MENTALHEALTHMATTERS - West London Mental Health NHS Trust
MENTALHEALTHMATTERS - West London Mental Health NHS Trust
MENTALHEALTHMATTERS - West London Mental Health NHS Trust
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<strong>MENTALHEALTHMATTERS</strong><br />
www.wlmht.nhs.uk november 2009<br />
world<br />
<strong>Mental</strong> <strong>Health</strong><br />
the winners!<br />
<strong>MENTALHEALTHMATTERS</strong> 1
Next steps<br />
You’re probably aware that<br />
in July this year, a report was<br />
published by the Care Quality<br />
Commission (CQC) following<br />
their investigation of our trust.<br />
The report was highly critical<br />
of the way we operate.<br />
RISK<br />
We’re putting systems in place to identify and minimise<br />
risks for patients. Everyone, from top down, has a part<br />
to play in making sure that we learn from incidents –<br />
by attending events and taking responsibility for reading<br />
communications sent out.<br />
To support staff working in the SDUs we’ve created<br />
new jobs in the trust’s risk team to help manage<br />
investigations. This team will also help to organise<br />
learning events for staff and make needed information<br />
more readily available.<br />
Under the leadership of a<br />
new chief executive, managers<br />
at the trust have developed an<br />
action plan to get the trust<br />
back on track as the provider<br />
of exceptional care.<br />
Says chief executive, Peter Cubbon,<br />
“We are all in this together.<br />
For the plan to work, every<br />
single member of staff has<br />
to ‘keep pushing’. In other<br />
words, first, we must each<br />
take personal responsibility<br />
for doing all we can do to<br />
make this trust the best –<br />
a trust where our patients<br />
and their carers receive the<br />
levels of care they deserve.<br />
Second, every one of us has<br />
a duty to challenge things<br />
when we see they are not<br />
being done properly and<br />
make sure they are put<br />
right. These are the two<br />
key behaviours I mean<br />
when I say ‘keep pushing!”<br />
The trust’s board members are<br />
responsible for checking that the<br />
actions in our CQC plan are being<br />
dealt with - on time and in the right<br />
way. The trust is not only being<br />
regularly scrutinised by its leadership<br />
team but also by the CQC and <strong>NHS</strong><br />
<strong>London</strong>. These bodies need absolute<br />
confidence that we are making the<br />
changes required – otherwise they<br />
may take further action against us.<br />
Staff will be able view the action plan<br />
via the Exchange (intranet.) <strong>NHS</strong><br />
<strong>London</strong> will have viewing access to<br />
the documentation on the Exchange,<br />
which allows them to monitor us<br />
closely.<br />
“It’s only when every individual fully<br />
plays their part that you can achieve<br />
change in the way organisations work<br />
and what they can achieve,” Peter<br />
adds. “If we all come to work each<br />
day determined to put the needs<br />
of our service users first, then we’ll<br />
become a top performing trust.”<br />
Below is a summary of the key<br />
elements of the action plan. A<br />
summary of the key action points for<br />
each SDU is being produced by the<br />
communications team and will be<br />
distributed shortly.<br />
Everyone has a responsibility to attend training in order<br />
to develop a good understanding of the trust’s risk<br />
strategies and to ensure lessons learnt from incidents<br />
are embedded into their practice. Staff will also now be<br />
expected to assess properly the actual and potential<br />
risks that users of services pose to themselves or<br />
others and reflect these in the risk management and/or<br />
care plans.<br />
REDEVELOPMENT OF BROADMOOR<br />
HOSPITAL AND EALING SITE<br />
The leadership team has prioritised redevelopment plans<br />
for Broadmoor Hospital and the trust’s Ealing site and<br />
these will be advanced with the full support of the board.<br />
BED MANAGEMENT<br />
Our commissioners are strengthening their role so that<br />
together we can properly ensure that there are the right<br />
number of beds for each patient group and a sufficient<br />
range of alternatives to hospital admission. All staff working<br />
in clinical areas have a job to do in making sure that our<br />
patients get the type of care they need when they are in<br />
our services.<br />
STAFFING LEVELS<br />
We are re-looking at our HR processes to make it easier<br />
for us to recruit staff in a timely fashion. We’ve set targets<br />
to reduce staff vacancies - and these targets will be strictly<br />
monitored. We‘ll review recruitment campaigns and<br />
focus on recruiting more quickly to fill staffing gaps. We’ll<br />
be monitoring staff sickness more rigorously to identify<br />
problem areas and using HR processes to sort them out.<br />
The trust board has given its full support to initiatives<br />
such as mandatory training, professional development,<br />
leadership development, pre and post registration training,<br />
supervision and performance development review. The<br />
overall aim of this is to develop the trust into an employer<br />
that attracts high calibre staff who choose to stay with<br />
us and have meaningful careers here. For example, the<br />
trust will develop rotation schemes for qualified nursing<br />
staff and improve internal transfer processes, as well as<br />
continuing to be more proactive in employing people with<br />
mental health issues.<br />
MANDATORY TRAINING OF STAFF<br />
Extra mandatory training sessions are being made<br />
available, and more locally to staff in some areas. We’re<br />
putting in a new electronic system to help staff understand<br />
what mandatory training they need to attend and to<br />
book themselves onto courses. We’ll monitor and report<br />
on attendance so that staff and their managers are clear<br />
about what is expected of them. As a starting point we’re<br />
reviewing the mandatory training requirements for staff<br />
and once these are agreed we’ll be letting everyone know.<br />
PHYSICAL HEALTHCARE OF PATIENTS<br />
We’ll be giving the physical healthcare needs of people<br />
who use the trust’s services a higher priority, particularly<br />
in forensic services where the CQC report flagged it as<br />
a more significant problem. All SDUs will have a physical<br />
activity programme in place which will include for example<br />
a walking group. Staff have a role to play in ensuring our<br />
patients have equity of access to primary care services.<br />
MEDICINES MANAGEMENT<br />
We will continue to strengthen the role of pharmacy at the<br />
trust so that it’s better embedded into the service delivery<br />
units. We are reviewing resources for pharmaceutical advice<br />
and will strengthen them if necessary, with investment so<br />
that staff and services users receive the right advice and<br />
support when it comes to medication.<br />
CULTURAL CHANGE<br />
The CQC said that the trust must develop its board so<br />
that it can promote a more dynamic, innovative culture<br />
that encourages staff to be enthusiastic, up to date with<br />
current practice and highly motivated. Board members<br />
are participating in management development to help<br />
them raise their game to lead the organisation to new<br />
levels of success. It doesn’t stop there, though. Every<br />
single member of staff has a role to play in supporting<br />
the ongoing change process at the trust so that the<br />
culture of the organisation changes.<br />
TRUST MUST BECOME A LEADER<br />
For the trust to become a leader we know we need to<br />
develop local leaders in all areas of the trust. These local<br />
leaders will challenge things when they are not going well<br />
and fix them so that we as a trust we will then be in a<br />
position to start shouting about the good work being done<br />
here, to colleagues and others outside the organisation.<br />
