KPMG Quantifies Impact on Tourism for HAC - Hotel Association of ...

<strong>KPMG</strong> <strong>Quantifies</strong> <strong>Impact</strong> on Tourism for HAC
At the outset of the War in Iraq, which was almost immediately
followed by the first outbreak of SARS, the Hotel
Association of Canada recognized that it must have quantifiable
research and data on hand in order to effectively
handle the situation. Accordingly, <strong>KPMG</strong> was commissioned
by HAC to undertake this analysis in early March.
Since the week of March 2nd, 2003 (the week the first
Canadian SARS death was reported) and June 1st (the most
recent data available
at press
time), the aggregate
decline in
tourism expenditures
in the
Toronto area is
estimated by
<strong>KPMG</strong> at almost
$211 million. Of
this amount, $79
million is attributed
to the accommodation
sector,
$50 million to
food and beverage,
$18 million
to recreation and
entertainment,
$29 million to
both public and private transportation, and the remainder
falls to "other" expenditures.
The greatest declines came in the month of April with
tourism spending dropping by $96 million over April 2002.
During the week of April 27th alone, total expenditures
were 60% lower than the same week the previous year.
Summer 2003
Volume 13
Number 2
Inside this issue...
While Toronto is the lightening rod nationally, the losses
continue to mount across the country with Vancouver showing
losses of $63 million, Montreal indicating $49 million
and Niagara Falls, $25 million.
Over the course of the coming weeks, <strong>KPMG</strong> will produce
regular weekly estimates of travel expenditure variances
between 2003 and 2002 for each of Montreal, Ottawa,
Toronto, Niagara Falls, Calgary and Vancouver. <strong>KPMG</strong>'s
methodology
includes use of
Smith Travel
Research and
Statistics
Canada's "Cities"
data as well as
both <strong>KPMG</strong> and
HAC's comprehensive
national
hotel database.
Government Relations - Travel Coalition and Nutrition Labelling...page 2
Green Leaf Eco-Rating Program - Participating Properties...page 6
Additional information
is available by
contacting Jeff Dover
at <strong>KPMG</strong> (416) 777-
8268.
For up-to-date reports on SARS, BSE and West Nile,
visit the following web sites:
CANADIAN TOURISM COMMISSION
www.canadatourism.com
HEALTH CANADA
www.hc-sc.gc.ca
Printing sponsored by:

Government Relations
Travel Coalition Seeks Immediate
Action
"Cabinet needs to immediately implement the unanimous
report of the Commons Transport Committee
that was released last month," said the Hotel
Association of Canada in a press conference on June
16th. "We all know what needs to be done. Cabinet
needs to act before there are more layoffs and bankruptcies
in the industry."
Among other things, the report called for the elimination
of the Air Travellers Security Charge, the suspension
of federal airport rents for two years and a 50 per
cent reduction in the federal aviation fuel excise tax
rate for two years.
The Federal Government's inaction is conspicuous.
Other governments have taken action - the U.S. recently
suspended collection of their air security charge
until September 30th.
The accommodation industry has been hit over and
over again the past two years as a result of 9 -11 and its
aftermath, the War on Terrorism, the War in Iraq, a
softening economy, SARS and BSE, and through it all
government has continued collecting spiralling fees
and taxes charged to air travellers. Consumers need
relief, not more stalling.
The Travel Industry Cost Coalition is dedicated to
achieving immediate reductions in governmentimposed
fees and taxes on air transportation. The
founding members of the Coalition are the Hotel
Association of Canada, the Association of Canadian
Travel Agencies, the Canadian Airports Council, the
Tourism Industry Association of Canada, and the Air
Transport Association of Canada. Members of the
Coalition directly employ over 600,000 people across
Canada, generate $56 billion annually in sales and $19
billion in taxes for governments.
HAC Fights Bill C-398 - Mandatory
Nutrition Labelling
This Private Member's Bill, sponsored by MP Tom
Wappel, would force hotels and restaurants to label
calorie, fat and sodium contents on all of their menus.
This proposal would be virtually impossible to implement
given the enormous variety of menu items and
options available.
2 RooMers Summer 2003 Volume 13 Number 2
As the HAC has pointed out to Ministers and caucus,
hotels offer guests the freedom of choice from thousands
of ingredients, which results in literally millions
of combinations of meal services in our restaurants,
dining rooms, banquet halls, dining in guest rooms and
off-site catering. It would be truly impossible to communicate
caloric, fat or sodium content on menus.
The HAC appreciates the importance of healthy
lifestyles and as a service industry have already
responded to public demand. But how can you analyse
content, which changes daily, and print menus that
could theoretically be hundreds of pages long?
This unworkable proposal does not make sense. Even
if this was not being considered at a time when our
industry is suffering hundreds of millions of dollars in
losses we would veraciously oppose this legislation as
unwieldy, costly and impractical.
Do the words “frivolous litigation” come to mind?
A vote initially planned for June has been delayed until
the Fall due to the Parliamentary recess.
Canada - U.S. Relationship
A key issue for the accommodation industry is Canada
- U.S. relations. At the onset of the War in Iraq we
pointed out to the Prime Minister that Canada must
support its best friend; a country which in 2002 sent
16.5 million visitors to Canada, stayed overnight and
spent $8.5 billion.
Canada's perceived lack of support for the U.S.-led
war, together with public shots that some Ministers and
backbenchers took at the U.S., has led to further deterioration
of relations between our two countries. The
current situation in Canada with SARS and BSE exasperated
this situation that is currently HAC's foremost
government relations action agenda item.
In Other News...
Tony Pollard appeared before the Copyright Board of
Canada on June 17th, objecting to SOCAN Tariff 18
which would increase fees for Recorded Music for
dancing by up to 249 per cent.

Update your Bookmarks and Address Book
The Hotel Association of Canada has a new home on the World Wide Web!
We can now be found on-line at:
www.hotelassociation.ca
Please be sure to take note of our new email addresses:
Tony Pollard, President Andrea Myers, Marketing & Member Services
pollard@hotelassociation.ca myers@hotelassociation.ca
Debi Brown, Administration & Meetings Nader Shureih, Sales & Marketing
brown@hotelassociation.ca shureih@hotelassociation.ca
Member Benefit
Update NEW!
Let us help you get your promotional mailings one
step closer to your target audience. It's taken some
time, but we've managed to create a database of
individual Canadian accommodation properties that
is now just over 6,400 in number. Choose your
parameters (province, city, # of rooms, etc.) and
we'll send you 1,000 pre-printed mailing labels for
only $50. That's just 5¢ per label! (Note: Members
may take advantage of this benefit once per membership
period.)
