4G Mobile Blackberry Triple Data Promotion ... - Digicel Jamaica

4G Mobile Blackberry Triple Data Promotion
Prepaid and Postpaid
Frequently Asked Questions
Start Date:
End Date:
Wednesday September 12, 2012 at 12:00:00 am.
Tuesday November 13, 2012 at 11:59:59 pm.
1. What is 4G Mobile Blackberry Triple Data Promotion
4G Mobile Blackberry Triple Data Promotion gives all Digicel Blackberry customers
triple the value of the current 4G mobile Blackberry data packages.
The promotion provides an increase of the size of the data package received at a
extremely affordable cost.
There are 3 available prepaid and 3 available postpaid packages, all of which provides
access to the internet (WEB/WAP). Blackberry phones with an active 4G Mobile
Blackberry Data bundle will be able to access core services offered by blackberry. This
includes the use of:
• Blackberry Messenger
• Blackberry Internet Service (BIS)
• Blackberry Enterprise Service (BES)
• Push Email services to the device (Blackberry or other 3 rd party email)
• Blackberry AppWorld
2. What is 4G mobile (Blackberry)

4G Mobile is a subscription service that enables prepaid and postpaid customers with
4G capable Blackberry smartphones to access the Internet (WEB/WAP) from their
mobile device.
3. What is the promotional period
The promotion begins on Wednesday September 12, 2012 at 12:00:00 am and ends on
Tuesday November 13, 2012 at 11:59:59 pm..
4. Will I have access to previous 4G mobile data plans
No. All previous 4G mobile data plans will be removed and will not be accessible during
the promotional period.
5. What do I need to access 4G Mobile Data Service
A 4G Mobile capable device - Any 3G, 4G, HSPA, HSPA+ Blackbery smartphone the
850Mhz band.
Proper Device Setting – The phone network setting must on 3G&2G or 4G&2G or dual
mode (depending on the phone) to access Digicel’s 4G network.
Opt in to 4G – Customers may opt in to 4G Mobile via *136#. Customers will be
required to complete a battery pull once 4G Mobile data is activated.
6. What are the available Prepaid & Postpaid Blackberry Internet Packages
Blackberry Data Plans are not unlimited on 4G Mobile. Customers may choose from the
available Blackberry Bundle Plans for prepaid and postpaid
PREPAID
There are three prepaid data packages available. These include:
Package Name
Duration
Data Bundle
Included (MB/GB)
Subscription fee
($JA)
Bundle Overage rate
(Per MB)
1 Day (1.5 GB) 1 Day 500MB $100 $15
7 Day (2 GB) 7 Days 2GB $499 $15
30 Day (3GB) 30 Days 3GB $1599 $15
POSTPAID

There are three postpaid data packages available. These include:
Package Name
Data Bundle
Included
(MB/GB)
Monthly
Subscription fee
($JA)
Bundle Overage
rate (Per MB)
1 MTH (3 GB) 3GB $1,499 $10
1 MTH(6 GB) 6GB $2,000 $10
1 MTH(7 GB) 7GB $5,000 $10
You may go to our 4G Data Plan Selector to find the right plan for you. Go to
http://my4gplan.digiceljamaica.com/
Prices are subject to GCT.
Customers will be required to complete a battery pull for all devices once a data bundle
is activated.
Once a data bundle is exhausted and plan has not expired the customer will be charged
for browsing at a rate of $15 per MB (prepaid) or $10 per MB (postpaid).
7. What are the changes between the previous plans and the current promotional plans
Changes are made to the Data size of the plan and in some case the cost of the plan.
See below table highlighting changes made:
Package Name
PREPAID
Previous Packages
Data Bundle
Included
(MB/GB)
Subscription fee
($JA)
Package Name
Triple Data Promotion
Data Bundle Included
(MB/GB)
Subscription
fee ($JA)
1 Day (500
MB)
500MB $100 1 Day (1.5 GB) 500MB $100
7 Day (2 GB) 2GB $700 7 Day (2 GB) 2GB $499
30 Day (1 GB) 1GB $1,750 30 Day (3GB) 3GB $1599
30 Day (3 GB) 3GB $2,750 N/A N/A N/A
POSTPAID

