Your Guide To Services In Melbourne - NWHN

Connecting our mob
Your guide to services
in Melbourne

Acknowledgment
The City of Melbourne respectfully acknowledges that it
rests on the land of Indigenous Traditional Owners.
Today we are proud to say that Melbourne is a significant
gathering place for all Indigenous Victorians.
Artwork:
Wood burning and Paint
By Raymond Rodgers and Marion Solomon
This collaborative wood burning and paint piece is
representative of Indigenous culture by the sea.
Raymond Rodgers (Yita, Yita) and Marion Solomon
- Bubby Girl (Gunai/Kurnai-Manero).
2

Contents
Forward 4
Your guide to Melbourne 4
Helpful Websites 5
Helpful Phone Numbers 5
Getting around in Melbourne 6 - 12
Things to do and see in Melbourne 12 - 16
Universities 17 -18
Internet Cafés 18
Services in Melbourne City 19 - 31
Services Outside Melbourne City 32 - 39
3

Forward
Coming to Melbourne Use this handy booklet to stay
safe on your travels to Melbourne. This booklet provides
information on how to plan your journey before leaving
home. Or read about practical ways to access services
and find help in the big city once you have arrived.
Our Indigenous Team have brought you this booklet to
help Indigenous youth access relevant information and
services. Safe Travelling…
Your guide to Melbourne
Use this guide to learn about what free and low cost
Indigenous and non-Indigenous services are available
in and around Melbourne city. The services listed here
offer support with accommodation, health services,
education, drug and alcohol, counselling, travel, centre
link and legal amongst other things.
You will also
find information
on how to
get around in
Melbourne
and some fun
activities to try
while in the
city.
4

Helpful Websites
Youth Hostels Website www.yha.com.au
Metlink
www.metlinkmelbourne.com.au
City of Melbourne www.melbourne.vic.gov.au
Youth Central www.youthcentral.vic.gov.au
Centrelink
www.centrelink.gov.au
Helpful Phone Numbers
Victorian Aboriginal (03) 9419 3888
Legal Service (24 hr service) or toll free: 1800 064 865
Victorian Aboriginal (03) 9419 3000
Health Service
Lifeline (24 hour 13 1114
crisis counselling)
Salvation Army Victoria 1800 627 727
- Crisis Help
Sexual Assault Crisis Line 1800 806 292
Suicide Help Line 1300 651 251
Victims Support Agency 1800 819 817
Maternal and Child Health Line 13 2229
Kids Help Line 1800 551 800
5

Getting around in Melbourne
Public transport is a great way to get around Melbourne.
Contact Metlink for information on timetables and
how and where to buy tickets. Call 131 638 or visit their
website www.metlinkmelbourne.com.au.
Tickets are valid for all public transport, including
trains, buses and trams. Tickets are available from
vending machines at train stations, on trams or buses, or
pre-purchased at selected shops like newsagents.
It is essential to have a valid ticket as you can be fined
more than $100 for not carrying a ticket.
Trains
Flinders Street Station, corner of Flinders Street and
Swanston Street, is the hub of Melbourne City’s trains
with all trains beginning or ending their journey at the
station.
From Flinders Street Station you can access an
underground service called the City Loop which includes
five stations servicing Melbourne city: Southern Cross,
Flagstaff, Melbourne Central, Parliament and Flinders
Street Station. There are 16 different train lines out to
the suburbs which are all linked to tram and bus
services.
Trains coming in from country Victoria and interstate
routes arrive at Southern Cross Station in the city on the
corner of Spencer Street and Collins Street.
6

Trams
Services run regularly from 5am until midnight
Monday to Saturday and from 7am to 11pm Sundays. On
weekends and public holidays, services are reduced.
Many of the tram services link up to bus and train routes.
Board trams at sign-posted stops on the side of the road
and from central islands in the CBD. These spots have a
map with route numbers and times – the route number is
displayed at the
front of the tram. To
catch a tram, signal
to the driver with a
raised hand. Motorists
should stop when a
tram has its doors
open, but it is always
a good idea to look
to see if there are any
vehicles approaching
before boarding the
tram.
City Circle Tram- Free Service
The City Circle tram is a free tram that takes you
around the city running along Flinders Street, Harbour
Esplanade, La Trobe Street and Spring Street. You can
jump on and off where you like.
Trams run in both directions every 12 minutes from
10am-6pm seven days a week.
7

