installation CD into the CD-ROM drive.
2. The Setup program should start automatically. If not, execute setup.exe located in
the root of the CD-ROM drive.
3. Click on the button [ English ] to select the English software version.
4. Click the button [ Client installation ].
5. Installation will then begin.
6. The previous version will be detected and the following message will be displayed.
Click [ OK ] to close this message box.
7. Click on [ Next ] to proceed with the client installation. The procedure is exactly the
same as with a first time installation. See Error! Reference source not found..
After Omnicast 4.0 Client is installed, you can choose to leave version 3.5 Client on
the machine or to remove it with Windows Add/Remove Programs utility.
EN.100.001.6-V4.0SR1.2 – Page 30 of 32

3.5 Testing the installation
1. Open the Config Tool client application
2. Login as user, Admin, with no password, and with the IP address of the server in
the Gateway field.
3. Click the [Ok] button to login.
4. Once a successful login has been established, the Config Tool should open in it’s
Logical View.
5. Click on the Logical View and select User Management.
6. Under Users, click on the Admin user and go to the Properties tab. Apply a
password to the Admin user using the pencil button.
7. It is now time to begin adding video devices to the new system.
The Omnicast system is now up and running. After adding video devices, the following
configurations will have to be planned/considered:
- Creating users and configuring rights/permissions
- Configuring live video streams and recording behavior
- Configuring motion detection, creating alarms, configuring PTZ control
- Adding PTZ keyboards, hardware matrices, access control systems
Genetec offers Omnicast training courses. Please refer to the Genetec web site for more
details: http://www.genetec.com/english/customercare/learning/overview.aspx
EN.100.001.6-V4.0SR1.2 – Page 31 of 32

Appendix A – Technical Support
In Canada or the US, customers can reach Genetec’s Technical Assistance Center (GTAC)
using any one of the following methods:
1. Go to Genetec’s World Wode Web Technical Support Site:
http://www.genetec.com/english/customercare/support/overview.aspx
2. Send questions via e-mail to:
support@genetec.com
3. Telephone questions to the GTAC at:
+1.514.856.7100 option 2
No matter which method is used to reach the GTAC, customers should be ready to provide
all relevant information describing the problem or question.
Please note that to obtain technical assistance, your Omnicast product must be under product
warranty. If this is not the case, you will require an SMA to obtain technical assistance.
When you purchase a Genetec Software Maintenance Agreement (SMA), you can count on
the Genetec Technical Assistance Center (GTAC) to be with you every step of the way.
Genetec’s commitment to customer care ensures an unmatched service offering. Each SMA
includes free software upgrades, access to all software updates, access to our knowledge
base, and up to five year coverage with annual renewals.
To purchase your SMA or for more information, please contact our sales department at
sales@genetec.com.
EN.100.001.6-V4.0SR1.2 – Page 32 of 32