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<strong>Newsletter</strong> No22<br />

Certification of Social responsibility management<br />

system according to the specification <strong>IQNet</strong> SR 10<br />

By CQS<br />

Management systems according to<br />

ISO 9001 provide an important contribution<br />

to the development of organizations´<br />

quality management<br />

systems since the 1990s.<br />

ISO 14001 and OHSAS 18001 enable<br />

to implement the principles of<br />

environmental management and<br />

health&safety principles into the<br />

management of organizations.<br />

There are many other standards<br />

which help to implement management<br />

systems in other specific areas.<br />

The fulfilment of these principles in<br />

organizations is verified by the management<br />

systems certification and<br />

surveillance the systems.<br />

The success of any company or organization<br />

is significantly influenced<br />

by its management, employees,<br />

clients and customers, the environment<br />

in which the company operates, and by<br />

many other factors.<br />

Success is largely determined by social<br />

relationships between stakeholders in<br />

the broadest sense of the word, therefore<br />

between the entities that have any<br />

interest in organization’s activities.<br />

Social responsibility is reflected in the<br />

quality of relationships, which are to a<br />

large extent perceived on the level of interpersonal<br />

relationships.<br />

Therein lays a significant difference of<br />

the social responsibility aspects from the<br />

perspectives, according which the management<br />

systems built on the standards<br />

mentioned above are assessed.<br />

Since it is not easy to standardize requirements<br />

for socially responsible<br />

companies, the Standard ISO 26000 -<br />

Guidance on social responsibility was<br />

issued in 2010.<br />

The standard defines the core subjects<br />

and issues that need to be taken into<br />

account when building a socially responsible<br />

company.<br />

The core issues taken into account in<br />

the standards are particularly human<br />

rights, labour practices, the environment,<br />

fair operating practices, consumer<br />

issues and community involvement<br />

and development.<br />

Special attention deserves the part of<br />

the standards with the title Fair operating<br />

practices that covers issues like<br />

Anti-corruption, Responsible political<br />

involvement, Fair competition, Promoting<br />

social responsibility in the value<br />

chain and Respect for property rights.<br />

The current political situation and the<br />

social mood in the Czech Republic show<br />

that citizens of the republic perceive the<br />

aspects more and more sensitively.<br />

The advantage of the ISO 26000 standard<br />

is that it allows building awareness<br />

of social responsibility of the organization<br />

and its public perception systematically,<br />

which is much more effective<br />

than a form of ethic and other codes<br />

that appear to improve the image of<br />

companies and organizations.<br />

The introduction of the social responsibility<br />

management system first of all<br />

means implementation of a program of<br />

measures to ensure socially responsible<br />

behaviour of the organization affecting<br />

its image in natural manner.<br />

The importance of social responsibility<br />

motivates organizations not only to<br />

introduce the social responsibility elements<br />

to their management<br />

systems, but it leads them to<br />

3 4


<strong>Newsletter</strong> No22<br />

have the social responsibility management<br />

systems certified.<br />

For this purpose, the international certification<br />

network <strong>IQNet</strong> has created<br />

specification <strong>IQNet</strong> SR 10 - social responsibility<br />

management system.<br />

Specification defines requirements for<br />

social responsibility management systems<br />

for organizations that are committed<br />

to compliance with the existing<br />

principles and recommendations of<br />

social responsibility, particularly those<br />

specified in the standard ISO 26000.<br />

The advantage of the specification<br />

<strong>IQNet</strong> SR 10 lays in the fact that it uses<br />

renowned Deming´s PDCA cycle and<br />

has a structure compatible with the<br />

structure of ISO 9001, ISO 14001 and<br />

OHSAS 18001 standards.<br />

It also means that the management<br />

system according to the <strong>IQNet</strong> SR 10<br />

can be integrated into systems<br />

based on these standards.<br />

<strong>IQNet</strong> SR 10 awarding ceremony<br />

From left to right: Mrs. Jana OLŠANSKÁ, CQS Executive<br />

director, Mr. Milan SMUTNÝ, Director for<br />

marketing and public relations CAR CLUB Ltd.,<br />

Mr. Vladimir FILIAČ, The president of CQS<br />

Certification organization according to<br />

the specification <strong>IQNet</strong> SR10 therefore<br />

provides an opportunity verify system<br />

management from other important aspects<br />

of the management.<br />

The specifications <strong>IQNet</strong> SR 10 is one of<br />

the concrete results of the cooperation<br />

within the international certification<br />

network <strong>IQNet</strong>, which brings together<br />

36 certification organizations from<br />

around the world.<br />

<strong>IQNet</strong> also provides the social responsibility<br />

