NEW Dial-A-Ride Brochure (*PDF) - City of Santa Clarita Transit

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2 (661) 294-9327 (661) 294-9327 3 Table of Contents DAR Fares and Eligibility Registration Information Service Area Holiday Service Disabled Services (all ages) General Public Scheduling a Trip Pick-up Window Pick-up and Drop-off Procedures Apartments/Office Complexes Nursing Homes/Adult Daycare Gated Communities Major Activity Centers Driver Assistance Wheelchair Lift Securement on Board Personal Care Attendants Companions Transporting Children Service Animals Packages Rider Etiquette Cancellations No-Show Policy Lost and Found Policy Comments and Concerns Notes 4 5 6 6 6 7 7 9 10 10 11 11 11 12 12 13 14 14 15 15 16 16 17 18 19 20 22-23 Hours of Operation Elderly and Disabled Service Monday - Friday: 4:30 a.m. to 10:30 p.m. Saturday: 6:30 a.m. to 10:30 p.m. Sunday: 8:00 a.m. to 8:00 p.m. General Public Service Monday – Saturday: 6:00 p.m. to 10:30 p.m. Sunday: 6:00 p.m. to 8:00 p.m. Dial-A-Ride Dial-A-Ride paratransit service provides curb-to-curb service for qualified elderly or special needs customers, as well as the general public. Dial-A-Ride riders may schedule a trip for any purpose within the Santa Clarita Valley. Trips are not prioritized, which means riders can visit a friend or relative, go to a movie, visit the doctor, or go shopping.
4 (661) 294-9327 (661) 294-9327 5 DAR Fares General Public $2.00 Senior/Disabled $2.00 Children Under 5 Personal Care Attendants FREE FREE Companions $2.00 Exact fare is required and must be paid upon boarding the vehicle. Children over 5-years-old will pay the same fare paid by the accompanying adult. Fares are subject to change. Eligibility Residents of Santa Clarita who are at least 60 years of age or have a certified disability are eligible to use Dial-A-Ride anytime during regular service hours. Verification of age and disability is required for use of Dial-A- Ride services. A photocopy of your official California identification, Los Angeles County Transit Operators Association (LACTOA) card, Senior/Disabled TAP card, Medicare card, ASI ID card, or state issued photo identification will be accepted. Registration Information To register for Dial-A-Ride please call (661) 294-9327 between 6 a.m. and 6 p.m., Monday through Friday. During the registration process, you will be asked for your local address and phone number. Verification of age and/or disability are required for use of Dial-A-Ride services. Following the brief registration process, a customer identification number will be issued to you, after which you can begin scheduling reservations. Note: A rider is only certified to use Dial- A-Ride for a certain period of time. Please note the expiration date you are given. It is the rider’s responsibility to call Customer Service at (661) 294-9327 (TDD/TTY 1-800- 827-1359) to renew his/her eligibility 30 days prior to the expiration date. Once an individual has been certified as eligible to use Dial-A-Ride services, a rider may schedule a trip for any purpose. Dial-A-Ride service is also available to the general public after 6:00 p.m., seven days a week. All reservations are made on a space available basis.
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NEW Dial-A-Ride Brochure (*PDF) - City of Santa Clarita Transit

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