May 2012 - Pennine Acute Hospitals NHS Trust
May 2012 - Pennine Acute Hospitals NHS Trust
May 2012 - Pennine Acute Hospitals NHS Trust
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News - <strong>Trust</strong> stories<br />
CAU and UCC one<br />
year celebrations<br />
MORE than 5000 patients have been treated<br />
at Rochdale Infirmary’s clinical assessment<br />
unit since it opened last April .<br />
To help celebrate the successful first year<br />
in operation, the unit, along with the<br />
Urgent Care Centre held a first anniversary<br />
event (pictured bottom), which gave staff<br />
the opportunity to call into the unit and<br />
enjoy refreshments prepared by the team<br />
and take part in an Easter raffle .<br />
The 12-bedded short stay unit provides<br />
rapid patient assessment and treats<br />
patients who are referred directly from<br />
their GP, from the community or the<br />
Urgent Care Centre .<br />
Sister lou Harkness-Hudson, the nurse<br />
in charge of the Clinical Assessment Unit<br />
(CAU) at Rochdale, said: “The CAU is the<br />
only one of its kind and it has proved very<br />
successful because everyone in the team<br />
has had a hand in making it so . We are<br />
very proud of what we have achieved in<br />
our first year and are constantly thinking<br />
of ways to improve the service . The<br />
standards we have adopted to maintain<br />
our success are simple, we treat everyone<br />
with dignity and respect, care and<br />
compassion, knowledge and expediency,<br />
good manners and a smile .<br />
“We have had some excellent<br />
feedback from patients,<br />
visitors and relatives<br />
and have to date seen<br />
and treated over<br />
5000 patients . We<br />
want to maintain the<br />
continued support<br />
that we receive from<br />
the public and help<br />
them to move on from<br />
the old Rochdale Infirmary<br />
and welcome and embrace the new .<br />
”We have just set up a direct referral<br />
pathway for the heart specialist nurse<br />
and The Royal Oldham Hospital’s A&E<br />
department to refer patients to us via the<br />
triage line, and have extended the service<br />
to receive patients from the day surgery<br />
and community matrons<br />
departments .”<br />
Simon Roberts from<br />
Castleton (pictured right) was<br />
referred to the unit by his GP .<br />
Undergoing tests to check if he<br />
had got a DVT, Mr Roberts was<br />
impressed by the CAU .<br />
He said: “I’ve been to the unit a couple<br />
of times now . I think that it is brilliant .<br />
The staff make you feel very welcome and<br />
they ensure that you are as comfortable as<br />
possible whilst you wait to get your results .<br />
They offer a whole package of care and treat<br />
you as an individual .<br />
“It’s great that this service is offered<br />
at Rochdale by a very good team . They<br />
work well together and communicate<br />
exactly what is going on . This really<br />
builds your confidence as you know that<br />
you are being dealt with by a team of<br />
professionals .”<br />
Ninety-three-year-old Edith Bradbury from<br />
Delph (pictured below) was admitted to<br />
the unit for two days following a fall at her<br />
home . Excited at the prospect of the ward<br />
celebrating its first birthday, Edith said:<br />
“All the staff are hard workers . They work<br />
together and nothing is too much trouble<br />
for them . Everything from the clean<br />
ward, to the staff, to the meals,<br />
are very nice and I couldn’t<br />
wish for anything more .”<br />
Staff nurse Jodie Cutler<br />
is happy that the CAU<br />
service is still provided<br />
at Rochdale . She said:<br />
“Patients are able to<br />
attend their local hospital<br />
to get rapid assessment and<br />
treatment . We can get patient<br />
referrals from GPs to undertake investigations<br />
such as blood tests, chest x-rays and CT<br />
scans and then give the patients their<br />
results the same day . This cuts down on a<br />
lengthy stay in hospital and the speed at<br />
which they are seen, assessed and treated<br />
is a very positive thing for them .”<br />
POLICIES<br />
POLICIES<br />
Payment of travel<br />
expenses<br />
11<br />
THE <strong>Trust</strong> has recently agreed a new<br />
policy for the payment of travel<br />
expenses .<br />
The purpose of this policy is to<br />
ensure that staff are appropriately<br />
recompensed for travel, when in the<br />
course of <strong>Trust</strong> business as well as to<br />
ensure that proper control is<br />
exercised through the authorisation<br />
of the claims process .<br />
Some key points of the policy<br />
include:<br />
Making correct and complete claims<br />
within two months of inccuring the<br />
expense . The <strong>Trust</strong> has and will use<br />
the right to refuse backdated claim<br />
forms so managers and claimants<br />
must ensure that they are submitted<br />
in time .<br />
Staff whom the <strong>Trust</strong> requires to<br />
travel in the course of its business<br />
will be reimbursed at standard user<br />
mileage rates for all official journeys<br />
made . Regular user rates will only<br />
apply to existing employees who<br />
have been classified by their manager<br />
as being a regular car user previously .<br />
Since the implementation of<br />
Agenda for Change in October<br />
2004, managers should not classify<br />
any member of staff as being a<br />
regular user .<br />
Any questions or concerns regarding<br />
the content of this policy should be<br />
referred to the appropriate divisional<br />
HR link or alternatively the payroll<br />
department .