management certification system<br />

according to the SA 8000 standard. The<br />

Czech Republic is represented in <strong>IQNet</strong><br />

by the certification body CQS - Association<br />

for the Certification of Quality<br />

Systems, which will celebrate its 20th<br />

– anniversary of successful work in the<br />

area of management systems next year.<br />

<strong>IQNet</strong> is one of the organizations that<br />

search and offer means for improvement<br />

and verification of the quality and<br />

effectiveness of the management<br />

of organizations.<br />

5 6


<strong>Newsletter</strong> No22<br />

CQS awarded the first certificate according<br />

to the specification <strong>IQNet</strong> SR 10<br />

in June 2012. The awarding ceremony<br />

took place in the framework of the Gala<br />

evening TOP 100 Czech companies.<br />

The holder of the certificate is a company<br />

CAR CLUB, Ltd., which offers a<br />

comprehensive program of products<br />

and services for people with physical<br />

disabilities. In terms of its social commitments<br />

the CAR CLUB, Ltd. is from the<br />

point of view of the content and form of<br />

its activities naturally focused on social<br />

responsibility.<br />

Most of the CAR CLUB, Ltd. employees<br />

are physically handicapped people. We<br />

believe that over time the social responsibility<br />

aspects of organizations become<br />

increasingly important and specifications<br />

<strong>IQNet</strong> SR 10 will be used as an effective<br />

means of the management system<br />

certification.<br />

Dr. Vladimir FILIAČ<br />

The president of CQS<br />

7 8


<strong>Newsletter</strong> No22<br />

Inneres Auge Company S.A. – The first organization<br />

certified by <strong>IQNet</strong> for Business Continuity Management<br />

System (BCMS) By SRAC<br />

Business Continuity Management Systems<br />

are providing an understanding of<br />

the business impact of discontinuities.<br />

They allow organization to plan strategic<br />

and tactical actions necessary to resume<br />

operations in the event of a disaster in<br />

the shortest time possible, and with the<br />

lowest costs. Regularly conducted risk<br />

assessments and business impact analyses<br />

allows the organization to have a better<br />

and updated view on the importance<br />

of their own business processes.<br />

BCMS Implementation and certification<br />

offers organizations several advantages:<br />

• providing a framework based on international<br />

best practice for business continuity<br />

management<br />

• improving the proactive organizational<br />

resistance in achieving the<br />

organization goals presented when faced<br />

with interruptions due to major incidents<br />

• protection and enhancement of the organization’s<br />

reputation and brand<br />

• providing a competitive advantage,<br />

opening new markets and new businesses<br />

• demonstrate that the laws and regulations<br />

complied are respected<br />

• guarantee for customers and other<br />

stakeholders that the organization is capable<br />

to provide services and products at the<br />

level agreed even after an interruption<br />

• ensuring the organizational capacity<br />

to manage any interruption of business<br />

processes.<br />

Implementation of a business continuity<br />

management system (BCMS) based on the<br />

principles BS 25999 and more recently ISO<br />

22301, is essential for achieving business<br />

impact analysis (BIA) that help identify<br />

critical activities, of the interdependence<br />

between them and the resources required<br />

to support the continuity of key products<br />

and services.<br />

The SRAC-<strong>IQNet</strong> partnership marks a new<br />

milestone in the Romanian market: the<br />

certification of INNERES AUGE COMPANY<br />

S.A. against the BS 25999 standard. This organization<br />

is the first Romanian company<br />

certified by <strong>IQNet</strong> against this standard.<br />

Inneres Auge Company S.A. is a Romanian<br />

company active in the IT business sector<br />

since March 2010. Their core activities are<br />

focused on three main areas: Web Development,<br />

Game Studio and IT Joint Ventures.<br />

They are a strong group brought together<br />

by these important qualities: Passion,<br />

Dedication and Vision. Their mission is to<br />

become a respectful international provider<br />

of high quality IT services and solutions<br />

through creativity, necessity and effectiveness<br />

of their end-products.<br />

They focus is mainly on people because<br />

they understand that one of the most valuable<br />

asset are the men and women transforming<br />

a concept into a reality. They understand<br />

that behind every unique project<br />

are talented, passionate and hardworking<br />

individuals and this is the reason why they<br />

are getting better each time a new person<br />

joins the team.<br />

Implementation of a business continuity<br />

management system in Inneres Auge<br />

Company S.A. has allowed the organization<br />

to win new business and open new<br />

markets; and they are able to demonstrate<br />

to customers that they can ensure service<br />

delivery at an agreed level in the event of a<br />

major incident.<br />

9 10


<strong>Newsletter</strong> No22<br />

Leading Private Security organization achieves <strong>IQNet</strong> Business<br />

