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call for<br />

entries<br />

closing date<br />

30 th April 2015<br />

www.directcommercemagazine.com<br />

Sponsors:<br />

Supported by:<br />

DIRECT COMMERCE ASSOCIATION


ecmod direct commerce awards call for entries<br />

Celebrating excellence in<br />

direct commerce:<br />

B2B & B2C online – mobile – catalogue – retail<br />

Able2Wear<br />

Arco<br />

Argos<br />

Artigiano<br />

Aspace<br />

Avon Cosmetics<br />

Axminster Tool Centre<br />

Black Box<br />

Bloom<br />

Boden<br />

Bodie and Fou<br />

Bonsoir by Post<br />

BoPeeps<br />

Boysstuff<br />

BrightMinds<br />

BT<br />

Bureau Direct<br />

Caballo Saddlery<br />

Cancer Research UK<br />

Cancom<br />

Cath Kidston<br />

Charles Tyrwhitt<br />

Childhood Interiors<br />

CJ Wildbird Food<br />

Corporate Express<br />

Cotton Traders<br />

Craghoppers<br />

Dabs.com<br />

David Nieper<br />

Diamond Manufacturers/Vashi<br />

Direct Golf UK<br />

Direct Wines/Laithwaites<br />

Dolls House Emporium<br />

ERIKS UK<br />

ESE Direct<br />

Europe By Net<br />

Farnell<br />

Fibrecrafts<br />

Figleaves<br />

Francis Frith Collection<br />

Great Little Trading Company<br />

Handpicked Collection<br />

Hingstons<br />

Home Leisure Direct<br />

Hope Education<br />

Hotel Chocolat<br />

House of Bath<br />

International Dance Supplies<br />

Ironmongery Direct<br />

Isabella Oliver<br />

John Lewis<br />

JoJo Maman Bebe<br />

Joules<br />

Key Industrial<br />

Kiddicare<br />

Kingfield Heath<br />

Lakeland Limited<br />

Laura Ashley<br />

Littlewoods<br />

Liz Earle<br />

Loake Shoemakers<br />

Lyco Direct<br />

Macmillan Cancer Support<br />

MandM Direct<br />

Mankind<br />

Marshalls Garden Catalogues<br />

Misco<br />

Mobile Fun<br />

Morleys Early Years<br />

Muddy Puddles<br />

Mummy Can I Have<br />

Naked Wines<br />

New Pig<br />

Next Directory<br />

Nicola Jane<br />

notonthehighstreet.com<br />

OKA Direct<br />

Oliver Sweeney<br />

Original Gift Company<br />

Oxfam<br />

Personalised Presents Direct<br />

Peter Christian<br />

Railbookers<br />

Rapid Racking<br />

Rowlands<br />

RNLI Sales<br />

RS Components<br />

RUCraft<br />

Russ Andrews<br />

SafetyShop<br />

Scent from the Islands<br />

Science Museum<br />

Scotts & Co<br />

Screwfix Direct<br />

Seasalt<br />

Seton<br />

Shop Direct<br />

SightSavers<br />

Simon Jersey<br />

StockSigns<br />

Tesco Direct<br />

This Works<br />

Thompson & Morgan<br />

TM Lewin<br />

TTS Group<br />

Urchin<br />

Vernon Geranium Nursery<br />

Victoria Plumb<br />

Viva<br />

Wall London<br />

Wealth of Nations<br />

White Company<br />

WigWam Kids<br />

Williams Medical Supplies<br />

Worldstores<br />

WWF<br />

Wyko Direct<br />

YPO<br />

2<br />

www.directcommercemagazine.com | awards@ecmod.com | +44 (0)1271 866112


dedicated to the<br />

celebration of excellence<br />

The ECMOD Direct Commerce Awards have<br />

spearheaded the recognition of business<br />

excellence for organisations engaged in directto-customer<br />

retailing across traditional and newly<br />

emerging channels.<br />

With categories designed for those targeting<br />

sales to businesses as well as for those selling to<br />

consumers, these unique Awards also seek to<br />

celebrate the achievements of businesses of all<br />

scales and at all stages of development.<br />

These Awards offer businesses a unique choice<br />

of categories enabling them to play to their<br />

strengths. Entrants may choose, for<br />

example, to compete against all<br />

businesses of a comparable size,<br />

regardless of merchandise speciality OR<br />

against businesses of all sizes in their<br />

merchandise speciality. Or indeed, enter<br />

both. In addition there are categories for<br />

specific achievements , like, for example:<br />

Best Website, Best Catalogue Creative,<br />

Best Exploitation of Technology. Take<br />

a look at the range of categories and<br />

decide which you wish to enter. The<br />

more categories you choose, the better<br />

your chance of success.<br />

ECMOD Lifetime Achievement Award<br />

The ECMOD Lifetime Achievement Award<br />

is presented following consultation with an<br />

informal group of respected sector leaders.<br />

Those nominated have made a significant<br />

contribution to the sector over time,<br />

developed outstanding businesses, and set<br />

new standards which others aspire to.<br />

By honouring these truly impressive individuals<br />

we seek to express the gratitude of the sector as<br />

a whole for their role in developing new markets,<br />

pursuing excellent standards, and sharing their<br />

knowledge and expertise with others.<br />

“A business which adheres to the highest<br />