If you're looking to reach more than just one thousand
properties, we also offer a mailing service.
Send us your material, ready for mailing in
envelopes and postage affixed, and we'll take it from
there. The cost to members for this service is just
$30 per 100 envelopes.
The Hotel Association of Canada’s
2003/04 MEMBER DIRECTORY
will soon be ready for distribution!
Members: Look for your complimentary
copy in the mail early July.
The Directory is also available for purchase.
For info call (613) 237-7149 or email
info@hotelassociation.ca
RooMers Summer 2003 Volume 13 Number 2 3

Energy Management
with the OEE
In today's challenging times it is an accepted reality that
energy savings nearly always go to the bottom line. Saving
energy by automatically resetting a room temperature when
a guest is out is only logical considering rented rooms are
unoccupied 60 per cent of the time.
The basic premise of energy management systems is to
allow preset room temperatures to go up and down when
guests vacate or return to their rooms. Naturally there is a
trade-off between guest comfort and energy savings.
Working with Natural Resources Canada’s Office of
Energy Efficiency (OEE) will help you lower energy costs,
shorten payback periods and reduce greenhouse gas emissions
that contribute to climate change. The Energy
Innovators Initiative (EII) Energy Retrofit Assistance or
ERA (3) provides eligible commercial and institutional
organizations with financial support to implement or
expand the scope of new energy retrofit projects. Limited
funds are available, with priority going to projects demonstrating
the largest reductions in energy consumption.
Eligible organizations with three or less buildings may
receive $7.50 per gigajoule saved in an energy retrofit project
- up to $250,000 or 25 per cent of approved project
costs. Only projects resulting in annual energy consumption
savings of 5000 gigajoules or more will be considered.
Learn more by contacting the Office of Energy Innovation
at Natural Resources Canada by calling (613) 943-0643 or
by visiting http://oee.nrcan.gc.ca.
OEE is a Hotel Association of Canada Strategic Partner.
ESDEKAY
UMBRELLA
& PROMOTIONS #7-12240 Horseshoe Way
Richmond, BC V7Y 4X9
Tel: 604.277.3805
Fax: 604.277.3874
Email: esdekay@telus.net
4 RooMers Summer 2003 Volume 13 Number 2
HSMAI - A Key to
Success
By: Kris Crundwell, Canadian Chapter President
In early 2003 business travel appeared to be slowly on its
way back up when we were hit with terrorism alerts, the
War in Iraq, SARS, the Air Canada situation and BSE.
Everyday you pick up the newspaper there is another reason
not to travel.
People will continue to travel, but they’ll travel by car,
train, boat, RV, bus and limited-range air. Hoteliers must
work strategically to form these partnership relationships
and create innovative and appealing customer programs
that can be cross promoted for mutual benefit.
Good value will help drive a return to travel. A poor economy
demands good value on every purchase. Good value
does not necessarily mean "fire sales" but consumers are
seeking extra value programs and packages providing both
savings and, equally important, extra customer benefit.
So what should you be doing in these challenging times
in order to make a difference?
Join the Hospitality, Sales and Marketing Association
International (HSMAI). HSMAI is an association dedicated
to being an information portal for those who direct sales
and marketing functions in hospitality, travel and tourism.
Membership privileges include access to their publications
and information resources; educational and recognition
forums; business and networking forums. In addition, your
Canadian membership will provide you with a Canadianchapter
newsletter, local educational and networking
forums, various discounts and much more.
For more information on membership visit :
www.hsmai.org or www.hsmai.ca.
E-Commerce Growth
The Hospitality Sales and Marketing Association
(HSMAI) reports that a survey by TravelClick concluded
Internet reservations received at the central reservations
offices for the major hotel chains grew 75 per cent in
2002 over 2001. Notably this increase resulted primarily
from the brands' own web sites. The report shows that
twice as many reservations came through GDS channels
than Internet sites.
The 33 major chains/brands which participated in the survey
reported that 13 per cent of their total CRO reservations
were received from their brand website in 2002,
while six per cent of all reservations were secured from
third-party Internet sites. Less than half, or 42 per cent of
reservations were made by phone to the CRO's.

Notable & Newsworthy
TRANSITIONS
Effective this past April 15th, Six
Continents PLC, the U.K. parent company
of Six Continents Hotels, Inc. (SHC),
demerged its hotel business from its retail
business (pubs and restaurants). The hotel
business has been renamed
InterContinental Hotels Group PLC.
The website is www.ichotelsgroup.com.
The 459- room Renaissance Montreal
Hotel has been sold to McGill University
(to be used as a student dormitory) as part
of a restructuring and expansion of the
Marriott brand in Canada. Marriott also
plans to add a second Residence Inn by
Marriott to Montreal and a Courtyard by
Marriott to Quebec City. Other Canadian
openings will include: the 250-room
Renaissance Toronto Airport Hotel in
September and the Marriott Victoria
Inner Harbour Hotel in March 2004.
Marriott also has an agreement in principle
with Pinnacle International to operate the
446-room Pinnacle Hotel in downtown
Vancouver, effective July 1, 2003.
The 150-room Euro-Can hotel, Windsor,
ON has been purchased for $7.8 million,
and 50 suites will be closed to be used as a
double-occupancy residences for students
at Lambton College starting next
September. Ontario universities and colleges
are acquiring or leasing hotels as
they get ready to handle the double-cohort
of students expected this fall.
Holiday Inn Burlington has announced
the renaming of their hotel to Holiday Inn
Burlington Hotel & Conference Centre.
The hotel is undergoing the name change
to reflect the true nature of its business.
The property was recently voted #1 hotel
in Burlington and honored with a Diamond
Award in the Burlington Post's 2003
Readers Choice Awards.
The 146-room Ramada Hotel - Sudbury
had recently completed one year's worth of
renovations. The lobby, hallways, guestrooms,
ballrooms and meeting and convention
space have all undergone extensive
enhancements.
Montreal's Fairmont The Queen
Elizabeth recently completed a five-year,
multimillion-dollar renovation program.
The refurbishment project included the
complete redesign of the hotel's lobby and
reception area, renovation of over 800 guestrooms,
the creation of an Executive
Level business complex, refashioning of
the hotel's main ballroom and convention
level function rooms, and much more. The
hotel now has 52,000 square feet of meeting
space in 33 high-tech function rooms.