Buses
Melbourne’s bus network links in with trains and trams.
Something worth knowing is the Nightrider bus runs
from 12 midnight onwards. It travels from Melbourne
city to the suburbs, departing Swanston Street (between
Collins and Flinders streets) hourly from 12.30am to
4.30am on Saturday and Sunday mornings, with
connecting services to Crown Casino. Onboard public
phones are available so you can call a taxi or a friend to
collect you from the bus stop.
Things to do and see in Melbourne
Visitor Information Centre
Federation Square
Cnr Flinders & Swanston Streets, Melbourne
Phone: (03) 9658 9658
When visiting Melbourne, make the Visitor Information
Centre at Federation Square your first stop. The Centre is
a one-stop shop for all visitor information needs. Look
for the distinctive yellow ‘i’ on blue background sign. The
Centre has everything you need to get the best out of
your stay. Staff and volunteers are happy to provide
information and advice on what to see and do in
Melbourne and across Victoria. They are open seven
days a week from 9.00am to 6.00pm.
12

Along with information on Melbourne and Victoria, the
centre offers:
• Free brochures and maps
• Event and 'What’s On' information
• Public transport information and ticket sales
• Internet and email facilities
• Promotion and exhibition displays
• Interactive multimedia screens
• Quality Melbourne souvenirs and gifts
• Home to the Melbourne Greeter Service and
• "Best of Victoria" - accommodation and tour
booking service
Visitor Information Booth
Bourke Street Mall
(between Swanston and Elizabeth Streets)
Opening hours: seven days a week
Monday to Saturday 9am to 5pm and Sunday 10am to
5pm. (Closed Good Friday and Christmas Day).
AFL game
Head to the Melbourne Cricket Ground (MCG) or Telstra
Dome to watch an AFL game. Played from March to
September, games are played on Friday nights, Saturday
and Sunday afternoons.
For game information phone AFL (03 9643 1999) or
Ticketmaster (1300 136 122 – Australia only).
13

Federation Square
Corner Swanston & Flinders Streets, Melbourne
Phone: (03) 9655 1900
Email: info@fedsquare.com
• shopping
• restaurants
• other attractions
Bunjilaka Melbourne Museum
Museum Victoria
11 Nicholson St, Carlton
Ph: 1300 135 858
Email: bunjilaka@museum.vic.gov.au
• art exhibitions
• cultural activities
• holiday programs
• garden trail
Ilbijerri Aboriginal and Torres Strait
Islander Theatre Co-operative
Level 1, Art House, North Melbourne Town Hall
521 Queensbury Street, North Melbourne 3051
Ph: 9329 9097
Email: info@ilbijerri.org.au
• Theatre Performances
14

Birrarung Marr
Birrarung Marr is located adjacent to Federation Square
in Melbourne, easily accessed from Swanston Street
(near Flinders Street).
Walking over the William Barak pedestrian bridge leads
directly to the famous MCG, the Melbourne Cricket
Ground. Designed to host some of Melbourne's major
events and festivals, with a theatre like space at
the river's edge, Birrarung Marr has become a space
in which people can relax or take part in a variety of
activities against a backdrop of native flora, the city
skyline and the river.
Royal Botanic Gardens
Aboriginal Heritage Walks
Departs from Royal Botanic Gardens, Birdwood Avenue,
South Yarra
Phone: (03) 9252 2300
Web: www.rbg.vic.gov.au/visinfo/whatson
Thursdays and Fridays: 11am
Every second Sunday: 10.30am
Duration: Approximately 1.5 - 2 hours
Bookings are essential
Melbourne Showgrounds
400 Epsom Rd, Ascot Vale
Ph: (03) 9281 7400
Web: http://www.royalshow.com.au
15

The Melbourne Aquarium
Cnr King & Flinders Streets
Melbourne
Ph: (03) 9620 0999
Web:
www.melbourneaquarium.com.au
Melbourne Zoo
Elliot Avenue, Parkville 3052
Tel: (03) 9285 9300
Web: www.zoo.org.au/melbourne
Open from 9.30am to 6.00pm daily
Koorie Heritage Trust Inc
295 King Street, Melbourne
Ph: (03) 8622 2600
The Koorie Heritage Trust Inc is a not for profit art and
cultural centre located in Melbourne CBD. The Trust
showcases emerging and established artists. The Trust
also offers a range of education programs and tours.
Services include:
• Cross Cultural programs
• Outreach programs
• Exhibitions
• Library/research facilities
• Koorie Oral History program
• Retail shop
16

