Metropolitan Police Service Case Study - Eurim

Metropolitan Police Service
Case Study
Feedback from officers
• 73.1% officers surveyed believed that the PDA helped to improve their personal operational
performance.
“I can do checks quicker and easier and therefore perform a more thorough investigation at
the time.”
“I love the 5090 (Stop and Search) aspect as this saves significant time in duplicating from
pocket book to 5090 and then to the stops database.”
“Its ease of use and time saving encourages you to be more proactive and productive.”
• 21% have said PDAs have helped to improve their confidence.
“It helps me to check information in written form and saves me double checking information
given over the radio. It helps increase my confidence because it looks very professional, I
know that I have the empowerment to find the information I need in the order I need it and not
have to recall given info over the radio. It’s great!”
“Being able to access information quicker allows officers to be dynamic and more
professional on the streets.”
Time savings
By modeling each process before and after the deployment of the devices, MPS analyses
estimate that with some applications, such as Stop and Search and PNC name checks, it can
save up to five minutes of an officer’s time per transaction.
Summary - delivering more for less
By ensuring the Operational PDAs are deployed to the officers that will benefit the most, the MPS
is ensuring these devices deliver more for less. The rollout of these devices improves the service
we provide to the public and is directly supportive of the confidence for our communities and
safety for the public aspect of the MPS policing priorities.
The devices reduce the need for officers to go back to the station to re-key information, speeding
up enquiry times and forms processing, reducing paperwork and helping to improve the quality of
information to aid on the spot decision-making. In addition to this, PDAs also benefit members of
the public who are helping us with our enquiries, as direct access to key information allows
enquiries to be completed at a faster pace, helping to minimise disruption to the individual.
With the potential to save up to five minutes of an officer’s time per transaction and with
thousands of these types of transactions conducted every week, it means officers can dedicate
more of their time patrolling the streets and keeping the city safe for Londoners and visitors.