NON - EXECUTIVE DIRECTORS<br />
The trust’s non-executive directors have signed up to<br />
closer working with patients which will help them to have<br />
a better understanding of their experiences of using our<br />
services. This will help them in their role of working with<br />
the directors to improve the experiences of our patients.<br />
MEETINGS<br />
Work has already started to change the way meetings are<br />
run, to streamline them so that effective decision-making<br />
can happen more quickly.<br />
2 <strong>MENTALHEALTHMATTERS</strong><br />
<strong>MENTALHEALTHMATTERS</strong><br />
3
Serious incident reviews<br />
are changing<br />
New bullying and harassment<br />
investigation arrangements<br />
The trust has introduced a new<br />
route for staff to report bullying and<br />
harassment issues at work. This has<br />
been done in the light of feedback<br />
from staff, via the annual staff survey,<br />
that some staff face difficulties<br />
with bullying and harassment from<br />
colleagues at work.<br />
Last year the board commissioned<br />
Middlesex University to conduct<br />
research into all aspects of bullying<br />
and harassment in order to better<br />
understand the issue and to improve<br />
systems and processes.<br />
A number of<br />
recommendations were<br />
made in the report:<br />
• Revise the bullying and<br />
harassment policy to include<br />
deadlines for investigation<br />
completion.<br />
• Provide staff with an alternative<br />
route for reporting complaints.<br />
• Consider appointing<br />
independent investigators.<br />
• Use an external organisation to<br />
monitor bullying and harassment<br />
cases and staff experiences for<br />
those who have used the revised<br />
arrangements.<br />
In addition to the existing methods,<br />
staff can now report bullying via the<br />
email address bullyingcomplaint@<br />
wlmht.nhs.uk<br />
Bullying and harassment<br />
investigations will now be carried<br />
out by a specially trained member<br />
of staff from CNWL (Central and<br />
North <strong>West</strong> <strong>London</strong> Foundation<br />
<strong>NHS</strong> <strong>Trust</strong>). The investigator from<br />
CNWL will be supported by a<br />
member of staff from this trust’s<br />
human resources consultancy team<br />
– who will provide administration<br />
support only.<br />
A revised bullying and harassment<br />
policy has been produced that sets<br />
out deadlines for acknowledgement<br />
of complaints and for completion<br />
of investigations. The policy can be<br />
found on the Exchange by clicking<br />
the policies and procedures button<br />
on the front page.<br />
The trust will provide data for<br />
Middlesex University who will<br />
monitor performance against<br />
the set deadlines and with their<br />
agreement, Middlesex University<br />
will also ask for feedback from<br />
staff who have used the new<br />
arrangements.<br />
Befriending scheme<br />
In conjunction with the new<br />
reporting arrangements, staff can<br />
make use of the trust’s befriending<br />
scheme, run via Ealing BME staff<br />
network and open to all trust staff.<br />
A befriender is a member of staff<br />
who will support work colleagues<br />
going through work place difficulties.<br />
They will be trained to provide an<br />
impartial and objective listening<br />
ear and have knowledge of<br />
different sources of advice. They<br />
can stand along-side an individual<br />
to give emotional support during<br />
investigatory meetings and hearings.<br />
For information on this please<br />
contact: maura.dillon@wlmht.nhs.uk<br />
The Care Quality Commission told<br />
us that we must change the way<br />
serious incident reviews are dealt<br />
with at the trust. Timandra Dyer has<br />
been appointed within the trust’s<br />
risk team to overhaul the system.<br />
Work on this project has now<br />
started and from January onwards<br />
serious incident reviews will be run<br />
differently.<br />
Timandra says, “The first step for<br />
me is to work my way around<br />
the trust talking to people and<br />
explaining the main changes which<br />
can be summarised as:<br />
Valuing Difference -<br />
Quality Awards 2009<br />
Thanks to the joint efforts of staff and service users<br />
things are really looking up for the women patients at<br />
Lakeside. A women’s strategy led by Kingfisher ward’s<br />
Dr Chandra Weerasinghe and Simba Kaseke, has been<br />
the driving force behind the changes.<br />
Lakeside already has in place a bright new child visiting<br />
room, a dedicated women’s inpatient consultant<br />
psychiatrist along with a new weekly peri-natal<br />
psychiatric clinic at <strong>West</strong> Middlesex Hospital.<br />
• To support staff who are<br />
involved in serious incident<br />
reviews – by providing central<br />
help in co-ordinating reviews and<br />
administration support.<br />
• To make sure staff, patients and<br />
their relatives get good quality<br />
feedback following reviews.<br />
• To make sure that we are<br />
continually monitoring the quality<br />
and timeliness of our reviews<br />
to make sure they comply with<br />
standards set by the strategic<br />
health authority and the National<br />
Patient Safety Agency.<br />
This is a positive move for the trust<br />
and will have a big impact on our<br />
work to improve the experiences of<br />
patients at the trust.”<br />
Contact Timandra if you have any<br />
questions: timandra.dyer@wlmht.<br />
nhs.uk<br />
Women’s services get a make-over<br />
at Lakeside <strong>Mental</strong> <strong>Health</strong> Unit<br />
Having completed delivery of a women’s strategy,<br />
the team at Lakeside has now formulated a further<br />
three year work plan to maximise a specific gender<br />
service. All of the environmental improvements on the<br />
ward have been driven by feedback from the women.<br />
A hairdressing and beauty salon has replaced the<br />
smoking room, and there is now an extra lounge on<br />
the ward, which provides space for activities such as<br />
a weekly dance group and regular yoga sessions. The<br />
ward activity programme has been developed based<br />
on service user choice, and consists of a women’s<br />
health forum and a clinic on the<br />
ward to address all aspects of<br />
women’s health on an individual<br />
basis. There is also a breakfast<br />
club in which the women join<br />
occupational therapy and nursing<br />
staff to go shopping and cook<br />
breakfast for other women.<br />
4<br />
<strong>MENTALHEALTHMATTERS</strong> <strong>MENTALHEALTHMATTERS</strong> 5
Quality Awards 2009<br />
On Friday 13 November the annual<br />
Quality Award celebrations took<br />
place in a hotel near <strong>London</strong>. 247<br />
entries made this the biggest year<br />
to date in the history of the trust’s<br />
Quality Awards! Nominations were<br />
sent in from staff, service users<br />
and carers recognising exceptional<br />
members of our staff, the best of our<br />
Service user & carer award<br />
Winner: Becky Lodge,<br />
head of occupational therapy<br />
and rehabilitation, The Orchard.<br />
<strong>West</strong> <strong>London</strong> Forensic SDU.<br />
A nomination from a patient in the Orchard led to<br />
Becky receiving this award. She said: “Becky brings a<br />
sense of normality to the life of being in a hospital<br />
environment. For example thanks to her, someone<br />
brings in homemade rolls to the unit and she organises<br />
for bands at times like Christmas to give us some<br />
entertainment. She organises for volunteers or people<br />
from an educational background to come in and do<br />
street dance, craft groups, newsletter groups, book<br />
clubs. She does all of this from a small pot of money.<br />
Becky is so creative and we are blessed to have her in<br />
the Orchard. She should receive great recognition for<br />
her efforts. Becky Lodge is my great inspiration.”<br />
Runners up:<br />
Laurence Drew, healthcare assistant, Broadmoor<br />
Hospital SDU.<br />
