Southern Madagascar â Group Trip â Autumn 2012 - Audley Travel
Southern Madagascar â Group Trip â Autumn 2012 - Audley Travel
Southern Madagascar â Group Trip â Autumn 2012 - Audley Travel
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CONTENTS:<br />
IMPORTANT INFORMATION<br />
MAP OF MADAGASCAR<br />
DAY BY DAY SUMMARY OF YOUR TRAVEL ARRANGEMENTS<br />
QUOTATION<br />
WHY TRAVEL WITH US<br />
YOUR ITINERARY IN DETAIL<br />
ACCOMMODATION INFORMATION<br />
GENERAL INFORMATION<br />
AITO QUALITY CHARTER<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
New Mill, our offices in the Windrush Valley<br />
on the edge of the Cotswolds<br />
We are proud to have received a number of awards over recent years. We have been the Daily<br />
Telegraph Ultra <strong>Travel</strong> Best Small Tour Operator winner and runner-up for the previous two<br />
years and, similarly, have been the winner or runner-up of the Guardian and Observer’s Best<br />
Small Tour Operator award for the past five years as well as featuring in Wanderlust magazine’s<br />
Top 10 Tour Operators for the past nine years. The readers of Condé Nast <strong>Travel</strong>ler magazine<br />
have also voted us their Favourite Specialist Tour Operator 2010.<br />
These awards are widely recognised as being the most respected in the travel industry as they<br />
are professional surveys of the publications’ readerships. With over 500 tour operators for you<br />
to choose from in the UK alone, we hope you find these awards are an additional reassurance<br />
of the quality of service you can expect from <strong>Audley</strong>.<br />
***<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
AN INTRODUCTION TO SOUTHERN MADAGASCAR<br />
OVERVIEW<br />
<strong>Madagascar</strong> is one of the world’s most exotic and exciting<br />
islands. There are virgin rainforests full of endemic animals,<br />
open plains cut by deep canyons and a coastline with<br />
small fishing villages and idyllic beaches.<br />
This tour is designed to give a real feel for the country.<br />
<strong>Travel</strong>ling by road you’ll explore not only the national<br />
parks but also enjoy local life, staying in small towns,<br />
stopping to explore pretty villages and taking fishing boats<br />
along the coast.<br />
The tour visits four reserves: Andasibe, Ranomafana, Anja<br />
and Isalo. Each has numerous lemur species which can<br />
readily be seen and photographed. Andasibe has the<br />
largest lemur species – the indri whilst Anja has troops of<br />
playful ring-tailed lemurs which can be viewed from close<br />
quarters. Night walks will reveal species such as mouse,<br />
dwarf and sportive lemurs.<br />
As well as lemurs you will be able to see brightly coloured<br />
chameleons, frogs as large as your hand and small as your<br />
thumbnail and some weird and wonderful lizards such as<br />
the leaf-tailed gecko which is hard to spot from even a<br />
foot away.<br />
The trip ends with two nights relaxing in a beautiful lodge<br />
on a remote beach. With a lovely location overlooking a<br />
calm bay you can happily while away the hours reading a<br />
book and watching the fishermen sailing past in their<br />
traditional pirogues.<br />
CLIMATE<br />
<strong>Madagascar</strong> experiences a subtropical climate, with a dry<br />
season from May to November. September to November is<br />
a lovely time to visit as the weather is dry and warm, skies<br />
are blue, the jacarandas are in flower and lemurs have<br />
babies (also lychees are in season). The lemurs tend to be<br />
active during these month and are readily seen.<br />
THE MADAGASCAR TEAM AT AUDLEY<br />
Each member of the <strong>Madagascar</strong> team has travelled<br />
extensively throughout the country and we have pooled<br />
their collective knowledge to create a trip that we think<br />
reflects the best of <strong>Madagascar</strong>. Your initial enquiry will be<br />
handled by Victoria, Zoe or Donna who will then proceed<br />
to be your main point of contact until you return from the<br />
tour. Please feel free to contact them at any time.<br />
GROUP SIZE<br />
The group size is kept to a maximum of 16, this ensures<br />
that the trip is a more personal experience and that you<br />
can hear and speak to your guides. The small group also<br />
ensures that your experience of a particular sight is not<br />
marred by the presence of too many people.<br />
TOUR HEALTH & FITNESS REQUIREMENTS<br />
To ensure that all participants get the most out of the tour, it is<br />
important that you are fully aware of the level of activity, fitness<br />
and medical health required to successfully complete this<br />
itinerary. Please read this dossier carefully prior to confirming your<br />
place on the tour. Having established the facts, it is your<br />
responsibility to contact us with any concerns regarding individual<br />
levels of fitness, health or ability. Please be aware that our tour<br />
leaders have the right to exclude customers from the tour if they<br />
feel they are not sufficiently fit, healthy or able to complete the<br />
tour without affecting its safety, comfort or smooth progress. If<br />
you would like to discuss any of these issues further please<br />
contact the <strong>Madagascar</strong> team on 01993 838585<br />
ACTIVITY LEVEL OF TRIP = MEDIUM-HIGH<br />
It is not possible to drive in <strong>Madagascar</strong>’s National Parks and<br />
therefore all the activities are on foot. There is a large amount of<br />
walking on this trip, some trips lasting three hours or more. Paths<br />
in the forest can be steep at times, with roots crossing them.<br />
Vegetation can be wet and slippery and the atmosphere is humid.<br />
Walking in virgin rainforest is an amazing experience however you<br />
do need to have a good level of fitness to enjoy this trip. There is<br />
also driving on rough bumpy roads, and a couple of very long days<br />
as travel distances in <strong>Madagascar</strong> are large. We believe this is a<br />
wonderful trip, however it is for the active traveller with a good<br />
level of fitness.<br />
SPECIAL DIETARY REQUIREMENTS<br />
Special dietary requirements should be highlighted by you on the<br />
booking form. However you must be aware that it is unrealistic to<br />
expect specialist diets to be catered for in some of the<br />
destinations we will be visiting. We will advise hotels and airlines<br />
of your request but we cannot guarantee their availability.<br />
TOUR GUIDES<br />
You will be accompanied at all times by two experienced and<br />
knowledgeable guides who speak English. Please note that there<br />
is not a tour leader accompanying this group from the UK – your<br />
driver-guides will be leading the group as well as being your point<br />
of contact on the ground.<br />
SINGLE TRAVELLERS<br />
As a single traveller you have two options – you can choose to<br />
share a room with another single traveller on the tour and pay the<br />
standard tour price (this option will only be available if another<br />
single traveller of the same sex is also willing to share), or you can<br />
choose to guarantee the sole occupancy of your room, in which<br />
case a single supplement of £800 is payable.<br />
MEAL ARRANGEMENTS<br />
Breakfast and dinner are included throughout the course of your<br />
trip with the exception of Relais Des Plateaux in Antananarivo<br />
where just breakfast is included. Your tour guide will be able to<br />
make some good suggestions for lunch in the course of your trip.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
HOME TRUTHS<br />
We aim to provide accurate and detailed information to<br />
make you aware of all the aspects of the journey you are<br />
undertaking. Some facts that you should be aware of are<br />
outlined below:<br />
There are a number of early starts in the itinerary. This is<br />
done invariably in order to capture the best part of the day<br />
for a particular site, to avoid crowds, or if it is a busy<br />
excursion, to fit everything in to the day.<br />
Internal flight schedules are often changed at short notice.<br />
Generally times only alter by an hour or two, but changes are<br />
sometimes more serious. If any of your flights are changed after<br />
booking we will notify you and amend the itinerary accordingly.<br />
Serious changes can result in additional costs which in some<br />
cases will have to be met by you.<br />
<strong>Travel</strong>ling in <strong>Madagascar</strong> requires flexibility, patience and<br />
understanding; arrangements often change at short notice,<br />
accommodation is simple and there are long drives on unsealed<br />
roads. Standards of accommodation and service aren’t always as<br />
polished as they are in other African countries that are more<br />
established for tourism. This is improving all the time but service<br />
remains reactive rather than proactive.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
MAPS OF THE REGION<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
DAY BY DAY SUMMARY OF<br />
TRAVEL ARRANGEMENTS<br />
DAY DATE ITINERARY IN BRIEF ACCOMMODATION ARRANGEMENTS<br />
1 Monday 05<br />
November <strong>2012</strong><br />
You will fly from London Heathrow to<br />
Nairobi.<br />
Overnight on aircraft<br />
2 Tuesday 06<br />
November <strong>2012</strong><br />
On arrival in Nairobi you will connect onto a<br />
flight to Tana. In Tana you will be met by<br />
your guides and taken to your hotel for the<br />
night. There will be a trip briefing and then<br />
you can either relax or be taken on a city<br />
tour.<br />
Relais des Plateaux, Antananarivo<br />
1 x Standard twin room for 2 (Twin) -<br />
Breakfast is included<br />
3 Wednesday 07<br />
November <strong>2012</strong><br />
After breakfast you will drive to Andasibe.<br />
The journey will take about 3-4 hours and<br />
will pass through a number of attractive<br />
villages. It will be possible along the way to<br />
stop, take photographs and soak up the<br />
local culture. You will arrive in the<br />
afternoon and will be taken out on a short<br />
night walk. This will give you the<br />
opportunity to view some of amazing<br />
nocturnal wildlife that inhabits this area.<br />
Vakona Forest Lodge, Andasibe-<br />
Mantadia National Park<br />
1 x Standard cottage for 2 (Twin) -<br />
Breakfast and dinner are included<br />
4 Thursday 08<br />
November <strong>2012</strong><br />
Today you will be taken into Andasibe. One<br />
of the major highlights is a sighting of the<br />
Indri. These are the largest of all the lemurs<br />
and have an amazing siren like call. In the<br />
evening you will be taken on a night walk<br />
into the Mitsinjo Reserve.<br />
Vakona Forest Lodge, Andasibe-<br />
Mantadia National Park<br />
1 x Standard cottage for 2 (Twin) -<br />
Breakfast and dinner are included<br />
5 Friday 09<br />
November <strong>2012</strong><br />
Today you will visit the Mantadia National<br />
Park, a 12,000 hectare mountain rainforest<br />
with wonderful vegetation and wildlife. The<br />
park is home of the rare diademed sifakas<br />
and feels more remote than nearby<br />
Andasibe<br />
Vakona Forest Lodge, Andasibe-<br />
Mantadia National Park<br />
1 x Standard cottage for 2 (Twin) -<br />
Breakfast and dinner are included<br />
6 Saturday 10<br />
November <strong>2012</strong><br />
This morning before heading off you will<br />
have the opportunity to view Lemur island.<br />
Here you will get the chance to see lemurs<br />
close up which provides fantastic<br />
photographic opportunities. You will then<br />
leave Andasibe and drive to Antsirabe. This<br />
trip takes most of the day. There will be a<br />
stop at Ambatolampy to visit a traditional<br />
blacksmiths workshop. Please note that<br />
Couleur Cafe has a series of different room<br />
types. These will be allocated at random.<br />
Couleur Cafe, Antsirabe<br />
1 x Standard for 2 (Twin) - Breakfast<br />
and dinner are included<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
DAY DATE ITINERARY IN BRIEF ACCOMMODATION ARRANGEMENTS<br />
7 Sunday 11<br />
November <strong>2012</strong><br />
Today you will set off to Ranomafana driving<br />
past terraced rice fields that are typical of<br />
this Betsileo region. The journey takes<br />
around seven hours. You will stop in<br />
Ambositra, the woodcarving centre of<br />
<strong>Madagascar</strong>. You will then continue onwards<br />
to Ranomafana. You will arrive in the late<br />
afternoon and check into your hotel.<br />
Setam Lodge, Ranomafana National<br />
Park<br />
1 x Bungalow for 2 (Twin) - Breakfast<br />
and dinner are included<br />
8 Monday 12<br />
November <strong>2012</strong><br />
Today you will head into the park. The park<br />
is stunning set amongst a rolling series of<br />
hills and contains a dozen different species<br />
of lemur. The guides will vary the length of<br />
walk depending on your level of fitness.<br />
After a leisurely afternoon you will have the<br />
opportunity to go on a night walk.<br />
Setam Lodge, Ranomafana National<br />
Park<br />
1 x Bungalow for 2 (Twin) - Breakfast<br />
and dinner are included<br />
9 Tuesday 13<br />
November <strong>2012</strong><br />
This morning you will drive to Fianarantsoa,<br />
the second biggest town in <strong>Madagascar</strong>. You<br />
will have a short city tour before continuing<br />
