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<strong>Newsletter</strong> No22<br />
Certification of Social responsibility management<br />
system according to the specification <strong>IQNet</strong> SR 10<br />
By CQS<br />
Management systems according to<br />
ISO 9001 provide an important contribution<br />
to the development of organizations´<br />
quality management<br />
systems since the 1990s.<br />
ISO 14001 and OHSAS 18001 enable<br />
to implement the principles of<br />
environmental management and<br />
health&safety principles into the<br />
management of organizations.<br />
There are many other standards<br />
which help to implement management<br />
systems in other specific areas.<br />
The fulfilment of these principles in<br />
organizations is verified by the management<br />
systems certification and<br />
surveillance the systems.<br />
The success of any company or organization<br />
is significantly influenced<br />
by its management, employees,<br />
clients and customers, the environment<br />
in which the company operates, and by<br />
many other factors.<br />
Success is largely determined by social<br />
relationships between stakeholders in<br />
the broadest sense of the word, therefore<br />
between the entities that have any<br />
interest in organization’s activities.<br />
Social responsibility is reflected in the<br />
quality of relationships, which are to a<br />
large extent perceived on the level of interpersonal<br />
relationships.<br />
Therein lays a significant difference of<br />
the social responsibility aspects from the<br />
perspectives, according which the management<br />
systems built on the standards<br />
mentioned above are assessed.<br />
Since it is not easy to standardize requirements<br />
for socially responsible<br />
companies, the Standard ISO 26000 -<br />
Guidance on social responsibility was<br />
issued in 2010.<br />
The standard defines the core subjects<br />
and issues that need to be taken into<br />
account when building a socially responsible<br />
company.<br />
The core issues taken into account in<br />
the standards are particularly human<br />
rights, labour practices, the environment,<br />
fair operating practices, consumer<br />
issues and community involvement<br />
and development.<br />
Special attention deserves the part of<br />
the standards with the title Fair operating<br />
practices that covers issues like<br />
Anti-corruption, Responsible political<br />
involvement, Fair competition, Promoting<br />
social responsibility in the value<br />
chain and Respect for property rights.<br />
The current political situation and the<br />
social mood in the Czech Republic show<br />
that citizens of the republic perceive the<br />
aspects more and more sensitively.<br />
The advantage of the ISO 26000 standard<br />
is that it allows building awareness<br />
of social responsibility of the organization<br />
and its public perception systematically,<br />
which is much more effective<br />
than a form of ethic and other codes<br />
that appear to improve the image of<br />
companies and organizations.<br />
The introduction of the social responsibility<br />
management system first of all<br />
means implementation of a program of<br />
measures to ensure socially responsible<br />
behaviour of the organization affecting<br />
its image in natural manner.<br />
The importance of social responsibility<br />
motivates organizations not only to<br />
introduce the social responsibility elements<br />
to their management<br />
systems, but it leads them to<br />
3 4
<strong>Newsletter</strong> No22<br />
have the social responsibility management<br />
systems certified.<br />
For this purpose, the international certification<br />
network <strong>IQNet</strong> has created<br />
specification <strong>IQNet</strong> SR 10 - social responsibility<br />
management system.<br />
Specification defines requirements for<br />
social responsibility management systems<br />
for organizations that are committed<br />
to compliance with the existing<br />
principles and recommendations of<br />
social responsibility, particularly those<br />
specified in the standard ISO 26000.<br />
The advantage of the specification<br />
<strong>IQNet</strong> SR 10 lays in the fact that it uses<br />
renowned Deming´s PDCA cycle and<br />
has a structure compatible with the<br />
structure of ISO 9001, ISO 14001 and<br />
OHSAS 18001 standards.<br />
It also means that the management<br />
system according to the <strong>IQNet</strong> SR 10<br />
can be integrated into systems<br />
based on these standards.<br />
<strong>IQNet</strong> SR 10 awarding ceremony<br />
From left to right: Mrs. Jana OLŠANSKÁ, CQS Executive<br />
director, Mr. Milan SMUTNÝ, Director for<br />
marketing and public relations CAR CLUB Ltd.,<br />
Mr. Vladimir FILIAČ, The president of CQS<br />
Certification organization according to<br />
the specification <strong>IQNet</strong> SR10 therefore<br />
provides an opportunity verify system<br />
management from other important aspects<br />
of the management.<br />
The specifications <strong>IQNet</strong> SR 10 is one of<br />
the concrete results of the cooperation<br />
within the international certification<br />
network <strong>IQNet</strong>, which brings together<br />
36 certification organizations from<br />
around the world.<br />