Heather Tomlinson, senior clinical psychologist,<br />
Broadmoor Hospital SDU.<br />
teams and a number of the trust’s<br />
extraordinary volunteers.<br />
During July, judging panels, chaired<br />
by the trust’s directors had the<br />
difficult job of agreeing upon which<br />
teams or individuals should top<br />
the categories.<br />
This year the winners are.....<br />
Unsung hero – non-clinical<br />
Winner: Sharon Mahmoud,<br />
ward administrator, area 1,<br />
H&F <strong>Mental</strong> <strong>Health</strong> Unit.<br />
Hammersmith & Fulham SDU.<br />
Sharon was nominated by Dr Michael Phelan, clinical<br />
director of Hammersmith & Fulham SDU, who said:<br />
“Sharon has always adapted well to the changing<br />
demands of her role and is someone who makes<br />
sensible and useful suggestions about how things can<br />
be improved. She is highly organised and efficient.<br />
However, what really stands out about Sharon is the<br />
way she always has time for people and her friendly<br />
warm manner has a profound influence on the whole<br />
ward. Despite having her own heavy workload she is<br />
always willing to stop doing what she is doing to say<br />
hello to someone and give them a helping hand.<br />
She treats everyone in a friendly and open manner.”<br />
Runner-up:<br />
Pauline Wilson, application support manager, IM&T<br />
department.<br />
Valuing difference<br />
Winner: Kingfisher ward,<br />
Lakeside <strong>Mental</strong> <strong>Health</strong> Unit.<br />
Hounslow SDU.<br />
During the past year the team on Kingfisher ward has<br />
demonstrated an ability to deal positively with change<br />
in moving from being a mixed ward to a women only<br />
ward. Service manager, Suzanne McMillan says: “The<br />
team has tirelessly worked to research and network<br />
with experts in caring for women and has been<br />
committed to providing the most effective services<br />
for women. They have listened to others in Lakeside<br />
with experience of supporting women with often<br />
multifaceted complex problems involving their mental<br />
health and social systems within their family network.<br />
Every nurse on the ward has attended national<br />
training to develop their skills in delivering services to<br />
women on the ward.”<br />
Runner-up<br />
Women and family services, Hounslow SDU.<br />
Views into Action<br />
Winner: Ajay Dhoopnarain,<br />
team manager, Brentford,<br />
Isleworth and Chiswick (BIC) community<br />
mental health team.<br />
Hounslow SDU.<br />
Jennifer Fellows, head of nursing for Hounslow SDU<br />
nominated Ajay for the award. In the nomination<br />
Jennifer talked about Ajay’s leadership of the Hounslow<br />
nurse research group, which has been successful<br />
in getting two pieces of their research published in<br />
national journals. Says Jennifer: “This was down to Ajay’s<br />
ability to motivate group members into undertaking<br />
these pieces of research and making sure that they<br />
were addressing contemporary issues with clear<br />
positive outcomes for both service users and staff.” The<br />
nomination also talked about Ajay’s success in putting<br />
views into action in the community mental health<br />
team which he leads. For example, his team set up a<br />
physical healthcare clinic to help service users access<br />
primary care activities. Jennifer also said: “Ajay had led<br />
on reviewing how effectively the duty team works and<br />
has successfully implemented the actions resulting from<br />
a borough wide audit of referral pathways. This led to a<br />
standardisation of systems across the three community<br />
mental health teams; improving the referral pathway and<br />
the subsequent management of referrals.”<br />
Runners-up<br />
Older people services, Ealing SDU.<br />
CAMHS user involvement group, Hounslow SDU.<br />
6 <strong>MENTALHEALTHMATTERS</strong><br />
Our event sponsors:<br />
<strong>MENTALHEALTHMATTERS</strong> 7
Unsung Hero-Clinical<br />
Winner: Stephen Urry,<br />
clinical team leader, John Conolly wing.<br />
Ealing SDU.<br />
Stephen Urry was nominated for the award by Bridget<br />
Ledbury, director of Ealing SDU. She says, “I was<br />
particularly impressed by Stephen’s actions during a<br />
serious untoward incident at work, recently. Stephen<br />
was extremely professional, contained the anxieties<br />
of staff, reported upwards appropriately and gave<br />
exceptional levels of support to the family concerned.<br />
He is an outstanding member of our staff team, a good<br />
role model for others and someone who has immense<br />
pride in the work he does. I am continually impressed<br />
by the compassion he shows for the work he does,<br />
his enthusiasm and the respect and dignity he shows<br />
patients, their carers and colleagues. Stephen always<br />
responds well to challenges at work, he learns from<br />
events and is always striving to improve his knowledge<br />
and practice and that of colleagues.”<br />
Runners up:<br />
Mary McCaffrey, inpatient sector manager, John Conolly<br />
wing, Ealing SDU.<br />
Duncan McDougall, healthcare assistant, Broadmoor<br />
Hospital SDU.<br />
Leadership<br />
Winner: Lilian Hove,<br />
clinical nurse manager, The Orchard.<br />
<strong>West</strong> <strong>London</strong> Forensic SDU.<br />
Lilian was nominated by a colleague from the Orchard,<br />
Gillian Tuck. She describes Lilian as “exceptional in<br />
the way she manages and leads the nursing team and<br />
collaborates with her MDT colleagues to provide a<br />
specialist service for the women patients.” Gillian cites<br />
her clear vision for the ward and her drive to achieve<br />
that vision as exceptional. She says that: “Lilian helps<br />
nurses to understand patients’ complex presentations.<br />
She also helps them to reflect on the challenges of<br />
their work by ensuring her team regularly accesses<br />
group and individual supervision. Lilian uses her<br />
skills as a teacher to educate nurses and regularly<br />
co-facilitates training workshops both within the<br />
service and at a trust level. One of Lilian’s biggest<br />
achievements has been leading the implementation<br />
of preceptorship within the women’s service. Thanks<br />
to Lilian all newly qualified nurses now complete the<br />
trust preceptorship programme – she has completely<br />
turned things around.”<br />
Runners-up<br />
Steve Dudley, head of occupational therapy services,<br />
<strong>West</strong> <strong>London</strong> Forensic SDU.<br />
Jane Kelly, assertive outreach and early intervention<br />
services team manager, Hounslow SDU.<br />
Lifetime Achievement<br />
Winner: Clive Bonnett, senior clinical<br />
nurse specialist, PMVA.<br />
Broadmoor Hospital SDU.<br />
Clive has worked at Broadmoor Hospital for over<br />
30 years, initially as a nurse and since the 1980s in<br />
the PMVA department as a tutor. Says Gail Miller,<br />
associate director of risk reduction: “During this time<br />
Clive has demonstrated the core values essential for a<br />
caring profession, his key objective is clearly aimed at<br />
maximising the quality of life of the patients in his care<br />
and ensuring that Clive’s experience and knowledge<br />
has informed policy and practice across all services<br />
in the trust. He also influences practice nationally and<br />
internationally via a network of trainers educated<br />
at WLMHT. Over the years he has contributed<br />
to valuable research, informed publications and<br />
contributes to a national working group via <strong>NHS</strong><br />
Security Management Services. His specialist<br />
knowledge has informed a number of developments in<br />
this area of practice.”<br />
Runners-up<br />
Prof Tom Barnes, professor of psychiatry, director of<br />
research and development.<br />
Kelvin Cheatle, executive director of workforce and<br />
environment.<br />
Volunteer of the Year<br />
Winner: Kwabena Mehutusekamen<br />
Kwabena was nominated for the Quality Award by<br />
David Nicholson, a music therapist in the John Conolly<br />