standards in all that it does. To be<br />

commended for manufacturing in the UK and<br />

for consistently flying the Made in Britain flag.”<br />

“A great example of a family business.<br />

Renowned for its record as a caring employer,<br />

for its commitment to training, and to inspiring<br />

those in education to focus on developing<br />

careers in garment design and manufacture.”<br />

Dermot Murnaghan and Nigel Swabey, President of DCA present the<br />

2014 Lifetime Achievement Award to Christopher Nieper<br />

+44 (0)1271 866112 | awards@ecmod.com | www.directcommercemagazine.com 3


ecmod direct commerce awards call for entries<br />

categories<br />

Choose the category(ies) that best<br />

fit your business and your niche<br />

Best Multi-Channel Business or Brand by<br />

Turnover Band*<br />

1. Annual sales of up to £5 million<br />

a) B2B b) B2C<br />

2. Annual sales of £5 million - £15 million<br />

a) B2B b) B2C<br />

3. Annual sales of £15 million - £30 million<br />

a) B2B b) B2C<br />

4. Annual sales of £30 million - £50 million<br />

a) B2B b) B2C<br />

5. Annual sales over £50 million<br />

a) B2B b) B2C<br />

Open to any business or brand utilising 2 or more<br />

channels to sell products direct to businesses or<br />

consumers. Channels may include: print catalogue,<br />

transactional website, off the page advertising,<br />

reader offers, in-home agent based sales, email/<br />

digital communications, mobile, online shopping<br />

malls, TV, affiliate programmes, wholesale<br />

distribution, retail and/or trade counter sales.<br />

Judging Criteria<br />

An evaluation of entrants’ overall performance<br />

taking in the following key areas:<br />

Positioning and proposition; brand ethos; range;<br />

targeting; offers; creative execution; campaigns by<br />

channel; customer retention and CRM; recruitment,<br />

execution and results; new developments and<br />

launches during 2014* and how specific 2014*<br />

challenges were met.<br />

Best Brand or Business by Merchandise<br />

Speciality<br />

Consumer<br />

6. Children’s sector<br />

7. Womenswear & Accessories<br />

8. Menswear & Accessories<br />

9. Home including Food & Wine<br />

10. Gardening & Outdoors<br />

11. Gifts, Gadgets, Hobbies, Home<br />

Entertainment<br />

12. Luxury Brands<br />

13. Charity Trading<br />

Business<br />

14. Office & Business Supplies<br />

15. Industrial & Warehouse Supplies<br />

16. Hotel, Catering, Facilities Management<br />

Equipment & Supplies<br />

17. Education, Teaching & Training Products<br />

18. Health, Medical, Scientific Supplies &<br />

Equipment<br />

19. Electronic & Technology Products<br />

*All information submitted and turnover should<br />

relate to calendar year 2014.<br />

4<br />

www.directcommercemagazine.com | awards@ecmod.com | +44 (0)1271 866112


20. Best Catalogue Creative & Production **<br />

Our Judges are looking for a single catalogue<br />

which combines excellent photography,<br />

design, layout, paper quality, stand-out &<br />

presentation in the mail, to achieve perfect<br />

brand communication. Financial results are<br />

not required for this category.<br />

21. Best Overall Website **<br />

Our Judges are looking for the very best<br />

website from a user experience perspective –<br />

ease of search & navigation, clarity, quality<br />

product information, ease of ordering.<br />

Financial results are not required for this<br />

category.<br />

22. Best Mobile Commerce Execution **<br />

Our judges are looking for the perfect mobile<br />

shopping experience. Financial results are<br />

not required for this category.<br />

23. Best Exploitation of Technology<br />

a) sales up to £25 million**<br />

b) sales over £25 million **<br />

Was 2014 the year that saw your business<br />

transform its performance via adoption of<br />

new technology Examples could be: The replatforming<br />

of your website. Implementation<br />

of a new multi-channel or e-procurement<br />

solution. Adoption of new web tools –<br />

searchandising, virtual changing room,<br />

room set design etc.. Our Judges want the<br />

objectives and the business case, along with<br />

the results being achieved.<br />

24. Outstanding Customer Service<br />

Our Judges are looking for excellence in<br />

customer service – from policies and service<br />

standards to customer promise charter to<br />

CSR empowerment, backed up by customer<br />

feedback (whether from a recognised 3rd<br />

party solution or written correspondence/<br />

emails from customers themselves).<br />

Categories marked ** are ideal for client/supplier entry collaboration – find out more about how<br />

supplier organisations can support their clients. It is a win-win opportunity!<br />

