Utility Billing Clerk Job Description - Red Oak

UTILITY BILLING CLERK
Position: Utility Billing Clerk Reports to: City Clerk
Department: Administration Revision date: 04-23-2007
FLSA Status: Non-exempt
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POSITION SUMMARY
Under direction of City Clerk, assists in the administration of municipal affairs by performing
general office duties and accounting and bookkeeping duties relating to municipal utilities and
the general financial operation of the city.
ESSENTIAL JOB DUTIES
o Greets visitors to office
o Responds to questions from the public, in person and over the telephone
o Enters meter readings on individual utility accounts
o Sets up new utility accounts
o Monitors size of utility readings. In the event of high reading, notifies customer of
possible leak
o Posts cash receipts as bills are paid
o Prepares delinquent water accounts, and notifies customers of delinquency according to
established procedure
o Balances all utility receipts
o Receives and responds to utility customer questions and complaints
o Prepares monthly water and sewer bills
o Sorts and delivers mail
o Maintains records relating to parking tickets, building permits, plumbing licenses, dog
and cat licenses, and other programs and services.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
The individual must possess the following knowledge, skills and abilities or be able to explain
and demonstrate that the individual can safely perform the essential functions of the job, with or
without reasonable accommodation, using some other combination of skill and abilities.
o Ability to proficiently operate standard office equipment, including calculator, adding
machine, telephone, copy machine, facsimile machine, computers, word-processing,
spreadsheet and software; and telecommunications equipment
o Knowledge of basic math and bookkeeping functions, including the ability to accurately
calculate totals and percentages
o Ability to gather and analyze financial information; and prepare related reports.
o Ability to establish effective working relationships with co-workers.
o Ability to communicate clearly, both orally and in writing.
o Ability to transcribe data from one source to another.

ENTRY REQUIREMENTS
Education/Training: High School Diploma
Work Experience: An equivalent combination of education, training and experience that
provides the knowledge, skills and abilities necessary to perform the essential functions of the
position.
Required licenses, registrations and certifications: none
Post-offer physical examinations: required at City’s expense.
WORK ENVIRONMENT
Most work is performed indoors in an office setting.
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1. Marginal functions of the position that are incidental to the performance of essential job duties
have been excluded from this job description.
2. All requirements are subject to possible modification to reasonably accommodate qualified
individuals with disabilities. Prospective employee and incumbents are encouraged to discuss
possible accommodations with the City.
3. Job descriptions in no way state or imply that the description includes every duty to be
performed by the employee in the position. Employees will be required to follow any other job
instructions and to perform any other job duties requested by their supervisor.
4. The City reserves the right to change or reassign job duties or combine positions at any time.