Universities
RMIT City Campus
Located between LaTrobe, Elizabeth, Queensberry and
Russell Street.
RMIT Admissions is located at:
Ground floor, Building 15, 124 LaTrobe Street,
RMIT City Campus.
Web: www.rmit.edu.au
NMIT
General Phone Enquiries: (03) 9269 1200
General Email Enquiries: info@nmit.vic.edu.au
Address: 77 - 91 St Georges Rd, Preston VIC 3072
Preston Campus houses the head office of administration
and management of NMIT. Preston Campus also
incorporates facilities in Tourism and Hospitality as well
as courses in Visual Arts, Information Technology,
Electrotechnology, Design & Drafting, Koorie Services,
Health & Community Studies, Office Administration,
Work Education, Language Studies and Commerce.
NMIT's Preston Campus is only nine kilometres north of
the CBD.
Public Transport:
Bus: No. 513, Glenroy - Eltham route
Tram: No. 112, South Melbourne/St. Kilda
- West Preston route
Train: Epping Line - Bell Station (zone 1) or
Preston Station (zone 1 & 2)
17

Melbourne University
Enter from Grattan Street, Swanston Street or Elizabeth
Street in the Melbourne suburb of Parkville.
Telephone: (03) 8344 4000
Web: www.unimelb.edu.au
The Centre for Indigenous Education’s main focus is the
recruitment of and support services to Indigenous
students. It assists students with course selection,
tutorials, accommodation, study, personal support,
community networking, cross-cultural development and
career counselling. The Centre provides meeting rooms,
study areas, computer equipment and a resource library.
Internet Cafes
Elounge Internet Café
149 Swanston Street, Melbourne
(03) 9671 3888
Dotcom Internet Café
349 Elizabeth Street, Melbourne
(03) 9671 3888
Austra Servita Internet Café
429 Elizabeth Street, Melbourne
(03) 9328 8305
Global Chat Internet Café
228 Flinders Street, Melbourne
(03) 9328 8305
18

Services in Melbourne City
Aboriginal Affairs Victoria
Level 9, 1 Spring Street, Melbourne
Ph: (03) 9208 3333 or 1300 366 356
Aboriginal Affairs Victoria (AAV) is the Victorian
Government's central point of advice on all aspects of
Aboriginal affairs in Victoria. This policy advice may
relate to services provided by other State Government
agencies, Commonwealth departments, or to services
delivered within the Aboriginal community. AAV is often
the first point of call by members of the Aboriginal
community and its organisations requiring information
on a wide range of issues.
Aboriginal Family Violence Prevention and Legal
Service Victoria, Level 1, 210 Lonsdale Street,
Melbourne
Ph: 1800 105 303 or (03) 9654 3111
The Aboriginal Family Violence Prevention and Legal
Service provides a broad range of services for Aboriginal
victims/survivors or family violence and sexual assault
and works with Aboriginal communities affected by
family violence.
OPEN: Monday to Friday 9.00am – 5.00pm
19

Aboriginal Hostels Ltd (AHL)
Level 11, 167-169 Queen Street, Melbourne
Ph: (03) 9642 2775
AHL provides temporary accommodation to Aboriginal
and Torres Strait Islander people and has established a
network of hostels across Australia.
Each night beds are available in the following categories:
• Transient
• Medical Transient (including renal dialysis)
• Homeless
• Substance Use Rehabilitation
• Tertiary Education
• Secondary Education
• Aged Care
• Accommodation Australia Wide
For more information on the hostels please contact
the AHL.
Melbourne Magistrates Court
233 William Street, Melbourne
Ph: (03) 9628 7777
Aboriginal Liaison Officer located at the Melbourne
Magistrates Court.
20

