Prospect Teleserver Mobile Pro - Speech Design

Teleserver Mobile Pro
Office Phones Go Mobile
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a ONE Number Service – Use your office number with any phone.
Regardless of what remote phone you are using (mobile, wireline or IP), you
can be reached under your office number and have access to the convenient
functions of the corporate telephone system. You can consolidate all your voice
messages in a single mailbox and conveniently retrieve them from any phone
or even PC.
a Home Office – Communicate from home as if in the main office.
Not only does Teleserver Mobile Pro connect mobile phones with your company’s
telephone network, but it can also integrate any external wireline or IP telephone
as though it were a normal office extension. Even at home, you are accessible to
customers, partners and co-workers via the same office telephone number.
a DECT Alternative – Use your mobile as a "cordless”, on and off campus.
Wherever cordless telephones are needed, but a DECT system is costly or impractical
due to building or campus constraints, Teleserver Mobile Pro offers a
real alternative. Teleserver Mobile Pro does not slacken off after only a few metres.
Regardless of whether employees are on the company premises or travelling
abroad, they can be reached via their office telephone number worldwide.
a Personal Conference Room – Collaborate with colleagues and customers.
Mobile Pro’s integrated conference server offers an individual "conference room”
to every user, making it easy to quickly set up conference calls. Conferences can
be planned and held without requiring administrative assistance or costly phone
company service.
a Cost Control – Keep the cost of calls in check.
With Teleserver Mobile Pro you can make international calls from your mobile at
wireline rates, leading to dramatic savings and improved cost control.
Teleserver Mobile Pro
index
3

One Number Service
Use your office
number with any
phone
4 Teleserver Mobile Pro
Teleserver Mobile Pro integrates mobile phones as extensions of a company’s telephone
network. Every office call can be received or initiated from either a mobile or wireline telephone.
Mobile employees can communicate via a single telephone number (the office PBX
extension number) no matter what phone they actually use. In addition, convenient office
phone functions are extended to the mobile phone.
a One number
Being accessible through your office number even when you travel, move
around the company premises or work at home is a great service to your
customers and partners. You can accept and process calls from any location,
put calls on hold, transfer calls and set up conferences just as easily, quickly
and flexibly as from your office telephone.
a One mailbox
All your voice messages are consolidated in a single mailbox and you can
retrieve them comfortably from any phone or even a PC. Mobile Pro supports
many corporate voicemail systems and your mobile phone mailbox.
a Information at your fingertips
Customer requests will never get lost thanks to the "record” function, which
lets you log telephone conversations. These are saved in your voice mailbox
and can be sent to your e-mail account as sound files.
a Seamless communications
A conversation started on your mobile phone can be "smoothly” switched to
a wireline telephone and continued there. Your contact will not even notice
the transition.
a Easy operation
While en-route, you can conveniently change your personal system settings
(switch call forwarding on/off, activate mobile or home office phone, etc.)
without encountering any calling charges. You decide when and where you
can be reached.

How can you benefit from Mobile Pro?
a Company owner/executive
use your office number with any phone
You have an important meeting or business dinner. You don´t want to be
disturbed and use Teleserver Mobile Pro to reroute all office calls to your
assistant. When your appointment is over, you simply route all incoming calls
calls back to your mobile (such routing commands to Teleserver Mobile Pro
are simply initiated from your mobile phone, free of any calling charges).
On your way back to the office, you receive a long-anticipated call from a
new customer. Since your mobile phone works as an extension of the office
phone system, you can be reached and still keep your mobile number conveniently
"private”.
a Sales representative
A customer calls your office number to inquire about the status of an order.
Since you are in your car en-route to an appointment, the call is automatically
forwarded to your mobile phone. You answer the call and greet the
customer. Since you cannot access the order processing system while driving,
you transfer the call to a colleague in the back office who can directly handle
the customer inquiry.
a Service technician
A customer calls while you are away from your desk, moving around the
office. A machine part delivered by your company must be exchanged
immediately; otherwise the customer´s production line will be slowed down,
causing costly delays in shipping. You pick up the call on your mobile phone
(Teleserver Mobile Pro made it ring in parallel to your desk phone). Once
back at your desk, you can smoothly switch the conversation from your
mobile to the "regular” phone.
Teleserver Mobile Pro
5