on to Ambalavao. This afternoon you will be<br />
taken into Anja. This park is renowned for<br />
its ring tailed lemurs, arguably the most<br />
precocious species in <strong>Madagascar</strong> and you<br />
should be able to get some good photos.<br />
Hotel aux Bougainvillées, Ambalavao<br />
1 x Standard for 2 (Twin) - Breakfast<br />
and dinner are included<br />
10 Wednesday 14<br />
November <strong>2012</strong><br />
After a visit to the Antemoro paper fabric<br />
you will continue your journey to Isalo<br />
National Park. The journey takes around<br />
four hours. This afternoon you will be taken<br />
out to La Fenetre, which provides an<br />
excellent sunset viewpoint.<br />
Le Jardin du Roy, Isalo National Park<br />
1 x Standard room for 2 (Twin) -<br />
Breakfast and dinner are included<br />
11 Thursday 15<br />
November <strong>2012</strong><br />
Today you will be taken into Isalo and trek<br />
up to Namaza. This is a beautiful trek up a<br />
leafy canyon. Along the way ring tailed as<br />
well as brown lemurs are occasionally<br />
viewed. In the afternoon you may want to<br />
relax or even go on a horse riding excursion.<br />
This can be arranged through the lodge and<br />
is payable locally.<br />
Le Jardin du Roy, Isalo National Park<br />
1 x Standard room for 2 (Twin) -<br />
Breakfast and dinner are included<br />
12 Friday 16<br />
November <strong>2012</strong><br />
Today you will have the choice of visiting<br />
the Piscine Naturale, a delightful fresh water<br />
swimming pool set in the heart of Isalo or<br />
driving for an hour to Zombitse. This park<br />
offers good sightings of sifakas or if you are<br />
lucky one of <strong>Madagascar</strong>`s rarest birds the<br />
Appert`s Greenbul.<br />
Le Jardin du Roy, Isalo National Park<br />
1 x Standard room for 2 (Twin) -<br />
Breakfast and dinner are included<br />
13 Saturday 17<br />
November <strong>2012</strong><br />
You will have a morning drive towards<br />
Tulear. This will take about four hours.<br />
After lunch you will take a boat to the<br />
village of Anakao where you will spend the<br />
next couple of nights<br />
Anakao Ocean Lodge, Anakao<br />
1 x Sea View Rooms for 2 (Twin) -<br />
Breakfast and dinner are included<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
DAY DATE ITINERARY IN BRIEF ACCOMMODATION ARRANGEMENTS<br />
14 Sunday 18<br />
November <strong>2012</strong><br />
You can spend the day relaxing if you would<br />
like or participate in an excursion to<br />
Tsimanampetsota National Park. The park is<br />
located about 90 minutes from Anakao on a<br />
rough road. The park contains a beautiful<br />
saline like as well some spectacular baobab<br />
trees. This is a rare opportunity to view the<br />
flora and fauna that is so typical of this<br />
incredibly arid region.<br />
Anakao Ocean Lodge, Anakao<br />
1 x Sea View Rooms for 2 (Twin) -<br />
Breakfast and dinner are included<br />
15 Monday 19<br />
November <strong>2012</strong><br />
Today you will take the boat back to Tulear<br />
where you will spend the night. If time<br />
allows you will have the opportunity to visit<br />
the Arboretum, a showcase of the flora of<br />
this region.<br />
Hotel Victory, Tulear (Toliara)<br />
1 x Standard for 2 (Twin) - Breakfast<br />
and dinner are included<br />
16 Tuesday 20<br />
November <strong>2012</strong><br />
You have a very long day today. You will be<br />
taken to Tulear Airport and fly to Tana. You<br />
will check onto an international flight to<br />
Nairobi. On arrival in Nairobi you will clear<br />
customs and buy a visa - U$25. You will be<br />
met by our agents who will take you to the<br />
Carnivore Restaurant for an evening meal.<br />
After enjoying the meal you will return to<br />
the airport and check in for your<br />
international flight to the UK.<br />
Overnight on aircraft<br />
17 Wednesday 21<br />
November <strong>2012</strong><br />
You will arrive back in the UK early in the<br />
morning.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Chameleon, Andasibe-Mantadia National Park, <strong>Madagascar</strong><br />
TOUR PRICE<br />
Arrangements as specified per person £3870<br />
Single Supplement £800<br />
Per person deposit required to confirm these arrangements £730<br />
The deposit required is detailed above and relates to the itinerary detailed in this quotation. In most cases the<br />
deposit is 15% of the total cost or £200 per person (whichever is the greater), however in some instances a larger<br />
deposit is required in order to secure particular services. Please refer to the Important Information booklet and<br />
booking form for further details on our Terms and Conditions. Please note if you confirm your booking within 60<br />
days of your departure date full payment is required at the time of booking.<br />
AUDLEY PRICE POLICY<br />
We are confident that we offer excellent value for money and constantly monitor our prices to ensure we remain<br />
competitive. If another company quotes what appears to be a lower price then we are happy to review our price<br />
with you, however, in our experience when we examine alternative quotations we invariably find differences in the<br />
arrangements. These may be subtle or more fundamental, but the impact these can have on your enjoyment is<br />
considerable. If you are able to provide a copy of the other proposal (with the name of the tour operator omitted<br />
if you prefer) we will compare the arrangements and forward a detailed reply to you.<br />
NOT INCLUDED IN THE PRICE<br />
• Local airport departure taxes - payable locally on<br />
each departure.<br />
• Where applicable, locally payable car hire related<br />
charges including optional excess reduction.<br />
• Items of a personal nature such as laundry, drinks,<br />
etc.<br />
• Meals not indicated within your itinerary.<br />
• Tips for your guide and driver (discretionary).<br />
• Any camera or video fees at any sites.<br />
• Entrance fees and other costs when on 'free time’<br />
• <strong>Travel</strong> Insurance<br />
QUALITY OF SERVICE<br />
Most companies claim to offer first class service, but very few genuinely set out to achieve it. At <strong>Audley</strong> we are<br />
wholeheartedly devoted to offering you first class service from the moment we start planning your trip until after your<br />
return. If you feel that our standards at any time drop below your expectations or you have any suggestions about how<br />
we could improve our service, then please contact the Africa Safari Manager, Ruth Milligan on 01993 838 503 or e-<br />
mail ruth.milligan@audleytravel.co<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
VISAS<br />
Kenya<br />
Visas are required for adults for entry into Kenya but not currently for children. We do advise<br />
that these are obtained in advance about 6 weeks prior to departure. <strong>Audley</strong> can pre-arrange<br />
visas for you at a cost of £52 per person and it is also possible to arrange them yourselves<br />
through the Kenya High Commission (www.kenyahighcommission.net/visas). However, it is<br />
also possible to get your visas on arrival for U$25 (please note that only new US dollar notes<br />
will be accepted, none that are damaged or torn & having the correct change is highly<br />
recommended).<br />
If you are getting your visas on arrival which is the cheapest option, do ensure your passport<br />
is valid for at least another 6 months after your date of departure from Kenya and you have<br />
at least 2 blank pages. Do also be prepared to queue for a while on arrival so if your itinerary<br />
has a tight connection we recommend getting your visa in advance.<br />
Please also note that if you have visited a yellow fever country, or are transiting through a<br />
yellow fever country on your way in to Tanzania, you will need to present your yellow fever<br />
certificate on arrival in Tanzania.<br />
<strong>Madagascar</strong><br />
Visas are required for <strong>Madagascar</strong>, however until further notice, these can be obtained free<br />
of charge on arrival in Antananarivo.<br />
Please note that if you have visited a yellow fever country, or are transiting through a yellow<br />
fever country on your way in to <strong>Madagascar</strong> you may need to present your yellow fever<br />
certificate on arrival in <strong>Madagascar</strong>.<br />
Important Note: We cannot under any circumstances guarantee that your visa application for any country will be<br />
accepted. However, in our experience refusals are extremely rare. Visa information is given in good faith and is<br />
accurate to the best of our knowledge.<br />
TRAVEL INSURANCE<br />
It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for predeparture<br />
cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel<br />
your trip for an insured reason such as illness or serious accident.<br />
We strongly recommend that you and all members of your party are adequately insured, protecting against<br />
unforeseen circumstances that could otherwise spoil your travels. Cover should include emergency medical<br />
expenses, personal accident and repatriation. In addition, we strongly recommend that you include baggage,<br />
personal liability and cancellation cover.<br />
We are working with Endsleigh Insurance Services Limited to offer you a range of excellent single and multi-trip<br />
policies. These include:<br />
• Personal accident cover<br />
• Repatriation cover<br />
• Baggage cover<br />
• Personal liability cover<br />
• Overseas legal expenses<br />
• Cancellation or curtailment charge cover<br />
These policies also cover over 80 sports and activities as standard and you can add cover for more adventurous<br />
activities such as white water rafting up to grade 4, trekking up to 6,000 metres and scuba diving up to 40<br />
metres, to name a few.<br />
This is only a summary of the cover provided. The policy document can be read in full on Endsleigh’s website,<br />
which can be accessed by following the link below.<br />
To receive a quote and to book your travel insurance online please go to www.endsleigh.co.uk/<strong>Audley</strong><strong>Travel</strong> or<br />
call our dedicated team at Endsleigh on 0800 028 0063. Please let them know you are travelling with <strong>Audley</strong> when<br />
you call them for a quote.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
HOW TO BOOK<br />
If you are happy with the arrangements outlined within this itinerary and would like to book, please forward your<br />
completed booking form and the deposit specified above. If you would like to revise the itinerary, feel free to<br />
contact me and I can prepare another version which will hopefully match your requirements. The deposit can be<br />
paid by cheque, bank transfer or credit / debit card. Please make cheques payable to <strong>Audley</strong> <strong>Travel</strong>.<br />
On occasions, we may be asked by suppliers to make payment to them earlier than normal. Such requests may,<br />
for example, be made in order to secure flights, accommodation and other services during periods of peak<br />
demand. Whilst suppliers may have no contractual right to make such requests, failure to comply with them may<br />
result in the loss of confirmed arrangements. Where this situation arises, we reserve the right to ask you to make<br />
payment of the requested sum within a stipulated period and prior to balance due date. We will of course<br />
endeavour to avoid doing so if we can. Any such part payment will be treated as part of your deposit for the<br />
purposes of our terms and conditions.<br />
PAYMENT BY CREDIT CARD<br />
Please note that we do not charge a fee on deposit payments by credit card, except when a deposit is more than<br />
15%. In this situation a charge will apply. Credit card fees are detailed on the booking form. We charge a credit<br />
card fee due to the high fees charged to tour operators by the credit card companies. We have chosen to make<br />
this transparent rather than including it within the trip price. You may therefore wish to pay the balance by bank<br />
transfer, debit card or personal cheque.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
WHY TRAVEL WITH US<br />
REPUTATION & QUALITY<br />
Well over 80% of our clients have travelled with us in<br />
the past or have had <strong>Audley</strong> recommended to them.<br />
When you book with us you are assured of quality<br />
arrangements if only for the fact that we simply cannot<br />
afford to risk our excellent reputation. Our service has<br />
been recognised by the readers of well-known<br />
publications including the Guardian & Observer, the<br />
Daily Telegraph and Wanderlust magazine, where we<br />
have consistently featured in their ‘best tour operator’<br />
awards for a number of years.<br />
PERSONAL SERVICE<br />
We are committed to offering you a very personal<br />
service, with all your arrangements being handled by<br />
one country specialist. They will remain your one point<br />
of contact and will take responsibility for the smooth<br />
operation of your trip. They are supported by a team of<br />
specialists for that region and a professional<br />
administration and management team.<br />
From the moment you contact us, we are here to<br />
answer your questions accurately and honestly, be<br />
they about specific arrangements or any more general<br />
