Volume 16: Presentation and Discussion Resources
Volume 16: Presentation and Discussion Resources
Volume 16: Presentation and Discussion Resources
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<strong>Presentation</strong> <strong>and</strong> <strong>Discussion</strong> <strong>Resources</strong>:<br />
Consulting<br />
Organizations: Their Characteristics <strong>and</strong> How They Function<br />
Three Approaches to Organizational Learning...................................................... 1<br />
Anthony J. Reilly<br />
Dimensions of the Organizational Universe:<br />
A Model for Assessment <strong>and</strong> Direction .............................................................. 4<br />
David J. Marion<br />
Skill Climate <strong>and</strong> Organizational Blockages ....................................................... 14<br />
David L. Francis<br />
Organizational Norms .......................................................................................... 18<br />
Mark Alex<strong>and</strong>er<br />
The Systems View of Organizations: Dynamics of Organizational Change ....... 21<br />
Peter R. Luciano<br />
The Organizational Universe ............................................................................... 26<br />
John E. Jones<br />
Organizational Health in Small Enterprises......................................................... 38<br />
Ralph R. Bates<br />
A Causal Model of Organizational Performance ................................................. 45<br />
W. Warner Burke <strong>and</strong> George H. Litwin<br />
The Enneagram: A Key to Underst<strong>and</strong>ing Organizational Systems.................... 57<br />
Michael J. Goldberg<br />
Coloring Between the Lines: The Effects of Codependence on<br />
Organizational Effectiveness............................................................................. 70<br />
Jeanette Goodstein<br />
Family Systems <strong>and</strong> Organizations...................................................................... 77<br />
Wes G. Darou<br />
Organizational Models in Evolution .................................................................... 88<br />
Robert Schneider <strong>and</strong> Pierre Collerette<br />
Customer Value: The Strategic Advantage........................................................ 105<br />
Howard E. Butz, Jr., <strong>and</strong> Leonard D. Goodstein<br />
Learning from the Intervention Itself: From Strategy to Execution................... 119<br />
Milan Moravec<br />
Transforming Organizational Cultures: Simple as ABC ................................... 126<br />
Irwin M. Rubin<br />
The Pfeiffer Library <strong>Volume</strong> <strong>16</strong>, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer<br />
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Characteristics of Sustained Competitive Success in Organizations ................. 134<br />
Homer H. Johnson<br />
Building a Quality-Driven Environment: Conditions of Satisfaction................ 148<br />
Phil Ventresca <strong>and</strong> Tom Flynn<br />
Organizational Learning: From an Entity to a Process for Organizational<br />
Effectiveness.................................................................................................... 156<br />
Anthony Nathan, Dave Santi, Al Boeckner, Felice Bontempo, Bill Chisholm,<br />
Barry Colbert, Jim Hill, <strong>and</strong> John Tiley<br />
OD Theory <strong>and</strong> Practice<br />
An Introduction to Organization Development.................................................. 174<br />
John J. Sherwood<br />
A Current Assessment of OD: What It Is <strong>and</strong> Why It Often Fails..................... 179<br />
J. William Pfeiffer <strong>and</strong> John E. Jones<br />
Ethical Considerations in Consulting................................................................. 189<br />
J. William Pfeiffer <strong>and</strong> John E. Jones<br />
OD Readiness..................................................................................................... 198<br />
J. William Pfeiffer <strong>and</strong> John E. Jones<br />
Holistic Human Resource Development: Beyond Techniques<br />
<strong>and</strong> Procedures................................................................................................ 207<br />
Roger Kaufman<br />
An OD Flow Chart: From Beginning to End ..................................................... 215<br />
William A. Gamble<br />
Organizational Analysis, Design, <strong>and</strong> Implementation: An Approach for<br />
Improving Effectiveness.................................................................................. 221<br />
David A. Nadler<br />
An Organization Development (OD) Primer ..................................................... 236<br />
Leonard D. Goodstein <strong>and</strong> Phyliss Cooke<br />
Organizational Use of the Behavioral Sciences: The Improbable Task............. 247<br />
Warren Bennis<br />
Integrated Human Resource Development Systems.......................................... 262<br />
T. Venkateswara Rao<br />
Human Resource Development in a Changing World....................................... 275<br />
Gordon L. Lippitt<br />
Similarities <strong>and</strong> Differences Between Internal <strong>and</strong> External Consulting........... 284<br />
Lynda C. McDermott<br />
Structuring the OD Function in Corporate America.......................................... 290<br />
Barbara Benedict Bunker<br />
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The Pfeiffer Library <strong>Volume</strong> <strong>16</strong>, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer
Organization Development: The Evolution to “Excellence” <strong>and</strong> Corporate<br />
Culture.............................................................................................................312<br />
Thomas H. Patten, Jr.<br />
Model A: A Design, Assessment, <strong>and</strong> Facilitation Template in the Pursuit of<br />
Excellence........................................................................................................324<br />
Gerard Egan<br />
Characteristics of Successful Organization Development: A Review of the<br />
Literature.........................................................................................................334<br />
Peggy G. Walters<br />
Cultural Diversity as a Developmental Process: The Path from Monocultural<br />
Club to Inclusive Organization........................................................................349<br />
Frederick A. Miller <strong>and</strong> Judith H. Katz<br />
Organization Effectiveness: Building Integrated Capabilities <strong>and</strong><br />
Functioning for Accomplishing Desired Results...........................................362<br />
Anthony Nathan<br />
Five Lessons for Internal OD Consultants.........................................................377<br />
John Geirl<strong>and</strong> <strong>and</strong> Marci Maniker-Leiter<br />
Consulting Strategies <strong>and</strong> Techniques<br />
Intervening in Organizations Through Reward Systems...................................384<br />
Thomas H. Patten, Jr.<br />
Strategies for Designing an Intervention............................................................400<br />
Glenn H. Varney<br />
Consultation to Human-Service Organizations..................................................406<br />
Leonard D. Goodstein<br />
Multiple Measures to Assess the Impact of Organization Development<br />
Interventions....................................................................................................419<br />
Diane L. Lockwood <strong>and</strong> Fred Luthans<br />
A Method for Structured Naturalistic Observation of Organizational<br />
Behavior ..........................................................................................................435<br />
Dennis N.T. Perkins, David A. Nadler, <strong>and</strong> Martin D. Hanlon<br />
Traditional Approaches to Consulting Versus a Collaborative Approach.........462<br />
John J. Sherwood<br />
Developing a Training System...........................................................................467<br />
Rolf P. Lynton <strong>and</strong> Udai Pareek<br />
Task Analysis for Human Resource Development............................................472<br />
Udai Pareek<br />
Managing Green: Defining an Organization’s Environmental Role..................483<br />
Marian K. Prokop<br />
The Pfeiffer Library <strong>Volume</strong> <strong>16</strong>, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer<br />
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Journey to Excellence: One Path to Total Quality Management ....................... 493<br />
Donald T. Simpson<br />
The Consultant’s Sense of Urgency:<br />
Steady-State Versus Front-Line Combat OD.................................................. 509<br />
Arthur M. Freedman<br />
Positive, Vision-Based Planning: Linking Vision to Action.............................. 515<br />
Linne Bourget<br />
Developing More Creative Organizations: A Model for Consultants ............... 523<br />
Eva Sonesh-Kedar <strong>and</strong> John Geirl<strong>and</strong><br />
Creating Training Excellence for Organizational Change ................................. 534<br />
Irwin M. Rubin <strong>and</strong> Robert Inguagiato<br />
Designing, Facilitating, <strong>and</strong> Analyzing Focus Groups....................................... 540<br />
Chuck Kormanski<br />
Developing <strong>and</strong> Using Organizational Surveys <strong>and</strong> the Predictor Analysis...... 554<br />
William A. Snow<br />
Post-Downsizing Stress Syndrome: Four Levels of Issues for Organizations <strong>and</strong><br />
Individuals....................................................................................................... 564<br />
Linne Bourget<br />
A New Form of Competency Modeling for Lasting Business Results.............. 570<br />
Donna Fox, Jim Kennedy, <strong>and</strong> Susan Vitale<br />
Interface with Clients<br />
The Sensing Interview........................................................................................ 581<br />
John E. Jones<br />
Checkpoints in the Contracting Process............................................................. 593<br />
Leonard D. Goodstein <strong>and</strong> Don M. Dawson<br />
Improving Client-Consultant Relationships: Research-Based Suggestions....... 596<br />
Diane McKinney Kellogg<br />
Face-to-Face Selling for Consultants ................................................................. 606<br />
Don M. Schrello<br />
The Initial Interview: Assessing Client Needs................................................... 626<br />
Dan Stone <strong>and</strong> Robert J. Marshak<br />
Training in Mexico <strong>and</strong> Central America........................................................... 636<br />
Kevin M. Kelleghan<br />
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The Pfeiffer Library <strong>Volume</strong> <strong>16</strong>, 2nd Edition. Copyright © 1998 Jossey-Bass/Pfeiffer
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