The Registry of Births Deaths and Marriages
Ground floor, 595 Collins St, Melbourne
General enquiries: 1300 369 367
Office hours: 8.30am – 4.30pm Monday to Friday
(excluding public holidays)
Children’s Koori Court
Level 2, 477 Little Lonsdale Street, Melbourne
Ph: (03) 8601 6715
Koori Court Officer located at the Children’s Koori Court.
Frontyard Youth Services
19 King Street, Melbourne
Ph: (03) 9611 2411
Frontyard Youth Services has eight co-located services
within the one building. These include:
• Centrelink
• Melbourne Youth Support Services
• Gateways Reconnect
• Job Placement Employment and Training
• Youth Law
• Young Peoples Health Service
• Youth Transition Model
• Family Reconciliation and Mediation Service
There are also visiting services that include Youth
Substance Abuse Service, Home ground and the
Homeless Advocacy Service.
21

City of Melbourne – Indigenous Unit
Level 3, 200 Little Collins Street, Melbourne
Ph: (03) 9658 9658
The City of Melbourne’s Indigenous
Unit covers the following areas:
• Social and Economic Development
• Cultural Heritage
• Reconciliation
• Community Safety and Wellbeing
• Employment
• Youth Programs
• Public Space Officer
City of Melbourne – Indigenous Art Team
Level 6, 240 Little Collins Street, Melbourne
Ph: (03) 9658 9658
The City of Melbourne’s Indigenous Arts Program
provides support to Indigenous artists and community
members. If you have an arts project which requires
funding call our Indigenous Art Team for more information.
22

The Lazarus Centre
St Peter’s Eastern Hill, 15 Gisborne Street, Melbourne
Ph: (03) 9639 8510
The Lazarus Centre provides an important ministry for
homeless people and the disadvantaged in Melbourne
CBD. It operates from St Peter's Eastern Hill, and
provides breakfast and fellowship to a large number of
people seeking nourishment, company and comfort.
The church is open daily from 7 am to 6 pm for prayer,
rest and quiet.
The Met Shop
Cnr Little Collins & Swanston Street, Melbourne
Ph: 1800 652 313
You can buy your Met cards at The Met Shop located at
the Melbourne Town Hall on the corner of Swanston and
Little Collins Streets. The Met Shop also sells student
passes and provides timetables and brochures, maps
and travel merchandise.
OPEN: Monday to Friday 9.00am -5.30pm
Saturday 9.00am - 1.00pm.
Ozlink Personal Support Program
197 Flemington Road, North Melbourne
Ph: (03) 9328 4167
Ozlink is a pre employment support program targeted at
homeless people.
23

Centrelink
Appointments available on 131021
Centrelink is an Australian Government agency delivering
a range of services to the community, including
social security payments.
For further information please see Frontyard Youth
Services or Salvation Army Family Support Services.
Website: www.centrelink.gov.au
Victorian Indigenous Youth Advisory Council (VIYAC)
Level 2, 172 Flinders St, Melbourne
VIYAC is a state-wide network of volunteer Indigenous
young people between 12 –25 years who provide a voice
to government and community on issues of importance
to them. VIYAC is a great way of meeting other
Indigenous youth, having a say and at the same time,
gaining skills. It's a great opportunity to come together
with your friends and cousins to have fun and get vocal.
State Coordinator Ph: (03) 9267 3788
Email: viyac@viyac.org.au Web: www.viyac.org.au
24

The Action Centre
Level 1, 92-94 Elizabeth Street, Melbourne
Ph: (03) 9654 4766 or 1800 013 952
The Action Centre is a sexual health centre and provides
free and low cost information, education, counselling,
medical services and referral for young people under
the age of 25, with concerns about: contraception,
sexuality and gender issues, pregnancy and unplanned
pregnancy, sexual decision making, sexual abuse,
relationships and sexually transmitted infections.
Flagstaff Crisis Accommodation
Cnr King and Rosen Streets, West Melbourne
Ph: (03) 9329 4800
Flagstaff provides a range of services for men aged 18
and over including:
• Supported accommodation
• Health services
• Psychiatric referral
• Food
• Laundry
• Needle exchange
• Drug and alcohol referral
Accommodation fees apply and include three meals a
day and laundry.
25

