SQUASH NEW ZEALAND Annual Report - Devoy Squash & Fitness ...

Squash New Zealand Annual Report 2011
Squash Club of the Year 2011
Manurewa Squash Rackets Club
Manurewa Squash Club provides an environment where
people come first. The club has recognised that its success
and growth hinge on building strong relationships. To
achieve this Manurewa Squash Club has introduced the new
position of ‘Membership Administrator’ on its committee.
The purpose of this role is to build quality relationships
within the club and throughout the community with the
goal of growing and developing the game of squash in the
Manurewa community. An example of this approach is the
‘Summer Special’ advertising campaign instigated by the
Membership Administrator over the 2010-11 Christmas
period. The campaign attracted 35 new members over the
summer period, of which 15 were later converted into full
time club members.
Manurewa Squash Club also recognises the importance
of building strong relationships with volunteers to create
a welcoming and hospitable environment for prospective
and existing members. To support this Manurewa supports
its volunteers by paying for them to participate in training
courses, and providing pathways to recognition and reward.
The club has developed a coaching pool of six training
coaches, all of whom have attended Squash New Zealand
Coachforce training modules. The club has also paid for four
volunteer bar staff to attain Club Managers Bar Certificates.
Manurewa believes that a welcoming and willing network
of volunteers within the club is vital to its success. As well
as paying for courses, volunteers receive complimentary
tickets to club functions, and the club is also in the process
of introducing an award for club member of the year which
will recognise volunteer work.
The success of Manurewa’s programme is underlined by the
65% increase in membership that has occurred between
October 2010 and October 2011.
The club acts further to embed quality relationships with
prospective and existing members by communicating
effectively and making court access user-friendly for members.
The club utilises text and email platforms to keep members
up to date and deliver timely and meaningful communication.
It has also committed to implementing the Squash New
Zealand-provided online court booking system, which will
facilitate court access for existing members and be used as
a tool to attract new members.
Manurewa Squash Club has also subscribed to the
importance of attractive, welcoming facilities to the health
of the club. The club has spent $100,000 in the last year on
club improvements, including refurbishment of the kitchen,
ladies changing rooms and bar area, and construction of a
covered deck. A further $175,000 of work is in various stages
of funding and planning for the coming year to continue club
upgrades.
Manurewa Squash Club participates proudly in regional and
national competitions, featuring in all categories of Squash
Auckland interclub competition, and entering a team in
the Cousins Shield national club team championship during
the 2011 season. The club enjoyed some success in the
Superchamps competition, with some strong results at
regional level, and the F grade women’s team (which won
the regional Superchamps competition) placing third at the
national event.
Congratulations to Manurewa Squash Club on their progress
and achievements this year; a deserving recipient of the club
of the year award.
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