+44 (0)1271 866112 | awards@ecmod.com | www.directcommercemagazine.com 5


ecmod direct commerce awards call for entries<br />

how supplier<br />

organisations can get<br />

involved in these awards<br />

This unique celebration of excellence is perfect for<br />

all suppliers wishing to raise their profiles whilst<br />

supporting the very best businesses in the sector.<br />

There are many ways to get involved. Supporting<br />

client entries, for example, across the range of<br />

categories including those highlighted on Page 5.<br />

These lend themselves perfectly to collaborative<br />

entries and the value of being associated with a<br />

winning client cannot be over-estimated.<br />

We are also delighted to use this call for entries to<br />

provide the jubilant winners of our annual Direct<br />

Commerce Supplier of the Year Awards (SOYAs),<br />

which were presented in the Autumn with a<br />

special mention both here and at our Awards Gala<br />

Evening to ensure that all guests are reminded of<br />

their success.<br />

SOYA winners for 2014 are:<br />

Many supplier organisations choose to book<br />

tables for the Awards Gala Dinner to host their key<br />

clients and use the opportunity to network in a<br />

highly convivial atmosphere. Tables are available<br />

for £1950+ vat and seat ten. The rate includes<br />

welcome drinks, a splendid 3 course dinner with<br />

wine, entertainment, the Awards presentations,<br />

dancing and prize draw – making for a brilliant and<br />

memorable night in fantastic company. Our team<br />

can also provide details of any remaining category<br />

sponsorship and other promotional opportunities<br />

in and around this prestigious event. Or simply<br />

book a seat or two for your Account Directors or<br />

Business Development team.<br />

Taking place at the prestigious private members<br />

Hurlingham Club in Fulham, South West London<br />

on 4th June 2015 this unique event is not to be<br />

missed.<br />

Clientbase<br />

Epsilon - Abacus<br />

Metapack<br />

Mohn Media<br />

Sanderson<br />

SLI Systems<br />

The Mobile House<br />

The Specialist Works<br />

TA Design<br />

Yudu Media<br />

6<br />

www.directcommercemagazine.com | awards@ecmod.com | +44 (0)1271 866112


entering<br />

the ecmod awards<br />

What do entrants need to do<br />

First select the categories you wish to enter &<br />

complete the entry form – this can be done online<br />

at www.directcommercemagazine.com or you<br />

may choose to complete and print the form in this<br />

brochure, scan and email it with your credit or debit<br />

card details. On receipt of your entry form we will<br />

provide a receipted VAT invoice and a reference<br />

number which should accompany your entry<br />

materials.<br />

Please note that all entry materials must be received<br />

by us on or before 30th April 2015. We are unable to<br />

accept late entries.<br />

What happens next<br />

All entries are checked and onward shipped to<br />

the Judges who are responsible for marking each<br />

respective category. The Judges undertake this work<br />

remotely using a scoring system provided to them by<br />

our Awards team.<br />

The Judges are selected for their expertise and their<br />

impartiality, and include specialists in B2B & B2C, as<br />

well as those with specific channel expertise. Each<br />

is bound by a confidentiality agreement as well as<br />

an undertaking NOT to score any entries with which<br />

they have any form of commercial relationship – past<br />

or present. When their work is complete, the Judges<br />

each return their scores to our Awards Administrator<br />

who computes the overall scores for each entry in<br />

each category.<br />

A representative of each business which reaches the<br />

shortlist will be invited to attend the Awards Gala<br />

Dinner as a VIP guest. Additional places may be<br />

booked by calling our team on 01271 866112.<br />

The eventual winners are determined via further<br />

consultation with the Judges and are not revealed<br />

until the Awards Presentations are made at the Gala<br />

Dinner on 4th June.<br />

At the Gala Awards Dinner<br />

This is a black tie evening attended by hundreds of<br />

executives – CEOs, MDs, Marketing & eCommerce<br />

Directors, and other key individuals from client side<br />

businesses – as well as senior managers from a large<br />

number of respected supplier organisations including<br />

those of our valued sponsors.<br />

