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May 2012 - Pennine Acute Hospitals NHS Trust

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News - <strong>Trust</strong> stories<br />

CAU and UCC one<br />

year celebrations<br />

MORE than 5000 patients have been treated<br />

at Rochdale Infirmary’s clinical assessment<br />

unit since it opened last April .<br />

To help celebrate the successful first year<br />

in operation, the unit, along with the<br />

Urgent Care Centre held a first anniversary<br />

event (pictured bottom), which gave staff<br />

the opportunity to call into the unit and<br />

enjoy refreshments prepared by the team<br />

and take part in an Easter raffle .<br />

The 12-bedded short stay unit provides<br />

rapid patient assessment and treats<br />

patients who are referred directly from<br />

their GP, from the community or the<br />

Urgent Care Centre .<br />

Sister lou Harkness-Hudson, the nurse<br />

in charge of the Clinical Assessment Unit<br />

(CAU) at Rochdale, said: “The CAU is the<br />

only one of its kind and it has proved very<br />

successful because everyone in the team<br />

has had a hand in making it so . We are<br />

very proud of what we have achieved in<br />

our first year and are constantly thinking<br />

of ways to improve the service . The<br />

standards we have adopted to maintain<br />

our success are simple, we treat everyone<br />

with dignity and respect, care and<br />

compassion, knowledge and expediency,<br />

good manners and a smile .<br />

“We have had some excellent<br />

feedback from patients,<br />

visitors and relatives<br />

and have to date seen<br />

and treated over<br />

5000 patients . We<br />

want to maintain the<br />

continued support<br />

that we receive from<br />

the public and help<br />

them to move on from<br />

the old Rochdale Infirmary<br />

and welcome and embrace the new .<br />

”We have just set up a direct referral<br />

pathway for the heart specialist nurse<br />

and The Royal Oldham Hospital’s A&E<br />

department to refer patients to us via the<br />

triage line, and have extended the service<br />

to receive patients from the day surgery<br />

and community matrons<br />

departments .”<br />

Simon Roberts from<br />

Castleton (pictured right) was<br />

referred to the unit by his GP .<br />

Undergoing tests to check if he<br />

had got a DVT, Mr Roberts was<br />

impressed by the CAU .<br />

He said: “I’ve been to the unit a couple<br />

of times now . I think that it is brilliant .<br />

The staff make you feel very welcome and<br />

they ensure that you are as comfortable as<br />

possible whilst you wait to get your results .<br />

They offer a whole package of care and treat<br />

you as an individual .<br />

“It’s great that this service is offered<br />

at Rochdale by a very good team . They<br />

work well together and communicate<br />

exactly what is going on . This really<br />

builds your confidence as you know that<br />

you are being dealt with by a team of<br />

professionals .”<br />

Ninety-three-year-old Edith Bradbury from<br />

Delph (pictured below) was admitted to<br />

the unit for two days following a fall at her<br />

home . Excited at the prospect of the ward<br />

celebrating its first birthday, Edith said:<br />

“All the staff are hard workers . They work<br />

together and nothing is too much trouble<br />

for them . Everything from the clean<br />

ward, to the staff, to the meals,<br />

are very nice and I couldn’t<br />

wish for anything more .”<br />

Staff nurse Jodie Cutler<br />

is happy that the CAU<br />

service is still provided<br />

at Rochdale . She said:<br />

“Patients are able to<br />

attend their local hospital<br />

to get rapid assessment and<br />

treatment . We can get patient<br />

referrals from GPs to undertake investigations<br />

such as blood tests, chest x-rays and CT<br />

scans and then give the patients their<br />

results the same day . This cuts down on a<br />

lengthy stay in hospital and the speed at<br />

which they are seen, assessed and treated<br />

is a very positive thing for them .”<br />

POLICIES<br />

POLICIES<br />

Payment of travel<br />

expenses<br />

11<br />

THE <strong>Trust</strong> has recently agreed a new<br />

policy for the payment of travel<br />

expenses .<br />

The purpose of this policy is to<br />

ensure that staff are appropriately<br />

recompensed for travel, when in the<br />

course of <strong>Trust</strong> business as well as to<br />

ensure that proper control is<br />

exercised through the authorisation<br />

of the claims process .<br />

Some key points of the policy<br />

include:<br />

Making correct and complete claims<br />

within two months of inccuring the<br />

expense . The <strong>Trust</strong> has and will use<br />

the right to refuse backdated claim<br />

forms so managers and claimants<br />

must ensure that they are submitted<br />

in time .<br />

Staff whom the <strong>Trust</strong> requires to<br />

travel in the course of its business<br />

will be reimbursed at standard user<br />

mileage rates for all official journeys<br />

made . Regular user rates will only<br />

apply to existing employees who<br />

have been classified by their manager<br />

as being a regular car user previously .<br />

Since the implementation of<br />

Agenda for Change in October<br />

2004, managers should not classify<br />

any member of staff as being a<br />

regular user .<br />

Any questions or concerns regarding<br />

the content of this policy should be<br />

referred to the appropriate divisional<br />

HR link or alternatively the payroll<br />

department .

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