Gabriel Garcia Presentation - NATOA

Practical Response to Industry
Changes
Practical response to deregulation, network convergence and
transition to IP networks:
• Recognize that “deregulation” does not mean the absence of
regulation, but rather a shift to federal activities.
Participate in advocacy at FCC, Congress and federal courts.
• Procurement of converged telecom and information technology
requires staff to understands service offerings, evolving network
architecture, legal framework, and regulatory landscape.
Staff needs to acquire new skill set through training or new hires.
Contracts need to include quality of service standards (SLAs), consumer
protections and other items previously mandated by state regulation.
• Telecom procurement and deployment requires closer interdepartmental
cooperation.
In response to this new reality, San Antonio created a new governance
structure to prioritize and align IT investments with the needs of the city.
All major IT investments must be approved by governance board.
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