Views - Software Communities - Quest Software
Views - Software Communities - Quest Software
Views - Software Communities - Quest Software
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<strong>Quest</strong> Service Evolution & Automation Overview<br />
“No More Monday Morning Fire Drills”<br />
Automating your IT Service model & Increasing Productivity,<br />
Tech Utilization and Profits<br />
© 2010 2009 <strong>Quest</strong> <strong>Software</strong>, Inc. ALL RIGHTS RESERVED
Agenda<br />
• Welcome & Introduction<br />
• Format & Agenda<br />
– 45 minute presentation followed by a 15 minute Q&A<br />
– Why <strong>Quest</strong> is Best<br />
– Hot market opportunity and IT services industry trends<br />
– Crucial use of remote service tools in an organization<br />
– Staying ahead of the curve & competition by evolving the business<br />
– PacketTrap MSP ( Monitoring & Management)<br />
– Technical Overview<br />
– Business Acceleration Process<br />
– Pricing<br />
2
Global Presence<br />
• Over 60 offices throughout the Americas, Europe, and Asia Pacific<br />
• Corporate Headquarters in the US, UK, and Singapore<br />
• 3,400+ employees worldwide<br />
No MSP vendor has the<br />
Aliso Viejo, California<br />
resources like <strong>Quest</strong><br />
3
Financial Strength<br />
Key Stats<br />
Annual Revenues<br />
• $695 million in 2009<br />
revenues<br />
• $439 million cash on<br />
hand (as of Q2 2010)<br />
• All-time highs for<br />
adjusted cash flow<br />
and margins in „09<br />
• 100,000+ customers<br />
(87% of Fortune 500)<br />
4
Industry Leaders Depend on <strong>Quest</strong><br />
Finance<br />
Retail<br />
Telecom<br />
Healthcare<br />
Automotive<br />
Public Sector<br />
Technology<br />
5
As Well As Thousands of Mid-Sized Companies…<br />
6
The Solution: Choices<br />
• Traditional “mega” IT vendors offer broad solution suites<br />
– But… innovation is slow, suites are complex and burdensome to own<br />
• Smaller, more focused vendors offer innovative solutions<br />
– But… breadth is limited, support & services options are limited, vendor risk is high<br />
• <strong>Quest</strong> offers the best of both worlds<br />
– Rapid innovation, focused capabilities, integrated solution set, vendor strength & stability<br />
Too Risky<br />
Too Complex<br />
7
Innovation Through R&D<br />
20%<br />
Citrix<br />
BMC<br />
CA<br />
Compuware<br />
<strong>Quest</strong> invests an industry-leading 20% of revenues in R&D<br />
8
Innovation Through Acquisition<br />
<strong>Quest</strong> has a track record of acquiring<br />
leading technologies and accelerating their<br />
innovation & market adoption…<br />
9
SMBs Interest in Network Management<br />
10
The MSP Maturity Model & You<br />
Break-Fix<br />
Ad hoc T&M<br />
No RMM<br />
Unpredictable<br />
Undocumented<br />
Client-Initiated<br />
IT not Valued<br />
Reactive<br />
Block Service<br />
RMM (monitor)<br />
Availability<br />
Ticketing / NOC<br />
Best Efforts<br />
Onsite/remote<br />
Delivery<br />
Proactive<br />
Time-Based<br />
RMM (manage)<br />
Service Desk<br />
Incident & Asset<br />
Management<br />
Onsite/Remote<br />
Delivery<br />
Fully Managed<br />
Fixed Fee, SLA,<br />
Pre-defined Services<br />
Standard Process<br />
SLA Level Reporting<br />
Guaranteed Uptime<br />
Value<br />
IT and Business<br />
metric linkage<br />
IT improves business<br />
process<br />
Real-time<br />
infrastructure<br />
Business Service<br />
Management<br />
11
The MSP Maturity Model & You<br />
70%<br />
Average Services Margin<br />
60%<br />
50%<br />
40%<br />
30%<br />
20%<br />
10%<br />
0%<br />
Break-Fix Reactive Proactive Fully Managed Supplemental<br />
12
Technology Overview<br />
PacketTrap MSP 6.0 (<br />
Monitoring & Management)<br />
– Threshold based Proactive & Predictive complete Network<br />
Monitoring, Notifications, Reporting and Interoperability<br />
• PT Anti Virus: MSPs will be able to deliver an integration AV<br />
solution through the PT platform. PTAV solution is powered by<br />
Vipre<br />
– Automatic deployment of AV agent to desktops<br />
– Central management of AV across all customers<br />
– Real-time status updates to ensure devices are secure<br />
– Customer friendly and internal reports for service level verification<br />
• Network Mapping<br />
– Leveraging several discovery techniques, PacketTrap MSP<br />
