Services Brochure - Siemens
Services Brochure - Siemens
Services Brochure - Siemens
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<strong>Siemens</strong> Traffic Solutions<br />
<strong>Services</strong><br />
| 1<br />
How can we ensure we’re getting<br />
the most out of our transportation<br />
management system<br />
The <strong>Siemens</strong> answer: <strong>Siemens</strong> <strong>Services</strong><br />
<strong>Siemens</strong> Traffic Solutions portfolio of service and support options for getting the<br />
most out of your transportation management systems.<br />
www.itssiemens.com<br />
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2 | <strong>Services</strong> <strong>Siemens</strong> Traffic Solutions<br />
Mobility that serves<br />
everyone - is that possible
<strong>Siemens</strong> Traffic Solutions<br />
<strong>Services</strong><br />
| 3<br />
<strong>Siemens</strong> answer: Complete mobility<br />
<strong>Siemens</strong> AG (Berlin and Munich) is a<br />
global powerhouse in electronics and<br />
electrical engineering, operating in the<br />
industry, energy and healthcare sectors.<br />
<strong>Siemens</strong> entered the traffic industry<br />
market in 1924 with the implementation<br />
of the first signal system with red, yellow<br />
and green in Berlin, Germany. Innovation<br />
continued when <strong>Siemens</strong> introduced the<br />
first centrally controlled light signal system<br />
in 1926 and a tradition of developing<br />
ground-breaking technology in the traffic<br />
industry began. With its many years of<br />
presence in the world markets, <strong>Siemens</strong><br />
Traffic Solutions possesses extensive<br />
international know-how and proven<br />
technical platforms in the areas of traffic<br />
management and guidance systems.<br />
<strong>Siemens</strong> entered the US transportation<br />
market in 1995 through the acquisition<br />
of two industry leaders in the United<br />
States; Eagle Traffic Control Products<br />
and Gardner Transportation Systems. In<br />
2007 <strong>Siemens</strong> launched a global re-organization<br />
that resulted in the inception of<br />
three main sectors; Industry, Energy and<br />
Healthcare. This organization aligned like<br />
business units and created the opportunity<br />
for combined resources and synergies.<br />
<strong>Siemens</strong> Traffic Solutions aligned<br />
under the Mobility division as part of the<br />
Industry sector. The Mobility division is<br />
an alignment of business units developing<br />
innovative products and solutions<br />
that move people and goods economically,<br />
quickly and safely.<br />
<strong>Siemens</strong> has worked to create competitive<br />
advantages for its customers,<br />
providing answers to life’s questions that<br />
resonate around the world. A history<br />
of innovation and tradition for over 160<br />
years <strong>Siemens</strong> has a proven record of<br />
bringing innovative and reliable solutions<br />
to customers. <strong>Siemens</strong> provides answers<br />
to the challenges of growing global population,<br />
urbanization, climate change and<br />
resource conservation through the development<br />
of closely networked transport<br />
and information systems.
4 | <strong>Services</strong> <strong>Siemens</strong> Traffic Solutions<br />
How can we keep up with the<br />
new technologies in traffic<br />
management
<strong>Siemens</strong> Traffic Solutions<br />
<strong>Services</strong><br />
| 5<br />
<strong>Siemens</strong> answer: With tailored services aimed<br />
at keeping your system at peak performance<br />
Traffic management systems are a major<br />
investment for municipalities. Traffic systems<br />
not operating at peak performance<br />
cause waste in revenue, fuel and environmental<br />
concerns.<br />
US families spend an average of $.19 of<br />
every dollar on transportation. Congestion<br />
results in 5.7 billion hours of delay each<br />
year. A regular rush-hour driver wastes an<br />
average of 99 gallons of gasoline a year<br />
due to traffic. The average cost of the<br />
time lost in rush hour traffic is $1,160 per<br />
person.<br />
On-road vehicles are responsible for 44<br />
percent of all carbon dioxide emissions in<br />
the United States, one-third of all nitrogen<br />
oxide emissions and one-quarter of all<br />
volatile organic compound emissions.<br />
All of these numbers increase as the effectiveness<br />
of the traffic system decreases.<br />
<strong>Siemens</strong> Service program provides a<br />
partnership to protect your investment<br />
and ensure it is always operating at its top<br />
performance level. From repair and maintenance,<br />
training, installation and staffing<br />
to a secure remote administration program<br />
that places a watchdog over your system<br />
and automates routine and emergency service<br />
issues, we have service plans tailored<br />
to fit your system needs.<br />
<strong>Siemens</strong> <strong>Services</strong>, your partner in<br />
getting the most from your traffic<br />
system investment.
