CSG INTERCONNECT - Telecom Asia

CSG INTERCONNECT 

Leading the World in Interconnect Billing 

© 2011 CSG Systems International, Inc. Confidential and Proprietary 1 

Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved.

CONTENTS 

03 EXCELLENCE IN INTERCONNECT BILLING 

• The solution at a glance 

• Recognize business changes & challenges 

07 OPTIMIZED INTERCONNECT BILLING 

• Improving your Interconnect operations 

• Managing complex services & partnerships 

• Increasing speed and productivity 

• Cross-portfolio benefits 

11 CSG INTERCONNECT 

• Interconnect core 

• Optional subsystems 


As the telecoms value chain becomes more complex, the availability 

of new IP and Content services is creating new revenue streams, not 

just for retail billing but also for inter-operator billing and partner 

billing. Securing these new revenues, while managing your existing 

voice business, means developing the capability to recognize, rate, 

bill and justify the bill to your partners for a much wider range of 

products and services. 

\ 

CSG Interconnect is recognized as the world’s most comprehensive 

and powerful settlements system, handling every kind of traffic, 

from simple voice to the most advanced content and data services, 

in a single, highly-integrated platform. It helps operators across the 

globe to maintain or increase profit margins and comply with the 

broadest range of global standards. 

Copyright © 2011 CSG Systems International, Inc. and/or its affiliates (“CSG”). All rights reserved. 2

CSG INTERCONNECT: 

Excellence in Interconnect Billing 

CSG Interconnect is the world’s leading 

interconnect software solution with over 

200 customers spanning all telecoms 

market segments across the globe 

including Orange, Telefonica, France 

Telecom, Vodafone and Reliance India. 

These customers select CSG Interconnect 

as the natural choice to improve 

efficiencies in their wholesale operations 

and manage the latest content and 

value-added data services. 

CSG Interconnect helps organizations to 

revolutionize their end-to-end interconnect 

business processes; formerly passive interconnect 

systems are transformed into real-time business 

management engines that deliver true control. 

CSG Interconnect offers advanced settlement 

functions, web based partner self-care, flexible 

dispute management features, pre-packaged 

integration with popular ERP systems, and 

improved IT management to help operators 

streamline their operational overhead and cope 

with the constant changes and challenges in their 

business models. 

Lower Total Cost of Ownership: 

• Removes the need for multiple wholesale 

billing systems by providing a fully 

convergent settlement system for 

traditional, IP and content services 

• Reduce unnecessary out-payments 

• Enable a high degree of partner self-care 

to cut costs 

• A settlement system which allows more 

efficient negotiation 

• Achieve a quick return on investment 

Increase Productivity: 

• Streamline and automate day-to-day 

labor intensive tasks 

• Seamlessly integrate with other business 

and operational systems 

• Up-to-date information to enable 

informed business decision making 

• Manage system with a minimum of 

resources and effort 

Increase Revenue and Improve Cash Flow: 

• Create new revenue streams from the 

introduction of IP / content services 

• Reconcile operator and partner invoices 

to a high level of accuracy 

• Enable quicker settlements and efficient 

management of disputes 

• Rapidly introduce new products and 

services without changes to the system 

• Improve cash flow by invoicing partners 

on time 


THE SOLUTION AT A GLANCE 

CSG Interconnect is a highly cost-effective billing 

and settlement solution that enables you to 

administer traditional interconnect agreements 

and advanced IP/content agreements in a single 

system. The system can be readily adapted to suit 

your business processes and supports the 

following key functionality out of the box: 

• Management of all types of wholesale 

agreements including IP / Content 

agreements with all types of partners 

• Support for simple and complex rating 

techniques including advanced revenue 

sharing and multi-party settlement 

• Support for cross product / partner 

discounts, advanced volume based rating 

• Comprehensive non-usage, recurring and 

one off charging 

• Flexible summarization of traffic for 

better reporting and analysis 

• Flexible financial summarization and 

automated posting of pre-estimates, 

estimates and actuals 

• Real-time web-based partner access / 

self-care 

• Multi-franchise capability with full 

security 

• Automated reconciliation of billing and 

EDR data 

• Powerful invoicing capabilities that 

support established ERP systems 

• Process distribution capabilities on 

parallel low-budget hardware platforms 

CSG Interconnect is a convergent wholesale billing 

and settlement solution that supports a range of 

business models and covers the multi-party 

settlement requirements of operators wishing to 

partner with a variety of companies such as: 