A franchise agreement has been signed that
will see a Niagara Falls property converted
to the Clarion President Hotel & Suites by
the Falls. The 8-storey, 192-room hotel,
located at 6045 Stanley Ave. within walking
distance of the new casino, will join
the Choice system this year in mid-
October.
The International Plaza Hotel will join
the Hilton family of hotels as a Doubletree
Hotel, renamed the Doubletree
International Plaza Hotel Toronto Airport
as of August 1, 2003. The property has
completed $12 million of extensive
upgrades for the planned branding.
EXPANSIONS AND OPENINGS
The SoHo Metropolitan hotel, an ultraluxury
88-room hotel, has officially
opened its doors for business. Situated in
a condominium complex, it offers upscale
retail stores, a relaxing spa and the awardwinning
Senses Bakery and Restaurant.
The Brookstreet Hotel, Ottawa, opened
it's doors for business on June 1st. This
boutique hotel offers 276 guestrooms
including three dedicated Connections
Club floors. The property also features
over 16,000 square feet of meeting space,
a wellness and medical spa, indoor and
outdoor swimming.
Choice Hotels welcomes the following
properties to their family: the 93-room
Rodeway Inn & Suites - Lundy's Lane,
Niagara Falls; the 65-room Quality Inn -
Kamloops; the 50-room Econo Lodge -
Kamloops; the 71-room Quality Inn -
Sydney, NS; the 218-room, 6 floor Quality
Hotel - Airport, Mississauga; the 38-room
Rodeway Inn - By the Falls, Niagara
Falls; and the 30-room Quality Inn -
Airport, Nisku AB.
Coast Hotels & Resorts of Canada has
partnered with Northwest Hospitality
Group of Boise, Idaho and Paramount
Hotels of Seattle, Washington, marking the
first extension of the Coast Hotels &
Resorts brand to the United States. As of
this past April, 15 three- and four-star
hotels throughout the Western United
States adopted the Coast Hotels & Resorts
brand. The addition of these 15 hotels in
five states, combined with 20 locations in
Western Canada, will increase the number
of Coast Hotels & Resorts properties to 35,
representing the largest number of hotels
in the brand's history.
Radisson Hotels & Resorts continues its
global expansion through the addition of
11 new hotels and resorts during the first
quarter of 2003. Spanning eight countries
and encompassing more than 2,800 rooms,
the brand's growth includes the introduction
of the brand in Lebanon and expansion
in Saudi Arabia, Finland, Germany,
Norway and Sweden. In North America,
Radisson added four hotels in Clearwater,
Fla; Myrtle Beach, S.C.; San Mateo,
Calif.; and Cancun, Mexico.
Superior Lodging Corp. celebrated the
opening of 7 new properties during 2002,
and 4 in 2003. These include: Super 8 -
Ajax, ON; Super 8 - Cambridge, ON;
Super 8 - Swan River, MB; and Wingate
Inn - Edmonton, AB, the second Wingate
Inn to open in Canada. Currently under
construction are: the first AmeriHost's in
Canada - Airdrie, AB; Fruitland, BC;
Grande Prairie, AB and Super 8 -
Canmore, AB; Caraquet, NB; Castlegar,
BC; Barrie, ON; Ft. Erie, ON; Ft. Nelson,
BC; Ft. St. John, BC; Grimsby, ON, Sault
St. Marie, ON; Truro, NS and Victoria,
BC. Once open, this will bring the Super
8 chain to 106 hotels open with a total of
6,425 rooms, from coast to coast.
...continued on page 9
RooMers Summer 2003 Volume 13 Number 2 5

The Green Scene
The Hotel Association of Canada Green Leaf Eco-Rating Program is a graduated rating system designed to identify
hotels committed to improving their environmental performance. The program delivers a comprehensive and credible
means for assessing the extent of the environmental measures undertaken at participating accommodation facilities.
Managed for the HAC by TerraChoice Environmental Services the program recognizes environmental achievements
through a reward of 1 to 5 Green Leafs; 1 for a minimum of committing to a set of environmental principles and 2 through
5 for results in applying those principles.
HAC wishes to recognize the following hotels for their participation in the program:
(participating properties as of April 30th, 2003 - for information on each property’s rating, please visit www.hacgreenleaf.ca)
British Columbia
Atrium Inn, Vancouver
Best Western Inn Kelowna, Surrey
Big White Motor Lodge, Kelowna
Days Hotel Surrey, Vancouver
Days Inn Kelowna, Kelowna
Delta Vancouver Suites Hotel, Vancouver
Delta Whistler Village Suites, Whistler
Emerald Lake Lodge, Field
Howard Johnson Highliner Plaza Inn, Prince
Rupert
Holiday Inn Express Hotel & Suites Langley,
Langley
Park Place Lodge, Fernie
Qualicom Heritage Inn, Qualicom
Residence Inn by Marriott, Vancouver
The Fairmont Waterfront, Vancouver
The Fairmont Vancouver Airport, Vancouver
The Grand Okanagan Lakefront Resort &
Conference Centre, Kelowna
The Hotel Grand Pacific, Victoria
The Westin Bayshore Resort and Marina,
Vancouver
The Wickaninnish Inn, Tofino
Vancouver Airport Conference Centre Resort,
Richmond
Vancouver Downtown Hostel, Vancouver
Alberta
Amethyst Lodge, Rocky Mountain House
Aurum Lodge, Lake Louise
Banff Caribou Lodge, Banff
Banff Ptarmigan Inn, Banff
Banff Y Mountain Lodge, Banff
Banff Park Lodge Resort Hotel & Conference
Centre, Banff
Best Western Denham Inn and Suites, Leduc
Best Western Heidelberg Inn, Lethbridge
Best Western Village Inn, Calgary
Big White Motor Lodge, Kelowna
Brewster's Mountain Lodge, Banff
Buffalo Mountain Lodge, Banff
Carriage House Inn, Calgary
Castle Mountain Chalets, Banff
Chateau Louis Hotel & Conference Centre,