Continuity Management certification through IRAM in Argentina<br />

By Mr Juan Cocci, Country Manager, PROSEGUR ARGENTINA<br />

The business environment today<br />

is dynamic and turbulent, which<br />

increases the likelihood of unforeseen<br />

disruptions on its operations.<br />

In PROSEGUR ARGENTINA we think<br />

that our clients need to be protected<br />

in the best possible way, therefore<br />

we decide on the “prediction” to address<br />

proactively the potential consequences<br />

of the unforeseen events,<br />

by the implementation and certification<br />

of a Business Continuity Management<br />

System (BCMS).<br />

Business Continuity Management implies<br />

the capability to recover or carry<br />

on the company activities in case of disruption,<br />

and sustains an overall program<br />

through trainings, exercises and reviews,<br />

to ensure that the Business<br />

Continuity Plan is kept current<br />

and updated.<br />

PROSEGUR ARGENTINA started two<br />

years ago the implementation of a BCMS<br />

based on the British Standard BS 25999-<br />

2:2007 - Business Continuity Management<br />

Specification.<br />

This project aims to provide the products<br />

and services of Transportation of<br />

Valuables Business with its sufficient<br />

strength to protect critical processes,<br />

and in this way to restore the operations<br />

as soon as possible to an acceptable<br />

level of service, compatible with<br />

the customer’s needs. The scope in this<br />

first stage was focused on the activities<br />

carried out in Cash Management, Logistics<br />

of Valuables, and the Remote<br />

Monitoring Center areas in PLANT<br />

NAZCA. It is important to highlight that<br />

this plant concentrates 43% of the total<br />

business activities in the country.<br />

PROSEGUR ARGENTINA BCMS is based<br />

on four principles, part of its policy:<br />

- Risk Management: Prosegur manages<br />

continuity risks under a BCM System<br />

that provides the required coverage<br />

to successful deal with crisis<br />

scenarios.<br />

- Criticality: Prosegur BCMS guides<br />

and prioritizes all means, actions and<br />

efforts taking into account the criticality<br />

of its business´ processes.<br />

- Continuity: Prosegur believes that<br />

many of its processes are a fundamental<br />

part of its customers operations,<br />

and that ensure continuity is a key for<br />

success. Prosegur BCMS has defined its<br />

objectives in services level depending<br />

on crisis or disaster scenarios.<br />

- Protection of persons: Prosegur<br />

BCMS defines the appropriate actions<br />

for the safeguard of lives and welfare<br />

of employees in case of an incident.<br />

The certification process under the requirements<br />

of BS 25999-2 began with<br />

audit for the Phase 1 plan on July 18th<br />

and 19th 2012, followed for the certification<br />

audit (Phase 2) between August<br />

30th and September 2th of 2012. The<br />

process was conducted by <strong>IQNet</strong>, the International<br />

Certification Network based<br />

in Berne (Switzerland), with the participation<br />

of auditors from IRAM (Argentine<br />

Institute of Standardization and Certification),<br />

as part of it.<br />

On September 5th 2012, <strong>IQNet</strong> delivered<br />

the BCMS BS 25999-2 certification<br />

to PROSEGUR ARGENTINA, with the following<br />

scope:<br />

All services provided in Cash Management,<br />

ATM Management, Logistics<br />

of Valuables and Remote Monitoring<br />

Central on Nazca Plant.<br />

It is to note that by obtaining the BS<br />

25999-2 certification Prosegur is<br />

placed as a worldwide pioneer in<br />

11 12


<strong>Newsletter</strong> No22<br />

the Logistics of Values area with this recognition.<br />

It was essential for the success of this<br />

project the creation of a “teamwork” responsible<br />

for its planning and execution,<br />

conformed by different levels of active<br />

employees from al the mentioned areas,<br />

as well as the Quality Management Area.<br />

success had solid foundations based on<br />

a clear definition of the project´s goals,<br />

allowing the consolidation of current<br />

business processes, and the approval of<br />

the plans implemented in the event of<br />

activity disruption.<br />

Mr Juan Cocci<br />

Country Manager, PROSEGUR ARGENTINA<br />

About PROSEGUR:<br />

co, Paraguay, Peru and Uruguay). In Asia,<br />

Prosegur is present in Singapore and India.<br />

In this last country, through a Joint Venture<br />

with SIS, one of the leading security<br />

groups in Asia.<br />

ISO Standard for Business Continuity<br />

Management<br />

Several courses and workshops were<br />

necessary to train the staff involved, a<br />

team of internal auditors was created<br />

with the active participation of supervisors,<br />

managers and the whole staff for<br />

defining and updating procedures and<br />

continuity plans.<br />

We have no doubt that the impact of<br />

BS 25999-1 Certification, granted by the<br />

biggest and worldwide leader Certification<br />

Network, <strong>IQNet</strong>, was very positive<br />

either to our clients as to the managing<br />

and operational levels in our company.<br />

The improvements implemented<br />

demonstrate that the<br />

Prosegur is one of the leading companies<br />

in the private security in the world and also<br />