• Fixed operators, switched / switch-less 

resellers 

• Mobile operators 2G, 2.5G and 3G, 

MVNOs 

• International carriers including those 

using ITU principles 

• Cable/DSL operators 

• VoIP and messaging providers 

• Content partners, content aggregators, 

merchants, sponsors, advertisers 

• ISPs, WISPs 

• GRX exchanges 

“We selected CSG’s Interconnect v7 

because of CSG’s experience in the 

international market. CSG has a proven 

track record in delivering turnkey 

solutions of a similar nature to ours. 

This was an important factor for us.” 

Justin Brochocki, 

Strategic Sourcing Manager 

TelstraClear 


Operators need to respond to change faster 

than ever to combat declining voice revenues 

and enable growing numbers of next generation 

services. CSG Interconnect enables operators to 

rapidly enter new markets, improve cash flows, 

and reduce bad debt through streamlined and 

rapid billing cycles, tariff updates and 

settlement procedures. 


RECOGNIZING BUSINESS CHANGES & CHALLENGES 

Flexibility: The large number of interconnect and 

content partner agreements means that operators 

need to have flexible business processes, systems 

and control structures in order to manage their 

operations effectively. CSG Interconnect offers the 

inherent flexibility to adjust agreements to market 

conditions, change pricing and revenue share, setup 

partners and services, analyze liabilities and 

opportunities, and provide consistency of network 

facilities among carriers quickly and easily. 

Automation: As interconnect arrangements and 

product definitions become more complex, 

automation becomes an increasingly important 

factor. CSG Interconnect allows the automation of 

wholesale billing processes including agreement 

management, trading and routing, rate loading, 

price management, invoicing and settlements, 

financial interfaces and reconciliation. 

Rapid reaction to change: Operators need to 

respond to change faster than ever to combat 

declining voice revenues and enable growing 

numbers of next generation services. CSG 

Interconnect enables operators to rapidly enter 

new markets, improve cash flows, and reduce bad 

debt through streamlined and rapid billing cycles, 

tariff updates and settlement procedures. 

Business insight: Transparency of interconnect 

operations, including end-to-end audit trail and 

drill down through financial data allow for an 

informed approach to the management of 

wholesale agreements. CSG Interconnect gives you 

visibility of the whole interconnect operation so 

that business decisions can be made which 

maximize profitability. 

Cost control: CSG Interconnect is a highly flexible 

system that allows operators to ensure that the 

claims that are made on them from partners are 

accurate, allowing them to effectively manage 

costs, revenues and margins. With CSG 

Interconnect, cash flow can be improved and cost 

of ownership lowered compared to in-house or 

proprietary systems. 

Regulatory compliance: CSG Interconnect 

allows operators to address new charging models 

and regulatory compliance mandates with minimal 

disruptions to operations or need for IT 

development 

CSG Interconnect is a highly flexible system that 

allows operators to ensure that the claims that are 

made on them from partners are accurate, 

allowing them to effectively manage costs, 

revenues and margins. 


CSG INTERCONNECT: 

Optimized Interconnect Billing 

Improving Your Interconnect Operations 

CSG Interconnect increases productivity by 

optimizing the process of settling invoices or 

payments received from inter-carrier partners. The 

single, consolidated platform handles all the data 

in the network and supports any type of traffic, 

whether it is voice, mobile, data, IP, value-added 

services or content. This provides all interconnect 

functions with consistent and reliable source data 

and a clear picture of finance, performance and 

market information. 

Accelerating the Billing Cycle 

To help eliminate delays in revenue recognition 

and improve cash flow. CSG Interconnect removes 

cumbersome, repetitive administrative processes 

associated with generating interconnect 

statements – loading of tariff plans and rates, 

filtering, editing and enrichment of EDRs, service 

and tariff changes, and production of legal account 

documents– generating invoices and statements 

quickly and assuring that they are more accurate, 

controlled and auditable. 

