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MAHLE Group

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Sales and service<br />

The best engine component is of little use when<br />

it is not at the right place at the right time. In<br />

more than a dozen logistics centers and numerous<br />

regional bases at strategic locations in<br />

Europe, North and South America as well as<br />

Asia, <strong>MAHLE</strong> Aftermarket is therefore striving to<br />

provide an optimal flow of goods and consequently<br />

the best possible availability. This forms<br />

the basis for the worldwide supply network<br />

of the international <strong>MAHLE</strong> Aftermarket organization.<br />

for instance, of our constantly updated online<br />

catalog or our popular customer information<br />

system KIS. Furthermore, we offer our customers<br />

a demand-oriented training program. Practical<br />

sales material and informative packaging, complying<br />

with the newest security standards, are also<br />

part of our customer-oriented portfolio.<br />

In addition, we get involved in workshop co oper<br />

ations and also participate in individual advertising<br />

campaigns.<br />

However, apart from product quality and availability<br />

there are other matters to be considered.<br />

For example, the comprehensive customer care<br />

and advice or a convincing package of services.<br />

At <strong>MAHLE</strong> Aftermarket, this starts with the<br />

extensive supply of information. We think here,<br />

Comprehensive public relations work and our<br />

pre sence in the relevant trade and consumer<br />

media also assure that we are widely recog -<br />

nized and contribute to the excellent image of<br />

our brands.<br />

17

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