Home Office
Communicate from
home as if in the
main office
6 Teleserver Mobile Pro
Not only can Teleserver Mobile Pro connect mobile phones with the company network, but
it can also integrate any external (wireline or IP) telephone as a normal "PBX extension”.
a Flexible work schedule
Customers, partners and colleagues can use the regular office telephone number
to reach you at home. This enables you to have a flexible work schedule and still
be consistently accessible by telephone. You decide when you can be reached.
Even when you place calls from your private telephone, the recipient only sees
your office phone number. You can quickly change all settings, e.g. office call
forwarding on/off, on your telephone without running up extra charges.
a No additional home office costs
Integrating your home office with the company´s telephone system does not carry
any additional cost (no equipment or installation is required in the home office).
An Internet connection is not necessary.
a Increased sales
With Teleserver Mobile Pro, you have the potential to quickly and easily expand
your business. Thanks to mobile telecommuting, you can establish regional sales
offices/home offices and offer local support to your customers without investing in
a costly telephone infrastructure. By using existing external telephones, these
remote locations can be easily linked to the telephone system in your main office.

How can you benefit from Mobile Pro?
a Company owner/executive
communicate from home as if in the office
You have taken a few days off to recuperate, but you are expecting an
important call from a customer. With Teleserver Mobile Pro you can forward
office calls to your mobile or home telephone without giving the client your
private phone numbers. Even when you place calls yourself from such a
"private” telephone, the recipient only sees your regular office number.
You remain accessible without giving up privacy.
a Sales representative
As a sales representative, you make field calls to customers and often work
from home. With Teleserver Mobile Pro you are directly linked to your corporate
telephone system. By dialling your main office number, customers can
reach you in your home office or on your mobile while you are on the road.
If you are in a meeting or otherwise unavailable, the caller can leave a message
in your voice mailbox. You can listen to your messages by phone or receive
them as e-mail with a sound attachment.
a Service technician
You are on standby and must be ready when summoned to breakdowns or
emergencies. With Teleserver Mobile Pro you can transfer all incoming calls
to your private telephone and immediately respond when you are needed.
Since you are always accessible to customers, you can spend the weekend
at home with your family even when you are on call. In fact, since you can
readily change the call flow remotely (e.g. switch call forwarding from your
home phone to your private or company-provided mobile phone), you can
even go for a long walk.
Teleserver Mobile Pro
7

DECT Alternative
Use your mobile
as a "cordless
extension”,
on and off the
company campus
8 Teleserver Mobile Pro
Wherever cordless telephones are needed, but a DECT system is costly or impractical
due to building or campus constraints, Teleserver Mobile Pro offers a real alternative.
a Worldwide range
Teleserver Mobile Pro does not slacken off after only a few metres. Regardless
of whether employees are moving around the company premises or travelling
abroad, they are still accessible via their office telephone number and can
communicate as though they were sitting at their desks.
a Quick, easy and economical
Teleserver Mobile Pro does not require a complex installation to make it an
attractive alternative to a conventional DECT system. Within minutes, mobile
phones can be integrated into the office telephone system (PBX), the simple
setup done either by phone or via the Internet.
a No maintenance
You save the costly maintenance of DECT systems and DECT terminals. In fact,
since most companies already use mobile phones, there is also no additional
need to invest in new handsets.

