Disclosure, Empathy and Apology: Objectives Disclaimer
Disclosure, Empathy and Apology: Objectives Disclaimer
Disclosure, Empathy and Apology: Objectives Disclaimer
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The Specifics—The Reception<br />
Greeting<br />
The setting<br />
Organized<br />
Positive distractions<br />
Clean<br />
Confidentiality being protected<br />
The “call back”<br />
Invitation<br />
Opportunities<br />
I’m interested<br />
I care<br />
I respect you<br />
Everyone!<br />
The Specifics—The Wait<br />
#1 complaint<br />
Five-star<br />
Dem<strong>and</strong> management<br />
Expectation management<br />
The apology..<br />
Prevention<br />
Auditing<br />
Signs
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