queries you may have. We are experienced travellers<br />
with a thorough and in-depth knowledge of our<br />
specialist destinations, and the benefit of this<br />
experience is yours throughout. When we do not know<br />
the answer to a question we will endeavour to find out<br />
and get back to you as soon as possible.<br />
QUALITY SERVICE WHEN YOU ARE TRAVELLING<br />
We take a good deal of care when choosing our travel<br />
partners overseas, taking into account their quality of<br />
service, guides and vehicles. We have built up many<br />
long-standing relationships, ensuring that they deliver<br />
the level of service demanded by <strong>Audley</strong> clients. Our<br />
local guides and drivers, where appropriate, are the<br />
people you will meet. In many cases we know them<br />
personally, in all cases we ensure that they are of the<br />
highest calibre. They are there to do much more than<br />
show you specific sights and provide factual<br />
information. They will be able to tell you about local<br />
life, culture, cuisines and customs; and, where<br />
applicable, act as translator. In certain parts of the<br />
world a specialist guide is more appropriate, for<br />
example, a wildlife expert.<br />
A SMOOTH JOURNEY<br />
We have procedures in place for dealing quickly and<br />
efficiently with mishaps from minor flight time<br />
alterations to more fundamental changes. If problems<br />
do occur we will rapidly rearrange your itinerary to<br />
make best use of your time given the changed<br />
circumstances, not simply cancel part of your trip or<br />
leave you sitting in an airport waiting for hours for a<br />
rescheduled flight. Importantly, in these situations we<br />
will do everything possible to minimise any extra costs<br />
involved – in the vast majority of cases no extra<br />
charges will be made. If a problem does occur while<br />
you are travelling you can contact us on our 24 hour<br />
number. We will do everything in our power to rectify<br />
the problem immediately rather than allow it to spoil<br />
your trip.<br />
DETAILED TRAVEL DOCUMENTS<br />
Approximately two to three weeks before you travel we<br />
will send you all your travel documents presented in a<br />
convenient travel organiser. As well as your full<br />
itinerary and air tickets, there will also be additional<br />
information such as recommended restaurants and<br />
practical tips. A few days before you travel your<br />
specialist will call you to have a final talk through your<br />
itinerary and answer any last minute questions you<br />
may have.<br />
RESPONSIBLE TRAVEL<br />
We have a firm commitment to minimising<br />
the environmental and social impact of<br />
travel, and strive to ensure that a visit<br />
from an <strong>Audley</strong> client has a positive effect<br />
on the destination. We have a<br />
firm commitment to the principles of ‘responsible<br />
travel’ and have been awarded AITO 5 star status (the<br />
highest achievable) for our policies and practises. We<br />
continue to work with AITO, and a number of other<br />
bodies, to improve our policies. For more details<br />
please refer to our website (www.audleytravel.com/rt)<br />
where you will find details of our responsible travel<br />
policy and also our <strong>Travel</strong>lers’ Code. If you are<br />
particularly interested in these issues and wish to<br />
incorporate them into your itinerary, please do not<br />
hesitate to contact your country specialist:<br />
tom.weston@audleytravel.com<br />
LEGAL LIABILITY<br />
We are a UK company and hence must fully comply<br />
with English law. When booking with us you can rest<br />
assured that your arrangements are carefully planned<br />
as we have a reputation to maintain and are legally<br />
liable for any omissions or negligent acts. You may not<br />
find you have this level of reassurance if you make<br />
your own travel arrangements independently.<br />
First class guides<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
CHARITY SUPPORT<br />
<strong>Audley</strong> has been supporting carbon reduction projects through Friends of Conservation since 2005 and in<br />
addition to this each individual department also supports a charity of their choice with a yearly financial<br />
donation. This charity is one that is close to their hearts and the team often chooses to fundraise to add to this<br />
amount. Please ask your specialist if you would like to find out more as in most instances they will have visited<br />
the charity themselves, or one of their colleagues will have.<br />
THE MARA RIANDA CHARITABLE TRUST<br />
Our friend and former colleague Ariana Grammaticas left <strong>Audley</strong> in 2007 to return to her home country of Kenya.<br />
In early 2008 she wrote to us about The Mara Rianda Charitable Trust. Set up by Richard Long, who visited Kenya<br />
in 2004, it supports the school and community in the wider Mara area. All the money Richard raises is used to<br />
provide this support, and he covers administration costs himself. So far the Trust has installed a borehole to<br />
supply fresh water, built five new classrooms provided bursaries for exceptional students to go to secondary<br />
school and paid the salary for one teacher. Though much has been achieved, there is always much more that can<br />
be done!<br />
Children drinking at the muddy spring ©Richard Long<br />
AUDLEY AND THE MARA RIANDA CHARITABLE TRUST IN THE FUTURE<br />
We initially became involved with The Mara Rianda Charitable Trust to help with its aim to bring clean drinking<br />
water to the children of Aitong Primary School, who were previously drinking from a muddy spring. Complications<br />
arose when it was discovered that the spring that the trust had hoped to tap for clean water dried up for three<br />
months of each year. After several meetings with the Maasai elders, it has now been agreed that the water can be<br />
taken from the main spring at Aitong village and be pumped over 1 kilometre to the school. This project is<br />
nearing completion, aided by donations from <strong>Audley</strong> and other organisations. Following on from this great<br />
success, Richard’s next aim is to install more latrines, new solar lighting, a new kitchen and rainwater harvesting<br />
equipment back at Mara Rianda Primary School. We are proud to support The Mara Rianda Charitable Trust, and<br />
look forward to supporting these excellent projects in the future.<br />
If you would like further information please speak to your Africa specialist on 01993 838 500. Alternatively, if you<br />
are going to Kenya and staying at any of the Governor’s Camps in the Masai Mara, do ask the staff to take you to<br />
visit!<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Frog, Andasibe-Mantadia National Park, <strong>Madagascar</strong><br />
YOUR ITINERARY IN DETAIL<br />
Monday, 05<br />
November <strong>2012</strong><br />
LONDON TO NAIROBI<br />
Kenya Airways flight - Flight No: KQ101 - Dep: 2000 - Arr: 0630 - (next day); Class:<br />
Economy class; Non-stop flight;<br />
Tuesday, 06<br />
November <strong>2012</strong><br />
NAIROBI TO ANTANANARIVO<br />
Kenya Airways flight - Flight No: KQ756 - Dep: 0820 - Arr: 1140 - (same day); Class:<br />
Economy class; Non-stop flight;<br />
<strong>Madagascar</strong> Introduction<br />
<strong>Madagascar</strong> is situated about 400km off the coast of Africa, south of the Equator. This<br />
huge island country is roughly 2.5 times the size of Great Britain and contains a rich variety<br />
of environments ranging from open plains, deciduous forests, dense rainforest, white sand<br />
beaches and lofty mountains. Cut off from mainland Africa for millions of years, the<br />
island's flora and fauna has evolved into unique species including 150,000 forms of life<br />
which are found nowhere else in the world, the most famous of which are the numerous<br />
species of lemurs.<br />
A trip around <strong>Madagascar</strong> is very different to a safari on mainland Africa. <strong>Madagascar</strong> is an<br />
undeveloped country and tourism is very new. Therefore, for any trip to <strong>Madagascar</strong> it is<br />
important to take both a sense of humour and adventure. Camps and lodges are full of<br />
character however they are not like the slick efficient camps you find on mainland Africa.<br />
The Madagascan people are friendly and welcoming but there may well be a language<br />
barrier as English is not always widely spoken. It is useful to have a basic grasp of French<br />
and take a phrase book.<br />
All internal flights are operated by Air <strong>Madagascar</strong> who have a reputation for delayed and<br />
cancelled flights. When flight changes happen it can seriously disrupt an itinerary as there<br />
is in some case no other flights or means of onward transport for the next 2-3 days. Air<br />
<strong>Madagascar</strong> have dramatically improved in recent years and over the past year we have<br />
found cancellations and changes to be an issue in less than ten percent of our clients’<br />
itineraries, however it is still a risk. If flight problems do occur <strong>Audley</strong> and our ground<br />
agents will discuss the possible options with you and make new arrangements for you.<br />
Please be aware however that this can incur additional costs. If you have any queries<br />
about this please do ask your specialist for more information.<br />
The advantage of travel in <strong>Madagascar</strong> is that you are seeing a country that will not remain<br />
like this for long. At <strong>Audley</strong> we love the fact that every hotel is totally different, there are<br />
no chains here. We find the guides fascinating, wildlife exciting and we love to see a<br />
country before it has been properly ‘discovered’ by the masses. We think that now is the<br />
time to enjoy it, revel in the chaos, the colour and the wildlife, before others arrive. We<br />
have always found the people very welcoming, and as long as you have patience, a<br />
willingness to dust off your O Level French and some sign language you will have a trip you<br />
will never forget.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
<strong>Madagascar</strong>'s Central Highlands Introduction<br />
Running down the spine of <strong>Madagascar</strong> are the Hauts Plateaux, or the Central Highlands.<br />
This is a spectacular area with mountains, ravines, hills and valleys. It is a relatively<br />
populated area and driving through the mountains you will see villages on hilltops with tall<br />
clay houses with thatched roofs. Some streets are cobbled and zebu cattle are plentiful as<br />
farming is prolific in the area.<br />
There are a number of towns in the Central Highlands not least the capital Antananarivo or<br />
Tana as it is commonly known. Set on a series of hills it has a fascinating atmosphere with<br />
French, Malagasy and Asian influences.<br />
The common way to explore the Central Highlands is by car, starting in Tana and then<br />
driving south all the way to Fort Dauphin or Tulear on the south coast. Places of interest<br />
along the way include Ampefy, 60 miles south of Tana and a volcanic region characterized<br />
by spectacular waterfalls and geysers. Further south, the town of Antsirabe is a town<br />
renowned for local handicrafts and its thermal spa. Also in the Central Highlands you find<br />
Andringitra National Park and Isalo National Park. Just below the highlands in the rainforest<br />
belt is Ranomafana.<br />
The central highlands are wonderful to explore by car and driving along you will pass many<br />
towns and villages. In the area surrounding Tana the majority of people are Merina, whose<br />
name means 'those from the country where one can see far'. The Merina are considered to<br />
be the most Asian of the Malagasy ethnic groups in terms of their physical characteristics<br />
and culture and many are rice farmers. It is common to see zebu-cattle aerating the fields<br />
and farmers sowing, reaping and grinding their rice.<br />
South of the Merina kingdom you find the Betsileo people. They are reputedly the best<br />
farmers in <strong>Madagascar</strong>, building rice terraces on the slopes of steep hills similar to those of<br />
Indonesia or the Philippines.<br />
South of the Betsileo live the Bara who are divided into five clans in the dry regions at the<br />
southern end of the central highlands. They keep large herds of zebu cattle and are the<br />
most pastoral people in <strong>Madagascar</strong>; they also have a reputation of being valiant warriors.<br />
Antananarivo Introduction<br />
Antananarivo is the capital of <strong>Madagascar</strong>. It is located in Antananarivo Province, and is<br />
most commonly known by its colloquial short-hand form Tana. It is situated in the centre<br />
of the island length-wise, and 90 miles away from the eastern coast. The city occupies a<br />
commanding position, being built on a series of hills. In years gone by the king used to<br />
occupy his palace on the tallest hill and from there he would look down over the smaller<br />
hills where all his wives lived. The city grew from there and modern day Tana now sprawls<br />
across the hills in a disorganised but not totally unattractive fashion.<br />
Looking down from the plane window as you approach you can see clusters of red clay<br />
