Spring Report - Human-Computer Interaction Institute - Carnegie ...

EXECUTIVE SUMMARY 4
BACKGROUND 6
PROBLEM SPACE 7
PROJECT TEAM 8
RESEARCH 9
TABLE OF CONTENTS
ANALOGOUS WORK DOMAINS 10
LITERATURE REVIEW 11
COMPETITIVE ANALYSIS 12
FIELD RESEARCH 13
SUMMARY 22
PROBLEMS AND OPPORTUNITIES 23
1 Inflexible plans 24
2 Experiential and in situ knowledge 28
3 Shift handoffs 32
4 highly siloed roles 34
5 single representation of the plan 36
COST-BENEFIT COMPARISON 38
NEXT STEPS 39
APPLICABLE DESIGN RECOMMENDATIONS 40
DESIGN PROCESS 41
APPENDICES 42
Redacted for NDA purposes
Appendix A: LITERATURE REVIEW 43
APPENDIX B: COMPETITIVE ANALYSIS 63
APPENDIX C: DETAILED RESEARCH FINDINGS 91
APPENDIX D: WORK MODELS 102
Team Lumina :: Spring Research Report :: Carnegie Mellon Human-Computer Interaction Institute :: Master’s Capstone Project May 4, 2010 3