Voice over IP Recording: EVOip for Linux We record & analyze ...
Voice over IP Recording: EVOip for Linux We record & analyze ...
Voice over IP Recording: EVOip for Linux We record & analyze ...
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Product In<strong>for</strong>mation<br />
<strong>Voice</strong> <strong>over</strong> <strong>IP</strong> <strong>Recording</strong>: <strong>EVOip</strong> <strong>for</strong> <strong>Linux</strong><br />
<strong>EVOip</strong> <strong>for</strong> <strong>Linux</strong><br />
<strong>EVOip</strong> <strong>for</strong> <strong>Linux</strong>, an entirely software-based solution, has<br />
been designed to satisfy the most demanding <strong>record</strong>ing<br />
requirements. It captures telephone calls via the network<br />
and allows storage, reproduction, archiving and playback<br />
of the entire interaction.<br />
The innovative architecture provides maximum flexibility,<br />
scalability, ease of integration and installation. <strong>Linux</strong><br />
creates a very stable <strong>record</strong>ing environment, making it<br />
perfect <strong>for</strong> mission-critical applications. It includes all UNIX<br />
standard tools and offers excellent networking capability<br />
and an advanced graphical interface built into the operating<br />
system. As an open-source architecture, it is continually<br />
being improved, and it is not vulnerable to typical Windows<br />
viruses. The <strong>EVOip</strong> Server Software may be installed on<br />
a customer provided ’off the shelf’ server.<br />
Compatibility with S<strong>IP</strong><br />
<strong>EVOip</strong> <strong>for</strong> <strong>Linux</strong> is compatible with S<strong>IP</strong> (Session Initiation<br />
Protocol), the emerging standard <strong>for</strong> Vo<strong>IP</strong>. S<strong>IP</strong> enables<br />
the use of <strong>IP</strong> telephony switches without proprietary<br />
protocol support. Thus, ASC´s <strong>record</strong>ing solution may now<br />
be used to <strong>record</strong> call details like phone numbers in all<br />
S<strong>IP</strong> arenas. S<strong>IP</strong> makes telephony like any other web<br />
application and may be used to build converged voice<br />
and multimedia services.<br />
Integrated solutions<br />
<strong>EVOip</strong>+ <strong>for</strong> Cisco is an integrated Vo<strong>IP</strong> <strong>record</strong>ing solution<br />
<strong>for</strong> Cisco products. The system is connected to the Cisco<br />
Call Manager to capture both voice and Call Index data.<br />
They <strong>analyze</strong> and decode Cisco’s proprietary SCCP,<br />
popularly known as the ‘Skinny’ protocol. ASC has<br />
successfully fulfilled the Cisco Technology Developer Partner<br />
Program requirements.<br />
<strong>EVOip</strong>+ <strong>for</strong> Siemens, a passive Vo<strong>IP</strong> <strong>record</strong>ing solution,<br />
<strong>analyze</strong>s and tags calls according to the manufacturer’s<br />
unique signalling protocol, thus increasing efficiency during<br />
the search-and-retrieval process.<br />
<strong>EVOip</strong>+ <strong>for</strong> Mitel integrates with the Mitel 3300 ICP<br />
product family. All required call details like agent ID,<br />
internal and external phone number can be retrieved<br />
from the MiTAI interface.<br />
Product features<br />
• Software only solution<br />
• Local storage and archiving on DVD<br />
• Local SQL database<br />
• Local and remote operation via LAN<br />
Passive and active versions<br />
<strong>EVOip</strong>, a passive Vo<strong>IP</strong> <strong>record</strong>ing solution, monitors the<br />
audio packets on the LAN. It can be used in nearly every<br />
customer environment and supports virtually all <strong>IP</strong> vendors.<br />
Additionally, it may be adjusted <strong>for</strong> the most popular<br />
Vo<strong>IP</strong> products to <strong>record</strong> call details such as phone number,<br />
date, agent name, etc.<br />
<strong>EVOip</strong> active offers an entirely integrated Vo<strong>IP</strong> <strong>record</strong>ing<br />
solution <strong>for</strong> Cisco and <strong>for</strong> innovaphone products. The<br />