Powerful Rate Management 

Quickly load tariffs, communicate changes, spot 

discrepancies, and make amendments more 

accurately than ever before. CSG Interconnect 

offers a bulk load facility that automates the 

process of updating carrier rates and codes via a 

graphical user interface, eliminating the 

discrepancies often incurred in manual inputting 

of complex tariff rates and delays in 

communicating changes. This is essential to the 

accurate verification and settlement of invoices. 

Effective Dispute Management 

Settlement of interconnect charges between 

operators can be a complicated and timeconsuming 

task. CSG’s Automated Reconciliation 

Manager allows better cash flow management by 

ensuring amounts payable and receivable can be 

actively traced and monitored at different stages 

in the settlement process. The system also 

identifies areas of dispute and suggests ways to 

resolve them. This eliminates lengthy 

reconciliation periods, offers better resource 

utilization, and lowers operating costs. 

Streamlining Invoice Production 

Streamlining invoice production is an integral part 

of CSG Interconnect by enabling flexible 

management of billing periods to ensure 

maximum invoicing and cash flow flexibility. For 

example, billing periods can be segregated into 

revenue and expense elements. This means that 

the revenue elements can be closed off and 

invoiced immediately, eliminating the need to wait 

for outstanding rating information to be in place 

before the billing period can be closed. 

Flexibility to Support All Business Models 

CSG Interconnect supports all types of business 

models including ITU settlements, destination and 

distance based charging, bilateral and volume 

based agreements, advanced revenue sharing, 

refile, international resale, direct, cascade and 

indirect billing as well as nonevent billing for 

network services such as, leased lines, shared 

infrastructure billing, co-location fees, Wholesale 

Local Loop Unbundling, subscription based content 

and bit stream access. CSG Interconnect also 

caters for a number of market-specific business 

processes including Element Based Conveyance 

(UK), Carrier Price List (UK), Codifi (Spain), and Pisa 

Mexico). 


Managing Complex Services & 

Partnerships 

Actively Manage Interconnect Agreements 

CSG Interconnect enables the active management 

of interconnect agreements. The system offers the 

complete transparency needed to monitor and 

drive performance of each business relationship 

through real-time business rules. This can lead to 

the creation of new agreements, pricing strategies, 

and incentives and the resolution of issues such as 

unprofitable agreements, bad debt and 

inadequate service provision. 

Drive Revenue through Next Generation 

Billing 

To make next generation services truly profitable 

operators need high levels of billing flexibility, data 

quality and rapid service deployment. The system 

offers unifying technology to manage both 

traditional and new interconnect models– 

including value-based billing, capacity based, 

recurring charges, IP peering arrangements, GPRS 

roaming, multi-franchise support, multi-party 

settlements and revenue-sharing agreements for 

partners, sponsors and advertisers – all from a 

single convergent system. 

Reducing Costs of Managing Partners 

A single point of contact is essential to the efficient 

management of a growing number of partners. 

CSG Interconnect provides a secure web portal 

that allows partners to manage their own 

accounts, query their agreement details, and make 

statement and traffic enquiries. This significantly 

cuts the costs of dealing with queries and issues 

and helps to economically manage a large number 

of interconnect and content partners. 

Launching Innovative New Services 

The challenge for operators is to provision new 

services as quickly and cost-effectively as possible 

without the need to perform complex and 

expensive system enhancements. CSG 

Interconnect offers powerful rating, tariffing and 

discounting capabilities for traffic, recurring 

charges and one off events, allowing the definition 

testing and launch of attractive and innovative 

products to market faster than competitors, and 

ensure that the network is optimally used to 

maximize product margins. 

Revenue Assurance Controls 

Powerful task recording and revenue assurance 

controls manage the integrity of tariff data and 

monitor performance, allowing audit control, SOX 

compliance and integrity reporting. This also 

allows billing managers to ensure that billing 

accuracy is maintained during the introduction of 

new services, pricing structures and partners. 

“CSG’s Interconnect billing 

solution has been selected for its 

proven capabilities in simplifying 

billing and reconciliation and we 

are confident that our investment 

will yield greater interconnect 

profitability and improved 

network performance.” 

Tariq Rashid, 

CIO of Mobilink 


Increasing Speed and Productivity 

Managing Complex Services & Partnerships 

CSG Interconnect is designed to enhance 

productivity. Features include Smart Re-pricing, 

which automatically tracks reference data changes 

and offers Summary-level Re-pricing if 

appropriate. New reference data management 

features include Common Rate Books, Overrides, 

Multi-row Delete / Authorize and additional Online 

views (Pending / Authorized / Both). In 

addition, the correction of errors assists users in 

actively resolving issues. 