How can you benefit from Mobile Pro?
a Historic preservation
use your mobile as a "cordless extension”
Because your office is in a landmark building, you are not permitted to install
a DECT infrastructure. However, some employees must be reachable even as
they move around the premises. Teleserver Mobile Pro integrates pre-existing
mobile phones with the office phone system, (PBX), easily providing the
required mobile accessibility. Going far beyond the usual call forwarding, the
system extends such convenient PBX functions as call transfer/hold/alternate
as well as multiparty conferencing and call logging to the employees´ mobile
phones.
a Steel-girder buildings
When the installation of a DECT system is complicated by the steel-girder
construction of a building, the cost-benefit ratio quickly becomes prohibitive.
Teleserver Mobile Pro offers an economical alternative.
a Large company campuses
Your company has a large compound and employees are often in transit on
the property. A large DECT system would have to be installed to keep all
employees accessible by telephone. Installing such an extensive on-campus
DECT infrastructure can be very expensive, complex and time-consuming.
In such cases, Teleserver Mobile Pro is a perfect alternative. Only one compact
system is connected to the PBX. Employees´ mobile phones become
fully integrated with the telephone system and offer access to convenient
PBX functions. Not only are employees accessible wherever they are, but
they can also communicate as if using the "regular” office extension.
Teleserver Mobile Pro
9

Personal Conference Room
Collaborate with
colleagues and
customers
10 Teleserver Mobile Pro
Teleserver Mobile Pro´s integrated conference server offers an individual "conference room”
to every user, making it easy to quickly set up conference calls. Conferences can be planned
and held without requiring administrative assistance or costly phone company service.
a Telephone conference room for every user
Any Teleserver Mobile Pro user can conveniently arrange telephone conferences.
Additional participants can either be "pulled” into any ongoing two-way call or
multiparty dial-in conferences with optional password protection can be set up.
a Improved efficiency and time savings
Conference calls are essential for team or project meetings, greatly reducing
travel time and costs.
a High flexibility, reduced conferencing costs
Teleserver Mobile Pro provides the flexibility of a dedicated conference server.
In contrast to many leased conference solutions or phone company services,
Teleserver Mobile Pro has no usage restrictions or per-minute/per-call service
charges. Ad-hoc conferences can be set up immediately, even from mobile
phones (mobile employees often dial in free of charge when using company
calling plans).

How can you benefit from Mobile Pro?
a Sales force
collaborate with colleagues and customers
By using telephone conferences, regular business meetings with field
employees become extremely convenient and time-efficient for all
participants. Colleagues working at remote sites or in the home office
can now easily coordinate their activities by telephone.
a Customers/colleagues
A sales representative wants to discuss a planned project with an important
customer. For this discussion he needs additional details from a co-worker in
the service department as well as the boss’s OK. To rapidly and smoothly
complete these consultations, he invites all involved parties to a conference
call.
a Partners
An architect wants to discuss the next steps in a current construction project
and coordinate time schedules with all involved builders and suppliers. Since
the parties are often on the road and it is difficult to find a date convenient
to all participants, a conference call is arranged. This is an effortless and
economical procedure, with no one having to face travel time and costs.
If agreed by all participants, parts or all of the conversation can even be
recorded and distributed by e-mail, conveniently documenting the results.
Teleserver Mobile Pro
11

Cost Control
Savings on
communications
costs
12 Teleserver Mobile Pro
With Teleserver Mobile Pro you can make international calls from your mobile at wireline
rates, leading to dramatic savings and improved cost control. Additional cost savings can
result from using the callback function while abroad or from integrating employees´
personal mobile phones.
a International calls at wireline rates
By routing outgoing mobile calls to foreign destinations through Teleserver
Mobile Pro, fixed-line minutes are charged instead of mobile ones, drastically
reducing the cost of such calls.
a Reduction of international roaming costs
Mobile call costs from abroad to your home country can also be reduced by
using the callback function. The saved amount is dependent on the current
rate and the country from which the call is initiated. By using pre-paid international
phone cards, you can even save on roaming fees and additional call
charges.
a Integration of private mobile phones
Settling accounts for business calls made from employees’ private phones is
no longer a concern. With the callback function it is possible to allocate all
charges to the company’s telephone system.