The Awards trophies are presented category by<br />

category to representatives from each winning<br />

business. Celebratory photographs, video footage<br />

and interviews are recorded for all winners. Profiles<br />

will be published post-event in July 2015 within<br />

Direct Commerce magazine and at<br />

www.directcommercemagazine.com.<br />

Following scrutiny, from these scores, the shortlist is<br />

produced and immediately circulated, first to entrants<br />

and then via email broadcast to the readership of DC<br />

Weekly – Direct Commerce magazine’s e-newsletter.<br />

We will ensure that all entrants receive the shortlist no<br />

later than two weeks prior to the Awards Gala Dinner.<br />

+44 (0)1271 866112 | awards@ecmod.com | www.directcommercemagazine.com 7


ecmod direct commerce awards call for entries<br />

preparing &<br />

submitting entries<br />

Closing Date: 30th April 2015<br />

Each entry for each category needs to be<br />

accompanied by 8 copies of every element.<br />

Once you have submitted your entry form online you<br />

will receive full shipping information. You can save<br />

time by starting to pull together required materials<br />

and prepare your entry immediately. Information &<br />

collateral provided must relate to the trading period<br />

1st January 2014-31st December 2014.<br />

Each category entry needs to include:<br />

1. EIGHT (8) copies of each catalogue, insert, flier,<br />

customer magazine, advertisement, screen grab,<br />

document, etc. per category entered.<br />

2. Digital collateral and documents may be saved to<br />

8 USB sticks but all print collateral is required in its<br />

published form x 8 copies.<br />

3. Please ensure that you clearly label USB sticks.<br />

4. You should prepare an Executive Summary to<br />

accompany your entry – this should NOT exceed<br />

350 words. This overview document should<br />

summarise the year’s highlights, milestones,<br />

achievements, and other pertinent facts that will<br />

support your entry. Eight copies are required.<br />

5. Your main entry may comprise up to 2400 words<br />

printed on single sided A4 paper. The total word<br />

count should appear on the final page. Eight copies<br />

are required.<br />

6. Please do not send product samples, sweets,<br />

premiums or incentives with your entry as these<br />

cannot be forwarded to our Judges.<br />

Other key notes<br />

Confidentiality<br />

We and our Judges are pleased to offer you complete<br />

confidentiality for sensitive information provided in<br />

support of your entry. If your entry succeeds and wins<br />

one or more categories the editorial team of Direct<br />

Commerce magazine will make contact with you in<br />

order to produce copy about your success for the<br />

ECMOD Direct Commerce Year Book and will not have<br />

had sight of your original entry.<br />

If your entry relies upon information provided by<br />

third parties please ensure that you have obtained<br />

permission for it to be used.<br />

Direct Commerce magazine and other operating<br />

divisions of the organisation may seek your<br />

permission to use some of the winning entries to the<br />

form the basis for case studies. Your decision whether<br />

or not to take part in or approve this media coverage<br />

is considered to be final.<br />

Who may enter<br />

The majority of entries are made by senior personnel<br />

of the entering client company. However it is<br />

perfectly acceptable for entries to be made by third<br />

party agencies or suppliers on behalf of their clients<br />

provided that prior approval is gained and that this<br />

approval can be verified.<br />

Entry Fees<br />

Enter any 2 categories for £95+ vat<br />

Per additional category add £40+ vat each<br />

DCA members may enter any 2 categories for £85+ vat<br />

Per additional category add £40+ vat each<br />

Decisions<br />

The Judges’ decisions are considered final.<br />

8<br />

www.directcommercemagazine.com | awards@ecmod.com | +44 (0)1271 866112


ECMOD Awards • 31 Belmont Rd • Ilfracombe • EX34 8DR<br />

T: 01271-866112<br />

email: awards@ecmod.com • www.directcommercemagazine.com<br />

official entry form<br />

to be completed by all entering<br />

Category entered (please tick)<br />

1 Annual sales of up to £5 million B2B B2C<br />

2 Annual sales of £5 - £15 million B2B B2C<br />

3 Annual sales of £15 - £30 million B2B B2C<br />

4 Annual sales of £30 - £50 million B2B B2C<br />