Sophisticated Reporting and Analysis 

Powerful standard reporting functionality ensures 

that decisions are made based upon timely and 

accurate information. End to end billing 

information, both summary and itemised and all 

reference data is available for reporting. A 

Business Objects Universe is provided, allowing 

standard and custom reporting using the industry 

standard Crystal Reports. In addition, a 

documented semantic layer provides access to all 

information, enabling the production of customerspecific 

reports using other third-party reporting 

tools. 

Interconnect also uses advanced techniques, such 

as compression, to keep storage costs to a 

minimum. Users can specify how data should be 

compressed, and at what level, before export 

takes place. This greatly reduces data storage 

needs– helping not only to increase the efficiency 

of the process but also to reduce overall costs of 

ownership. 

Wholesale Business Management 

The CSG Wholesale Business Management 

portfolio offers a broad range of complementary 

products to support accurate wholesale billing and 

settlement using Interconnect. It provides 

OptimiZed Routing functions to maximize 

wholesale margins, Content Partner Management 

to support emerging requirements such as 

revenue sharing and multi-party settlement for 

IP/Content services and Contract Management to 

support rapidly changing wholesale agreements 

and rates. All fully integrated with enterprise 

standard reporting, pre-processing and mediation 

capabilities. 

Highly Scalable System 

CSG Interconnect is highly scalable and has been 

benchmarked to process over 1 billion CDRs in an 

8 hour window. This high performance also scales 

downwards on lower volumes of data. The system 

offers increased speed of both processing and data 

loading. For data loading, integrated bulk loaders 

run as server components, allowing the processing 

to occur on the powerful multi-CPU server, but 

retaining full validation by common components 

shared with the GUI interface. 

Lowering Your Storage & Hardware Costs 

The ability to deploy additional rating engines that 

run on lower cost hardware provides a costeffective 

and readily scalable solution. CSG 


"Through Interconnect Digicel has the 

capability to charge other interexchange and 

local exchange carriers without delay while 

automatically reconciling our own invoices 

with their incoming bills. There is a minimum 

requirement for staff to support the process 

since everything is handled by the system. As 

a result we can keep our operational overhead 

relatively low without impacting our efficiency 

in settling with other carriers." – Jermaine 

Nicolas, Interconnect Billing Executive, Digicel 



Wholesale Billing and Settlement 

Manager 

At the heart of CSG Interconnect lies the 

Settlement Manager, which offers powerful 

convergent interconnect rating and 

settlement features essential to the effective 

management of your interconnect 

operations. Combined with powerful 

modeling capabilities, you can intuitively 

manage the connectivity with other operators 

and business partners and the rating of all 

types of event and non-event traffic items to 

be exchanged. 

Reference Data Management 

All the repetitive tasks of loading and maintaining 

reference data for each agreement are simplified. 

The system offers an integrated bulk loader, a 

reference data API for integrating adjunct software 

and flexible data management capabilities. This 

significantly reduces the amount of data 

maintenance required and is essential for operators 

with large or growing numbers of agreements 

operating in an environment of constant change. 

Convergent Wholesale Rating 

It is essential to respond rapidly to changes in 

agreements, rates and business models to ensure 

that billing accuracy is not compromised. CSG 

Interconnect is a single convergent solution 

supporting event and non-event rating that offers 

the inherent flexibility to manage frequent changes 

to individual calls and ‘billable events’ including 

rated traffic, ad hoc charges, commissions, 

discounts, revenue share, traffic and volume 

agreements, etc. 

Accurate Rate Changes 

As tariff rates frequently change, operators need 

the flexibility to update and amend rates accurately 

and prevent errors and delays in realising 

interconnect revenues. The system offers 

intelligent re-pricing features that actively identify 

records for which rates have changed and 

automatically schedules re-pricing work flow for 

these records, minimizing the opportunities for 

users to make errors. 

Rapid Statement Generation 

Speed up cash flow and statement generation by 

exploiting Flexible Billing periods. CSG Interconnect 

enables the Billing Period to be segregated into 

Statement Type, Revenue, and Expense elements. 