Wing in Ealing. He said: “Since becoming a volunteer<br />
in February 2008, Kwabena has shown remarkable and<br />
dependable dedication to setting up and establishing<br />
the John Conolly wing inpatient drumming group.<br />
What started out as a weekly session on a short fixed<br />
term pilot project that Kwabena was involved with as<br />
a volunteer has grown, through the trust’s recognition<br />
of its impact, to become a fully funded group that<br />
meets two evenings a week. Kwabena’s willingness<br />
and selflessness in volunteering his services in the first<br />
place has been a crucial factor in enabling us to get this<br />
important group off the ground in the first place.”<br />
Runners-up:<br />
Kay Kensall (see page 19 for interview)<br />
Marco Borria (Hammersmith & Fulham volunteer.)<br />
8 <strong>MENTALHEALTHMATTERS</strong><br />
<strong>MENTALHEALTHMATTERS</strong> 9
Team of the year<br />
Winner: Activities co-ordinators,<br />
men’s services.<br />
<strong>West</strong> <strong>London</strong> Forensic SDU.<br />
The activities co-ordinators are a team of twelve<br />
healthcare assistants, from a variety of wards.<br />
Their roles were originally ward based. However<br />
in response to identified need and due much to<br />
their own initiative and motivation – over the last<br />
year they have come together as a group and have<br />
implemented a programme of cross-ward activities<br />
for service users, which are delivered at weekends<br />
and in the evenings as well as during the day. Says<br />
SDU director Andy Weir, “I cannot stress enough<br />
the difference that this group of staff has made to<br />
the quality of life of our service users. They have<br />
developed activities in direct response to patient<br />
requests and in partnership with them. They have<br />
engaged a number of service users who have been<br />
particularly unwell or very challenging in their<br />
behaviours. The group is now training and supervising<br />
volunteers to further develop the groups and<br />
activities. Their enthusiasm, commitment and patient<br />
focus is commendable and they really deserve to be<br />
named as team of the year.”<br />
Runners-up:<br />
<strong>Mental</strong> <strong>Health</strong> Act Office, corporate services<br />
(Ealing and Broadmoor).<br />
‘FIRST’, early intervention service, Hammersmith &<br />
Fulham SDU.<br />
Service Excellence Award<br />
Winner: Finance department<br />
The winner of the service excellence award is selected<br />
by the trust’s executive directors. This year the award<br />
has gone to the trust’s finance team. Lesley Stephen,<br />
director of strategy and performance says:<br />
“We decided to give this year’s award to finance due<br />
to the professional integrity and excellence they display<br />
at work day in day out. They understand the business<br />
of the trust extremely well which enables them to give<br />
exceptional levels of support to the service delivery<br />
units and corporate services.”<br />
Chairman’s Award<br />
Winner: Mary McCaffrey,<br />
in-patient sector manager,<br />
John Conolly Wing, Ealing SDU<br />
The chairman, Nigel McCorkell says, “I am delighted<br />
to present the chairman’s award for 2009 to Mary<br />
McCaffrey.<br />
Mary has been with the trust for the past 28 years. In<br />
that time, she has become known for her dedicated,<br />
optimistic, warm and caring nature. She has been<br />
described by staff, service users and carers as a nurse<br />
who goes above and beyond to help those who are in<br />
need. Her modesty prevents her from accepting praise;<br />
she always attributes it to her team. In fact, one of her<br />
colloquialisms is, “I measure my success by the success<br />
of others around me. The <strong>Trust</strong> is proud to recognise<br />
Mary’s commitment to excellence and patient care,<br />
which epitomizes the values of the trust and the spirit<br />
of the Quality Awards.”<br />
Innovation<br />
Winner: Hounslow community<br />
adolescent team.<br />
Hounslow SDU.<br />
Following an audit in 2005, the team became aware that<br />
they were good at asking their clients about education<br />
and employment but there was a gap in practical support<br />
in this area for a group of young people who often have<br />
specific difficulties in this area. The audit also showed<br />
that some young people were hesitant about using<br />
the service due to the perceived stigma. Dr Wendy<br />
Vogel, consultant child and adolescent psychiatrist says,<br />
“The team built up a relationship with Connexions<br />
to engage young people with mental health services,<br />
overcoming barriers to access. The team now offers<br />
an enhanced package of care for young people which<br />
includes additional support for those with mental health<br />
difficulties in college, sourcing of appropriate education<br />
and employment opportunities and preparation for<br />
work. Working with a specialist teacher the team has<br />
successfully maintained a vulnerable group of young<br />
people with mental health difficulties in<br />
mainstream education.”<br />
Runners up:<br />
Dual diagnosis project, Hounslow SDU.<br />
Crisis resolution and home treatment team,<br />
Hounslow SDU.<br />
10 <strong>MENTALHEALTHMATTERS</strong> <strong>MENTALHEALTHMATTERS</strong> 11
World <strong>Mental</strong><br />
<strong>Health</strong> Day 2009<br />
World <strong>Mental</strong> <strong>Health</strong> Day was<br />
celebrated in colourful style this<br />
year with events ranging from<br />
a service user art exhibition in<br />
Brentford to a tea dance in Ealing<br />
and a staff against service user<br />
football match in Isleworth.<br />
As always the day provided an<br />
opportunity for trust staff to raise<br />
awareness of mental health and to<br />
provide hope, optimism and well<br />
being for people with mental health<br />
problems.<br />
Café on the Hill – work rehab<br />
Black History month was celebrated in style in Café on the<br />
Hill on World <strong>Mental</strong> <strong>Health</strong> Day. Pictured is Mary Byrne,<br />
Nuala Muldoon and Ruth Reynolds.<br />
Sycamore Lodge<br />
A tea dance extravaganza for service users, carers, families<br />
and staff.<br />
Hounslow Hawks<br />
The Hounslow Hawks<br />
hosted the 2nd Annual<br />
World <strong>Mental</strong> <strong>Health</strong> Day<br />
Shield Challenge. Hounslow<br />
Hawks and Hounslow SDU<br />
staff played an 11 - a - side<br />
football match. The final score<br />
was 8 - 2 to the Hawks!<br />
Left:: Darren Ramchuran and<br />
Chris Rabbitts, service user<br />
captain of the Hawks<br />
John Conolly team – Ealing SDU (above)<br />
The team ran an anti-stigma event in the main foyer of<br />
Ealing Hospital.<br />
Watermans arts centre - Hounslow SDU<br />
A service user art exhibition<br />
12 <strong>MENTALHEALTHMATTERS</strong><br />
Broadmoor Hospital<br />
The recovery and social<br />
inclusion sub-group<br />
organised a week’s event<br />
in the central hall and caffé.<br />
Good Vibrations facilitated<br />
a range of Gamelan<br />
(Indonesian percussion)<br />
workshops for patients.<br />
The Orchard<br />
– Ealing SDU<br />
In the morning a range of<br />
stalls in the Orchard included<br />
cake decorating, nearly<br />
new clothes, healthy eating<br />
information, body transfers,<br />
massages and makeovers<br />
courtesy of the Body Shop.<br />
The band Sound Minds played a number of tracks during<br />
the afternoon with foods from around the world on display,<br />
provided by each ward courtesy of the activity coordinators.<br />
Competitions on the day included posters and cake making<br />
which everyone voted for throughout the day.<br />
Hammersmith & Fulham SDU<br />
By day staff in the Hammersmith & Fulham <strong>Mental</strong> <strong>Health</strong><br />
Unit ran a music and world foods event – with table<br />
tennis competition. This was topped off with an evening of<br />
karaoke for patients and staff.<br />
Ealing town hall<br />