How can you benefit from Mobile Pro?
a Subsidiary of an international company
keep calling costs in check
Your company is a subsidiary of an international corporation and your
employees regularly call people at the headquarters abroad. Due to the time
difference, such conversations are often held on mobile phones. By routing
the calls through the fixed network, Teleserver Mobile Pro can significantly
lower the associated cost.
a Worldwide sales and service
Your company´s products and services are sold worldwide. Therefore, sales
representatives and service technicians often travel abroad. The high cost
of mobile calls to the main office can be reduced using the callback function
of Teleserver Mobile Pro.
a Integration of private telephones
With Teleserver Mobile Pro your employees can make business calls on their
private (mobile or home) telephones without affecting their private telephone
bills. By using the callback function, employee calls are routed over
the business telephone system, eliminating any private billing.
Teleserver Mobile Pro
13

Feature Summary
a Integration of mobile and wireline telephones
Any existing mobile phone or external wireline/IP telephone can be used as an extension of the
office telephone system.
a Routing mobile calls via the wireline network
Teleserver Mobile Pro routes outgoing mobile calls through the company PBX and the wireline
network. The wireline office number is used/displayed for all incoming and outgoing calls.
a Call hold/alternate/transfer
Conversations can be put on hold, with music-on-hold played to the caller. During this time, you
can place a second call and then alternate between the two active calls or transfer the call to
another office extension or an external number.
a Multiparty conference calls
Every Teleserver Mobile Pro user has a personal "conference room” at his or her disposal and can
quickly and easily set up conference calls with more than three participants. A conference can
also be spontaneously initiated from an ongoing two-way call.
a Seamless switching of phones during a conversation
An ongoing conversation can be switched to another mobile, wireline or IP telephone and
continued without interruption.
a One voice mailbox
A single voice mailbox informs you of all your messages. Received messages can also be sent as
a .wav file to your e-mail account.
a Call logging
Conversations can be recorded and then saved in the personal voice mailbox or sent to your
e-mail account.
a Voice messages on the PC
Voice messages that you received by e-mail can easily be listened to, forwarded or filed on the PC.
a Freely programmable call routing
In case you are busy on the phone or otherwise unavailable, you can specify other phone numbers
to which calls should be forwarded, for example to a secretary or voice mail.
14 Teleserver Mobile Pro

a Automatic greeting
Every user can set up an automatic message that greets the caller before the call is forwarded to
the mobile/external phone.
a Reduced call charges
Call charges can be lowered depending on telephone usage, the particular user profile and rate
packages. Most significant are savings on international calls.
a Integration of private phones
Private mobile and wireline telephones can be integrated with the office telephone system. This
eliminates the elaborate accounting involved with business calls on private telephones.
a TwinCard support
Teleserver Mobile Pro supports TwinCards, making it possible to receive and place calls on two
mobile devices (e.g. mobile phone and car phone) with the same telephone number.
a Personal telephone book
Every user has access to a telephone book that can store up to 99 telephone numbers. In this
way, frequently used telephone numbers of customers and colleagues are within convenient reach
at all times.
a Remote control of call forwarding targets
From any of your phones, call forwarding can easily be switched on/off or changed (for example
from your mobile to home office phone), free of calling charges.
a Personal music on hold
On-hold music played to callers can be easily downloaded and activated using the web-based
user interface.
a Multilingual user guidance (voice prompts)
Voice prompts are currently available in English, German, French and Italian.
a Comfortable web administration
A user-friendly web interface enables the IT administrator to efficiently change any settings.
a Data backup and restore
Backup and restore functions allow all user and system settings to be securely saved and re-created.
Feature Summary
Teleserver Mobile Pro
15

SPEECH DESIGN GmbH
Industriestr. 1
82110 Germering
Germany
Tel. +49 89 89 458 165
Fax +49 89 89 458 359
sales@speech-design.com
www.speech-design.com
Contact
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