Living Room Primary Health Service
7-9 Hosier Lane, Melbourne
Ph: (03) 9662 4488 Free call: 1800 440 188
Living Room is a team of health workers and doctors
who provide a confidential ‘user friendly’ free health
service. Drop in or contact outreach workers by phone.
• Health services
• Referrals and information
• Chill out space
• Tea/coffee/snacks
OPEN: Monday to Friday 9.00am – 5.00pm
Foot Patrol
Ph: 9662 4488 or Ph: 0412 155 491
or Free call: 1800 700 102
Foot Patrol mobile: 0412 155 491
Foot Patrol provides a number of services but the main
service is a mobile street based outreach needle syringe
program with a focus on blood borne virus prevention,
the provision of disposal information and referrals for
injecting drug users.
OPEN: Monday to Friday 11.45am – 11.15pm
Saturdays & Sundays 12.00 noon – 4.00pm,
7.30pm – 11.15pm
Public Holidays 7.30pm – 11.15pm
26

Bunjilaka
Melbourne Museum, 11 Nicholson Street, Carlton
Ph: 1300 135 858 or 13 11 02
Email: bunjilaka@museum.vic.gov.au
Bunjilaka is the Aboriginal Centre at Melbourne
Museum, a campus of Museum Victoria. It was
developed to empower Aboriginal people to interpret
their own cultural heritage for both Indigenous and
non-Indigenous people.
Bunjilaka aims to further partnerships with Aboriginal
communities, promote reconciliation to all visitors and
actively supports Indigenous rights and perspective’s
through exhibitions, performances and activities.
Matthew Talbot Soup Van
Ph: (03) 8415 0920
The van serves free food including soup, tea, coffee,
cordial and sandwiches every night of the week
(including Christmas night and all major public holidays).
It parks at:
• All Saints Church (Fitzroy) at 7.45pm;
• Hanover House (Southbank) at 9.00pm;
• Hotham Hotel (corner Spencer and Flinders streets)
at 10.30pm;
• North Melbourne Park on Boundary Road
(North Melbourne);
• Victoria Market (Flagstaff Gardens end of Peel Street)
from 10.45pm-11pm; and
• It also visits boarding houses in and around Fitzroy
and Brunswick.
27

Open Family
Level 1, 75 Crockford Street, Port Melbourne
Office: (03) 8698 6700 or 1300 669 600
Open Family Australia provides outreach support and
services to young people and links them to services such as:
• housing
• drug and alcohol programs
• education
• employment
• health agencies
• wellbeing programs
• legal assistance and counselling.
The Youth Outreach Bus includes a needle and syringe
program in the CBD Wednesdays, Fridays and
Saturdays. Contacts details are 0409 179 127.
Victoria Police
637 Flinders Street, Melbourne
Ph: (03) 9247 6666
Open 24 Hours
Victoria Police Aboriginal Advisory Unit
637 Flinders Street, Melbourne
Ph: (03) 9247 5245
The Aboriginal Advisory Unit (AAU) provides a full-time
facility to further improve the good relationships that
exist between Victoria Police and Victorian Aboriginal
communities.
28

Salvation Army Family Support Services
Salvation Army Melbourne
Project 614
69 Bourke Street, Melbourne
Ph: (03) 9653 3213
The Salvation Army provides many services that
support and strengthen families. They also can provide
assistance with:
• food vouchers (10am)
• food parcels (1:45pm – 2:30pm)
• blankets
• toiletries
• showers
• counselling referral
OPEN:
Monday to Friday 10.00am – 2.30pm
You need ID (pensioner or healthcare card).
Salvation Army Open Door
166 Boundary Road, North Melbourne
Ph: (03) 9329 6988
Salvation Army Open Door provides transitional
accommodation for homeless men over 18 years of age.
29

Travellers Aid
2nd floor, 169 Swanston Street, Melbourne
Ph: (03) 9654 2600
The Travellers Aid Society of Victoria provides a unique
range of services and facilities for travellers of all ages.
They provide support, advice and assistance at the point
of need to people in emergency situations and people
with special requirements. For travellers in crisis,
Travellers Aid can assist with recommendations to
affordable accommodation, relief agencies and limited
emergency welfare assistance.
You can also access this service at Southern Cross Station.
Reconciliation Victoria
Level 4, 247 -251 Flinders Lane, Melbourne
Ph: (03) 9662 1645
Reconciliation Victoria is a non-profit community-based
organisation that promotes reconciliation across
the state through partnerships with communities,
businesses and government.
Victoria Legal Aid
350 Queen Street, Melbourne
Ph: (03) 9269 0234 or 1800 677 402
This service provides legal aid at a reasonable cost to the
community and on an equitable basis throughout the
state. There are no fees for appointments.
Open: Monday to Friday 8.45am -5.15pm
30

