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Southern Madagascar – Group Trip – Autumn 2012 - Audley Travel

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CONTENTS:<br />

IMPORTANT INFORMATION<br />

MAP OF MADAGASCAR<br />

DAY BY DAY SUMMARY OF YOUR TRAVEL ARRANGEMENTS<br />

QUOTATION<br />

WHY TRAVEL WITH US<br />

YOUR ITINERARY IN DETAIL<br />

ACCOMMODATION INFORMATION<br />

GENERAL INFORMATION<br />

AITO QUALITY CHARTER<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


New Mill, our offices in the Windrush Valley<br />

on the edge of the Cotswolds<br />

We are proud to have received a number of awards over recent years. We have been the Daily<br />

Telegraph Ultra <strong>Travel</strong> Best Small Tour Operator winner and runner-up for the previous two<br />

years and, similarly, have been the winner or runner-up of the Guardian and Observer’s Best<br />

Small Tour Operator award for the past five years as well as featuring in Wanderlust magazine’s<br />

Top 10 Tour Operators for the past nine years. The readers of Condé Nast <strong>Travel</strong>ler magazine<br />

have also voted us their Favourite Specialist Tour Operator 2010.<br />

These awards are widely recognised as being the most respected in the travel industry as they<br />

are professional surveys of the publications’ readerships. With over 500 tour operators for you<br />

to choose from in the UK alone, we hope you find these awards are an additional reassurance<br />

of the quality of service you can expect from <strong>Audley</strong>.<br />

***<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


AN INTRODUCTION TO SOUTHERN MADAGASCAR<br />

OVERVIEW<br />

<strong>Madagascar</strong> is one of the world’s most exotic and exciting<br />

islands. There are virgin rainforests full of endemic animals,<br />

open plains cut by deep canyons and a coastline with<br />

small fishing villages and idyllic beaches.<br />

This tour is designed to give a real feel for the country.<br />

<strong>Travel</strong>ling by road you’ll explore not only the national<br />

parks but also enjoy local life, staying in small towns,<br />

stopping to explore pretty villages and taking fishing boats<br />

along the coast.<br />

The tour visits four reserves: Andasibe, Ranomafana, Anja<br />

and Isalo. Each has numerous lemur species which can<br />

readily be seen and photographed. Andasibe has the<br />

largest lemur species – the indri whilst Anja has troops of<br />

playful ring-tailed lemurs which can be viewed from close<br />

quarters. Night walks will reveal species such as mouse,<br />

dwarf and sportive lemurs.<br />

As well as lemurs you will be able to see brightly coloured<br />

chameleons, frogs as large as your hand and small as your<br />

thumbnail and some weird and wonderful lizards such as<br />

the leaf-tailed gecko which is hard to spot from even a<br />

foot away.<br />

The trip ends with two nights relaxing in a beautiful lodge<br />

on a remote beach. With a lovely location overlooking a<br />

calm bay you can happily while away the hours reading a<br />

book and watching the fishermen sailing past in their<br />

traditional pirogues.<br />

CLIMATE<br />

<strong>Madagascar</strong> experiences a subtropical climate, with a dry<br />

season from May to November. September to November is<br />

a lovely time to visit as the weather is dry and warm, skies<br />

are blue, the jacarandas are in flower and lemurs have<br />

babies (also lychees are in season). The lemurs tend to be<br />

active during these month and are readily seen.<br />

THE MADAGASCAR TEAM AT AUDLEY<br />

Each member of the <strong>Madagascar</strong> team has travelled<br />

extensively throughout the country and we have pooled<br />

their collective knowledge to create a trip that we think<br />

reflects the best of <strong>Madagascar</strong>. Your initial enquiry will be<br />

handled by Victoria, Zoe or Donna who will then proceed<br />

to be your main point of contact until you return from the<br />

tour. Please feel free to contact them at any time.<br />

GROUP SIZE<br />

The group size is kept to a maximum of 16, this ensures<br />

that the trip is a more personal experience and that you<br />

can hear and speak to your guides. The small group also<br />

ensures that your experience of a particular sight is not<br />

marred by the presence of too many people.<br />

TOUR HEALTH & FITNESS REQUIREMENTS<br />

To ensure that all participants get the most out of the tour, it is<br />

important that you are fully aware of the level of activity, fitness<br />

and medical health required to successfully complete this<br />

itinerary. Please read this dossier carefully prior to confirming your<br />

place on the tour. Having established the facts, it is your<br />

responsibility to contact us with any concerns regarding individual<br />

levels of fitness, health or ability. Please be aware that our tour<br />

leaders have the right to exclude customers from the tour if they<br />

feel they are not sufficiently fit, healthy or able to complete the<br />

tour without affecting its safety, comfort or smooth progress. If<br />

you would like to discuss any of these issues further please<br />

contact the <strong>Madagascar</strong> team on 01993 838585<br />

ACTIVITY LEVEL OF TRIP = MEDIUM-HIGH<br />

It is not possible to drive in <strong>Madagascar</strong>’s National Parks and<br />

therefore all the activities are on foot. There is a large amount of<br />

walking on this trip, some trips lasting three hours or more. Paths<br />

in the forest can be steep at times, with roots crossing them.<br />

Vegetation can be wet and slippery and the atmosphere is humid.<br />

Walking in virgin rainforest is an amazing experience however you<br />

do need to have a good level of fitness to enjoy this trip. There is<br />

also driving on rough bumpy roads, and a couple of very long days<br />

as travel distances in <strong>Madagascar</strong> are large. We believe this is a<br />

wonderful trip, however it is for the active traveller with a good<br />

level of fitness.<br />

SPECIAL DIETARY REQUIREMENTS<br />

Special dietary requirements should be highlighted by you on the<br />

booking form. However you must be aware that it is unrealistic to<br />

expect specialist diets to be catered for in some of the<br />

destinations we will be visiting. We will advise hotels and airlines<br />

of your request but we cannot guarantee their availability.<br />

TOUR GUIDES<br />

You will be accompanied at all times by two experienced and<br />

knowledgeable guides who speak English. Please note that there<br />

is not a tour leader accompanying this group from the UK – your<br />

driver-guides will be leading the group as well as being your point<br />

of contact on the ground.<br />

SINGLE TRAVELLERS<br />

As a single traveller you have two options – you can choose to<br />

share a room with another single traveller on the tour and pay the<br />

standard tour price (this option will only be available if another<br />

single traveller of the same sex is also willing to share), or you can<br />

choose to guarantee the sole occupancy of your room, in which<br />

case a single supplement of £800 is payable.<br />

MEAL ARRANGEMENTS<br />

Breakfast and dinner are included throughout the course of your<br />

trip with the exception of Relais Des Plateaux in Antananarivo<br />

where just breakfast is included. Your tour guide will be able to<br />

make some good suggestions for lunch in the course of your trip.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


HOME TRUTHS<br />

We aim to provide accurate and detailed information to<br />

make you aware of all the aspects of the journey you are<br />

undertaking. Some facts that you should be aware of are<br />

outlined below:<br />

There are a number of early starts in the itinerary. This is<br />

done invariably in order to capture the best part of the day<br />

for a particular site, to avoid crowds, or if it is a busy<br />

excursion, to fit everything in to the day.<br />

Internal flight schedules are often changed at short notice.<br />

Generally times only alter by an hour or two, but changes are<br />

sometimes more serious. If any of your flights are changed after<br />

booking we will notify you and amend the itinerary accordingly.<br />

Serious changes can result in additional costs which in some<br />

cases will have to be met by you.<br />

<strong>Travel</strong>ling in <strong>Madagascar</strong> requires flexibility, patience and<br />

understanding; arrangements often change at short notice,<br />

accommodation is simple and there are long drives on unsealed<br />

roads. Standards of accommodation and service aren’t always as<br />

polished as they are in other African countries that are more<br />

established for tourism. This is improving all the time but service<br />

remains reactive rather than proactive.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