houses and steepled churches on hilltops and a mosaic of fields. Dotted in the empty<br />
countryside are the white concrete Merina tombs from where the dead will be exhumed in<br />
the famadihana ceremony.<br />
Driving into town from the airport is fascinating. Whilst there is no doubt that you are in a<br />
working African city it is one of the more attractive ones. Taxi-brousses zip along the roads<br />
that are also home to zebu-carts, people pushing home-made wheelbarrows, street traders<br />
selling everything from bananas to brooms and more. The city is interspersed with paddy<br />
fields where zebu graze and cattle egrets mix with ducks and chickens. There are old<br />
colonial houses, cobbled streets, modern office blocks and grand French state houses. The<br />
city is very vibrant, very alive and has totally chaotic traffic and yet somehow it manages to<br />
look serene in the light of the sunset.<br />
Antananarivo was founded in about 1625 by King Andrianjaka and takes its name (the City<br />
of the Thousand) from the number of soldiers Andrianjaka assigned to guarding it. Until<br />
1869 all buildings within the city were of wood or rushes, but even then it possessed<br />
several timber palaces of considerable size. The city was captured by the French in 1895<br />
and incorporated into their <strong>Madagascar</strong> protectorate. Since the French conquest, good<br />
roads have been constructed throughout the city, broad flights of steps connect places too<br />
steep for the formation of carriage roads, and the central space, called Andohalo, has<br />
walks and terraces, flower-beds and trees.<br />
Tana is one of the more attractive capitals in the developing world. In the evening sunshine it is<br />
particularly delightful with brightly coloured houses stacked up the hillsides, purple jacarandas and<br />
violet bougainvillea against the sky. Rice paddies are tended right up to the edge of the city and zebucarts<br />
rumble along the roads on the outskirts of town. As with all African cities the traffic can be<br />
interesting to say the least - we have found that the best thing to do is just not to look at the roads but<br />
instead let your driver navigate them, whilst you admire the scenery!<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Market in Antananarivo, <strong>Madagascar</strong><br />
IVATO AIRPORT TO IVATO<br />
<strong>Group</strong> transfer with driver and guide<br />
The group will be driven from the airport into the Ivato Area of town, a quiet suburb nearby<br />
the airport. On arrival at your hotel your driver will assist you with your check-in.<br />
Relais des Plateaux, Antananarivo<br />
Breakfast is included<br />
Wednesday, 07<br />
November <strong>2012</strong><br />
ANTANANARIVO TO ANDASIBE<br />
group transfer with driver and guide<br />
The group will be driven from Tana to Andasibe. This journey takes between around 4 hours<br />
depending on traffic. You will cross the city of Tana first as the road to Andasibe is on the<br />
opposite side of town to the airport. Going through Tana you'll see paddy fields, zebu<br />
cattle, lively markets and all sorts of houses from faded colonial buildings to tiny huts. The<br />
traffic can be terrible with taxi-brousses, trucks, cabs and zebu carts all jostling for space.<br />
The Tokyo roundabout signals the end of Tana and you are then into beautiful rolling<br />
countryside. The drive is very picturesque as you pass through numerous small villages,<br />
paddy fields and forests. You'll see tiny stalls at the side of the road selling fruit so and<br />
there are plenty of beautiful photo opportunities and your driver will be happy to stop for<br />
you to take pictures. The road is pretty good, although it does have its fair share of<br />
potholes. The last half hour is on dirt track and will be much slower but the scenery and<br />
mountain air are wonderful.<br />
The Lowland and Montane Rainforests of Eastern <strong>Madagascar</strong><br />
Introduction<br />
The Eastern rainforests stretch from the tiny town of Iharana on <strong>Madagascar</strong>'s northeast<br />
coast to Fort Dauphin in the southeast tip of the country. As the name suggests they lie<br />
along the east coast, stretching along a long band known as the <strong>Madagascar</strong> Sylva. In years<br />
gone by these rainforests used to stretch continuously, however logging and slash & burn<br />
farming has fragmented them. Fortunately, much forest still remains and this forest is the<br />
most beautiful primary rainforest you will find anywhere on earth.<br />
At the coast the rainforest is lowland forest, beautiful thick vegetation dropping to idyllic<br />
sandy beaches. As the clouds sweep in off the sea they drench the forests with around<br />
3,500mm of rain each year. Much of this rain falls between January and March, however you<br />
can expect sudden downpours all year round. Once the rain clears, the sun comes out and<br />
the light flooding down between the leaves makes the forest magical.<br />
Lowland forest reserves include Masoala & Nosy Mangabe. The forests here are<br />
unparalleled in beauty. The thick vegetation is made up of huge trees with buttress roots,<br />
saplings, palms, lianas, ferns, orchids, mosses and more. Streams weave in and out of the<br />
trees and over moss covered boulders and the ground is covered in a thick spongy leaf<br />
litter. The forests are bursting with life. Walking along the narrow paths you encounter<br />
beautiful butterflies, chameleons, snakes, frogs and lemurs. Vasa parrots can be heard<br />
calling and if you look carefully you may spot the tiny <strong>Madagascar</strong> kingfisher.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
As you leave the coast and the land rises the forest turns to montane rainforest (800m to<br />
1,300m). Reserves that protect montane rainforest include Perinet, Amber Mountain and<br />
Ranomafana. Drenched by the rain but at a higher altitude the forest is still dense and<br />
bursting with life but with subtle differences. Bamboo is more common here and trees tend<br />
to have smaller tougher leaves. Mosses and epiphytes are abundant and shrubby<br />
undergrowth flourishes as more light filters through the trees. There are waterfalls and<br />
streams pouring down the mountainside. The climate is wet and you can expect a<br />
drenching at any time, however it is cooler and less humid than the coast. Wildlife is<br />
abundant with many lemur species, frogs varying in size from 6mm to 16cm, brightly<br />
coloured chameleons and much more.<br />
Andasibe-Mantadia National Park Introduction<br />
This area can cause confusion as it has so many names. The park is made up of two<br />
protected areas - the Analamazaotra (pronounced An-al-a-mazoo-tra) Reserve which is also<br />
known as Perinet and/or Andasibe which are the French and Malagasy names of the nearest<br />
town. The second protected area is the Mantadia National Park and this is located about<br />
40 minutes away from Perinet and fortunately only has the one name. Analamazaotra is the<br />
place to see and hear the indri, while down the road in Mantadia you find the diademed<br />
sifaka and black & white ruffed lemur.<br />
The Andasibe-Mantadia Calendar<br />
January, February and March are the cyclone season and therefore not a good time to visit.<br />
During April and May the reserve enjoys typical tropical weather with showers interspersed<br />
with sunshine. As it is warm, the lemurs are active during this time. From June to August<br />
the parks experience their winter and the cooler temperatures lead to the wildlife being<br />
less active. From September to December the rainfall is low and lemur viewing is good. The<br />
area receives 1700mm of rain so you can expect rain showers all year round. However,<br />
luckily the fauna is used to the rain and thus you can see wildlife all year round.<br />
Indri, Andasibe-Mantadia National Park, <strong>Madagascar</strong><br />
NIGHT WALK BY ANDASIBE NATIONAL PARK<br />
shared excursion with an English speaking guide<br />
Despite the National Parks and the Perinet Reserve being closed in the evenings it is still<br />
possible to see some of the nocturnal species by means of a night walk, accompanied by a<br />
local guide. The walk takes place along the main road that runs along the edge of the<br />
reserve; there are few cars at this time of the evening and therefore the only traffic you are<br />
likely to come across is other night walkers wielding torches! The road makes for easy<br />
walking and the proximity to the vegetation will mean that you are likely to spot something.<br />
Dwarf lemurs, woolly lemurs and mouse lemurs are commonly spotted as well as different<br />
species of frogs, chameleons and lots of insects. Your guide should provide you with a<br />
strong torch, but we still strongly recommend taking your own head torch with you. This<br />
will enable you to have a larger pool of light to catch glimpses of twinkling eyes and then<br />
you can focus in on the particular animal with the one provided or with the help of your<br />
guide's torch. The walk is easy, and a really nice way to spend an evening it should last<br />
about an hour.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Parson's chameleon<br />
Vakona Forest Lodge, Andasibe-Mantadia National Park<br />
Breakfast and dinner are included<br />
Thursday, 08<br />
November <strong>2012</strong><br />
DAY EXPLORING ANDASIBE-MANTADIA NATIONAL PARK<br />
shared excursion with English speaking guide<br />
The main draw to the Perinet Reserve is the chance of seeing and hearing the indri, the<br />
largest surviving lemur species. The indris are only found in this national park and<br />
therefore have lots of visitors and at times the park can be busy, but these rarities are still<br />
well worth a visit! The best way to visit the park and the indris is on foot in the early<br />
morning as this is when they are most active and are most likely to be calling, a very eerie<br />
noise that can be heard up to 3 kilometres away. You will have a guide at your disposal for<br />
the day to enjoy walks in the National Park.<br />
Everyone who enters the park has a pretty good chance of seeing the indri as they are fairly<br />
habituated and the guides are good at finding them. As well as the indris there are lots of<br />
other lemur species in the reserve including brown lemurs and possibly the elusive<br />
diademed sifaka alongside lots of other animal species and beautiful forest to enjoy<br />
walking through.<br />
Vakona Forest Lodge, Andasibe-Mantadia National Park<br />
Breakfast and dinner are included<br />
Friday, 09<br />
November <strong>2012</strong><br />
DAY EXPLORING MANDADIA NATIONAL PARK<br />
shared excursion with your guide<br />
Located further away from the town of Andasibe means that the national park of Mantadia<br />
receives relatively fewer visitors. It takes around 1 hour to drive there. The trails are more<br />
rugged compared to the Perinet reserve, however for the wildlife enthusiast, you will be<br />
well rewarded. The park covers an area of 10,000 hectares and there are a handful of well<br />
constructed trails, so visitors will need to be prepared for an active search for the wildlife.<br />
The park is a home to the red bellied lemur and black & white ruffed lemur, neither of<br />
which are found in the Perinet reserve. The Park also has some great bird watching<br />
opportunities with the scaly ground-rollers and red breasted coua being just two that<br />
reside in the park.<br />
Vakona Forest Lodge, Andasibe-Mantadia National Park<br />
Breakfast and dinner are included<br />
Saturday, 10<br />
November <strong>2012</strong><br />
ANDASIBE TO ANTSIRABE<br />
group transfer with driver and guide<br />
Your driver will take the group from Andasibe to Antsirabe. This is a relatively long drive,<br />
taking around 6 hours. However, there is plenty to look at along the way- rolling hills and<br />
terraced rice paddies, as well as lots of little farming villages. If you would like to stop<br />
during the journey to stretch your legs, take photographs or to visit some of the road-side<br />
stalls, do ask your driver.<br />
Antsirabe Introduction<br />
A few hour's drive south of Antananarivo, Antsirabe, is a cool and bustling town founded<br />
by Norwegian missionaries. Today it is home to the Merina people, but the legacy of<br />
colonial times can still be seen in the town's wide, leafy boulevards and grand public<br />
buildings. Arriving in town, you will also notice the hundreds of pousse-pousses racing<br />
along the town's streets, all brightly coloured, and each with their own name and number<br />
plate!<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
While most people only spend the night here on their journey along RN7, Antsirabe is a<br />
pleasant town, with enough to do for a stay of a couple of nights. Interesting things to do<br />
in Antsirabe include a visit to the thermal baths where there is a wonderfully hot swimming<br />
pool full of people and friendly laughter. On Saturdays you can visit the market which is a<br />
huge bustling affair with one wall made up completely of barbers with small mirrors, chairs<br />
and pegs for your hat! It is possible to visit homes of craft workers or perhaps take a trip<br />