Rosie’s Bus
Flinders Street Station
Rosie’s Bus provides tea, coffee, milo, cordial and
doughnuts every Wednesday and Friday between
9.00pm to 11.00pm.
Wesley Mission Melbourne
148 Lonsdale Street, Melbourne
Ph: (03) 9662 2355
Wesley Missions provides a range of services for children
and young people, people in crisis, people experiencing
homelessness, older people, people with disabilities, the
unemployed, disadvantaged children and adults and
people with Huntington's Disease.
Some of these services include:
• counselling
• emergency accommodation
• information and referral to other services
• job assistance
• youth services
OPEN:
Weekdays 9.30am – 3.30pm
All Clients are seen by appointment only.
31

Services Outside Melbourne City
Aborigines Advancement League (League)
4 Watt Street, Thornbury
Ph: (03) 9480 6377 & 03 9480 6644
The League is now located in Thornbury in Melbourne's
northern suburbs and aims to improve the social,
economic and cultural circumstances of Aboriginal
people. The League can provide assistance with:
• family support
• food assistance
• home visits
• advocacy
• counselling
• educational programs
• drug and alcohol awareness
• funeral services.
Aboriginal Housing Victoria
Narrandjeri House
125- 127 Scotchmer Street, North Fitzroy
Ph: (03) 9482 4585
Aboriginal Housing is a state-wide Aboriginal
community organisation that manages the Victorian
Rental Housing Program and provides safe, secure and
affordable housing and housing referral support and
assistance to the Victorian Aboriginal community.
32

Anglicare Victoria
103 Hoddle Street Collingwood
Phone: 03 9412 6133
Anglicare Victoria is one of the State’s largest providers
of care and support to children, young people and
families in crisis.
Their programs include:
• foster care
• food and material aid
• care for children with disabilities
• family and financial counselling
• assistance for victims of child abuse and neglect
• parenting advice and support
• residential and crisis accommodation for young people
• parish partnerships.
Bert Williams Hostel
21 Normanby Avenue, Thornbury
Ph: (03) 9484 5310
Email: vacsai@onthe.net.au
Hostel accommodation for young Koori males 15
to 19 years old who have a history of offences, have
been released from detention centres or are on
community-based orders.
33

Maya Living Free Healing Association
11 Rossmoyne Street, Thornbury
Contact: (03) 9480 1111
Open to Indigenous people who are dealing with trauma,
grief, loss and addiction. The program rotates art, cultural
activities, guest speakers, work-shops and offers a
lovely "home-cooked" lunch free of charge each week.
Fitzroy Legal Service
124 Johnston Street, Fitzroy
Ph: (03) 9419 3744
The Fitzroy Legal Service offers legal advice and legal
representation through the following services:
• Night service
• Day practice
• Richmond Outreach
• Drug Outreach
• Family Law Clinic
• Financial Counselling
Most of these services are free.
Victorian Aboriginal Community Services Association
Ltd (VACSAL)
171 Smith Street, Fitzroy
Ph: (03) 9416 4266
VACSAL is a state-wide community services organisation
for Aboriginal people and has various youth, community
and family support programs.
34

Melbourne Aboriginal Youth Sport
and Recreation (MAYSAR)
Fitzroy Stars Aboriginal Community Youth Club
and Gym Incorporated
184-186 Gertrude Street, Fitzroy
Ph: (03) 9417 1531
The Gym is only one small component of what they do.
They’re a community centre that runs youth activities,
the gym and health and fitness programs.
“We do a lot more than what you see in this building,
scouts programs, leadership courses, employment
programs, tennis and any sport you name the stars gym
has been involved in it”.
Ngwala Willumbong Co-operative Ltd (Ngwala)
93 Wellington Street, St Kilda
Ph: (03) 9510 3233
Ngwala offers specialist alcohol and drug rehabilitation
and outreach support services to Aboriginal
communities in Victoria.
Services include:
• Residential Recovery Centres- Winja Ulupna Women’s
Recovery Centre, Galliamble Men’s Recovery Centre
and Percy Green Memorial Recovery Centre
• Koori Youth Healing Service
• Koori Community Alcohol and Drug Resource Centre
• Drug and Alcohol Outreach
• Supported Assistance Accommodation Program
• Youth Services
• Koori Access Program
• Aboriginal Diversion Unit
35

