Pay Card Frequently Asked Questions

AND
Pay Card
Frequently Asked Questions
Q: Why are we being offered a Paycard?
A: Cinemark did an analysis of the different pay card options and found that a branded MasterCard
card would benefit our employees. Here are the key components of the Comdata MasterCard
Paycard:
� Full cash-out option at a participating MasterCard-affiliated banks (more than 25,000 locations
and free if first transaction of the pay period)
� Point-of-sale signature-based credit transactions – signing your name on the receipt with every
transaction is ALWAYS FREE
� Includes internet purchase because of the MasterCard logo and CVC number on the back of
the card
� You can pay your bills online with a 16-digit card number (rent, electric, water, cable, etc.)
Q: How do I sign up for this Comdata MasterCard?
A: For Cinemark Employees that want this card as their new method of pay:
� Complete a Comdata Consent Form
� Manager will issue you a Comdata instant issue pay card
� A personalized card will be mailed to your home address.
Q: How do I get my money off the Comdata MasterCard?
A: There are several withdrawal options:
� Full cash out of net pay at a MasterCard affiliated bank; refer to the User Guide in you Welcome Kit
� Credit Transaction – At a point-of-sale machine you can select “Credit” and sign your receipt. This
transaction is ALWAYS FREE even after your first FREE transaction (best way to use you NEW
Comdata MasterCard Paycard).
� Point-of-Sale Transaction – Use your card at locations including CVS, Kroger, Wal-Mart, Target,
Walgreen’s, and any grocery store, drug store or gas station equipped with a PIN pad; select
“Debit”, enter you PIN number and process your transaction. Fees may apply.
� ATM – To get cash, select “Checking”; two surcharge-free ATM networks include Allpoint ATMs
and Regions Bank ATMs. Fees may apply.
Q: Will it cost me anything to use the Paycard?
A: Your first transaction each payday is FREE of Comdata fees. After your first free transaction,
Comdata fees may apply depending on the transaction type. Refer to the fees listed at the end of
this FAQ sheet.
Q: How do I activate my pay card and register a PIN?
A: Once you receive your new MasterCard pay card at your home address, you will call Comdata
Cardholder Services Interactive Voice Response (IVR) at 1-888-265-8228 from a touch-tone
phone and follow the instructions. Listen to the menu options and dial in requested information.

Paycard FAQ
Detailed instructions are included in the Welcome Kit you receive. Your activation code will be the
last 4 digits of your Social Security number.
Q: What is a PIN number?
A: You will need to create a personal 4-digit PIN number that you will remember. This 4-digit PIN
number will be used anytime you use your MasterCard pay card for a debit or ATM transaction.
Q: What is an Access Code and why do I need one?
A: An Access Code is a personal 5-digit number that you will be asked to create when activating your
new card. This Access Code is needed when using the Comdata IVR system. You must enter this
code in order to check your balance or use any of the functions on the IVR system (the Access
Codes is different than your PIN).
Q: How can I access all of my funds in cash each payday?
A: With your new Comdata MasterCard Paycard you will be able to do full cash out of your net pay at
a participating MasterCard affiliated bank. To locate a MasterCard bank, go to
www.cardholder.comdata.com or you may call Cardholder Services at 1-888-265-8228. There is
no fee if you make this your first transaction after payday.
Q: What is Maestro?
A: Maestro is an electronic PIN-based debit network that accepts approved debit cards, such as your
pay card, at the cash register. Food, gas, general merchandise and clothing can all be purchased
using the Paycard at Maestro locations, including such national outlets as CVS, Walgreens,
Kroger, Wal-Mart, Target, and any grocery, drug store and gas station that is equipped with a PIN
pad at their register. Please refer to your User Guide for detailed instructions.
Q: If I make a purchase at a point-of-sale location (Maestro), can I receive cash back?
A: Yes. If you make a purchase using your pay card at a point-of-Sale location, you can get cash
back. You must select “Debit” as your transaction type, enter your PIN number and request the
amount of cash back. Keep in mind that all retailers will have a cash back limit. Please make sure
you are aware of their cash back limit by asking the cashier. Refer to Comdata Consent Form for
fee list.
Q: What are the surcharge-free ATM networks, Allpoint and Regions Bank?
A: Comdata has partnered with Allpoint Network and Regions Bank to provide surcharge-free ATM
locations. To locate an Allpoint ATM, go to www.allpointnetwork.com. To locate a Regions Bank
ATM, go to www.regionsbank.com. If you are not using an ATM within these networks, you may
incur additional fees. A surcharge is a fee that an ATM owner charges to use their machine.
Q: Can I use my pay card at any ATM?
A: Yes, however, you will incur additional fees when using ATMs outside of the Allpoint Network or
Regions Bank network of ATMs. The Comdata ATM fee will still apply after your first free
transaction each pay period.
Q: How do I know what my pay card balance is?
A: You should always use Comdata’s FREE Interactive Voice Response (IVR) at 1-888-265-8228 to
check your balance. Alternatively, you can access your pay card information online – refer to the
User Guide you received in your Welcome Kit. If you choose to use an ATM to check your balance,
the Comdata ATM fee will be charged. If this is your first transaction it will count as your FREE
transaction and if you then make a withdrawal, that transaction will incur a fee.
02/28/2011