A partnership event between the trust, Ealing PCT, Ealing<br />
Borough Council, Ealing <strong>Mental</strong> <strong>Health</strong> Forum and Ealing<br />
Community Network attracted lots of interest.<br />
Ealing BME talent contest<br />
The Ealing BME <strong>NHS</strong> staff network 7th annual anniversary<br />
event held at Ealing Town Hall proved to be a great<br />
success. The audience cheered their way through eight<br />
superb acts from guitarist and singers to Irish dancers.<br />
The winner of the adult competition was solo singer,<br />
Louise Benjamin and for the children’s contest, three<br />
Irish dancers topped the bill. Bernie Collins, organiser<br />
of the event was yet again impressed by the raw talent<br />
and enthusiasm displayed. She commented “Never mind<br />
Britain’s Got Talent, Ealing has Talent, and we certainly have<br />
some shining stars in our borough. Bernie added that<br />
“everyone’s a winner as each performer received a BME<br />
certificate.” A BME seminar took place earlier in the day<br />
with guest speaker Dr Vivienne Lafar-Cisse.<br />
Rehabilitation, recovery and independent living services team from the Limes<br />
ran a stand informing people of the services they provide. Pictured from the left<br />
is Robert White, Mike Foley, Punita Sharma, Nuria Bara-Carril, Rinaldo Meza,<br />
Amy Lyon, Rashid Siddiqui, and sitting down below - Abbi Shaw. <strong>MENTALHEALTHMATTERS</strong> 13
Broadmoor’s<br />
health at work team has moved!<br />
The health at work team has moved to new<br />
premises, ‘The Redwoods’. The move brings<br />
together occupational health and staff counselling<br />
and support services which will enable the team to<br />
offer improved facilities under the same roof. The<br />
new building offers two counselling/support rooms,<br />
two occupational health consulting rooms, one<br />
therapy room for reflexology and physiotherapy.<br />
Samira Ammounah, staff counselling and support<br />
services manager, says “These new premises offer<br />
Our buildings<br />
on the Exchange<br />
Pam Scott from capital development has been working<br />
closely with the estates and facilities team to develop a<br />
new page on the Exchange called ‘Our Buildings.’ Pam says,<br />
“the trust did not have an electronic property portfolio<br />
that was accessible for all trust staff. It is hoped that the<br />
page will be particularly useful for new staff, especially<br />
those who have to travel around the various sites. In<br />
order to develop the page further, there are plans to<br />
incorporate items such as key performance indicators on<br />
space utilisation, sustainability targets and other strategic<br />
property information. The ultimate aim is to directly link<br />
the page to estates and facilities current information<br />
systems to provide as up to date information as possible.”<br />
To access the page, click on the “Our Buildings” tab on the<br />
left hand side of the home page. This opens a page showing<br />
a map of the three boroughs with an arrow directing the<br />
user towards Broadmoor in Berkshire. The user can then<br />
click directly into a borough to reveal a map identifying the<br />
properties and subsequent web directions to get there by<br />
entering the starting post code.<br />
us the excellent opportunity of further developing<br />
working alliances with our occupational health<br />
colleagues. The way I see it, we all share one vision<br />
and that is to provide a service of excellence to<br />
our staff. From my team we offer the psychological<br />
support and from our occupational health team we<br />
offer the physical support - a perfect partnership.”<br />
The Redwoods is located on Kentigern Drive. To<br />
speak to a member of the team call 01344 75 4310<br />
(Broadmoor) or 020 8354 8177 (Ealing).<br />
Alternatively, to access more information about<br />
individual properties, click on the drop down menu<br />
on the right hand side to select a property and<br />
reveal information about parking options, opening<br />
times, photographs and contact numbers. The “Site<br />
Information” tab provides more detailed information on<br />
running costs, tenure, and usage.<br />
If you have any suggestions on the page or would like to<br />
see particular information property information displayed,<br />
please email Pam at pamela.scott@wlmht.nhs.uk<br />
new staff<br />
side Team<br />
Pictured from the left is Marie, Arthur and Gavin<br />
<strong>Trust</strong> staff who are members of The British<br />
Medical Association (BMA), Chartered Society<br />
of Physiotherapists (CSP), Prison Officers<br />
Association (POA), Royal College of Nursing<br />
(RCN), Unison and Unite are eligible for staff<br />
side representation.<br />
Staff side conveys staff views to management and vice<br />
versa and represents and negotiates on behalf of staff, on<br />
all day-to-day work related issues. Recently three new<br />
staff side officers were elected as part of a restructure to<br />
embrace modern employee relations. This means staff side<br />
representatives and all managers in the trust can embed and<br />
move towards partnership working, staff engagement and<br />
involvement.<br />
It is hoped these changes will bring a positive experience for<br />
all: patients and carers, staff and managers, and will assist in<br />
staff moral, job satisfaction, career development and good<br />
working relationships.<br />
Staff side convenors are supported by over 50 union<br />
representatives across the trust who perform representation<br />
and negotiating duties. In addition there is a dedicated team<br />
of health & safety, learning & development and e-learning<br />
representatives. A vacancy exists for an equality and diversity<br />
representative. If you are interested in becoming a specialist<br />
representative in this field, please contact the following:<br />
Staff side chair:<br />
Arthur Muwonge 020 8354 2122<br />
Staff side convenors:<br />
Marie O’Brien (Ealing) 020 8354 2107<br />
& Gavin Ryan (Broadmoor) 01344 75 4481<br />
Employee of<br />
the Month –<br />
relaunched<br />
The trust’s Employee of the Month<br />
scheme has changed.<br />
As before if you work<br />
with someone who is<br />
deserving of this award<br />
– send a brief email<br />
detailing the reason why<br />
to the chief executive<br />
(Chief-Executive@<br />
wlmht.nhs.uk).<br />
Alternatively you<br />
can write to the<br />
Chief Executive c/o<br />
communications department, trust HQ,<br />
Uxbridge Road, Southall, UB1 3EU.<br />
In the past the chief executive looked<br />
through the nominations and made a<br />
decision. In order to make the scheme more<br />
inclusive the nominations will now be judged<br />
by a panel including the chief executive,<br />
director of nursing and patient experience,<br />
staffside conveynor and a service user or<br />
carer representative. The communications<br />
team will publicise the result and arrange for<br />
the chief executive to visit the winner in his<br />
or her place of work to present them with a<br />
certificate, a £25 Marks & Spencer voucher<br />
and the guarantee of two tickets for the<br />
trust’s annual Quality Awards ceremony.<br />
Get your nominations in now for<br />
December’s award.<br />
16 <strong>MENTALHEALTHMATTERS</strong><br />
<strong>MENTALHEALTHMATTERS</strong> 17
Personality disorder<br />
and the nurse to patient relationship<br />
Over 100 nurses from the trust and across the UK who<br />
work with personality disorder, attended a conference<br />
at the Learning & Development Centre, Broadmoor.<br />
The conference aimed to address interpersonal<br />
complexity for nurses and to provide plenty of space for<br />
discussion and reflection by the delegates.<br />
Anne Aiyegbusi, head of nursing at <strong>West</strong> <strong>London</strong><br />
Forensic Services delivered the keynote presentation.<br />
Anne conveyed the message from her research study<br />
that with personality disorder, the distress and struggle<br />
