Disclosure, Empathy and Apology: Objectives Disclaimer
Disclosure, Empathy and Apology: Objectives Disclaimer
Disclosure, Empathy and Apology: Objectives Disclaimer
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Post-Adverse Event Communication<br />
is Key<br />
With a Proper Program You Can<br />
IMPACT….<br />
♒♒ a patient sees a lawyer in the first instance<br />
♒♒ the lawyer takes the case<br />
♒♒ a juror awards damages<br />
Patients Will See a Lawyer When<br />
A lack of “relationship”<br />
Lack of or poor<br />
communication<br />
Lack of event<br />
management<br />
Lack of disclosure
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