Post Office® Broadband Start-Up Guide

F9166_27550 BroadBand Bklt DG834GSP 31/7/07 3:46 pm Page 1 

Frequently Asked Questions 

Question 19 Can any other device interfere with 

my wireless signal? 

Bluetooth devices, cordless telephones, remote baby monitors and microwave 

ovens can all interfere with your wireless signal as they can all operate at a 

similar frequency to your wireless router. We recommend that you DO NOT 

place your wireless router close to any of these devices. 

Question 20 What angle should the antenna be at? 

When the antenna is pointing directly upwards, most of the wireless signal is 

transmitted outwards horizontally, like ripples on a pond. This is fine if your 

wireless devices are on the same level. If your wireless devices are on a different 

floor level to the router, you may find that turning the antenna so that it lays flat 

or at an angle will give a better wireless signal. 

Question 21 I am able to go online through a wired connection 

but unable to establish a wireless connection 

despite my wireless light being solid green. 

Please repeat step 6 of this guide and ensure you have typed in the SSID field 

and WPA fields correctly into your wireless connection programme. These unique 

reference details are located on the bottom of the router. 

Question 22 My PC is reporting a low wireless signal strength. 

The wireless router is either located too far from your computer or there is 

interference from other devices. Please reposition the aerial on the back of the 

router or decrease the distance between your computer and the router. 

If you have any questions or need further assistance with your 

set-up call 0845 600 3210. 

Technical support lines are open 24 hours a day, 7 days a week; call charges apply. For your security and 

to maintain the highest levels of service calls may be recorded. 

This information is correct at time of going to print, July 2007. Post Office Ltd, registered in England and Wales, Registered number 

2154540. Registered Office at 80 Old Street, London EC1V 9NN. Post Office is a registered trade mark of Post Office Ltd. 

DG834GSP QIG 201-11135-01 

15 

Post Office ® 

Broadband 

Start-Up Guide 

Model: Wireless Router – DG834GSP 

postoffice.co.uk


Easy steps to a successful 

broadband connection 

Installing your Post Office ® Broadband is simple. 

Just follow the step-by-step instructions in this leaflet and 

you should be up and running (or surfing!) in minutes. 

What’s in the box? 

Included in this kit you will find everything you need to install your Post Office ® Broadband Connection: 

1 1 x DG834GSP wireless router 

2 3 x microfilters 

3 1 x grey broadband cable 

4 1 x yellow Ethernet cable 

5 1 x black power supply cable 

6 2 x white plastic router stands 

Once installed these items allow you to receive broadband signals giving you high speed Internet access. 

You’ll also be able to use the Internet and your phone at the same time. 

5 

1 

4 

6 

3 

2 

Your Post Office ® router can be set up to provide you with 

broadband either via a cable connected directly to your computer 

or via a wireless signal. 

Choosing the right connection method for you: 

• Your computer is in a fixed location, for example on a desk in the study, and there is a telephone 

socket in the room. Follow the steps to set up a fixed wired connection 

• Your computer is in a fixed location but there is no telephone socket nearby. Follow Step 5 to 

set up a wireless connection 

• You want to use your computer in different locations around the home, for example if you 

have a laptop and want to use it in the kitchen or the lounge. Follow the steps to set up a 

wireless connection 

In order to set up a wireless connection you will need to ensure that you have a wireless connection 

program on your computer. This may have come pre-installed when you bought your computer 

(‘wireless ready’) or you may have bought and installed a ‘wireless card’. Wireless cards can be bought at 

any computer retailer. 

If you are unsure if you have a wireless program installed, or need additional information, please call 

the helpdesk on 0845 600 3210. 

1 2


Step 1: Attaching a microfilter to your 

phone and computer 

The signals which provide your high speed broadband will cause 

interference to your phone sound quality unless a microfilter is 

installed to ‘clean up’ the signal. 

To install a microfilter simply: 

i Select one of the three microfilters supplied with this kit. 

(For instructions on where to use the other microfilters see Step 3) 

ii Remove your telephone cable from the telephone socket (A) 

and plug it into the port on the microfilter that is marked with the phone symbol 

iii Plug the microfilter into the telephone socket (A) 

A 

A 

Step 2: Connecting the router 

The next step is to connect the router 

to the microfilter. 

i Plug one end of the grey broadband cable into the port on the microfilter that is marked 

ii Plug the other end into the grey broadband port (B) on the back of the router 

3 4 

B 

B


Step 3: Attaching further microfilters 

to additional devices 

If you have additional devices, sharing the same phone line with 

your modem (e.g. answering machine, fax machine, Sky box or 

another phone extension), you will need to attach a microfilter to 

each device before establishing your broadband connection. 

i There are three microfilters supplied with this kit and you will need to use one unit for each 

phone socket that has equipment connected to it 

ii As before, unplug the device from the telephone socket (A) and plug it into the port on the 

microfilter that is marked with the phone symbol 

iii Plug the microfilter into the telephone socket (A). 