<strong>IQNet</strong> also provides the social responsibility<br />
management certification system<br />
according to the SA 8000 standard. The<br />
Czech Republic is represented in <strong>IQNet</strong><br />
by the certification body CQS - Association<br />
for the Certification of Quality<br />
Systems, which will celebrate its 20th<br />
– anniversary of successful work in the<br />
area of management systems next year.<br />
<strong>IQNet</strong> is one of the organizations that<br />
search and offer means for improvement<br />
and verification of the quality and<br />
effectiveness of the management<br />
of organizations.<br />
5 6
<strong>Newsletter</strong> No22<br />
CQS awarded the first certificate according<br />
to the specification <strong>IQNet</strong> SR 10<br />
in June 2012. The awarding ceremony<br />
took place in the framework of the Gala<br />
evening TOP 100 Czech companies.<br />
The holder of the certificate is a company<br />
CAR CLUB, Ltd., which offers a<br />
comprehensive program of products<br />
and services for people with physical<br />
disabilities. In terms of its social commitments<br />
the CAR CLUB, Ltd. is from the<br />
point of view of the content and form of<br />
its activities naturally focused on social<br />
responsibility.<br />
Most of the CAR CLUB, Ltd. employees<br />
are physically handicapped people. We<br />
believe that over time the social responsibility<br />
aspects of organizations become<br />
increasingly important and specifications<br />
<strong>IQNet</strong> SR 10 will be used as an effective<br />
means of the management system<br />
certification.<br />
Dr. Vladimir FILIAČ<br />
The president of CQS<br />
7 8
<strong>Newsletter</strong> No22<br />
Inneres Auge Company S.A. – The first organization<br />
certified by <strong>IQNet</strong> for Business Continuity Management<br />
System (BCMS) By SRAC<br />
Business Continuity Management Systems<br />
are providing an understanding of<br />
the business impact of discontinuities.<br />
They allow organization to plan strategic<br />
and tactical actions necessary to resume<br />
operations in the event of a disaster in<br />
the shortest time possible, and with the<br />
lowest costs. Regularly conducted risk<br />
assessments and business impact analyses<br />
allows the organization to have a better<br />
and updated view on the importance<br />
of their own business processes.<br />
BCMS Implementation and certification<br />
offers organizations several advantages:<br />
• providing a framework based on international<br />
best practice for business continuity<br />
management<br />
• improving the proactive organizational<br />
resistance in achieving the<br />
organization goals presented when faced<br />
with interruptions due to major incidents<br />
• protection and enhancement of the organization’s<br />
reputation and brand<br />
• providing a competitive advantage,<br />
opening new markets and new businesses<br />
• demonstrate that the laws and regulations<br />
complied are respected<br />
• guarantee for customers and other<br />
stakeholders that the organization is capable<br />
to provide services and products at the<br />
level agreed even after an interruption<br />
• ensuring the organizational capacity<br />
to manage any interruption of business<br />
processes.<br />
Implementation of a business continuity<br />
management system (BCMS) based on the<br />
principles BS 25999 and more recently ISO<br />
22301, is essential for achieving business<br />
impact analysis (BIA) that help identify<br />
critical activities, of the interdependence<br />
between them and the resources required<br />
to support the continuity of key products<br />
and services.<br />
The SRAC-<strong>IQNet</strong> partnership marks a new<br />
milestone in the Romanian market: the<br />
certification of INNERES AUGE COMPANY<br />
S.A. against the BS 25999 standard. This organization<br />
is the first Romanian company<br />
certified by <strong>IQNet</strong> against this standard.<br />
Inneres Auge Company S.A. is a Romanian<br />
company active in the IT business sector<br />
since March 2010. Their core activities are<br />
focused on three main areas: Web Development,<br />
Game Studio and IT Joint Ventures.<br />
They are a strong group brought together<br />
by these important qualities: Passion,<br />
Dedication and Vision. Their mission is to<br />
become a respectful international provider<br />
of high quality IT services and solutions<br />
through creativity, necessity and effectiveness<br />
of their end-products.<br />
They focus is mainly on people because<br />
they understand that one of the most valuable<br />
asset are the men and women transforming<br />
a concept into a reality. They understand<br />
that behind every unique project<br />
are talented, passionate and hardworking<br />
individuals and this is the reason why they<br />
are getting better each time a new person<br />
joins the team.<br />
Implementation of a business continuity<br />
management system in Inneres Auge<br />
Company S.A. has allowed the organization<br />
to win new business and open new<br />
markets; and they are able to demonstrate<br />
to customers that they can ensure service<br />
delivery at an agreed level in the event of a<br />
major incident.<br />
9 10
<strong>Newsletter</strong> No22<br />
Leading Private Security organization achieves <strong>IQNet</strong> Business<br />
