Travelling Smarter 101 - American Express Global Business Travel
Travelling Smarter 101 - American Express Global Business Travel
Travelling Smarter 101 - American Express Global Business Travel
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At <strong>American</strong> <strong>Express</strong> <strong>Global</strong> <strong>Business</strong> <strong>Travel</strong>, we bring together international<br />
reach with local presence. Local buy-in was important to the success of the<br />
consolidated programme, so the UGL and <strong>American</strong> <strong>Express</strong> <strong>Global</strong> <strong>Business</strong><br />
<strong>Travel</strong> teams conducted site visits and teleconferences to really get to know the<br />
travel profiles of UGL’s local offices.<br />
The implementation was then handled on a market-by-market basis, allowing the<br />
teams to focus on the details that mattered locally. This included weekly meetings<br />
throughout the transition with key players and travel arranger sessions, which<br />
really started to change booking behaviours - such as increasing usage of<br />
preferred hotel suppliers. This change would deliver significant savings, by<br />
making the most of the highly competitive rates UGL and <strong>American</strong> <strong>Express</strong><br />
<strong>Global</strong> <strong>Business</strong> <strong>Travel</strong> had to offer.<br />
Once the integrated programme was up and running, UGL continued to utilise the<br />
<strong>American</strong> <strong>Express</strong> <strong>Global</strong> <strong>Business</strong> <strong>Travel</strong> reporting tool, AXIS@WORK, which<br />
hosted a wealth of data. The power of this data was used to drive compliance to<br />
the new policy– for example, by communicating to travel arrangers where<br />
advance purchase opportunities had been missed.<br />
“By working together and<br />
successfully implementing an<br />
optimisation and integration<br />
strategy – UGL limited now<br />
has a global consolidated<br />
programme that’s exceeding<br />
our agreed partnership<br />
objectives”<br />
-Annie Dal Pozzo,<br />
<strong>Global</strong> Client Manager,<br />
<strong>American</strong> <strong>Express</strong> <strong>Global</strong><br />
<strong>Business</strong> <strong>Travel</strong><br />
Outcome<br />
The biggest triumph for UGL was the global consolidation of their travel spend.<br />
The proficiency of the <strong>American</strong> <strong>Express</strong> <strong>Global</strong> <strong>Business</strong> <strong>Travel</strong> team meant that<br />
a winning integration and optimisation strategy delivered a consistent programme<br />
across 30 countries. With a slick change management plan in place, people were<br />
using it. <strong>Travel</strong>lers now know who to contact 24/7, globally. Duty of care was in<br />
place. And UGL’s new global programme has netted impressive results; first-year<br />
savings totalled $800,000 AUD – that’s 2 percent of their total travel spend 1 .<br />
To top it all off, the UGL team’s successful work was acknowledged when they<br />
won “Best <strong>Travel</strong> Programme of the year” in the 2013 BTTB <strong>Travel</strong> Management<br />
awards, an annual recognition programme with an independent panel of judges.<br />
Looking to the future, UGL and <strong>American</strong> <strong>Express</strong> will continue in their quest to<br />
push the boundaries of their travel programme, moving UGL’s business objectives forward.<br />
<strong>Travel</strong> services provided by <strong>American</strong> <strong>Express</strong> International, Inc. (ABN 15 000 618 208 AFSL No. 237996). Incorporated with limited liability in Delaware, USA.<br />
® Registered trademark of <strong>American</strong> <strong>Express</strong> Company. Licensed <strong>Travel</strong> Agent, 12 Shelley Street, Sydney NSW 2000. License No. NSW 2TA000113,<br />
ACT 18800682, QLD 3497079, VIC TA-30233, WA 9TA81, SA TTA 241458, TAS TAS064.<br />
© 2012 <strong>American</strong> <strong>Express</strong> Company. All rights reserved. Source 1: AXIS@WORK 2013, <strong>American</strong> <strong>Express</strong> International inc.<br />
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