to the honey shop opposite Hotel Caleche. Here you can buy all sorts of things from<br />
eucalyptus honey to lychee jam and more.<br />
Local girl at Antsirabe, <strong>Madagascar</strong><br />
Couleur Cafe, Antsirabe<br />
Breakfast and dinner are included<br />
Sunday, 11<br />
November <strong>2012</strong><br />
ANTSIRABE TO RANOMAFANA<br />
group transfer with driver and guide<br />
The group will set off on the RN7 road to the south. Along the way you'll cross several<br />
rivers, and on a sunny day you will see the women from the villages washing clothes and<br />
laying them out on the banks to dry. The landscape is typical of the high plateau, with<br />
rolling hills, rice paddies and tiny farming villages scattered across the countryside.<br />
After a few hours you will reach the small town of Ambositra. This is the centre of<br />
<strong>Madagascar</strong>'s wood carving industry; even the houses have ornately carved wooden<br />
balconies & shutters. If you feel like stretching your legs, this is a good place to break<br />
your journey and learn more about this local craft.<br />
Heading south from Ambositra you pass into Betsileo country. The houses are built from<br />
mud and thatch rather than the ornate wood and brick buildings you see further north.<br />
Like the Merina of the high plateau, the Betsileo are enthusiastic rice farmers, so you will<br />
pass plenty of paddy fields in the valleys, with steep hills studded with granite boulders<br />
rising above. The road winds through a number of villages, where you will see the Betsileo<br />
at the market, in the fields, or herding zebu, many wearing straw hats, with lambas flung<br />
over their shoulders. From Ambohimahasoa it is around half an hour to Ranomafana. As<br />
the vegetation grows denser and the leaves greener, you will know you are soon to arrive in<br />
the rainforest.<br />
The drive will take around 6 hours, however this will depend on the number of stops you<br />
make.<br />
Ranomafana National Park Introduction<br />
In colonial times, visitors flocked to the small town of Ranomafana to take water at its<br />
thermal springs. Today, most find the lush rainforest of the national park a far greater<br />
attraction. Bamboo thickets are mixed with moss covered trees, orchids, and tree-ferns<br />
stretching to reach the forest canopy. The Namorona River runs through the park, and the<br />
steep hillsides and towering trees are broken by tumbling waterfalls and tiny trickling<br />
streams running down to meet the river.<br />
The park was gazetted in 1991 in order to protect the golden bamboo lemur, but it is just<br />
one of twelve species of lemur in the reserve. By day it is also possible to spot the Milne-<br />
Edwards sifaka high in the trees, pairs of red-bellied lemurs, and red-fronted brown lemurs<br />
snacking on juicy millipedes. Also present are black-and-white ruffed lemur, and greater<br />
and eastern grey bamboo lemurs. At night visitors may see the greater dwarf lemurs, woolly<br />
lemurs, sportive lemurs, and tiny brown mouse lemurs leaping from tree to tree. The<br />
extraordinary looking nocturnal aye-aye can also be found in the park, but sightings of it<br />
are very rare.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
For keen birders, the park has a huge amount to offer, with over a hundred different bird<br />
species. Thirty-six of these are endemic to <strong>Madagascar</strong>, so it's certainly worth keeping a<br />
pair of binoculars handy; a flash of colour amongst the trees could be a sunbird asity, a<br />
flicker of movement on the forest floor a pitta-like ground roller.<br />
The Ranomafana Calendar<br />
Ranomafana is part of the Eastern rainforest belt, and as the name suggests, it is one of<br />
the wetter areas of <strong>Madagascar</strong>. It is the rain however which brings life to the forest, and<br />
the wettest months to visit can be some of the most rewarding. The main rainy season is<br />
from mid November till around March. This is a wonderful time to spot frogs- they are best<br />
seen in hopping on the forest floor or sheltering amongst pandan leaves by day, and heard<br />
calling to one another by night. This is also an excellent time to see orchids in flower.<br />
February to April is when the guava trees bear fruit and red bellied and red fronted brown<br />
lemurs are frequently to be found snacking here. On the downside, the steep pathways of<br />
Ranomafana are harder to navigate during the rains, and it is particularly important to keep<br />
an eye out for leeches at this time. April and May are drier months, while the winter rainy<br />
season comes in June and July. During these two months, look closely at the sifakas; you<br />
may well see tiny heads peeking out, as newborns cling to their mothers' stomachs. The<br />
warmer months between September and January are when the birds and the animals of the<br />
forest are most lively. Red bellied, mouse, and red fronted brown lemurs tend to have their<br />
young in November and December, while the bamboo lemurs give birth during December<br />
and January. Birds are at their most busy and flirtatious during the breeding season of<br />
September and November, and the forests reptiles come out to bask in the summer heat.<br />
Red bellied lemur, Ranomafana National Park, <strong>Madagascar</strong><br />
Setam Lodge, Ranomafana National Park<br />
Breakfast and dinner are included<br />
Monday, 12<br />
November <strong>2012</strong><br />
WALKING IN RANOMAFANA<br />
shared excursion with your guide<br />
Walks in Ranomafana are a good opportunity to see lemurs feeding amongst the trees in<br />
the morning or snoozing later in the day. The main paths are fairly well maintained, but<br />
often steep, so you will need to be fairly fit to get the most out of your walk. You may also<br />
find yourself heading off piste for particularly special sightings of lemurs. At times your<br />
guide may leave you in the forest for a few minutes to catch your breath and enjoy the<br />
birdsong. Meanwhile, he will be racing all over the hillside in search of lemurs. Red bellied<br />
and red-fronted brown lemurs are most often spotted, but you also have a good chance of<br />
seeing golden and greater bamboo lemurs as well as sifakas.<br />
Night walks are also an option at the park. These follow a fairly set pattern, as you walk up<br />
and down the road adjacent to the park (the park itself is closed at night time). During the<br />
night walk your guide will be on the look out for mouse lemurs, which are the smallest<br />
species of lemur and chameleons which turn white in the dark, so are more easily seen than<br />
in the daytime when their colour changes and they are camouflaged. As all of the night<br />
walks focus around this one area, it can get busy.<br />
Setam Lodge, Ranomafana National Park<br />
Breakfast and dinner are included<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Tuesday, 13<br />
November <strong>2012</strong><br />
RANOMAFANA TO AMBALAVAO<br />
group transfer with driver and guide<br />
Driving from Ranomafana to Ambalavao takes around four hours. For the first half an hour<br />
or so the road twists and turns through the rainforest and plantations of pine and<br />
eucalyptus trees. The road then opens out into terraced farmland and rice paddies<br />
studded with the occasional village. At Alakamisy the road joins RN7, taking you down to<br />
Fianarantsoa (commonly known as Fianar). Although not a particularly attractive town, this<br />
is a good place to break your journey, stopping to buy water, petrol and snacks and stretch<br />
your legs. After Fianar the hillsides become more barren, and enormous granite boulders<br />
jut through the grassy slopes. The views are most breathtaking just before Ambalavao,<br />
where the road turns a corner and drops down, leaving you with incredible views across<br />
the countryside to the hills beyond.<br />
Ambalavao Introduction<br />
Ambalavao is a small town, typical of the Central Highlands. The old part of town has<br />
wooden balconies with elaborate carvings, tiled roofs and people carrying pails of water.<br />
The town is known for its paper making and is the home of the Malagasy 'Antaimoro' paper<br />
which is papyrus based paper with wild flowers in. You can visit the factory which is mostly<br />
flowerbeds and have a small tour and visit the shop. Another local produce is silk and you<br />
can learn more about the interesting production methods, this is also a great opportunity<br />
to support this local craft. There is a lively cattle market on Thursdays on the outskirts of<br />
town. This starts at 3am so you are unlikely to see the beginning but you will see a large<br />
number zebu and herdsmen on the roads.<br />
Ambalavao, <strong>Madagascar</strong><br />
EXPLORING ANJA PARK<br />
shared excursion with your guide<br />
Anja is a community owned park, so the local people benefit directly from people who pay<br />
to visit the park. The park covers and area of 50 hectares and there are some superb views.<br />
The main attraction are the 40 different families of ring tailed lemurs that call the park<br />
home. The region is sacred to the Betsileo who have always considered it 'fady' (meaning<br />
unlucky or frowned upon) to hunt lemurs, allowing them to flourish.<br />
Hotel aux Bougainvillées, Ambalavao<br />
Breakfast and dinner are included<br />
Wednesday, 14<br />
November <strong>2012</strong><br />
AMBALAVAO TO ISALO NATIONAL PARK<br />
group transfer with driver and guide<br />
Leaving Ambalavao you'll head south west towards Isalo, passing huge granite rocks jutting<br />
through the grassy plains. The largest of these is the "Gateway to the South", and beyond<br />
this you'll see the landscape and house change as you pass from Betsileo to Bara country.<br />
After around two-and-a-half hours you will come to Ihosy, the capital of the Bara tribe.<br />
This is a good place to stop to break your journey before continuing south. From here it<br />
takes another hour and a half to Isalo, crossing the empty savannah of the Horombe<br />
Plateau. In the hazy distance you'll see sandstone cliffs rising from the plains- this is the<br />
Isalo Massif.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Spiny Forests of the South Introduction<br />
In the far south of <strong>Madagascar</strong> there is a belt of land that is perhaps the most unusual and<br />
peculiar area in <strong>Madagascar</strong>. It stretches from Morombe in the southwest to Fort Dauphin<br />
in the southeast - spreading in an arc along the coastline. This area is arid and is dotted<br />
with euphorbias, bottle trees and elephant foot plants. It is known as <strong>Madagascar</strong>'s spiny<br />
forest.<br />
Reserves that are found in the spiny forest region include Ifaty which is on the southwest<br />
coast and has some beautiful bottle trees and Berenty, in the southeast of the country and<br />
which is famous for its lovely walks and habituated ring-tailed lemurs.<br />
Isalo National Park Introduction<br />
Isalo is one of <strong>Madagascar</strong>'s most beautiful and diverse national parks. Towering<br />
sandstone outcrops rise from parched grassy plains, which themselves fall into damp, fern<br />
covered canyons.<br />
Approaching the park, the savannah of the Horombe Plateau is home to Bara tribe, and as<br />
well as the butterflies and dragonflies that flit amongst the grasses, you may also spot<br />
grazing zebu. Higher on the massif aloes and elephant's-foot plants cling to rock face, and<br />
tapia trees are amongst the few that survive the frequent bush fires. Isalo is sacred to the<br />
Bara tribe, and amongst the rock formations piles of stones in crevices high in the cliff face<br />
mark traditional burial sites.<br />
The arid rocky landscape is broken by deep canyons, where waterfalls tumble into clear<br />
tropical pools and ferns cling to the moist rocks. In the deciduous woodland around the<br />
canyons ring-tailed and red-fronted brown lemurs can be spotted, as well as Verreaux's<br />
sifaka. Birding is also rewarding, and visitors have a good chance of spotting the endemic<br />
Benson's rock thrush.<br />
The magnificent landscape of Isalo is best seen on foot. There are hiking trails for almost<br />
all levels of fitness, and this also gives the best chance to appreciate the wildlife.<br />
Isalo Calendar<br />
From mid-November till early May the rains fall in Isalo. While it is not as wet here as<br />
amongst the rainforests of the East coast, the risks of high water and rock falls make it<br />
impossible to visit the canyons at this time. Elsewhere in the park, paths are slippery and<br />
some of the easiest walking is to be found amongst the tracks of the Horombe Plateau.<br />
The rains bring the grasslands to life, so may is the time to see rich new growth and enjoy<br />
the park at its greenest. June and July are cool months, so are ideal if you plan to do<br />
longer hikes during the day. July is also the time to watch out for young sifakas in the<br />
park. August sees Isalo in bloom, aloes sprout stems of red flowers, and yellow petals<br />
appear on the elephant's foot plants. September through till December are the warmest<br />
months in the park, and are best for seeing wildlife at their most active. Snakes bask in<br />
the warm sun, migrant birds arrive from Europe, and the lemurs give birth in September.<br />