Package Name
Previous Plan
Data Bundle
Included (MB/GB)
Monthly
Subscription fee
($JA)
Package Name
Triple Data Promotion
Data Bundle
Included (MB/GB)
Monthly
Subscription fee
($JA)
1 MTH (1 GB) 1GB $1,500 1 MTH (3 GB) 3GB $1,499
1 MTH(2 GB) 2GB $2,250 1 MTH(6 GB) 6GB $2,000
1 MTH(4 GB) 4GB $3,250 N/A N/A N/A
1 MTH(7 GB) 7 GB $5,000 1 MTH(7 GB) 7GB $5,000
Key
Changes made
NOTE
After launch of the promotion, active data plans will experience a name change as
illustrated in the above table. This means that customer will be receiving messages at the
end of their plan instructing them to accept auto-renewal of a different plan name that they
signed up with. .
For example
A customer activated a 30 day 1GB plan on Tuesday September 11, 2012; the plan will
therefore end on Monday October 10 2012. The customer will receive a message advising
that their 30 day 3GB plan will be renewed on Monday October 10 2012.
8. When the promotion begins how will my account be affected if I already have a 4G mobile
data plan
9. PREPAID
There will be no change made to current 4G mobile a/c. Customers will still have the
same allotted data value on their account until the plan renews.
If the plan renews within the promotional period and their plan will be changed to the
corresponding plan for the promotion
10. POSTPAID
Customers on a current 4G Mobile Blackberry plan will be migrated to the new plans
on the start date of the promotion (Wednesday September 12, 2012)

The customer’s account will be prorated for the current plan (September 1-11) and
then prorated for the remainder of the month (September 12-30)
11. When the promotion ends which plans will be available
When the promotion ends, customers will have access to the previous 4G mobile
Blackberry data plans.
12. What is a megabyte or gigabyte
A megabyte (MB) or gigabyte (GB) is the measurement used for the amount of
information that is sent and received from the Internet when you browse (WAP or
WEB) or download content like ringtones, wallpaper, and games.
13. What are the benefits of the 4G Mobile Blackberry Data bundle Plan
Access:
The 4G Mobile Prepaid Data bundle provides easy access to WEB and WAP browsing.
The web at your fingertips:
With 4G you have speedy access to information, entertainment, social networking,
interactive gaming, music, video, pictures and so much more.
Easy:
Easy and convenient activation process
Value:
Offers more value for your money. The data plan subscription fee has a lower cost per
MB for data usage within the bundle. In addition there is a lower effective per MB rate
(approx. $15 per MB compared to $40 per MB) for overage charges while on a data
plan.
Control:

Controlled data usage and charging. Data plans also have usage notifications that
allows customer to better control data costs
Productivity:
Easily work with large files from your mobile phone or laptop.
Speed:
Browse, download and upload stream videos, music and data at amazing superfast
speeds
14. Will I have 4G speeds everywhere I go
4G mobile has total population coverage of 80%. To view if your location is 4G Mobile
ready please visit www.digiceljamaica.com
There is also EDGE/2G coverage to 99% of the population, so you are always connected
to data service.
15. How do I activate a 4G Mobile Blackberry Data Bundle
Customers will be able to activate 4G Mobile Blackberry Data Bundle plans by using
USSD codes:
• Customers will be required to dial *136# send.
• After dialing the initiation code customers will receive messages to select the
available 2G plans or select a 4G plan by dialing (*136*400#). See messages below
• There have a thirty (30) minute window within which to complete and submit the
activation request after the text instructions are received.
• Once the customer completes the activation they will receive a text message that
confirms activation.
Prepaid Blackberry
Postpaid Blackberry
Action Message Action Message

Dialing Initiation Code *136#
Dialing Initiation Code *136#
Welcome to Digicel's Blackberry
plans. To activate 4G Blackberry
plans, dial *136*400#. More
instructions on how to activate
or upgrade other plans will
follow
Welcome to Digicel's
Blackberry plans. To activate
4G Blackberry plans, dial
*136*400#. More instructions
on how to activate or upgrade
other plans will follow
To activate Digicel’s 2G 1 day
Prepaid BB service at 100.00 dial
*136*01# To activate Digicels
2G 7 day Prepaid BB service at
499.00 dial *136*10#
For 4G Blackberry plans dial
*136*400#. To aactivate
Digicel's 2G Postpaid
Blackberry Service at 1499.00
dial *136*50#
To activate Digicel’s 2G 14 day
Prepaid BB Service at 899.00
dial *136*20# To activate 2G 30
day prepaid BB service at
1599.00 dial *136*30#
For 4G Blackberry plans dial
*136*400#
It is advised NOT to browse until a confirmation text message is received advising that the Data
bundle has been provisioned and a battery pull is done for all devices. Use of service without
completion of the activation process will result in charges of $40 per MB.
16. How long does my plan take to activate
The plan will activate immediately for prepaid customers, once the customer enters
the required USSD codes. A confirmation message will be sent to indicate the
completion of the activation.
For postpaid customers, once the activation request is complete the Data Bundle will
be activated within 5 to 30 minutes of the customer care agent receiving the request.

