FAQ's & T's & C's for Online Top Up January 1st ... - Digicel Jamaica

FAQ’s & T’s & C’s for Online Top Up January 1 st – 31 st , 2011
1. What is the Digicel Online Top-Up Promotion
The Digicel Online Top-Up Promotion allows all prepaid customers who top up using Digicel’s
Online Top-up service to receive 100% more credit as a bonus.
2. How does the promotion work
Prepaid customers who top up using the Digicel Online Top-up service between January 1, 2011
and January 31, 2011 will receive a 100% bonus of the amount of credit that was added.
The Bonus Credit can only be used towards local Digicel to Digicel calls and also includes
International Plan destinations of USA, Canada, China and landlines only in the UK and Spain
3. How much bonus credit do I receive
You will receive 100% of the credit purchased as bonus credit.
4. How long is the 100% bonus credit valid for
The bonus credit is valid for seven (7) days.
5. Is there a restriction on how the bonus credit may be used
Yes. Bonus credit can only be used for local on-net Digicel to Digicel calls and also includes
International Plan destinations of USA, Canada, China and landlines only in the UK and Spain
6. How do I check the bonus credit balance
You are required to dial *120*6# in order to check your bonus credit balance.
7. How will I know that I have received the bonus credit

You will receive a text message advising you that the bonus credit has been added, as well as how
to check your bonus balance.
8. Are there specific denominations that must be purchased in order to receive the 100% bonus credit
Yes. All purchases valuing $1250 and more using Digicel Online Top-up will qualify you for the
additional 100% bonus credit.
9. Is there a minimum top-up value that is required in order to receive the 100% bonus credit
Yes. All top-ups valuing JA$1250 or more done via Digicel Online Top-Up during the
promotional period will qualify to receive the 100% bonus credit.
10. If I top up using any other top up methods for e.g. a regular flex card, DirectFlex or BankFlex will I
still benefit from the bonus credit
No. Only prepaid customers who top up using the Digicel Online Top up service provided by
Digicel will benefit.
11. If I top up using WebFlex will I qualify for the 100% bonus credit
No. Top ups done using WebFlex during the promotional period do not qualify to receive the
100% bonus.
WebFlex users who register for Digicel Online Top-Up and use the service to add credit during
the promotional period will receive the 100% bonus credit.
12. Is there a limit to the number of top ups that can be done during the promotional period
No. However your use of the Digicel Online Top-Up service will be monitored by Ezetop’s fraud
management tool.
If top ups being done do not raise any red flags, then you will be permitted to top up as many
times as you wish.
13. What will happen if I become restricted from topping up by Ezetop’s fraud management tool

Your Digicel Online Top-up account will be restricted from topping up for an unspecified time
and you will be asked to retry your top up at a later time.
14. If a customer tops up after January 31, 2011, will I still benefit from the 100% bonus credit
No. The last day for topping up is January 31, 2011 at 11:59:59pm (local Jamaican time). The
bonus credit will expire seven (7) days after it is applied.
15. How will customers be informed of the promotion
Along with the regular marketing tools, customers who have registered for the Digicel Online
Top-up service will receive a text message and emails advising them of the promotion.
The Digicel website will be updated to introduce the promotion as well.
16. In what Digicel territories will this promotion be available
The promotion will be available in:
‣ Anguilla
‣ Antigua & Barbuda
‣ Barbados
‣ Bermuda
‣ British Virgin Islands
‣ Cayman
‣ Dominica
‣ El Salvador
‣ Grenada
‣ Guyana
‣ Haiti
‣ Honduras
‣ Jamaica
‣ St. Kitts & Nevis
‣ St. Lucia
‣ St. Vincent & the Grenadines
‣ Suriname
‣ Trinidad & Tobago

‣ Turks & Caicos Islands