Job Description

JOB DESCRIPTION
Position Title: CPR Anytime
Program Manager
Department &
Cost Center:
CPR Anytime Program
Team
FLSA Status: Exempt Supervisor: Director, CPR Anytime
Program Team
Grade Level:
(HR Use Only)
Date Approved
by HR:
9/12/07
Position Overview:
Achieve annual numbers of people trained using CPR Anytime Family and Friends Programs through
efficient management and satisfaction of customer needs within an assigned territory.
Essential Duties and Responsibilities:
1) Achieve the goals established by the Alliance Managers for both Program and revenue targets in assigned
territories
2) Provide quality service to AHA customers in all assigned tasks, while upholding AHA values at all times.
Achieve assigned numbers of people trained within specific territory.
3) Responsible for consultative program development using the CPR Anytime product line. Including
developing community CPR programs with key community organizations like municipal organizations or
community groups and developing Hospital based CPR Anytime programs.
a. Regular coverage of major potential organizations and key opinion leaders.
b. Proper presentation of CPR Anytime Family and Friends programs.
c. Communicate regularly with assigned appropriate AHA affiliates, and ECC staff within assigned
territory
d. Presentation of the methods of delivering and funding CPR Anytime Family and Friends programs.
e. Efficient application of CPR Anytime in the context of the Chain of Survival.
4) Responsible for CPR Anytime for Family and Friends and Infant CPR Anytime market development
activities:
a. Focus on development and maintenance of key regional reference sites & centers of excellence
b. Present the CPR Anytime concept to ensure program agency and opinion leaders’ adoption of the
concept.
c. Frequent market feedback on programs and contribution to sharing success with other AHA staff.
d. Responsible for supporting the development of CPR Anytime programs with key Alliance resources
including AHA Community Strategies Managers, Major Gifts Managers and Affiliate Staff.
5) Provide ongoing customer support to program and community leaders in the assigned territory.
6) Actively probe for all AHA activities. Refer leads to the appropriate personnel in both organizations.
7) Timely and accurate fulfillment of Program Administration duties:
a. Expense Reporting
b. Program Call Reporting
c. Telephone contact with Program Manager.
d. Daily use of Seibel
e. Update customer data base via Siebel
8) Undertake other duties as designated from time to time by the CPR Anytime Alliance Program Director
Responsibility and Decision Making Authority:
• Act independently; Decision making within Company policy
Management/Supervisory Responsibilities:
None

JOB DESCRIPTION
Qualifications/Competencies/Position Requirements:
Knowledge, Skills, and Abilities:
• Strong program management skills and organizational skills for proper territory planning/management.
• Working knowledge of healthcare and medical education community organizations and fund-raising
agencies within assigned territory.
• Excellent oral, written and telephone skills. Strong interpersonal skills.
• Ability to learn and retain product specific information as it pertains to the position.
• Knowledge of anatomy and physiology of cardiovascular system a plus.
• Computer literate with knowledge of word processing applications and Excel spreadsheets.
Education and Experience:
• Bachelor's degree in life sciences or business (preferred) and three years field experience (in sales or
corporate development work, fund-raising, or training center support) with medical equipment; OR,
Associates Degree in above mention fields of study, supported by 5 years of field experience
Licensing and Certification:
Working Hours:
• Hours may vary and will require evening and weekend work depending on business needs
and will require working overtime.
Working Environment:
• Home office based
• Presentations and meetings at AHA facilities as well as customer sites
Tools and Equipment Used:
• Personal computer, copier, fax, phone, and other typical office equipment
• Demonstration product
Travel:
• Ability to travel as required by role
• between 40% and 60% of the time.
Physical Demands:
• Digital dexterity and hand/eye coordination in operation of office equipment
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and/or other employees via phone or in person
• Body motor skills sufficient to enable incumbent to move from one office location to
another