Sacred Heart Mission
87 Grey Street, St Kilda
Ph: (03) 9537 1166
Sacred Heart has safe houses for women who are sex
workers or have drug or alcohol addictions. Open to
people on low incomes in the St Kilda area.
They also provide:
• food, lunch (12 noon – 1.30pm)
• food parcels (10.30am – 2.30pm)
• meeting place (free tea, coffee and toast 9.30am– 10.30am)
• op shop
• clothing vouchers
• showers
• laundry
• accommodation referral
Victorian Aboriginal Legal Service Cooperative (VALS)
6 Alexander Parade, Fitzroy
24 Hour service
Ph: (03) 9419 3888
Free call 1800 064 865
VALS plays an important role in providing legal aid and
assistance to Aboriginal and Torres Strait Islander people,
and maintains a strong client service focus.
36

Stopover Youth Services
Carlton South
Ph: (03) 9347 0636
Stopover Youth Services is a housing support program
offered for 15-25 year old homeless young people. They
have six single rooms (including meals) available for
stays of up to six weeks at cost of 20% of one’s income.
Services include:
• short and medium term accommodation
• advocacy and general support
• referral
They can provide assistance with:
• food vouchers
• laundry vouchers
• shower
• lockers
• subsidised travel tickets (V-line) • met tickets
• disability services (eg wheelchair and pram hire and
charge up)
Youth Substance Abuse Service
Level 1, 131 Johnston Street, Fitzroy
Ph: (03)9415 8881 YSAS Line: 1800 014 446 (toll free)
YSAS provides alcohol and drug interventions for young
people between the ages of 12 - 21 who are experiencing
significant problems with their alcohol and/or drug use.
They also provide a range of youth specific outreach
treatments.
37

Turning Point Drug & Alcohol Centre
54-62 Gertrude Street, Fitzroy
Ph: (03) 8413 8444 or 1800 888 236 (24 hr counselling and
referral line) Victoria
Turning Point provides a wide range of specialist treatment
and support services to people affected by alcohol and
drug use. A 24-hour counselling and referral line is
available to anyone who has a problem or question
related to alcohol or drug use. Experienced counsellors
provide an immediate and confidential response.
They also provide:
• Outpatient services
• Drug and alcohol services
• Specialist methadone program
• Psychiatric services
• Needle and syringe exchange
OPEN: Monday to Friday 9.00am -5.00pm
All services are free except methadone treatment which
costs $5 per day.
Victorian Aboriginal Youth Sport and Recreation
Co-op Ltd (VAYSAR)
OFFICE Ground Floor
Level 1 - 248 High Street Preston Vic 3072
Telephone: (03) 9484 5351
Email: vaysr@bigpond.com
VAYSAR is a community based organisation that
exists to provide opportunities, empower, support and
encourage Koori participation in sport and recreation at
all levels.
38

Victorian Aboriginal Health Service
186 Nicholson Street, Fitzroy
Ph: (03) 9419 3000
The Victorian Aboriginal Health Service provides a free
health service for Aboriginal and Torres Strait Islander
people. Services include:
• Health services
• Psychiatric services
• Drug and alcohol counselling • Immunisation
• Preventative care for children • Women’s health
• Maternal and child health • Ante-natal care
• Dental clinic
OPEN: Monday to Thursday 9am – 5pm
Friday 9am – 4pm
WIRE - Women’s Information Centre
Ground Floor, Queen Victoria Women’s Centre
210 Lonsdale Street, Melbourne
Ph: (03) 9921 0878 or 1300 134 130
WIRE - Women's Information provides free information,
support and referrals to women across Victoria.
They provide assistance with:
• Free support and referrals for women by women
• Women leaving a violent relationship to coping with
depression to everything in between
• Finding work, education or training
• Free computer classes
• Free lunchtime seminars
OPEN: Monday to Friday 9.00am – 5.00pm
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© City of Melbourne
October 2007
PO Box 1603
Melbourne Victoria 3001
Hotline (03) 9658 9658
TTY (03) 9658 9461
enquiries@melbourne.vic.gov.au
www.melbourne.vic.gov.au
For more information please contact the:
Indigenous Unit
(03) 9658 8833
Melissa.Stevens@melbourne.vic.gov.au