Telework - Washington State University
Telework - Washington State University
Telework - Washington State University
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Building a Mobility<br />
Business Case<br />
Monica Babine<br />
September 22, 2011
<strong>Washington</strong> <strong>State</strong> <strong>University</strong> Extension<br />
<strong>Telework</strong> History<br />
WSU - <strong>Telework</strong><br />
1989 1989-2000 2000-2008 2008-present<br />
Governor’s<br />
Conference<br />
on<br />
Telecommuting<br />
Traditional<br />
urban<br />
telework<br />
research,<br />
promotion,<br />
program,<br />
policy<br />
development<br />
& training<br />
Rural<br />
telework<br />
<strong>Telework</strong><br />
&<br />
other<br />
digital<br />
technology<br />
initiatives<br />
5.5 x 7.5” image
<strong>Telework</strong> – Work Anywhere<br />
5.5 x 7.5” image
<strong>Telework</strong> – Employer Benefits<br />
Retain<br />
Innovation<br />
Competitiveness<br />
Attract<br />
Quantity<br />
<strong>Telework</strong> can contribute to the evolution of a<br />
competitive, best practice organization.
Benefits that Build a Mobility<br />
Business Case<br />
• Reduce facility expenses<br />
• Insure business continuity<br />
• Improve operational efficiencies
Reduce Facility Expenses<br />
• Office space<br />
• Furniture<br />
• Equipment<br />
• Supplies<br />
• Utilities<br />
• Janitorial services<br />
• Parking<br />
• Other
Reduce Facility Expenses<br />
Estimated annual savings<br />
$8500 per person<br />
Avoided $11M in<br />
additional office space<br />
Office of Administrative<br />
Law closed an office<br />
resulting in one time<br />
cost saving of $360k<br />
Hoteling<br />
accommodates<br />
mobile workers<br />
and saved $30M
Reduce Facility Expenses<br />
“The greenest building is the one that is never<br />
built. By increasing mobile access to<br />
systems and implementing telework<br />
programs, government can significantly reduce<br />
its office space needs.”<br />
Paul Taylor, Chief Strategy Officer<br />
Center for Digital Government
Insure Business Continuity<br />
<strong>Telework</strong> helps organizations respond to natural<br />
disasters and man-made events
Insure Business Continuity<br />
<strong>Telework</strong> in the News<br />
“Telecommuting attracts interest amid blackouts”<br />
“Urban unrest makes strong argument for flexible<br />
working, says CIPD”<br />
“Some downtown workers planning to<br />
telecommute to avoid any GOP convention snarls”
Insure Business Continuity<br />
“<strong>Telework</strong> capabilities are a key aspect in ensuring<br />
viable Continuity of Operations Programs, as<br />
well as the continuance, in an uninterrupted fashion,<br />
of important government services and functions.”<br />
John Berry, Director<br />
US Office of Personnel Management
Improve Operational Efficiencies<br />
Gains in work output<br />
Improves performance measurement<br />
Increases entrepreneurial skills<br />
Expands workplace flexibility/agility<br />
Reduces meeting time<br />
Decreases human capital expenses<br />
Increases employee satisfaction,<br />
morale and loyalty<br />
Boosts technology skills and use<br />
Welcome to the Networked Economy!
Improve Operational Efficiencies<br />
100% retention rate for<br />
experienced coders<br />
VA Dept of Taxation contact center<br />
teleworkers are 15% more productive<br />
Absenteeism dropped 42%<br />
“New World of Work”<br />
resulted in a 51%<br />
sales increase at<br />
Netherlands office
Improve Operational Efficiencies<br />
“The commonwealth is not unlike any other<br />
business that implements telework. We want to<br />
maximize cost savings, increase operational<br />
efficiencies, recruit and retain the best<br />
employees without regard to geographic<br />
boundaries and provide a quality of life for our<br />
employees all while maintaining only the highest<br />
level of constituent customer service.”<br />
Karen Jackson, Director<br />
Commonwealth of Virginia<br />
Office of <strong>Telework</strong> Promotion & Broadband Assistance
Advice from Other <strong>State</strong>s<br />
• Develop metrics at the beginning of the program<br />
• Provide training<br />
• Need a reliable technology partner – invest<br />
in IT systems to realize significant ROI<br />
• Get buy-in at the top of government<br />
and in each department<br />
• Work with management to switch<br />
their perception and implement<br />
performance measurement/management<br />
Source: WSU Extension state government telework survey 2011
It’s Your Turn – Take the Next Step<br />
5.5 x 7.5” image
Thank You<br />
Monica Babine<br />
babinem@wsu.edu<br />
425.827.8015<br />
http://dgss.wsu.edu/DigInit.html<br />
@MonicaBabine<br />
WSU Program for Digital Initiatives
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