Continuity Management certification through IRAM in Argentina<br />
By Mr Juan Cocci, Country Manager, PROSEGUR ARGENTINA<br />
The business environment today<br />
is dynamic and turbulent, which<br />
increases the likelihood of unforeseen<br />
disruptions on its operations.<br />
In PROSEGUR ARGENTINA we think<br />
that our clients need to be protected<br />
in the best possible way, therefore<br />
we decide on the “prediction” to address<br />
proactively the potential consequences<br />
of the unforeseen events,<br />
by the implementation and certification<br />
of a Business Continuity Management<br />
System (BCMS).<br />
Business Continuity Management implies<br />
the capability to recover or carry<br />
on the company activities in case of disruption,<br />
and sustains an overall program<br />
through trainings, exercises and reviews,<br />
to ensure that the Business<br />
Continuity Plan is kept current<br />
and updated.<br />
PROSEGUR ARGENTINA started two<br />
years ago the implementation of a BCMS<br />
based on the British Standard BS 25999-<br />
2:2007 - Business Continuity Management<br />
Specification.<br />
This project aims to provide the products<br />
and services of Transportation of<br />
Valuables Business with its sufficient<br />
strength to protect critical processes,<br />
and in this way to restore the operations<br />
as soon as possible to an acceptable<br />
level of service, compatible with<br />
the customer’s needs. The scope in this<br />
first stage was focused on the activities<br />
carried out in Cash Management, Logistics<br />
of Valuables, and the Remote<br />
Monitoring Center areas in PLANT<br />
NAZCA. It is important to highlight that<br />
this plant concentrates 43% of the total<br />
business activities in the country.<br />
PROSEGUR ARGENTINA BCMS is based<br />
on four principles, part of its policy:<br />
- Risk Management: Prosegur manages<br />
continuity risks under a BCM System<br />
that provides the required coverage<br />
to successful deal with crisis<br />
scenarios.<br />
- Criticality: Prosegur BCMS guides<br />
and prioritizes all means, actions and<br />
efforts taking into account the criticality<br />
of its business´ processes.<br />
- Continuity: Prosegur believes that<br />
many of its processes are a fundamental<br />
part of its customers operations,<br />
and that ensure continuity is a key for<br />
success. Prosegur BCMS has defined its<br />
objectives in services level depending<br />
on crisis or disaster scenarios.<br />
- Protection of persons: Prosegur<br />
BCMS defines the appropriate actions<br />
for the safeguard of lives and welfare<br />
of employees in case of an incident.<br />
The certification process under the requirements<br />
of BS 25999-2 began with<br />
audit for the Phase 1 plan on July 18th<br />
and 19th 2012, followed for the certification<br />
audit (Phase 2) between August<br />
30th and September 2th of 2012. The<br />
process was conducted by <strong>IQNet</strong>, the International<br />
Certification Network based<br />
in Berne (Switzerland), with the participation<br />
of auditors from IRAM (Argentine<br />
Institute of Standardization and Certification),<br />
as part of it.<br />
On September 5th 2012, <strong>IQNet</strong> delivered<br />
the BCMS BS 25999-2 certification<br />
to PROSEGUR ARGENTINA, with the following<br />
scope:<br />
All services provided in Cash Management,<br />
ATM Management, Logistics<br />
of Valuables and Remote Monitoring<br />
Central on Nazca Plant.<br />
It is to note that by obtaining the BS<br />
25999-2 certification Prosegur is<br />
placed as a worldwide pioneer in<br />
11 12
<strong>Newsletter</strong> No22<br />
the Logistics of Values area with this recognition.<br />
It was essential for the success of this<br />
project the creation of a “teamwork” responsible<br />
for its planning and execution,<br />
conformed by different levels of active<br />
employees from al the mentioned areas,<br />
as well as the Quality Management Area.<br />
success had solid foundations based on<br />
a clear definition of the project´s goals,<br />
allowing the consolidation of current<br />
business processes, and the approval of<br />
the plans implemented in the event of<br />
activity disruption.<br />
Mr Juan Cocci<br />
Country Manager, PROSEGUR ARGENTINA<br />
About PROSEGUR:<br />
co, Paraguay, Peru and Uruguay). In Asia,<br />
Prosegur is present in Singapore and India.<br />
In this last country, through a Joint Venture<br />
with SIS, one of the leading security<br />
groups in Asia.<br />
ISO Standard for Business Continuity<br />
Management<br />
Several courses and workshops were<br />
necessary to train the staff involved, a<br />
team of internal auditors was created<br />
with the active participation of supervisors,<br />
managers and the whole staff for<br />
defining and updating procedures and<br />
continuity plans.<br />
We have no doubt that the impact of<br />
BS 25999-1 Certification, granted by the<br />
biggest and worldwide leader Certification<br />
Network, <strong>IQNet</strong>, was very positive<br />
either to our clients as to the managing<br />
and operational levels in our company.<br />
The improvements implemented<br />
demonstrate that the<br />
Prosegur is one of the leading companies<br />
in the private security in the world and also<br />