The other port in the microfilter should remain empty 

i 

A 

If you are only running one phone and one computer off your broadbandconnected 

phone line you will not need to use the additional microfilters 

supplied with this kit. 

ii 

Go to step 4 to set up a fixed wire connection or step 5 for a wireless connection. 

A 

iii 

Step 4: Setting up a fixed 

wired connection 

i TURN OFF YOUR COMPUTER 

ii Plug the yellow Ethernet cable into one of the 4 yellow ports (C) on the back of the router 

iii Connect the other end to an Ethernet port (D) on your computer. (This is normally marked 

and located on the back of your computer) 

iv Insert the black power supply cable into the power socket of the router 

v With your computer still turned OFF, plug the black power supply cable into the nearest mains socket 

vi Ensure the power is switched on at the mains socket 

vii Leave the router to self-install for approx 2–5 minutes 

5 6 

C 

D


During the self-installation process the Internet light on the router 

will start flashing green (for up to five minutes). 

DO NOT switch off your router during this process. On completion 

the router will switch off and restart itself automatically. 

Once the self-installation process has been successfully completed 

you will see the following on your router: 

• The power light is solid green 

• The Internet light is solid green or rapidly flashing green 

• The wireless light is solid green or rapidly flashing green 

NOW TURN ON YOUR COMPUTER 

• One of the four Ethernet lights on your router is lit. 

1 2 3 4 

Go to step 6 

Step 5: Setting up a wireless 

broadband connection 

In order to set up a wireless connection you will need to ensure 

that you have a wireless connection program on your computer. 

See page 2 for details. 

i TURN OFF YOUR COMPUTER 

ii Insert the black power supply cable into the power socket of the router 

iii Plug the black power supply cable into the nearest mains socket 

iv Ensure the power is switched on at the mains socket 

vi Leave the router to self-install for approx 2–5 minutes 

7 8


During the self-installation process the Internet light on the router 

will start flashing green (for up to five minutes). 

DO NOT switch off your router during this process. On completion 

the router will switch off and restart itself automatically. 

Once the self-installation process has been successfully completed 

you will see the following on your router: 

• The power light is solid green 

• The Internet light is solid green or rapidly flashing green 

• The wireless light is solid green or rapidly flashing green 

NOW TURN ON YOUR COMPUTER and open your wireless connection program 

When you have opened the program you will need to enter and store the following information: 

i SSID number – this is the ‘Network Name’ and can be found on the label on the bottom of 

your Post Office ® router 

ii WPA key – this is the security code and can also be found on your router label on the bottom 

of your Post Office ® router. It should be entered into the wireless connection program and 

onto the wireless device 

Step 6: Checking you have successfully installed 

broadband 

i Click on Internet Explorer on your computer screen and you should be directed to a 

Web page, which will indicate you have a successful connection 

If a Web page does not appear you have not achieved a successful 

connection. Simply turn off your computer, unplug the router, and 

repeat the installation steps. If the problem is not solved please 

contact the helpdesk on 0845 600 3210. 

ii Once you have connected with Internet Explorer you need to check your broadband preferences. 

This is done by clicking: 

• ‘Tools’ on the Internet Explorer toolbar, then 

• ‘Internet Options’, and then 

• ‘Connections’ 

Your preferences should be set on 

Never dial a connection, 

indicated by a blue circle next to it 

iii If another preference is highlighted simply click on the 

circle next to Never dial a connection to set this as 

your preference and click OK 

Now you’re ready to Click and Go! 

Once your preference is correctly set, you have successfully 

installed your new high speed Post Office ® Broadband Connection! 

So now, every time you want to use the Internet you simply click 

the Internet Explorer icon on your desktop – and you can enjoy: 

• Faster surfing and downloading 

• Simultaneous phone and Internet services 

• No dial-up process and no waiting to connect 

9 10



Question 1 What does my Post Office ® router connect up to? 

If you are using a fixed wired connection then your router will need to be 

connected to both your computer and your phone line. If you are using 

a wireless connection then your router only needs to be directly connected 

to your phone line. Simply follow the step-by-step instructions for installation 

in this guide. 

Question 2 There are so many cables. 

How do I know what goes where? 

Each cable is colour co-ordinated and will plug into the port of the corresponding 

colour on the back of the router. This guide contains clear instructions with 

diagrams to make the whole set-up process as easy as possible. 

Question 3 Why are there four yellow Ethernet ports on my 

router? Which one do I plug the yellow cable into? 

You can plug the yellow Ethernet cable into any of the four ports. There are 

four supplied as it allows you to connect up four devices to the unit. Additional 

yellow Ethernet cables can be purchased from your local computer supplier. 

If you have chosen to use a wireless connection you will not need to use the 

yellow cable. 

