Debt Collection Round Table Summary - Legal Services ...

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Level 9, 330 Collins Street Melbourne VIC 3000 DX 185 Melbourne Phone: 1300 796 344 or 03 9679 8001 Fax: 03 9679 8101 www.lsc.vic.gov.au
CONTENTS CONTENTS Acknowledgments Page 1 Introduction Page 2 <strong>Debt</strong> collection as an area of concern Page 2 Findings of complaints Page 2 The round table Page 3 Participants Page 4 Areas of concern identifi ed Page 5 Letters of demand Page 5 Creditors and collection agencies using lawyers’ letterhead Page 6 Pursuing statute-barred debts Page 6 Communication practices with clients and debtors Page 7 Lawyers not using services of community support agencies Page 8 Other issues raised Page 9 Conclusion Page 10 Outcomes Page 10 Other resources available Page 11 Appendix 1 - Statistics on debt collection complaints Page 12 Appendix 2 - Key defi nitions Page 14
Page 1: Summary of the 2009 Debt Collection
Page 5 and 6: INTRODUCTION The Legal Services Com
Page 7 and 8: PARTICIPANTS The following organisa
Page 9 and 10: Creditors and collection agencies u
Page 11 and 12: Consumer agencies observed that in
Page 13 and 14: Conclusion The Legal Services Commi
Page 15 and 16: APPENDIX 1 Statistics on debt colle
Page 17 and 18: APPENDIX 2 Key Definitions Caution:
Page 19: Page 16

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