Debt Collection Round Table Summary - Legal Services ...
Debt Collection Round Table Summary - Legal Services ...
Debt Collection Round Table Summary - Legal Services ...
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CONTENTS<br />
CONTENTS<br />
Acknowledgments Page 1<br />
Introduction Page 2<br />
<strong>Debt</strong> collection as an area of concern Page 2<br />
Findings of complaints Page 2<br />
The round table Page 3<br />
Participants Page 4<br />
Areas of concern identifi ed Page 5<br />
Letters of demand Page 5<br />
Creditors and collection agencies using lawyers’ letterhead Page 6<br />
Pursuing statute-barred debts Page 6<br />
Communication practices with clients and debtors Page 7<br />
Lawyers not using services of community support agencies Page 8<br />
Other issues raised Page 9<br />
Conclusion Page 10<br />
Outcomes Page 10<br />
Other resources available Page 11<br />
Appendix 1 - Statistics on debt collection complaints Page 12<br />
Appendix 2 - Key defi nitions Page 14
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