experienced by people who have this diagnosis is<br />
often difficult to identify, especially when relating<br />
interpersonally.<br />
Andy Brooker, a current service user with a diagnosis of<br />
severe personality disorder, and director of Borderline<br />
UK and Personality Plus was supported in part of his<br />
presentation by two nurses who had previously worked<br />
with him. They held an informal conversation on how<br />
nurses can experience a transformative and mutually<br />
hopeful relationship working with this client group.<br />
A training DVD developed and produced by the<br />
Dangerous & Service Personality Disorder (DSPD)<br />
Consultants training on carers<br />
Around 25 consultants trust wide including deputy<br />
medical directors and clinical directors attended training<br />
sessions on carers, organised by Mahbub Khan, carers<br />
support officer, Ealing SDU. The main aim was to give<br />
information about government legislation on carers and<br />
how clinicians can assist carers to improve the welfare<br />
of service users.<br />
In 2004 the Royal College of Psychiatrists joined the<br />
Princess Royal <strong>Trust</strong> for carers in an initiative ‘Partners in<br />
Care’ working together to make a real difference. The<br />
campaign aimed to promote effective communication<br />
and partnership between mental health professionals<br />
and carers of people with mental health problems. A<br />
major outcome of ‘Partners in Care’ was the proposal<br />
to involve carers in the training of psychiatrists. In<br />
June 2005, the Royal College of Psychiatrists made it<br />
mandatory to involve patients and carers and to include<br />
patient and carers modules in psychiatric training.<br />
Members of the DSPD team<br />
unit was shown, outlining principles for effective<br />
boundary setting and maintenance, and how boundary<br />
phenomena can manifest itself in day to day practice.<br />
Dr Neil Gordon, a former consultant nurse at the<br />
personality disorder service, Rampton Hospital said<br />
that nurses are uniquely placed to work collaboratively<br />
with service users to avoid further experiences of<br />
stigmatisation and rejection.<br />
A plenary session at the end of the day enabled<br />
participants to reflect on their learning.<br />
Anne Aiyegbusi expresses her thanks to Janet Holding<br />
who administered the conference and to Dr Gwen<br />
Adshead, consultant forensic psychotherapist and John<br />
Carthy, consultant forensic nurse who chaired the day.<br />
Dr Sarwat Nauroze says “I found the training really<br />
thought provoking and informative. It was clearly one of<br />
the most clinically relevant training programmes<br />
I have attended this year. I really appreciate Mahbub<br />
Khan for arranging it.”<br />
The good and bad<br />
of mental health<br />
Interview by Alison Nunan, communications officer<br />
Kay Kensell – a volunteer’s story<br />
Runner up – Volunteer of the Year – Quality Awards 2009<br />
I understand that you were a<br />
service user before becoming a<br />
volunteer<br />
Yes, I suffered a nervous breakdown<br />
about nine years ago. I had a very<br />
stressful life at the time and I was at<br />
home looking after my two young<br />
children. I was admitted to John<br />
Connolly wing.<br />
What was your experience as a<br />
service user<br />
I had never suffered with mental<br />
illness before and it was very<br />
traumatic. I was admitted twice to<br />
the ward and was on medication<br />
for about nine months. I was<br />
embarrassed and didn’t want to tell<br />
anyone that I had a mental illness. It<br />
was also difficult for my family to<br />
understand what was happening but<br />
they were extremely supportive. It<br />
took me a long while to recover.<br />
As part of my recovery I went to<br />
Australia for six weeks and spent<br />
a lot of time with friends. I also<br />
received good care and support<br />
from the staff in John Connolly.<br />
What made you decide to become<br />
a volunteer<br />
I saw a sign at Manor Gate which said<br />
‘volunteers needed at <strong>West</strong> <strong>London</strong><br />
<strong>Mental</strong> <strong>Health</strong> <strong>Trust</strong>, service users<br />
and carers are welcome.’ I stood<br />
there and thought ‘I could do that.’<br />
Tell me about becoming a volunteer<br />
I attended four induction sessions<br />
and after an assessment about which<br />
area would be most suitable for<br />
me to work in, I was placed in the<br />
PALS office for about a year. As my<br />
confidence grew, I started doing the<br />
trust induction presentation ‘service<br />
user and carer experience.’ Then<br />
a position came up as an activity<br />
sessional worker in the John Conolly<br />
wing. I really enjoy talking to people<br />
and it was an opportunity for me to<br />
put my own experiences of mental<br />
health issues to good use.<br />
..............................................<br />
“I was embarrassed<br />
and didn’t want to tell<br />
anyone that I had a<br />
mental illness. It was also<br />
difficult for my family<br />
to understand what was<br />
happening but they were<br />
extremely supportive.”<br />
..............................................<br />
You have returned to work, do you<br />
feel the benefits of being a volunteer<br />
has helped you<br />
Most definitely, it has built my<br />
confidence, given me a focus and<br />
taught me many new skills. With the<br />
support of Pat McGrath, volunteer<br />
services and PPI manager I pushed<br />
myself forward in applying for jobs<br />
and going for interviews. I now work<br />
one evening a week in the new salon<br />
for the women’s ward at Lakeside. I<br />
work on my own with the support<br />
of a co-worker and beautician. I<br />
really enjoy seeing the reaction from<br />
patients when I’ve done their hair, a<br />
facial or painted their nails. I also do<br />
service user monitoring at the John<br />
Connolly Wing on behalf of Loud<br />
and Clear user involvement project.<br />
This involves running four monitoring<br />
sessions a month on patient care. I<br />
follow the process through from<br />
beginning to end and it is great to see<br />
changes being implemented.<br />
You have been shortlisted for the<br />
Volunteer Quality Award, how do<br />
you feel about it<br />
I feel priviledged to be nominated by<br />
Beulah and the occupational health<br />
team. They have been so supportive.<br />
I’m more concerned about what<br />
to wear on the night of the awards<br />
ceremony rather than winning!<br />
What is your outlook on mental<br />
health now<br />
It can happen to anybody, anytime,<br />
anywhere. It’s completely changed<br />
my outlook and I support the trust<br />
in reducing the stigma surrounding<br />
mental illness.<br />
18 <strong>MENTALHEALTHMATTERS</strong><br />
<strong>MENTALHEALTHMATTERS</strong> 19
Housekeepers<br />
New therapy mall at<br />
Broadmoor will help<br />
patients recover<br />
In an innovative move to improve care<br />
on inpatient wards, the St Bernard’s<br />
estates and facilities department is<br />
introducing housekeeping staff to the<br />
ward multidisciplinary teams.<br />
Housekeepers perform a unique function within<br />
wards and work to ensure there is a high level of<br />
coordination and continuity of services between the<br />
wards and estates, domestic and maintenance staff.<br />
“We work to ensure wards are clean, warm and<br />
welcoming by focussing on a variety of tasks which<br />
can include ordering levels, arranging repairs,<br />
clearing out obsolete equipment and ensuring<br />
adequate levels of food and linen are provided on<br />
the ward,” said housekeeper Tarek Saadi.<br />
“The housekeepers have been an invaluable<br />
help to each of the wards,” commented Mary<br />
McCaffrey, service manager for the John Conolly<br />
wing. “These tasks have traditionally been<br />
performed by nursing staff. However, the presence<br />
