innerViews_summer2013 - Wheaton Franciscan Healthcare

FY14 Strategic Plan (continued from page 1)
As in previous plans, we will prioritize achievement of top
performance in Value-Based Purchasing.
New to the strategic plan, we will maximize use of clinical
simulation technology in Southeast Wisconsin to improve
workforce readiness and preparedness in nursing.
Patient and Family Experience
In order to enhance our understanding of patients’ needs
and perceptions, we are implementing a rollout of Patient
and Family Advisory Councils at each hospital in the
Wheaton system.
Furthermore, we will continue to pursue achievement of top
performance for Valued-Based Purchasing/CAHPs surveys.
In Iowa we are pursuing growth in “point of access” visits
including the Emergency Department, convenient care, and
primary care in order to improve care coordination and our
patient and family experience.
Employer of Choice
Workforce readiness and preparedness with an emphasis
on nursing is our main focus for FY14. In addition, we will
redesign our performance management system including
the PEP and LEAD process and forms. As always, we will
address improvement opportunities as identified in the
recent Associate Partnership Survey.
Physician Partnership
In Southeast Wisconsin, we will build on growth initiatives
in orthopedics and neurosciences to maximize past
investments and strengthen physician relationships. For
oncology services, we are working to develop a regional
presence through aligned, best practice care delivery
models. We are also pursuing a consolidation of cardiology
by sharing services. In addition, we will implement
transitions to new hospital-based anesthesia and radiology
provider groups across several markets.
In Iowa, we are developing an interventional radiology
service line and making improvements to the facility.
We will also execute on redesign plans and associated
recruitment efforts to support pain management,
neurosurgery, and neurology growth opportunities.
Total Health Management
In Southeast Wisconsin, a major strategy is focusing on
the development of the physician network and clinical
integration necessary for the success of our Quality Health
Solutions initiative.
We are also pursuing care model design efforts to support
population health management plans for use with QHS and
the Wheaton Franciscan Healthcare associate health plan.
A related strategy calls for the integration of nurse
leadership in ambulatory care settings to improve
population health management.
Furthermore, we are expanding care coordination for
vulnerable populations to reduce avoidable ED admissions
and hospital readmissions.
Iowa leaders are focused on achieving the Wellmark shared
savings opportunity.
Finally, Marianjoy leaders will work with primary care referral
sources to improve care transitions for post-acute patients in
order to reduce readmissions to the referring hospitals.
Franciscan Ministries Strategies
Here are the key strategies from Franciscan Ministries’ strategic plan for our housing ministry:
• Through refinancing, obtain the capital necessary to rehabilitate and improve physical plants and the financial
position of eligible properties
• Explore process redesign opportunities to enhance integration between services and management; adjust
staffing hours to better meet needs of residents
• Enhance resident services (improved computer technology access; redesigned “person-centered” activities)
• Implement action plans to address feedback from Associate Partnership Survey
• Improve talent development practices to reduce turnover
2 (inner)Views • Summer 2013