a provider of security global services including<br />

all the customer needs in the sector,<br />

assuming the role of the specialist in<br />

analyze, design, plan, operate and maintain<br />

of security services.<br />

Prosegur currently counts with a team of<br />

over 150,000 employees around the world<br />

between Europe (Germany, Spain, France,<br />

Portugal and Romania) and Latin America<br />

(Argentina, Brazil, Chile, Colombia, Mexi-<br />

Following from the pioneering efforts<br />

built upon certifications to BS 25999-<br />

2:2007, an ISO standard ISO 22301 was recently<br />

released. <strong>IQNet</strong> will also be offering<br />

certification to this ISO standard through<br />

its global partner network.<br />

Click here to read the spanish <strong>version</strong><br />

13 14


<strong>Newsletter</strong> No22<br />

DQS eSolutions: Innovation goes online!<br />

Evaluate and develop your management system<br />

By DQS<br />

DQS eSolutions has been started.<br />

The platform, which offers online<br />

self-evaluations and eLearning on<br />

the subject of management systems<br />

and international standards, was developed<br />

by DQS Holding GmbH, the<br />

umbrella organization of the international<br />

DQS UL Group.<br />

DQS eSolutions merges two important<br />

components into one strong foundation:<br />

DQS eAssessment and DQS eLearning.<br />

When it comes to questions on management<br />

systems and the structure and conduct<br />

of audits, users are given important<br />

input and impetus. Sebastian Timmel,<br />

Chief Developer: “DQS eAssessment is a<br />

comfortable, affordable, and easy-to-use<br />

way to evaluate your own management<br />

system. It is ideally suited to internal auditing,<br />

gap analyses, or to prepare<br />

for a certification process.” DQS eAssessment<br />

offers a variety of modules on<br />

popular management systems, as well as<br />

general business subjects. Checklists and<br />

tools for analyses supply a solid appraisal<br />

of the maturity of the entire management<br />

systems or parts thereof. This allows for<br />

easy deduction of the next steps in the<br />

continuous improvement process.<br />

The platform’s eLearning component allows<br />

auditors and other experts to share<br />

their know-how with the users. The system<br />

encourages employees, technical<br />

experts and supervisors to expand their<br />

horizons in regards to management systems,<br />

standards, and audits.<br />

“We are offering DQS eSolutions worldwide<br />

in almost all markets, which is why<br />

we designed it in English from the beginning,“<br />

states Sebastian Timmel. “We continue<br />

to expand our portfolio step-bystep,<br />

both content-wise and by adding<br />

multi-lingual user interfaces”. Subjects<br />

already implemented on DQS eSolutions<br />

include Quality Management according<br />

to ISO 9001, Occupational Health and<br />

Safety (BS OHSAS 18001), Energy Management<br />

(ISO 50001), and Service Excellence<br />

based on the German specification<br />

DIN SPEC 77224.<br />

Sebastian Timmel, 26<br />

Diplom-Wirtschaftsinformatiker (BA)<br />

since 2011 Innovation Manager,<br />

International Business Development<br />

Contact:<br />

DQS GmbH<br />

Rainer Lauer<br />

Marketing & Communication<br />

August-Schanz-Straße 21<br />

60433 Frankfurt am Main<br />

Germany<br />

Tel.: +49 (0)69 95427-161<br />

Fax: +49 (0)69 95427-404<br />

Mail: rainer.lauer@dqs.de<br />

Web: www.dqs.de<br />

15 16


<strong>Newsletter</strong> No22<br />

<strong>IQNet</strong> welcomes a new Member in Greece<br />

By Dr. Argyris Tzamtzis General Director / MIRTEC S.A.<br />

<strong>IQNet</strong> has appointed MIRTEC SA as<br />

a new Member in Greece. MIRTEC SA<br />

is the accredited Certification Body<br />

with the broadest range of accreditation<br />

scope in Greece and the only Hellenic<br />

Certification Body with private<br />

laboratories. The company is active<br />

in Management Systems and Product<br />

Certification, Applied Research<br />

and Technological Development,<br />

in a wide range of business sectors,<br />

materials and products, allowing its<br />

customers to achieve improved Products,<br />

Processes, Performance and<br />

Profitability.<br />

MIRTEC SA is under the supervision<br />

of the Greek Ministry of Development,<br />

with the Greek State as the main shareholder<br />

and acts as the National<br />

Accredited Certification Body.<br />

In January 2012, the company, which<br />

operates since 1985, absorbed two renowned<br />

Greek technological centres,<br />

CERECO & CLOTEFI, thus reinforcing the<br />

national infrastructure and empowering<br />

and improving the offered services.<br />

Later, on the 1st of July 2012 all the certification<br />

activities of ELOT were transferred<br />

to MIRTEC S.A. according to the<br />

national law 4038/2012.<br />

Systems and Product certification<br />

<strong>IQNet</strong>’s new Member, MIRTEC, is an Accredited<br />

Certification Body for Products<br />

and Systems Certification.<br />

Regarding Systems MIRTEC is accredited<br />

according to ΕLΟΤ ΕΝ ISO/IEC 17021 for:<br />

• Pressure Equipment - Transportable<br />

Pressure Equipment, Simple Pressure<br />

Vessels, Gas Appliances<br />

• Marine Equipment - Machinery<br />

Equipment, Construction Products, Lifts,<br />

Toys certification Fire‐Extinguishers Performance<br />

Certification and Fire doors,<br />