Enter any two categories of your choice for £95+ vat. For each additional category please add<br />

£40+ vat. DCA members – enjoy discounted rate of £85+ vat for any two categories of your choice<br />

– for each additional category please add £40+ vat.<br />

Please charge my Visa/Mastercard/Maestro/Delta card<br />

5 Annual sales over £50 million B2B B2C<br />

CONSUMER<br />

BUSINESS<br />

Office & Business<br />

6 Children’s sector 14<br />

Supplies<br />

7<br />

8<br />

9<br />

10<br />

Womenswear &<br />

Accessories<br />

Menswear &<br />

Accessories<br />

Home including<br />

Food & Wine<br />

Gardening &<br />

Outdoors<br />

Gifts, Gadgets,<br />

11 Hobbies, Home<br />

Entertainment<br />

12 Luxury Brands<br />

13 Charity Trading<br />

15<br />

16<br />

17<br />

18<br />

19<br />

20 Best Catalogue Creative & Production<br />

21 Best Overall Website<br />

22 Best Mobile Commerce Execution<br />

23a<br />

Best Exploitation of Technology -<br />

Businesses with sales up to £25 million<br />

23b<br />

Best Exploitation of Technology -<br />

Businesses with sales over £25 million<br />

24 Outstanding Customer Service<br />

Industrial &<br />

Warehouse Supplies<br />

Hotel, Catering,<br />

Facilities Management<br />

Equipment & Supplies<br />

Education, Teaching &<br />

Training Products<br />

Health, Medical,<br />

Scientific Supplies &<br />

Equipment<br />

Electronic &<br />

Technology Products<br />

Please tick here if you DO NOT wish your details to be used for<br />

internal promotions from Direct Commerce Enterprises Ltd.<br />

Please tick here if you DO NOT wish to receive information about<br />

products and services from other carefully selected companies.<br />

Valid From Expiry Date Issue no.<br />

Maestro only<br />

we will call you for this<br />

Security Code<br />

Last 3 digits on reverse of card<br />

Date: ...............................................................................Signature: .............................................................................................................................................<br />

Entering Company: ..............................................................................................................................................................................................................<br />

Entering Brand(s) if different: .....................................................................................................................................................................................<br />

My Name: .......................................................................................................Position: .............................................................................................................<br />

Company: .......................................................................................................Website address: ..........................................................................................<br />

Address: ............................................................................................................................................................................................................................................<br />

................................................................................................................................................................................................................................................................<br />

...............................................................................................................................Postcode: ..........................................................................................................<br />

Email address: ...............................................................................................................................................................................................................................<br />

Landline:.........................................................................................Mobile:..................................................................................................................................<br />

Do not ship your entry with this form – please await confirmation, receipted invoice & instructions.<br />

A separate form is required for each category entry; photocopies are admissible.<br />

+44 (0)1271 866112 | awards@ecmod.com | www.directcommercemagazine.com 9

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