MAPS OF THE REGION<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


DAY BY DAY SUMMARY OF<br />

TRAVEL ARRANGEMENTS<br />

DAY DATE ITINERARY IN BRIEF ACCOMMODATION ARRANGEMENTS<br />

1 Monday 05<br />

November <strong>2012</strong><br />

You will fly from London Heathrow to<br />

Nairobi.<br />

Overnight on aircraft<br />

2 Tuesday 06<br />

November <strong>2012</strong><br />

On arrival in Nairobi you will connect onto a<br />

flight to Tana. In Tana you will be met by<br />

your guides and taken to your hotel for the<br />

night. There will be a trip briefing and then<br />

you can either relax or be taken on a city<br />

tour.<br />

Relais des Plateaux, Antananarivo<br />

1 x Standard twin room for 2 (Twin) -<br />

Breakfast is included<br />

3 Wednesday 07<br />

November <strong>2012</strong><br />

After breakfast you will drive to Andasibe.<br />

The journey will take about 3-4 hours and<br />

will pass through a number of attractive<br />

villages. It will be possible along the way to<br />

stop, take photographs and soak up the<br />

local culture. You will arrive in the<br />

afternoon and will be taken out on a short<br />

night walk. This will give you the<br />

opportunity to view some of amazing<br />

nocturnal wildlife that inhabits this area.<br />

Vakona Forest Lodge, Andasibe-<br />

Mantadia National Park<br />

1 x Standard cottage for 2 (Twin) -<br />

Breakfast and dinner are included<br />

4 Thursday 08<br />

November <strong>2012</strong><br />

Today you will be taken into Andasibe. One<br />

of the major highlights is a sighting of the<br />

Indri. These are the largest of all the lemurs<br />

and have an amazing siren like call. In the<br />

evening you will be taken on a night walk<br />

into the Mitsinjo Reserve.<br />

Vakona Forest Lodge, Andasibe-<br />

Mantadia National Park<br />

1 x Standard cottage for 2 (Twin) -<br />

Breakfast and dinner are included<br />

5 Friday 09<br />

November <strong>2012</strong><br />

Today you will visit the Mantadia National<br />

Park, a 12,000 hectare mountain rainforest<br />

with wonderful vegetation and wildlife. The<br />

park is home of the rare diademed sifakas<br />

and feels more remote than nearby<br />

Andasibe<br />

Vakona Forest Lodge, Andasibe-<br />

Mantadia National Park<br />

1 x Standard cottage for 2 (Twin) -<br />

Breakfast and dinner are included<br />

6 Saturday 10<br />

November <strong>2012</strong><br />

This morning before heading off you will<br />

have the opportunity to view Lemur island.<br />

Here you will get the chance to see lemurs<br />

close up which provides fantastic<br />

photographic opportunities. You will then<br />

leave Andasibe and drive to Antsirabe. This<br />

trip takes most of the day. There will be a<br />

stop at Ambatolampy to visit a traditional<br />

blacksmiths workshop. Please note that<br />

Couleur Cafe has a series of different room<br />

types. These will be allocated at random.<br />

Couleur Cafe, Antsirabe<br />

1 x Standard for 2 (Twin) - Breakfast<br />

and dinner are included<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


DAY DATE ITINERARY IN BRIEF ACCOMMODATION ARRANGEMENTS<br />

7 Sunday 11<br />

November <strong>2012</strong><br />

Today you will set off to Ranomafana driving<br />

past terraced rice fields that are typical of<br />

this Betsileo region. The journey takes<br />

around seven hours. You will stop in<br />

Ambositra, the woodcarving centre of<br />

<strong>Madagascar</strong>. You will then continue onwards<br />

to Ranomafana. You will arrive in the late<br />

afternoon and check into your hotel.<br />

Setam Lodge, Ranomafana National<br />

Park<br />

1 x Bungalow for 2 (Twin) - Breakfast<br />

and dinner are included<br />

8 Monday 12<br />

November <strong>2012</strong><br />

Today you will head into the park. The park<br />

is stunning set amongst a rolling series of<br />

hills and contains a dozen different species<br />

of lemur. The guides will vary the length of<br />

walk depending on your level of fitness.<br />

After a leisurely afternoon you will have the<br />

opportunity to go on a night walk.<br />

Setam Lodge, Ranomafana National<br />

Park<br />

1 x Bungalow for 2 (Twin) - Breakfast<br />

and dinner are included<br />

9 Tuesday 13<br />

November <strong>2012</strong><br />

This morning you will drive to Fianarantsoa,<br />

the second biggest town in <strong>Madagascar</strong>. You<br />

will have a short city tour before continuing<br />

on to Ambalavao. This afternoon you will be<br />

taken into Anja. This park is renowned for<br />

its ring tailed lemurs, arguably the most<br />

precocious species in <strong>Madagascar</strong> and you<br />

should be able to get some good photos.<br />

Hotel aux Bougainvillées, Ambalavao<br />

1 x Standard for 2 (Twin) - Breakfast<br />

and dinner are included<br />

10 Wednesday 14<br />

November <strong>2012</strong><br />

After a visit to the Antemoro paper fabric<br />

you will continue your journey to Isalo<br />

National Park. The journey takes around<br />

four hours. This afternoon you will be taken<br />

out to La Fenetre, which provides an<br />

excellent sunset viewpoint.<br />

Le Jardin du Roy, Isalo National Park<br />

1 x Standard room for 2 (Twin) -<br />

Breakfast and dinner are included<br />

11 Thursday 15<br />

November <strong>2012</strong><br />

Today you will be taken into Isalo and trek<br />

up to Namaza. This is a beautiful trek up a<br />

leafy canyon. Along the way ring tailed as<br />

well as brown lemurs are occasionally<br />

viewed. In the afternoon you may want to<br />

relax or even go on a horse riding excursion.<br />

This can be arranged through the lodge and<br />

is payable locally.<br />

Le Jardin du Roy, Isalo National Park<br />

1 x Standard room for 2 (Twin) -<br />

Breakfast and dinner are included<br />

12 Friday 16<br />

November <strong>2012</strong><br />

Today you will have the choice of visiting<br />

the Piscine Naturale, a delightful fresh water<br />

swimming pool set in the heart of Isalo or<br />

driving for an hour to Zombitse. This park<br />

offers good sightings of sifakas or if you are<br />

lucky one of <strong>Madagascar</strong>`s rarest birds the<br />

Appert`s Greenbul.<br />

Le Jardin du Roy, Isalo National Park<br />

1 x Standard room for 2 (Twin) -<br />

Breakfast and dinner are included<br />

13 Saturday 17<br />

November <strong>2012</strong><br />

You will have a morning drive towards<br />

Tulear. This will take about four hours.<br />

After lunch you will take a boat to the<br />

village of Anakao where you will spend the<br />

next couple of nights<br />

Anakao Ocean Lodge, Anakao<br />

1 x Sea View Rooms for 2 (Twin) -<br />

Breakfast and dinner are included<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


DAY DATE ITINERARY IN BRIEF ACCOMMODATION ARRANGEMENTS<br />

14 Sunday 18<br />

November <strong>2012</strong><br />

You can spend the day relaxing if you would<br />

like or participate in an excursion to<br />

Tsimanampetsota National Park. The park is<br />

located about 90 minutes from Anakao on a<br />

rough road. The park contains a beautiful<br />

saline like as well some spectacular baobab<br />

trees. This is a rare opportunity to view the<br />

flora and fauna that is so typical of this<br />

incredibly arid region.<br />

Anakao Ocean Lodge, Anakao<br />

1 x Sea View Rooms for 2 (Twin) -<br />

Breakfast and dinner are included<br />

15 Monday 19<br />

November <strong>2012</strong><br />

Today you will take the boat back to Tulear<br />

where you will spend the night. If time<br />

allows you will have the opportunity to visit<br />

the Arboretum, a showcase of the flora of<br />

this region.<br />

Hotel Victory, Tulear (Toliara)<br />

1 x Standard for 2 (Twin) - Breakfast<br />

and dinner are included<br />

16 Tuesday 20<br />

November <strong>2012</strong><br />

You have a very long day today. You will be<br />

taken to Tulear Airport and fly to Tana. You<br />

will check onto an international flight to<br />

Nairobi. On arrival in Nairobi you will clear<br />

customs and buy a visa - U$25. You will be<br />

met by our agents who will take you to the<br />

Carnivore Restaurant for an evening meal.<br />

After enjoying the meal you will return to<br />

the airport and check in for your<br />

international flight to the UK.<br />

Overnight on aircraft<br />

17 Wednesday 21<br />

November <strong>2012</strong><br />

You will arrive back in the UK early in the<br />

morning.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Chameleon, Andasibe-Mantadia National Park, <strong>Madagascar</strong><br />

TOUR PRICE<br />

Arrangements as specified per person £3870<br />

Single Supplement £800<br />

Per person deposit required to confirm these arrangements £730<br />

The deposit required is detailed above and relates to the itinerary detailed in this quotation. In most cases the<br />

deposit is 15% of the total cost or £200 per person (whichever is the greater), however in some instances a larger<br />

deposit is required in order to secure particular services. Please refer to the Important Information booklet and<br />

booking form for further details on our Terms and Conditions. Please note if you confirm your booking within 60<br />

days of your departure date full payment is required at the time of booking.<br />

AUDLEY PRICE POLICY<br />

We are confident that we offer excellent value for money and constantly monitor our prices to ensure we remain<br />

competitive. If another company quotes what appears to be a lower price then we are happy to review our price<br />

with you, however, in our experience when we examine alternative quotations we invariably find differences in the<br />

arrangements. These may be subtle or more fundamental, but the impact these can have on your enjoyment is<br />

considerable. If you are able to provide a copy of the other proposal (with the name of the tour operator omitted<br />

if you prefer) we will compare the arrangements and forward a detailed reply to you.<br />

NOT INCLUDED IN THE PRICE<br />

• Local airport departure taxes - payable locally on<br />

each departure.<br />

• Where applicable, locally payable car hire related<br />

charges including optional excess reduction.<br />

• Items of a personal nature such as laundry, drinks,<br />

etc.<br />

• Meals not indicated within your itinerary.<br />

• Tips for your guide and driver (discretionary).<br />

• Any camera or video fees at any sites.<br />

• Entrance fees and other costs when on 'free time’<br />

• <strong>Travel</strong> Insurance<br />

QUALITY OF SERVICE<br />

Most companies claim to offer first class service, but very few genuinely set out to achieve it. At <strong>Audley</strong> we are<br />

wholeheartedly devoted to offering you first class service from the moment we start planning your trip until after your<br />

return. If you feel that our standards at any time drop below your expectations or you have any suggestions about how<br />

we could improve our service, then please contact the Africa Safari Manager, Ruth Milligan on 01993 838 503 or e-<br />

mail ruth.milligan@audleytravel.co<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


VISAS<br />

Kenya<br />

Visas are required for adults for entry into Kenya but not currently for children. We do advise<br />

that these are obtained in advance about 6 weeks prior to departure. <strong>Audley</strong> can pre-arrange<br />

visas for you at a cost of £52 per person and it is also possible to arrange them yourselves<br />

through the Kenya High Commission (www.kenyahighcommission.net/visas). However, it is<br />

also possible to get your visas on arrival for U$25 (please note that only new US dollar notes<br />

will be accepted, none that are damaged or torn & having the correct change is highly<br />

recommended).<br />

If you are getting your visas on arrival which is the cheapest option, do ensure your passport<br />

is valid for at least another 6 months after your date of departure from Kenya and you have<br />

at least 2 blank pages. Do also be prepared to queue for a while on arrival so if your itinerary<br />

has a tight connection we recommend getting your visa in advance.<br />

Please also note that if you have visited a yellow fever country, or are transiting through a<br />

yellow fever country on your way in to Tanzania, you will need to present your yellow fever<br />

certificate on arrival in Tanzania.<br />

<strong>Madagascar</strong><br />

Visas are required for <strong>Madagascar</strong>, however until further notice, these can be obtained free<br />

of charge on arrival in Antananarivo.<br />

Please note that if you have visited a yellow fever country, or are transiting through a yellow<br />

fever country on your way in to <strong>Madagascar</strong> you may need to present your yellow fever<br />

certificate on arrival in <strong>Madagascar</strong>.<br />

Important Note: We cannot under any circumstances guarantee that your visa application for any country will be<br />

accepted. However, in our experience refusals are extremely rare. Visa information is given in good faith and is<br />

accurate to the best of our knowledge.<br />

TRAVEL INSURANCE<br />

It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for predeparture<br />

cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel<br />

your trip for an insured reason such as illness or serious accident.<br />

We strongly recommend that you and all members of your party are adequately insured, protecting against<br />

unforeseen circumstances that could otherwise spoil your travels. Cover should include emergency medical<br />

expenses, personal accident and repatriation. In addition, we strongly recommend that you include baggage,<br />

personal liability and cancellation cover.<br />

We are working with Endsleigh Insurance Services Limited to offer you a range of excellent single and multi-trip<br />

policies. These include:<br />

• Personal accident cover<br />

• Repatriation cover<br />

• Baggage cover<br />

• Personal liability cover<br />

• Overseas legal expenses<br />

• Cancellation or curtailment charge cover<br />

These policies also cover over 80 sports and activities as standard and you can add cover for more adventurous<br />

activities such as white water rafting up to grade 4, trekking up to 6,000 metres and scuba diving up to 40<br />

metres, to name a few.<br />

This is only a summary of the cover provided. The policy document can be read in full on Endsleigh’s website,<br />

which can be accessed by following the link below.<br />

To receive a quote and to book your travel insurance online please go to www.endsleigh.co.uk/<strong>Audley</strong><strong>Travel</strong> or<br />

call our dedicated team at Endsleigh on 0800 028 0063. Please let them know you are travelling with <strong>Audley</strong> when<br />

you call them for a quote.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


HOW TO BOOK<br />

If you are happy with the arrangements outlined within this itinerary and would like to book, please forward your<br />

completed booking form and the deposit specified above. If you would like to revise the itinerary, feel free to<br />

contact me and I can prepare another version which will hopefully match your requirements. The deposit can be<br />

paid by cheque, bank transfer or credit / debit card. Please make cheques payable to <strong>Audley</strong> <strong>Travel</strong>.<br />

On occasions, we may be asked by suppliers to make payment to them earlier than normal. Such requests may,<br />

for example, be made in order to secure flights, accommodation and other services during periods of peak<br />

demand. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may<br />

result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make<br />

payment of the requested sum within a stipulated period and prior to balance due date. We will of course<br />

endeavour to avoid doing so if we can. Any such part payment will be treated as part of your deposit for the<br />

purposes of our terms and conditions.<br />

PAYMENT BY CREDIT CARD<br />

Please note that we do not charge a fee on deposit payments by credit card, except when a deposit is more than<br />

15%. In this situation a charge will apply. Credit card fees are detailed on the booking form. We charge a credit<br />

card fee due to the high fees charged to tour operators by the credit card companies. We have chosen to make<br />

this transparent rather than including it within the trip price. You may therefore wish to pay the balance by bank<br />

transfer, debit card or personal cheque.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