Steel Reinforcing bars, Welding Procedure<br />

/ Welders Certification, Cementious<br />

adhesives, OEKO‐TEX® Standard 100 and<br />

1000 for textiles certification.<br />

MIRTEC will soon be accredited for Solar<br />

collectors – SOLAR KEYMARK (CEN)<br />

and Electrical cables – CENELEC, HAR<br />

marking.<br />

<strong>IQNet</strong> considers MIRTEC to be a worthy<br />

partner. The company is well established<br />

in the domestic market and has lately expanded<br />

its certification activities in Cyprus,<br />

Turkey, Romania and China.<br />

As a new partner of <strong>IQNet</strong>, MIRTEC intends<br />

to promote <strong>IQNet</strong> certification<br />

and offer value‐adding services to customers<br />

in Greece as well as to all countries<br />

where MIRTEC provides services.<br />

Dr. Argyris Tzamtzis<br />

General Director / MIRTEC S.A.<br />

17 18


<strong>Newsletter</strong> No22<br />

Expanding <strong>IQNet</strong> Presence in Mexico - SIGE<br />

By Sociedad Internacional de Gestión y Evaluación SIGE, s.c.,<br />

is granted <strong>IQNet</strong> recognition<br />

Sociedad Internacional de Gestión y<br />

Evaluación, SIGE, S.C. (International<br />

Society of Management and Assessment<br />

SIGE, S.C.), has the great pleasure<br />

to announce its origin from a<br />

recently consolidated strategic alliance<br />

between Normalización y Certificación<br />

Electrónica, S.C. (NYCE) and<br />

the Asociación de Normalización y<br />

Certificación, A.C. (Association for<br />

standardization and Certification,<br />

A.C. (ANCE) to jointly offer services<br />

for the certification of Management<br />

Systems. This merger sums the talents<br />

and skills of both Certification<br />

Bodies; combining them into a larger<br />

player and <strong>IQNet</strong> partner in the<br />

Mexican market.<br />

The new organization is named Sociedad<br />

Internacional de Gestión y Evaluación,<br />

SIGE, S.C. On 06 March 2012, The<br />

Entidad Mexicana de Acreditación (The<br />

Mexican Accreditation Entity (EMA)<br />

granted SIGE the 85/12 accreditation<br />

as management systems Certification<br />

Body, thus crystallizing the merger that<br />

began more than two years ago.<br />

The accreditation of SIGE covers 15 sectors<br />

of economic activity (NACE CODE);<br />

an excellent result of the sum of talents<br />

between NYCE and ANCE. In this way,<br />

SIGE joins brilliantly to the national effort<br />

of conformity assessment and accredited<br />

certification of management systems<br />

with the firm aim at becoming the certification<br />

body number one in México to<br />

promote the theme of quality in organizations<br />

of products and services.<br />

<strong>IQNet</strong> has accepted ANCE-SIGE as one<br />

partner to continue the valuable collaboration<br />

ANCE and <strong>IQNet</strong> have had over<br />

the past 5 years. With this recognition<br />

SIGE hopes to contribute to strengthen<br />

the presence of <strong>IQNet</strong> in all the Mexican<br />

territory by making customers aware of<br />

the importance of belonging to the largest<br />

and most prestigious network of certification<br />

agencies worldwide.<br />

As befits an organization that was born<br />

of strong parentage, SIGE bases its success<br />

on its:<br />

Mission:<br />

To be a Certification Body committed<br />

to the development of its users, seeking<br />

greater participation in the market,<br />

working with transparency, efficiency<br />

and honesty in the services offered and<br />

consolidating the brand SIGE.<br />

Vision:<br />

To be recognized as the leading body<br />

of the conformity assessment in Mexico,<br />

operating ethically and profitable. All<br />

the above based on the<br />

Values of SIGE:<br />

Respect, recognition, impartiality, efficiency,<br />

ethics and human development.<br />

SIGE has started their operation attending<br />

included organizations within the<br />

accredited sectors, home...<br />

included within the accredited sectors<br />

that initially are:<br />

• 09 printing companies.<br />

• 12 Chemicals, chemical products and<br />

fibres.<br />

• 17 Basic metals and fabricated metal<br />

products.<br />

• 18 Machinery and equipment.<br />

• 29 Trade at the wholesale and retail;<br />

repair of motor vehicles, motorcycles<br />

and personal and household goods.<br />

• 31 Transport, storage and communication.<br />

• 34 Engineering services.<br />

• 35. Other services.<br />

• 36. Public administration.<br />

• 37. Education.<br />

SIGE is now operating within the<br />

accredited sectors, starting with<br />

19 20


<strong>Newsletter</strong> No22<br />

the transfer of certifications from both<br />

NYCE and ANCE,. It is worth mentioning,<br />

in particular, that this achievement<br />

was made possible by a dedicated and<br />

competent staff team that is part of of<br />

the Sociedad Internacional de Gestión y<br />

Evaluación SIGE, S.C.<br />

With this union SIGE hopes to contribute<br />

to strengthen the presence of <strong>IQNet</strong><br />

in all the Mexican territory by make our<br />

users aware of the importance of belonging<br />

to the largest and most prestigious<br />

network of certification worldwide<br />

agencies<br />

Gabriel Carreto<br />

Oralia Perez<br />

Pedro Cano<br />

21 22


<strong>Newsletter</strong> No22<br />

ISO CASCO Plenary in Colombia<br />