It is advised NOT to browse until a confirmation text message is received advising that the Data
bundle has been provisioned and a battery pull is done for all devices. Use of service without
completion of the activation process will result in charges of $40 per MB.
17. How will I know that I am connected to Digicel’s 4G Mobile Network
Once you change your phone settings, remove and replace the battery or power off/on
the device, the coverage icon will change to 3G, 3G+, 4G or H+. What is displayed is
dependent on the device.
18. Who can sign up for a 4G Mobile Blackberry Data Bundle
All Digicel customers with a 4G Blackberry phone and an active postpaid/prepaid
account may activate a Data Bundle.4G Mobile Blackberry Data Bundle plans can be
accessed from any Blackberry phone that is GSM/EDGE, 3G/4G or HSPDA and
compatible with the Digicel network.
Customers with Blackberry devices that are not 3G/4G compatible should not subscribe
to the 4G Mobile Blackberry Data Bundle service. . Customers with 2G devices should
be encouraged to sign up to our 2G Data packages that are available OR upgrade their
phone to 3G/4G compatible device and then activate 4G Mobile Data Plan.
19. Am I able to activate a 4G Mobile Blackberry Data bundle using a Non Blackberry phone
No. Customers will not be able to activate any of the 4 available 4G Mobile Blackberry
Data bundles using a Non Blackberry phone.
Attempting to activate customers will receive a text message advising that the phone is
incompatible.
20. What happens if a customer exhausts the allotted bundle allowance (MB/GB) of the
package purchased, before the plan time ends
Option 1:

If a customer exceeds their allotted bundle usage for their selected 4G Mobile
Blackberry Data bundle they will be charged at a rate of $15 per MB (prepaid) or $10
per MB (postpaid) once their purchased plan has not expired.
This overage charge will apply for all usage over the bundle allowance until the end of
the plan once the customer does not re-subscribe (to the same plan or change the
plan).
Option 2: Prepaid Customers only
Once the bundle is exhausted, the customer may choose to re-subscribe to the same
plan or upgrade to a higher plan.
The customer is required to dial *136*5*plancode# to renew current plan (early
renewal).
The customer is required to dial *136# send to a plan change.
The customer is immediately given a new plan with a full bundle allocation and time on
the new plan. The unused bundle allowance does not roll over from the old plan to the
new plan.
Postpaid Customers only
Customers are able to continue browsing until they have reached their credit limit after
which they will NOT be able to browse (or use voice or SMS).
A new bundle allowance is allocated in the next billing period
21. How does a customer renew his current 4G Mobile Blackberry Data bundle service
Prepaid and Postpaid Blackberry data renewal is automatic.
Prepaid customers will receive a warning message 2 days and 1 day before expiry
notifying that the plan will be automatically renewed at the start of the new period.

Postpaid customers will receive a warning message 4 days and 1 day before expiry
notifying that the plan will be automatically renewed at the start of the new period.
If the customer does nothing, the plan will renew at the start of the next period and
the customer will receive a text message confirming that the plan has been renewed.
All plans will auto renew excluding the 1 day 500MB plan (PREPAID). The customer will be
required to reactivate this plan at the end of the current plan.
22. How do I check my 4G Mobile Blackberry Data bundle balance
In order to query the 4G Mobile Blackberry Data bundle balance the customer will be
required to either dial a USSD code once registered.
Customers may dial *120*9#
Account
type
Prepaid
Postpaid
Balance Check Message
“You have XXX.XX MB left on your Digicel
Internet Bundle. Thank you for choosing Digicel.”
“Available bundles: Data plan: XXMB Plan
(Jamaica): Data Avail: XXXX MB Plan Exp: (Date)”
23. Using the 4G Mobile Blackberry Data bundle will I only be able to browse WEB sites
Customers may browse both WEB and WAP sites. There will be no charges for the WAP
or WEB browsing using 4G Mobile Prepaid Blackberry Data bundles while within the
bundle allowance.
Blackberry phones with an active 4G Mobile Blackberry Data bundle will ALSO be able
to access core services offered by blackberry. This includes the use of:
• Blackberry Messenger
• Blackberry Internet Service (BIS)
• Blackberry Enterprise Service (BES)