of the new housekeepers is giving clinical staff<br />
additional time to dedicate to direct patient care.”<br />
The new system is currently being trialled on<br />
four wards in the John Conolly wing (Coniston,<br />
Beverley, Windermere and William Sergeant)<br />
and three wards in the Tony Hillis Wing (Rollo<br />
May, Blenheim and Avebury ward). The vision<br />
is that this will in time extend to all inpatient<br />
units across the trust. Housekeepers are taking<br />
responsibility for ward stores, linen and catering<br />
services, working closely with ward managers and<br />
team leaders and other nursing staff to improve<br />
patients’ experiences.<br />
Housekeepers, Luis Simoes and Tarek Saadi.<br />
(Housekeeper, Andrew Jones was not available for the photo.)<br />
One central place where patients<br />
can come to shop, receive therapy<br />
and have a meeting, take part in<br />
a social work or have a coffee.<br />
It’s called the therapy mall and<br />
it is planned as the model for a<br />
much bigger area when the new<br />
Broadmoor is built.<br />
The advantages are that patients<br />
can have more time away from<br />
the ward, can see advocates and<br />
even have legal meetings, all in one<br />
central area. So the new therapy<br />
mall is a major development, taking<br />
place in Broadmoor now. The caffé<br />
has already been improved. And<br />
by next March the whole mall will<br />
be complete.<br />
Appointed as operations manager<br />
of the therapy mall project, Jacky<br />
Glover (right) brings to the job<br />
her experience as a nurse in the<br />
acute sector, 13 years as a practice<br />
manager in a GP surgery, and six<br />
years as a PA and admin manager at<br />
Broadmoor. So why does she want<br />
this job<br />
“I think it’s a fantastic challenge<br />
and a really exciting job,” she says.<br />
“Together with staff working in<br />
the mall, I believe we can make a<br />
difference to the quality of life of<br />
the patients and the best way to<br />
do that is to get them off the ward.<br />
The new clinical recovery model<br />
BSc for Broadmoor<br />
Broadmoor Hospital has been given authorisation<br />
to develop a BSc in advanced forensic practice in<br />
association with the Tavistock Clinic and accredited<br />
by Middlesex University.<br />
has a target that all<br />
patients who can leave<br />
the ward should have<br />
25 hours activity every<br />
week away from their rooms.<br />
“But they have to want to do that,<br />
and at the moment the activities<br />
are limited. There is a tendency<br />
for them to stay in their rooms<br />
with their TV and DVDs and<br />
get comfortable. I want to ask<br />
the patients what they want and<br />
then see how we can provide the<br />
kind of activities that will make a<br />
difference.”<br />
Jacky will be talking to staff and<br />
patients about the details of<br />
organising services, together with<br />
a robust booking system to make<br />
sure that the patients who come to<br />
the mall are well enough and that<br />
supervision is carefully managed.<br />
Clinical improvement manager Tony<br />
Hopkins adds, “In the improved<br />
mall patients can be involved in<br />
more activity than they are at the<br />
moment, and escorting can be<br />
reduced. It means a clinician does<br />
not have to go to the ward to see<br />
one patient, then onto another<br />
ward. Two or three patients can<br />
come to see them. That is right<br />
because this is not taking place<br />
within their living space.<br />
Rod Ramsey and Kirk Frew<br />
“The therapy mall will provide social<br />
activities, treatment areas, a place<br />
to watch films and play bingo. All<br />
of these activities take place now,<br />
but in different parts of the hospital.<br />
By centralising them we provide a<br />
much more attractive environment<br />
for mixing and socialising and<br />
reduce dramatically the time wasted<br />
by both patients and staff just<br />
moving around the site.”<br />
Contact operations manager,<br />
Jacky Glover on x4456.<br />
Please note that Jacky is<br />
responsible for booking the<br />
museum room and central<br />
hall within the building.<br />
Says consultant forensic nurse, John Carthy, “This<br />
is really good news and makes us the first mental<br />
health trust to run a course of this kind. A curriculum<br />
development group will now be established and our<br />
first piece of work will be to develop the course<br />
handbook. We hope to be able to deliver the new<br />
BSc by October 2010 at the Broadmoor LDC.”<br />
From left to right is Mary McCaffrey, Anna McLoughlin, Harry<br />
Ramsamy, Jennifer Holmyard, Tarek Saadi and Luis Simoes.<br />
20 <strong>MENTALHEALTHMATTERS</strong> <strong>MENTALHEALTHMATTERS</strong> 21
moving<br />
on up<br />
starters<br />
If you would like us to feature a colleague in moving on<br />
up send an email to communications@wlmht.nhs.uk<br />
Ali Nunan, communications officer<br />
Lucy McGee is the trust’s director of communications. She comes to us from a leading firm of<br />
business psychologists and has a strong background in corporate communications, branding and<br />
PR. The purpose of her role is to help create a positive relationship between the trust and the<br />
community it serves. This will include forging a stronger united identity for the trust and promote our<br />
strengths and achievements to everyone. “I’m hugely excited by the opportunity to be part of the<br />
change here. Tara, the team and I will be working with you all to build our reputation as a successful<br />
trust that puts the service user first in everything we do,” Lucy says.<br />
The communications team is pleased to welcome Sophy Meyers as communications assistant.<br />
She has a degree in physiology and is a qualified swimming instructor. She will be supporting the<br />
team to provide communications both inside and outside of the trust. She says: “I can’t wait to get<br />
involved in communications and I look forward to getting out and about to meet staff.” Sophy is<br />
contactable on x2276 or via groupwise.<br />
Christine Higgins became a non-executive director of the board this month. <strong>Trust</strong> chairman,<br />
Nigel McCorkell says: “I would like to welcome Christine to the trust’s board where her skills and<br />
experience will be put to good use in helping us ensure that the trust is delivering exceptional levels<br />
of care to our local populations and using public funds appropriately. Christine has been chosen to<br />
lead the trust’s audit committee due to her broad-ranging experience in the financial sector over a<br />
number of years.”<br />
Allen Howe and Suzanne Godsell have been appointed as assistant<br />
directors of estates and facilities, working under the direction of Barbara Wood.<br />
Allen is now responsible for all estates issues in relation to the St Bernard’s site<br />
and all of the Ealing community sites. He has trustwide responsibility for cleaning,<br />
catering, laundry services and portering. Allen joins the trust from The Hospital of<br />
St John and Elizabeth, and before that he was with <strong>West</strong> <strong>London</strong> Shared Services<br />
and Guy’s and St Thomas’ Foundation <strong>Trust</strong>.<br />
Suzanne is responsible for estates issues in Hounslow and Hammersmith & Fulham. She has trustwide responsibility for<br />
performance management of all estates and facilities work at the trust. Suzanne joins the trust from a banking organisation<br />
in the city where she was a director of facilities & support services. Prior to that she was group head of facilities<br />
management for the Genesis Housing Group in west <strong>London</strong> and head of facilities services at University College <strong>London</strong>.<br />
Reverend Charlotte Collins has joined the trust’s spiritual and pastoral team. She has a<br />
background in education and counselling and for the past six years has been a circuit minister in<br />