By ICONTEC International, <strong>IQNet</strong> Partner from Colombia<br />

From October 10 to 12, 2012, the XXI<br />

Plenary meeting of ISO CASCO International<br />

Technical Committee was<br />

held in Bogotá, being this the first<br />

city outside Europe where this meeting<br />

is held.<br />

CASCO is the ISO International Committee<br />

that jointly works standardization<br />

and conformity assessment activities.<br />

Besides, it is responsible for<br />

the preparation of standards such as<br />

ISO-IEC 17020, ISO-IEC 17021, ISO-IEC<br />

17024, ISO-IEC 17025, ISO-IEC 17049,<br />

ISO-IEC 17065 and future ISO-IEC 1767<br />

standard.<br />

The scope of this committee is to develop<br />

standards related to conformity<br />

assessment activities such as<br />

testing, inspection and certification, in<br />

order to ensure that products, processes,<br />

services, people, systems, and organizations<br />

fulfill the requirements specified<br />

in each international standard.<br />

Previous to the plenary, an “Open day”<br />

was held, where the Working Groups in<br />

ISO CASCO Committee presented the<br />

advances made during the year in relation<br />

to standards published and under<br />

development, among them: ISO/IEC<br />

17024, Conformity assessment -- General<br />

requirements for bodies operating<br />

certification of persons; ISO/IEC 17020<br />

Conformity assessment -- Requirements<br />

for the operation of various types of<br />

bodies performing inspection; and ISO/<br />

IEC 17065 Conformity assessment -- Requirements<br />

for bodies certifying products,<br />

processes and services.<br />

Among the standards under development<br />

are the standards concerning to<br />

terminology related to persons´ competence,<br />

principles and guidelines for determining<br />

audit times for management<br />

systems, and competence requirements<br />

for the certification of quality management<br />

systems.<br />

The opening ceremony was in charge<br />

of Ms. María Zulema Vélez, ICONTEC Executive<br />

Director. She highlighted the<br />

significance of this event addressed to<br />

develop standards which will provide<br />

the accreditation criteria to be used by<br />

certifying bodies.<br />

Also, she emphasized on the importance<br />

that Colombia had been chosen<br />

as the event venue, because it allows a<br />

higher participation of Caribbean area,<br />

Central and South America.<br />

In turn, Mr. Rob Steele, ISO and ISO<br />

CASCO Secretary-General, mentioned<br />

specially the hard work carried out by<br />

ICONTEC for this event. He also called<br />

on the 150 international experts who<br />

were attending the Plenary, to permanently<br />

use the information technologies,<br />

and above all, to take advantage<br />

of the opportunity created by communication<br />

through social networks for<br />

being able to disseminate their messages<br />

to the public.<br />

During the plenary, each Working<br />

Group and liaison group presented<br />

their reports on the work made. Additionally,<br />

there were three special<br />

guests who shared their experiences<br />

in the field of conformity assessment:<br />

Victoria Ivanova, representative of the<br />

World Anti-Doping agency (WADA) Accreditation<br />

Laboratory; Mario Wittner,<br />

who has broad experience on conformity<br />

assessment, and Marsha Cheddi,<br />

representative of United Nations<br />

Framework Convention on Climate<br />

Change (UNFCCC), the United Nations<br />

Scheme for sustainable development<br />

mechanisms.<br />

23 24


<strong>Newsletter</strong> No22<br />

In the framework of this event, and<br />

some days before the Plenary, other<br />

technical activities promoted by ICON-<br />

TEC were carried out, among them a<br />

three-day workshop on ISO/IEC 17024,<br />

and two international Forums open to<br />

the public, one about ISO/IEC 17020 for<br />

Inspection Services and another about<br />

ISO 17025, addressed to laboratories.<br />

Contact<br />

Tel.: (571) 607 88 88 Ext.: 1345 -1340<br />

Línea de atención al cliente: 01 8000 94<br />

9000<br />

Carrera 37 N.° 52 - 95<br />

Bogotá - Colombia<br />

www.icontec.org<br />

ONAC, the National Metrology Institute,<br />

Indumil and Peter Unger, Chair of<br />

International Laboratory Accreditation<br />

Cooperation (ILAC) for the 2010-2012<br />

term, participated in the latter.<br />

It is important to emphasize that although<br />

this is a technical topic, and it is<br />

addressed to organizations which carry<br />

out conformity assessment activities, it<br />

is of upmost importance for consumers,<br />

since the final goal is to build confidence<br />

in processes, products and services.<br />

25 26


<strong>Newsletter</strong> No22<br />

MSZT Customer Day<br />

By MSZT<br />

On 4th October, 2012, continuing<br />

the success of previous years, <strong>IQNet</strong>’s<br />

Hungarian Partner the Hungarian<br />

Standards Institution (MSZT) held its<br />

Customer Day. The event was held in<br />

the headquarters of MSZT in Budapest.<br />

For this event, both the representatives<br />

of MSZT’s certified partners and stakeholders<br />

in standardization were invited.<br />

The aim of the conference was strengthening<br />

the relationship between the different<br />

partners and providing information<br />

about the new services offered by MSZT.<br />

The subjects of Customer Day covered<br />