Question 4 How many wireless devices can I simultaneously 

connect to the router? 

It is recommended that no more than 10 wireless devices be supported by 

the Post Office ® router. 

Question 5 Why is there no CD in the box to guide me through 

the installation process like other devices? 

The Post Office ® router you have received is preset to set itself up and 

requires no CD. 

Question 6 How will my Post Office ® router know what 

my broadband connection username and 

passwords are? 

Your router is preset to automatically download its configuration details 

(Username and Password) once it is connected to your broadband line. 

Simply follow the instructions in this guide. 

Question 7 I have followed the step-by-step process. 

Why has my Post Office ® router just 

turned itself off and back on again? 

This is perfectly normal and part of the set-up process. Once the router 

has input your configuration details (see Question 6) it turns itself 

off and then on again in order to save your details. 

Question 8 How do I know the Post Office ® router has saved 

my user details and when can I access the Internet? 

In most cases your router should be installed after five minutes. If the process 

has completed successfully the light display on the front of the router will then 

look as follows: : 

• Power light – solid green 

• Internet light – solid green or blinking 

• Wireless light – solid green or blinking 

• And only if you are using a fixed connection (where the yellow cable is 

connected to the PC), one of the four Ethernet lights 1, 2, 3 or 4 will be 

solid green or blinking 

In addition, when you click on Internet Explorer you will be able to access 

Internet sites. 

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Question 9 I still do not have access to the Internet after 

waiting five minutes. What should I do? 

i First ensure that your Post Office ® router is correctly connected to your 

broadband enabled phone line and that you have attached microfilters 

to all devices sharing that line 

ii If you are using a wireless connection check that you have correctly 

entered you SSID and WPA details 

iii Reset the router by using a pointed object to depress the ‘Restore 

Factory Settings’ button. This will restart the self-installation process and 

the Internet light on the router will start to flash 

iv Wait approximately 10 minutes for an Internet connection to be 

established (a successful connection to the Internet is indicated by the 

Internet light on the front of the unit showing solid green or 

blinking). A longer time period can be experienced by lines with certain 

characteristics 

v If you still do not have access to the Internet having followed the 

steps above and waited 10 minutes, please contact the helpdesk on 

0845 600 3210. In the case of a failed wireless connection you should 

try setting up a fixed wired connection first 

Question 10 My Internet connection is slow or 

keeps disconnecting. What can I do? 

Simply contact the helpline on 0845 600 3210 and they will run a diagnostics 

test on your line. 

Question 11 What is SSID? 

SSID is the abbreviation for Service Set Identifier, which is the name that is given to 

identify a wireless network. All wireless devices wishing to communicate with each 

other must use the same SSID. The router is configured with a unique SSID that 

must be entered into any wireless device that you wish to communicate with. 

Question 12 Why can’t I find the Post Office ® router when I scan 

for wireless networks? 

For security reasons Post Office Ltd has disabled the router from broadcasting 

this signal. Simply follow the instructions to enter the SSID manually into the 

wireless device, in order to identify the router. 

Question 13 What is a WPA key? 

Wi-Fi Protected Access (WPA) is a newer form of encryption security that is used 

to provide confidentiality to a wireless network. 

Question 14 How fast is my wireless connection? 

The Post Office ® router provides a wireless connection, which supports data rates 

of up to 54Mpbs. The actual data rate achieved will vary depending upon the 

distance and obstacles between the router and a wireless device and will typically 

range from 6Mbps to 54Mbps. 

Question 15 What if I need more microfilters? 

If you require more microfilters for additional devices sharing the telephone line 

you can order these by calling the helpline on 0845 600 3210. 

Question 16 Up to what distance from the router can I use 

my broadband? 

The distance over which you can receive a broadband signal from the router 

will vary depending on where it is placed in relation to your computer. Factors 

that affect the signal include interference from other devices, thick walls and 

obstacles. Where no obstacles are present the router has a range of up to 

100ft (30m). 

Question 17 How do I use the stands? 

If you want to position the router upright you can use the two stands supplied. 

Simply clip each stand onto the short side of the router. 

Question 18 Is the wireless signal dangerous to me? 

The Wi-Fi Alliance takes any concern about the alleged health impact of Wi-Fi 

technology seriously. Although questions have been raised, a range of scientific 

research undertaken to date concludes that there is no evidence that lower 

power wireless networks pose health threats to users or to the general public. 

Wi-Fi technology emits a signal that is a fraction of that generated by other 

commonly used radio-based technologies, such as mobile phones. The World 

Health Organisation has reviewed the various bodies of research that have been 

conducted and has concluded that, due to the research results and the very low 

exposure levels associated with Wi-Fi, there is no convincing scientific evidence 

that weak radio frequency signals from base stations and wireless networks 

cause adverse health effects. The Health Protection Agency in the UK has 

reached a similar conclusion. 

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Post Office® Broadband Start-Up Guide

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