Q: What is a decline fee?
A: A decline fee will be assessed when your balance is not enough to cover the ATM or purchase
transaction amount; when in doubt, use Comdata’s FREE Interactive Voice Response (IVR) at 1-
888-265-8228 to check your balance prior to conducting the transaction.
Q: What should I do if I lose my new Comdata Paycard?
A: Contact your manager immediately. They will be able to issue you a new card right away (instant
issue card) that will be embossed with the company name, Cinemark. If you chose to have a
personalized MasterCard with your name embossed, you will need to contact Comdata’s
Cardholder Services department at 888-265-8828. There is a $5.00 fee from Comdata for this
type of card, and the fee will be deducted from your balance immediately upon ordering. Make
sure your balance is enough to cover this fee. This process also takes up to seven business days
to receive your personalized card at your home address.
Q: What information is required when I call Comdata’s Cardholder Service at 1-888-265-8228?
A: You will need to provide your name, card number, activation code (last 4-digits of your social
security number), access code and your company name (Cinemark).
Q: What should I do if I “deactivate” my pay card?
A: If you make multiple attempts using an incorrect PIN or Access Code, the pay card will “deactivate”
or have a “blocked status” as a security measure. If this happens, you must call Comdata
Cardholder Services to reactivate your card. After your pay card is reactivated, your PIN will
remain the same.
Q: What should I do if I forget my PIN number?
A: Contact Comdata Cardholder Services at 1-888-265-8228 to reset your PIN. After the Operator
has reset your PIN, you will need to activate the new PIN number by following the steps in the IVR.
Refer to your Welcome Kit for complete instructions. Comdata does not store PIN numbers for
security reasons; they can only reset your PIN. They will not be able to tell you what your PIN
number was.
Q: Can I use this card to buy gas, rent a car or stay in a hotel?
A: Yes. Keep in mind that purchasing gas needs to be done inside and not at the pump. Gas
stations usually place a pre-authorized amount on your card until the purchase posts. The preauthorized
amounts will take away from your available balance (merchants can hold up to seven
business days). The same applies to hotels and rental cars.
Paycard FAQ
02/28/2011

Paycard FAQ
COMDATA CARD CONSENT FORM
The following fees will be deducted from your Comdata Card balance for each transaction after
your first free transaction each payday:
Fee Type (US) Amount Fee Type (International) Amount
POS Purchase U.S Fee (Credit
Transaction) Use as “Credit” Always
sign your name to your receipt –
FREE transactions!!!
POS Decline U.S. Fee
(Credit Transaction)
POS Purchase U.S. Fee
(PIN Transactions)
POS Decline U.S. Fee
(PIN Transaction)
FREE POS Purchase International Fee (Credit
Transaction) Use as “Credit; Always sign
your name to your receipt – FREE
transactions!!!
$0.00 POS Decline International Fee
(Credit Transaction)
$0.50 POS Purchase International Fee
(PIN Transactions)
$0.50 POS Decline International Fee
(PIN Transaction)
POS Refund U.S. Fee $0.00 POS Refund Fee International Fee $0.00
ATM Withdrawal U.S. Fee $1.50 ATM Withdrawal International Fee $4.25
ATM Balance Inquiry U.S. Fee $0.75 ATM Balance Inquiry International Fee $4.25
ATM Decline U.S. Fee $1.25 ATM Decline International Fee $4.25
Cash Disbursement U.S. Fee (at participating
Master Card Banks)
$5.00 Cash Disbursement International Fee (at
participating Master Card Banks)
Additional Cardholder Fees:
FREE
$0.00
$4.25
$4.25
$10.00
Comchek Draft Fee $2.00 Monthly Statement On Line $0.00
VRU & Bi-Lingual Customer Service &
Cardholder Web Access
FREE Monthly Maintenance $0.00
Automatic Direct Deposit Fee $1.00 Direct Deposit VRU $1.00
Replacement Card via Mail – Through Comdata
Customer Service; this is only allowed if you want
your name embossed on a card
$5.00 Invalid Claim Fee $25.00
Comdata will notify you of any changes in these Comdata Fees.
ATM owners outside of Comdata’s surcharge free ATM network and other places where you use your Comdata Card may charge fees (even
for a balance inquiry without completing a funds transfer) that will be deducted from your Comdata Card balance.
If you use your Comdata Card outside the United States, or if you obtain funds (or make a purchase) in a currency other than US Dollars (the
currency in which your Comdata Card is issued), then the amount deducted from your funds will be converted into US Dollars by the card
network. The card network will charge a cross-border fee of .80% and currency conversion fee of .20% (for a total fee of 1% of the
transaction amount) to be included in the transaction amount. This card network cross border and currency conversion charge is
independent of and in addition to any international fee indicated in the Comdata Fees above.
You will not earn interest on your funds.
02/28/2011