This allows the revenue element to be closed off 

and settled immediately without having to wait for 

the cost side of the billing period to be rated and 

closed. 

Discounting And Special Charges 

React more quickly to market changes using the 

range of flexible and userdefinable discount plans. 

Discount traffic can be defined in detail by traffic 

types and data driven selection of traffic 

summaries, discounts can link between different 

network operators and across multiple periods. It is 

also possible to define where in the Billing Report 

details of discounts should be included. 

Data Summarization 

The storage of unnecessary and duplicated data can 

be significantly reduced with CSG Interconnect. The 

system’s flexible architecture enables users to 

specify how data should be summarized and at 

what level, to cut data storage needs. Also, this 

enables users to query summary records based on 

any criteria, guarantee data recoverability, view 

meaningful revenue assurance statistics, and 

ensure consistent batch throughput. 


Multi-Party Settlement 

CSG Interconnect allows operators to maximize 

their profit from the delivery of services offered to 

subscribers and partners over new network 

technologies, service delivery platforms, and open 

infrastructure gateways. The system enables multiparty 

and multi-point settlements between an 

unlimited number and range of partners, including 

managing the tiering of partners, different billing 

arrangements and complex revenue sharing. 

Smart Error Management 

The CSG solution helps operators to be more 

efficient and productive by eliminating laborintensive 

processes of manually correcting 

reference data errors. Using Smart Error 

Management technology, data errors can be rapidly 

managed and corrected, to maximize billable 

revenue and control the auditing of all changes to 

EDRs. 

Interconect Reporting 

Access to critical business information is needed to 

effectively manage cost, revenue and margin for all 

interconnect partners. Standard reports are 

provided to meet regulatory needs, manage costs, 

audit billing, predict traffic data trends and issue 

statements. The system also provides direct and 

seamless access to external reporting products such 

as Crystal Reports. 

Full Rating Support 

CSG Interconnect offers full rating of data 

(e.g.,SMS) and content (e.g.,MMS) traffic, in 

addition to traditional voice traffic for a variety of 

different scenarios including multi-step and multicomponent 

rating rules. Matrix Rating offers the 

ability to perform advanced rating, using a 

combination of user-defined fields. This is 

extremely useful when it comes to introducing new 

products and services where rating variables 

cannot be anticipated in advance. 

Advanced Revenue Sharing 

Revenue share agreements for wholesale content 

billing are becoming far more complex, as a result 

of highly involved tariffing, personalized content, 

and performance-based agreements. CSG 

Interconnect offers advanced revenue share 

capabilities, including flexible weighting of revenueshares 

to encourage partners, this addresses 

regional interconnect variants and next-generation 

content services. 

Volume Based Rating 

The Volume Based Rating feature enables 

operators to gain or give incentives to partners 

based on the volume of data transacted over a 

given period. It caters for multi-conditional volume 

thresholds and provides the ability to apply penalty 

rates based on a range of options. Usage thresholds 

can also be specified as a percentage of criteria, 

e.g. commitment is that 20% of traffic should be 

mobile. 


Optional Subsystems 

CSG understands that the interconnect needs 

of operators differ according to their market 

and product sets. In addition to the core 

product, CSG Interconnect consists of a set of 

subsystems that can be tailored around your 

particular needs. 

Pre-Processing Manager 

The Pre-processing Manager actively collects data 

from network elements or mediation systems 

through advanced acquisition features. It offers a 

high degree of data filtering and manipulation 

through its advanced data management 

and business logic processes. 

• Data validation 

• EDR enrichment and transformation 

• EDR filtering and editing 

Partner Relationship Manager 

The Partner Relationship Manager offers the 

infrastructure for secure online access to CSG 

Interconnect and a high degree of partner self-care. 

The portal allows partners to access up-to-date and 

reliable information to query their agreement 

details and view their transactions. 

• Secure partner self-care Web portal 

• View agreement details 

• Drilldown from summary to rated EDRs 

• Up-to-date partner information on 

• rated events 

• Secure profile and publication process 

• for partner managers 

• Support for refund management 

International Settlement 

The International Settlement Manager provides a 

common framework for international operators 

to model international agreements, including 

traditional ITU, refile, hubbing, and other routebased 

interconnect agreements. The system offers 

a high degree of flexibility enabling entry into 

profitable agreements with a wide variety of 

partners. 