Edmonton
Columbia Icefield Chalet, Banff
Country Inns and Suites Carlson-Calgary
Airport, Calgary
Crowne Plaza Chateau Lacombe, Edmonton
Days Inn - Calgary Airport, Calgary
Deer Lodge, Lake Louise
Delta Bow Valley, Calgary
Douglas Fir Resort & Chalets, Banff
Executive Royal Inn Hotel and Conference
Centre, Leduc
Fantasyland Hotel, Edmonton
Hampton Inn & Suites Calgary, Calgary
High Country Inn, Banff
Holiday Inn Calgary Downtown, Calgary
6 RooMers Summer 2003 Volume 13 Number 2
Homestead Inn, Banff
Hyatt Regency, Calgary
Inns of Banff, Banff
Johnston Canyon Bungalows, Banff
Kananaskis Mountain Lodge, Kananaskis
Lake Louise Alpine Centre, Lake Louise
Lake Louise Inn, Lake Louise
Lethbridge Lodge Hotel & Conference Centre,
Lethbridge
Lobstick Lodge, Jasper
Marmot Lodge, Jasper
Moraine Lake Lodge, Moraine Lake
Mount Royal Hotel, Banff
Norquay's Timberline Inn, Banff
The Mayfield Inn & Suites, Edmonton
Qualicum Heritage Inn, Calgary
Quality Hotel & Conference Centre, Fort
McMurray
Quality Hotel and Conference Centre Grand
Prairie, Grand Prairie
Quality Resorts - The Chateau Canmore,
Canmore
Radisson Hotel & Conference Centre Canmore,
Canmore
Radisson Hotel Calgary Airport, Calgary
Ramada Inn Hotel & Conference Centre,
Edmonton
Red Deer Lodge & Conference Centre, Red
Deer
Sawridge Hotel & Conference Centre, Jasper
Sheraton Suites Calgary, Calgary
Simpson's Num-Ti-Jah Lodge, Lake Louise
Sunshine Village Inn, Banff
The Banff Centre, Banff
The Banff Rocky Mountain Resort, Banff
The Delta Edmonton South Hotel, Edmonton
The Fairmont Banff Springs Hotel, Banff
The Fairmont Chateau Lake Louise, Lake
Louise
The Fairmont Jasper Park Lodge, Jasper
The Fairmont Palliser, Calgary
The Westin Edmonton, Edmonton
The Rimrock Resort Hotel, Banff
Traveller's Inn, Banff
Traveller’s Motor Hotel, Peace River
Travelodge Hotel Macleod Trail, Calgary
Tunnel Mountain Resort Hotel, Banff
Wingate Inn, Calgary
Saskatchewan
Days Inn - Yorkton, Yorkton
Days Inn, Regina
Days Inn, Saskatoon
Hotel Saskatchewan Radisson Plaza, Regina
Radisson Hotel Saskatoon, Saskatoon
Regina Inn Hotel & Conference Centre, Regina
Saskatoon Inn Hotel & Conference Centre,
Saskatoon
Manitoba
Canad Inns Club Regent Casino Hotel,
Winnipeg
Canad Inns Fort Garry, Winnipeg
Canad Inns Garden City, Winnipeg
Canad Inns Polo Park, Winnipeg
Comfort Inn South, Winnipeg
Gull Harbour Resort, Winnipeg
Holiday Inn Hotel and Suites Winnipeg,
Winnipeg
Norwood Hotel, Winnipeg
Place Louis Riel All Suite Hotel, Winnipeg
Radisson Hotel Winnipeg Downtown, Winnipeg
Sheraton Hotel Winnipeg, Winnipeg
The Fairmont Hotel Winnipeg, Winnipeg
The Kikiwak Inn, Opaskwayak
Ontario
Albert at Bay Suite Hotel, Ottawa
Aristocrat Suites Hotel, Ottawa
Arosa Suites Hotel, Ottawa
Bartlett Lodge Algonquin Park, Oakville
Best Western Great Northern, Sault Ste. Marie
Best Western Motel L'Heritage, Hawkesbury
Best Western Victoria Park Suites, Ottawa
Brookstreet Hotel, Kanata
Casino Rama, Orillia
Courtyard by Marriott, Ottawa
Crowne Plaza Hotels & Resorts Ottawa, Ottawa
Days Inn - Brockville, Brockville
Days Inn, Ottawa (Airport)
Delta Ottawa Hotel & Suites, Ottawa
Delta Toronto East, Toronto
Embassy West Hotel and Conference Centre,
Ottawa
Fairmont Chateau Laurier, Ottawa
Four Points by Sheraton, Kitchener
Four Points by Sheraton, Toronto (Airport),
Mississauga
Hampton Inn, Ottawa
Holiday Inn Guelph, Guelph
Holiday Inn Fort Erie, Fort Erie
Holiday Inn on King, Toronto
Holiday Inn Oshawa, Oshawa
Holiday Inn St. Catherines, St. Catharines
Holiday Inn Sault Ste. Marie, Sault Ste. Marie
Holiday Inn Select Brampton, Brampton
Holiday Inn Select Ottawa West, Ottawa
Holiday Inn Select, Toronto (Airport)
Hotel Cartier Place & Tower Suites, Ottawa
Les Suites Hotel Ottawa, Ottawa
Minto Place Suite Hotel, Ottawa
Novotel Mississauga, Mississauga
Novotel North York, North York
Novotel Ottawa, Ottawa
Novotel Toronto, Toronto
Ottawa Marriott Hotel, Ottawa
Radisson Suite Hotel Winnipeg, Winnipeg
...Continued on page 9

The HR Equation
The Canadian Tourism Human Resource Council
(CTHRC) is a national non-profit organization that coordinates
and facilitates human resource development
activities that support a globally competitive and sustainable
Canadian tourism industry. The CTHRC has developed
various training tools for the industry based on over
50 National Occupational Standards. Professional
Certification is available for over 25 occupations and successful
completion means formal industry recognition of
the individual's achievement of the occupation specific
knowledge, skills, and attitudes.
Numerous standards and HR tools related to the accommodation
sector have been developed by the Council.
These include: Bartender, Food and Beverage Server,
Front Desk Agent, Guest Service Attendant, Housekeeping
Room Attendant and Banquet Manager.
To learn more about the Council or its products visit
www.cthrc.ca, or contact the Canadian Tourism Human
Resource Council, 340 MacLaren Street, Suite 100,
Ottawa, Ont., K2P 0M6; phone (613) 231-6949; fax (613)
231-6853; email cthrc@cthrc.ca.
New Allied Members
3i HOSPITALITY
Ben Larson, Key Acc’t. Manager Tel: (888) 655-0888
1818 - 701 West Georgia Street blarson@3ihs.com
Vancouver, BC V7Y 1K8 www.3ihs.com
3i Hospitality Solutions develops, licenses, integrates, and
markets a superior suite of SQL-based multi and single property
hotel and resort management, as well as catering, conference,
inventory, and guest relationship management solutions.
