Services Brochure - Siemens

Siemens Traffic Solutions
Services
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How can we ensure we’re getting
the most out of our transportation
management system
The Siemens answer: Siemens Services
Siemens Traffic Solutions portfolio of service and support options for getting the
most out of your transportation management systems.
www.itssiemens.com
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2 | Services Siemens Traffic Solutions
Mobility that serves
everyone - is that possible

Siemens Traffic Solutions
Services
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Siemens answer: Complete mobility
Siemens AG (Berlin and Munich) is a
global powerhouse in electronics and
electrical engineering, operating in the
industry, energy and healthcare sectors.
Siemens entered the traffic industry
market in 1924 with the implementation
of the first signal system with red, yellow
and green in Berlin, Germany. Innovation
continued when Siemens introduced the
first centrally controlled light signal system
in 1926 and a tradition of developing
ground-breaking technology in the traffic
industry began. With its many years of
presence in the world markets, Siemens
Traffic Solutions possesses extensive
international know-how and proven
technical platforms in the areas of traffic
management and guidance systems.
Siemens entered the US transportation
market in 1995 through the acquisition
of two industry leaders in the United
States; Eagle Traffic Control Products
and Gardner Transportation Systems. In
2007 Siemens launched a global re-organization
that resulted in the inception of
three main sectors; Industry, Energy and
Healthcare. This organization aligned like
business units and created the opportunity
for combined resources and synergies.
Siemens Traffic Solutions aligned
under the Mobility division as part of the
Industry sector. The Mobility division is
an alignment of business units developing
innovative products and solutions
that move people and goods economically,
quickly and safely.
Siemens has worked to create competitive
advantages for its customers,
providing answers to life’s questions that
resonate around the world. A history
of innovation and tradition for over 160
years Siemens has a proven record of
bringing innovative and reliable solutions
to customers. Siemens provides answers
to the challenges of growing global population,
urbanization, climate change and
resource conservation through the development
of closely networked transport
and information systems.

4 | Services Siemens Traffic Solutions
How can we keep up with the
new technologies in traffic
management

Siemens Traffic Solutions
Services
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Siemens answer: With tailored services aimed
at keeping your system at peak performance
Traffic management systems are a major
investment for municipalities. Traffic systems
not operating at peak performance
cause waste in revenue, fuel and environmental
concerns.
US families spend an average of $.19 of
every dollar on transportation. Congestion
results in 5.7 billion hours of delay each
year. A regular rush-hour driver wastes an
average of 99 gallons of gasoline a year
due to traffic. The average cost of the
time lost in rush hour traffic is $1,160 per
person.
On-road vehicles are responsible for 44
percent of all carbon dioxide emissions in
the United States, one-third of all nitrogen
oxide emissions and one-quarter of all
volatile organic compound emissions.
All of these numbers increase as the effectiveness
of the traffic system decreases.
Siemens Service program provides a
partnership to protect your investment
and ensure it is always operating at its top
performance level. From repair and maintenance,
training, installation and staffing
to a secure remote administration program
that places a watchdog over your system
and automates routine and emergency service
issues, we have service plans tailored
to fit your system needs.
Siemens Services, your partner in
getting the most from your traffic
system investment.

6 | Services Siemens Traffic Solutions
Support Center
On-Site Support
The Siemens Technical Support Center is the hub of
Siemens Services.
Call Center
The Siemens Call Center offers telephone, e-mail
and remote assistance. Call center technicians are
highly-trained professionals ready to assist you with
any product questions. Remote assistance allows for
troubleshooting and maintenance on-demand.
cRSP
The Secure Remote Administration program (cRSP)
offers an additional layer of remote services through
secure administration of your traffic management
system. The cRSP is a secure remote administration
service that constantly monitors your traffic management
system and alerts you when something
requires your attention.
The remote access of the system allows clients access
to their systems through secure connections
from anywhere in the world. Options are available
for automatic servicing of routine and emergency
service calls for hardware and software applications.
Warranty & Repair Center
Siemens offers a wide range of On-Site support options.
From staffing of traffic management centers,
installation, maintenance & repair, troubleshooting
and system optimization we’ve got a service
plan that keeps your traffic management system
covered.
Our trained professional staff knows how to answer
the questions that keep your system operating
at peak-performance. Siemens professionals are
known throughout the industry as traffic experts
and have the resources to give you the best advantage
when it comes to optimizing your system to
manage congestion and emission levels.
Health Checks
• System Optimization
• Troubleshooting
• Central System Plan Optimization
• Adaptive System Implementation & Support
On-Street Support
• Installation
• Equipment modernization
• Maintenance & Repair of Traffic Signals, ITS
Devices and Communication Infrastructure
Siemens Warranty & Repair center offers repair and
maintenance services for Siemens and third-party
hardware products.

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Siemens Traffic Solutions
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Training
The Siemens Training Center offers training at both
the Siemens Training Center located in Austin, TX or
On-Site training.
On-Site Training
On-Site training provides an advantage when agencies
need to train multiple personnel or when application
specific training is required. Siemens Training
Center’s professional trainers gear the training
sessions specific to the applications for your region
with a more tailored approach. Smaller class size
gives each student the opportunity for supervised
hands-on training focusing on applications used in
the region rather than a generalized broad scope.
Siemens Training Center
Siemens Training Center facility features a range of
course topics offered throughout the year. A full
array of training courses are available. Courses are
offered for our most popular products for all skill
levels ranging from beginner to intermediate and advanced.
With a broad selection offered throughout
the year personnel can find the training that fit their
needs.
Courses are listed on the training website along with
fees for attending. Visit www.itssiemens.com for
more information on the Siemens Training Center.

10 | Services Siemens Traffic Solutions

Siemens Traffic Solutions
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Energy & Environmental Savings
Outdated equipment and hardware that
isn’t well maintained costs more to operate.
Technology advancements allow
systems to optimize the flow of traffic
to reduce emissions and take advantage
of energy savings through less power
consumption.
With Siemens Services you have a
partner in doing everything you can to
ensure an optimized system to control
congestion, fuel usage and emissions.
System Optimization
• Signal Timing Plan Optimization
• Consulting
• Adaptive System Optimization
On-Street
• Energy Saving Contracts
• Equipment modernization
• Bulb to LED Retrofit

12 | Services Siemens Traffic Solutions
Siemens provides leading edge traffic technology
for the fast-paced Intelligent Transportation
Systems world. Whether providing local controllers,
video detectors, controller firmware, central
systems, system analysis, design, integration or
consulting services, Siemens brings innovative
and reliable solutions to customers. Siemens has
a long standing history of quality and innovation
in transportation control and management.
© Siemens 2009. All rights reserved.
A Siemens Industry Business, Mobility Division
8004 Cameron Road
Austin TX 78754
Tel +1.512.837.8310
Fax +1.512.837.0196
www.itssiemens.com