Competency-Driven Interview Questions - Simmons College

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2 Describe a time when an individual who worked for you took a reasonable risk and failed. How did you handle the situation Would you do anything differently in retrospect Customer Focus Describe how your understanding of customer's needs has provided a competitive advantage for your organization in your previous (or current) position. Tell me about your customer service philosophy or point of view. Describe a particular situation that demonstrates that you live this philosophy. What do you stress to your support staff regarding customer service How have you handled customers who take advantage of PR staff Describe a situation where you anticipated a changing need of a customer. What was the result or outcome Development: Self and Others Describe how you continually develop your professional competencies. How frequently do you give your direct reports (or others) feedback Describe a situation where providing timely feedback had a significant impact on an individual's growth and development. Describe how feedback has impacted your development. In your experience, what has been the most effective method of developing the skills and capabilities of your employees Elaborate, using examples. Describe how you delegate assignments. What criteria do you use to determine how far down you push accountability Use current examples. What is your passion How is it manifested in your current job Diversity and Inclusion How would you describe the meaning of diversity, and what, in your opinion, are the business reasons for keeping employees focused on the value of encouraging diversity How do you stay focused (or keep others focused) on diversity Describe how you work with people who have different backgrounds and interests from yours. Use specific examples. What does "respecting the individual" mean to you How do you personally model this behavior when working with others Flexibility Tell me about a time you changed a strongly held point of view. Give a specific example. Describe a situation when you had to tell your boss "no" or "I can't." What are your own personal mechanisms for dealing/coping with change Does too much change ever get the best of you Influence What techniques do you use to persuade someone to change his/her mind To implement a decision they did not participate in To take on a new task or assignment Describe a time when you had to "negotiate" a solution or agreement with another individual where there were considerable differences. What was the outcome Can you be easily influenced or persuaded to change your mind Describe several situations that explain your answer. Describe a situation in which you "sold" an idea under a particularly difficult circumstance. How do you prepare for a meeting where you know you will receive a great deal of resistance from people who you need to adopt your specific agenda Rev. 08/11 Simmons College Career Education Center
3 Initiative Describe a time when you had to be decisive and take action before an opportunity might be missed. Do you see opportunities or problems before others do If yes, consider how or why you can do this. The famous phrase "carpe diem" means "seize the day." Describe a situation where you have clearly "seized the day." Describe several situations where anyone would agree that you demonstrated initiative. Planning and Prioritizing How do you plan and organize your day-to-day activities and assignments Describe how you go about organizing/scheduling your work and the work of others. Relationship Building How do you establish and maintain trusting, positive, and productive relationships Explain, using examples. Have you faced a situation where your manager gave you a directive to do something in a way you knew was dead wrong If yes, what did you do If no, what would you do Describe how you network, both internally and externally. How do you handle emotional behavior in others Provide several different examples. Results Orientation Where have you been most successful in your job or career How do you measure that success Describe a particularly difficult project where it was a challenge to get employees to take ownership and be committed to achieving predetermined objectives. What did you do to encourage ownership How do you approach the accountability/responsibility issue with respect to team goals versus individual performance goals Use examples to demonstrate. Teamwork Tell me about a time when you supported another team or organization's decision even though you personally didn't agree with it. What specific actions have you taken that foster a productive team environment in your past positions What do you deliberately do to promote team spirit What makes a good "team player" How do you deal with those who are not Tell me about a time when your team's morale was low. What did you do Technical/Job Expertise How important is it to be a technical expert in your current position Explain using specific examples. How does your technical competence contribute to the success of the team/organization's vision/mission/objective Describe how changing technology has impacted your ability to stay technically competent and how you "keep up." Tell me about a time when you found yourself without the specific technical knowledge to perform an essential task or project for a client. What did you do What technical or job-specific competencies will you need two years from now in order to remain highly valued and to contribute productively How do you evaluate technical expertise in others What do you do to stay up-to-date in your field Rev. 08/11 Simmons College Career Education Center
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Competency-Driven Interview Questions - Simmons College

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