a provider of security global services including<br />
all the customer needs in the sector,<br />
assuming the role of the specialist in<br />
analyze, design, plan, operate and maintain<br />
of security services.<br />
Prosegur currently counts with a team of<br />
over 150,000 employees around the world<br />
between Europe (Germany, Spain, France,<br />
Portugal and Romania) and Latin America<br />
(Argentina, Brazil, Chile, Colombia, Mexi-<br />
Following from the pioneering efforts<br />
built upon certifications to BS 25999-<br />
2:2007, an ISO standard ISO 22301 was recently<br />
released. <strong>IQNet</strong> will also be offering<br />
certification to this ISO standard through<br />
its global partner network.<br />
Click here to read the spanish <strong>version</strong><br />
13 14
<strong>Newsletter</strong> No22<br />
DQS eSolutions: Innovation goes online!<br />
Evaluate and develop your management system<br />
By DQS<br />
DQS eSolutions has been started.<br />
The platform, which offers online<br />
self-evaluations and eLearning on<br />
the subject of management systems<br />
and international standards, was developed<br />
by DQS Holding GmbH, the<br />
umbrella organization of the international<br />
DQS UL Group.<br />
DQS eSolutions merges two important<br />
components into one strong foundation:<br />
DQS eAssessment and DQS eLearning.<br />
When it comes to questions on management<br />
systems and the structure and conduct<br />
of audits, users are given important<br />
input and impetus. Sebastian Timmel,<br />
Chief Developer: “DQS eAssessment is a<br />
comfortable, affordable, and easy-to-use<br />
way to evaluate your own management<br />
system. It is ideally suited to internal auditing,<br />
gap analyses, or to prepare<br />
for a certification process.” DQS eAssessment<br />
offers a variety of modules on<br />
popular management systems, as well as<br />
general business subjects. Checklists and<br />
tools for analyses supply a solid appraisal<br />
of the maturity of the entire management<br />
systems or parts thereof. This allows for<br />
easy deduction of the next steps in the<br />
continuous improvement process.<br />
The platform’s eLearning component allows<br />
auditors and other experts to share<br />
their know-how with the users. The system<br />
encourages employees, technical<br />
experts and supervisors to expand their<br />
horizons in regards to management systems,<br />
standards, and audits.<br />
“We are offering DQS eSolutions worldwide<br />
in almost all markets, which is why<br />
we designed it in English from the beginning,“<br />
states Sebastian Timmel. “We continue<br />
to expand our portfolio step-bystep,<br />
both content-wise and by adding<br />
multi-lingual user interfaces”. Subjects<br />
already implemented on DQS eSolutions<br />
include Quality Management according<br />
to ISO 9001, Occupational Health and<br />
Safety (BS OHSAS 18001), Energy Management<br />
(ISO 50001), and Service Excellence<br />
based on the German specification<br />
DIN SPEC 77224.<br />
Sebastian Timmel, 26<br />
Diplom-Wirtschaftsinformatiker (BA)<br />
since 2011 Innovation Manager,<br />
International Business Development<br />
Contact:<br />
DQS GmbH<br />
Rainer Lauer<br />
Marketing & Communication<br />
August-Schanz-Straße 21<br />
60433 Frankfurt am Main<br />
Germany<br />
Tel.: +49 (0)69 95427-161<br />
Fax: +49 (0)69 95427-404<br />
Mail: rainer.lauer@dqs.de<br />
Web: www.dqs.de<br />
15 16
<strong>Newsletter</strong> No22<br />
<strong>IQNet</strong> welcomes a new Member in Greece<br />
By Dr. Argyris Tzamtzis General Director / MIRTEC S.A.<br />
<strong>IQNet</strong> has appointed MIRTEC SA as<br />
a new Member in Greece. MIRTEC SA<br />
is the accredited Certification Body<br />
with the broadest range of accreditation<br />
scope in Greece and the only Hellenic<br />
Certification Body with private<br />
laboratories. The company is active<br />
in Management Systems and Product<br />
Certification, Applied Research<br />
and Technological Development,<br />
in a wide range of business sectors,<br />
materials and products, allowing its<br />
customers to achieve improved Products,<br />
Processes, Performance and<br />
Profitability.<br />
MIRTEC SA is under the supervision<br />
of the Greek Ministry of Development,<br />
with the Greek State as the main shareholder<br />
and acts as the National<br />
Accredited Certification Body.<br />
In January 2012, the company, which<br />
operates since 1985, absorbed two renowned<br />
Greek technological centres,<br />
CERECO & CLOTEFI, thus reinforcing the<br />
national infrastructure and empowering<br />
and improving the offered services.<br />
Later, on the 1st of July 2012 all the certification<br />
activities of ELOT were transferred<br />
to MIRTEC S.A. according to the<br />
national law 4038/2012.<br />
Systems and Product certification<br />
<strong>IQNet</strong>’s new Member, MIRTEC, is an Accredited<br />
Certification Body for Products<br />
and Systems Certification.<br />
Regarding Systems MIRTEC is accredited<br />
according to ΕLΟΤ ΕΝ ISO/IEC 17021 for:<br />
• Pressure Equipment - Transportable<br />
Pressure Equipment, Simple Pressure<br />
Vessels, Gas Appliances<br />
• Marine Equipment - Machinery<br />
Equipment, Construction Products, Lifts,<br />
Toys certification Fire‐Extinguishers Performance<br />
Certification and Fire doors,<br />