several areas. After the opening and<br />

welcome speech by Mr. György Pónyai,<br />

Managing Director of MSZT, the following<br />

presentations were given:<br />

The role of certified quality management<br />

system in activities of Professional<br />

Disaster Management Organisations<br />

(Dr. Tímea Gyurka /Mrs./ Fire-fighter<br />

Lieutenant Colonel, Quality Manager,<br />

National Directorate General for Disaster<br />

Management, Ministry of the Interior)<br />

Operation of the triple integrated<br />

management systems at TIGÁZ Group<br />

on the basis of legal compliance<br />

(Mrs. Mária Harsányiné Kerezsi Director<br />

of Human Resources, Organization and<br />

Informatics Department, TIGÁZ Zrt.)<br />

Verification of Cosmetics – Good Manufacturing<br />

Practices (GMP) according<br />

to MSZ EN ISO 22716:2008 and information<br />

on changes in standards<br />

(Mrs. Lívia Szalai Head of MSZT Secretariat<br />

for Certification)<br />

The new Data Protection Act - requirements<br />

of processing of personal data<br />

(Dr. Zsolt Horváth /Mr./ Managing Director,<br />

INFOBIZ Kft.)<br />

The importance of Information Security<br />

issues at MVMI Informatika Zrt.<br />

(Mr. György Nemes IT Security and<br />

Quality Manager, MVMI Informatika Zrt.)<br />

Overview and practical use of the<br />

new food labelling regulation (No.<br />

1169/2011/EU) and material safety<br />

data sheet regulation (No. 82/2012<br />

Ministry of Rural Development)<br />

(Mrs. Katalin Ősz Food Law Project Manager,<br />

FOOD & AGRO CONSULTING Kft.)<br />

Between the presentations Gold Certificates<br />

were handed over.<br />

Since 2008, MSZT has recognized its<br />

certified partners’ commitments to<br />

management systems by issuing an<br />

award called Gold Certificates. This certificate<br />

can be provided to those companies<br />

whose management system is<br />

operated as well as developed effectively<br />

and excellently moreover their<br />

certificate is continuously maintained<br />

by MSZT for more than 12 years.<br />

Previously honoured partners:<br />

• TVT Vagyonvédelmi ZRt.<br />

• DUNASTYR Polisztirolgyártó Zrt.<br />

• Hisztopatológia Kft. Hisztopatológiai<br />

Laboratórium<br />

• COLUMBIAN Tiszai Koromgyártó Kft.<br />

• FRAMOCHEM Francia-Magyar Finomkémiai<br />

Kft.<br />

• MERIAN Foods Élelmiszeripari Kft.<br />

• Magyar Villamos Művek Zrt.<br />

• Pápai Hús 1913 Kft.<br />

• POLAR STÚDIÓ Kft. Elektromos<br />

Fővállalkozás<br />

• PROLAN Elektronikai Gyár Kft.<br />

• Siemens Zrt.<br />

• Szegedi Finomöntöde Kft.<br />

• Vasép Vasipari Kft.<br />

• INFOPLAN Mérnökiroda Kft.<br />

27 28


<strong>Newsletter</strong> No22<br />

• Modinvest Kft.<br />

• DBM Banktechnika Kft.<br />

• Schneider-Electric Hungária Villamossági<br />

Zrt.<br />

• MTA KFKI Atomenergia Kutatóintézet<br />

• Fabricom Electrical PVV Kft.<br />

• Zábrák Környezetvédelmi és Szolgáltató<br />

Kft.<br />

At the conclusion, MSZT’s Managing<br />

Director summarized the main points of<br />

presentations, thanked the preparation<br />

and work of performers and the participation.<br />

Taking into consideration the<br />

great interest of our partners the Customer<br />

Day will be held next year again.<br />

During the Customer Day Mr. György<br />

Pónyai, Managing Director of MSZT<br />

handed over the Gold Certificate to the<br />

following companies:<br />

TIGÁZ Zrt. - The scope of its quality<br />

management system:<br />

universal natural gas service provider<br />

licensee activity, natural gas trade<br />

The certificate was taken over by Mrs.<br />

Mária Harsányiné Kerezsi the company’s<br />

Director of Human Resources, Organization<br />

and Informatics Department.<br />

VEIKI-VNL Electric Large Laboratories<br />

Ltd. - The scope of its quality management<br />

system: development, tests<br />

and product certification of electrical<br />

equipment.<br />

Trans-Global Environmental Ltd.<br />

- The scope of its quality and environmental<br />

management system: transport,<br />

handling, collection and storage<br />

of hazardous and non-hazardous<br />

wastes<br />

The certificate was received by Mrs. Éva<br />

Sprecherné Sági Managing Director.<br />

The nearly 100 guests who attended<br />

the event received information about<br />

the operational practices of management<br />

systems in organizations of different<br />

size, the new certification services,<br />

and the anticipatory changes in standards,<br />

as well as some important modification<br />

to legislation.<br />

Contact<br />

Hungarian Standards Institution<br />

Horváth Mihály tér 1.<br />

HU-1082 Budapest<br />

Hungary<br />

29 30


<strong>Newsletter</strong> No22<br />

DQS UL Group establishes new company<br />

for Food Safety Solutions<br />

By DQS<br />

DQS UL Group has grown by adding<br />

another subsidiary: with DQS<br />

UL CFSI / DQS UL Food Safety Solutions<br />

GmbH, located in Frankfurt am<br />

Main (Germany), the group focusses<br />

on the requirements of safety and<br />

hygiene management. Managing<br />

Director of the new company, which<br />

commenced operations in June<br />

2012, is Dr.-Ing. Sied Sadek.<br />

Interview<br />

What exactly is the range of services<br />

offered by this new member of DQS<br />

UL Group, and who are your target<br />

customers<br />

Our main focus is on consumer goods,<br />

particularly food and feed, textiles, cosmetics,<br />