BELL CANADA
Alison Milne, Acc’t Consultant Tel: (877) 763-9942
483 Bay St. (BTS) 9-NP alison.milne@bellnexxia.com
Toronto, ON M5G 2C9 www.enterprise.bell.ca
Providing connectivity to the industry through wired and wireless
voice & data communications, local & long distance phone services,
high speed & wireless Internet access, IP-broadband services,
e-business solutions and direct-to-business satellite service.
CASCADES TISSUE GROUP INC.
Isabelle Faivre, Mktg Coordinator Tel: (450) 444-6457
77 blvd. Marie-Victorin isabelle_faivre@cascades.com
Candiac, QC J5R 1C3 www.cascades.com
As the fourth largest paper tissue producer in North America,
paper is both their expertise and passion. Here is just a small
sampling of what Cascades offers: paper hand towels, wipers,
bathroom tissue, dispensers and much more.
Accounts Receivable
Insurance Protection
By: Joan Healey, Export Development Corporation
At a time when not getting paid may seem to be standard
practice, it's hard to believe that there is insurance that can
protect hotels from not getting paid by tour operators--but
that's exactly what Export Development Corporation’s
Accounts Receivable Insurance does.
With this insurance in place, tourism contracts and payment
vouchers can be insured for up to 90 per cent of their
value in case the foreign or receptive tour operator can't or
won't pay.
"Last year we introduced this insurance to the tourism
industry for the first time and the reaction was very positive,"
states Andrew Douglas, Director of Tourism Services
at EDC. "It became clear very quickly that EDC's
Accounts Receivable Insurance could really benefit the
industry and perhaps encourage more in-bound tourism."
The insurance program allows hotel operators to grow their
business with existing and new foreign or receptive tour
operators by allowing them to offer their buyers something
they want: credit or open account payment terms. In addition,
when the bank knows that your tourism contracts and
payment vouchers are insured, they are more likely to
accept them as collateral when providing working capital
financing.
To find out more about how this program can work for you,
please contact EDC at 1-866-339-4487.
The ABC’s of Accounts Receivable Insurance
� EDC's small business policy costs $250.
� Premium costs are based on: export type; foreign
buyer's country; and credit terms.
� Tourism companies tell EDC who their U.S. or
foreign buyers are and then EDC does the credit
checks.
� Each month, you would complete a form that
declares the money owing to you from U.S. or
foreign tour operators
� "Pay-as-you-go" system. So if your business is
seasonal, you only pay when you have outstanding
receivables.
� A premium is paid only on the "credit portion" of the
sales declared every month.
SHARP ELECTRONICS OF CANADA LTD.
Nick Wagner, Bus. Development Tel: (905) 890-2100
335 Britannia Road East wagnern@sharpsec.com
Mississauga, ON L4Z 1W9 www.sharpsec.com
Sharp Electronics manufactures portable air purifiers for home
and commercial environments. Their patented system is the only
technology in the world that can actively search out and destroy
airborne contaminants.
RooMers Summer 2003 Volume 13 Number 2 7

The hyphenreport is brought to you with the purpose of
helping our readers demystify the rapidly changing world of
hospitality technology.
In this issue we look at developing a technology strategy
within your financial means and that best fits your
operational needs - a strategy that addresses not only the
asset cost (hardware & software), but also the TCO
(total cost of ownership).
"KEEPING UP WITH THE JONESES"
Have you ever heard of the cliché "keeping up with the
Joneses"? They are the nice well-to-do family who we all
secretly admire and are somewhat jealous of because of
their nice house, car and other worldly possessions. In the
business sense, when the Joneses went out and bought the
latest and greatest Widget-2K3 we all said to ourselves,
"well if the Joneses have the Widget-2K3 then I too must
have one, otherwise what will people think!" Therefore,
you go out and buy the Widget-2K3 but you strain your
resources to do so.
So how does this analogy translate to information technology?
The problem is that no two families or hotels are alike
so why should we spend far beyond our means in an
endeavor to keep up with the well-to-do class.
Instead of choosing to define ourselves solely by what
technology we buy, we should define ourselves by how we:
� buy technology,
� define the rationale behind it, and
� determine the manner in which we use it
I find that hotel and restaurant operators have a strong sense
of their business operations and spend a great deal of time
planning, budgeting, and executing their business strategy.
Yet they still defer their information technology strategy to
the most technical person on site who could be their local IT
person, someone from Accounting or the young studious
dishwasher. "Hey computer whiz, I am putting together
next year's operating budget and capital plan. Can you give
me your technology wish list?" Sound familiar? The problem
here is that if it were solely up to the computer whiz,
your information technology would rival that of NASA.
Great if you are launching the Space Shuttle, but overkill
for the hospitality industry.
The acquisition of technology is not a technical decision.
It is a business decision. The same rational in determining
how to enhance customer service, whether or not you
should replace your china, or renovate next year, should be
used in determining how to spend your technology dollars.
8 RooMers Summer 2003 Volume 13 Number 2
Here is a simple axiom: Align technology to your business
strategy.
Technology is an enabler. If you are in constant break-fix
mode then your technology will impede your business operation.
To get to the point where technology is aligned to
your business strategy you first need a strategy for managing
your technology.
If you do not have an IT strategy, then develop one
that follows the framework of Fix, Optimize, and Look
to the Future.
The moment you purchase technology there is a cost associated
with it, known as TCO - Total Cost of Ownership. It
includes the cost of the hardware, software and upgrades as
well as the cost of the in-house staff and/or consultants that
provide training and technical support.
� Form an IT steering group comprised of key business
decision makers and information technology experts.
If you do not have the internal technical expertise,
find external consulting resources who can assist you
during this important planning process.
Determine what technology is broken and then fix it
immediately. Optimize your technology so that it is running
at its peak efficiency, i.e. well trained users, application
experts, daily backups, virus protection, scheduled technical
support, scheduled file maintenance etc. Once your systems
are optimized, you are able to mitigate the break- fix work
as 'scheduled maintenance' and minimize any significant
down-time, which can affect your customer service and
employee productivity.
With your systems optimized, you can look to the future,
your long-term goals.
� What are your year 1, 2, and 3 business
objectives and does technology play a
supporting or driving role in achieving that
objective?
� What are the expectations of your guests
and customers?
� What technologies will enhance your
operations?
� What are the emerging trends in your
industry?
...continued on page 10

Notable & Newsworthy
...continued from page 5
Travelodge Canada welcomes the newly
built Travelodge Strathmore to the brand
family. The property currently offers 60
guest rooms, with an additional 61 anticipated
to open in August/September 2003.
Features include an indoor pool and
waterslide, whirlpool, conference facilities
for over 300, a luxurious ballroom,
well-appointed meeting space, fitness
centre, business centre, and an ample continental
breakfast.