Steel Reinforcing bars, Welding Procedure<br />
/ Welders Certification, Cementious<br />
adhesives, OEKO‐TEX® Standard 100 and<br />
1000 for textiles certification.<br />
MIRTEC will soon be accredited for Solar<br />
collectors – SOLAR KEYMARK (CEN)<br />
and Electrical cables – CENELEC, HAR<br />
marking.<br />
<strong>IQNet</strong> considers MIRTEC to be a worthy<br />
partner. The company is well established<br />
in the domestic market and has lately expanded<br />
its certification activities in Cyprus,<br />
Turkey, Romania and China.<br />
As a new partner of <strong>IQNet</strong>, MIRTEC intends<br />
to promote <strong>IQNet</strong> certification<br />
and offer value‐adding services to customers<br />
in Greece as well as to all countries<br />
where MIRTEC provides services.<br />
Dr. Argyris Tzamtzis<br />
General Director / MIRTEC S.A.<br />
17 18
<strong>Newsletter</strong> No22<br />
Expanding <strong>IQNet</strong> Presence in Mexico - SIGE<br />
By Sociedad Internacional de Gestión y Evaluación SIGE, s.c.,<br />
is granted <strong>IQNet</strong> recognition<br />
Sociedad Internacional de Gestión y<br />
Evaluación, SIGE, S.C. (International<br />
Society of Management and Assessment<br />
SIGE, S.C.), has the great pleasure<br />
to announce its origin from a<br />
recently consolidated strategic alliance<br />
between Normalización y Certificación<br />
Electrónica, S.C. (NYCE) and<br />
the Asociación de Normalización y<br />
Certificación, A.C. (Association for<br />
standardization and Certification,<br />
A.C. (ANCE) to jointly offer services<br />
for the certification of Management<br />
Systems. This merger sums the talents<br />
and skills of both Certification<br />
Bodies; combining them into a larger<br />
player and <strong>IQNet</strong> partner in the<br />
Mexican market.<br />
The new organization is named Sociedad<br />
Internacional de Gestión y Evaluación,<br />
SIGE, S.C. On 06 March 2012, The<br />
Entidad Mexicana de Acreditación (The<br />
Mexican Accreditation Entity (EMA)<br />
granted SIGE the 85/12 accreditation<br />
as management systems Certification<br />
Body, thus crystallizing the merger that<br />
began more than two years ago.<br />
The accreditation of SIGE covers 15 sectors<br />
of economic activity (NACE CODE);<br />
an excellent result of the sum of talents<br />
between NYCE and ANCE. In this way,<br />
SIGE joins brilliantly to the national effort<br />
of conformity assessment and accredited<br />
certification of management systems<br />
with the firm aim at becoming the certification<br />
body number one in México to<br />
promote the theme of quality in organizations<br />
of products and services.<br />
<strong>IQNet</strong> has accepted ANCE-SIGE as one<br />
partner to continue the valuable collaboration<br />
ANCE and <strong>IQNet</strong> have had over<br />
the past 5 years. With this recognition<br />
SIGE hopes to contribute to strengthen<br />
the presence of <strong>IQNet</strong> in all the Mexican<br />
territory by making customers aware of<br />
the importance of belonging to the largest<br />
and most prestigious network of certification<br />
agencies worldwide.<br />
As befits an organization that was born<br />
of strong parentage, SIGE bases its success<br />
on its:<br />
Mission:<br />
To be a Certification Body committed<br />
to the development of its users, seeking<br />
greater participation in the market,<br />
working with transparency, efficiency<br />
and honesty in the services offered and<br />
consolidating the brand SIGE.<br />
Vision:<br />
To be recognized as the leading body<br />
of the conformity assessment in Mexico,<br />
operating ethically and profitable. All<br />
the above based on the<br />
Values of SIGE:<br />
Respect, recognition, impartiality, efficiency,<br />
ethics and human development.<br />
SIGE has started their operation attending<br />
included organizations within the<br />
accredited sectors, home...<br />
included within the accredited sectors<br />
that initially are:<br />
• 09 printing companies.<br />
• 12 Chemicals, chemical products and<br />
fibres.<br />
• 17 Basic metals and fabricated metal<br />
products.<br />
• 18 Machinery and equipment.<br />
• 29 Trade at the wholesale and retail;<br />
repair of motor vehicles, motorcycles<br />
and personal and household goods.<br />
• 31 Transport, storage and communication.<br />
• 34 Engineering services.<br />
• 35. Other services.<br />
• 36. Public administration.<br />
• 37. Education.<br />
SIGE is now operating within the<br />
accredited sectors, starting with<br />
19 20
<strong>Newsletter</strong> No22<br />
the transfer of certifications from both<br />
NYCE and ANCE,. It is worth mentioning,<br />
in particular, that this achievement<br />
was made possible by a dedicated and<br />
competent staff team that is part of of<br />
the Sociedad Internacional de Gestión y<br />
Evaluación SIGE, S.C.<br />
With this union SIGE hopes to contribute<br />
to strengthen the presence of <strong>IQNet</strong><br />
in all the Mexican territory by make our<br />
users aware of the importance of belonging<br />
to the largest and most prestigious<br />
network of certification worldwide<br />
agencies<br />
Gabriel Carreto<br />
Oralia Perez<br />
Pedro Cano<br />
21 22
<strong>Newsletter</strong> No22<br />
ISO CASCO Plenary in Colombia<br />
