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Aon Overview - CIONET

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<strong>Aon</strong> <strong>Overview</strong><br />

<strong>Aon</strong> Corporation<br />

• $8.5B in 2010 revenues<br />

• 59.000 colleagues in 500 offices<br />

across 120 countries<br />

<strong>Aon</strong> Risk Solutions <strong>Aon</strong> Benfield <strong>Aon</strong> Hewitt<br />

• Retail Brokerage<br />

• Risk Assessment and Advisory<br />

• Captive Management<br />

• Affinity Programs<br />

• Premium Finance<br />

• Claims Advocacy and<br />

Administration<br />

• Select Personal Lines<br />

• Treaty reinsurance brokerage<br />

• Facultative reinsurance<br />

brokerage<br />

• Capital Markets<br />

• Financial Advisory<br />

• Analytics and Technical Services<br />

• Claims Management<br />

• Human Capital Consulting<br />

• Employee Benefits<br />

• Executive & Broad-Based<br />

Compensation<br />

• Total Rewards<br />

• Employee Communications<br />

• Engagement & New Media<br />

Solutions<br />

• Human Resource Business<br />

Processing Outsourcing<br />

• Benefits Administration<br />

• $4.9B in 2010 revenues<br />

• 26.500 colleagues<br />

• $1.5B in 2010 revenues<br />

• 3.000 colleagues<br />

• $2.1B in 2010 revenues<br />

• 29.500 colleagues<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

1


What we needed<br />

One global sales & marketing platform to provide:<br />

• Cross business units visibility with consistent real-time Account information<br />

• A foundation for interactive marketing capabilities<br />

• Support for management in:<br />

– Determining next areas of focus for targeted sales & marketing activities<br />

– Assessing effectiveness of these activities<br />

– Forecasting new business revenues<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

2


Our global Salesforce.com deployment<br />

Legend:<br />

Complete<br />

In Progress<br />

Planned<br />

Deferred<br />

• Deployed in 80+ countries<br />

• 75 countries deployed in first 20 months of the project<br />

• Retired 30+ legacy sales systems<br />

• Over 10.000 client facing users across the three business units<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

3


8 Week Work Plan<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

4


The Revenue Engine<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

5


Marketing Automation through Eloqua<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

6


"Analytics as a Service" - Vortini<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

7


Results: Outperforming our Peers<br />

"Without the Revenue Engine and its tools,<br />

the economic crisis would have had a much<br />

bigger (negative) impact on our results."<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

8


Key Sucess Factors<br />

• SaaS enabled an accelerated delivery model<br />

• SaaS shifts focus to business transformation instead of technology<br />

• Active Executive sponsorship<br />

• Maniacal focus on program scope<br />

• Speed over Perfection<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

9


Building on the Revenue Engine Foundation<br />

DESTINATION<br />

‘Single way of providing distinctive value<br />

and unmatched service to our clients’<br />

CLIENT PROMISE<br />

GRIP<br />

Revenue Engine<br />

SALESFORCE.COM<br />

2006 2007 2008<br />

2009<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

10


<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011 11


One question for the CIO<br />

"Can we please have your data"<br />

<strong>Aon</strong> Risk Solutions | EMEA | Sales & Marketing<br />

May 26, 2011<br />

12

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