Client Relationship Manager - Empathica

Client Relationship Manager
Recently winning the I Love Rewards 50 Most Engaged Workplaces, Empathica provides
Customer Experience Management programs to more than 200 of the world’s leading brands,
ranging from multi-unit retailers, to banks and restaurants. Our client list is 90+ and growing
every day. We run programs on 4 continents, in 25 languages in 50 countries around the
world.
Empathica is currently seeking a Client Relationship Manager to join a fun and intelligent team.
At Empathica you’ll find a lively working environment with a work hard, play hard attitude.
The Job:
The role of an Client Relationship Manager is to ensure the performance of the Empathica
Customer Experience Management System with a number of clients, ensuring that:
Empathica achieves 100% client satisfaction as measured by positive testimonials /
references.
The Empathica system meets or exceeds all operating specifications;
The client gets full advantage of the data acquisition, reporting and relationship
management features of the system;
Create and deliver results presentations tailored to the executive audience
Relationship Building – Ensure the good reputation of Empathica is maintained with clients;
promote a positive working attitude within the account team.
Analytical thinking – interpretation of data and application of themes to the client’s business
Client Communications – Project reporting and executive presentations; ongoing account
dialogue to drive the use of, and loyalty to, the Empathica system.
Customer Support – Ensure that all client and customer issues are resolved in an expedient and
satisfactory manner.
Project Management – identification, estimation and prioritization of tasks required to deliver
first class customer service.
Team Leadership – Ensure that all tasks are allocated to appropriate team members; ensure
that all tasks are completed to standard, on time, to enable full customer support.
System Functionality – Ensure the system meets or exceeds all operating and functional
standards; ensure the system achieves the client’s business objectives.
Supplier Management – Ensure that internal and external suppliers are managed to enable full

project delivery
The ideal candidate will:
Have some market research experience and / or data handling experiences
Have previous client relationship experience
Have advanced Excel skills
Have experience of retail or hospitality sectors is an asset.
Candidate requirements:
Previous Account or Project Manager experience
Exceptional client relationship skills
Excellent communication skills
Ability to multi-task and prioritize
Experience of leading a team
Remuneration:
Base salary from $45,000 per annum. Up to $55,000 for the right candidate
Participation in Empathica bonus plan
Other benefits available
Interested candidates may forward their resume to marmstrong@empathica.com.
empathica.com