WHY TRAVEL WITH US<br />

REPUTATION & QUALITY<br />

Well over 80% of our clients have travelled with us in<br />

the past or have had <strong>Audley</strong> recommended to them.<br />

When you book with us you are assured of quality<br />

arrangements if only for the fact that we simply cannot<br />

afford to risk our excellent reputation. Our service has<br />

been recognised by the readers of well-known<br />

publications including the Guardian & Observer, the<br />

Daily Telegraph and Wanderlust magazine, where we<br />

have consistently featured in their ‘best tour operator’<br />

awards for a number of years.<br />

PERSONAL SERVICE<br />

We are committed to offering you a very personal<br />

service, with all your arrangements being handled by<br />

one country specialist. They will remain your one point<br />

of contact and will take responsibility for the smooth<br />

operation of your trip. They are supported by a team of<br />

specialists for that region and a professional<br />

administration and management team.<br />

From the moment you contact us, we are here to<br />

answer your questions accurately and honestly, be<br />

they about specific arrangements or any more general<br />

queries you may have. We are experienced travellers<br />

with a thorough and in-depth knowledge of our<br />

specialist destinations, and the benefit of this<br />

experience is yours throughout. When we do not know<br />

the answer to a question we will endeavour to find out<br />

and get back to you as soon as possible.<br />

QUALITY SERVICE WHEN YOU ARE TRAVELLING<br />

We take a good deal of care when choosing our travel<br />

partners overseas, taking into account their quality of<br />

service, guides and vehicles. We have built up many<br />

long-standing relationships, ensuring that they deliver<br />

the level of service demanded by <strong>Audley</strong> clients. Our<br />

local guides and drivers, where appropriate, are the<br />

people you will meet. In many cases we know them<br />

personally, in all cases we ensure that they are of the<br />

highest calibre. They are there to do much more than<br />

show you specific sights and provide factual<br />

information. They will be able to tell you about local<br />

life, culture, cuisines and customs; and, where<br />

applicable, act as translator. In certain parts of the<br />

world a specialist guide is more appropriate, for<br />

example, a wildlife expert.<br />

A SMOOTH JOURNEY<br />

We have procedures in place for dealing quickly and<br />

efficiently with mishaps from minor flight time<br />

alterations to more fundamental changes. If problems<br />

do occur we will rapidly rearrange your itinerary to<br />

make best use of your time given the changed<br />

circumstances, not simply cancel part of your trip or<br />

leave you sitting in an airport waiting for hours for a<br />

rescheduled flight. Importantly, in these situations we<br />

will do everything possible to minimise any extra costs<br />

involved – in the vast majority of cases no extra<br />

charges will be made. If a problem does occur while<br />

you are travelling you can contact us on our 24 hour<br />

number. We will do everything in our power to rectify<br />

the problem immediately rather than allow it to spoil<br />

your trip.<br />

DETAILED TRAVEL DOCUMENTS<br />

Approximately two to three weeks before you travel we<br />

will send you all your travel documents presented in a<br />

convenient travel organiser. As well as your full<br />

itinerary and air tickets, there will also be additional<br />

information such as recommended restaurants and<br />

practical tips. A few days before you travel your<br />

specialist will call you to have a final talk through your<br />

itinerary and answer any last minute questions you<br />

may have.<br />

RESPONSIBLE TRAVEL<br />

We have a firm commitment to minimising<br />

the environmental and social impact of<br />

travel, and strive to ensure that a visit<br />

from an <strong>Audley</strong> client has a positive effect<br />

on the destination. We have a<br />

firm commitment to the principles of ‘responsible<br />

travel’ and have been awarded AITO 5 star status (the<br />

highest achievable) for our policies and practises. We<br />

continue to work with AITO, and a number of other<br />

bodies, to improve our policies. For more details<br />

please refer to our website (www.audleytravel.com/rt)<br />

where you will find details of our responsible travel<br />

policy and also our <strong>Travel</strong>lers’ Code. If you are<br />

particularly interested in these issues and wish to<br />

incorporate them into your itinerary, please do not<br />

hesitate to contact your country specialist:<br />

tom.weston@audleytravel.com<br />

LEGAL LIABILITY<br />

We are a UK company and hence must fully comply<br />

with English law. When booking with us you can rest<br />

assured that your arrangements are carefully planned<br />

as we have a reputation to maintain and are legally<br />

liable for any omissions or negligent acts. You may not<br />

find you have this level of reassurance if you make<br />

your own travel arrangements independently.<br />

First class guides<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


CHARITY SUPPORT<br />

<strong>Audley</strong> has been supporting carbon reduction projects through Friends of Conservation since 2005 and in<br />

addition to this each individual department also supports a charity of their choice with a yearly financial<br />

donation. This charity is one that is close to their hearts and the team often chooses to fundraise to add to this<br />

amount. Please ask your specialist if you would like to find out more as in most instances they will have visited<br />

the charity themselves, or one of their colleagues will have.<br />

THE MARA RIANDA CHARITABLE TRUST<br />

Our friend and former colleague Ariana Grammaticas left <strong>Audley</strong> in 2007 to return to her home country of Kenya.<br />

In early 2008 she wrote to us about The Mara Rianda Charitable Trust. Set up by Richard Long, who visited Kenya<br />

in 2004, it supports the school and community in the wider Mara area. All the money Richard raises is used to<br />

provide this support, and he covers administration costs himself. So far the Trust has installed a borehole to<br />

supply fresh water, built five new classrooms provided bursaries for exceptional students to go to secondary<br />

school and paid the salary for one teacher. Though much has been achieved, there is always much more that can<br />

be done!<br />

Children drinking at the muddy spring ©Richard Long<br />

AUDLEY AND THE MARA RIANDA CHARITABLE TRUST IN THE FUTURE<br />

We initially became involved with The Mara Rianda Charitable Trust to help with its aim to bring clean drinking<br />

water to the children of Aitong Primary School, who were previously drinking from a muddy spring. Complications<br />

arose when it was discovered that the spring that the trust had hoped to tap for clean water dried up for three<br />

months of each year. After several meetings with the Maasai elders, it has now been agreed that the water can be<br />

taken from the main spring at Aitong village and be pumped over 1 kilometre to the school. This project is<br />

nearing completion, aided by donations from <strong>Audley</strong> and other organisations. Following on from this great<br />

success, Richard’s next aim is to install more latrines, new solar lighting, a new kitchen and rainwater harvesting<br />

equipment back at Mara Rianda Primary School. We are proud to support The Mara Rianda Charitable Trust, and<br />

look forward to supporting these excellent projects in the future.<br />

If you would like further information please speak to your Africa specialist on 01993 838 500. Alternatively, if you<br />

are going to Kenya and staying at any of the Governor’s Camps in the Masai Mara, do ask the staff to take you to<br />

visit!<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Frog, Andasibe-Mantadia National Park, <strong>Madagascar</strong><br />

YOUR ITINERARY IN DETAIL<br />

Monday, 05<br />

November <strong>2012</strong><br />

LONDON TO NAIROBI<br />

Kenya Airways flight - Flight No: KQ101 - Dep: 2000 - Arr: 0630 - (next day); Class:<br />

Economy class; Non-stop flight;<br />

Tuesday, 06<br />

November <strong>2012</strong><br />

NAIROBI TO ANTANANARIVO<br />

Kenya Airways flight - Flight No: KQ756 - Dep: 0820 - Arr: 1140 - (same day); Class:<br />

Economy class; Non-stop flight;<br />

<strong>Madagascar</strong> Introduction<br />

<strong>Madagascar</strong> is situated about 400km off the coast of Africa, south of the Equator. This<br />

huge island country is roughly 2.5 times the size of Great Britain and contains a rich variety<br />

of environments ranging from open plains, deciduous forests, dense rainforest, white sand<br />

beaches and lofty mountains. Cut off from mainland Africa for millions of years, the<br />

island's flora and fauna has evolved into unique species including 150,000 forms of life<br />

which are found nowhere else in the world, the most famous of which are the numerous<br />

species of lemurs.<br />

A trip around <strong>Madagascar</strong> is very different to a safari on mainland Africa. <strong>Madagascar</strong> is an<br />

undeveloped country and tourism is very new. Therefore, for any trip to <strong>Madagascar</strong> it is<br />

important to take both a sense of humour and adventure. Camps and lodges are full of<br />

character however they are not like the slick efficient camps you find on mainland Africa.<br />

The Madagascan people are friendly and welcoming but there may well be a language<br />

barrier as English is not always widely spoken. It is useful to have a basic grasp of French<br />

and take a phrase book.<br />

All internal flights are operated by Air <strong>Madagascar</strong> who have a reputation for delayed and<br />

cancelled flights. When flight changes happen it can seriously disrupt an itinerary as there<br />

is in some case no other flights or means of onward transport for the next 2-3 days. Air<br />

<strong>Madagascar</strong> have dramatically improved in recent years and over the past year we have<br />

found cancellations and changes to be an issue in less than ten percent of our clients’<br />

itineraries, however it is still a risk. If flight problems do occur <strong>Audley</strong> and our ground<br />

agents will discuss the possible options with you and make new arrangements for you.<br />

Please be aware however that this can incur additional costs. If you have any queries<br />

about this please do ask your specialist for more information.<br />

The advantage of travel in <strong>Madagascar</strong> is that you are seeing a country that will not remain<br />

like this for long. At <strong>Audley</strong> we love the fact that every hotel is totally different, there are<br />

no chains here. We find the guides fascinating, wildlife exciting and we love to see a<br />

country before it has been properly ‘discovered’ by the masses. We think that now is the<br />

time to enjoy it, revel in the chaos, the colour and the wildlife, before others arrive. We<br />

have always found the people very welcoming, and as long as you have patience, a<br />

willingness to dust off your O Level French and some sign language you will have a trip you<br />

will never forget.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


<strong>Madagascar</strong>'s Central Highlands Introduction<br />

Running down the spine of <strong>Madagascar</strong> are the Hauts Plateaux, or the Central Highlands.<br />

This is a spectacular area with mountains, ravines, hills and valleys. It is a relatively<br />

populated area and driving through the mountains you will see villages on hilltops with tall<br />

clay houses with thatched roofs. Some streets are cobbled and zebu cattle are plentiful as<br />

farming is prolific in the area.<br />

There are a number of towns in the Central Highlands not least the capital Antananarivo or<br />

Tana as it is commonly known. Set on a series of hills it has a fascinating atmosphere with<br />

French, Malagasy and Asian influences.<br />

The common way to explore the Central Highlands is by car, starting in Tana and then<br />

driving south all the way to Fort Dauphin or Tulear on the south coast. Places of interest<br />

along the way include Ampefy, 60 miles south of Tana and a volcanic region characterized<br />

by spectacular waterfalls and geysers. Further south, the town of Antsirabe is a town<br />

renowned for local handicrafts and its thermal spa. Also in the Central Highlands you find<br />

Andringitra National Park and Isalo National Park. Just below the highlands in the rainforest<br />

belt is Ranomafana.<br />

The central highlands are wonderful to explore by car and driving along you will pass many<br />

towns and villages. In the area surrounding Tana the majority of people are Merina, whose<br />

name means 'those from the country where one can see far'. The Merina are considered to<br />

be the most Asian of the Malagasy ethnic groups in terms of their physical characteristics<br />

and culture and many are rice farmers. It is common to see zebu-cattle aerating the fields<br />

and farmers sowing, reaping and grinding their rice.<br />

South of the Merina kingdom you find the Betsileo people. They are reputedly the best<br />

farmers in <strong>Madagascar</strong>, building rice terraces on the slopes of steep hills similar to those of<br />

Indonesia or the Philippines.<br />

South of the Betsileo live the Bara who are divided into five clans in the dry regions at the<br />

southern end of the central highlands. They keep large herds of zebu cattle and are the<br />

most pastoral people in <strong>Madagascar</strong>; they also have a reputation of being valiant warriors.<br />