Carlson Hotels Worldwide announced in
late March an aggressive plan to grow the
company's five hotel brands in Canada to
more than 100 hotel locations during the
next five years. The five-year development
plan calls for 75 more hotels, including
the addition of two brands not currently
represented in Canada: Regent
International Hotels and Park Inn.
Days Inns - Canada welcomes a new build
to their family of properties. Days Inn -
Orillia, located on Rama Road, is a 3storey,
78-room property featuring an
indoor pool, fitness center, whirlpool,
business center, gift shop and children's
playroom. It also offers guests a choice of
king suits, Jacuzzi suites and standard
guestrooms.
OTHER NEWS
Hilton Reservations Worldwide (HRW)
has announced the opening of its first
Canadian reservation call centre, at the
Hilton Canada National office in
Mississauga. Agents will be equipped to
service all 1-800-HILTON calls originating
in Quebec in both French and English
languages. Complementing the bilingual
reservations centre are the Hilton Canada
French information pages for the five
Quebec hotels available at:
www.hiltoncanadafrancais.com.
HVS International, Mineola, NY has
published its 2003 Franchise Fees
Analysis Guide, a survey of fees charged
by the major hotel franchisors in three
market segments. Stephen Rushmore,
president and HVS founder, commented,
"This guide enables hotel owners to easily
compare the total cost of one hotel franchise
with that of another. Because the
success of a hotel is primarily based on the
cash flow it generates, owners and lenders
must weigh the benefits and services of a
national affiliation against the total cost of
such a commitment." The analysis shows
the total franchise fees a property would
pay over a ten-year period and then calculates
what percentage of rooms revenue
that represents. A total of 89 franchise
groups - 28 economy, 37 mid-rate, and 24
first-class franchisors - are in the analysis.
A new name, new logo, a five-year business
plan, improved financial stability,
and new initiatives highlighted the 40th
national conference of the renamed and
revitalised Canadian Culinary
Federation/ Fédération Culinaire
Canadienne (CCFCC), formerly the
Canadian Federation of Chefs and Cooks
(CFCC), meeting recently. "We are, and
have been, the voice of the culinary arts in
Canada," said CCFCC president Bruno
Marti. "Our new name reflects this leadership."
A new private-sector-led group will lead a
special, post-SARS, Toronto tourism
industry recovery campaign. The
Toront03 Alliance, a spin-off from the
Toronto City Summit Alliance, has
obtained its first $1 million round of funding,
with equal commitments of $200,000
from each of Canada's major chartered
banks - BMO Financial Group, CIBC,
RBC Financial Group, Scotiabank Group
and TD Bank Financial Group. David
Pecaut, CEO of the iFormation Group, is
chair of The Toronto City Summit
Alliance and founder of the Toronto03
Alliance. He said its mandate is to "package
Toronto's summer offerings, both literally
and conceptually, by re-enforcing
and promoting existing events, creating
select new high-profile signature events
and branding the summer season." The
creative campaign will include print, radio
and television advertising as well as
celebrity-driven public service announcements.
The Green
Scene
...Continued from page 6
Residence Inn by Marriott, Ottawa
Quality Hotel Royal Brock, Brockville
Quality Hotel & Suites Toronto Airport, Toronto
Quality Inn & Suites Gananoque, Gananoque
Sandalwood Hotel & Suites, Mississauga
Sandy Hill Hostel, Ottawa
The Festival Inn, Stratford
The Fairmont Royal York, Toronto
Waterloo Inn, Waterloo
Quebec
Chateau Cartier Resort, Aylmer
Fairmont Queen Elizabeth Hotel Montréal,
Montréal
Fairmont Tremblant, Mont Tremblant
Hôtel Auberge Universal Montréal, Montréal
Hôtel des Seigneurs Saint-Hyacinthe, Saint-
Hyacinthe
Hôtel Gouverneur, Ste-Foy
Holiday Inn Select Montréal Centre-ville, Montréal
Hotel Delta Centre-Ville, Montréal
Hôtel Delta, Montréal
Hôtel Radisson Québec Centre, Québec City
Radisson Hotel Québec Centre, Québec City
Ramada Plaza Hotel Le Manoir du Casino, Hull
Renaissance Montréal Hotel, Montréal
Ritz Carlton, Montréal
Sofitel Montréal, Montréal
Les Suites Faubourg St. Laurent, Montréal
Novotel Montréal, Montréal
Radisson Hotel Québec Centre, Québec City
New Brunswick
Delta Beausejour, Moncton
Hilton Saint John, Saint John
Holiday Inn Fredricton Hotel & Resort, French
Village
Holiday Inn Moncton, Moncton
Howard Johnson Brunswick Plaza & Convention
Centre, Moncton
Lord Beaverbrook Hotel, Fredricton
Sheraton Fredricton Hotel, Fredricton
Rodd Miramichi River, Miramichi
The Fairmont Algonquin, St. Andrew By-the-Sea
Nova Scotia
Cambridge Suites Hotel, Halifax
Cambridge Suites Hotel, Sydney
Four Points By Sheraton Halifax, Halifax
Holiday Inn Halifax Harbourview, Dartmouth
Holiday Inn Express Halifax/Bedford, Halifax
Holiday Inn Select Halifax Centre, Halifax
Howard Johnson Hotel, Halifax
Keltic Lodge, Ingonish
Liscombe Lodge, Liscomb Mills
Mersey River Chalets, Caledonia
Old Orchard Inn, Wolfville
Park Place Ramada Plaza Hotel, Dartmouth
Radisson Suite Hotel Halifax, Halifax
Four Points By Sheraton, Halifax
The Citadel Halifax Hotel, Halifax
The Lord Nelson Hotel and Suites, Halifax
The Prince George Hotel, Halifax
White Point Beach Resort, White Point Queens
Country
RooMers Summer 2003 Volume 13 Number 2 9

Awards
Hoteliers
Atlific Hotels & Resorts is pleased to announce the recipient of
Courtyard’s General Manager of the Year for Canada region,
Kelly Anne Yeaman of the Courtyard by Marriott Toronto Airport.