and other articles of daily use.<br />

At this time, our service portfolio comprises<br />

of more than 40 different<br />

standards and legal requirements, such<br />

as the industry standards FSSC, IFS Standard,<br />

IFS Logistics, IFS Broker, IFS HPC; as<br />

well as BRC IoP and BRC Consumer. We<br />

are also authorized certification body<br />

for the SEDEX (Supplier Ethical Data Exchange)<br />

guidelines. With all of this, we<br />

are able to cover all of the essential requirements<br />

for safety and hygiene management<br />

that manufacturers, logistics<br />

providers, and retailers have to meet<br />

along their chain of supply.<br />

The new company used to be a business<br />

unit within DQS GmbH. What<br />

spoke in favour of spinning off this<br />

unit into an independent company<br />

The “Food Safety” unit of DQS GmbH<br />

was established in the year 2002, and<br />

had already received their first authorizations<br />

for QS and BRC. In the course of<br />

the years, though, this unit had grown<br />

disproportionately, developing into a<br />

compact-sized “one-stop” competence<br />

centre, where customers were provided<br />

with everything from the initial contact<br />

all the way through to the issue of their<br />

certificate. In addition, the boundaries<br />

between product and system certification<br />

are more in flux in our business<br />

sector than most other. It was therefore<br />

only logical to take this step now, especially<br />

in light of an internationally growing<br />

market.<br />

What will change for your customers now<br />

The new company structure will allow<br />

us much more proximity to our<br />

customers, an opportunity that is particularly<br />

close to my heart: I intend to<br />

spend about 80 % of my time in direct<br />

customer contact. We want to use faceto-face<br />

meetings to consistently align<br />

our services with the needs of our customers,<br />

as well as to win new customers.<br />

And being a 100 % subsidiary of<br />

DQS UL Group, we enjoy the backing<br />

of a strong full-service provider. So no<br />

matter which assessment services our<br />

customers need to maintain or improve<br />

their competitive ability - they can be<br />

provided from one source.<br />

Dr.-Ing. Sied Sadek<br />

since 2012 Managing Director DQS UL CFSI / DQS UL<br />

Food Safety Solutions GmbH<br />

2002 – 2012 Director, International Business Development<br />

2002 Manager, Marketing and Sales DQS International<br />

1998 – 2002 Auditor and authorized representative, DQS Iran<br />

31 32


<strong>Newsletter</strong> No22<br />

Goetz Blechschmidt new Managing Director of DQS<br />

GmbH, Germany<br />

By DQS<br />

Mr. Goetz Blechschmidt was announced<br />

the new Managing Director<br />

of DQS GmbH in Germany as of<br />

September 1st, 2012. Until the end<br />

of the year, he will be leading the<br />

company along with Mr. Michael<br />

Drechsel. Starting in January 2013,<br />

Mr. Drechsel will focus completely on<br />

his duties as member of the Management<br />

Board of DQS UL Group and on<br />

his function as <strong>IQNet</strong> President.<br />

Contact:<br />

DQS GmbH<br />

Rainer Lauer<br />

Marketing & Communication<br />

August-Schanz-Straße 21<br />

60433 Frankfurt am Main<br />

Germany<br />

Tel.: +49 (0)69 95427-161<br />

Fax: +49 (0)69 95427-404<br />

Mail: rainer.lauer@dqs.de<br />

Web: www.dqs.de<br />

About DQS-UL Group:<br />

The DQS-UL Group is an independent and competent<br />

management partner for companies of<br />

every size and all business sectors - offers objective<br />

assessments according to about 100 approved<br />

norms and technical or industry-specific<br />

standards. DQS-UL Group, based in Frankfurt am<br />

Main (Germany), focuses completely on assessments<br />

and certifications of management systems<br />

and processes.<br />

DQS-UL auditors - objective and competent<br />

More than 2,300 DQS-UL auditors worldwide<br />

present a wide range of experience and proximity<br />

to their customers. In addition to the DQS-<br />

UL branch knowledge and social competence<br />

the customers respect the auditor´s analytical<br />

abilities and proven practical knowledge of standards<br />

and processes. Customers located worldwide<br />

appreciate our cross-cultural competences.<br />

International presence - global practice<br />

With 48,000 certified locations in more than 100<br />

countries the DQS-UL Group belongs to the top<br />

group of international management certification<br />

bodies. More than 80 offices in more than<br />

60 countries ensure a large scope of assessment<br />

services which guarantees customer proximity<br />

and lasting added value. The DQS-UL Group cooperation<br />

with “The International Certification<br />

Network” <strong>IQNet</strong> enhances the certification of<br />

globally active companies. DQS is established as<br />

a founding member of <strong>IQNet</strong>.<br />

Appreciation in the market<br />

DQS-UL Group ensures the lasting success of<br />

companies by sustained assessments of management<br />

systems and business processes. The services<br />

focus on quality, environmental, industrial, and<br />

safety management. Risk management, information<br />

security and business excellence are gaining<br />

importance at an increasing rate.<br />

33 34

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