Antananarivo Introduction<br />

Antananarivo is the capital of <strong>Madagascar</strong>. It is located in Antananarivo Province, and is<br />

most commonly known by its colloquial short-hand form Tana. It is situated in the centre<br />

of the island length-wise, and 90 miles away from the eastern coast. The city occupies a<br />

commanding position, being built on a series of hills. In years gone by the king used to<br />

occupy his palace on the tallest hill and from there he would look down over the smaller<br />

hills where all his wives lived. The city grew from there and modern day Tana now sprawls<br />

across the hills in a disorganised but not totally unattractive fashion.<br />

Looking down from the plane window as you approach you can see clusters of red clay<br />

houses and steepled churches on hilltops and a mosaic of fields. Dotted in the empty<br />

countryside are the white concrete Merina tombs from where the dead will be exhumed in<br />

the famadihana ceremony.<br />

Driving into town from the airport is fascinating. Whilst there is no doubt that you are in a<br />

working African city it is one of the more attractive ones. Taxi-brousses zip along the roads<br />

that are also home to zebu-carts, people pushing home-made wheelbarrows, street traders<br />

selling everything from bananas to brooms and more. The city is interspersed with paddy<br />

fields where zebu graze and cattle egrets mix with ducks and chickens. There are old<br />

colonial houses, cobbled streets, modern office blocks and grand French state houses. The<br />

city is very vibrant, very alive and has totally chaotic traffic and yet somehow it manages to<br />

look serene in the light of the sunset.<br />

Antananarivo was founded in about 1625 by King Andrianjaka and takes its name (the City<br />

of the Thousand) from the number of soldiers Andrianjaka assigned to guarding it. Until<br />

1869 all buildings within the city were of wood or rushes, but even then it possessed<br />

several timber palaces of considerable size. The city was captured by the French in 1895<br />

and incorporated into their <strong>Madagascar</strong> protectorate. Since the French conquest, good<br />

roads have been constructed throughout the city, broad flights of steps connect places too<br />

steep for the formation of carriage roads, and the central space, called Andohalo, has<br />

walks and terraces, flower-beds and trees.<br />

Tana is one of the more attractive capitals in the developing world. In the evening sunshine it is<br />

particularly delightful with brightly coloured houses stacked up the hillsides, purple jacarandas and<br />

violet bougainvillea against the sky. Rice paddies are tended right up to the edge of the city and zebucarts<br />

rumble along the roads on the outskirts of town. As with all African cities the traffic can be<br />

interesting to say the least - we have found that the best thing to do is just not to look at the roads but<br />

instead let your driver navigate them, whilst you admire the scenery!<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Market in Antananarivo, <strong>Madagascar</strong><br />

IVATO AIRPORT TO IVATO<br />

<strong>Group</strong> transfer with driver and guide<br />

The group will be driven from the airport into the Ivato Area of town, a quiet suburb nearby<br />

the airport. On arrival at your hotel your driver will assist you with your check-in.<br />

Relais des Plateaux, Antananarivo<br />

Breakfast is included<br />

Wednesday, 07<br />

November <strong>2012</strong><br />

ANTANANARIVO TO ANDASIBE<br />

group transfer with driver and guide<br />

The group will be driven from Tana to Andasibe. This journey takes between around 4 hours<br />

depending on traffic. You will cross the city of Tana first as the road to Andasibe is on the<br />

opposite side of town to the airport. Going through Tana you'll see paddy fields, zebu<br />

cattle, lively markets and all sorts of houses from faded colonial buildings to tiny huts. The<br />

traffic can be terrible with taxi-brousses, trucks, cabs and zebu carts all jostling for space.<br />

The Tokyo roundabout signals the end of Tana and you are then into beautiful rolling<br />

countryside. The drive is very picturesque as you pass through numerous small villages,<br />

paddy fields and forests. You'll see tiny stalls at the side of the road selling fruit so and<br />

there are plenty of beautiful photo opportunities and your driver will be happy to stop for<br />

you to take pictures. The road is pretty good, although it does have its fair share of<br />

potholes. The last half hour is on dirt track and will be much slower but the scenery and<br />

mountain air are wonderful.<br />

The Lowland and Montane Rainforests of Eastern <strong>Madagascar</strong><br />

Introduction<br />

The Eastern rainforests stretch from the tiny town of Iharana on <strong>Madagascar</strong>'s northeast<br />

coast to Fort Dauphin in the southeast tip of the country. As the name suggests they lie<br />

along the east coast, stretching along a long band known as the <strong>Madagascar</strong> Sylva. In years<br />

gone by these rainforests used to stretch continuously, however logging and slash & burn<br />

farming has fragmented them. Fortunately, much forest still remains and this forest is the<br />

most beautiful primary rainforest you will find anywhere on earth.<br />

At the coast the rainforest is lowland forest, beautiful thick vegetation dropping to idyllic<br />

sandy beaches. As the clouds sweep in off the sea they drench the forests with around<br />

3,500mm of rain each year. Much of this rain falls between January and March, however you<br />

can expect sudden downpours all year round. Once the rain clears, the sun comes out and<br />

the light flooding down between the leaves makes the forest magical.<br />

Lowland forest reserves include Masoala & Nosy Mangabe. The forests here are<br />

unparalleled in beauty. The thick vegetation is made up of huge trees with buttress roots,<br />

saplings, palms, lianas, ferns, orchids, mosses and more. Streams weave in and out of the<br />

trees and over moss covered boulders and the ground is covered in a thick spongy leaf<br />

litter. The forests are bursting with life. Walking along the narrow paths you encounter<br />

beautiful butterflies, chameleons, snakes, frogs and lemurs. Vasa parrots can be heard<br />

calling and if you look carefully you may spot the tiny <strong>Madagascar</strong> kingfisher.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


As you leave the coast and the land rises the forest turns to montane rainforest (800m to<br />

1,300m). Reserves that protect montane rainforest include Perinet, Amber Mountain and<br />

Ranomafana. Drenched by the rain but at a higher altitude the forest is still dense and<br />

bursting with life but with subtle differences. Bamboo is more common here and trees tend<br />

to have smaller tougher leaves. Mosses and epiphytes are abundant and shrubby<br />

undergrowth flourishes as more light filters through the trees. There are waterfalls and<br />

streams pouring down the mountainside. The climate is wet and you can expect a<br />

drenching at any time, however it is cooler and less humid than the coast. Wildlife is<br />

abundant with many lemur species, frogs varying in size from 6mm to 16cm, brightly<br />

coloured chameleons and much more.<br />

Andasibe-Mantadia National Park Introduction<br />

This area can cause confusion as it has so many names. The park is made up of two<br />

protected areas - the Analamazaotra (pronounced An-al-a-mazoo-tra) Reserve which is also<br />

known as Perinet and/or Andasibe which are the French and Malagasy names of the nearest<br />

town. The second protected area is the Mantadia National Park and this is located about<br />

40 minutes away from Perinet and fortunately only has the one name. Analamazaotra is the<br />

place to see and hear the indri, while down the road in Mantadia you find the diademed<br />

sifaka and black & white ruffed lemur.<br />

The Andasibe-Mantadia Calendar<br />

January, February and March are the cyclone season and therefore not a good time to visit.<br />

During April and May the reserve enjoys typical tropical weather with showers interspersed<br />

with sunshine. As it is warm, the lemurs are active during this time. From June to August<br />

the parks experience their winter and the cooler temperatures lead to the wildlife being<br />

less active. From September to December the rainfall is low and lemur viewing is good. The<br />

area receives 1700mm of rain so you can expect rain showers all year round. However,<br />

luckily the fauna is used to the rain and thus you can see wildlife all year round.<br />

Indri, Andasibe-Mantadia National Park, <strong>Madagascar</strong><br />

NIGHT WALK BY ANDASIBE NATIONAL PARK<br />

shared excursion with an English speaking guide<br />

Despite the National Parks and the Perinet Reserve being closed in the evenings it is still<br />

possible to see some of the nocturnal species by means of a night walk, accompanied by a<br />

local guide. The walk takes place along the main road that runs along the edge of the<br />

reserve; there are few cars at this time of the evening and therefore the only traffic you are<br />

likely to come across is other night walkers wielding torches! The road makes for easy<br />

walking and the proximity to the vegetation will mean that you are likely to spot something.<br />

Dwarf lemurs, woolly lemurs and mouse lemurs are commonly spotted as well as different<br />

species of frogs, chameleons and lots of insects. Your guide should provide you with a<br />

strong torch, but we still strongly recommend taking your own head torch with you. This<br />

will enable you to have a larger pool of light to catch glimpses of twinkling eyes and then<br />

you can focus in on the particular animal with the one provided or with the help of your<br />

guide's torch. The walk is easy, and a really nice way to spend an evening it should last<br />

about an hour.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Parson's chameleon<br />

Vakona Forest Lodge, Andasibe-Mantadia National Park<br />

Breakfast and dinner are included<br />

Thursday, 08<br />

November <strong>2012</strong><br />

DAY EXPLORING ANDASIBE-MANTADIA NATIONAL PARK<br />

shared excursion with English speaking guide<br />

The main draw to the Perinet Reserve is the chance of seeing and hearing the indri, the<br />

largest surviving lemur species. The indris are only found in this national park and<br />

therefore have lots of visitors and at times the park can be busy, but these rarities are still<br />

well worth a visit! The best way to visit the park and the indris is on foot in the early<br />

morning as this is when they are most active and are most likely to be calling, a very eerie<br />

noise that can be heard up to 3 kilometres away. You will have a guide at your disposal for<br />

the day to enjoy walks in the National Park.<br />

Everyone who enters the park has a pretty good chance of seeing the indri as they are fairly<br />

habituated and the guides are good at finding them. As well as the indris there are lots of<br />

other lemur species in the reserve including brown lemurs and possibly the elusive<br />

diademed sifaka alongside lots of other animal species and beautiful forest to enjoy<br />

walking through.<br />

Vakona Forest Lodge, Andasibe-Mantadia National Park<br />

Breakfast and dinner are included<br />

Friday, 09<br />

November <strong>2012</strong><br />

DAY EXPLORING MANDADIA NATIONAL PARK<br />

shared excursion with your guide<br />

Located further away from the town of Andasibe means that the national park of Mantadia<br />

receives relatively fewer visitors. It takes around 1 hour to drive there. The trails are more<br />

rugged compared to the Perinet reserve, however for the wildlife enthusiast, you will be<br />

well rewarded. The park covers an area of 10,000 hectares and there are a handful of well<br />

constructed trails, so visitors will need to be prepared for an active search for the wildlife.<br />

The park is a home to the red bellied lemur and black & white ruffed lemur, neither of<br />

which are found in the Perinet reserve. The Park also has some great bird watching<br />

opportunities with the scaly ground-rollers and red breasted coua being just two that<br />

reside in the park.<br />

Vakona Forest Lodge, Andasibe-Mantadia National Park<br />

Breakfast and dinner are included<br />

Saturday, 10<br />

November <strong>2012</strong><br />

ANDASIBE TO ANTSIRABE<br />

group transfer with driver and guide<br />

Your driver will take the group from Andasibe to Antsirabe. This is a relatively long drive,<br />

taking around 6 hours. However, there is plenty to look at along the way- rolling hills and<br />

terraced rice paddies, as well as lots of little farming villages. If you would like to stop<br />

during the journey to stretch your legs, take photographs or to visit some of the road-side<br />

stalls, do ask your driver.<br />

Antsirabe Introduction<br />

A few hour's drive south of Antananarivo, Antsirabe, is a cool and bustling town founded<br />

by Norwegian missionaries. Today it is home to the Merina people, but the legacy of<br />

colonial times can still be seen in the town's wide, leafy boulevards and grand public<br />

buildings. Arriving in town, you will also notice the hundreds of pousse-pousses racing<br />

along the town's streets, all brightly coloured, and each with their own name and number<br />

plate!<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


While most people only spend the night here on their journey along RN7, Antsirabe is a<br />

pleasant town, with enough to do for a stay of a couple of nights. Interesting things to do<br />

in Antsirabe include a visit to the thermal baths where there is a wonderfully hot swimming<br />

pool full of people and friendly laughter. On Saturdays you can visit the market which is a<br />

huge bustling affair with one wall made up completely of barbers with small mirrors, chairs<br />

and pegs for your hat! It is possible to visit homes of craft workers or perhaps take a trip<br />

to the honey shop opposite Hotel Caleche. Here you can buy all sorts of things from<br />

eucalyptus honey to lychee jam and more.<br />

Local girl at Antsirabe, <strong>Madagascar</strong><br />

Couleur Cafe, Antsirabe<br />

Breakfast and dinner are included<br />

Sunday, 11<br />

November <strong>2012</strong><br />

ANTSIRABE TO RANOMAFANA<br />

group transfer with driver and guide<br />

The group will set off on the RN7 road to the south. Along the way you'll cross several<br />

rivers, and on a sunny day you will see the women from the villages washing clothes and<br />

laying them out on the banks to dry. The landscape is typical of the high plateau, with<br />

rolling hills, rice paddies and tiny farming villages scattered across the countryside.<br />