By ICONTEC International, <strong>IQNet</strong> Partner from Colombia<br />
From October 10 to 12, 2012, the XXI<br />
Plenary meeting of ISO CASCO International<br />
Technical Committee was<br />
held in Bogotá, being this the first<br />
city outside Europe where this meeting<br />
is held.<br />
CASCO is the ISO International Committee<br />
that jointly works standardization<br />
and conformity assessment activities.<br />
Besides, it is responsible for<br />
the preparation of standards such as<br />
ISO-IEC 17020, ISO-IEC 17021, ISO-IEC<br />
17024, ISO-IEC 17025, ISO-IEC 17049,<br />
ISO-IEC 17065 and future ISO-IEC 1767<br />
standard.<br />
The scope of this committee is to develop<br />
standards related to conformity<br />
assessment activities such as<br />
testing, inspection and certification, in<br />
order to ensure that products, processes,<br />
services, people, systems, and organizations<br />
fulfill the requirements specified<br />
in each international standard.<br />
Previous to the plenary, an “Open day”<br />
was held, where the Working Groups in<br />
ISO CASCO Committee presented the<br />
advances made during the year in relation<br />
to standards published and under<br />
development, among them: ISO/IEC<br />
17024, Conformity assessment -- General<br />
requirements for bodies operating<br />
certification of persons; ISO/IEC 17020<br />
Conformity assessment -- Requirements<br />
for the operation of various types of<br />
bodies performing inspection; and ISO/<br />
IEC 17065 Conformity assessment -- Requirements<br />
for bodies certifying products,<br />
processes and services.<br />
Among the standards under development<br />
are the standards concerning to<br />
terminology related to persons´ competence,<br />
principles and guidelines for determining<br />
audit times for management<br />
systems, and competence requirements<br />
for the certification of quality management<br />
systems.<br />
The opening ceremony was in charge<br />
of Ms. María Zulema Vélez, ICONTEC Executive<br />
Director. She highlighted the<br />
significance of this event addressed to<br />
develop standards which will provide<br />
the accreditation criteria to be used by<br />
certifying bodies.<br />
Also, she emphasized on the importance<br />
that Colombia had been chosen<br />
as the event venue, because it allows a<br />
higher participation of Caribbean area,<br />
Central and South America.<br />
In turn, Mr. Rob Steele, ISO and ISO<br />
CASCO Secretary-General, mentioned<br />
specially the hard work carried out by<br />
ICONTEC for this event. He also called<br />
on the 150 international experts who<br />
were attending the Plenary, to permanently<br />
use the information technologies,<br />
and above all, to take advantage<br />
of the opportunity created by communication<br />
through social networks for<br />
being able to disseminate their messages<br />
to the public.<br />
During the plenary, each Working<br />
Group and liaison group presented<br />
their reports on the work made. Additionally,<br />
there were three special<br />
guests who shared their experiences<br />
in the field of conformity assessment:<br />
Victoria Ivanova, representative of the<br />
World Anti-Doping agency (WADA) Accreditation<br />
Laboratory; Mario Wittner,<br />
who has broad experience on conformity<br />
assessment, and Marsha Cheddi,<br />
representative of United Nations<br />
Framework Convention on Climate<br />
Change (UNFCCC), the United Nations<br />
Scheme for sustainable development<br />
mechanisms.<br />
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<strong>Newsletter</strong> No22<br />
In the framework of this event, and<br />
some days before the Plenary, other<br />
technical activities promoted by ICON-<br />
TEC were carried out, among them a<br />
three-day workshop on ISO/IEC 17024,<br />
and two international Forums open to<br />
the public, one about ISO/IEC 17020 for<br />
Inspection Services and another about<br />
ISO 17025, addressed to laboratories.<br />
Contact<br />
Tel.: (571) 607 88 88 Ext.: 1345 -1340<br />
Línea de atención al cliente: 01 8000 94<br />
9000<br />
Carrera 37 N.° 52 - 95<br />
Bogotá - Colombia<br />
www.icontec.org<br />
ONAC, the National Metrology Institute,<br />
Indumil and Peter Unger, Chair of<br />
International Laboratory Accreditation<br />
Cooperation (ILAC) for the 2010-2012<br />
term, participated in the latter.<br />
It is important to emphasize that although<br />
this is a technical topic, and it is<br />
addressed to organizations which carry<br />
out conformity assessment activities, it<br />
is of upmost importance for consumers,<br />
since the final goal is to build confidence<br />
in processes, products and services.<br />
25 26
<strong>Newsletter</strong> No22<br />
MSZT Customer Day<br />
By MSZT<br />
On 4th October, 2012, continuing<br />
the success of previous years, <strong>IQNet</strong>’s<br />
Hungarian Partner the Hungarian<br />
Standards Institution (MSZT) held its<br />
Customer Day. The event was held in<br />
the headquarters of MSZT in Budapest.<br />
For this event, both the representatives<br />
of MSZT’s certified partners and stakeholders<br />
in standardization were invited.<br />
The aim of the conference was strengthening<br />
the relationship between the different<br />
partners and providing information<br />
about the new services offered by MSZT.<br />
