Being first in insurance - CILA/The Chartered Institute of Loss ...

THE CHARTERED INSTITUTE
OF LOSS ADJUSTERS
Being first
in insurance
The Chartered Institute of
Loss Adjusters opens the door
to an exciting career in insurance

Every day through the media we hear of losses; a fire
in a restaurant, a crane which collapsed on
a building site, a lorry overturning on a motorway
or a major flood in the Midlands. Generally speaking
these losses are covered by insurance and when a
claim is made, dependent on its size, a Chartered Loss
Adjuster is often instructed to settle the claim to the
satisfaction of both the policyholder and the insurer.
What is a Chartered
Loss Adjuster
Chartered Loss Adjusters
are qualified members of
the Chartered Institute of
Loss Adjusters. They are
independent claims specialists
who usually take instructions
from insurers, but may also
represent policyholders.
It is the Chartered Loss
Adjuster’s duty to investigate
the cause of a loss, confirm
that it is covered under the
insurance policy and make
preliminary enquiries into the
nature and probable extent of
the claim. The Loss Adjuster
will advise the policyholder
on measures which will help
to mitigate the loss. During
the early investigations the
adjuster will consider whether
someone else may have been
responsible for the loss and,
if so, will obtain statements
and physical evidence to use
later in negotiations when
recovery of the insurer’s
outlay from a third party may
be sought. Legal knowledge,
investigative and people skills
are of paramount importance.
Chartered Loss Adjusters often
act for a policyholder in a claims
advisory capacity assisting with
the preparation and negotiation
of their claim,adding their
detailed understanding to
ensure truth and equity.
Today’s Chartered Loss Adjuster
works in a dynamic industry
where the very nature of his
or her work changes radically
day by day, week by week and
certainly year on year.
What is the
Chartered Institute
of Loss Adjusters
The Chartered Institute of Loss
Adjusters is the powerful voice
of the loss adjusting industry
representing its members
not only in the UK but all
over the world. Consulted by
Government and the media
the Institute is the leading
authority on insurance claims
in an industry where hundreds
of millions, and sometimes
billions, of pounds are at stake.
The Institute is self regulating
and totally committed to
its core values of standard
setting, examination and
professional conduct. The
Institute helps to shape the
future of the profession. Its
Committees and Specialist
Interest Groups address key
issues facing members and
act as hubs disseminating
information. It also has regular
contact with national and
European government bodies
and other insurance and
business associations.
The Chartered Institute of
Loss Adjusters is a members’
institute and not a trade body.
Whilst the majority of members
are employed by loss adjusting
companies, many now work for
insurers, insurance brokers,
risk and claim management
companies or major private
and public companies. Many
also act as claims advisers to
policyholders in all sectors.
The standards of
professionalism and integrity
demanded by the Institute
have led to its members being
respected throughout the
insurance world. Chartered
Loss Adjusters are recognised
as being at the pinnacle of the
role of handling losses.

What does it
take to be a Loss
Adjuster
Good people skills, an enquiring
mind and a can do attitude.
When disaster strikes you will
be judged by your actions,
decisions and knowledge. Whilst
Loss Adjusters are renowned for
offering invaluable support you
must be a champion of decision
making. The CILA supports
you by giving you access to the
most highly reputed technical
expertise in this field.
Superb communication,
negotiation and proactivity
skills. Doing today what needs
to be done tomorrow leaves
you prepared for tomorrow’s
hurricane, flood, major fire
or earthquake. You will be
dealing with the widest range
of people imaginable. You
could be dealing with the
leader of a Trade Union one
day, a national hero another
followed by a multi-billionaire
and then of course there is
Joe the plumber, Samina
the accountant, Sarah the
newsagent and Mick the
student nurse.
Most will be honest, some
devastated by their loss, some
frustrated and angry but will
be reassured by your organised
calm response. A desire,
willingness and ability to be
a free thinker, creative and a
shaper of solutions.
If you are looking for routine
and someone to tell you
what to do this is not the role
for you.
The capability to deal with
and often lead change. This is
a competitive industry which
is not surprising given the
rewards. As a result you will
need to stay ahead and to do
this the CILA provides you with
the platform to be the leader
via Specialist Interest Groups
and other forums such as an
annual Technical Conference.
Loss Adjusting provides a
complete career path with
worldwide opportunities.
Loss adjusting can be highly
specialised within diverse
areas such as engineering,
construction, anti fraud
and accountancy. Loss
Adjusters can work as sole
traders, partnerships, limited
companies and PLCs and as
far as career progression is
concerned, the sky’s the limit!
How to qualify
Chartered status is open to
anyone completing the CILA
qualification routes. The
highest qualification is that
of a Fellow of the Chartered
Institute of Loss Adjusters.
Qualification can take several
years but there are stepping
stones along the way. The CILA
has Certificate level, Diploma
level and Associate level on
route to becoming a Fellow.
Certificate
The Certificate level
qualification is available to all
members of the Institute who
handle losses whether the loss
is insured or otherwise.
Associate and Fellow
The Associate and Fellow
qualifications are available to
members who are employed
by Chartered Loss Adjusting
practices as set out in the
Institute’s Charter and
Bye-Laws. The purpose of
the qualifications are to
demonstrate successful
candidates have attained a
high level of competence, skill
and ability. This is relevant to
employers when selecting staff.