• Push Email services to the device (Blackberry or other 3 rd party email)
• Blackberry AppWorld
24. Will I receive a message to tell me when the bundle is completely used
Yes, Customers will receive the following text message:
POSTPAID
Message Type
70% Bundle Notification Warning Message
(Pending)
90% Bundle Notification Warning Message
100% Bundle Notification Warning Message
Postpaid Message
You have used 70% of your Internet Bundle allowance.
Thank you for choosing Digicel
You have used 90% of your Internet Bundle allowance.
Thank you for choosing Digicel
You have used 100% of your Internet Bundle allowance.
Overage charges of JMDXX per MB will apply once you
continue to browse. Thank you for choosing Digicel
PREPAID
Message Type
1 st Bundle Notification Warning Message
(20MB Left)
2 nd Bundle Notification Warning Message
(5MB Left)
100% Bundle Notification Warning
Message
Prepaid Message
You have less than 20MB available in your Internet
Bundle. Thank you for choosing Digicel
You have less than 5MB available in your Internet
Bundle. Thank you for choosing Digicel
You have used 100% of your Internet Bundle. Overage
charges of 15 JMD per MB apply after this. Dial *136# to
buy a new bundle.
25. What happens if a customer does not use all the data allotted for the period

The customer’s MB/GB data allowance will expire at the end of the plan period. This
therefore means that remaining/unused data will be removed from the account and a
new bundle attached at the start of the new period i.e. NO ROLL OVER.
Postpaid Blackberry plans will expire at the end of the billing period
26. Can I download ringtones, wallpaper or games using the 4G Mobile Prepaid Data bundle
These charges are not covered by the Data Bundle plan. Customers will be charged for
downloading premium content from premium WAP or WEB sites at the prevailing
premium rate for each transaction type.
27. Am I able to access more than one Blackberry data bundle at the same time
No. Once on an active 4G Mobile Blackberry Data bundle another bundle will not be
able to be activated.
Customers will be able to change (upgrade) from an active 4G Mobile Blackberry Data
bundle to another.
There is no proration of bundles. Therefore all remaining/unused bundles will be
removed at the time of the plan change.
Customers will be required to dial *136# send while being on an active plan or
*136*oldplancode*newplancode# send. Instructions will follow to complete the
change of plan process.
NOTE
Postpaid customers change plan request can be made at any time, but does not take
effect until the start of the new period
Once the request is completed the customer will receive a message that the plan will
begin at the start of the new period.
28. Will I be able to change from one 4G Mobile Blackberry Data Bundle plan to ANY other

Yes. Customers will be allowed to change to higher or lower plans (Upgrades or
downgrades are possible).
There are no downgrades from 4G plans to 2G plans. Customers will only be able to
upgrade from a 2G plan to a 4G plan. Plan changes can also be completed within 2G
plans or within 4G plans
There is no proration of bundles. Therefore all remaining/unused bundles will be
removed at the time of the plan change.
Customers will be required to dial *136# send while being on an active plan or
*136*oldplancode*newplancode# send. Instructions will follow to complete the
change of plan process.
On completion of the plan change, the customer will then receive a text message
confirming that the plan has been changed and the details of the new plan.
NOTE
Postpaid customers change plan request can be made at any time, but does not take
effect until the start of the new period
Once the request is completed the customer will receive a message that the plan will
begin at the start of the new period.
29. How does a customer renew their 4G Mobile Blackberry Data Bundle plan
Postpaid and prepaid plan renewal is automatic.
Postpaid customers will receive a warning message 4 days and 1 day before expiry
notifying that the plan will be automatically renewed at the start of the next month.
Prepaid customers will receive a warning message 2 days and 1 day before expiry
notifying that the plan will be automatically renewed at the start of the new period.
If the customer does nothing, the plan will renew at the start of the next period and
the customer will receive a text message confirming that the plan has been renewed
NOTE:

