Winter 2015 TLJ

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• Set up the authentication process • Customize the service • Design the default presentation of the search box • Refine search and retrieval options • Test usability • Enhance the service by integrating with other services such as Blackboard, LibGuides, RefWorks and Zotero • Provide instruction and documentation of the service Evaluating a Discovery Service • Work with the selected vendor and key project stakeholders to identify and troubleshoot the efficiency of the new system • Recognize how your new discovery system covers resources and indexes them, what you can learn from usage statistics and relevancy rankings and how your selected vendor interacts with you on an on-going basis • Understand the contractual agreements and the type of support you should receive • Measure resource usage against what the vendor advertises • Utilizing usage statistics, determine which library resources are being found and which are not • Determine how your discovery vendor determines relevance • Determine how you will test to evaluate the discovery service • Be aware of new developments or enhancements to your system Appendix A: Major Vendors for Discovery Services • BiblioCommons • Blacklight • EBSCO Discovery Services • Ex Libris Primo • Innovative Encore • OCLC WorldCat Discovery • ProQuest Summon Service • VuFind Appendix B: What to Look for in a Discovery Service Appendix C: Evaluating Your Discovery Service (included at right) Appendix D: Bibliography Appendix C: Evaluating Your Discovery Service Checklist • Evaluate decisions made during the implementation process. • Utilize patron feedback to inform and ameliorate future workflows. • Analyze the goals of implementing a discovery service. Were they achieved • Vendor Company: • Understand the contractual agreements between you and the vendor. • Understand the type of support you will receive from the vendor as part of your agreement; evaluate that experience. Focus on: * Company stability * Quality of their staff * Your experience during support interactions (outside the implementation process) * Quality of help they make available * The process through which they handle conflict * How they handle system updates and technical support • Resource Coverage and Indexing: • Measure resource usage against what the vendor advertises • Work alongside your vendor to understand what items are discoverable • Perform searches that cover full text, subject headings, and abstracts • Review search default settings for your institution • Usage Statistics: • Through this data, which portion of library resources are your patrons finding through the discovery service • What types of information are they accessing through other resources The authors encourage readers to send feedback to discovery@amigos.org. Arta Kabashi, Christine Peterson, and Tim Prather are all with Amigos Library Services. • Relevance Rankings: • Understand which resources are rising to the top of their search results for given searches • Run searches to discover if the vendor’s own data will appear at the top of the search results first or a combination of sources • Testing: • Identify the resources and tools through which you will gather testing data • Build your network of resources, e.g., other colleagues who are using the same system, and solicit their advice when building test scenarios • Maintain a working relationship with your subscription vendor and utilize their help in connecting you to other sources in your region • Build your own scenarios based on patron feedback • Build survey forms that display after patron search sessions • Follow-up with patrons via telephone or face-to-face interviews to capture the user experience • Rely on focus group feedback to determine enhancements to the services • Trends: • Be aware of new developments or enhancements to your system. • Collect information from the vendor, e.g., technical information, case studies from other institutions with the same patron demographic • Attend seminars, conferences or other on-going focus group meetings • Participate in focus groups that seek to improve your system’s operation 12 Texas Library Journal • <strong>Winter</strong> 2014
MEET OUR AUTHORS AND ILLUSTRATORS TLA <strong>2015</strong>, AUSTIN, TX | Disney•Hyperion Booth #1454 WEDNESDAY, April 15 CINDA WILLIAMS CHIMA 11:30 a.m.–12:30 p.m. The Sorcerer Heir THURSDAY, April 16 CHANDLER BAKER 1:00 p.m.–2:00 p.m. Alive Sneak Peek POLLY HOLYOKE 3:00 p.m.–4:00 p.m. The Neptune Project LAURIE FARIA STOLARZ 11:30 a.m.–12:30 p.m. Welcome to the Dark House ALEXANDRA BRACKEN 12:00 p.m.–1:00 p.m. In the Afterlight NEAL SHUSTERMAN 12:30 p.m.–1:30 p.m. Edison’s Alley JOHN ROCCO 2:00 p.m.–3:00 p.m. Blizzard STAR WARS: IN A GALAXY, FAR, FAR AWAY (and a book near you)! Featuring: Alexandra Bracken, Adam Gidwitz, and Tom Angleberger Panel 2:00 p.m.–2:50 p.m. Signing 3:00 p.m.–4:00 p.m. BOOTH #1454
Page 2 and 3: a loss beyond words. Your school li
Page 4 and 5: President’s Perspective imagine
Page 6 and 7: Editorial A very true and common sc
Page 8 and 9: THE IMPORTANCE OF SCHOOL LIBRARIES
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Page 12: AN EXECUTIVE SUMMARY OF “Discover
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Doller, Trish 53 Dorsey, Zack 43 Do
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Rindell, Suzanne 56, 58 Rippy, Meli
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Inclusion of this form is required
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2 PRECONFERENCES • TUESDAY, APRIL
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SECTION II - MEMBERSHIP CATEGORY In
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