Oxfordshire. Charlotte will act as a spiritual care resource for Ealing and Hammersmith & Fulham<br />
SDUs supporting the development of inpatient, outpatients, community and outreach teams. She<br />
will also provide training where required developing links with community based voluntary agencies<br />
to enhance an understanding of mental health issues. Charlotte says: “I am looking forward to the<br />
challenge for spirituality and spiritual needs to be taken seriously and included in a holistic approach<br />
to patient care and to help implement the department’s vision for spiritual and pastoral care over<br />
the next three years.”<br />
movers<br />
Alena Buttivant has moved from<br />
L&D to risk reduction and will manage<br />
the new serious untoward incident (SUI)<br />
system and monitor level 1 and 2 serious<br />
incident reviews. She will also work<br />
closely with Timandra Dyer in the process<br />
of changing the way serious incident reviews are currently<br />
dealt with at the trust. “I believe the new process will bring<br />
clarity and guidance on how to undertake a good quality<br />
review following an SUI, from which lessons can be learned,<br />
shared and patient care improved,” says Alena.<br />
Maura Dillon has joined the diversity<br />
unit on a secondment. She says: “I<br />
am looking forward to increasing my<br />
knowledge of diversity issues and<br />
developing new skills.” Maura will support<br />
the team in delivering the diversity agenda<br />
for the trust. Specifically this will include<br />
the implementation of the Befriender Scheme which aims<br />
to support staff who are being bullied or harassed at work,<br />
improving our diversity monitoring to ensure initiatives already<br />
in place are achieving positive results for staff, and providing<br />
specialist advice on various investigations where issues of<br />
diversity and equal opportunity are paramount.<br />
Congratulations<br />
Pictured from the left is: Vijay Kumar, Mike Jones,<br />
Anna Mcloughlin and Elizabeth Uche.<br />
Diplomas in education.<br />
Recently five nurses from<br />
Ealing and Hounslow SDU<br />
have completed under and<br />
post graduate courses. Mike<br />
Anjoyeb, lead nurse says:<br />
“This demonstrates that the<br />
trust and nursing directorate are committed to supporting<br />
staff in their personal development, up-date their evidence<br />
base knowledge practices and enhance the quality of care<br />
throughout the patient journey.”<br />
Royal College of<br />
Nursing union<br />
representatives<br />
appointed.<br />
A successful<br />
recruitment day was<br />
held at Broadmoor by staff side convenor, Marie O’Brien on<br />
behalf of the Royal College of Nursing (RCN) to increase<br />
nursing union representatives. Three new representatives,<br />
Yani Chocalingum, Offered Muchedzi and Tande Tanyaradzwa<br />
were appointed. They will help support RCN nursing union<br />
members to give support and advice with work related issues<br />
and ensure that individuals are treated fairly. The event was<br />
well attended by nursing staff, diversity and human resources<br />
personnel. If you would like to find out more about becoming<br />
a representative, please contact the staff side convenors for<br />
Broadmoor and Ealing on 07800 820152.<br />
leavers<br />
Domestic assistants, Rajwant Mahli and Gladys<br />
Gadzanaki, have retired after working 32 and 13 years<br />
respectively. Jennifer Holmyard, support services manager<br />
says: “I have found Rajwant to be a real asset to the team.<br />
It was a real joy to meet her daughter and granddaughter<br />
at the retirement party. I would also like to say thank you<br />
to Gladys for the work carried out in staff accommodation.<br />
She always had time to talk to the tenants and they found<br />
her to be very helpful. We will miss her loud and bubbly<br />
presence and wish her well in her retirement.”<br />
Sam Armadass, clinical team<br />
leader, has retired after 30 years<br />
of service on Canterbury Ward at<br />
Broadmoor. Gladmore Maringa says:<br />
“Over the years he has remained<br />
the constant on Canterbury, with<br />
unquestionable commitment to his job. I and many others<br />
see him as a true role model, he has represented the<br />
hospital across the UK borders and internationally in<br />
badminton and golf competitions. The patients hold him<br />
with great regard and staff see him as a true beacon.”<br />
It was an emotional farewell for<br />
Mohinder Lakhan, health care<br />
assistant in the Coniston Ward, John<br />
Connolly Wing. Mohinder has worked<br />
for the trust for 36 years working in<br />
many different areas. She says: “This has<br />
been my first and last job and I love it. I particularly enjoyed<br />
working with the elderly and I will really miss my colleagues.”<br />
Ward manager, George Mamombe says: “She will be greatly<br />
missed by the team. We appreciate her hard work over<br />
the years. I sincerely believe that patients benefited from her<br />
caring nature.”<br />
At Veronica Latibaudiere’s<br />
retirement party she spoke to<br />
colleagues and patients about how<br />
much she enjoyed every minute of<br />
work. She felt she had done<br />
something meaningful in her life by<br />
being a healthcare assistant for the older people’s service<br />
in John Connolly wing. Mike Anjoyeb, lead nurse says:<br />
“She is a generous, caring and bubbly person who always<br />
strives to enhance the quality of patient care. We shall all<br />
miss her.” Veronica has worked for the <strong>NHS</strong> for 33 years,<br />
16 of those being at the trust. She plans to return to her<br />
hometown, Jamaica.<br />
22 <strong>MENTALHEALTHMATTERS</strong> <strong>MENTALHEALTHMATTERS</strong> 23
every picture<br />
tells a story<br />
Getting to the heart of it in Ealing<br />
Dietitians, Lori Coleman, Fiona Rezannah and Jon Lucas, alongside<br />
physical activity advisor, James Fishlock organised events in<br />
Ealing to celebrate World Heart Day. Patients and staff became<br />
involved in a wide range of activities including a heart health<br />
quiz. Physical activity advisor, James Fishlock used pedometers<br />
to demonstrate how many steps individuals need to take each<br />
day for optimal health and Fiona Rezannah said “fresh fruit was<br />
enjoyed by all present and the event was a great success.”<br />
Watch your back!<br />
As part of BackCare Awareness Week, manual<br />
handling advisors from the trust, Ealing Hospital and<br />
Ealing PCT held information stands to promote<br />
awareness of back pain, the issues surrounding it,<br />
including prevention management and treatment.<br />
Victor Buckman says “apart from the variety of<br />
information provided, staff particularly enjoyed the<br />
free massage that was provided and the competition<br />
which tested their knowledge of back care.”<br />
Sylvia Trilsbach from Lammas CMHT won first prize<br />
in the competition.<br />
MHM around the world<br />
Diane Simpson, activity co-ordinator from<br />
Butler House in Ealing is pictured with <strong>Mental</strong><br />
<strong>Health</strong> Matters in Fisherman’s Wharf in San<br />
Francisco. She says, “I brought it with me to<br />
read on the plane and took the photo to prove<br />
how well travelled MHM is!”<br />
Service user mural launched<br />
Thanks to the efforts of service users and activity co-ordinators<br />
in Ealing an eye-catching mural has been installed in the games<br />
room in the Tony Hillis wing. Five service users, activity coordinators,<br />
Caroline Ahmet and Jerry Peters alongside Ben<br />
Barbour, an artist from Artspace worked on the design and<br />
painting of the mural. Feedback from those involved has been<br />
very positive, with comments including, “I have learnt to be more<br />
confident when drawing and I would like to use the skills I have<br />
learnt to create another mural with a different theme.”<br />
24 <strong>MENTALHEALTHMATTERS</strong><br />
<strong>Mental</strong> <strong>Health</strong> Matters is printed on recycled paper