1 2 3 4 Table of Contents - Management Briefs
1 2 3 4 Table of Contents - Management Briefs
1 2 3 4 Table of Contents - Management Briefs
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Bullying & Harassment: Values and Best Practice Responses<br />
Chapter Description Page<br />
5 Standing up for Oneself<br />
> Providing a climate<br />
> 5 Assertive steps to ‘standing up’<br />
> Assessing the situation<br />
> Planning an approach to the bully<br />
> Confronting the bully in a calm manner<br />
> Agreeing values to shape subsequent behaviours<br />
> Reviewing the on-going situation<br />
36<br />
6 Initial Responses: Best Practice for<br />
Managers<br />
> Listening with empathy<br />
> Useful forms <strong>of</strong> words to use<br />
> Keeping the process informal<br />
> Coaching the victim to address the issues with<br />
the alleged perpetrator<br />
> Exploring agreement on a way forward<br />
> Mediation<br />
44<br />
7 Mediation Processes<br />
> Agreement on a mediator<br />
> Terms <strong>of</strong> Reference<br />
> Skills <strong>of</strong> a good mediator<br />
> Sample Mediation process<br />
> Building trust<br />
> Searching for common ground<br />
> Agreeing Values and acceptable on-going behaviours<br />
> Review <strong>of</strong> on-going relationships<br />
8 Formal Investigations<br />
> Appointment <strong>of</strong> Investigator<br />
> Structure <strong>of</strong> an Investigation<br />
> Sample Investigation procedure<br />
> Investigation tips for complainants<br />
> Investigation tips for respondents<br />
> Representation<br />
> Role <strong>of</strong> Investigation Manager<br />
51<br />
59<br />
iv
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