The route to qualification
Fellowship is attained by
five years’ Continuous
Professional Development
Fellow
Accreditation for
Chartered Status*
Associate
Diploma
Summary and evidence
of competences and
completion of the Associate
Level Papers C1 C2 C3
Associate Level Papers
C2 C3
Certificate
Qualification
Associate Level Paper
C1
Certificate Level Papers:
CH1, CH2 and CH3
Including two years’
experience
or
No experience within claims
handling and no professional
qualification or degree meeting
approval of the CILA Council
Relevant degree
approved by the CILA Council
or professional qualification
including two years’ experience
Relevant Insurance
related qualification
e.g Dip CII, ACII, FCII
including two years’ experience
* Upon completion of the Accreditation for Chartered Status student members will be
awarded Certified status (see Charter for further details).

CILA Membership
Benefits
Being a member of the CILA
is not just about being part
of the most highly respected
profession in insurance, there
are other benefits too.
Specialist Interest Groups
provide centres of technical
excellence for all members.
Loss Adjusters are experts
at being dynamic and
the technical expertise
delivered by the SIGs via
a comprehensive website
ensures your dynamism can be
targeted with the benefit of the
most up-to-date thinking.
The material is fully searchable
not only by the membership but
the global insurance industry
demonstrating the strength of
CILA members’ expertise. The
Institute has eleven Specialist
Interest Groups:
Anti Fraud
Business Interruption
Claims Consultancy
Claims Management
Construction, Energy
& Engineering
High Net Worth
International
Liability
Property
Smaller Independent
Practices
Subsidence
CILA Website
We are delighted that the
number of hits on the CILA
website exceeds 300,000 a
month. Highlighting the public’s
interest in the profession, the
site is the profession’s window
to the world. Being fully
searchable, having details of
membership and details of the
examinations as well as a wealth
of technical information.
Claims Focus
This is the Institute’s
quarterly electronic newsletter
downloadable from the website.
In electronic format to ensure
the latest information can
be included. The publication
features technical articles and
reports on current events.
CILA Bytes
This web update email is
sent fortnightly to all CILA
members. Produced by our
web editor with the technical
input of Chartered Loss
Adjusters it has gained very
positive feedback.
CILA Annual Events
Each year the Institute
holds its Technical Conference
in different parts of the UK
attracting members wishing
to refine and update their
technical knowledge in all
areas of expertise. This
conference is for those
who are serious about
leading edge expertise in
this challenging profession.

THE CHARTERED INSTITUTE
OF LOSS ADJUSTERS
Certificate Level
Qualification Syllabus
CH1
Risk and Risk Transfer
The parties
Contract law
Legal Liabilities
Insurable Interest
Indemnity
Contribution
Subrogation
Proximate Cause
Utmost good faith
Customer Service
Communication
The FSA
Data Protection Act 1988
CH2
Introduction to Insurance Policy
Policy conditions and Warranties
The Perils
Validation
Negotiation
Reasonable Care
Mitigation
Gradually operating cause
Underinsurance
Repudiations
Fraud detection and prevention
Financial Crime
CH3
Damages and Reserving of
Injury Claims
Civil Procedure Rules
Business Interruption
Alternative Accommodation
Catastrophe Handling
Basic Building Elements
Construction (Design &
Management) Regulations 2007
Warwick House
65/66 Queen Street
London EC4R 1EB
tel +44 (0)20 7337 9960
fax +44 (0)20 7929 3082
email info@cila.co.uk
www.cila.co.uk