NHS Greater Glasgow and Clyde Recruitment Services Tara House ...

NHS Greater Glasgow and Clyde
Recruitment Services
Tara House, 5 th Floor
46 Bath Street
Glasgow
G2 1HJ
Tel: 0141 278 2624
Fax: 0141-278 2704/5
Email: lynne.stockey@ggc.scot.nhs.uk
Date:
As Postmark/E Mail
PRIVATE & CONFIDENTIAL
Dear Applicant
POST:
General Manager - Emergency Care and Medical Services (Clyde Sector)
£54,634 - £74,459 + Relocation Expenses where appropriate
Job Ref: 12646C
Thank you for your interest in the above post within NHS Greater Glasgow and Clyde.
If you wish to apply for this post please complete and return the following documents:-
• Application form/Equal Opportunities addendum
• Record of Achievement
• Job Description
• Immigration Form
You can submit your application by emailing the completed documentation to
lynne.stockey@ggc.scot.nhs.uk. Alternatively applications by post, clearly identifying the Job
Reference Number, should be sent to Lynne Stockey, NHS Greater Glasgow and Clyde, Tara
House, 5 th Floor, 46 Bath Street, Glasgow, G2 1HJ
You should allow at least 2 days for postal deliveries. As charges levied by The Royal Mail are
now based on the size of the envelope/package, please ensure that the correct postage cost is
paid when returning your completed application.
Supporting documents relating to this post can be found on our jobs page at
www.nhsggc.org.uk
Please note the closing date for this post is 8 th August 2008. Please ensure your
completed application is returned by this date.
Yours sincerely
Lynne Stockey
Recruitment and Redeployment Manager

CHCP
INFORMATION PACK
FOR THE POST OF
General Manager - Emergency Care and Medical Services
IN
Clyde Sector
37.5 HOURS PER WEEK
REFERENCE NUMBER 12646C
CLOSING DATE: 08/08/2008

GENERAL INFORMATION FOR CANDIDATES
• This information package has been compiled to provide prospective candidates with details of
the post and background information about NHS Greater Glasgow and Clyde.
• The contents of this package are as follows:-
• Job Description
• Terms and Conditions of Service
• Application Form
• Equal Opportunities Monitoring Form
• Information on Agenda for Change
• The Equal Opportunities Monitoring form is required for monitoring purposes only and will not
be made available to the interview panel during any part of the recruitment process.
• Please note, to ensure that we adhere to our current policy on Equal Opportunities, CV’s
received with Application Forms will be destroyed prior to Application forms being passed for
Shortlisting.
• NHS Greater Glasgow and Clyde operates a NO SMOKING Policy on all Premises and
Grounds.
• All offers of employment will be subject to the receipt of satisfactory References, Occupational
Health screening and Disclosure Scotland clearance if applicable.
• Informal Enquiries (if available) to:Grant Archibald on 0141 202 2220
• All offers of employment will be subject to the receipt of satisfactory References, Occupational
Health screening and Disclosure Scotland clearance if applicable
• Please send your completed application to:-
Recruitment Services
5 th Floor, Tara House
46 Bath Street
GLASGOW
• When returning your completed application and any associated enclosures by Royal Mail you
must ensure that the correct postage cost is paid. We have been informed by the Post Office
that they are retaining those which have been underpaid. This has resulted in completed
applications not being returned until after the closing date, and not being included for
shortlisting.
• Shortlisting process will take place shortly thereafter
• Please note that if you do not hear anything further your application has been unsuccessful on
this occasion and you will receive no further correspondence from the Recruitment Team.
• As a Disability Symbol user we recognise the contribution that all individuals can make to the
organisation regardless of their abilities. As part of our ongoing commitment to extending
employment opportunities all applicants who are disabled and who meet the minimum criteria
expressed in the job description will be guaranteed an interview.