‣ All plans will auto renew excluding the 1 day 500MB plan. The customer will be
required to reactivate this plan at the end of the current plan.
‣ The promotion will end on October 11, 2012. The customer will not be able to renew
the promotional plan but will be able to continue with the previous 4G data plans.
30. How does a customer cancel a 4G Mobile Blackberry Data Bundle plan
There is no plan cancellation option for prepaid to cancel a plan.
Customers can choose to opt-out of the renewal of the plan. If the customer wishes to
opt out they will be required to dial *136*400*9# 4 days (Postpaid) or 2 days (Prepaid)
before the plan ends up until the end date of plan.
All plans will auto renew excluding the 1 day 500MB plan (prepaid). The customer will
be required to reactivate this plan at the end of the current plan.
31. How does a customer prevent their data plan from auto-renewing
Customers must opt-out to discontinue their 4G Mobile Blackberry Data Bundle data
plan.
Prepaid customers will receive a warning message 2 days and 1 day before expiry
notifying that the plan will be automatically renewed at the start of the next period.
Postpaid customers will receive a warning message 2 days and 1 day before expiry
notifying that the plan will be automatically renewed at the start of the next period.
Customer’s will be required to dial *136*400*9# to discontinue subscription to the 4G
Blackberry Data Bundle service Plan cancellations take effect at current plan expiry.
The customer will then receive a text message confirming that the plan has expired.
NOTE:
‣ All plans will auto renew excluding the 1 day 500MB plan. The customer will be
required to reactivate this plan at the end of the current plan.
‣ The promotion will end on October 11, 2012. The customer will not be able to renew
the promotional plan but will be able to continue with the previous 4G data plans.

32. What rate do I pay if I use my phone as a modem with a computer (i.e. Tethering)
Tethering is charged from the 4G Mobile Prepaid Data bundle plan.
Tethering is at the PAYG rate of $40/MB for customers without a Digicel Internet
Bundle plan.
NOTE
When tethering customers must use “web.digiceljamaica.com” as their APN settings to be
charged from the 4G Mobile Blackberry Data bundle. With any other APN used customers will
be charged the regular Pay-As-You-Go (PAYG) rate of $40/MB
33. Will I automatically be on the 4G network once I purchase a plan
No. Customers will be required to complete a battery pull for all devices once a data
bundle is activated.
To access 4G data speeds a 3G/4G device is required.
3G phones must be set to ‘2G/3G’,‘automatic’, ‘dual’ or ‘2G/3G/4G’ to get 4G data
speeds even though the phone is 3G/4G compatible.
Customers may be required to do a manual search to be able to access 4G services
from their 3G/4G phone. It is recommended to:
• Select network mode as 2G and 3G
• Carry out a manual network search
• Select the Digicel network
34. Can I activate the data bundle on two SIM cards using the same phone
NO. Customers can only activate one 4G Mobile Blackberry Data plan per Blackberry
device.
35. Can I use my non-data compatible phone to 4G Mobile data bundles

No. Only GPRS/EDGE and 3G/4G (WAP and WEB) compatible devices can be used to
access data Bundles.
36. Can I use a Data Card, USB modem to access 4G Mobile Blackberry data bundles
No. 4G Mobile Blackberry data bundles are for Blackberry devices only.
37. As a Blackberry customer am I able to data roam
Data charges will NOT be taken from the 4G Mobile Data bundle. Customer will be
charged at the prevailing roaming rates for all data usage while roaming..
Data roaming rates remain unchanged. Customers roam at the prevailing rates
Digiroaming to Digicel territories is at a reduced rate of US$4.99 /MB.
38. How will postpaid customers know how much data they have used while roaming
Customers will be notified of data usage at the specified thresholds below Customer
will receive the following advisory text messages:
Message Type
Warning Message 1
Warning Message 2
Warning Message 3
Warning Message 4
Message Wording
You have spent JMD2,000 on data browsing while roaming
this month. Thank you for roaming with Digicel
You have spent JMD4,000 on data browsing while roaming
this month. Thank you for roaming with Digicel
You have spent JMD8,000 on data browsing while roaming
this month. Thank you for roaming with Digicel
You have spent JMD10,000 on data browsing while roaming
this month. Thank you for roaming with Digicel

39. Will my device work if it was not purchased from Digicel
Only 3G or 4G devices with the HSPA 850Mhz band will work on Digicel 4G Mobile.