• Full route-based/total accounting rate 

billing 

• Support for refile, hubbing re-origination, 

and buy and sell rates 

• Bi-lateral billing management 

• Inbound and outbound declarations and 

invoices (electronic or manual) 

• Verification between declared and 

measured traffic aids in detecting traffic 

under-declarations and eliminates revenue 

leakage 

• Integrated net settlement statement to 

net revenue 

Automated Reconciliation Manager 

The Automated Reconciliation Manager is a 

powerful tool that can assist with the rapid 

resolution of disputes. It is designed to meet a wide 

variety of reconciliation models and automates the 

process of comparing interconnect charge 

information from multiple interconnect systems. It 

enables information to be compared at multiple 

levels of detail, ranging from the comparison of 

billing summaries to the comparison of EDRs. This 

allows for significantly reduced settlement times 

and improves the accuracy of interconnect charges. 

• Traffic event based reconciliation 

• Revenue event based reconciliation 

• Revenue summary based reconciliation 

• Fuzzy mapping controls (e.g. match 

• part of A or B number) 


Financial Manager 

Interconnect Financial Manager complements the 

Interconnect suite, offering invoice generation, 

design and control. It also provides user defined 

data aggregation and mapping, customized data 

layouts, account tracking and management control 

of ERP Interfaces. 

• Generation and control of balance and 

cash flow 

• Pre-defined and user-defined transactions 

• User definable alarms and notifications, e- 

mail and SMS 

• Group and User advance payment 

administration (pre-pay) 

• Support for SAP, Oracle or other ERP 

system 

• Secure (https) web based graphical user 

interface 

Recurring Charges 

Recurring Charges Manager provides for charging 

and settlement of agreements that are not based 

on events, such as leased lines and co-location fees. 

It provides comprehensive support for nonevent 

billing including billing in advance or arrears, early 

cancellation including pro-rata repayment/penalty 

charging as well as flexible recurring charge periods 

ranging from days to months or years. 

• Multi-dimensional rating 

• Tiered, threshold and capped rates 

• Supplementary agreement information 

• Calculation of recurring charges tiered 

by event volumes 

Contract Manager 

Typically the data from a single rate sheet can 

easily take two weeks to load by hand, and there 

will be errors. Contract Manager can load a rate 

sheet in just a few minutes and with 100% 

accuracy. Rapid and automatic loading of buy rate 

sheets into Interconnect. Analysis of rate sheets to 

quickly identify changes to dial plans and rate 

increases. The rates can be replicated across 

multiple business units and products as required. 

Rounding options can be defined and a Revenue 

share value can be applied. The following data 

types are loaded. 

• Destinations (tiers) 

• Network addresses(CNP – number 

prefixes) 

• Rating rules – who gets paid or pays 

• Rating calendars 

• Rates 

“An upgrade to Interconnect v7 from CSG 

International will improve Indosat's 

ability to accurately and cost effectively 

bill and settle, with all its national and 

international partners, for the full range 

of services it offers, from basic telephony 

to the most advanced next generation 

services." -- Azinul J Adrian, VP of IT, Fixed 

Access Division, Indosat 


ABOUT CSG INTERNATIONAL 

CSG Systems International, Inc. (NASDAQ: CSGS) is a market-leading business support solutions and services 

company serving the majority of the top 100 global communications service providers, including leaders in 

fixed, mobile and next-generation networks such as AT&T, Comcast, DISH Network, France Telecom, 

MasterCard, Orange, T-Mobile, Telefonica, Time Warner Cable, Vodafone, Vivo and Verizon. 

With over 25 years of experience and expertise in voice, video, data and content services, CSG International 

offers a broad portfolio of licensed and Software-as-a-Service (SaaS)-based products and solutions that help 

clients compete more effectively, improve business operations and deliver a more impactful customer 

experience across a variety of touch points. For more information, visit our website at www.csgi.com 

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© 2011 CSG Systems International, Inc. All rights reserved. Although every effort has been made to ensure that the 

information contained within this document is up to date and accurate, CSG Systems International, Inc. cannot be held 

responsible for any inaccuracy or error in the information contained within this document.

CSG INTERCONNECT - Telecom Asia

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