During this summer season it extremely hot in the middle of the day, so some of the<br />
longest walks in the park are particularly challenging.<br />
Hoopoe, Isalo National Park, <strong>Madagascar</strong><br />
Le Jardin du Roy, Isalo National Park<br />
Breakfast and dinner are included<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Thursday, 15<br />
November <strong>2012</strong><br />
EXPLORING ISALO NATIONAL PARK<br />
shared excursion with your guide<br />
Hiking in Isalo is superb. Exploring the Canyon des Makis there is a chance of seeing ring<br />
tail lemurs grazing amongst the deciduous forest, and is a relatively flat and easy walk,<br />
although once in the canyon it is necessary to clamber over some rocks. More challenging<br />
is the visit to the Piscine Naturelle. The first half an hour is a steep hike up the massif<br />
wall, rewarded by breathtaking views over the rocky valleys below. A walk in this area also<br />
allows you to see the Bara burial sites in the rock face. It is useful to be aware that it is<br />
taboo to point with a straight finger at the tombs and instead the location is indicated with<br />
a curled finger aimed in the direction of the tomb. A beautiful oasis amongst the rocks, the<br />
piscine itself can be busy, but a dip in the cool water is the perfect way to relieve Isalo's<br />
heat. Another pretty, but challenging hike is through the Namaza Valley, where you can<br />
climb up to see the waterfall and the so called black and blue pools. The slippery paths<br />
lead deep into the gorge, heading over, around and through the streams.<br />
For fit walkers, there is a walk across the massif from the Piscine Naturelle to the Namaza<br />
Valley. All together this walk is about 10km and includes walking across an open flat area<br />
as well as plenty of step climbing! The Piscine Naturelle and black and blue pools provide<br />
excellent refreshment and if staying for three nights an enjoyable itinerary is to the full day<br />
loop to the Piscine Naturelle and Namaza Valley on the first day and then the shorter<br />
Canyon walk the following day with time either time to relax in the afternoon or enjoy an<br />
alternative activity such as horse riding, which can be arranged locally.<br />
For those wanting a more sedate activity, the Isalo information centre on RN7 has some<br />
interesting displays on the Bara, as well as explanations about the flora, fauna and geology<br />
of the park.<br />
In the late afternoon your guide may suggest visiting the natural rock window to watch the<br />
sunset. This can be a very busy spot, and as there are incredible views all over Isalo, we'd<br />
recommend asking your guide to take you elsewhere, or even find a quiet spot in your<br />
lodge to sit with a cold drink and watch the rocks turn orange.<br />
Le Jardin du Roy, Isalo National Park<br />
Breakfast and dinner are included<br />
Friday, 16<br />
November <strong>2012</strong><br />
EXPLORING ISALO NATIONAL PARK<br />
shared excursion with your guide<br />
Le Jardin du Roy, Isalo National Park<br />
Breakfast and dinner are included<br />
Saturday, 17<br />
November <strong>2012</strong><br />
ISALO NATIONAL PARK TO TULEAR<br />
group transfer with your driver and guides<br />
Driving from Isalo to Tulear, you'll feel as if you are in <strong>Madagascar</strong>'s wild west. The<br />
canyons and cliff faces of the park give way to grassy open plains, broken only by the<br />
occasional sapphire mining towns. Hopeful prospectors have built these towns almost<br />
overnight, and gems are for sale in every other shop. Moving on from the sapphire area<br />
you'll pass through the forest of Zombitse National park, you may be able to see white<br />
sifaka just walking along the road next to the park. The landscape becomes greener, and<br />
you'll see the first baobabs of the south. Along the drive you will pass from Bara to<br />
Saklava country, and you'll notice their large square tombs beside the road. The journey<br />
should take around fours hours in total, all of it on a good tarred road.<br />
Tulear (Toliara) Introduction<br />
Tuléar lies on the southwest coast of <strong>Madagascar</strong>, around 950 km from Antananarivo.<br />
Tulear's history is centred on St Augustine's Bay which was at first a trading post and then<br />
a hideout for pirates. The town itself is fairly modern and was designed by a French<br />
architect. It is not particularly attractive but there are numerous tamarind trees which give<br />
gentle respite from the blazing sun.<br />
There are a number of reasons to visit Tulear. There are Mahafaly and Masikoro tombs and<br />
a museum on Boulevard Philbert Tsiranana which has some fascinating marks and tomb<br />
sculptures. There is also a lively market.<br />
Finally, there are some beautiful places north and south of town where you find idyllic<br />
beaches, fringed by palms and with offshore coral reefs for snorkelling and diving.<br />
Climate<br />
From May to October the nights in Tulear can be very cold indeed. In the hotter months<br />
(November to April) everything stops for a siesta at midday from 1pm to 3pm.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Tulear (Toliara), <strong>Madagascar</strong><br />
TULEAR TO ANAKAO<br />
shared boat transfer<br />
You will have a speedboat transfer from Tulear down to Anakao. Unless you are travelling<br />
at very high tide you will be carried out to the boat by zebu cart. The transfer from Tulear<br />
to Anakao can take anything up to an hour and a half, depending on the conditions of the<br />
sea.<br />
Anakao Introduction<br />
Anakao is a Vezo fishing village around fifty kilometres south of Tulear. The terrible roads<br />
heading south make boat the best way to reach Anakao and fleets of pirogues line the<br />
shore. The inaccessibility of the village means that modern development has largely<br />
passed by Anakao. During colonial times, Anakao was a busy fishing port, and this remains<br />
the main occupation of the villagers today. Shortly after dawn each morning you'll see the<br />
fishermen putting out to sea, and tens of tiny sails flutter across the water.<br />
Anakao has some pretty beaches, and offshore lies Nosy Ve. This tiny island has a white<br />
sandy shoreline, and is home to hundreds of tropic birds. The reefs off Anakao offer good<br />
diving and surfing. While snorkelling it is possible to see a myriad of fish including surgeon<br />
fish, angel fish, butterfly fish, groupers and rays. You will also find enormous rock lobsters<br />
although shark sightings are not common. Anakao is also a good base to use for visits to<br />
Lake Tsimanampetsotsa. On the outskirts of Anakao village you will find some interesting<br />
tombs and once you are clear of the populated areas you start to see wildlife including<br />
ring-tailed lemurs, tortoises, chameleons, geckos and other lizards. Three bays south of<br />
Anakao is an area of mangrove swamp that is rewarding for birdwatchers. You can often see<br />
<strong>Madagascar</strong> plovers, flamingos, hoopoes, bee-eaters and vasa parrots.<br />
Anakao beach, <strong>Madagascar</strong><br />
Anakao Ocean Lodge, Anakao<br />
Breakfast and dinner are included<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
Sunday, 18<br />
November <strong>2012</strong><br />
EXCURSION TOTSIMANAMPETSOTA<br />
shared excursion with your guide<br />
Tsimanampetsota is a fantastic park located around ninety minutes on a rough road from<br />
Anakao. The park is home to some of the most striking dry and spiny forest in the country.<br />
The guide will take you walking through the spiny forest where you will get the opportunity<br />
to view some of the most bizarre shaped baobab trees. Some of these are reputed to be<br />
3000 years old. Nearby there are some beautiful caves, one of which harbours an endemic<br />
species of fish that is entirely blind. From the top of the ridge there are spectacular views<br />
over a saline lake that for much of the year contains a number of flamingos. Please be<br />
aware that this is one of the hottest parts of <strong>Madagascar</strong> so take a sun hat as well as high<br />
factor sun cream.<br />
Anakao Ocean Lodge, Anakao<br />
Breakfast and dinner are included<br />
Monday, 19<br />
November <strong>2012</strong><br />
ANAKAO TO TULEAR<br />
shared boat transfer<br />
A speedboat will collect you from the beach in Anakao and take you to Tulear. The journey<br />
can take up to an hour and a half depending on sea conditions. Unless it is very high tide,<br />
a zebu cart will come out to collect you from the boat and carry you and your bags to<br />
shore.<br />
Hotel Victory, Tulear (Toliara)<br />
Breakfast and dinner are included<br />
Tuesday, 20<br />
November <strong>2012</strong><br />
TULEAR TO ANTANANARIVO<br />
Air <strong>Madagascar</strong> Flight<br />
You will bid farewell to your <strong>Madagascar</strong> guides today and the group will fly from Tulear to<br />
Ivato Airport in Antananarivo. The flight will take between an hour and two hours<br />
depending on the plane you are in. Please check your ticket for the exact timings of this<br />
flight. At Tana there will be a representative from Setam available to assist you with<br />
transferring to your onward flight.<br />
ANTANANARIVO TO NAIROBI<br />
Kenya Airways flight - Flight No: KQ757 - Dep: 1240 - Arr: 1600 - (same day); Class:<br />
Economy class; Non-stop flight;<br />
Jomo Kenyatta Airport to the Carnivore Restaurant and back transfer by private vehicle<br />
NAIROBI TO LONDON HEATHROW<br />
Kenya Airways flight - Flight No: KQ102 - Dep: 2345 - Arr: 0645 - (next day); Class:<br />
Economy class; Non-stop flight;<br />
Wednesday, 21<br />
November <strong>2012</strong><br />
Arrive back in the UK in the early morning<br />
IMPORTANT NOTES<br />
• Flight times and the daily order of sightseeing are subject to change.<br />
• Transfer times are approximate and subject to local conditions at the time of travel.<br />
• All flight times are local.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
ACCOMMODATION INFORMATION<br />
Your accommodation is described on the following pages. Please do not hesitate to call us if you require any<br />
further information about any of the properties. We classify accommodation into the following categories. These<br />
are for your guidance only, they are based on the opinions of our staff and are therefore quite subjective.<br />
OUR ACCOMMODATION GRADING SYSTEM<br />
Basic:<br />
Simple:<br />
Medium:<br />
First Class:<br />
Deluxe:<br />
Opulent:<br />
Very primitive accommodation where we are not aware of anything better.<br />
Clean and simple but limited facilities.<br />
A good standard of accommodation, reasonable range of facilities.<br />
A high standard of accommodation with a wide range of facilities.<br />
Superb accommodation with facilities and service to match.<br />
The world’s most unashamedly luxurious hotels and resorts.<br />
RELAIS DES PLATEAUX, ANTANANARIVO<br />
Simple<br />
The Relais des Plateaux is a relatively new<br />
guesthouse near to Ivato Airport. It is built in the<br />
style of a simple motel with rooms in one-story<br />
blocks with space for parking in-front. The rooms are<br />
large but fairly simple with double/twin beds, minibar,<br />
TV and en-suite bathrooms with showers. All<br />
have air-conditioning. With tiled floors and basic<br />
furnishings they feel comfortable, but not luxurious.<br />
The hotel has a small boutique, good sized pool and<br />
bar and restaurant. The staff do not speak much<br />
English, however they endeavour to be helpful.<br />
Overall the hotel is fine for an overnight stop near<br />
the airport, however for a longer stay we would<br />
recommend one of the more luxurious options in the<br />
centre of town.<br />
Relais des Plateaux, Antananarivo<br />
Our opinion: The Relais de Plateaux is a basic hotel<br />
which is good for an overnight stop due to its<br />
proximity to the airport. The hotel doesn't do room<br />
service though so if you're arriving very late and will<br />
miss dinner we recommend you eat earlier in the<br />
evening or buy some snacks to take with you.<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
VAKONA FOREST LODGE, ANDASIBE-<br />
MANTADIA NATIONAL PARK<br />
Medium<br />
Vakona Forest Lodge is owned by a graphite miner<br />
and as such is situated near his mine. This is not<br />
ideal however the hotel is the best option in the<br />
park. It is situated on a hillside that drops down to a<br />
lake and the combination of luxuriant vegetation,<br />
fresh mountain air and only the sounds of the frogs<br />
to disturb you is lovely.<br />
The main building has an octagonal reception area<br />
and large dining room with huge windows overlooking<br />
the small lake. The service is slow in the restaurant<br />
however when the food arrives it is usually both<br />
plentiful and good. There is a log fire in the centre<br />
which is very nice in the cold season.<br />
Dotted around the hillside up steep steps are the 28<br />
bungalows which have been built in a Madagascan<br />
style. Each of the bungalows has its own terrace.<br />
Inside the rooms are basic but comfortable. There<br />
are beds with mosquito nets and en-suite bathrooms<br />
with piping hot showers and plentiful water. There is<br />