After a few hours you will reach the small town of Ambositra. This is the centre of<br />

<strong>Madagascar</strong>'s wood carving industry; even the houses have ornately carved wooden<br />

balconies & shutters. If you feel like stretching your legs, this is a good place to break<br />

your journey and learn more about this local craft.<br />

Heading south from Ambositra you pass into Betsileo country. The houses are built from<br />

mud and thatch rather than the ornate wood and brick buildings you see further north.<br />

Like the Merina of the high plateau, the Betsileo are enthusiastic rice farmers, so you will<br />

pass plenty of paddy fields in the valleys, with steep hills studded with granite boulders<br />

rising above. The road winds through a number of villages, where you will see the Betsileo<br />

at the market, in the fields, or herding zebu, many wearing straw hats, with lambas flung<br />

over their shoulders. From Ambohimahasoa it is around half an hour to Ranomafana. As<br />

the vegetation grows denser and the leaves greener, you will know you are soon to arrive in<br />

the rainforest.<br />

The drive will take around 6 hours, however this will depend on the number of stops you<br />

make.<br />

Ranomafana National Park Introduction<br />

In colonial times, visitors flocked to the small town of Ranomafana to take water at its<br />

thermal springs. Today, most find the lush rainforest of the national park a far greater<br />

attraction. Bamboo thickets are mixed with moss covered trees, orchids, and tree-ferns<br />

stretching to reach the forest canopy. The Namorona River runs through the park, and the<br />

steep hillsides and towering trees are broken by tumbling waterfalls and tiny trickling<br />

streams running down to meet the river.<br />

The park was gazetted in 1991 in order to protect the golden bamboo lemur, but it is just<br />

one of twelve species of lemur in the reserve. By day it is also possible to spot the Milne-<br />

Edwards sifaka high in the trees, pairs of red-bellied lemurs, and red-fronted brown lemurs<br />

snacking on juicy millipedes. Also present are black-and-white ruffed lemur, and greater<br />

and eastern grey bamboo lemurs. At night visitors may see the greater dwarf lemurs, woolly<br />

lemurs, sportive lemurs, and tiny brown mouse lemurs leaping from tree to tree. The<br />

extraordinary looking nocturnal aye-aye can also be found in the park, but sightings of it<br />

are very rare.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


For keen birders, the park has a huge amount to offer, with over a hundred different bird<br />

species. Thirty-six of these are endemic to <strong>Madagascar</strong>, so it's certainly worth keeping a<br />

pair of binoculars handy; a flash of colour amongst the trees could be a sunbird asity, a<br />

flicker of movement on the forest floor a pitta-like ground roller.<br />

The Ranomafana Calendar<br />

Ranomafana is part of the Eastern rainforest belt, and as the name suggests, it is one of<br />

the wetter areas of <strong>Madagascar</strong>. It is the rain however which brings life to the forest, and<br />

the wettest months to visit can be some of the most rewarding. The main rainy season is<br />

from mid November till around March. This is a wonderful time to spot frogs- they are best<br />

seen in hopping on the forest floor or sheltering amongst pandan leaves by day, and heard<br />

calling to one another by night. This is also an excellent time to see orchids in flower.<br />

February to April is when the guava trees bear fruit and red bellied and red fronted brown<br />

lemurs are frequently to be found snacking here. On the downside, the steep pathways of<br />

Ranomafana are harder to navigate during the rains, and it is particularly important to keep<br />

an eye out for leeches at this time. April and May are drier months, while the winter rainy<br />

season comes in June and July. During these two months, look closely at the sifakas; you<br />

may well see tiny heads peeking out, as newborns cling to their mothers' stomachs. The<br />

warmer months between September and January are when the birds and the animals of the<br />

forest are most lively. Red bellied, mouse, and red fronted brown lemurs tend to have their<br />

young in November and December, while the bamboo lemurs give birth during December<br />

and January. Birds are at their most busy and flirtatious during the breeding season of<br />

September and November, and the forests reptiles come out to bask in the summer heat.<br />

Red bellied lemur, Ranomafana National Park, <strong>Madagascar</strong><br />

Setam Lodge, Ranomafana National Park<br />

Breakfast and dinner are included<br />

Monday, 12<br />

November <strong>2012</strong><br />

WALKING IN RANOMAFANA<br />

shared excursion with your guide<br />

Walks in Ranomafana are a good opportunity to see lemurs feeding amongst the trees in<br />

the morning or snoozing later in the day. The main paths are fairly well maintained, but<br />

often steep, so you will need to be fairly fit to get the most out of your walk. You may also<br />

find yourself heading off piste for particularly special sightings of lemurs. At times your<br />

guide may leave you in the forest for a few minutes to catch your breath and enjoy the<br />

birdsong. Meanwhile, he will be racing all over the hillside in search of lemurs. Red bellied<br />

and red-fronted brown lemurs are most often spotted, but you also have a good chance of<br />

seeing golden and greater bamboo lemurs as well as sifakas.<br />

Night walks are also an option at the park. These follow a fairly set pattern, as you walk up<br />

and down the road adjacent to the park (the park itself is closed at night time). During the<br />

night walk your guide will be on the look out for mouse lemurs, which are the smallest<br />

species of lemur and chameleons which turn white in the dark, so are more easily seen than<br />

in the daytime when their colour changes and they are camouflaged. As all of the night<br />

walks focus around this one area, it can get busy.<br />

Setam Lodge, Ranomafana National Park<br />

Breakfast and dinner are included<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Tuesday, 13<br />

November <strong>2012</strong><br />

RANOMAFANA TO AMBALAVAO<br />

group transfer with driver and guide<br />

Driving from Ranomafana to Ambalavao takes around four hours. For the first half an hour<br />

or so the road twists and turns through the rainforest and plantations of pine and<br />

eucalyptus trees. The road then opens out into terraced farmland and rice paddies<br />

studded with the occasional village. At Alakamisy the road joins RN7, taking you down to<br />

Fianarantsoa (commonly known as Fianar). Although not a particularly attractive town, this<br />

is a good place to break your journey, stopping to buy water, petrol and snacks and stretch<br />

your legs. After Fianar the hillsides become more barren, and enormous granite boulders<br />

jut through the grassy slopes. The views are most breathtaking just before Ambalavao,<br />

where the road turns a corner and drops down, leaving you with incredible views across<br />

the countryside to the hills beyond.<br />

Ambalavao Introduction<br />

Ambalavao is a small town, typical of the Central Highlands. The old part of town has<br />

wooden balconies with elaborate carvings, tiled roofs and people carrying pails of water.<br />

The town is known for its paper making and is the home of the Malagasy 'Antaimoro' paper<br />

which is papyrus based paper with wild flowers in. You can visit the factory which is mostly<br />

flowerbeds and have a small tour and visit the shop. Another local produce is silk and you<br />

can learn more about the interesting production methods, this is also a great opportunity<br />

to support this local craft. There is a lively cattle market on Thursdays on the outskirts of<br />

town. This starts at 3am so you are unlikely to see the beginning but you will see a large<br />

number zebu and herdsmen on the roads.<br />

Ambalavao, <strong>Madagascar</strong><br />

EXPLORING ANJA PARK<br />

shared excursion with your guide<br />

Anja is a community owned park, so the local people benefit directly from people who pay<br />

to visit the park. The park covers and area of 50 hectares and there are some superb views.<br />

The main attraction are the 40 different families of ring tailed lemurs that call the park<br />

home. The region is sacred to the Betsileo who have always considered it 'fady' (meaning<br />

unlucky or frowned upon) to hunt lemurs, allowing them to flourish.<br />

Hotel aux Bougainvillées, Ambalavao<br />

Breakfast and dinner are included<br />

Wednesday, 14<br />

November <strong>2012</strong><br />

AMBALAVAO TO ISALO NATIONAL PARK<br />

group transfer with driver and guide<br />

Leaving Ambalavao you'll head south west towards Isalo, passing huge granite rocks jutting<br />

through the grassy plains. The largest of these is the "Gateway to the South", and beyond<br />

this you'll see the landscape and house change as you pass from Betsileo to Bara country.<br />

After around two-and-a-half hours you will come to Ihosy, the capital of the Bara tribe.<br />

This is a good place to stop to break your journey before continuing south. From here it<br />

takes another hour and a half to Isalo, crossing the empty savannah of the Horombe<br />

Plateau. In the hazy distance you'll see sandstone cliffs rising from the plains- this is the<br />

Isalo Massif.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Spiny Forests of the South Introduction<br />

In the far south of <strong>Madagascar</strong> there is a belt of land that is perhaps the most unusual and<br />

peculiar area in <strong>Madagascar</strong>. It stretches from Morombe in the southwest to Fort Dauphin<br />

in the southeast - spreading in an arc along the coastline. This area is arid and is dotted<br />

with euphorbias, bottle trees and elephant foot plants. It is known as <strong>Madagascar</strong>'s spiny<br />

forest.<br />

Reserves that are found in the spiny forest region include Ifaty which is on the southwest<br />

coast and has some beautiful bottle trees and Berenty, in the southeast of the country and<br />

which is famous for its lovely walks and habituated ring-tailed lemurs.<br />

Isalo National Park Introduction<br />

Isalo is one of <strong>Madagascar</strong>'s most beautiful and diverse national parks. Towering<br />

sandstone outcrops rise from parched grassy plains, which themselves fall into damp, fern<br />

covered canyons.<br />

Approaching the park, the savannah of the Horombe Plateau is home to Bara tribe, and as<br />

well as the butterflies and dragonflies that flit amongst the grasses, you may also spot<br />

grazing zebu. Higher on the massif aloes and elephant's-foot plants cling to rock face, and<br />

tapia trees are amongst the few that survive the frequent bush fires. Isalo is sacred to the<br />

Bara tribe, and amongst the rock formations piles of stones in crevices high in the cliff face<br />

mark traditional burial sites.<br />

The arid rocky landscape is broken by deep canyons, where waterfalls tumble into clear<br />

tropical pools and ferns cling to the moist rocks. In the deciduous woodland around the<br />

canyons ring-tailed and red-fronted brown lemurs can be spotted, as well as Verreaux's<br />

sifaka. Birding is also rewarding, and visitors have a good chance of spotting the endemic<br />

Benson's rock thrush.<br />

The magnificent landscape of Isalo is best seen on foot. There are hiking trails for almost<br />

all levels of fitness, and this also gives the best chance to appreciate the wildlife.<br />

Isalo Calendar<br />

From mid-November till early May the rains fall in Isalo. While it is not as wet here as<br />

amongst the rainforests of the East coast, the risks of high water and rock falls make it<br />

impossible to visit the canyons at this time. Elsewhere in the park, paths are slippery and<br />

some of the easiest walking is to be found amongst the tracks of the Horombe Plateau.<br />

The rains bring the grasslands to life, so may is the time to see rich new growth and enjoy<br />

the park at its greenest. June and July are cool months, so are ideal if you plan to do<br />

longer hikes during the day. July is also the time to watch out for young sifakas in the<br />

park. August sees Isalo in bloom, aloes sprout stems of red flowers, and yellow petals<br />

appear on the elephant's foot plants. September through till December are the warmest<br />

months in the park, and are best for seeing wildlife at their most active. Snakes bask in<br />

the warm sun, migrant birds arrive from Europe, and the lemurs give birth in September.<br />

During this summer season it extremely hot in the middle of the day, so some of the<br />

longest walks in the park are particularly challenging.<br />

Hoopoe, Isalo National Park, <strong>Madagascar</strong><br />

Le Jardin du Roy, Isalo National Park<br />

Breakfast and dinner are included<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Thursday, 15<br />