IMPORTANT INFORMATION FOR APPLICANTS
Agenda for Change – A new Terms & Conditions Agreement for NHS Staff
Agenda for Change is a new package of terms and conditions for all staff working within the
National Health Service, other than medical and dental staff and some senior managers. This
agreement is effective from 1 October 2004. Plans to implement the various changes are
currently being progressed within NHS Greater Glasgow and Clyde along with all other health
authorities across the UK.
A summary of these changes and the implementation arrangements is attached and your
attention is drawn to the following key issues:-
Hours
From 1 December 2004 all new staff have a standard working week of 37.5 hours. This
applies to staff joining NHS Greater Glasgow and Clyde on or after 1 December 2004 with the
exception of individuals transferring from other NHS health authorities who are entitled to retain
protection under Agenda for Change of their hours at the point of transfer, providing they remain
within the same staff group. Employees in this category will increase their hours on a phased
basis. Existing Part-time staff are in a different position and may retain their part-time hours.
The implications of this change in the standard working week is that newstarts may find that
they are working slightly longer hours than full time colleagues appointed prior to this date.
Annual Leave and Public Holidays
Entitlement to annual leave and public holidays has changed, with improvements for most staff.
The leave year commences on 1 April.
Paybands
Under Agenda for Change the current payscales are being replaced by new paybands and the
new AfC paybands. If you are offered an appointment with NHS Greater Glasgow and Clyde
and your post has not yet been job matched, special arrangements will be made to match your
post, along with all other posts within NHS Greater Glasgow and Clyde, to nationally agreed job
profiles to determine your pay.
If there is no National Profile for your post, you will be asked to participate in a full job
evaluation exercise to determine your new payband.
Any questions
If you have any questions about how this post is affected by Agenda for Change you are
welcome to visit http://www.ggpcd.scot.nhs.uk If you are invited for interview there will be
opportunity for further discussion about Agenda for Change and how this may affect any
potential job offer.

NHS GREATER GLASGOW AND CLYDE
TERMS AND CONDITIONS OF SERVICE
1. Terms and Conditions of Service
The terms and conditions applicable to this post are those of all NHS Employees.
2. Superannuation
You have the option to join the NHS Superannuation Scheme, to participate in the State
Earnings Related Pension Scheme or to take out a Personal Pension.
Employee’s contributions to the NHS Scheme amount to 6% of salary (5% for manual
staff) and the employers’ contribution equates to 14% of salary. Employees in the NHS
Scheme are “Contracted-out” of the State Earnings Related Pension Scheme and pay a
lower rate of National Insurance contributions. Employees who choose to participate in
the State Earnings Related Pension Scheme pay the higher rate of National Insurance
contribution. A Stakeholder Pension is also available.
3. Salary
£ 54,634 - £74,459 per annum (pro rata where applicable)
4. Grade
This post is offered at Executive C Level Pay Scale
5. Annual Leave
The annual leave entitlement in a full year commencing 1st April to 31st March is 27
days, rising to 29 days after 5 years’ service and 33 days after 10 years’ service. There
are 8 Statutory and Public Holidays in each leave year. (Pro rata where applicable)
6. Hours of Duty
37.5 Hours per week
7. Tenure of Employment
This post is offered on a Permanent basis.
8. Asylum and Immigration Act 1996
Under the Asylum and Immigration Act 1996, we are required to carry out checks to
ensure that all prospective employees are entitled to live and work in the United
Kingdom. You will therefore be asked to provide appropriate documentation prior to any
appointment being made.

1. JOB DESCRIPTION
JOB TITLE:
DIVISION:
DIRECTORATE:
ACCOUNTABLE
TO:
General Manager, Emergency Care and Medical
Services, Clyde Sector with a management and Coordinating
role for Dermatology for Glasgow and Clyde
Acute Services Division
Emergency Care & Medical Services
Director of Emergency Care and Medical Services,
Greater Glasgow and Clyde
2. JOB PURPOSE
The General Manager will be accountable to the Director for the overall
operational management of the Clyde Sector of Emergency care and Medical
Services and it’s resources ensuring the use of these resources is maximised to
meet the Directorate’s targets and objectives.
3. ORGANISATIONAL POSITION
See attached
4. DIMENSIONS
Acute Division - total Budget - £1.1 Billion
Total staff – 25,740 WTE
Emergency Care and Medical Services total budget - £198M
Emergency Care and Medical services total staffing – 3693WTE
Clyde Sector budget - £48M
Clyde staffing – 838 WTE
5. MAIN DUTIES / RESPONSIBILITIES
1. Contribute as a member of the Directorate Management Team to Directorate
strategy and policy.
2.Implement areas of the acute Services Strategy as they relate to areas of
responsibility covered by the postholder.
3.Ensure that local and national access and HEAT targets are met to improve
services to patients.
4.Contribute to the achievement of clinical efficiency across the specialties
covered by the post.
5.Manage the service’s budget in line with standing financial instrauctions,
ensuring the best use of resources to maximise patient care.
6.Participate in the implementation of the Directorate Operational Plan ensuring

