Job Description Sales Support Adminstrator : s Support ... - Veracity

FORM P-JD
Job Description :
Sales Support Adminstrator
Ref : VUK-SSA2
Last Updated : 5 th July 2012
www.veracityglobal.com
Job Title :
Sales Support Administrator
Based At :
HQ, Veracity UK Ltd, Prestwick International Aerospace Park, 4
Dow Road, Prestwick, KA9 2TU
Reporting To :
Operations Manager
Job Summary :
Key Duties &
Responsibilities :
Working proactively with our UK & EMEA customers via telephone
and e-mail; responding to sales enquiries; managing distribution
accounts and supporting the field Sales team with quotations,
documentation and customer follow-up.
• Be the office-based focal point for sales enquiries from UK &
EMEA customers.
• To understand & help support account count growth
• Take ownership for the response to enquiries/
passing these
to sales /team colleagues as appropriate
• Administration of the Quotation module
• Management of the available sales information such as
marketing/ literature and ftp site content
• Administration of the Training Certificate Program for our
approved integrators
• Assist the development of sales tools and sales collateral that
will improve the effectiveness of the sales process
• Provide feedback on potential customer demand/product
opportunities to operations & development teams.
• Produce a one-page monthly summary report
• Communicate any Health & Safety concerns
• Strictly adhere to the highest standards of business conduct in
all aspects of dealing with customers and towards Veracity, in
particular the maintenance of confidentiality.
Veracity Personnel : Job Description : Sales Support Administrator
1

FORM P-JD
Scope :
• The post-holder is responsible for helping facilitate the sales of
products to the CCTV and other markets within UK & EMEA
• Once trained, the Sales Support Administrator (SSA) should be
capable of working proactively to handle the day to day
requirements of customer enquires and standard quotations
and interfacing with other colleagues where necessary , to
determine the best solutions for customer requirements.
• The aim to provide our customers with an “easy-to-businesswith”
view of Veracity, whilst maintaining a well –disciplined,
structured approach to opportunity management and sales
administration.
• All employees are encouraged to:
o
o
present their ideas for continuous improvement and
ongoing development within Veracity.
contribute to the Company planning and budgeting process
Veracity Personnel : Job Description : Sales Support Administrator 2