The Courtyard Toronto Airport was also bestowed with Marriott's
President's Award. Congratulations are also extended to Anna
McNutt, General Manager of the Residence Inn London who
received the Gold Hotel Status award and to Nancy Champagne,
General Manager of the Residence Inn Ottawa who received the
Silver Hotel Status award for 2002. Honours were also bestowed
to the following: Director of Sales for 2002, Andrée Parent -
Marriott Château Champlain; Sales Team for 2002, Courtyard
by Marriott Montreal; Sales Person for 2002, Tom Connolly -
Holiday Inn Vancouver Airport; Team Player of 2002, and
Denise Breau - Residence Inn by Marriott Ottawa. And finally,
congratulations are also extended to Jean-Pierre Benjamin,
General Manager of the Courtyard by Marriott Ottawa in
receiving the Ottawa Business Journal's 2003 Forty Under 40
Award.
Hotels
Calgary's Sheraton Suites Calgary Eau Claire has been awarded
the prestigious AAA/CAA Four Diamond Rating by the
American and Canadian Automobile Associations. The Four
Diamond award recognizes the hotel for its exceptional levels of
hospitality, service and attention to detail, and for its upscale facilities
and wide-variety of amenities. The very same property is
also the recipient of the prestigious Starwood Select Best in Brand
award for 2002 with the highest overall guest satisfaction score
among its more than 200 hotels in North America. This is the second
consecutive year that the Hotel has achieved this distinction.
The 151-suite Comfort Suites City Centre Toronto has been
named International Hotel of the Year by Choice Hotels
International, Inc. The property was selected from hotels in 38
countries world-wide.
Whistler-Blackcomb Resort, BC has been awarded the 2003
Golden Eagle Award for Overall Environmental Excellence by
SKI Magazine, one of the ski industry's top international magazines.
The Golden Eagle Award is the top environmental award
for international ski operations.
10 RooMers Summer 2003 Volume 13 Number 2
...continued from page 8
As you come up with ideas, each strategy needs to pass a litmus
test. If your idea cannot meet one of the criteria below, you
should question the viability of that initiative:
1. Increase revenues
2. Reduce costs
3. Enhance customer service
4. Increase employee productivity
5. Meet the objective of a larger strategic corporate plan
After you have determined a budget number for an idea and validated
the viability of a strategy comes the most important part -
funding the strategy. If your name is Jones, then spend, spend,
spend! If it is not Jones, you weigh this initiative against all the
initiatives within your budget and you make the determination
of what is funded in year 1, year 2, or year 3. If your initiative
The Radisson Plaza Hotel Saskatchewan, Regina, has received
the prestigious Four Diamond Award from AAA/CAA for the 9th
consecutive year. The hotel remains the only four diamond property
in Saskatchewan.
Fairmont Hotels & Resorts captured the 2003 Gold Award for
Most Effective Web Site from the Association of Travel
Marketing Executives. Award submissions are judged on innovation,
relevance to the marketing needs of the business and demonstrated
and quantitative results.
The Kensington Riverside Inn has recently been honoured, not
once but twice. The Inn has received the Four Diamond Award
from CAA/AAA. This makes the Kensington Riverside Inn the
only property in the B & B/Inn category in Alberta to have
achieved this designation. In addition to the four diamond rating,
the Inn has been voted by inn goers in Arrington's Bed &
Breakfast Journal's 2003 Book of Lists as one of the top 15
B&B/Inns - 'Best in Canada'.
The Metropolitan Hotel Toronto and its two restaurants, Lai
Wah Heen and Hemispheres, have each been awarded the
CAA/AAA Four Diamond Award. The announcement of the 2003
awards marks the sixth consecutive year that the Metropolitan has
been awarded 12 diamonds.
The Greater Toronto Hotel Association (GTHA) presented the
inaugural Pierre Bougain Award to three of the city's top hotels.
Among this year's winners were Stage West Hotel in Mississauga
in the category of small hotels (under 200 rooms), the Park Hyatt
in the category of mid-sized hotels (200-250 rooms) and the
Fairmont Royal York Hotel in the category of large hotels (over
750 rooms). The awards were presented by Bougain's widow
Dorothy and honour the memory of one of Canada's premier hoteliers.
The awards will be presented annually by the GTHA.
Two Canadian boutique hotels have made Condé Nast Traveler
magazine's list of hot new properties. Hotel Gault, in Montreal,
and Opus Hotel, in Vancouver, made the cut in the "best urban
hotels" category. Hotel Gault is a former textiles factory that has
been converted into 30 loft-style rooms. The Opus Hotel features
97 rooms and suites.
has an ROI payback within 12 months, then that's an easy decision
- Do It.
I advocate a balanced approach. With a finite number of dollars
at your disposal, hard decisions are made. I love seeing new and
sexy technology when I walk into a hotel or restaurant but I
equally appreciate sparkling silverware and a renovated room.
So, we are not the Joneses, but with a good information technology
strategy in hand, we can optimize our existing systems and
ensure we run our businesses effectively.
Neil Holm is President of hyphen Information Systems
Management. hyphen celebrates their 10th year of connecting
information and operational systems of all sizes.
www.hyphenism.com

Hunter Amenities International Ltd.
~ A Full-Line Manufacturer of Hotel Amenities ~
Hunter Amenities International Ltd. is
a 100 per cent Canadian owned manufacturer
of hotel amenities, retail and
spa products. Established in 1981,
Hunter has developed an impressive
customer base by focusing on customer
requirements both from a design
and product viewpoint. Today, the
company remains the only full-line
manufacturer of hotel amenities in
Canada and the third largest in North
America. Its exports to the United
States comprise over 70 per cent of its
annual sales volume. These products
include shampoo, conditioner, bath
gel, mouthwash, lotion, soap, as well
as shower caps, sew kits, shoe mitts,
and vanity kits.
VIP International Corporation
~ Driving Revenue through Channel Marketing ~
VIP International (www.vipintcorp.com)
is a channel marketing organization
that drives revenue for hoteliers, car
rental owners and regional airlines
through a multi-channel reservation
sales center, the adoption of leadingedge
technology, and partnerships with
clients to provide ongoing education.
The Alberta-based firm pursues a mission
of being "the number one producer
of bookings per client." This is
accomplished through mastering the
electronic channel marketing environment,
developing and implementing
strategies for each client's unique position,
and educating customers about
how to optimize participation in the
changing electronic marketplace.
VIP's approach to generating business
through electronic distribution can be
seen with Candlewood Suites,
Bradford Homesuites, Regal Hotels
International, ClubHouse Inn & Suites,
Hunter's unique portfolio of bottle
shapes, liquids, and soap shapes is
very extensive and constantly expanding.
Hunter now manufactures the
industry's most innovative spa treatments
with indigenous formulations.