November <strong>2012</strong><br />

EXPLORING ISALO NATIONAL PARK<br />

shared excursion with your guide<br />

Hiking in Isalo is superb. Exploring the Canyon des Makis there is a chance of seeing ring<br />

tail lemurs grazing amongst the deciduous forest, and is a relatively flat and easy walk,<br />

although once in the canyon it is necessary to clamber over some rocks. More challenging<br />

is the visit to the Piscine Naturelle. The first half an hour is a steep hike up the massif<br />

wall, rewarded by breathtaking views over the rocky valleys below. A walk in this area also<br />

allows you to see the Bara burial sites in the rock face. It is useful to be aware that it is<br />

taboo to point with a straight finger at the tombs and instead the location is indicated with<br />

a curled finger aimed in the direction of the tomb. A beautiful oasis amongst the rocks, the<br />

piscine itself can be busy, but a dip in the cool water is the perfect way to relieve Isalo's<br />

heat. Another pretty, but challenging hike is through the Namaza Valley, where you can<br />

climb up to see the waterfall and the so called black and blue pools. The slippery paths<br />

lead deep into the gorge, heading over, around and through the streams.<br />

For fit walkers, there is a walk across the massif from the Piscine Naturelle to the Namaza<br />

Valley. All together this walk is about 10km and includes walking across an open flat area<br />

as well as plenty of step climbing! The Piscine Naturelle and black and blue pools provide<br />

excellent refreshment and if staying for three nights an enjoyable itinerary is to the full day<br />

loop to the Piscine Naturelle and Namaza Valley on the first day and then the shorter<br />

Canyon walk the following day with time either time to relax in the afternoon or enjoy an<br />

alternative activity such as horse riding, which can be arranged locally.<br />

For those wanting a more sedate activity, the Isalo information centre on RN7 has some<br />

interesting displays on the Bara, as well as explanations about the flora, fauna and geology<br />

of the park.<br />

In the late afternoon your guide may suggest visiting the natural rock window to watch the<br />

sunset. This can be a very busy spot, and as there are incredible views all over Isalo, we'd<br />

recommend asking your guide to take you elsewhere, or even find a quiet spot in your<br />

lodge to sit with a cold drink and watch the rocks turn orange.<br />

Le Jardin du Roy, Isalo National Park<br />

Breakfast and dinner are included<br />

Friday, 16<br />

November <strong>2012</strong><br />

EXPLORING ISALO NATIONAL PARK<br />

shared excursion with your guide<br />

Le Jardin du Roy, Isalo National Park<br />

Breakfast and dinner are included<br />

Saturday, 17<br />

November <strong>2012</strong><br />

ISALO NATIONAL PARK TO TULEAR<br />

group transfer with your driver and guides<br />

Driving from Isalo to Tulear, you'll feel as if you are in <strong>Madagascar</strong>'s wild west. The<br />

canyons and cliff faces of the park give way to grassy open plains, broken only by the<br />

occasional sapphire mining towns. Hopeful prospectors have built these towns almost<br />

overnight, and gems are for sale in every other shop. Moving on from the sapphire area<br />

you'll pass through the forest of Zombitse National park, you may be able to see white<br />

sifaka just walking along the road next to the park. The landscape becomes greener, and<br />

you'll see the first baobabs of the south. Along the drive you will pass from Bara to<br />

Saklava country, and you'll notice their large square tombs beside the road. The journey<br />

should take around fours hours in total, all of it on a good tarred road.<br />

Tulear (Toliara) Introduction<br />

Tuléar lies on the southwest coast of <strong>Madagascar</strong>, around 950 km from Antananarivo.<br />

Tulear's history is centred on St Augustine's Bay which was at first a trading post and then<br />

a hideout for pirates. The town itself is fairly modern and was designed by a French<br />

architect. It is not particularly attractive but there are numerous tamarind trees which give<br />

gentle respite from the blazing sun.<br />

There are a number of reasons to visit Tulear. There are Mahafaly and Masikoro tombs and<br />

a museum on Boulevard Philbert Tsiranana which has some fascinating marks and tomb<br />

sculptures. There is also a lively market.<br />

Finally, there are some beautiful places north and south of town where you find idyllic<br />

beaches, fringed by palms and with offshore coral reefs for snorkelling and diving.<br />

Climate<br />

From May to October the nights in Tulear can be very cold indeed. In the hotter months<br />

(November to April) everything stops for a siesta at midday from 1pm to 3pm.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Tulear (Toliara), <strong>Madagascar</strong><br />

TULEAR TO ANAKAO<br />

shared boat transfer<br />

You will have a speedboat transfer from Tulear down to Anakao. Unless you are travelling<br />

at very high tide you will be carried out to the boat by zebu cart. The transfer from Tulear<br />

to Anakao can take anything up to an hour and a half, depending on the conditions of the<br />

sea.<br />

Anakao Introduction<br />

Anakao is a Vezo fishing village around fifty kilometres south of Tulear. The terrible roads<br />

heading south make boat the best way to reach Anakao and fleets of pirogues line the<br />

shore. The inaccessibility of the village means that modern development has largely<br />

passed by Anakao. During colonial times, Anakao was a busy fishing port, and this remains<br />

the main occupation of the villagers today. Shortly after dawn each morning you'll see the<br />

fishermen putting out to sea, and tens of tiny sails flutter across the water.<br />

Anakao has some pretty beaches, and offshore lies Nosy Ve. This tiny island has a white<br />

sandy shoreline, and is home to hundreds of tropic birds. The reefs off Anakao offer good<br />

diving and surfing. While snorkelling it is possible to see a myriad of fish including surgeon<br />

fish, angel fish, butterfly fish, groupers and rays. You will also find enormous rock lobsters<br />

although shark sightings are not common. Anakao is also a good base to use for visits to<br />

Lake Tsimanampetsotsa. On the outskirts of Anakao village you will find some interesting<br />

tombs and once you are clear of the populated areas you start to see wildlife including<br />

ring-tailed lemurs, tortoises, chameleons, geckos and other lizards. Three bays south of<br />

Anakao is an area of mangrove swamp that is rewarding for birdwatchers. You can often see<br />

<strong>Madagascar</strong> plovers, flamingos, hoopoes, bee-eaters and vasa parrots.<br />

Anakao beach, <strong>Madagascar</strong><br />

Anakao Ocean Lodge, Anakao<br />

Breakfast and dinner are included<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


Sunday, 18<br />

November <strong>2012</strong><br />

EXCURSION TOTSIMANAMPETSOTA<br />

shared excursion with your guide<br />

Tsimanampetsota is a fantastic park located around ninety minutes on a rough road from<br />

Anakao. The park is home to some of the most striking dry and spiny forest in the country.<br />

The guide will take you walking through the spiny forest where you will get the opportunity<br />

to view some of the most bizarre shaped baobab trees. Some of these are reputed to be<br />

3000 years old. Nearby there are some beautiful caves, one of which harbours an endemic<br />

species of fish that is entirely blind. From the top of the ridge there are spectacular views<br />

over a saline lake that for much of the year contains a number of flamingos. Please be<br />

aware that this is one of the hottest parts of <strong>Madagascar</strong> so take a sun hat as well as high<br />

factor sun cream.<br />

Anakao Ocean Lodge, Anakao<br />

Breakfast and dinner are included<br />

Monday, 19<br />

November <strong>2012</strong><br />

ANAKAO TO TULEAR<br />

shared boat transfer<br />

A speedboat will collect you from the beach in Anakao and take you to Tulear. The journey<br />

can take up to an hour and a half depending on sea conditions. Unless it is very high tide,<br />

a zebu cart will come out to collect you from the boat and carry you and your bags to<br />

shore.<br />

Hotel Victory, Tulear (Toliara)<br />

Breakfast and dinner are included<br />

Tuesday, 20<br />

November <strong>2012</strong><br />

TULEAR TO ANTANANARIVO<br />

Air <strong>Madagascar</strong> Flight<br />

You will bid farewell to your <strong>Madagascar</strong> guides today and the group will fly from Tulear to<br />

Ivato Airport in Antananarivo. The flight will take between an hour and two hours<br />

depending on the plane you are in. Please check your ticket for the exact timings of this<br />

flight. At Tana there will be a representative from Setam available to assist you with<br />

transferring to your onward flight.<br />

ANTANANARIVO TO NAIROBI<br />

Kenya Airways flight - Flight No: KQ757 - Dep: 1240 - Arr: 1600 - (same day); Class:<br />

Economy class; Non-stop flight;<br />

Jomo Kenyatta Airport to the Carnivore Restaurant and back transfer by private vehicle<br />

NAIROBI TO LONDON HEATHROW<br />

Kenya Airways flight - Flight No: KQ102 - Dep: 2345 - Arr: 0645 - (next day); Class:<br />

Economy class; Non-stop flight;<br />

Wednesday, 21<br />

November <strong>2012</strong><br />

Arrive back in the UK in the early morning<br />

IMPORTANT NOTES<br />

• Flight times and the daily order of sightseeing are subject to change.<br />

• Transfer times are approximate and subject to local conditions at the time of travel.<br />

• All flight times are local.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


ACCOMMODATION INFORMATION<br />

Your accommodation is described on the following pages. Please do not hesitate to call us if you require any<br />

further information about any of the properties. We classify accommodation into the following categories. These<br />

are for your guidance only, they are based on the opinions of our staff and are therefore quite subjective.<br />

OUR ACCOMMODATION GRADING SYSTEM<br />

Basic:<br />

Simple:<br />

Medium:<br />

First Class:<br />

Deluxe:<br />

Opulent:<br />

Very primitive accommodation where we are not aware of anything better.<br />

Clean and simple but limited facilities.<br />

A good standard of accommodation, reasonable range of facilities.<br />

A high standard of accommodation with a wide range of facilities.<br />

Superb accommodation with facilities and service to match.<br />

The world’s most unashamedly luxurious hotels and resorts.<br />

RELAIS DES PLATEAUX, ANTANANARIVO<br />

Simple<br />

The Relais des Plateaux is a relatively new<br />

guesthouse near to Ivato Airport. It is built in the<br />

style of a simple motel with rooms in one-story<br />

blocks with space for parking in-front. The rooms are<br />

large but fairly simple with double/twin beds, minibar,<br />

TV and en-suite bathrooms with showers. All<br />

have air-conditioning. With tiled floors and basic<br />

furnishings they feel comfortable, but not luxurious.<br />

The hotel has a small boutique, good sized pool and<br />

bar and restaurant. The staff do not speak much<br />

English, however they endeavour to be helpful.<br />

Overall the hotel is fine for an overnight stop near<br />

the airport, however for a longer stay we would<br />

recommend one of the more luxurious options in the<br />

centre of town.<br />

Relais des Plateaux, Antananarivo<br />

Our opinion: The Relais de Plateaux is a basic hotel<br />

which is good for an overnight stop due to its<br />

proximity to the airport. The hotel doesn't do room<br />

service though so if you're arriving very late and will<br />

miss dinner we recommend you eat earlier in the<br />

evening or buy some snacks to take with you.<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