6 | <strong>Services</strong> <strong>Siemens</strong> Traffic Solutions<br />
Support Center<br />
On-Site Support<br />
The <strong>Siemens</strong> Technical Support Center is the hub of<br />
<strong>Siemens</strong> <strong>Services</strong>.<br />
Call Center<br />
The <strong>Siemens</strong> Call Center offers telephone, e-mail<br />
and remote assistance. Call center technicians are<br />
highly-trained professionals ready to assist you with<br />
any product questions. Remote assistance allows for<br />
troubleshooting and maintenance on-demand.<br />
cRSP<br />
The Secure Remote Administration program (cRSP)<br />
offers an additional layer of remote services through<br />
secure administration of your traffic management<br />
system. The cRSP is a secure remote administration<br />
service that constantly monitors your traffic management<br />
system and alerts you when something<br />
requires your attention.<br />
The remote access of the system allows clients access<br />
to their systems through secure connections<br />
from anywhere in the world. Options are available<br />
for automatic servicing of routine and emergency<br />
service calls for hardware and software applications.<br />
Warranty & Repair Center<br />
<strong>Siemens</strong> offers a wide range of On-Site support options.<br />
From staffing of traffic management centers,<br />
installation, maintenance & repair, troubleshooting<br />
and system optimization we’ve got a service<br />
plan that keeps your traffic management system<br />
covered.<br />
Our trained professional staff knows how to answer<br />
the questions that keep your system operating<br />
at peak-performance. <strong>Siemens</strong> professionals are<br />
known throughout the industry as traffic experts<br />
and have the resources to give you the best advantage<br />
when it comes to optimizing your system to<br />
manage congestion and emission levels.<br />
Health Checks<br />
• System Optimization<br />
• Troubleshooting<br />
• Central System Plan Optimization<br />
• Adaptive System Implementation & Support<br />
On-Street Support<br />
• Installation<br />
• Equipment modernization<br />
• Maintenance & Repair of Traffic Signals, ITS<br />
Devices and Communication Infrastructure<br />
<strong>Siemens</strong> Warranty & Repair center offers repair and<br />
maintenance services for <strong>Siemens</strong> and third-party<br />
hardware products.
<strong>Siemens</strong> Traffic Solutions<br />
<strong>Services</strong><br />
| 7
8 | <strong>Services</strong> <strong>Siemens</strong> Traffic Solutions
<strong>Siemens</strong> Traffic Solutions<br />
<strong>Services</strong><br />
| 9<br />
Training<br />
The <strong>Siemens</strong> Training Center offers training at both<br />
the <strong>Siemens</strong> Training Center located in Austin, TX or<br />
On-Site training.<br />
On-Site Training<br />
On-Site training provides an advantage when agencies<br />
need to train multiple personnel or when application<br />
specific training is required. <strong>Siemens</strong> Training<br />
Center’s professional trainers gear the training<br />
sessions specific to the applications for your region<br />
with a more tailored approach. Smaller class size<br />
gives each student the opportunity for supervised<br />
hands-on training focusing on applications used in<br />
the region rather than a generalized broad scope.<br />
<strong>Siemens</strong> Training Center<br />
<strong>Siemens</strong> Training Center facility features a range of<br />
course topics offered throughout the year. A full<br />
array of training courses are available. Courses are<br />
offered for our most popular products for all skill<br />
levels ranging from beginner to intermediate and advanced.<br />
With a broad selection offered throughout<br />
the year personnel can find the training that fit their<br />
needs.<br />
Courses are listed on the training website along with<br />
fees for attending. Visit www.itssiemens.com for<br />
more information on the <strong>Siemens</strong> Training Center.
10 | <strong>Services</strong> <strong>Siemens</strong> Traffic Solutions
<strong>Siemens</strong> Traffic Solutions<br />
<strong>Services</strong><br />
| 11<br />
Energy & Environmental Savings<br />
Outdated equipment and hardware that<br />
isn’t well maintained costs more to operate.<br />
Technology advancements allow<br />
systems to optimize the flow of traffic<br />
to reduce emissions and take advantage<br />
of energy savings through less power<br />
consumption.<br />
With <strong>Siemens</strong> <strong>Services</strong> you have a<br />
partner in doing everything you can to<br />
ensure an optimized system to control<br />
congestion, fuel usage and emissions.<br />
System Optimization<br />
• Signal Timing Plan Optimization<br />
• Consulting<br />
• Adaptive System Optimization<br />
On-Street<br />
• Energy Saving Contracts<br />
• Equipment modernization<br />
• Bulb to LED Retrofit
12 | <strong>Services</strong> <strong>Siemens</strong> Traffic Solutions<br />
<strong>Siemens</strong> provides leading edge traffic technology<br />
for the fast-paced Intelligent Transportation<br />
Systems world. Whether providing local controllers,<br />
video detectors, controller firmware, central<br />
systems, system analysis, design, integration or<br />
consulting services, <strong>Siemens</strong> brings innovative<br />
and reliable solutions to customers. <strong>Siemens</strong> has<br />
a long standing history of quality and innovation<br />
in transportation control and management.<br />
© <strong>Siemens</strong> 2009. All rights reserved.<br />
A <strong>Siemens</strong> Industry Business, Mobility Division<br />
8004 Cameron Road<br />
Austin TX 78754<br />
Tel +1.512.837.8310<br />
Fax +1.512.837.0196<br />
www.itssiemens.com