service targets are met and within available budget.
7. Lead services redesign, innovation and organisational development within the
Clyde sector to ensure the delivery of high quality services.
8.Implement Staff Governance frameworks and appropriate systems and
processes to ensure that staff are deal with fairly and consistently.
9.Manage workforce issues including junior doctors hours and the monitoring of
Consultant contracts ensuring close collaboration with senior medical
Colleagues.
10. Promote partnership working at all levels ensuring full participation by staff,
patients and external partners in the decision making process.
11. Liaise as appropriate with colleagues in CHPs to improve service delivery.
12. Lead, manage, motivate and develop staff to ensure that they contribute
effectively to the achievement of service objectives.
13. Ensure processes are in place to identify risks and implement corrective action
as necessary.
14. Plan, develop, implement and monitor service change as agreed through the
directorate and national planning structures
15. Manage change and redesign and lead on projects which impact across the
organisation and take the necessary actions to ensure delivery of agreed
objectives
16. Contribute to the promotion and support of single system working across
Glasgow and Clyde to improve service delivery.
17. Participate in the senior management on call rota as required
6. SYSTEMS AND EQUIPMENT
Personal computer & printer:
Microsoft Office and software, micro soft project, excel, access
E-mail & internet
Telephone
Car
Data projector
Overhead projector
Fax
Photocopier
General Office Equipment
Personnel Records
Complaints systems
Filing system
Paper files (Staff records/contracts, correspondence etc.)
Standing Financial Instructions
HR, H&S policies
Complaints

7.DECISIONS AND JUDGEMENTS
The post is directly accountable to the Director of Emergency Care and Medical
Services.
The General Manager will manage the Clyde sector of the Directorate and its
resources and will work mainly autonomously.
Review of performance is through agreed performance objectives and individual
appraisal by the Director, reviewed by the Chief Operating Officer.
Formal appraisal is annual but informal reviews take place at regular intervals
8. COMMUNICATIONS AND RELATIONSHIPS
The postholder will develop working relationships and communicate regularly with a
wide range of individuals, clinical and non-clinical, internal and external to NHS
Greater Glasgow and Clyde. These will include :
Internal:
Directors
Other General Managers
Senior clinical and non clinical staff
Staff Partners
External
Scottish Executive Health Department
NHS 24
Local Authority Partners
Members of the Public
MPs, MSPs and Local Councillors
Community Councils and representatives
Press /.Media
National Representatives of Trade Unions and Professional Organisations
8. PHYSICAL DEMANDS OF THE JOB
Physical Skills:
Communication – verbal & written
Accuracy in minute/report writing
Driving, including long distances, evening and adverse weather
Physical Demands:
Long periods of time spent at computer
Multi tasking skills
9. MOST CHALLENGING / DIFFICULT PARTS OF THE JOB
Delivering significant operational and organisational challenges to meet
deadlines and quality initiatives. Ensuring budgets are met. Working across a
number of agencies to ensure an effective and sustainable service. Managing
multi -disciplinary teams whose objectives can be at variance. Maintaining staff
morale during change management process.
10. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRES TO DO THE JOB

Essential
Level of experience/knowledge required
Educated to degree level or equivalent
Demonstrable track record of success in a senior management position within a
complex environment, preferably within the NHS
5 years minimum senior management experience
A high level of interpersonal, strategic, technical and leadership skills
Excellent communication and negotiation skills

Director of
Emergency Care and
Medical Services,
GG&C
General Manager, South
Sector Medicine,
General Manager,
West Sector
Medicine,
General Manager,
North East Sector
Medicine
General Manager,
Clyde Medicine, Coordinating
role
Dermatology GG&C
Clinical Services
Manager
Clinical Services
Manager

Job Description Agreement
A separate job will need to be signed off by each jobholder to whom the job description
applies.
Job Holder’s signature:
Date:
Head of Department signature:
Date:

NHS GREATER GLASGOW
ACUTE SERVICES DIVISION
SERVICES MANAGER
PERSON SPECIFICIATION
ESSENTIAL
Qualifications/Training QT Degree or equivalent
1
Experience E1 Project Management
experience
DESIRABLE
Skills/Abilities/Knowledge
SA
1
• Ability to understand
and control budgets
and waiting lists.
Knowledge of current
issues within NHS.
• Problem solving and
decision-making.
• Ability to influence and
motivate staff.
• Evidence of effective
communication skills,
written and oral.
• Negotiation skills, able
to influence and
persuade others.
• IT skills
• Leadership and team
working skills
• Time management skills
• Project
skills.
management
Aptitudes A1 • Ability to work under
pressure and prioritise,
to meet targets relating
to clinical and
management issues.
• Able to work flexibly.