a pool and sun deck and a number of paths and signposted<br />
trails lead you to the middle of the primary<br />
forest.<br />
Our opinion: Vakona is a fairly basic no-frills lodge<br />
but is the best place to stay in the Andasibe area.<br />
The rooms are clean and there is lots of hot water in<br />
the showers but there isn't much in them apart from<br />
the essentials. The dining room is large and service<br />
can be slow so we recommend you pre-order your<br />
dinner. The location is lovely however, up in the<br />
fresh mountain air surrounded by forest.<br />
Vakona Forest Lodge, Andasibe-Mantadia National Park<br />
Vakona Forest Lodge, Andasibe-Mantadia National Park<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
COULEUR CAFE, ANTSIRABE<br />
Medium<br />
The five brick bungalows are located in a pleasant<br />
garden and the main building has a communal lounge<br />
and dining table. There is also a small shop, where<br />
you can buy souvenirs. The rooms have high ceilings<br />
and are light and airy. Each has an en-suite<br />
bathroom with a shower and there is also a fire<br />
place, which is very welcome in the colder winter<br />
months! Please note that over the coming months a<br />
few more rooms are being built and this should take<br />
the overall number up to ten in total.<br />
Couleur Cafe, Antsirabe<br />
Dining area at Couleur Cafe, Antsirabe<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
SETAM LODGE, RANOMAFANA NATIONAL<br />
PARK<br />
Medium<br />
Arriving at the Setam Lodge on the edge of<br />
Ranomafana National Park, the first thing you will<br />
notice (providing it is daylight!) are the magnificent<br />
views of the mountains and rainforest. The lodge has<br />
been built to make the most of its location, so the<br />
restaurant has huge windows to allow in as much of<br />
the view as possible and all of the rooms have small<br />
terraces facing down over the valley. In the warmer<br />
months, lunch is often taken outside the restaurant<br />
so that you can enjoy the view and fresh air.<br />
Guests first come to the main lodge building housing<br />
the bar and restaurant. From here stone steps lead<br />
up the hillside to ten chalets, each containing two<br />
bedrooms with ensuite bathrooms. The décor of the<br />
rooms is fairly simple; as the lodge is built in the<br />
middle of the forest, the ceilings, wardrobes, desks<br />
and beds are all made from pine, and the walls are<br />
painted white. The rooms have everything you will<br />
need, though not much beyond this, but they are<br />
spotlessly clean, and have heaters for the cooler<br />
winter months.<br />
Setam Lodge, Ranomafana National Park<br />
Our opinion: Though fairly simple and a bit lacking in<br />
character, Setam is the closest lodge to the national<br />
park, around five minutes away from the gate, and<br />
this is one of our favourite options in the area.<br />
Bungalow, Setam Lodge, Ranomafana National Park<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
HOTEL AUX BOUGAINVILLÉES, AMBALAVAO<br />
Simple<br />
Hotel aux Bougainvillieés is in the heart of<br />
Ambalavao, and is easily spotted as much of the<br />
hotel is painted in a striking orange colour. The<br />
rooms are built in rows of four or five around the<br />
grounds and of course, bougainvillea grows<br />
everywhere.<br />
The standard rooms are basic, with double or twin<br />
beds, a luggage rack and a bedside table. All have<br />
ensuite bathrooms with shower and loo. Decoration<br />
is simple, with tiled floors, white walls and strip<br />
lighting. There are also four bungalows, which are<br />
slightly newer than the standard rooms, and though<br />
decorated in the same style, feel a little cosier.<br />
Downstairs in the bungalows is a double bedroom,<br />
and up some steep stairs is a cosy twin bedroom.<br />
The main lodge houses a bar- restaurant, serving a<br />
mixture of French and Malagasy food. Dinner is<br />
eaten here, while breakfast is often taken in the<br />
sunny verandah.<br />
Hotel aux Bougainvillées, Ambalavao<br />
Our opinion: This is a simple hotel, really only one<br />
step above a backpackers lodge, but it is currently<br />
the best option in town.<br />
Standard, Hotel aux Bougainvillées, Ambalavao<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
LE JARDIN DU ROY, ISALO NATIONAL PARK<br />
First Class<br />
Le Jardin du Roy is on the edge of Isalo National<br />
Park, a few miles outside of Ranohira. Built from<br />
granite to blend in with the landscape, the main<br />
lodge looks down over a long stretch of lawn, which<br />
ends in towering sandstone cliffs. Inside the lodge is<br />
a restaurant with a fireplace, and a cosy bar with<br />
billiards and board games. All across the front of the<br />
building are huge windows to let in as much of the<br />
view as possible.<br />
Four buildings on the edges of the lawn house the 22<br />
luxury rooms. The inside of these very much echoes<br />
the landscape outside, with polished wooden floors,<br />
granite walls and deep red fabrics reflecting the<br />
bougainvillea in the garden. All of the rooms have a<br />
small sitting area outside where you can relax with a<br />
drink or a camera and watch the cliffs as they catch<br />
the light of the setting sun.<br />
To one side of the lawn a rough pathway runs<br />
through the kopjes to nine low, round bungalows<br />
built in a clearing amongst the rocks. These are<br />
slightly smaller than the luxury rooms, but still very<br />
pretty, with stone wall, thatched roofs and<br />
bougainvillea growing around the door.<br />
If you're not exploring the national park, there is<br />
plenty to do in the lodge. There is a good size<br />
swimming pool, tennis and riding can be organised,<br />
and a masseuse on hand.<br />
Our opinion: Most guests come to Jardin du Roy for<br />
only one or two nights to visit the park, but if you're<br />
keen to ride, or simply relax in beautiful<br />
surroundings, it's certainly worth a longer stay.<br />
Le Jardin du Roy, Isalo National Park<br />
Le Jardin du Roy, Isalo National Park<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
ANAKAO OCEAN LODGE, ANAKAO<br />
First Class<br />
Anakao Club Resort sits perched on a long sandy<br />
beach, a ten minute boat ride from the village of<br />
Anakao. The lodge has 24 standard rooms (including<br />
three family rooms) as well as one suite. The<br />
thatched stone rondavels are built in two rows along<br />
the beach. All are made from local materials, with<br />
palisander wood floors, shutters and doors, and<br />
bleached sandstone walls. Inside, the rooms are<br />
decorated in cool neutral colours, with double or<br />
twin beds, a small dressing area, and a bathroom<br />
tucked away at the back. The family rooms have a<br />
mezzanine floor with twin beds upstairs, while the<br />
suite also has a large sitting area. The main lodge, is<br />
a large, round, stone building housing the bar and<br />
restaurant under a soaring thatched roof. From the<br />
restaurant, it's possible to see straight into the<br />
kitchen, where the chef cooks delicious French and<br />
Malagasy food, often fish from the sea nearby.<br />
Outside there is a small terrace, where guests eat<br />
lazy lunches and listen to the waves.<br />
As you would expect at a seaside hotel, activities<br />
focus on watersports; kayaking, windsurfing, and<br />
fishing can all be organised from the lodge, as well as<br />
speedboat and pirogue trips. Quad bikes are<br />
available for those who wish to explore the nearby<br />
villages, and excursions are also offered to the<br />
nearby islands of Nosy Satrana and Nosy Ve. For<br />
those who just want to relax, a spa has recently been<br />
opened at the lodge.<br />
Anakao Ocean Lodge, Anakao<br />
Anakao Ocean Lodge, Anakao<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
HOTEL VICTORY, TULEAR (TOLIARA)<br />
Simple<br />
Hotel Victory is located in the town of Tulear.<br />
Although the town itself is not the most exciting,<br />
Hotel Victory is a good hotel for a one night stop<br />
over before continuing your onward journey. The 41<br />
rooms are all ensuite with a mini bar. The rooms<br />
overlook the central pool and restaurant area. The<br />
staff are welcoming and hospitable and will do their<br />
best to cater to ones needs.<br />
Hotel Victory, Tulear (Toliara)<br />
Standard Room, Hotel Victory, Tulear (Toliara)<br />
<strong>Southern</strong> <strong>Madagascar</strong> – <strong>Group</strong> <strong>Trip</strong> – <strong>Autumn</strong> <strong>2012</strong>
GENERAL INFORMATION<br />
TRAVEL INSURANCE<br />
It is advisable to take out your travel insurance at the time of booking your trip as cover will commence for predeparture<br />
cancellation from the policy issue date. This will, therefore, provide cover should you have to cancel<br />
your trip for an insured reason such as illness or serious accident.<br />
We strongly recommend that you and all members of your party are adequately insured, protecting against<br />
unforeseen circumstances that could otherwise spoil your travels. Cover should include medical expenses and<br />
repatriation in the event of accident or illness. In addition, we strongly recommend that you have cover for<br />
personal belongings, delay at your outward or homeward point of departure, personal liability, overseas legal<br />
expenses and cancellation. If you are undertaking any sports or adventurous activities, including trekking, on<br />
your trip you should also make sure that your policy covers these. Please also ensure you read the policy<br />
conditions and exclusions.<br />
The type of trips we create and the requirements of <strong>Audley</strong> clients vary greatly. We have therefore listed below a<br />
number of providers who offer policies which may suit these varying requirements. You can find a more<br />
comprehensive list, including links to the providers' websites, at www.audleytravel.com/insurance. Other<br />
providers and policies are also available. We are unable to provide you with more detailed information and you<br />
should contact the provider concerned directly for this. Please note, this is general information only. We are not<br />
providing any specific advice on travel insurance or recommending any particular policy or insurer.<br />
<strong>Trip</strong>s of up to £5,000 pp<br />
A large number of companies offer insurance policies which include cover for cancellation charges of up to the<br />
full holiday cost. American Express (0800 028 7573), Insure and Go (0844 888 2787) and the Post Office (0800<br />
294 2292) all have policies that you may like to consider. This information can also be found at<br />
www.audleytravel.com with links to the insurers’ websites.<br />
<strong>Trip</strong>s over £5,000 pp<br />
It can be more challenging to get insurance which includes cover for cancellation charges of up to the full<br />
holiday cost for higher value trips. A number of providers do, however, offer such policies. Bowlin Insurance<br />
(01832 272 888) offers a totally bespoke service, tailoring a policy to your specific requirements, American<br />
Express (0800 028 7573) offer cancellation cover up to £12,500 per person and Insure and Go (0844 888<br />
2787) offer cancellation cover up to £7,500 per person. This information can also be found at<br />
www.audleytravel.com with links to the insurers’ websites.<br />
Clients over 65 years of age<br />
Many companies now offer cover to people over 65 years of age. However, if you are finding it difficult to get<br />
cover you could try Age UK (0845 600 3348) or Saga (0800 015 8055) both of whom currently have no upper age<br />
limit on their policies. See also the companies referred to under pre-existing medical conditions below. This<br />
information can also be found at www.audleytravel.com with links to the insurers’ websites.<br />
Pre-existing medical conditions<br />
If you have a pre-existing medical condition, there are a number of companies that may be able to help you. P J<br />
Hayman / Free Spirit (0845 230 5000) will consider most pre-existing medical conditions and they have no upper<br />
age limit on single trip policies. Age UK (0845 600 3348) and Insure and Go (0844 888 2787) will also consider a<br />
number of preexisting conditions and may be able to help. Cancer <strong>Travel</strong> Insurance Services (0845 880 0163)<br />
specialise in travel insurance for people with non-terminal cancer and have no upper age limit on their policies.<br />
This information can also be found at www.audleytravel.com with links to the insurers’ websites.<br />
Non-UK residents<br />
If you are not a UK resident you will usually need to get insurance in your country of residence. Some insurance<br />
companies, such as Colombus Direct (0870 033 9988), however, will consider policies for non-UK residents. This<br />
information can also be found on our website www.audleytravel.com with links to the insurers’ websites.<br />
Once you have a travel insurance policy in place, please let your specialist know who your provider is and your<br />
policy number. The above information is provided in good faith and is correct to the best of our knowledge as at<br />
July 2011. No liability is, however, accepted for any errors and all information must be checked directly with the<br />
insurance provider.