The subjects of Customer Day covered<br />
several areas. After the opening and<br />
welcome speech by Mr. György Pónyai,<br />
Managing Director of MSZT, the following<br />
presentations were given:<br />
The role of certified quality management<br />
system in activities of Professional<br />
Disaster Management Organisations<br />
(Dr. Tímea Gyurka /Mrs./ Fire-fighter<br />
Lieutenant Colonel, Quality Manager,<br />
National Directorate General for Disaster<br />
Management, Ministry of the Interior)<br />
Operation of the triple integrated<br />
management systems at TIGÁZ Group<br />
on the basis of legal compliance<br />
(Mrs. Mária Harsányiné Kerezsi Director<br />
of Human Resources, Organization and<br />
Informatics Department, TIGÁZ Zrt.)<br />
Verification of Cosmetics – Good Manufacturing<br />
Practices (GMP) according<br />
to MSZ EN ISO 22716:2008 and information<br />
on changes in standards<br />
(Mrs. Lívia Szalai Head of MSZT Secretariat<br />
for Certification)<br />
The new Data Protection Act - requirements<br />
of processing of personal data<br />
(Dr. Zsolt Horváth /Mr./ Managing Director,<br />
INFOBIZ Kft.)<br />
The importance of Information Security<br />
issues at MVMI Informatika Zrt.<br />
(Mr. György Nemes IT Security and<br />
Quality Manager, MVMI Informatika Zrt.)<br />
Overview and practical use of the<br />
new food labelling regulation (No.<br />
1169/2011/EU) and material safety<br />
data sheet regulation (No. 82/2012<br />
Ministry of Rural Development)<br />
(Mrs. Katalin Ősz Food Law Project Manager,<br />
FOOD & AGRO CONSULTING Kft.)<br />
Between the presentations Gold Certificates<br />
were handed over.<br />
Since 2008, MSZT has recognized its<br />
certified partners’ commitments to<br />
management systems by issuing an<br />
award called Gold Certificates. This certificate<br />
can be provided to those companies<br />
whose management system is<br />
operated as well as developed effectively<br />
and excellently moreover their<br />
certificate is continuously maintained<br />
by MSZT for more than 12 years.<br />
Previously honoured partners:<br />
• TVT Vagyonvédelmi ZRt.<br />
• DUNASTYR Polisztirolgyártó Zrt.<br />
• Hisztopatológia Kft. Hisztopatológiai<br />
Laboratórium<br />
• COLUMBIAN Tiszai Koromgyártó Kft.<br />
• FRAMOCHEM Francia-Magyar Finomkémiai<br />
Kft.<br />
• MERIAN Foods Élelmiszeripari Kft.<br />
• Magyar Villamos Művek Zrt.<br />
• Pápai Hús 1913 Kft.<br />
• POLAR STÚDIÓ Kft. Elektromos<br />
Fővállalkozás<br />
• PROLAN Elektronikai Gyár Kft.<br />
• Siemens Zrt.<br />
• Szegedi Finomöntöde Kft.<br />
• Vasép Vasipari Kft.<br />
• INFOPLAN Mérnökiroda Kft.<br />
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<strong>Newsletter</strong> No22<br />
• Modinvest Kft.<br />
• DBM Banktechnika Kft.<br />
• Schneider-Electric Hungária Villamossági<br />
Zrt.<br />
• MTA KFKI Atomenergia Kutatóintézet<br />
• Fabricom Electrical PVV Kft.<br />
• Zábrák Környezetvédelmi és Szolgáltató<br />
Kft.<br />
At the conclusion, MSZT’s Managing<br />
Director summarized the main points of<br />
presentations, thanked the preparation<br />
and work of performers and the participation.<br />
Taking into consideration the<br />
great interest of our partners the Customer<br />
Day will be held next year again.<br />
During the Customer Day Mr. György<br />
Pónyai, Managing Director of MSZT<br />
handed over the Gold Certificate to the<br />
following companies:<br />
TIGÁZ Zrt. - The scope of its quality<br />
management system:<br />
universal natural gas service provider<br />
licensee activity, natural gas trade<br />
The certificate was taken over by Mrs.<br />
Mária Harsányiné Kerezsi the company’s<br />
Director of Human Resources, Organization<br />
and Informatics Department.<br />
VEIKI-VNL Electric Large Laboratories<br />
Ltd. - The scope of its quality management<br />
system: development, tests<br />
and product certification of electrical<br />
equipment.<br />
Trans-Global Environmental Ltd.<br />
- The scope of its quality and environmental<br />
management system: transport,<br />
handling, collection and storage<br />
of hazardous and non-hazardous<br />
wastes<br />
The certificate was received by Mrs. Éva<br />
Sprecherné Sági Managing Director.<br />
The nearly 100 guests who attended<br />
the event received information about<br />
the operational practices of management<br />
systems in organizations of different<br />
size, the new certification services,<br />
and the anticipatory changes in standards,<br />
as well as some important modification<br />
to legislation.<br />
Contact<br />
Hungarian Standards Institution<br />
Horváth Mihály tér 1.<br />
HU-1082 Budapest<br />
Hungary<br />
29 30
<strong>Newsletter</strong> No22<br />
DQS UL Group establishes new company<br />
for Food Safety Solutions<br />
By DQS<br />
DQS UL Group has grown by adding<br />
another subsidiary: with DQS<br />
UL CFSI / DQS UL Food Safety Solutions<br />
GmbH, located in Frankfurt am<br />
Main (Germany), the group focusses<br />
on the requirements of safety and<br />
hygiene management. Managing<br />
Director of the new company, which<br />
commenced operations in June<br />
2012, is Dr.-Ing. Sied Sadek.<br />
Interview<br />
What exactly is the range of services<br />
offered by this new member of DQS<br />
UL Group, and who are your target<br />
customers<br />
Our main focus is on consumer goods,<br />
