Guest Service Assistant - Student Development Services

VOLUNTEERS IN PROGRESS (VIP) JOB DESCRIPTION
STUDENT DEVELOPMENT CENTRE, UWO
POSITION:
AREA:
TIME COMMITMENT:
OBJECTIVE:
INDIGENOUS SERVICES GUEST SERVICES
ASSISTANT
(1 position for Fall/Winter, 1 position for Summer)
Indigenous Services
2-3 hrs/wk
To attend to students and guests upon arrival. To respond to a
wide variety of visitors questions and assist in filling out any
necessary forms.
DUTIES AND RESPONSIBILITIES:
1. Greet and assist students and guests upon arrival.
2. Inform visitors of IS service, upcoming events, programs.
3. Assist with print/fax/copy/scan and Toshiba maintenance/service calls.
4. Build rapport with students to learn more about their needs.
5. Maintain and assist students in the Learning Resource Centre/computer lab.
6. Ensure IS Student Registrations are completed and up-to-date.
7. Assist with the organization of events with IS staff.
8. Record statistics for users of the Learning Resource Centre.
9. Submit monthly volunteer log reports, a midterm feedback form, and a year-end program
evaluation form for the VIP Program.
10. Complete four mandatory HR training courses: WHMIS, Work Safety Orientation, Safe
Campus, AODA.
QUALIFICATIONS:
1. Ability to work both independently and as a member of a team.
2. Demonstrates initiative, responsibility and enthusiasm.
3. Problem solving abilities.
4. Strong communication (attending, listening, speaking) and interpersonal skills.
5. Must be people oriented.
BENEFITS:
1. Develop and enhance communication, interpersonal and organizational skills.
2. Gain the experience of working in an office environment.
3. Increase knowledge of the services offered in Indigenous Services.
4. Personal satisfaction and growth.
5. Receive feedback via a midterm performance review.

6. Upon successful completion of the term, may request a letter of recommendation.
TRAINING
• General Orientation to SDC and the VIP Program. (Required)
• Health and Safety Training by Human Resources. (Required)
• Specific training as arranged by Supervisor.
RESPONSIBLE TO: IS Learning Resource Counselor