automatically discovers your LAN or WAN and produces easy-toview<br />
network topologies<br />
13
Technology Overview<br />
• Global Policy Management: This feature provides global, mass<br />
configuration and individual, unique device configuration all<br />
through a single UI<br />
– Configure once, apply to all<br />
– For example, change to CPU on the server policy and the change<br />
will populate through the entire system.<br />
– Nested policies that can be assigned to a single device or group of<br />
devices without having to create an entirely new policy<br />
– Out of box smart policies and monitoring templates<br />
• Custom Scripting<br />
– custom scripting allows administrators to remotely run any scripting<br />
language on Windows, Mac, Linux, and Unix devices easily and<br />
securely<br />
• ExpertAssist Remote Remediation Tools<br />
– An advanced behind-the-screen remote troubleshooting tool for<br />
Windows desktops and servers<br />
14
Technology Overview<br />
• Virtual Infrastructure Monitoring: Out of the box monitoring<br />
support for Cisco Nexus switches and VMware ESX and<br />
ESXi for virtualized environments<br />
– Monitor, alert, and report on key Nexus switch statistics, such as<br />
average response time, packet loss, and other key variables<br />
– Automatic configuration backups<br />
– Analyze network traffic. Cisco NetFlow technology teasily identifes<br />
which users, applications, and protocols consume the most<br />
bandwidth<br />
– Receive, process, forward, and send syslog messages from your<br />
Nexus switches<br />
– Support for ESX and ESXi 3.5, 4.0, 4.1<br />
– Monitors host performance and all guest machines, identifying<br />
resources utilization<br />
15
Technology Overview<br />
• Custom SNMP Configuration<br />
– Manually or automatically discover and enter custom monitors for any<br />
SNMP enabled device<br />
– Expert Assist – (Responsive/Proactive/ Managed)<br />
– Advanced real-time PC and Server remediation tool<br />
• Application Monitoring<br />
– Provides in-depth visibility of running processes and performance<br />
counters for mission-critical applications, network services, and web<br />
applications<br />
• Cross Platform Support<br />
– Provides non intrusive, light-weight monitoring for Windows, Mac, and<br />
Linux machines<br />
• Traffic Analysis and Flow<br />
– ptFlow Network Traffic Analysis provides unparalleled visibility into<br />
traffic network patterns and usage to determine how traffic impacts the<br />
overall health of the network through real-time packet capture<br />
16
PT MSP Architecture<br />
Monitor<br />
Manage<br />
We provide you the flexibility of agent, agentless<br />
or hybrid deployment options at your<br />
customers<br />
17
ExpertAssist<br />
18
Traffic Analysis<br />
19
Network Mapping<br />
20
Network Mapping<br />
21
Network Mapping<br />
22
Scripting<br />
23
Patch Management<br />
24
Reporting<br />
25
VoIP Monitoring<br />
26
VM Monitoring<br />
27
VM Monitoring<br />
28
Dashboard <strong>Views</strong><br />
29
MSP Support Team<br />
• Partner Management Specialists –<br />
Dedicated resources that specialize in<br />
MSP business, marketing & sales - Your<br />
main programs & account contact<br />
• Solutions Architects – Experts in the<br />
deployment, integration and<br />
implementation of PT MSP‟s technical<br />
solutions -Your main technical<br />
deployment contact<br />
• Territory Managers – Works closely with<br />
you to help with you achieve on your<br />
managed services sales objectives -<br />
Your main <strong>Quest</strong> contact<br />
• Technical Support Desk – Responds to<br />
technical issues with respect to <strong>Quest</strong>‟s<br />
Network Management products<br />
30
MSP Acceleration<br />
• Tools & resources that take the guess work out of building,<br />
pricing & Selling managed services<br />
• Unique industry understanding<br />
• Allows MSP‟s to generate profitable, recurring revenues<br />
• No need to completely transform your businesses<br />
31
The MSP Acceleration Process & Steps<br />
32
MSP Acceleration Resources<br />
33
Next Steps, Budget, Timeline & Purchasing Authority<br />
34
Why <strong>Quest</strong> is Best<br />
No MSP vendor has the resources like <strong>Quest</strong><br />
© 2010 2009 <strong>Quest</strong> <strong>Software</strong>, Inc. ALL RIGHTS RESERVED
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