Download The Welcome Letter - Ryan Herco Flow Solutions

March 23, 2012
Dear Valued Customer,
We are extremely pleased to inform you that Ryan Herco Flow Solutions (RHFS) has
successfully acquired the assets of Plastic Engineered Products Company (aka P.E.P.). By
bringing P.E.P. into the RHFS family, we are better able to serve your needs as the preferred
source for engineered piping and fluid handling products (high purity and industrial). As a
valued customer, we want to provide you with pertinent information that may be helpful as a
result of this acquisition.
Our success going forward will be determined by our ability to address your ongoing product
and service needs. As such, rest assured that RHFS plans to continue with the P.E.P. product
offering and service commitments. To accomplish this, RHFS has retained all of P.E.P. sales,
customer service, and high-level personnel.
We will contact you in the coming days so that we may further understand how to best be of
service. We would be pleased to hear from you regarding any aspect of our relationship and how
we might improve or enhance our partnership. Meanwhile, a brief Question and Answer
document is enclosed to cover highlights regarding the acquisition and a list of key contacts.
Should you need further information, please visit our website at www.rhfs.com or contact us
directly by calling (800) 848-1141 and identify yourself as a P.E.P. customer seeking additional
information. We are prepared to address your call and questions expeditiously. For your
convenience, please also find our contact information below for any immediate inquiry or
concern.
Representing all of us from P.E.P. and RHFS, we look forward to a continued, successful
partnership.
Sincerely,
David Patterson
John Matonis
President CEO
President
Ryan Herco Flow Solutions
Plastic Engineered Products (P.E.P.)
Direct (818) 973-2679 Direct (908) 434-4071
Mobile (925) 786-1282 Mobile (908) 672-5948
Encl: New Contact Information
Ryan Herco Flow Solutions
P.O. Box 588 3010 North San Fernando Blvd. Burbank, California 91503 Telephone: 818.841.1141 Fax: 818.973.2600

New Contact Information
Questions Regarding Existing or New Orders, Price & Delivery and Technical Questions:
‐ Who do I call for existing or new orders, price & delivery & technical questions
o You may use the same numbers & contacts that have been serving you at
P.E.P. (908) 534-6111 or (800) 407-3726.
o Additionally, feel free to call (800) 848-1141 and identify yourself as a P.E.P.
customer. We are prepared to offer assistance.
o Or, email us anytime at info@rhfs.com
Questions Regarding Billing, Accounts Payable or other accounting issues:
‐ Who do I call regarding billing, accounts payable or other accounting issues
o The P.E.P. accounting functionality has been transferred to RHFS Corporate.
For Customer Service - (908) 534-6111 or (800) 407-3726
For Accounting - (818) 841-1141
o Separate correspondence regarding payment, remittance address and other
details have been mailed to your accounts payable department.
Questions Regarding P.E.P. & Products
o What suppliers & products are transitioned from P.E.P to RHFS
o RHFS will continue to represent all of P.E.P suppliers. These include, but are
not limited to:
o Asahi America
Blue-White Industries
o Banjo
Charlotte Pipe & Foundry
o Conley Fiberglass
Fibergrate Company
o +GF+ Georg Fischer
Harvel Plastics
o Hayward Industrial
IPEX
o Jaco Manufacturing
Laramy Products
o Lasco Fittings
Litchfield International
o Micromold Products
Newage Industries
o Nibco Chemtrol
Plast-O-Matic
o PSI Lined Pipe
Saint-Gobain Performance
o Spears Manufacturing
Thermoplastic Processes
o TVI Thermoplastic Valves
Ultratech International
Ryan Herco Flow Solutions
P.O. Box 588 3010 North San Fernando Blvd. Burbank, California 91503 Telephone: 818.841.1141 Fax: 818.973.2600

o How do I obtain an RHFS catalog
o We are pleased to provide copies of the RHFS catalog (Product
Guide). If you’d like a printed copy of our comprehensive RHFS 27 th
edition Product Guide, contact us at the numbers provided or any
individual listed on the following contact list.
o Also feel free to visit us on the web at www.rhfs.com to access our
Product Line Cards and the full Product Guide.
Questions Regarding Field Sales Coverage:
o Will my salesperson be the same
o In most cases, the salesperson from P.E.P. will continue in a similar role and
remain unchanged. In the geography or situations where both companies
have provided service, one salesperson will be designated to support your
account. You will be contacted by a sales team member as any changes are
made.
Is there a contact list of people so I may contact them directly to get my answer
o Sales & Customer Service (800) 407-3726
o Michael Backus, Inside Sales
mbackus@rhfs.com
o Mark Friedel, Inside Sales
mfriedel@rhfs.com
o Frank Tenerovich, Inside Sales
ftenerovich@rhfs.com
o Cy Falcon, Inside Sales
cfalcon@rhfs.com
o Luke Hess, Outside Sales
lhess@rhfs.com
o John Matonis, District Sales Manager jmatonis@rhfs.com
o Bill King, Regional Sales Manager
bking@rhfs.com
o Technical Questions:
o Dave Guardia – Technical Services Manager dguardia@rhfs.com
o Billing Inquiries:
o Contact Credit Dept at (818) 841-1141 credit@rhfs.com
o All Other Questions:
o Sue Nickol Director of Customer Service snickol@rhfs.com
Ryan Herco Flow Solutions
P.O. Box 588 3010 North San Fernando Blvd. Burbank, California 91503 Telephone: 818.841.1141 Fax: 818.973.2600