FINANCIAL PROTECTION<br />
We hold an Air <strong>Travel</strong> Organiser's Licence (ATOL) issued by the Civil Aviation Authority (ATOL number 4817).<br />
When you buy an ATOL protected air inclusive holiday* from us, you will receive a confirmation invoice<br />
from us (or via our authorised agent through which you booked) confirming your arrangements and your<br />
protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left<br />
stranded abroad and will arrange to refund any money you have paid to us for an advance booking.<br />
*The air inclusive holidays we arrange are ATOL protected providing either the person who pays for the booking<br />
is present in the UK when the booking is made or the first leg of any flight or flights we arrange for you<br />
commences in the UK. For further information, visit the ATOL website at www.atol.org.uk<br />
Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme. Those<br />
arrangements which are not protected by our ATOL are covered by insurance arranged by AmTrust Europe Ltd.<br />
This insurance means your money will be refunded or you will be returned to the starting point of your<br />
contracted arrangements if already abroad in the unlikely event of our being unable to provide your holiday due<br />
to our insolvency. Please ask us to confirm what protection will apply to your booking.<br />
HEALTH<br />
It is essential that you see your GP or a travel clinic before travelling to make sure that you have taken all the<br />
necessary health precautions. Some vaccinations require more than one visit with a period of weeks between<br />
injections. You should visit your GP at least six weeks before departure. For up to date medical advice you may<br />
wish to call the Medical Advisory Service for <strong>Travel</strong>lers Abroad (MASTA).<br />
MASTA <strong>Travel</strong>ler’s Health Line<br />
Before travelling abroad, you can telephone 0906 550 1402 (premium rate call 60p/minute) to obtain a ‘Health<br />
Brief’ specifically tailored to your journey. Your brief will give information about immunisation and malaria as well<br />
as any Foreign Office advice and the latest health news. Their lines are open 24 hours a day, 7 days a week.<br />
MASTA, 52 Margaret Street, London W1W 8SQ. Internet: www.masta-travel-health.com<br />
Other health information services are available, including www.nathnac.org/ and www.fitfortravel.nhs.uk.<br />
Deep vein thrombosis (DVT)<br />
The majority of international airlines now issue advice on how to lessen the risk of DVT, however, if you have any<br />
concerns, we recommend that you consult your doctor.<br />
Pre-existing medical conditions/Disabled passengers<br />
It is essential that you advise us before booking if you have any disability or pre-existing medical condition which<br />
may affect your holiday or any special requirements as a result of any disability or medical condition (including<br />
any which affect the booking process) so that we can assist you in considering the suitability of the arrangements<br />
and/or making the booking.<br />
Full details must be confirmed in writing at the time of booking and whenever any change in the condition or<br />
disability occurs. You must also promptly advise us if any medical condition or disability which may affect your<br />
holiday develops after your booking has been confirmed. The nature of many of the destinations featured within<br />
our brochures means that in the majority of cases they are unsuitable for those who are wheelchair bound or<br />
have a lack of mobility. We will be delighted to discuss the feasibility of creating a tailor-made itinerary for you<br />
that takes into consideration your level of mobility.<br />
On our escorted group tours the Tour Leader is, unfortunately, unable to offer additional assistance to<br />
passengers with limited mobility and all such assistance will need to be provided by whoever the passenger is<br />
travelling with. We may request that you provide a letter from your doctor confirming your fitness to travel.<br />
High altitude<br />
Your itinerary may include sections where the altitude exceeds 10,000 feet (3,048 metres). If you suffer from<br />
circulation, heart or respiratory problems we advise that you consult with your doctor before confirming your<br />
booking.<br />
SMOKING<br />
Airlines do not permit smoking on the aircraft. At the request of the majority of our clients we do not allow<br />
smoking on any form of transport used for our escorted group tours. Stops are regularly made where you will be<br />
able to smoke. For smokers travelling on a tailor-made tour we request that you check with your driver or guide<br />
whether smoking is permitted in the vehicle.
HEALTH AND SAFETY STANDARDS<br />
Each country has its own regulations and enforcement levels relating to health and safety standards. These do<br />
not always match the very high standards we are used to in the UK. We therefore recommend that you follow a<br />
few precautionary safety procedures. Always check where the nearest fire exit is and how to raise the fire alarm.<br />
Do not enter a swimming pool before checking the water depth first. For more suggestions please see the<br />
Important Information section in your <strong>Travel</strong> Organiser.<br />
PASSPORT AND VISA INFORMATION FOR BRITISH CITIZENS<br />
Passengers must hold a passport which is valid for at least six months following the return date of your holiday.<br />
British passport holders (full British Citizens) currently require visas, in advance of travel, for the following<br />
destinations featured in our brochures: Australia, Bhutan, Burma, China, Cuba, India, Iran, Kenya, Kyrgyzstan,<br />
<strong>Madagascar</strong> (not currently necessary for 2011 travel), Mongolia, Mozambique, Nepal (also available on arrival),<br />
Libya, Pakistan, Papua New Guinea (also available on arrival), Russia, São Tomé & Príncipe, Syria*, Tanzania,<br />
Tibet, Uganda, Uzbekistan, Vietnam**, Zambia and Zimbabwe.<br />
Visas may be required for other countries but can be arranged on arrival<br />
*Visitors to Syria can obtain a visa on arrival but we will need to forward your passport details prior to travel.<br />
**Visitors to Vietnam can obtain a visa on arrival but require a letter of authorisation from ourselves – please<br />
speak to your specialist.<br />
We are normally able to obtain visas on your behalf, please ask for details at the time of booking. Non-British<br />
passport holders should check with the relevant embassies as visa requirements may be different to those of<br />
British passport holders. It is your responsibility to ensure you have the correct documentation and visa<br />
stamp(s). Failure or inability to obtain all required visas for whatever reason does not entitle you to cancel<br />
without paying the applicable cancellation charges.<br />
TRAVEL ADVICE<br />
The Foreign and Commonwealth Office <strong>Travel</strong> Advice Unit monitors all overseas destinations and offers safety<br />
advice to British travellers. You can contact the service on 0845 850 2829 or visit www.fco.gov.uk/travel<br />
CARBON OFF-SETTING<br />
Please let your specialist know if you would like to carbon offset your flights. We work with Friends of<br />
Conservation and all offsetting payments are donated through them. For more details visit<br />
www.audleytravel.com/offset. The suggested amounts are in line with the DEFRA’s current guidelines for the cost<br />
per tonne of carbon. If you wish to ensure that Gift Aid is included please donate directly via<br />
www.audleytravel.com/offset<br />
FLIGHTS AND AIRLINES<br />
The difference between a direct flight and a non-stop flight can cause confusion. To clarify, on a direct flight no<br />
change of aircraft is scheduled but touchdowns will be made en route either to refuel or to board or disembark<br />
passengers. On non-stop flights no change of aircraft is required and no stops are made en route. Virtually all of<br />
the flights that we use are direct and many are non-stop. Exact details will be given with your itinerary.<br />
Premium economy, business and first class<br />
If you require business or first class flights these can be arranged on most airlines at very competitive rates.<br />
Premium economy can be arranged on certain airlines, please call us for details.<br />
Specific seat requests<br />
We will do all we can to try to reserve a specific seat for you, if you have a preference. However, whilst airlines<br />
may allow us to request seats, they will not guarantee any specific seat reservation. If this is important to you, it<br />
is always best to arrive for your flight early, regardless of having made this request in advance. Please make it<br />
clear on your booking form if you have a specific request.<br />
Flight amendments<br />
We generally use special „inclusive tour‟ fares when we purchase your air tickets from the airlines. While these<br />
fares are very good value they are inflexible in terms of changes and offer no refunds once the tickets are issued.<br />
Once your flight is confirmed the airlines will charge an amendment fee or insist on the purchase of a completely<br />
new ticket if you make changes.<br />
Internal flights<br />
Smaller local airlines are often more likely to change their schedule at short notice. We will endeavour to inform<br />
you of any changes in advance of travelling but this may not always be possible.<br />
Frequent flyer clubs<br />
If you collect points through any of the airline frequent flyer clubs please provide your membership details on<br />
the booking form and we will ensure that these are recorded against your flight reservation. Please note that on<br />
some of our specially negotiated ‘inclusive tour’ fares points are not always awarded.
UK AIRPORT HOTELS, CAR PARKING AND LOUNGES<br />
We are able to arrange airport hotel accommodation, car parking, meet and greet services and airport lounge<br />
access in the UK, subject to availability. To arrange any of these services please call our Reservations<br />
Administration Team on 01993 838 051.<br />
HOTEL INFORMATION<br />
There is frequent confusion over the terminology used for bed arrangements in hotel rooms. A „double‟ is<br />
recognised as meaning a room with a double bed, this may be two single beds pushed together. A „twin‟ is a<br />
room with two single beds. Please note that all rooms are allocated at the discretion of the hotel and cannot be<br />
guaranteed.<br />
Single rooms<br />
Single rooms tend to be smaller than double or twin rooms, however, many hotels do not have single rooms, in<br />
which case you will be allocated a twin or double room.<br />
SPECIAL DIETARY REQUIREMENTS<br />
Special diets should be requested on the booking form, however, it is unrealistic to expect special diets to be<br />
catered for in some of the destinations we feature. We will advise the hotels and airlines of your request but we<br />
cannot guarantee their availability.<br />
BROCHURE AND ITINERARY ACCURACY<br />
We thoroughly check all the information that is included within our brochures and individual tour itineraries,<br />
however, changes do occur and errors are occasionally made. Airlines may change their schedules, roads may<br />
close and government regulations may alter. Should there be any changes to the travel arrangements you have<br />
booked we will do our best to keep you informed of the situation prior to departure.<br />
TRAVEL IN THE DEVELOPING WORLD<br />
Many of our destinations are in the developing world where attitudes, infrastructure, priorities, lifestyles and<br />
cultures are very different from our own. This is often the very reason to visit the destination but certain aspects<br />
may be frustrating. We always advise that the first thing you should pack is your sense of humour. This can prove<br />
invaluable when travelling over rougher roads, waiting for a delayed aircraft and communicating with hotel staff<br />
whose first language is not English.<br />
DATA PROTECTION ACT<br />
We will hold your name, address and any other details you supply us with on our database. This information will<br />
be used to make your travel arrangements and to send you information about <strong>Audley</strong> <strong>Travel</strong>. In order to make<br />
your travel arrangements we will need to pass your details to companies and individuals outside the EC where<br />
less stringent data protection controls may be in place. We will not pass on your details to third parties for any<br />
other purposes.
AITO QUALITY CHARTER<br />
THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS<br />
AITO is the association for independent and specialist holiday companies. Our member companies, usually<br />
owner-managed, strive to create overseas holidays with high levels of professionalism and a shared concern for<br />
quality and personal service. The Association encourages the highest standards in all aspects of tour operating.<br />
EXCLUSIVE MEMBERSHIP<br />
AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are<br />
admitted to membership. All members are required to adhere to a Code of Business Practice which encourages<br />
high operational standards and conduct.<br />
FINANCIAL SECURITY<br />
An AITO member is required to protect money paid by customers to the member for any holiday sold under the<br />
AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas<br />
customers who have booked directly with the member. Members have to comply with UK Government Regulations<br />
in this respect. Members submit details of their bonding and guarantee arrangements to the Association on a<br />
regular basis.<br />
ACCURATE BROCHURES AND WEB SITES<br />
All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly<br />
and accurately describe the holidays and services offered.<br />
PROFESSIONAL SERVICE AND CONTINUAL IMPROVEMENTS<br />
All members are committed to high standards of service and believe in regular and thorough training of<br />
employees. Members continually seek to review and improve their holidays. They listen to their customers and<br />
always welcome suggestions for improving standards.<br />
MONITORING STANDARDS<br />
AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday<br />
questionnaire the results of which are scrutinised by the Association.<br />
RESPONSIBLE TOURISM<br />
All members acknowledge the importance of AITO‟s Responsible Tourism guidelines, which recognise the social,<br />
economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond<br />
the pure acceptance of this principle are recognised by the award of 2 or 5 star status.<br />
CUSTOMER RELATIONS<br />
All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event<br />
that a dispute between an AITO member and a customer cannot be settled amicably, AITO’s low-cost<br />
Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and<br />
acceptable conclusion. <strong>Audley</strong> is a member of the Association of Independent Tour Operators. To contact the<br />
Association, visit www.aito.co.uk or call 020 8744 9280.