Hunter provides mainly hotel specific
amenity lines but does own a considerable
number of stock lines which are
offered to a wide range of hotels as
well as distributors. Hunter will also
manufacture amenities under brand
Fox Rent-A-Car, and U-Save Auto
Rental. Each has experienced unprecedented
increases of 30 to 75 % in their
GDS, Internet and voice reservations
as VIP clients. In 2002, VIP's aggressive
approach to Internet distribution
resulted in more than a 100 % increase
in Internet bookings. Growth has also
come through the creation of a worldclass
call center achieving conversions
as high as 63 %.
The company is a central distribution
point to every viable Internet web site,
and to all of the major global distribution
systems including Sabre, Galileo,
licensing agreements, i.e. Garden
Botanika®, Deserving Thyme®, and
Unilever® products. The company
owns all its specifically developed spa
formulations and continues to develop
new treatments as trends dictate.
Hunter operates from a new manufacturing
facility in Burlington, Ontario
(liquid filling and compounding) utilizing
some of the most advanced technology
and equipment lines and out of
its soap facility in Elora, Ontario
which has been recently upgraded with
the utmost state-of-the-art equipment.
Visit: www.hunteramenities.com for
more information.
Pegasus, WorldRes, Amadeus, and
Worldspan. VIP is involved in all
facets of reservation generation including
everything from consortia to the
newest Internet merchant models to
ensure that its clients reap the most
revenue possible from their provider.
VIP, in anticipation of changing technological
trends, has embarked on a
path to continually improve and
enhance its products and services. VIP
is focused on what it feels is most
important to its clients, the generation
of business. While the industry is moving
toward a "technology only" commodity
oriented offering, VIP views
itself as an expert producer of business
through electronic channels. VIP provides
cost effective and technologically
advanced connections, but also
expends significant resources to ensure
these channels are delivering as many
bookings as possible.
RooMers Summer 2003 Volume 13 Number 2 11

Who’s Where Now
Marion Anderson, Director of Sales & Marketing, Fairmont Chateau Whistler, BC � Genevieve Archambault,
Corporate Sales Manager, Hotel Gouverneur Place Dupuis, Montreal � Tim Aubrey, Sr. VP - Finance, Fairmont
Hotels & Resorts, Toronto � Isabelle Beauregard, Sales and Marketing Director, Hotel Gouverneur Ile Charon,
Montreal � Jacques Burelle, President and Chief Operating Officer (COO), Ottawa Tourism and Convention
Authority Inc., Ottawa � Johane Caron, Director - Sales & Marketing, Accor Hotels, Montreal � David Chizda,
Director of Sales & Marketing, Winnipeg Convention Centre, Winnipeg � Tony Colantino, Regional Director -
Select Service and Extended Stay Lodging for Canada, Marriott Hotels of Canada, Toronto � Vito Curalli, Vice-
President of Franchise Development - Canada, AFM Hospitality, Toronto � Brigitte Fritz, General Manager, The
Fairmont Palliser, Calgary � Holly Fuentes, Sales Manager - Local Corporate Sales, Pan Pacific Hotel Vancouver
� Tiffany Gilmore, Director of Sales, Hilton Garden Inn Toronto/Markham � Ken Greene, President, Howard
Johnson International, New Jersey � Laurence Gruson, Tour and Travel Director, Gouverneur Inc., Montreal �
Vineet Gupta, Vice President - Technology, Fairmont Hotels & Resorts, Toronto � Charles Head, General
Manager, The Fairmont Winnipeg, Winnipeg � Colin Hedderson, Director of Rooms, Metropolitan Hotel,
Vancouver � Robert Herman, Diva at the Met Restaurant Manager, Metropolitan Hotel, Vancouver � Alex
Kassatly, General Manager, Fairmont Le Château Frontenac, Quebec City � Joseph Klein, General Manager,
Fairmont Algonquin, St. Andrews by-the-Sea, NB � Sylvain Lacoste, Sales Director - Business Accounts,
Gouverneur Inc., Montreal � Kevin Laforet, Interim CEO, Casino Windsor, Windsor � Kai Lamle, General
Manager, Crowne Plaza Toronto Centre, Toronto � Kiaran MacDonald, General Manager, The Fairmont
Scottsdale Princess, Arizona � Brian McDonald, Vice President and Controller, Fairmont Hotels & Resorts,
Toronto � Matthew Opferkuch, Executive Assistant Manager, Metropolitan Hotel, Vancouver � Mark Pearce,
Interim President, Choice Hotels Canada Inc., Mississauga � Anne-Marie Roy, National Sales Director,
Gouverneur Inc., Montreal � Greg Royer, President, Travelodge Canada, Calgary � Roger Soane, General
Manager, The Fairmont Royal Pavilion and The Fairmont Glitter Bay, Barbados � Rachael Streek-Buma,
Corporate Groups Sales Manager, Crowne Plaza Toronto Centre � Susan Sturgess, Chairman, Ontario
Accommodation Association, Peterborough � James Wu, General Manager, Comfort Inn Kelowna
The HAC represents this industry as a whole.
One of our main functions is to bring hotelier
and supplier together through information and
publications such as RooMers.
Take advantage of our generous Summer
and Fall offers and reach out to your market.
Contact Nader Shureih for more information
at 613.237.7149 x 13, or
shureih@hotelassociation.ca
RooMers is a quarterly publication and is
published by the Hotel Association of Canada.
Address comments or questions to the Editor:
Andrea Myers
Hotel Association of Canada
130 Albert St., Suite 1206, Ottawa, ON K1P 5G4
Tel: 613.237.7149 Fax: 613.237.8928
Web: www.hotelassociation.ca
The Hotel Association of Canada is the federation of provincial and territorial hotel
associations, hotel chains and suppliers with a mandate to represent members
nationally and internationally and to provide cost effective services which stimulate
and encourage a free market accommodation industry.
Printing sponsored by: hyphen Information Systems Management
12 RooMers Summer 2003 Volume 13 Number 2
Upcoming Events
The Power Within - Ignite the Spirit
October 22nd, 2003
Metro Toronto Convention Centre - South Building
1-866-994-2555 ext. 227 or www.powerwithin.com
Quebec Hotel Association
Annual Convention
October 2003
British Columbia & Yukon Hotel Association
Annual Convention and Tradeshow
November 2 - 4, 2003
Vancouver, BC
www.bcyha.com
Hotel Association of Canada
12th Annual Conference & Trade Show
Mark your calendars:
February 9th & 10th, 2004
Fairmont Royal York, Toronto
Canadian Hotel Investment Conference
Mark your calendars:
March 29th - 30th, 2004 in Toronto