VAKONA FOREST LODGE, ANDASIBE-<br />

MANTADIA NATIONAL PARK<br />

Medium<br />

Vakona Forest Lodge is owned by a graphite miner<br />

and as such is situated near his mine. This is not<br />

ideal however the hotel is the best option in the<br />

park. It is situated on a hillside that drops down to a<br />

lake and the combination of luxuriant vegetation,<br />

fresh mountain air and only the sounds of the frogs<br />

to disturb you is lovely.<br />

The main building has an octagonal reception area<br />

and large dining room with huge windows overlooking<br />

the small lake. The service is slow in the restaurant<br />

however when the food arrives it is usually both<br />

plentiful and good. There is a log fire in the centre<br />

which is very nice in the cold season.<br />

Dotted around the hillside up steep steps are the 28<br />

bungalows which have been built in a Madagascan<br />

style. Each of the bungalows has its own terrace.<br />

Inside the rooms are basic but comfortable. There<br />

are beds with mosquito nets and en-suite bathrooms<br />

with piping hot showers and plentiful water. There is<br />

a pool and sun deck and a number of paths and signposted<br />

trails lead you to the middle of the primary<br />

forest.<br />

Our opinion: Vakona is a fairly basic no-frills lodge<br />

but is the best place to stay in the Andasibe area.<br />

The rooms are clean and there is lots of hot water in<br />

the showers but there isn't much in them apart from<br />

the essentials. The dining room is large and service<br />

can be slow so we recommend you pre-order your<br />

dinner. The location is lovely however, up in the<br />

fresh mountain air surrounded by forest.<br />

Vakona Forest Lodge, Andasibe-Mantadia National Park<br />

Vakona Forest Lodge, Andasibe-Mantadia National Park<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


COULEUR CAFE, ANTSIRABE<br />

Medium<br />

The five brick bungalows are located in a pleasant<br />

garden and the main building has a communal lounge<br />

and dining table. There is also a small shop, where<br />

you can buy souvenirs. The rooms have high ceilings<br />

and are light and airy. Each has an en-suite<br />

bathroom with a shower and there is also a fire<br />

place, which is very welcome in the colder winter<br />

months! Please note that over the coming months a<br />

few more rooms are being built and this should take<br />

the overall number up to ten in total.<br />

Couleur Cafe, Antsirabe<br />

Dining area at Couleur Cafe, Antsirabe<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


SETAM LODGE, RANOMAFANA NATIONAL<br />

PARK<br />

Medium<br />

Arriving at the Setam Lodge on the edge of<br />

Ranomafana National Park, the first thing you will<br />

notice (providing it is daylight!) are the magnificent<br />

views of the mountains and rainforest. The lodge has<br />

been built to make the most of its location, so the<br />

restaurant has huge windows to allow in as much of<br />

the view as possible and all of the rooms have small<br />

terraces facing down over the valley. In the warmer<br />

months, lunch is often taken outside the restaurant<br />

so that you can enjoy the view and fresh air.<br />

Guests first come to the main lodge building housing<br />

the bar and restaurant. From here stone steps lead<br />

up the hillside to ten chalets, each containing two<br />

bedrooms with ensuite bathrooms. The décor of the<br />

rooms is fairly simple; as the lodge is built in the<br />

middle of the forest, the ceilings, wardrobes, desks<br />

and beds are all made from pine, and the walls are<br />

painted white. The rooms have everything you will<br />

need, though not much beyond this, but they are<br />

spotlessly clean, and have heaters for the cooler<br />

winter months.<br />

Setam Lodge, Ranomafana National Park<br />

Our opinion: Though fairly simple and a bit lacking in<br />

character, Setam is the closest lodge to the national<br />

park, around five minutes away from the gate, and<br />

this is one of our favourite options in the area.<br />

Bungalow, Setam Lodge, Ranomafana National Park<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


HOTEL AUX BOUGAINVILLÉES, AMBALAVAO<br />

Simple<br />

Hotel aux Bougainvillieés is in the heart of<br />

Ambalavao, and is easily spotted as much of the<br />

hotel is painted in a striking orange colour. The<br />

rooms are built in rows of four or five around the<br />

grounds and of course, bougainvillea grows<br />

everywhere.<br />

The standard rooms are basic, with double or twin<br />

beds, a luggage rack and a bedside table. All have<br />

ensuite bathrooms with shower and loo. Decoration<br />

is simple, with tiled floors, white walls and strip<br />

lighting. There are also four bungalows, which are<br />

slightly newer than the standard rooms, and though<br />

decorated in the same style, feel a little cosier.<br />

Downstairs in the bungalows is a double bedroom,<br />

and up some steep stairs is a cosy twin bedroom.<br />

The main lodge houses a bar- restaurant, serving a<br />

mixture of French and Malagasy food. Dinner is<br />

eaten here, while breakfast is often taken in the<br />

sunny verandah.<br />

Hotel aux Bougainvillées, Ambalavao<br />

Our opinion: This is a simple hotel, really only one<br />

step above a backpackers lodge, but it is currently<br />

the best option in town.<br />

Standard, Hotel aux Bougainvillées, Ambalavao<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


LE JARDIN DU ROY, ISALO NATIONAL PARK<br />

First Class<br />

Le Jardin du Roy is on the edge of Isalo National<br />

Park, a few miles outside of Ranohira. Built from<br />

granite to blend in with the landscape, the main<br />

lodge looks down over a long stretch of lawn, which<br />

ends in towering sandstone cliffs. Inside the lodge is<br />

a restaurant with a fireplace, and a cosy bar with<br />

billiards and board games. All across the front of the<br />

building are huge windows to let in as much of the<br />

view as possible.<br />

Four buildings on the edges of the lawn house the 22<br />

luxury rooms. The inside of these very much echoes<br />

the landscape outside, with polished wooden floors,<br />

granite walls and deep red fabrics reflecting the<br />

bougainvillea in the garden. All of the rooms have a<br />

small sitting area outside where you can relax with a<br />

drink or a camera and watch the cliffs as they catch<br />

the light of the setting sun.<br />

To one side of the lawn a rough pathway runs<br />

through the kopjes to nine low, round bungalows<br />

built in a clearing amongst the rocks. These are<br />

slightly smaller than the luxury rooms, but still very<br />

pretty, with stone wall, thatched roofs and<br />

bougainvillea growing around the door.<br />

If you're not exploring the national park, there is<br />

plenty to do in the lodge. There is a good size<br />

swimming pool, tennis and riding can be organised,<br />

and a masseuse on hand.<br />

Our opinion: Most guests come to Jardin du Roy for<br />

only one or two nights to visit the park, but if you're<br />

keen to ride, or simply relax in beautiful<br />

surroundings, it's certainly worth a longer stay.<br />

Le Jardin du Roy, Isalo National Park<br />

Le Jardin du Roy, Isalo National Park<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


ANAKAO OCEAN LODGE, ANAKAO<br />

First Class<br />

Anakao Club Resort sits perched on a long sandy<br />

beach, a ten minute boat ride from the village of<br />

Anakao. The lodge has 24 standard rooms (including<br />

three family rooms) as well as one suite. The<br />

thatched stone rondavels are built in two rows along<br />

the beach. All are made from local materials, with<br />

palisander wood floors, shutters and doors, and<br />

bleached sandstone walls. Inside, the rooms are<br />

decorated in cool neutral colours, with double or<br />

twin beds, a small dressing area, and a bathroom<br />

tucked away at the back. The family rooms have a<br />

mezzanine floor with twin beds upstairs, while the<br />

suite also has a large sitting area. The main lodge, is<br />

a large, round, stone building housing the bar and<br />

restaurant under a soaring thatched roof. From the<br />

restaurant, it's possible to see straight into the<br />

kitchen, where the chef cooks delicious French and<br />

Malagasy food, often fish from the sea nearby.<br />

Outside there is a small terrace, where guests eat<br />

lazy lunches and listen to the waves.<br />

As you would expect at a seaside hotel, activities<br />

focus on watersports; kayaking, windsurfing, and<br />

fishing can all be organised from the lodge, as well as<br />

speedboat and pirogue trips. Quad bikes are<br />

available for those who wish to explore the nearby<br />

villages, and excursions are also offered to the<br />

nearby islands of Nosy Satrana and Nosy Ve. For<br />

those who just want to relax, a spa has recently been<br />

opened at the lodge.<br />

Anakao Ocean Lodge, Anakao<br />

Anakao Ocean Lodge, Anakao<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


HOTEL VICTORY, TULEAR (TOLIARA)<br />

Simple<br />

Hotel Victory is located in the town of Tulear.<br />

Although the town itself is not the most exciting,<br />

Hotel Victory is a good hotel for a one night stop<br />

over before continuing your onward journey. The 41<br />

rooms are all ensuite with a mini bar. The rooms<br />

overlook the central pool and restaurant area. The<br />

staff are welcoming and hospitable and will do their<br />

best to cater to ones needs.<br />

Hotel Victory, Tulear (Toliara)<br />

Standard Room, Hotel Victory, Tulear (Toliara)<br />

<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>


GENERAL INFORMATION<br />

TRAVEL INSURANCE<br />

It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for predeparture<br />

cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel<br />

your trip for an insured reason such as illness or serious accident.<br />

We strongly recommend that you and all members of your party are adequately insured, protecting against<br />

unforeseen circumstances that could otherwise spoil your travels. Cover should include medical expenses and<br />

repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for<br />

personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal<br />

expenses and cancellation. If you are undertaking any sports or adventurous activities, including trekking, on<br />

your trip you should also make sure that your policy covers these. Please also ensure you read the policy<br />

conditions and exclusions.<br />

The type of trips we create and the requirements of <strong>Audley</strong> clients vary greatly. We have therefore listed below a<br />

number of providers who offer policies which may suit these varying requirements. You can find a more<br />

comprehensive list, including links to the providers' websites, at www.audleytravel.com/insurance. Other<br />

providers and policies are also available. We are unable to provide you with more detailed information and you<br />

should contact the provider concerned directly for this. Please note, this is general information only. We are not<br />

providing any specific advice on travel insurance or recommending any particular policy or insurer.<br />

<strong>Trip</strong>s of up to £5,000 pp<br />

A large number of companies offer insurance policies which include cover for cancellation charges of up to the<br />

full holiday cost. American Express (0800 028 7573), Insure and Go (0844 888 2787) and the Post Office (0800<br />

294 2292) all have policies that you may like to consider. This information can also be found at<br />

www.audleytravel.com with links to the insurers’ websites.<br />

<strong>Trip</strong>s over £5,000 pp<br />

It can be more challenging to get insurance which includes cover for cancellation charges of up to the full<br />

holiday cost for higher value trips. A number of providers do, however, offer such policies. Bowlin Insurance<br />

(01832 272 888) offers a totally bespoke service, tailoring a policy to your specific requirements, American<br />

Express (0800 028 7573) offer cancellation cover up to £12,500 per person and Insure and Go (0844 888<br />

2787) offer cancellation cover up to £7,500 per person. This information can also be found at<br />

www.audleytravel.com with links to the insurers’ websites.<br />

Clients over 65 years of age<br />

Many companies now offer cover to people over 65 years of age. However, if you are finding it difficult to get<br />

cover you could try Age UK (0845 600 3348) or Saga (0800 015 8055) both of whom currently have no upper age<br />

limit on their policies. See also the companies referred to under pre-existing medical conditions below. This<br />

information can also be found at www.audleytravel.com with links to the insurers’ websites.<br />

Pre-existing medical conditions<br />

If you have a pre-existing medical condition, there are a number of companies that may be able to help you. P J<br />

Hayman / Free Spirit (0845 230 5000) will consider most pre-existing medical conditions and they have no upper<br />

age limit on single trip policies. Age UK (0845 600 3348) and Insure and Go (0844 888 2787) will also consider a<br />

number of preexisting conditions and may be able to help. Cancer <strong>Travel</strong> Insurance Services (0845 880 0163)<br />

specialise in travel insurance for people with non-terminal cancer and have no upper age limit on their policies.<br />

This information can also be found at www.audleytravel.com with links to the insurers’ websites.<br />

Non-UK residents<br />

If you are not a UK resident you will usually need to get insurance in your country of residence. Some insurance<br />

companies, such as Colombus Direct (0870 033 9988), however, will consider policies for non-UK residents. This<br />

information can also be found on our website www.audleytravel.com with links to the insurers’ websites.<br />

Once you have a travel insurance policy in place, please let your specialist know who your provider is and your<br />

policy number. The above information is provided in good faith and is correct to the best of our knowledge as at<br />

July 2011. No liability is, however, accepted for any errors and all information must be checked directly with the<br />

insurance provider.


