Frequently Asked Questions - Lotsa Helping Hands

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Is Health Proponent like an insurance company or affiliated with one No. Health Proponent’s program is NOT health insurance and is not a replacement for healthcare coverage. Rather, our highly trained PHPs know the ins and outs of healthcare. They can help negotiate fees, sort through claims and billing issues, explain coverage, assist with appealing denials, etc. Will my information be kept private Absolutely. Health Proponent’s staff is specially trained to follow careful protocols that comply with all governmental privacy standards. Your medical and personal information is fully protected and held confidential. You’ll be asked to sign a release form permitting Health Proponent to work on your behalf to help resolve your issue. Depending on your child’s age and state laws, either your child or you can sign the authorization. Can you help me with a bill that I think my insurer should pay If you can’t work out the issue with your health plan, we’ll contact your insurer, and, if necessary, your provider to help correct any errors. Can you help me find the best specialists for my condition Absolutely. We can locate top-notch specialists anywhere in the country who are highly experienced with treating specific conditions. If necessary, we will try to expedite your appointment and also connect you to leading treatment facilities “centers of medical excellence” for the very best care available.
I cannot make heads or tails out of Medicare. Can Health Proponent help Yes. Our insurance experts can clearly explain the regulations of Medicare, including the Medicare Part D Prescription Drug plan. They can also help you find a Medicare Supplement plan. I’m confused by my doctor’s technical explanations. Can you help me make sense of it Yes. Your PHP can research your condition as well as your doctor’s recommended treatments and any medications prescribed. If necessary, we can arrange a conference call between you, the PHP and your doctor’s office and also help you prepare questions for your next office visit. Can Health Proponent find services for my elderly parent who lives long-distance Yes. Whether your parent or parent-in-law lives across the state, in the next town or next room, we’ll help you find eldercare services including in-home care, assisted living or long-term care. We’ll also coordinate local community services and help arrange transportation to appointments and assist with a range of other eldercare issues.
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Frequently Asked Questions - Lotsa Helping Hands

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