particularly food and feed, textiles, cosmetics,<br />
and other articles of daily use.<br />
At this time, our service portfolio comprises<br />
of more than 40 different<br />
standards and legal requirements, such<br />
as the industry standards FSSC, IFS Standard,<br />
IFS Logistics, IFS Broker, IFS HPC; as<br />
well as BRC IoP and BRC Consumer. We<br />
are also authorized certification body<br />
for the SEDEX (Supplier Ethical Data Exchange)<br />
guidelines. With all of this, we<br />
are able to cover all of the essential requirements<br />
for safety and hygiene management<br />
that manufacturers, logistics<br />
providers, and retailers have to meet<br />
along their chain of supply.<br />
The new company used to be a business<br />
unit within DQS GmbH. What<br />
spoke in favour of spinning off this<br />
unit into an independent company<br />
The “Food Safety” unit of DQS GmbH<br />
was established in the year 2002, and<br />
had already received their first authorizations<br />
for QS and BRC. In the course of<br />
the years, though, this unit had grown<br />
disproportionately, developing into a<br />
compact-sized “one-stop” competence<br />
centre, where customers were provided<br />
with everything from the initial contact<br />
all the way through to the issue of their<br />
certificate. In addition, the boundaries<br />
between product and system certification<br />
are more in flux in our business<br />
sector than most other. It was therefore<br />
only logical to take this step now, especially<br />
in light of an internationally growing<br />
market.<br />
What will change for your customers now<br />
The new company structure will allow<br />
us much more proximity to our<br />
customers, an opportunity that is particularly<br />
close to my heart: I intend to<br />
spend about 80 % of my time in direct<br />
customer contact. We want to use faceto-face<br />
meetings to consistently align<br />
our services with the needs of our customers,<br />
as well as to win new customers.<br />
And being a 100 % subsidiary of<br />
DQS UL Group, we enjoy the backing<br />
of a strong full-service provider. So no<br />
matter which assessment services our<br />
customers need to maintain or improve<br />
their competitive ability - they can be<br />
provided from one source.<br />
Dr.-Ing. Sied Sadek<br />
since 2012 Managing Director DQS UL CFSI / DQS UL<br />
Food Safety Solutions GmbH<br />
2002 – 2012 Director, International Business Development<br />
2002 Manager, Marketing and Sales DQS International<br />
1998 – 2002 Auditor and authorized representative, DQS Iran<br />
31 32
<strong>Newsletter</strong> No22<br />
Goetz Blechschmidt new Managing Director of DQS<br />
GmbH, Germany<br />
By DQS<br />
Mr. Goetz Blechschmidt was announced<br />
the new Managing Director<br />
of DQS GmbH in Germany as of<br />
September 1st, 2012. Until the end<br />
of the year, he will be leading the<br />
company along with Mr. Michael<br />
Drechsel. Starting in January 2013,<br />
Mr. Drechsel will focus completely on<br />
his duties as member of the Management<br />
Board of DQS UL Group and on<br />
his function as <strong>IQNet</strong> President.<br />
Contact:<br />
DQS GmbH<br />
Rainer Lauer<br />
Marketing & Communication<br />
August-Schanz-Straße 21<br />
60433 Frankfurt am Main<br />
Germany<br />
Tel.: +49 (0)69 95427-161<br />
Fax: +49 (0)69 95427-404<br />
Mail: rainer.lauer@dqs.de<br />
Web: www.dqs.de<br />
About DQS-UL Group:<br />
The DQS-UL Group is an independent and competent<br />
management partner for companies of<br />
every size and all business sectors - offers objective<br />
assessments according to about 100 approved<br />
norms and technical or industry-specific<br />
standards. DQS-UL Group, based in Frankfurt am<br />
Main (Germany), focuses completely on assessments<br />
and certifications of management systems<br />
and processes.<br />
DQS-UL auditors - objective and competent<br />
More than 2,300 DQS-UL auditors worldwide<br />
present a wide range of experience and proximity<br />
to their customers. In addition to the DQS-<br />
UL branch knowledge and social competence<br />
the customers respect the auditor´s analytical<br />
abilities and proven practical knowledge of standards<br />
and processes. Customers located worldwide<br />
appreciate our cross-cultural competences.<br />
International presence - global practice<br />
With 48,000 certified locations in more than 100<br />
countries the DQS-UL Group belongs to the top<br />
group of international management certification<br />
bodies. More than 80 offices in more than<br />
60 countries ensure a large scope of assessment<br />
services which guarantees customer proximity<br />
and lasting added value. The DQS-UL Group cooperation<br />
with “The International Certification<br />
Network” <strong>IQNet</strong> enhances the certification of<br />
globally active companies. DQS is established as<br />
a founding member of <strong>IQNet</strong>.<br />
Appreciation in the market<br />
DQS-UL Group ensures the lasting success of<br />
companies by sustained assessments of management<br />
systems and business processes. The services<br />
focus on quality, environmental, industrial, and<br />
safety management. Risk management, information<br />
security and business excellence are gaining<br />
importance at an increasing rate.<br />
33 34