software may be installed anywhere in the <strong>IP</strong> network<br />
independent of the LAN-structure. <strong>EVOip</strong> active acts like<br />
an <strong>IP</strong> softphone and is one part of a third party conference.<br />
(calling party, called party and <strong>EVOip</strong> active)<br />
• Browser-based interface <strong>for</strong> configuration and search<br />
& replay<br />
• Call Marker to add specific labels to the <strong>record</strong>ed call<br />
via an agent workstation PC<br />
• Up to 120 <strong>record</strong>ing channels simultaneously on a single<br />
server<br />
• Mono or stereo <strong>record</strong>ing<br />
• Record on demand, selective or bulk <strong>record</strong>ing, rulesbased<br />
<strong>record</strong>ing<br />
• Optional Threat Call <strong>Recording</strong> <strong>for</strong> security applications<br />
• Support of G.711 (64 kbit/s) and G.729 (8 kbit/s)<br />
• Supports DHCP<br />
<strong>We</strong> <strong>record</strong> & <strong>analyze</strong> communications
Product In<strong>for</strong>mation<br />
Applications <strong>for</strong> search and replay<br />
• POWERplay, with its multilingual, intuitive interface, searches and replays calls via the<br />
LAN/WAN. It also allows online monitoring.<br />
• WEBplay retrieves calls at any time from any place in the world via the web and a standard<br />
browser.<br />
• INSTANT WEBplay, an easy-to-use application, is designed <strong>for</strong> busy dispatch situations to<br />
quickly play back the last calls.<br />
World Headquarters<br />
ASC telecom AG<br />
Seibelstrasse 2 - 4<br />
63768 Hoesbach, Germany<br />
Phone +49 6021 5001-0<br />
Fax +49 6021 5001-310<br />
E-Mail hq@asctelecom.com<br />
France<br />
ASC telecom SAS<br />
3, Rue Georges Besse<br />
Silic 10<br />
92160 Antony Cdx.<br />
Phone +33 1 5559 6800<br />
Fax +33 1 5559 6819<br />
E-Mail fr@asctelecom.com<br />
Switzerland<br />
ASC telecom AG<br />
Grundstrasse 6<br />
6343 Rotkreuz<br />
Phone +41 41 798 0040<br />
Fax +41 41 798 0041<br />
E-Mail ch@asctelecom.com<br />
UK<br />
ASC telecom UK Ltd.<br />
Napier House<br />
Abbas Business Centre<br />
Itchen Abbas<br />
Winchester<br />
Hampshire SO21 1BQ<br />
Phone +44 1962 779933<br />
Fax +44 1962 779771<br />
E-Mail uk@asctelecom.com<br />
Supported <strong>IP</strong> telephone systems<br />
• Alcatel OmniPCX Enterprise<br />
• Avaya Definity and Avaya Media Server<br />
• Cisco Call Manager and Call Manager Express<br />
• DeTe<strong>We</strong> OpenCom 1000<br />
• innovaphone <strong>IP</strong>3000, <strong>IP</strong>400, <strong>IP</strong>800 and <strong>IP</strong>6000<br />
• Mediastrams e-phone<br />
• Mitel 3300 ICP<br />
• NEC NEAX 2000 and 2400<br />
• Nortel Communications Server 1000<br />
• Siemens HiPath<br />
• Others on request<br />
North America<br />
ASC telecom L.P.<br />
4 Gannet Drive, Suite 100 A<br />
White Plains, New York 10604<br />
Phone +1 914 644 6444<br />
Fax +1 914 644 6446<br />
E-Mail us@asctelecom.com<br />
Asia Pacific<br />
ASC telecom AG<br />
Representative Office<br />
25 International Business Park,<br />
#04-106/107 ‚e’ German Centre<br />
Singapore 609916<br />
Phone + 65 6562 8058<br />
Fax + 65 6562 8059<br />
E-Mail asia@asctelecom.com<br />
System requirements<br />
• Standard, commercial ‘off the shelf’ PC running <strong>Linux</strong> SuSE 9.0 Professional (english),<br />
<strong>Linux</strong> SuSE 9 Enterprise (english) or RedHat Enterprise <strong>Linux</strong> ES Version 4 (english)<br />
• Pentium IV with at least 2.8 GHz<br />
• RAM: 1 GB<br />
• Hard disk capacity: 120 GB<br />
• <strong>EVOip</strong> (passive) requires at least one 100Mb Ethernet LAN card with chipset ‘Realtec<br />
8139’ or ‘Intel Pro 100’ <strong>for</strong> <strong>record</strong>ing and an additional 100 Mbit Ethernet LAN card <strong>for</strong><br />
replay. <strong>EVOip</strong> active requires only one 100 Mbit Ethernet LAN card <strong>for</strong> <strong>record</strong>ing and<br />
replay.<br />
• Sound card<br />
• USB port<br />
Your contact<br />
02/06<br />
www.asctelecom.com
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