FINANCIAL PROTECTION<br />

We hold an Air <strong>Travel</strong> Organiser's Licence (ATOL) issued by the Civil Aviation Authority (ATOL number 4817).<br />

When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice<br />

from us (or via our authorised agent through which you booked) confirming your arrangements and your<br />

protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left<br />

stranded abroad and will arrange to refund any money you have paid to us for an advance booking.<br />

*The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking<br />

is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you<br />

commences in the UK. For further information, visit the ATOL website at www.atol.org.uk<br />

Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Those<br />

arrangements which are not protected by our ATOL are covered by insurance arranged by AmTrust Europe Ltd.<br />

This insurance means your money will be refunded or you will be returned to the starting point of your<br />

contracted arrangements if already abroad in the unlikely event of our being unable to provide your holiday due<br />

to our insolvency. Please ask us to confirm what protection will apply to your booking.<br />

HEALTH<br />

It is essential that you see your GP or a travel clinic before travelling to make sure that you have taken all the<br />

necessary health precautions. Some vaccinations require more than one visit with a period of weeks between<br />

injections. You should visit your GP at least six weeks before departure. For up to date medical advice you may<br />

wish to call the Medical Advisory Service for <strong>Travel</strong>lers Abroad (MASTA).<br />

MASTA <strong>Travel</strong>ler’s Health Line<br />

Before travelling abroad, you can telephone 0906 550 1402 (premium rate call 60p/minute) to obtain a ‘Health<br />

Brief’ specifically tailored to your journey. Your brief will give information about immunisation and malaria as well<br />

as any Foreign Office advice and the latest health news. Their lines are open 24 hours a day, 7 days a week.<br />

MASTA, 52 Margaret Street, London W1W 8SQ. Internet: www.masta-travel-health.com<br />

Other health information services are available, including www.nathnac.org/ and www.fitfortravel.nhs.uk.<br />

Deep vein thrombosis (DVT)<br />

The majority of international airlines now issue advice on how to lessen the risk of DVT, however, if you have any<br />

concerns, we recommend that you consult your doctor.<br />

Pre-existing medical conditions/Disabled passengers<br />

It is essential that you advise us before booking if you have any disability or pre-existing medical condition which<br />

may affect your holiday or any special requirements as a result of any disability or medical condition (including<br />

any which affect the booking process) so that we can assist you in considering the suitability of the arrangements<br />

and/or making the booking.<br />

Full details must be confirmed in writing at the time of booking and whenever any change in the condition or<br />

disability occurs. You must also promptly advise us if any medical condition or disability which may affect your<br />

holiday develops after your booking has been confirmed. The nature of many of the destinations featured within<br />

our brochures means that in the majority of cases they are unsuitable for those who are wheelchair bound or<br />

have a lack of mobility. We will be delighted to discuss the feasibility of creating a tailor-made itinerary for you<br />

that takes into consideration your level of mobility.<br />

On our escorted group tours the Tour Leader is, unfortunately, unable to offer additional assistance to<br />

passengers with limited mobility and all such assistance will need to be provided by whoever the passenger is<br />

travelling with. We may request that you provide a letter from your doctor confirming your fitness to travel.<br />

High altitude<br />

Your itinerary may include sections where the altitude exceeds 10,000 feet (3,048 metres). If you suffer from<br />

circulation, heart or respiratory problems we advise that you consult with your doctor before confirming your<br />

booking.<br />

SMOKING<br />

Airlines do not permit smoking on the aircraft. At the request of the majority of our clients we do not allow<br />

smoking on any form of transport used for our escorted group tours. Stops are regularly made where you will be<br />

able to smoke. For smokers travelling on a tailor-made tour we request that you check with your driver or guide<br />

whether smoking is permitted in the vehicle.


HEALTH AND SAFETY STANDARDS<br />

Each country has its own regulations and enforcement levels relating to health and safety standards. These do<br />

not always match the very high standards we are used to in the UK. We therefore recommend that you follow a<br />

few precautionary safety procedures. Always check where the nearest fire exit is and how to raise the fire alarm.<br />

Do not enter a swimming pool before checking the water depth first. For more suggestions please see the<br />

Important Information section in your <strong>Travel</strong> Organiser.<br />

PASSPORT AND VISA INFORMATION FOR BRITISH CITIZENS<br />

Passengers must hold a passport which is valid for at least six months following the return date of your holiday.<br />

British passport holders (full British Citizens) currently require visas, in advance of travel, for the following<br />

destinations featured in our brochures: Australia, Bhutan, Burma, China, Cuba, India, Iran, Kenya, Kyrgyzstan,<br />

<strong>Madagascar</strong> (not currently necessary for 2011 travel), Mongolia, Mozambique, Nepal (also available on arrival),<br />

Libya, Pakistan, Papua New Guinea (also available on arrival), Russia, São Tomé & Príncipe, Syria*, Tanzania,<br />

Tibet, Uganda, Uzbekistan, Vietnam**, Zambia and Zimbabwe.<br />

Visas may be required for other countries but can be arranged on arrival<br />

*Visitors to Syria can obtain a visa on arrival but we will need to forward your passport details prior to travel.<br />

**Visitors to Vietnam can obtain a visa on arrival but require a letter of authorisation from ourselves – please<br />

speak to your specialist.<br />

We are normally able to obtain visas on your behalf, please ask for details at the time of booking. Non-British<br />

passport holders should check with the relevant embassies as visa requirements may be different to those of<br />

British passport holders. It is your responsibility to ensure you have the correct documentation and visa<br />

stamp(s). Failure or inability to obtain all required visas for whatever reason does not entitle you to cancel<br />

without paying the applicable cancellation charges.<br />

TRAVEL ADVICE<br />

The Foreign and Commonwealth Office <strong>Travel</strong> Advice Unit monitors all overseas destinations and offers safety<br />

advice to British travellers. You can contact the service on 0845 850 2829 or visit www.fco.gov.uk/travel<br />

CARBON OFF-SETTING<br />

Please let your specialist know if you would like to carbon offset your flights. We work with Friends of<br />

Conservation and all offsetting payments are donated through them. For more details visit<br />

www.audleytravel.com/offset. The suggested amounts are in line with the DEFRA’s current guidelines for the cost<br />

per tonne of carbon. If you wish to ensure that Gift Aid is included please donate directly via<br />

www.audleytravel.com/offset<br />

FLIGHTS AND AIRLINES<br />

The difference between a direct flight and a non-stop flight can cause confusion. To clarify, on a direct flight no<br />

change of aircraft is scheduled but touchdowns will be made en route either to refuel or to board or disembark<br />

passengers. On non-stop flights no change of aircraft is required and no stops are made en route. Virtually all of<br />

the flights that we use are direct and many are non-stop. Exact details will be given with your itinerary.<br />

Premium economy, business and first class<br />

If you require business or first class flights these can be arranged on most airlines at very competitive rates.<br />

Premium economy can be arranged on certain airlines, please call us for details.<br />

Specific seat requests<br />

We will do all we can to try to reserve a specific seat for you, if you have a preference. However, whilst airlines<br />

may allow us to request seats, they will not guarantee any specific seat reservation. If this is important to you, it<br />

is always best to arrive for your flight early, regardless of having made this request in advance. Please make it<br />

clear on your booking form if you have a specific request.<br />

Flight amendments<br />

We generally use special „inclusive tour‟ fares when we purchase your air tickets from the airlines. While these<br />

fares are very good value they are inflexible in terms of changes and offer no refunds once the tickets are issued.<br />

Once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely<br />

new ticket if you make changes.<br />

Internal flights<br />

Smaller local airlines are often more likely to change their schedule at short notice. We will endeavour to inform<br />

you of any changes in advance of travelling but this may not always be possible.<br />

Frequent flyer clubs<br />

If you collect points through any of the airline frequent flyer clubs please provide your membership details on<br />

the booking form and we will ensure that these are recorded against your flight reservation. Please note that on<br />

some of our specially negotiated ‘inclusive tour’ fares points are not always awarded.


UK AIRPORT HOTELS, CAR PARKING AND LOUNGES<br />

We are able to arrange airport hotel accommodation, car parking, meet and greet services and airport lounge<br />

access in the UK, subject to availability. To arrange any of these services please call our Reservations<br />

Administration Team on 01993 838 051.<br />

HOTEL INFORMATION<br />

There is frequent confusion over the terminology used for bed arrangements in hotel rooms. A „double‟ is<br />

recognised as meaning a room with a double bed, this may be two single beds pushed together. A „twin‟ is a<br />

room with two single beds. Please note that all rooms are allocated at the discretion of the hotel and cannot be<br />

guaranteed.<br />

Single rooms<br />

Single rooms tend to be smaller than double or twin rooms, however, many hotels do not have single rooms, in<br />

which case you will be allocated a twin or double room.<br />

SPECIAL DIETARY REQUIREMENTS<br />

Special diets should be requested on the booking form, however, it is unrealistic to expect special diets to be<br />

catered for in some of the destinations we feature. We will advise the hotels and airlines of your request but we<br />

cannot guarantee their availability.<br />

BROCHURE AND ITINERARY ACCURACY<br />

We thoroughly check all the information that is included within our brochures and individual tour itineraries,<br />

however, changes do occur and errors are occasionally made. Airlines may change their schedules, roads may<br />

close and government regulations may alter. Should there be any changes to the travel arrangements you have<br />

booked we will do our best to keep you informed of the situation prior to departure.<br />

TRAVEL IN THE DEVELOPING WORLD<br />

Many of our destinations are in the developing world where attitudes, infrastructure, priorities, lifestyles and<br />

cultures are very different from our own. This is often the very reason to visit the destination but certain aspects<br />

may be frustrating. We always advise that the first thing you should pack is your sense of humour. This can prove<br />

invaluable when travelling over rougher roads, waiting for a delayed aircraft and communicating with hotel staff<br />

whose first language is not English.<br />

DATA PROTECTION ACT<br />

We will hold your name, address and any other details you supply us with on our database. This information will<br />

be used to make your travel arrangements and to send you information about <strong>Audley</strong> <strong>Travel</strong>. In order to make<br />

your travel arrangements we will need to pass your details to companies and individuals outside the EC where<br />

less stringent data protection controls may be in place. We will not pass on your details to third parties for any<br />

other purposes.


AITO QUALITY CHARTER<br />

THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS<br />

AITO is the association for independent and specialist holiday companies. Our member companies, usually<br />

owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for<br />

quality and personal service. The Association encourages the highest standards in all aspects of tour operating.<br />

EXCLUSIVE MEMBERSHIP<br />

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are<br />

admitted to membership. All members are required to adhere to a Code of Business Practice which encourages<br />

high operational standards and conduct.<br />

FINANCIAL SECURITY<br />

An AITO member is required to protect money paid by customers to the member for any holiday sold under the<br />

AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas<br />

customers who have booked directly with the member. Members have to comply with UK Government Regulations<br />

in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a<br />

regular basis.<br />

ACCURATE BROCHURES AND WEB SITES<br />

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly<br />

and accurately describe the holidays and services offered.<br />

PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS<br />

All members are committed to high standards of service and believe in regular and thorough training of<br />

employees. Members continually seek to review and improve their holidays. They listen to their customers and<br />

always welcome suggestions for improving standards.<br />

MONITORING STANDARDS<br />

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday<br />

questionnaire the results of which are scrutinised by the Association.<br />

RESPONSIBLE TOURISM<br />

All members acknowledge the importance of AITO‟s Responsible Tourism guidelines, which recognise the social,<br />

economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond<br />

the pure acceptance of this principle are recognised by the award of 2 or 5 star status.<br />

CUSTOMER RELATIONS<br />

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event<br />

that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost<br />

Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and<br />

acceptable conclusion. <strong>Audley</strong> is a member of the Association of Independent Tour Operators. To contact the<br />

Association, visit www.aito.co.uk or call 020 8744 9280.

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