Enterprise Support - Service Strategies

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Superior Self-service is Now a Crucial Customer service is one of the few differentiators that a company possesses. Well-executed superior self-service is now a crucial strategic component of the overall customercentric business strategy. To derive maximum value from self-service, companies must optimize the value of their customer interactions and not focus solely on self-service as a cost-saving mechanism.
Web Self-<strong>Service</strong> Interactions Are Increasing
Page 1 and 2: Perspectives on the Global Service
Page 3 and 4: Agenda • Global Challenges for Se
Page 5: Trends in Offshore Outsourcing What
Page 8 and 9: Offshore Outsourcing • Offshoring
Page 10 and 11: Offshore Outsourcing • India has
Page 12 and 13: Status of Offshore Outsourcing Succ
Page 14 and 15: Mergers & Acquisitions Service orga
Page 16 and 17: Organizational Change - ongoing tre
Page 18 and 19: Enterprise Support Premium Support
Page 20 and 21: Market Background • Vendors are S
Page 22 and 23: Enterprise Support Model Relationsh
Page 24 and 25: “720 Degree View” SOWs, Arch Do
Page 26 and 27: Long-term Plan Unified Services & S
Page 28 and 29: Self Services eServices
Page 32 and 33: Self-Service is a Key Part of Custo
Page 34 and 35: Phases of Self Service 1. One-way
Page 36 and 37: High Level eService Criteria Seven
Page 38 and 39: Recommendations • Use the service
Page 40 and 41: What’s the Program All About •
Page 42 and 43: Service Capability & Performance (S
Page 44 and 45: Globally Accepted Standard HALLIBUR

Enterprise Support - Service Strategies

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